Best For

SendHub serves a wide range of markets including,but not limited to, Enterprises, SMBs, Non-Profit, Political Organizations, Education, Healthcare, Government Agencies, and more.

Product Details

SendHub is a business SMS and voice platform that offers convenience, flexibility, and all the features that today's modern businesses and organizations need to manage SMS marketing campaigns, customer support, dispatch and delivery, and a wide range of other use cases, all within an easy to use web dashboard and mobile app. There's no hardware to install or configure, everything you need is included in your SendHub account.

Contact Details

SendHub

https://www.sendhub.com

Founded in 2011

Located in United States

Starting Price

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

SendHub Features

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls/Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

SendHub Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 28 of 28 reviews

Showing Most Helpful

Showing 28 of 28 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Gina C.
Contact Center Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 7, 2018

“Easy to use, fantastic customer service”

ProsI've used this software in multiple organizations because of the ease of use and wonderful customer service. Every time I've contacted customer service, my problem is solved quickly and everyone I've interacted with is incredibly friendly. I've also had a custom account and set up with a dedicated account manager who is reliable, accessible, and supportive. In terms of the software itself, we need something to be able to easily send lots of text messages and this definitely fits the bill. I've had to train many people on how to use SendHub and it's very user-friendly, intuitive, and easy to learn. As a manager, I also enjoy being able to sign in as other users so I can see the text conversations my team is having.
ConsThe only downside so far has been that Sendhub doesn't yet integrate with our CRM so we miss out on some of those efficiencies. That being said, for our budget, I think SEndhub is a great choice because we are currently unable to allocate a ton of money towards software that might integrate with a CRM but be more expensive. Sendhub feels like an excellent value and we have been able to work around the lack of integration so far.
Reviewer Source 
Source: Capterra
June 7, 2018
Joseph C.
C E O
Retail, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 26, 2019

“SO FAR THE BEST”

OverallSince moving to SendHub from our previous company, we have had stability and reliability in sending our messages. Previously we sent out text blasts, we sat at our desks with bated breath and fingers crossed, hoping that the messages would go through. With SendHub, we have no such worries. We send out messages and have peace of mind that messages are sent and delivered.
ProsEasy to use No blacklisting of text blasts as with other companies
ConsInstructions for use for users who do not regularly use this
Reviewer Source 
Source: Capterra
August 26, 2019
Jay K.
Director of Operations
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 27, 2018

“We are a small business that has been using SendHub for years and are very satisfied!”

OverallSaving time and record keeping.
ProsWe use the software to communicate w/ tenants by being able to have a recorded log of all text messages sent and received. Technology has significantly changed the way our customer base communicates w/ us and being able to not only text, but have a saved log of all written communication solves multiple problems and greatly saves us time.
ConsBeing that we are a small business with a more specialized use it doesn't cater 100% to us, which is understandable. However, we have found ways to work around those hurdles and love it.
Reviewer Source 
Source: Capterra
June 27, 2018
Glenda G.
Secretary
Education Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 6, 2018

“We use this program to communicate with our parents about upcoming evens and reminders.”

ProsI love that I can text the whole school or just certain grade levels by setting up groups. Its quick and easy for everyone to use.
ConsThat I do not have the ability to receive text messages back from people that I send messages to. I would love for them to be able to reply back to me sometimes.
Reviewer Source 
Source: Capterra
February 6, 2018
Jossie G.
Owner
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 13, 2018

“I have had a great experience, the functions are very easy to use!”

OverallExactly what I needed, to reach my clients quickly
ProsThe user friendly aspect of it. I send up multiple groups and categories and I was easy to do . The way they let you structure the text messages is exactly what I needed.
ConsSometimes you cannot get support right away because of the time difference. But I now have a contact person, that is beyond amazing and now I have no issues. She calls me back ASAP and tries to work with me
Reviewer Source 
Source: Capterra
June 13, 2018
Chris C.
VP, Products & Engineering
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
December 10, 2017

“Simple interface and effective service”

ProsWraps Twilio for us so that we don't have to write that code ourselves; great if you don't have engineers on staff!
ConsTCO feels a bit high for what you get, especially when changes need to be made and you don't have engineers on staff and have to rely on pro services instead.
Reviewer Source 
Source: Capterra
December 10, 2017
Mike H.
President
Broadcast Media, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 27, 2019

“Excellent Support”

OverallWe are using SendHub for contesting with our radio stations.
ProsThe software is fairly easy to use but their customer support is excellent and very quick to respond. When I have asked questions or made mistakes, both customer support and the salesperson who helped me will respond with answers.
ConsI really haven't had any issues with the software itself. My only problems have been lack of knowledge of sending SMS on my end, but we are learning.
Reviewer Source 
Source: Capterra
August 27, 2019
Diane V.
Stewardship & Donor Development
Religious Institutions, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 19, 2018

