--- title: "Page 2 | SupportBee Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is SupportBee the right Help Desk solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132028/SupportBee/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- SupportBee 4.4 (38) [View alternatives](https://www.capterra.com/p/132028/SupportBee/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Page 2 - Reviews of SupportBee ## Showing most helpful reviews Showing 26-38 of 38 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Director of Account Management Used the software for: 1-3 years ### "It's a must-have for handling our website support requests" June 24, 2020 5.0 Pros I love how SupportBee keeps my team organized and on track. I am able to directly assign tasks to my team either within SupportBee or with the Basecamp 3 integration, and it keeps me in-the-know on all of the support tasks coming in from our clients with a shared inbox. Cons The UI feels like it could use an overhaul. The reply function is not very intuitive, and it's just overall a bit cluttered. Review Source Response from SupportBee July 1, 2020 Dear Jordan Welsh. Thank you for your review! We would like to let you know, we are currently working on an UI update. Thank You! owner Used the software for: Less than 1 year ### "review" June 30, 2020 5.0 time saving writing emails to customers, Pros Snippets feature is useful, easy and quick to use Cons The junk mail gets through, not filtered Switched from [Groove](https://www.capterra.com/p/177789/Groove/) cost Review Source Response from SupportBee July 2, 2020 Dear Mandy Haines. Thank You very much for supporting us and writing a review. In admin-email, you can turn on Spam filtering. Spam will still come through, as many spam email addresses mimic to be a real person. If you move these emails manually to Spam, Supportbee will memorize this specific email address and will move it to Spam automatically the next time. I hope this will help! Thank You Christiane@SupportBee Founder Used the software for: 3-5 years ### "SupportBee does the job" April 5, 2019 4.0 Good choice if you need an application to streamline your e-mail support in a team. Pros Good software, we are a happy user for years now. Works great and does what is says is does. Cons Some other bigger SAAS solutions offer more integrations and options. For example it is not yet possible to integrate Facebook Messenger and Whatsapp into one supportdesk. Review Source CEO Used the software for: 1-3 years ### "best ticket management system for small business" July 1, 2020 5.0 I am using Support Be for around more than 1 year and very satisfied with its service. I answer many emails from my customers very quickly using snippets and I love the way they work. very easy and nice system. Pros Its the best ticket management system for small businesses bacause its very easy to use although it has all features that are required to run your customer service support. Cons I do not think I have any problems with some features of this software. It's all good. Review Source Response from SupportBee July 1, 2020 Thank You so Much for your Review Aleksey! It is very helpful to us! Phone agent Used the software for: Less than 1 year ### "SupportBee is a great place to manage your company's emails." September 13, 2018 4.0 SupportBee is great because it gives all of our customer service team access to our emails so they can all go and access information sent in from our customers. Aside from a few bumps that we experience using the system, I am very happy with the product. Pros I really like how organised the SupportBee software is. It is pretty easy to go and access the incoming emails/tickets that we receive and even easier to access our archived emails. Cons Sometimes the SupportBee system crashes and doesn't run very smoothly but for the most part their team gets it fixed pretty quickly. Review Source Operations Manager Used the software for: 1-3 years ### "Room for improvement" June 25, 2020 4.0 Pros It's easy to use and facilitate. It's easy to employees to navigate. The reporting is a nice feature. Cons I would like to see some features added. For example can we auto-archive after a certain amount of time? When we forward a ticket to someone outside of SupportBee, only the first or last correspondence will show. Review Source HR Representative Used the software for: 1-3 years ### "SupportBee is a great issue tracker system for small companies!" January 11, 2018 4.0 Pros I like that the system's interface and how easy it is to assign tickets to their proper departments. I also like that I am able to easily see all my departments' tickets. Cons I think it is confusing when you respond to a ticket, and it shows up in an answered section. Sometimes I would still like to see a ticket but forget about it because it isn't clearly in my inbox. Also, the email threads are a little hard to read. Review Source Dealer Support Manager Used the software for: Less than 1 year ### "Easy of Use" July 2, 2020 5.0 Overall excellent and use dialy answered our needs for a ticketing system with great support. Pros Easy to use but navigation could be imporved. Teams, users and labels great structuture. Cons Labels should be by team or user as they show for all. The screen layout for a tickt could be clearer and structured a little better. Reasons for choosing SupportBee Looks, pricing, easy of use and features. Review Source Customer Care Coordinator Used the software for: 1-3 years ### "Would recommend" July 10, 2020 5.0 Pros awesome customization and ways to stay in contact with customers, great customer support too. Cons can be confusing on how to add certain features to use. Review Source Conference Manager Used the software for: 3-5 years ### "Very helpful ticket tracker, could use some changes in email formatting" November 15, 2018 5.0 Pros This software can easily handle a multi-department organization through one email account. Our non-profit had one "info@...org" email address that would route to 5 or 6 different departments. This made it extremely easy to manage upwards of 200 requests in one day, routing them all to the appropriate department. Once in your queue, it is also a great way to track to-do's. You can sort things by answered and unanswered. Cons The only confusing thing about Support Bee is the order of email replies. When you come in halfway through a conversation that already has 8 replies, it can be hard to get back to the original question and where key answers/solutions were given in that email. Review Source Dir Used the software for: Less than 1 year ### "Review " June 24, 2020 3.0 fairly good Pros Integrates with other packages we use. Cons hard to attach files, they just disapear Switched from [InteliWISE Live Chat](https://www.capterra.com/p/149893/Live-Chat/) Support Bee integrated better Review Source Response from SupportBee July 1, 2020 Dear Bill Fisher. Thank You very much for supporting us and writing a review. It helps us to understand our customer's needs better! We had a problem with file attachment. It is solved now and we hope you can upload files again without incidents. Thank You Christiane @Supportbee Managing Partner Used the software for: Less than 1 year ### "" January 26, 2016 3.0 Review Source Ilysse R. Project Manager Used the software for: Less than 1 year ### "It's a good system!" September 9, 2020 4.0 Pros SupportBee is easy to use and set up as a managed support desk. Cons We're having a bit of trouble reaching out to the support team at SupportBee to help with issues. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.