# SendHub Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SendHub Software - reviews, pricing plans, popular comparisons to other Telephony products and more.

Source: https://www.capterra.com/p/132148/SendHub/reviews

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# 

 SendHub Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

SendHub

## What is SendHub?

SendHub is a business SMS and voice platform that offers convenience, flexibility, and all the features that today's modern businesses and organizations need to manage SMS marketing campaigns, customer support, dispatch and delivery, and a wide range of other use cases, all within an easy to use web dashboard and mobile app. There's no hardware to install or configure, everything you need is included in your SendHub account.

## What is SendHub used for?

[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)

Top alternative

Featured

Overall rating

Based on 35 user reviews

Reviews sentiment

Positive

89%

Neutral

0%

Negative

11%

Starting price

$7

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SendHub?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sendhub.com&name=SendHub)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SendHub

4.3 (35)

VS.

[4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Starting Price

$7

Per User, Per Month

Starting Price

$79

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (30)

Ease Of Use

4.4 (150)

Value For Money

4.2 (26)

Value For Money

4.5 (135)

Customer Service

4.6 (28)

Customer Service

4.6 (139)

## SendHub alternatives

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting price

$0.01

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

Highest Rated

[VirtualPBX](https://www.capterra.com/p/149117/Business-VoIP/)

[4.7 (36)](https://www.capterra.com/p/149117/Business-VoIP/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/149117/Business-VoIP/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

API

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Contact Database

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Contact Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Reporting/Analytics

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

2-Way Messaging

Send and receive text messages to communicate with clients or prospects in real-time

Automated Responses

Automatic reply functionality for incoming messages

SendHub 13 features

Send and receive text messages to communicate with clients or prospects in real-time

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Sends voice calls to a specific queue based on predetermined criteria

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

View and track pertinent metrics to find patterns and gain insights from data

Send individual or bulk text messages at predetermined times

Short phone numbers that used to opt-in to SMS campaigns

Messaging system designed for contests and sweepstakes

Get Advice

We can help you find the software with the features you need.

Features

4.1 (28)

4.1

Based on 28 reviews

## Pricing

Value for money

4.2 (26)

Free Trial

[View pricing plan details](https://www.capterra.com/p/132148/SendHub/pricing/)

Lite

$7.00

Per User,Per Month

It includes:

-   API Integration
-   Attachments
-   Custom Setup and Training
-   Inbound MMS
-   Toll-Free SMS
-   Unlimited Keywords

Lite+

$37.00

Per User,Per Month

It includes:

-   API Integration
-   Attachments
-   Custom Setup and Training
-   Inbound MMS
-   Toll-Free SMS
-   Unlimited Keywords

Starter

$52.00

Per User,Per Month

It includes:

-   API Integration
-   Attachments
-   Custom Setup and Training
-   Inbound MMS
-   Toll-Free SMS
-   Unlimited Keywords

Basic

$100.00

Per User,Per Month

It includes:

-   API Integration
-   Attachments
-   Custom Setup and Training
-   Dedicated Account Manager
-   Inbound MMS
-   Toll-Free SMS
-   Unlimited Keywords

Value for money

4.2 (26)

4.2

Based on 26 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (28)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (28)

4.6

Based on 28 reviews

## User reviews

Overall rating

4.3

Based on 35 reviews

Filter by rating

5(21)

4(10)

3(0)

2(0)

1(4)

Mentioned topic

Sorted by most recent

AA

Angelique A.

Independent contractor

Retail

### "Good texting service "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

2/10

December 21, 2023

Very good customer service. No problems with communications

Pros

I was able to use my own phone number. This was great

Cons

The pricing and incompatibility with Apple iPhone.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Graduate Researcher

Research

### "Choose another texting app"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 23, 2022

Horrible time, choose another texting app to save your money and sanity.