“Grateful for technology”

OverallOur goal for using this software was to find an acceptable method for connecting with our contacts in a way that feels personal and responsive without being invasive - and I believe we achieved that goal. I was our company ginea pig and was expected to trial this software in my department before we adopt it more widely across our organization. I will confidently recommend it to be used organization wide.
ProsI'm not one to read instructions before plodding ahead with a new product (and I've often learned my lessons the hard way). The SendHub software was designed for people like me who just want to get the job done as quickly, easily and efficiently as possible. It was intuitive and allowed me to figure things out along the way without spending hours pouring over users manuals or digging through help articles. AND, I have to say one of the greatest strengths behind this software is the excellent customer support - both sales and technical!
ConsFor someone like me, more red flags or notifications that I'm sending a multi-segment SMS would be helpful. The software features a small gray indicator in the bottom right of each message bubble telling the user the number of segments a text message is going to be. But I'm just not one who pays attention to details that don't jump out at me.
Reviewer Source 
Source: Capterra
December 19, 2018
Lauren V.
Hr Manager
Construction, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 30, 2019

“Attachements”

ProsIt's easy to use and it gets the job done
ConsCould be more attachment friendly using PDF's and having more user folders
Reviewer Source 
Source: Capterra
August 30, 2019
Edward C.
Manager of Data & Evaluation
Non-Profit Organization Management, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 16, 2019

“Good way to stay in contact with students”

OverallIt helps us stay connected with our students real-time.
ProsStudents are easiest to connect with via text, so this was helpful in reaching out to students new to the program.
ConsUnclear how messages segmented, and it was hard to track even when I downloaded the direct CSV information.
Reviewer Source 
Source: Capterra
September 16, 2019
Jane H.
Customer Service Representative
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 1, 2017

“Very easy sytem to use and a lot of customer prefer text over emails and calls”

ProsNow that we have been set up with this new system, we have very positive feedback from our customers. I like how easy it is to use and I also enjoy that I receive Pop ups when a new text has come in.
ConsIt would be nice to see if the message has been read or that it went to land line and not a cell number. Such a variety of numbers its hard to tell between a cell and home line.
Reviewer Source 
Source: Capterra
December 1, 2017
Avatar Image
Remi M.
Digital Marketer & Sales Consultant
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 12, 2018

“Best SMS service on the market ”

Pros- Their API is awesome and allows customized solutions - Their support is amazing - They provide a line that does SMS, MMS and phone calls (not the case with other solutions!)
Cons- they do not have a chatbot that allows automated SMS follow-ups and to confirm scheduled appointments
Reviewer Source 
Source: Capterra
June 12, 2018
Sean L.
Safety Director
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
December 4, 2017

“Our company has used Sendhub for a few years now and it's been great for how we use it. ”

ProsEase of use in creating groups and sending out a lot of messages quickly. Also having the unlimited option so that we know we'll never run out if we go over.
ConsReliability at times has been poor. Text get delayed or not sent out at all. It would be nice to have some indication on the user end to know when the messages have been delivered for sure. We have no way of knowing and always assume they've gone out and then learn later that they didn't go out or were extremely delayed. Having to switch to shortcode for mass texts is a little inconvenient but I understand why it has to be this way and is mostly out of Sendhub's control since it's on the carriers.
Reviewer Source 
Source: Capterra
December 4, 2017
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
June 18, 2018

“We are happy ith our experience using SendHub to text message thousands of message per month.”

ProsIt's easy to use, and the customer service is helpful. The messages are sent reliably after we schedule them.
ConsIt seems a little pricey, especially compared with email marketing services, but I haven't done alot of comparison shopping.
Reviewer Source 
Source: Capterra
June 18, 2018
Avatar Image
Claire W.
Business Owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 26, 2018

“First time user who gets needed information ”

OverallOnly positive experience with this software! Based on my experience, I'm contemplating using it from a business stand point.
ProsOn the user end, it's easy to use, easy to read what the sender needs me to understand, and simple to respond and get a message back to the sender.
ConsCurrently, there is not a con I've experienced with this software.
Reviewer Source 
Source: Capterra
November 26, 2018
Avatar Image
Tony R.
Co-Founder
11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 4, 2018

“A delight to use!”

