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Pros
We're overall very pleased and our switch to Ordoro was seamless. The implementation and customer success teams have been responsive, helpful and very friendly.
They have terrifically accomplished technical support and the team members, to whom I've spoken, are polite, helpful, and knowlegeable beyond the normal standard that I usually see.
Additionally, the Ordoro team is has been great at providing customer service, generally responding to support emails within less than an hour, and always being super friendly and helpful.
Many features so it is powerful, yet still easy to navigate through and manage. Outstanding customer service and friendly, down-to-earth staff.
Cons
Having a high volume of orders and working into the wee hours of the night, you're going to discover flaws and weaknesses in software that others don't and you're going to want it fixed fast.
I have used programs in the past that mix up the products in PO's leaving my suppliers very confused.
Kristen was working on an international shipment problem (label not printing out right) this week and I received calls and emails far later into the evening than any normal person should be working.
I have pointed this out to them repeatedly and their response has ranged from "no one else is having problems with it" to "We know about it but it is low on the priority to get fixed.
Showing Most Helpful
Showing 25 of 77 reviews
"Simple Software from caring people who truly understand what you need"
Overall: I was looking for a solution to support my business and the Ordoro software and have been a pleasure to work with. For their software, it was easy to implement, they have robust user manuals and videos that makes their system very simple and intuitive to use. The learning curve is short unlike other complex systems. The workflow is logical and makes a lot of sense. They try to get as closely integrated as possible to other systems and I can appreciate the great software they have built. Their customer support is stellar and hands down some of the kindest people that are truly there to help you. I've asked some pretty basic questions and I'm surprised at how patient and responsive the team is there. It's easy to see how they stand out as most SAAS solutions are to on board you and then basically forget about you. This company is different, they are essentially an extension of mine. That's how SAAS should be.
Pros: 5+ Customer Support Simple System that is truly well thought out Awesome USPS rates Super Simple
Cons: Greater drop ship support such as attaching shipping labels and warehouse location inventory levels
"Maybe the best customer service anywhere!"
Pros: Ordoro's customer service should be the model that more business' use. They have terrifically accomplished technical support and the team members, to whom I've spoken, are polite, helpful, and knowlegeable beyond the normal standard that I usually see. Bravo, to Ordoro!
Cons: Their advanced features, like the inventory or PO features, which come with higher priced versions are not available to the smaller users as they are a bit cost prohibitive. It makes me anxious to build my company just to have these features at my disposal. I wish they had even an Inventory and PO Light Version for the smaller users.
"great app !"
Overall: Although I am just starting to use this system I am finding the possibilities exciting and looking so forward to knowing all the ins and outs. Wish I had known about this sooner!
Pros: Friendly technical support and service Fast customer service Desire to add features Works as advertised
Cons: No reseller program;rarely, some easily solved glitches when upgrading software
"Ordoro lives up to the hype"
Overall: Ordoro Basic is exactly as promised. A comprehensive system for managing orders and shipping. Since I started using Ordoro, my orders have gone out faster, my shipping costs have gone down significantly, and fulfillment of orders takes up a much smaller portion of my day. The best part about it all is that my customers are happier and much more likely to leave favorable reviews, reorder, and try different products we order. Life was hard before Ordoro! I feel like now I can tell those old man stories like, "back in my day, we didn't have Ordoro. We had to copy and paste recipient addresses from Amazon to USPS.com through 15 miles in the snow uphill." Now orders are processed, labels are created and customers are notified in two clicks.
Pros: Great customer service Faster order processing Higher return customer rate Less time and headache
Cons: None yet. So far Ordoro has completely changed the way I do business
"First Rate Customer Support"
Pros: User Friendly, Customize-able, Easy PO creation and inventory management, Great Postal Rates, Fast and consistent. Most of all - the best customer support we've ever come across after 18 years in eCommerce.
Cons: Better API communication with Bigcommerce would be a plus - but it's not a deal breaker by any means. Pitney Bowes API has been an issue - but this isn't ORDORO's fault. I'm pretty short on cons...
"One Step Beyond"
Overall: I admit it, I'm hard on vendors and I can't afford not to be. When you're sending out over 100 orders a day, sometimes more, you have to be on your game. It's customer's first, vendors last! Having a high volume of orders and working into the wee hours of the night, you're going to discover flaws and weaknesses in software that others don't and you're going to want it fixed fast. Ordoro support calms me because they have the unique ability to listen, then act, efficiently creating a solution for my business. I like doing business with Ordoro because they walk the talk. Not many can!