Pros

Nothing, much more difficult, expensive, and buggy than any other software I've used

Cons

Bugs in every step of the process. Won't send scheduled emails, Won't rollover text credits, will get errors when uploading contacts, will randomly block phone numbers, will randomly lock you out of your account have spent dozen of hours with tech support over the past year

Switched from

[Textedly](https://www.capterra.com/p/150912/Textedly/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Concierge Program Manager

Internet

### "No-frills, but a great service at a great value"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

June 18, 2021

Excellent value which makes the lack of fancy features and somewhat basic interface completely worth it

Pros

So glad I found this program! This is a simple, no-frills way to perform a very important and useful task around communication, client management, and texting. It might not be very pretty, but it works very well and is extremely affordable. Great value!

Cons

The interface is pretty basic and not very attractive. It can be confusing due to the lack of visual differentiation or a central hub/dashboard for management

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JH

Jason H.

leadman

Transportation/Trucking/Railroad

### "lack of common features/ not function properly"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

August 18, 2020

My company took off the Verizon network and set us up on this and from what I had the ability to do this is two steps back. I do not recommend.

Pros

Two steps back nothing that I liked.

Cons

This is not close to being like a cell phone program. Way too many bugs!! Messages show they have been read. Can not send images over 1.5 meg. Calls coming in to cell phone do not come up to answer or ring on the phone. You do not have the ability to group message. When I hit the back button on the phone it randomly calls people. When the call comes to my desk phone it only rings twice and then goes to voice mail.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Gary F.

Database Magi

Education Management

### "Easy SMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 6, 2019

We integrated SendHub with our in-house CRM system. We can now text our customers directly from our CRM and track their responses. We can also capture our sales reps use of the system and make sure that they're putting it to best use.

Pros

SendHub makes SMS integration easy and straightforward. The system has an easy to understand API interface that is well documented.

Cons

One option I saw in other SMS systems that was not available in SendHub was to flag a message thread as "completed." That would have given use the option to scrape threads to be removed from our sales reps phones. But it's a small item.

Reasons for choosing SendHub

SendHub offered the best value for the price. And their relative simple pricing structure allows for growth.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KJ

Kelly J.

Owner

Health, Wellness and Fitness

### "SendHub review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 10, 2019

very useful tool for business communication

Pros

Great way to communicate to your business team

Cons

learning all the rules of text messaging

Reasons for choosing SendHub

Recommended by a business partner

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SS

Scott S.

Sergeant

Public Safety

### "User opinion "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 20, 2019

We were looking for a way to offer overtime opportunities on a fair and equitable basis and then be allowed to preserve and track who received what and when. I was a plus the sendhub also allowed the creation for groups.

Pros

Able to disseminate important information to specific groups quickly. Also able to track messages sent. Also like how recipients cant reply to the entire group.

Cons

Unable to restrict users who share the same line from modifying set groups. I wish there was a feature that allowed roles/permissions. In messages, I wish the box didn't default to "press enter to send". We don't use voice minutes and wish that would reduce the cost.

Alternatives considered

[One Call Now](https://www.capterra.com/p/152597/One-Call-Now/)

Reasons for choosing SendHub

It was essentially the ease of use and the ability to preserve messages sent. The end users we had use and review sendhub as well as other products, all found sendhub to be the most user friendly. They reported sendhub was like composing and sending a text message from a phone.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EC

Edward C.

Manager of Data & Evaluation

Non-Profit Organization Management

### "Good way to stay in contact with students"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 16, 2019

It helps us stay connected with our students real-time.

Pros

Students are easiest to connect with via text, so this was helpful in reaching out to students new to the program.

Cons

Unclear how messages segmented, and it was hard to track even when I downloaded the direct CSV information.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LV

Lauren V.

Hr Manager

Construction

### "Attachements"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 30, 2019

Pros

It's easy to use and it gets the job done

Cons

Could be more attachment friendly using PDF's and having more user folders

Reasons for choosing SendHub

I was not involved in the process

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MH

Mike H.

President

Broadcast Media

### "Excellent Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 28, 2019

We are using SendHub for contesting with our radio stations.

Pros

The software is fairly easy to use but their customer support is excellent and very quick to respond. When I have asked questions or made mistakes, both customer support and the salesperson who helped me will respond with answers.

