--- title: "SupportBee Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SupportBee Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/132028/SupportBee/" page_type: "product" language: "en" --- # SupportBee Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SupportBee ## What is SupportBee? SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. The collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. ## What is SupportBee used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 85% Neutral 15% Negative 0% Starting price $20 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SupportBee?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://supportbee.com&name=SupportBee) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SupportBee 4.4 (34) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $20 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (34) Ease Of Use 4.6 (1,767) Value For Money 4.2 (28) Value For Money 4.6 (1,517) Customer Service 4.4 (30) Customer Service 4.7 (1,536) ## SupportBee alternatives [4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,466)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/132028/SupportBee/alternatives/) ## FAQs about SupportBee Overview ### Which roles and teams benefit most from SupportBee? SupportBee is most used by customer support, client success, and account management teams that need to organize incoming requests, track conversations, and resolve issues efficiently. Operations leaders, founders, and department heads benefit from shared visibility into customer communications, while event, HR, and finance staff use it to manage service inquiries and follow-ups. Answer based on 34 reviews Overview ### What company size and specific industries is SupportBee built for? SupportBee is designed for small businesses, mid-market teams, and larger organizations that need to handle customer conversations one at a time. It fits service-focused companies and support teams in any industry that rely on personalized replies and structured communication with customers. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of SupportBee? SupportBee offers support ticket management and ticket management with queue management, labeling, tagging, and workflow configuration. It also includes collaboration tools, macros and templated responses, alerts and notifications, reporting and analytics, a customer portal, knowledge base management, email management, API access, third-party integrations, customizable branding, and mobile access. Pricing ### How much does it cost and what fees or limitations are included? SupportBee starts at $20 per user/month for the Startup plan, which includes a 14-day trial. The Enterprise plan costs $25 per user/month and adds all Startup features plus business hours, a customer portal, and support for more sites and teams. Pricing is straightforward with no setup fees listed. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does SupportBee integrate with? SupportBee integrates with 16 third-party tools, including communication and project management platforms such as Slack, HipChat, Trello, Asana, Basecamp, ClickUp, and Jira, plus CRM and operations tools like Pipedrive, Zoho CRM, Insightly, and GitHub. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does SupportBee offer? SupportBee provides documentation and videos for team training. Documentation offers written reference material for setup and feature guidance, while videos give visual walkthroughs that users can watch at their own pace when learning the product. Answer based on 2 reviews Getting Started and Support ### What customer support options does SupportBee offer, and how do users rate the experience? SupportBee offers email/help desk, chat, FAQ/forum, and a knowledge base. Users often describe support as responsive, helpful, and effective during onboarding and issue resolution, with documentation that is easy to follow. Some report difficulty reaching the team at times and mention wanting a faster option for urgent problems. Answer based on 14 reviews ## Features AI summary Based on 5,070 Help Desk reviews Capterra reviewers highlight these as the top features buyers look for in Help Desk software: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) SupportBee supports **Ticket Management**, giving support teams a clear way to organize, track, and resolve customer requests. However, it does not include **Real-Time Notifications** or **Service Level Agreement (SLA) Management**. Instead, it offers **Reporting/Analytics** (**35%**) and **Alerts/Escalation** (**34%**), which can help teams monitor support performance and make sure urgent issues get attention when needed, helping businesses improve response handling and maintain better visibility into customer support work. Ticket Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Reporting/Analytics 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Escalation 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Support Ticket Management 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Customer Database 3.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Email Management 4.5 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps SupportBee 18 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Support Ticket Management: Allow customers/users to submit support queries and service requests - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 4.0 (32) 4.0 Based on 32 reviews ## Pricing Value for money 4.2 (28) Free Trial [View pricing plan details](https://www.capterra.com/p/132028/SupportBee/pricing/) Startup $20.00 Per User,Per Month It includes: - 1 Site Knowledge Base Software - 1 Team - API Access - Audit Trail - Basic Integrations - Customer Management - Customer Satisfaction Ratings - Filters - In Depth Reports - Snippets - Two Factor Authentication - Unlimited Email Inboxes/Tickets Enterprise $25.00 Per User,Per Month It includes: - 3 Sites- Knowledge Base Software - 3 Teams - Business Hours - Customer Portal Software - Enterprise Integrations - Portal Access for Customer Groups Value for money 4.2 (28) 4.2 Based on 28 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (30) 4.4 Based on 30 reviews ## User reviews Overall rating 4.4 Based on 34 reviews Filter by rating 5(17) 4(12) 3(5) 2(0) 1(0) Mentioned topic Sorted by most recent PH Paul H. Co-founder Computer Software ### "Low-cost, simple and effective support management solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 29, 2025 Great support from the Supportbee team. We used supportbee for about 10 years, and never had an issue. Pros Supportbee provide a really simple, low cost solution for managing customer support for small businesses. Cons Thread management in the web UI is not ideal but it doesn't matter as there's no need to use it as the email integration is so simple. