--- title: "Voice of the Customer HUB Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Voice of the Customer HUB Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/132141/Voice-of-the-Customer-HUB/" page_type: "product" language: "en" --- # Voice of the Customer HUB Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Voice of the Customer HUB ## What is Voice of the Customer HUB? Voice of the Customer driven platform to capture, analyse and visualise customer feedback in real-time from multiple sources both structured and unstructured ## What is Voice of the Customer HUB used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Voice of the Customer HUB?[Manage this product listing](https://www.g2.com/products/sandsiv/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Voice of the Customer HUB 5.0 (2) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price Contact vendor Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (10,499) Value For Money 5.0 (2) Value For Money 4.4 (6,536) Customer Service 4.5 (2) Customer Service 4.3 (5,845) ## Voice of the Customer HUB alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Voice of the Customer HUB Overview ### What company size and specific industries is Voice of the Customer HUB built for? Voice of the Customer HUB is designed for organizations across multiple industries, including telecommunications, utilities, travel, and financial services. The vendor describes it as a horizontal solution, which suggests it is suitable for companies of varying sizes that need customer feedback management across different sectors. Features and Usability ### What are the key features of Voice of the Customer HUB? Voice of the Customer HUB offers customer segmentation, multi-channel data collection, and survey/poll management for gathering feedback across touchpoints. It also includes sentiment analysis, text analysis, and predictive analytics for interpreting responses, plus dashboard, reporting/analytics, knowledge management, and negative feedback management for organizing and reviewing customer input. Getting Started and Support ### What training and onboarding options does Voice of the Customer HUB offer? Voice of the Customer HUB provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars provide group learning, and documentation offers written reference material for self-paced review of features and setup steps. Getting Started and Support ### What customer support options does Voice of the Customer HUB offer? Voice of the Customer HUB provides 24/7 live rep and chat support. Without reviewer feedback on support experiences, no user sentiment about response speed, helpfulness, or common frustrations can be stated. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Voice of the Customer HUB supports **Reporting/Analytics**, giving teams a way to track customer trends, monitor sentiment, and measure experience performance over time. However, it does not include **Feedback Management** or **Surveys & Feedback**. Instead, it offers **Negative Feedback Management** (**48%**), which gives businesses a focused way to identify and respond to customer issues quickly, helping businesses address pain points faster and improve customer satisfaction. Customer Segmentation Process of dividing customers into groups based on common characteristics Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Multi-Channel Data Collection Collect information from multiple sources Negative Feedback Management Identify, track, and respond to negative feedback Predictive Analytics Predict future data based on historical data sets Voice of the Customer HUB 10 features ### All Features - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Multi-Channel Data Collection: Collect information from multiple sources - Negative Feedback Management: Identify, track, and respond to negative feedback - Predictive Analytics: Predict future data based on historical data sets - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial not available Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VV Vittorio V. CMO Financial Services ### "Next generation of CXM tools. Focus on Customer Intelligence" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2019 \-Increase loyalty and decrease churn. -Sell more to existing clients -Attract new clients Pros end-to-end platform to capture, analyze and act on voice of the customer. It is full selfservice and easy to integrate in an existing IT ecosystem due to state-of-the-art KPI. Data analitycs and NLP are impressive. Integration of external sources it’s easy as one-click. Full integration with CRM systems and social networks. Deep machine learning libraries such fasttext and bert, integrated in the software. Cons It is really a high sophisticated solution. Needs proper education is necessary to exploit the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Martin M. CEO Information Services ### "SandSIV review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 30, 2016 We analyzed a few solutions and liked the quality of the functionalities and we were very pleased about the advanced solutions for text mining and the great usability of the tools. Pros The greatest advantage is the leading edge text mining solution with a well thought through user interface that makes it easy to work with unstructured data. Next to the capturing of feedbacks, we like the flexible possibilities to import, combine and export data with metadata. Analyzing the Voice of the Customer becomes actually fun. Cons The knowledge about the good use and potential of managing the customer experience is still very rare with companies. SandSIV will have to do even more to promote the business case. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.