Voice of the Customer HUB

5 / 5
1 review

Who Uses This Software?

Customer experience practiotionairs

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SandSIV
  • Founded 2010
  • Switzerland

About Voice of the Customer HUB

SandSIVs superior software solutions enable large B2B & B2C organisations to fully self-manage the customer experience - capture and measure customers wants and needs (voice of the customer VOC), combine & compare customer data and act in real-time on relevant insights (customer experience management CXM)

Voice of the Customer HUB Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Voice of the Customer HUB Reviews

SandSIV review

Nov 30, 2016

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: The greatest advantage is the leading edge text mining solution with a well thought through user interface that makes it easy to work with unstructured data. Next to the capturing of feedbacks, we like the flexible possibilities to import, combine and export data with metadata. Analyzing the Voice of the Customer becomes actually fun.

Cons: The knowledge about the good use and potential of managing the customer experience is still very rare with companies. SandSIV will have to do even more to promote the business case.

Overall: We analyzed a few solutions and liked the quality of the functionalities and we were very pleased about the advanced solutions for text mining and the great usability of the tools.

Recommendations to other buyers: Get your organization to manage the customer experience: your customer will be the one who determines your future. Plan to integrate VoC into your management model.