Who Uses This Software?

SendHub serves a wide range of markets including,but not limited to, Enterprises, SMBs, Non-Profit, Political Organizations, Education, Healthcare, Government Agencies, and more.


Average Ratings

19 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $44.95/month/user
    See pricing details
  • Pricing Details
    Get one month FREE when you sign up for an annual plan.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SendHub
  • www.sendhub.com
  • Founded 2011
  • United States

About SendHub

SendHub is a business SMS and voice platform that offers convenience, flexibility, and all the features that today's modern businesses and organizations need to manage SMS marketing campaigns, customer support, dispatch and delivery, and a wide range of other use cases, all within an easy to use web dashboard and mobile app. There's no hardware to install or configure, everything you need is included in your SendHub account.


SendHub Features

  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

SendHub Reviews Recently Reviewed!


Easy to use, fantastic customer service

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've used this software in multiple organizations because of the ease of use and wonderful customer service. Every time I've contacted customer service, my problem is solved quickly and everyone I've interacted with is incredibly friendly. I've also had a custom account and set up with a dedicated account manager who is reliable, accessible, and supportive. In terms of the software itself, we need something to be able to easily send lots of text messages and this definitely fits the bill. I've had to train many people on how to use SendHub and it's very user-friendly, intuitive, and easy to learn. As a manager, I also enjoy being able to sign in as other users so I can see the text conversations my team is having.

Cons: The only downside so far has been that Sendhub doesn't yet integrate with our CRM so we miss out on some of those efficiencies. That being said, for our budget, I think SEndhub is a great choice because we are currently unable to allocate a ton of money towards software that might integrate with a CRM but be more expensive. Sendhub feels like an excellent value and we have been able to work around the lack of integration so far.

We are a small business that has been using SendHub for years and are very satisfied!

Jun 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: We use the software to communicate w/ tenants by being able to have a recorded log of all text messages sent and received. Technology has significantly changed the way our customer base communicates w/ us and being able to not only text, but have a saved log of all written communication solves multiple problems and greatly saves us time.

Cons: Being that we are a small business with a more specialized use it doesn't cater 100% to us, which is understandable. However, we have found ways to work around those hurdles and love it.

Overall: Saving time and record keeping.

We use this program to communicate with our parents about upcoming evens and reminders.

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can text the whole school or just certain grade levels by setting up groups. Its quick and easy for everyone to use.

Cons: That I do not have the ability to receive text messages back from people that I send messages to. I would love for them to be able to reply back to me sometimes.

I have had a great experience, the functions are very easy to use!

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The user friendly aspect of it. I send up multiple groups and categories and I was easy to do . The way they let you structure the text messages is exactly what I needed.

Cons: Sometimes you cannot get support right away because of the time difference. But I now have a contact person, that is beyond amazing and now I have no issues. She calls me back ASAP and tries to work with me

Overall: Exactly what I needed, to reach my clients quickly

Simple interface and effective service

Dec 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Wraps Twilio for us so that we don't have to write that code ourselves; great if you don't have engineers on staff!

Cons: TCO feels a bit high for what you get, especially when changes need to be made and you don't have engineers on staff and have to rely on pro services instead.

Very easy sytem to use and a lot of customer prefer text over emails and calls

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Now that we have been set up with this new system, we have very positive feedback from our customers. I like how easy it is to use and I also enjoy that I receive Pop ups when a new text has come in.

Cons: It would be nice to see if the message has been read or that it went to land line and not a cell number. Such a variety of numbers its hard to tell between a cell and home line.

Capterra-loader

Best SMS service on the market

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Their API is awesome and allows customized solutions

- Their support is amazing

- They provide a line that does SMS, MMS and phone calls (not the case with other solutions!)

Cons: - they do not have a chatbot that allows automated SMS follow-ups and to confirm scheduled appointments

Our company has used Sendhub for a few years now and it's been great for how we use it.

Dec 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use in creating groups and sending out a lot of messages quickly. Also having the unlimited option so that we know we'll never run out if we go over.