Cons

I really haven’t had any issues with the software itself. My only problems have been lack of knowledge of sending SMS on my end, but we are learning.

Alternatives considered

[TXT180](https://www.capterra.com/p/145844/TXT180/)

[Pony Express HQ](https://www.capterra.com/p/172430/Pony-Express-HQ/)

[M360](https://www.capterra.com/p/181100/Straightxt/)

Reasons for choosing SendHub

The price was competitive and I liked their versatility. The salesperson was also more engaging and willing to answer questions.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JC

Joseph C.

C E O

Retail

### "SO FAR THE BEST"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 26, 2019

Since moving to SendHub from our previous company, we have had stability and reliability in sending our messages. Previously we sent out text blasts, we sat at our desks with bated breath and fingers crossed, hoping that the messages would go through. With SendHub, we have no such worries. We send out messages and have peace of mind that messages are sent and delivered.

Pros

Easy to use No blacklisting of text blasts as with other companies

Cons

Instructions for use for users who do not regularly use this

Reasons for choosing SendHub

Persistence from the Sales Staff - the reps. Friendliness, guarantees that we sought in order to enlist in SendHub's services. When they were unable to make any commitments, they undertook to speak to their superiors and get back to us. They followed up and earned our account. It is a pleasure dealing with SendHub. Their after sales customer service is excellent.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NH

Nicholas H.

Owner

Transportation/Trucking/Railroad

### "This helped me get so much work done."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 14, 2019

Pros

While recruiting for lyft I needed to contact 24000 customers. This helped me to do it in a matter of days.

Cons

I'll say this was a little pricier than I anticipated, but I easily made my money back so it worked great for me.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Tahor G.

Manager

Banking

### "Best customer service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 23, 2019

Sendhub has fantastic customer service. Toshia helped me every step of the way and made it a breeze to get my text blast system up and running. I would definitely recommend Sendhub to anyone who needs this for their business.

Pros

It's easy to use, I can easily transfer my contacts and get my blasts up and running.

Cons

Takes practice at first, but after the first few texts you make your own format.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DV

Diane V.

Stewardship & Donor Development

Religious Institutions

### "Grateful for technology"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 19, 2018

Our goal for using this software was to find an acceptable method for connecting with our contacts in a way that feels personal and responsive without being invasive - and I believe we achieved that goal. I was our company ginea pig and was expected to trial this software in my department before we adopt it more widely across our organization. I will confidently recommend it to be used organization wide.

Pros

I'm not one to read instructions before plodding ahead with a new product (and I've often learned my lessons the hard way). The SendHub software was designed for people like me who just want to get the job done as quickly, easily and efficiently as possible. It was intuitive and allowed me to figure things out along the way without spending hours pouring over users manuals or digging through help articles. AND, I have to say one of the greatest strengths behind this software is the excellent customer support - both sales and technical!

Cons

For someone like me, more red flags or notifications that I'm sending a multi-segment SMS would be helpful. The software features a small gray indicator in the bottom right of each message bubble telling the user the number of segments a text message is going to be. But I'm just not one who pays attention to details that don't jump out at me.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KD

Keith D.

VP, IT

Wholesale

### "Sendhub "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 4, 2018

We use Sendhub for all of our text to win programs and it has proven to be a solid solution.

Pros

Sendhub is easy to use and very well priced. We use it for text to win registrations.

Cons

It's difficult to consolidate and collect contacts for future use when a person registers for a certain group.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Claire W.

Business Owner

Health, Wellness and Fitness

### "First time user who gets needed information "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

November 26, 2018

Only positive experience with this software! Based on my experience, I'm contemplating using it from a business stand point.

Pros

On the user end, it's easy to use, easy to read what the sender needs me to understand, and simple to respond and get a message back to the sender.

Cons

Currently, there is not a con I've experienced with this software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MA

Makan A.

Product Manager

Computer Software

### "Want to download your data? Pay or forget it!"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

August 24, 2018

Pros

The system works OK until the moment when you actually need to take a look at the results/responses received.