Pros: Ability to listen and understand my issues! Support feedback is patient. Solutions will follow.
Cons: Unable to read my mind, but then who can?
"Great Product, Even Better Company"
Overall: We started using Ordoro in November of 2015. Because of our growth, our products are growing in exponential volume. Ordoro is scalable and easy to use. It was easily adaptable to our platform. Like many businesses, shipping is tremendously important to our end customer. We require a product that is easy to use and can allow us to print and ship easily in mass.
Pros: The only thing that is better than the product is the customer service. The product is easy to use, scalable, and the API works great with our web application.
Cons: Shipping is often unpredictable and carriers can sometimes be not so reliable. We have asked for the ability to see when packages are taking too long to be delivered so that we can get in front of any customer service issues. This requires software development to ping all of the carriers on their end. Hopefully that is coming soon.
"Ordoro is Best of Class for Order Management"
Overall: Jagath called me when he launched the company and asked me to try out Ordoro. I did not think much about it because I was a reseller for Stone Edge Order Manager and had many of my Shopsite customers using it. With a few more calls from Jagath I was convinced to try it. I never looked back and have used it for all my own stores and my clients stores. I highly recommend this tool for anyone managing a Shopsite or other compatible ecom store. Yo will not be disappointed. No support contracts and the support is great.
Pros: Cloud based No support contracts They actually consider feature requests Affordable
Cons: No reseller program
"Great customer service"
Overall: We use this app for our business and have been very impressed with the level of customer service. We are an ecommerce site for gourmet small batch food and have quite a few warehouses we ship out of. As our company has grown, we have worked hand in hand with Ordoro staff through updates both on our own site and have seen several useful changes in the app. Ordoro support always gets back to us immediately and often goes above and beyond to address any issues/concerns we may have. The great support team behind this app really makes this it an asset for our company.
"Changed my life"
Overall: Without Ordoro my business would not have been able to grow the way that it has. Ordoro enables us to stay organized and provide better service to our customers.
Pros: Best customer service you could ever imagine.
Cons: None. They have exceeded my expectations on many fronts.
"The PERECT solution for shipping and inventory management!"
Overall: From the software to the team, moving to Ordoro has been the single most impactful move we've made in realigning the systems of a broken company after acquisition! We've saved significant time and money with this choice and I know I've got someone I can call when and if I need support!
Pros: After working through multiple "big name" I found Ordoro. With their incredible team we were up and running in days, not weeks or months. The intuitive system and amazing functionality just works across the board. I can't say it enough, moving to Ordoro not only saved us money, it gave me something far more valuable... my time back!
Cons: I don't have too many cons at this point. We've given our feedback to the team of some minor gaps in batching processes and the analytics and they've been already working to solve those issues. The biggest con is that I didn't find this system six months ago!
"Ordoro"
Pros: The shipping feature is great and easy to use, it allows you to track your shipments and reduces your Inventory automatically
Cons: The only thing I would like to see improved is for the location to show without having to open the product information
"Ordoro is for the people! "
Pros: Ordoro makes your life extremely useful. Instead of using multiple different programs to try and make your business run the way it should, Orodoro makes sure it's all at the ease of your fingertips!
Cons: Sometimes it takes a bit for the orders to come through but its not always Ordoros fault!
"Great Customer Support and Great tool for bundling"
Pros: We loved that it allowed for easy bundling of products and tracking of the individual items in inventory. Their support has been great as well. Very very responsive. CEO seems like he really cares about making a great product not just getting more customers.
Cons: Wish it had custom reporting but CS does a great job helping with one off requests
Vendor Response
"The automation and customization has changed the way we ship!!"
Overall: our mail orders went from being manually written across 3 platforms to automated and updated seamlessly across our 3 sites.
Pros: We really enjoy the automation and customization. We can pull orders from multiple sales channels. We can create manual orders and mass upload data as needed. We have all of our orders in one place and once shipped Ordoro then updates those orders not just locally but also across our other platforms. The shipping rates are also extremely competitive and we are paying way less than we were with basic postal rates.
Cons: We wish some of the branding options were included in the basic plan, having said that the start plan is perfect for smaller organizations that have outgrown their current manual method and are seeking a Goldilocks automated solution
"ordoro is TOP SHELF!"
