Fizzy Software

Interakt

5 / 5 3 reviews

Who Uses This Software?

Interakt caters to all kind of businesses looking for solutions to CRM, E-mail Marketing, Live-Chat, Helpdesk, Notifications (Web / Browser Push) or a knowledgebase/FAQ.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Fizzy Software
  • interakt.co
  • Founded 2013
  • India

About Interakt

Interakt is an All-In-One Customer Engagement and Support platform which simplifies your concerns for capturing new leads, engaging, nurturing and retaining your existing leads and users and support all your visitors and customers from one single platform, which also gives you a detailed summary of your website activities right at the tip of your thumb.


Interakt Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Interakt Reviews

Amazing all in one customer engagement tool

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I find this tool very helpful for all my customer engagement needs. One of the best tools when it comes to E-mail Marketing, Customer Support. The support staff is very active and helpful.

Pros: Easy interface,Fast and Smooth.

Cons: I couldn't find a problem in the system till now, everything is working smooth. Have listed my feature requests to the product development team of Interakt, and they have delivered a few of them and working on others.

Recommendations to other buyers: Thumbs Up to Interakt, definitely worth trying.

One of the most worthy tools

Jun 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I've been using Interakt for a year now and I find this tool so very helpful for all my customer engagement needs. If you talk about Lead / User Management, Order data management, E-mail Automation, E-mail Marketing, Customer Support via Live Chat or Helpdesk and even Notifications for my website. I couldn't find such a tool in such less pricing. (Btw, I'm on the free plan).

Pros: For me, Powerful E-mail Automation, Smart Notifications and smooth Live-Chat.

Cons: I couldn't find a problem in the system till now, everything is working smooth. Have listed my feature requests to the product development team of Interakt, and they have delivered a few of them and working on others.

Recommendations to other buyers: Undoubtedly, I would definitely recommend others to use Interakt for any type of customer engagement needs. A perfect package in alternate to other platforms for which I had to integrate 3 different tools for almost 10 times the price, but here I have everything at one place.

All In One Customer Engagement Platform

Dec 18, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Manage your leads , notifications , helpdesk and many more under one platform

Vendor Response

by Fizzy Software on September 13, 2016

We appreciate your feedback Mr. Ghanshyam. We hope to serve you with the best we can.