Who Uses This Software?

Our target audience any team, IT company, e-commerce online store shop which communicate with their clients. Re:Desk help desk software makes it easy to organize great customer support ever.


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/one-time/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Re:Desk
  • www.re-desk.com
  • Founded 2013
  • Russian Federation

About Re:Desk

Customer service help desk ticketing software for small business including cloud (Saas) and downloadable version. - it ready help desk - downloadable version - Saas web based version - Ecommerce ready - Multi-site (multi-store) connection - Multivendor ready help desk - Easy to use, 10 min to setup - Everything you need to start supporting customers


Re:Desk Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Re:Desk Reviews Recently Reviewed!


Great help desk service

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easiest to use and simple for understanding. All is clear for administrators. No a lot of loaded unnecessary features, just what is needed only for customer supporting for small business. Support is fast and always reply with fixes and helpful information. Thank you guys and good luck to you!

Vendor Response

by Re:Desk on May 23, 2017

Thanks a lot! You are welcome and great to hear you like the software!

Using for communication between our clients and our support team.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This platform has useful integrations with social services like Facebook and Twitter. The UI is very easy and helpful.

Cons: We don't use all functionality of the product and we didn't find any cons properties. Everything seems good for us.

Product Director, E-commerce & Analytics

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Really helpful, easy to setup. We are using this software for about two years and can recommend it for all small teams.

Cons: We are need more reports, analytics. We would like to control our managers, response time, customer satisfaction.

Vendor Response

by Re:Desk on March 23, 2018

Glad to hear new review. Thank you a lot!

Must have software for any business. Recommend.

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Really great and simple design and only essential features. Just what is needed for our online store.

Cons: No cons for us. The service provides all necessary features and tools for operating with our customers.

Vendor Response

by Re:Desk on March 27, 2018

Thank you for review!

Capterra-loader

Using for my side project, easy to setup and easy to use, nice UI.

Mar 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Lack of some features we need, and I was surprised how it's easy to extend. The price is very competitive and no recurring fees.

Cons: Support is a little bit laggy (but they will help you anyway). Also it would be great to have more frequent product updates.

Highly Functional for the Customer Service Department

Aug 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Provides necessary communication pathway between our team and clients. The setup was easy. Tech support was great. Availability to major operating systems is a great plus. Re:Desk allowed our team to communicate with our clients as well. The alerts allowed us to be responsive with our clients. The multiple features of Re:Desk allowed our team to document customer feedback, to manage feedbacks and other features.

Cons: There are moments where the system is a bit laggy or slow, but this might be an internet A connection problem. So far, no other problems were faced by our team.

Vendor Response

by Re:Desk on August 28, 2018

Glad to hear your response! You are welcome!