Overall: I have been using ordoro in conjunction with my web store for over a year now and I couldn't be happier...well, unless they sent someone here to box up my orders for me. Seriously, the product is one of those HUGE timesavers that I could NOT ever see going without. Just batching orders and printing labels without having to cut and past each line into USPS.com or FedEx saves is well worth the low cost of this product. Most of ordoro works as advertized, but you know, nothing is perfect and people are human so we are bound to create problems for ourselves. While learning how to use the system I was lucky enough to spend time with ordoro's fabulous tech support squad and I have to say, I am extremely impressed with the level of service received. Even if I call during a busy period and have to leave a voice mail, they return my call withing minutes (not hours or days.) Often, I am greeted by the calming voice of Kristen who always makes me feel like solving my problem is the most important thing she will do all day. Kristen was working on an international shipment problem (label not printing out right) this week and I received calls and emails far later into the evening than any normal person should be working. She was on it until it was resolved. Truly amazing support all the way around. Give ordoro a try...I'll bet your competition is already using it. ;)
"Cinch to use especially for infrequent use"
Pros: Ordoro offers a free account for those who don't ship much or are a growing business, which is huge. The free edition comes with quite a few nice features that make our shipping more automated. We connected this with WooCommerce to auto-generate orders.
Cons: Requires a lot of clicks to get it from order to shipped. Paid version includes more automation which seemingly takes care of this. If you use often, it's probably worth the money.
"My Magic Mud runs on Ordoro"
Overall: I can bulk print shipments instantly thanks to Ordoro. I've been able to scale up my business knowing full well that I can handle even enterprise level order numbers. I've been selling online for years and before this technology existed, shipping took hours! From beginning to end, I can now ship 60 orders in an hour. Ordoro gives me the ability to manage inventory levels across multiple channels. It a system with a very fast learning curve. Plus, customer service is fast and very nice. Their new pricing makes this option a No Brainer. If you just need to use Ordoro for volume shipping, it's now only $49 a month!!! I was paying $200 and still thought this was a good deal. They are innovating constantly, and now you can enable more options for a higher rate. They are literally saving their clients money. I'll stay loyal to them as long as I'm selling online. My company is called My Magic Mud, look us up.
"My experience with Ordoro: "
Overall: I have had a great experience with the Ordoro team. I had a few minor issues while setting up my account. Each time I called technical support my call was returned promptly. I was pleased with the level of expertise of the technician, Elle, and the other team members. My issues were always resolved quickly. I am extremely pleased with the service provided by the Ordoro team. They even took time out over the weekend to resolve an issue I considered minor. Although I am happy with Ordoro, I realize I am just starting with them. I will be sure to give another review after I have been with them longer.
"Great Product and Awesome Support"
Overall: It has only been a few days, but I am impressed with the service provided so far. They have built a great product that is not only helping me keep my inventory in sync across amazon, ebay and my own web site, but also allows me to process the online orders I receive from all the above channels in one place, including branded packing slips and shipping labels. Like any other software, there are kinks here and there, but the awesome support more than makes up for it. Last time when I contacted them with suggestions regarding their interface, not only did I get a detailed response from them the same day, but the founder of the company himself took the time to write to me. This is one of the benefits of working with a small company and the reason why I chose ordoro.
"Wonderful system and support!"
Overall: Although I am just starting to use this system I am finding the possibilities exciting and looking so forward to knowing all the ins and outs. Wish I had known about this MUCH sooner!
Pros: Ace customer service and support!
Cons: None!
"I Recommend Ordoro"
Overall: I highly recommend Ordoro. Dealing with USPS on your own can be a pain. Ordoro can handle USPS, UPS, FedEx, and others, and allows you to quickly decide which shipping method will be most cost-effective. Now with their API I'm able to automatically send all our orders to Ordoro, so all I need to do is print the shipping labels. Ordoro also has a great customer service team, very communicative and happy to solve your problems.
"Great product better support. "
Overall: The program took care of all my inventory, invoicing, and shipping needs at a reasonable price. I tried many different online inventory programs before finding Ordoro. It was customizable to fit our needs. The support staff is friendly and knowledgeable. It is quick and easy to talk to a REAL person when you have a question.
"So easy to use "
Overall: I use to Had write all of my order from each site I sold on but that quickly became difficult ordoro works with all of the sites I use and offers shipping discounts!
"Ordoro has made our lives so much easier!"
Overall: After 1 year using Ordoro I'm even more happy with the experience. They did a great job getting our platforms integrated and getting us set up for success. The analytics and reporting features are working much better than our previous inventory management systems. Ordoro has made our lives so much easier!
Pros: They did a great job getting our platforms integrated and getting us set up for success. The analytics and reporting features are working much better than our previous inventory management systems.
Cons: After 1 year of using ordoro I can't think of anything I don't like.