OverallVery easy to stay in touch with our customers. We also use it for sending a quick tap on the shoulder for incoming customers who haven't yet completed their order.
ProsThe user-interface is fantastic. Everything is very intuitive and laid out in a way that's easy to understand. We have a lot of SaaS subscriptions and we've become a bit cynical about how easy it will be to get a new service into our workflow. But, SendHub has been a delight to use and fits right in.
Reviewer Source 
Source: Capterra
January 4, 2018
Sean G.
CEO & Founder
Sports, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 12, 2018

“SendHub Has Been Amazing! ”

OverallHigh ROI Brand Awareness Great Marketing Strategy
Prosfast and effective platform. Text messaging campaigns have been the most effective campaigns and have the highest ROI for my organization.
ConsEasier Way To Upload List. Very Tough At Times To Upload Mass Listing, However, The Support Team Does A Great Job Of Uploading My Mass Listings
Reviewer Source 
Source: Capterra
June 12, 2018
Nicholas H.
Owner
Transportation/Trucking/Railroad, Self-employed
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 13, 2019

“This helped me get so much work done.”

ProsWhile recruiting for lyft I needed to contact 24000 customers. This helped me to do it in a matter of days.
ConsI'll say this was a little pricier than I anticipated, but I easily made my money back so it worked great for me.
Reviewer Source 
Source: Capterra
August 13, 2019
Keith D.
VP, IT
Wholesale, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 4, 2018

“Sendhub ”

OverallWe use Sendhub for all of our text to win programs and it has proven to be a solid solution.
ProsSendhub is easy to use and very well priced. We use it for text to win registrations.
ConsIt's difficult to consolidate and collect contacts for future use when a person registers for a certain group.
Reviewer Source 
Source: Capterra
December 4, 2018
On the Go .
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
March 3, 2014

“Great business phone system”

OverallAfter using SendHub for my business, I have found it very easy to use. I can connect with customers no matter where I am and not have to confuse business calls with personal calls on my cell phone. The auto attendant feature makes my business sound more professional and voicemail transcription sent to my email makes sure I never miss an important sales opportunity.
Prosfeatures, mobility, can access anywhere
Consif your setting up multiple lines, call a rep from the company to help you get set up
Source: GetApp
March 3, 2014
Tahor G.
Manager
Banking, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 23, 2019

“Best customer service”

OverallSendhub has fantastic customer service. Toshia helped me every step of the way and made it a breeze to get my text blast system up and running. I would definitely recommend Sendhub to anyone who needs this for their business.
ProsIt's easy to use, I can easily transfer my contacts and get my blasts up and running.
ConsTakes practice at first, but after the first few texts you make your own format.
Reviewer Source 
Source: Capterra
January 23, 2019
GJ .
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
March 5, 2014

“Great for sales teams!”

OverallEasy to set up and has cut my infrastructure cost by 50% or more. Plus, I can monitor communication logs, which gives me a lot visibility and the ability to optimize team member performance.
ProsEasy to set up Visibility Integration with our CRM
ConsConference calling not available Call recording not available
Source: GetApp
March 5, 2014
cristina .
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
March 4, 2014

“Simple phone system for small businesses”

OverallGreat product! It offers me a simple and affordable phone system. I'm very happy with the flexibility it offers me. I have been able to set up 5 lines for my employees and only upgraded the ones I needed to. It is the best app out there for small businesses that want to handle business from every where.
Source: GetApp
March 4, 2014
Dan T.
Director of Sales
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 8, 2013

“SendHub is great for sales teams!”

OverallI manage a sales team, so I need tools that are low cost and easy to set up. SendHub is ideal for both of these requirements. Would be nice if they integrated some type of email sending feature, so can I do everything in one place for customer outreach.
Source: Capterra
October 8, 2013
AR .
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
March 3, 2014

“Simple Business Phones”

OverallWe use it everyday at our office. It's very quick to setup and add lines, plus they have 24/7 support and a free plan.
ProsFast setup Low cost Great mobile apps
ConsNo conference calls
Source: GetApp
March 3, 2014
Makan A.
Product Manager
Computer Software, 51-200 employees
Used the software for: 6-12 months
Overall Rating
1/5
Ease of Use
2/5
Customer Service
2/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: GetApp
August 24, 2018

“Want to download your data? Pay or forget it!”

ProsThe system works OK until the moment when you actually need to take a look at the results/responses received.
ConsSendHub has a 24 hour delay in their system for downloading the data. You also can't download all responses (e.g. STOP responses are not included). The only time to get your data in real time and with all responses included is to pay an extra fee and make a special request. Stay away!
Reviewer Source 
Source: GetApp
August 24, 2018
Jj B.
Wireless, Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Source: GetApp
September 19, 2014

“Buyers Beware”

OverallI cancelled my account 12 months ago, checked my bank statements and they have continued to bill me the past 12 months! Asked for a refund, got a sorry, we cant help you response from the billing department FOUR WEEKS LATER! I had to file chargebacks with my bank. Buyers beware.
ProsNone
ConsFour weeks to get a reply when you contact the billing department.
Source: GetApp
September 19, 2014
Matt L.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 8, 2013

“SendHub is great for business”

OverallI started with all free accounts for my small business and now we use it for everything. Love how easy everything is.
Source: Capterra
October 8, 2013