--- title: "HelpOnClick Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HelpOnClick Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/132026/HelpOnClick-Live-Chat/" page_type: "product" language: "en" --- # HelpOnClick Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HelpOnClick ## What is HelpOnClick? HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems ## What is HelpOnClick used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7.2 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HelpOnClick?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.helponclick.com&name=HelpOnClick) ## HelpOnClick Overview Updated August 2026 AI summary HelpOnClick offers help desk and live chat capabilities for organizations of all sizes seeking to manage customer service interactions across web and mobile platforms. It supports ticket management, automated routing, knowledge base, SLA management, and third-party integrations, with options like AI Copilot and customizable branding. Deployment spans cloud, desktop, and mobile devices, enabling flexible support operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HelpOnClick 4.6 (12) VS. [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $7.2 Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (12) Ease Of Use 4.3 (18,141) Value For Money 4.7 (12) Value For Money 4.2 (12,827) Customer Service 3.9 (10) Customer Service 4.3 (14,059) ## HelpOnClick alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (828)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/132026/HelpOnClick-Live-Chat/alternatives/) ## FAQs about HelpOnClick Overview ### Which roles and teams benefit most from HelpOnClick? HelpOnClick benefits business leaders, operations managers, developers, and marketing teams that need live chat and website support tools. Executives and founders use it to improve customer communication and service visibility, while developers handle setup and customization, and marketers support lead capture, visitor engagement, and conversion-focused outreach. Answer based on 12 reviews Overview ### What company size and specific industries is HelpOnClick built for? HelpOnClick is designed for small and medium-sized companies across a wide range of industries worldwide. It can be added to any website and supports more than 20 languages, making it suitable for businesses that serve diverse audiences in different markets. Features and Usability ### What are the key features of HelpOnClick? HelpOnClick offers live chat, real-time consumer-facing chat, chat/messaging, and proactive chat for customer conversations. It also includes ticket management, automated routing, alerts/escalation, and autoresponders for support workflows, plus knowledge base management, self-service portal, reporting/analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does HelpOnClick integrate with? HelpOnClick integrates with over 20 platforms for ecommerce, support, CRM, and web publishing. Key integrations include Adobe Commerce, BigCommerce, PrestaShop, Shift4Shop, Salesforce Sales Cloud, Freshdesk, Gmail, Google Analytics 360, Meta for Business, and Drupal. Getting Started and Support ### What training and onboarding options does HelpOnClick offer? HelpOnClick provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does HelpOnClick offer? HelpOnClick provides email/help desk support, FAQ/forum resources, a knowledge base, 24/7 live rep assistance, and chat. These channels give users several ways to get help and find answers, with live contact and self-service options available in the same support setup. ## Features AI summary Based on 5,070 Help Desk reviews Capterra reviewers say these are the features buyers focus on most when choosing help desk software: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) HelpOnClick includes **Ticket Management** and **Service Level Agreement (SLA) Management**, giving support teams a clear way to organize requests and track response commitments. However, it does not offer **Real-Time Notifications**. Instead, it provides **Reporting/Analytics** (**35%**) and **Alerts/Escalation** (**34%**), which can help teams monitor support activity, spot issues early, and route urgent cases when needed, helping businesses maintain service quality and respond to customer needs more consistently. Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Call Center Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Email Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps File Sharing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Mobile Access 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Proactive Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option HelpOnClick 35 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.4 (12) 4.4 Based on 12 reviews ## Pricing Value for money 4.7 (12) Free Trial Basic $7.20 Per Month Value for money 4.7 (12) 4.7 Based on 12 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (10) 3.9 Based on 10 reviews ## User reviews Overall rating 4.6 Based on 12 reviews Filter by rating 5(7) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JA Juan Andres M. Administracion de Empresas Information Technology and Services ### "Me agrada." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 22, 2023 Pros Esta agrada esta herramienta es intuitiva economica y facil de implementar. Cons no tengo quejas sobre este producto me ha funcionado bien. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Ronda M. CEO Computer Software ### "Poor Response from all levels" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 May 17, 2021 The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business. Pros having a Desktop version was great since we don't keep browsers open. Cons Their customer service is very slow to respond, if they respond at all! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone. Reasons for choosing HelpOnClick This was the only one at the time with a desktop version Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Manager Machinery ### "Chatting like the best of them!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 16, 2019 Pros The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. Cons I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 20, 2019 Thank you for your review. We will consider adding more information to the messages that are received in the offline mode. NL Nancy L. General Manager Health, Wellness and Fitness ### "My appreciation of HelpOnClick" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 12, 2019 I really appreciate this tool and even more when I see that customers love it too Pros Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart. Cons It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 20, 2019 Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat. SM Sean M. Developer Computer Software ### "This is a great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 14, 2018 I have used it for a couple years now and it is a great way to instantly talk to potential clients. Pros Easy to implement into our website. I can use a phone as well. Cons Nothing comes to mind. Sometimes I forget to sign out but that’s my own doing. I just set a reminder so I don’t forget to sign out when I’m going to be offline. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 20, 2019 Sean, thank you for your review. You might find it useful to turn on the auto log-off option, which can be found on your profile page. AN Anonymous User Marketing Associate Retail ### "Love connecting easily" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 12, 2018 Pros Easy to work with as a customer! Nice to see when a responder is typing. Cons Have not run into any problems as of now. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM PM M. Founder Information Services ### "HelpOnClick review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2018 Pros Ease of use and functionality. Provides all the tools you need to easily implement chat software on to a website. I like that you are able to load questions into the virtual agent as this does allow many support calls to be answered without the need of human intervention. The smartphone app also allows for support to be provided while on the go. Cons No major cons. The set-up of the virtual assistant was a little confusing but that was due to not watching the help video. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Mike D. General Manager Hospitality ### "Easy to use chat software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2018 We are a hotel and lots of our guests chat with us instead of calling. It has been a great customer service tool to enhance their guest experience with us. Pros Easy to setup and use for both the chatter and chatee. Cons Been using the software for over 2 years and have not encountered any problems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jarad P. Business Development Manager Security and Investigations ### "We Love HelpOnClick and Our Customers Do Too!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2018 We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered. Pros HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use. Cons Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF Jeremy F. COO Information Technology and Services ### "HelpOnClick Live Chat is a great turn-key platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 11, 2018 Pros What we like most about HelpOnClick is that it just works. We've been using it for a few years now and have only had one minor issue with availability. Cons The only con I would say is adding users can be cost prohibitive in some cases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TH Travis H. General Manager Leisure, Travel & Tourism ### "Good value for small businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 28, 2018 Overall, this is a good value for small businesses and plan to continue using them. Pros Affordable compared to other options. Easy to use for basic chat functions. Cons The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 1, 2018 Hi Travis, Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list. SB shannon B. VP Operations Retail ### "archived chats" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 3, 2016 Easy to use, pretty intuitive. Very much like I can turn off the sound (that gets irritating after awhile) Pros I like that I can see what a customer is typing before their response pops up. Allows me to be proactive in answering questions for them. Cons You have to delete archived chats one at a time which takes up more time and space then necessary. Please add the ability to choose more than one at a time to delete. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 4, 2016 Hi Shannon, Thank you for your review. We will consider adding multiple selection as you suggest. Most of our customers never delete archived chats, because there are no limits on the volume of archived chats. Thank you for letting us know that you need multiple selection. Regards, Tatiana ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.