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing SupportBee We chose Supportbeet primarily due to cost and simplicity of their solution - there was no need to train up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Rheanna M. Client Success Manager Non-Profit Organization Management ### "Support Bee Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2025 We've had a great expereince with the SB staff. Everyone is friendly and quick to reply to our requests. Their platform is very easy to learn. Pros Highly responsive and knowledgeable staff. Cons The inability to select and snooze multiple emails at once. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AZ Andrew Z. Artist and Owner Arts and Crafts ### "Clear and easy set-up and workflow..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 25, 2024 I like the easy set-up and I can start working with it right away. And it works professionally for my company. Pros What I like is that it fits my company size. I can work with it quite easy so I don't have to go through a big learning curve. My clients can easily leave a ticket through a button on my website and raise a question. Cons Maybe it can be expanded with a chat-function? Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reasons for choosing SupportBee I like the robust set-up and clear overview of Support Bee, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Cecile L. Customer support Computer Software ### "Does part of the job but could be so much better" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 October 7, 2024 Pros Possibility to manage incoming messages in teams, to see messages from all the teams, to assign messages to coworkers, to add comments. Support team answers quickly to questions. Cons Search feature is completely useless. Formatting a message properly is a nightmare, especially when copy/pasting formatted text. Snippets management is not user friendly. Filtering messages from a particular team if you are not a member of the team does not work as expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 3, 2026 Thank you for using SupportBee, Ceclie, and for relaying your feedback. We've made improvements to the search experience that should help you find the tickets you are looking for. We have also relayed you feedback on Snippets and Ticket list filtering to our team and you will see improvements there in the future. DX Derrick X. Senior staff engineer Program Development ### "The Ultimate Support Companion" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 20, 2024 Pros I quickly assigned a customer's problem to the right team member and tracked it until it was fixed. Cons I wish the reporting tools were more detailed for better insights into our support performance. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Samson Z. Support agent Commercial Real Estate ### "Logiciel de Support client " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 2, 2023 Pros Un très bon produit de support client très simple à utiliser avec l'une des meilleures solutions pour stimuler plus de vente aux entreprises. Flexible et rapide pour répondre aux exigences des clients Cons C'est le meilleur avec une meilleure équipe d'assistance. J'adore et je le recommande Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Casimir C. Gestion du Service client Retail ### "Logiciel de support client" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 14, 2023 Dans l'ensemble , c'est une meilleure solution pour résoudre les problèmes des clients , très facile et très intéressant apportant plus de valeur aux entreprises . Je le recommande Pros C'est un très bon logiciel pour le service clients et qui m'a beaucoup aidé à aider les clients pour trouver de solution à les problèmes . Très facile à utiliser et présente de bonnes fonctionnalités . Cons Un très bon logiciel pour le service clients et qui m'aide beaucoup mais la version gratuite n'est pas disponible pour tout pays Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IC Inaki C. Head of International Division Information Technology and Services ### "One of the most time-efficient ways to handle customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2023 Pros It has made it so much easier to handle our customer support and organise it by priority levels. It gives a great overview of open tickets and allows us to set completion criteria for our support team. Before we had support bee it was very messy, receiving hundreds of emails, now it all sits neatly within the portal for us to review and allows us to set owners to each ticket Cons It is not always fast to get new features, but the SupportBee team does listen to our requirements and helps with them Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IR Ilysse R. Project Manager Marketing and Advertising ### "It's a good system!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 1, 2020 Pros SupportBee is easy to use and set up as a managed support desk. Cons We're having a bit of trouble reaching out to the support team at SupportBee to help with issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Christina G. Product Manager Non-Profit Organization Management ### "My review of Supportbee" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 23, 2020 Overall Supportbee is an affordable solution to our business needs. We are able to have multiple emails accounts come into one place. Emails can be auto assigned based on keywords reducing the need to manually assign tickets. I can see our small organization growing with Supportbee over time. Pros The Supportbee software was easy to intergrate into our web app. Customer support is very responsive with questions and training. Onboarding users in our organization was was easy. The Help Docs are designed well and look clean and professional when published. Assigning tickets is easy and straightforward. I also like that I can get alerts through Slack. It was easy to set up too. Overall I really like this product. Cons There are areas that Supportbee could improve. The forward feature does not format properly and I end up using my Outlook to forward those emails to outside partners. The formatting in the HelpDocs is challenging to use, specifically when I use the table feature. An undo button would be helpful when trying to format considering the challenges in formatting. There were times when I had to completely redo a document do to the issues in formatting. I recommend creating the document in Word first. Finally, it is extremely easy to miss comments that I am tagged in. Slack alerts help do help with this though. Alternatives considered [GitHub](https://www.capterra.com/p/129067/GitHub/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/132028/SupportBee/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [LiveAgent vs SupportBee](https://www.capterra.com/compare/102188-132028/LiveAgent-vs-SupportBee) [Zendesk Suite vs SupportBee](https://www.capterra.com/compare/132028-164283/SupportBee-vs-Zendesk)