Cons: Reliability at times has been poor. Text get delayed or not sent out at all. It would be nice to have some indication on the user end to know when the messages have been delivered for sure. We have no way of knowing and always assume they've gone out and then learn later that they didn't go out or were extremely delayed.

Having to switch to shortcode for mass texts is a little inconvenient but I understand why it has to be this way and is mostly out of Sendhub's control since it's on the carriers.

We are happy ith our experience using SendHub to text message thousands of message per month.

Jun 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It's easy to use, and the customer service is helpful. The messages are sent reliably after we schedule them.

Cons: It seems a little pricey, especially compared with email marketing services, but I haven't done alot of comparison shopping.

Capterra-loader

A delight to use!

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user-interface is fantastic. Everything is very intuitive and laid out in a way that's easy to understand.

We have a lot of SaaS subscriptions and we've become a bit cynical about how easy it will be to get a new service into our workflow. But, SendHub has been a delight to use and fits right in.

Overall: Very easy to stay in touch with our customers. We also use it for sending a quick tap on the shoulder for incoming customers who haven't yet completed their order.

SendHub Has Been Amazing!

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: fast and effective platform. Text messaging campaigns have been the most effective campaigns and have the highest ROI for my organization.

Cons: Easier Way To Upload List. Very Tough At Times To Upload Mass Listing, However, The Support Team Does A Great Job Of Uploading My Mass Listings

Overall: High ROI

Brand Awareness

Great Marketing Strategy

Great business phone system

Mar 03, 2014
5/5
Overall

Comments: After using SendHub for my business, I have found it very easy to use. I can connect with customers no matter where I am and not have to confuse business calls with personal calls on my cell phone. The auto attendant feature makes my business sound more professional and voicemail transcription sent to my email makes sure I never miss an important sales opportunity.

Pros: features, mobility, can access anywhere

Cons: if your setting up multiple lines, call a rep from the company to help you get set up

Buyers Beware

Sep 19, 2014
1/5
Overall

Comments: I cancelled my account 12 months ago, checked my bank statements and they have continued to bill me the past 12 months! Asked for a refund, got a sorry, we cant help you response from the billing department FOUR WEEKS LATER! I had to file chargebacks with my bank. Buyers beware.

Pros: None

Cons: Four weeks to get a reply when you contact the billing department.

Want to download your data? Pay or forget it!

Aug 24, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: The system works OK until the moment when you actually need to take a look at the results/responses received.

Cons: SendHub has a 24 hour delay in their system for downloading the data. You also can't download all responses (e.g. STOP responses are not included). The only time to get your data in real time and with all responses included is to pay an extra fee and make a special request. Stay away!

Great for sales teams!

Mar 05, 2014
5/5
Overall

Comments: Easy to set up and has cut my infrastructure cost by 50% or more. Plus, I can monitor communication logs, which gives me a lot visibility and the ability to optimize team member performance.

Pros: Easy to set up Visibility Integration with our CRM

Cons: Conference calling not available Call recording not available

Simple phone system for small businesses

Mar 04, 2014
5/5
Overall

Comments: Great product! It offers me a simple and affordable phone system. I'm very happy with the flexibility it offers me. I have been able to set up 5 lines for my employees and only upgraded the ones I needed to. It is the best app out there for small businesses that want to handle business from every where.

SendHub is great for sales teams!

Oct 08, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I manage a sales team, so I need tools that are low cost and easy to set up. SendHub is ideal for both of these requirements.

Would be nice if they integrated some type of email sending feature, so can I do everything in one place for customer outreach.

Simple Business Phones

Mar 03, 2014
5/5
Overall

Comments: We use it everyday at our office. It's very quick to setup and add lines, plus they have 24/7 support and a free plan.

Pros: Fast setup Low cost Great mobile apps

Cons: No conference calls

SendHub is great for business

Oct 08, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started with all free accounts for my small business and now we use it for everything. Love how easy everything is.