Cons

SendHub has a 24 hour delay in their system for downloading the data. You also can't download all responses (e.g. STOP responses are not included). The only time to get your data in real time and with all responses included is to pay an extra fee and make a special request. Stay away!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JK

Jay K.

Director of Operations

Real Estate

### "We are a small business that has been using SendHub for years and are very satisfied!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 27, 2018

Saving time and record keeping.

Pros

We use the software to communicate w/ tenants by being able to have a recorded log of all text messages sent and received. Technology has significantly changed the way our customer base communicates w/ us and being able to not only text, but have a saved log of all written communication solves multiple problems and greatly saves us time.

Cons

Being that we are a small business with a more specialized use it doesn't cater 100% to us, which is understandable. However, we have found ways to work around those hurdles and love it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Urban Village Program Director

### "We are happy ith our experience using SendHub to text message thousands of message per month."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

June 18, 2018

Pros

It's easy to use, and the customer service is helpful. The messages are sent reliably after we schedule them.

Cons

It seems a little pricey, especially compared with email marketing services, but I haven't done alot of comparison shopping.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JG

Jossie G.

Owner

### "I have had a great experience, the functions are very easy to use!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 13, 2018

Exactly what I needed, to reach my clients quickly

Pros

The user friendly aspect of it. I send up multiple groups and categories and I was easy to do . The way they let you structure the text messages is exactly what I needed.

Cons

Sometimes you cannot get support right away because of the time difference. But I now have a contact person, that is beyond amazing and now I have no issues. She calls me back ASAP and tries to work with me

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SG

Sean G.

CEO & Founder

Sports

### "SendHub Has Been Amazing! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 12, 2018

High ROI Brand Awareness Great Marketing Strategy

Pros

fast and effective platform. Text messaging campaigns have been the most effective campaigns and have the highest ROI for my organization.

Cons

Easier Way To Upload List. Very Tough At Times To Upload Mass Listing, However, The Support Team Does A Great Job Of Uploading My Mass Listings

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Remi M.

Digital Marketer & Sales Consultant

### "Best SMS service on the market "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 12, 2018

Pros

\- Their API is awesome and allows customized solutions - Their support is amazing - They provide a line that does SMS, MMS and phone calls (not the case with other solutions!)

Cons

\- they do not have a chatbot that allows automated SMS follow-ups and to confirm scheduled appointments

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GC

Gina C.

Contact Center Manager

### "Easy to use, fantastic customer service"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 7, 2018

Pros

I've used this software in multiple organizations because of the ease of use and wonderful customer service. Every time I've contacted customer service, my problem is solved quickly and everyone I've interacted with is incredibly friendly. I've also had a custom account and set up with a dedicated account manager who is reliable, accessible, and supportive. In terms of the software itself, we need something to be able to easily send lots of text messages and this definitely fits the bill. I've had to train many people on how to use SendHub and it's very user-friendly, intuitive, and easy to learn. As a manager, I also enjoy being able to sign in as other users so I can see the text conversations my team is having.

Cons

The only downside so far has been that Sendhub doesn't yet integrate with our CRM so we miss out on some of those efficiencies. That being said, for our budget, I think SEndhub is a great choice because we are currently unable to allocate a ton of money towards software that might integrate with a CRM but be more expensive. Sendhub feels like an excellent value and we have been able to work around the lack of integration so far.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GG

Glenda G.

Secretary

Education Management

### "We use this program to communicate with our parents about upcoming evens and reminders."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 6, 2018

Pros

I love that I can text the whole school or just certain grade levels by setting up groups. Its quick and easy for everyone to use.

Cons

That I do not have the ability to receive text messages back from people that I send messages to. I would love for them to be able to reply back to me sometimes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TR

Tony R.

Co-Founder

### "A delight to use!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 4, 2018

Very easy to stay in touch with our customers. We also use it for sending a quick tap on the shoulder for incoming customers who haven't yet completed their order.

Pros

The user-interface is fantastic. Everything is very intuitive and laid out in a way that's easy to understand. We have a lot of SaaS subscriptions and we've become a bit cynical about how easy it will be to get a new service into our workflow. But, SendHub has been a delight to use and fits right in.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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