--- title: "SendHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SendHub the right Telephony solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132148/SendHub/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- SendHub 4.3 (35) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of SendHub Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Belal J Graduate ResearcherResearch, 11 - 50 employeesUsed the software for: 1-2 years. “Won't send scheduled emails, Won't rollover text credits, will get errors when uploading contacts, will randomly block phone numbers, will randomly lock you out of your account have spent dozen of hours with tech support over the past year“ October 23, 2022 Delia P Concierge Program ManagerInternet, 51 - 200 employeesUsed the software for: Less than 6 months. “The interface is pretty basic and not very attractive.“ June 18, 2021 ## Showing most helpful reviews Showing 1-25 of 35 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Database Magi Used the software for: Less than 1 year ### "Easy SMS" November 7, 2019 5.0 We integrated SendHub with our in-house CRM system. We can now text our customers directly from our CRM and track their responses. We can also capture our sales reps use of the system and make sure that they're putting it to best use. Pros SendHub makes SMS integration easy and straightforward. The system has an easy to understand API interface that is well documented. Cons One option I saw in other SMS systems that was not available in SendHub was to flag a message thread as "completed." That would have given use the option to scrape threads to be removed from our sales reps phones. But it's a small item. Reasons for choosing SendHub SendHub offered the best value for the price. And their relative simple pricing structure allows for growth. Review Source Sergeant Used the software for: Less than 1 year ### "User opinion " September 23, 2019 5.0 We were looking for a way to offer overtime opportunities on a fair and equitable basis and then be allowed to preserve and track who received what and when. I was a plus the sendhub also allowed the creation for groups. Pros Able to disseminate important information to specific groups quickly. Also able to track messages sent. Also like how recipients cant reply to the entire group. Cons Unable to restrict users who share the same line from modifying set groups. I wish there was a feature that allowed roles/permissions. In messages, I wish the box didn't default to "press enter to send". We don't use voice minutes and wish that would reduce the cost. Alternatives considered [One Call Now](https://www.capterra.com/p/152597/One-Call-Now/) Reasons for choosing SendHub It was essentially the ease of use and the ability to preserve messages sent. The end users we had use and review sendhub as well as other products, all found sendhub to be the most user friendly. They reported sendhub was like composing and sending a text message from a phone. Review Source Graduate Researcher Used the software for: 1-3 years ### "Choose another texting app" November 1, 2022 1.0 Horrible time, choose another texting app to save your money and sanity. Pros Nothing, much more difficult, expensive, and buggy than any other software I've used Cons Bugs in every step of the process. Won't send scheduled emails, Won't rollover text credits, will get errors when uploading contacts, will randomly block phone numbers, will randomly lock you out of your account have spent dozen of hours with tech support over the past year Switched from [Textedly](https://www.capterra.com/p/150912/Textedly/) Review Source Angelique A. Independent contractor Used the software for: Less than 1 year ### "Good texting service " December 22, 2023 4.0 Very good customer service. No problems with communications Pros I was able to use my own phone number. This was great Cons The pricing and incompatibility with Apple iPhone. Switched from Send hub had alot more features. Than open sms Review Source President President Used the software for: Less than 1 year ### "Excellent Support" September 3, 2019 5.0 We are using SendHub for contesting with our radio stations. Pros The software is fairly easy to use but their customer support is excellent and very quick to respond. When I have asked questions or made mistakes, both customer support and the salesperson who helped me will respond with answers. Cons I really haven’t had any issues with the software itself. My only problems have been lack of knowledge of sending SMS on my end, but we are learning. Switched from Price was significantly lower and the personalized toll free number made selecting code words easier. Before, we had issues with them already being used by someone else. Alternatives considered [TXT180](https://www.capterra.com/p/145844/TXT180/)[Pony Express HQ](https://www.capterra.com/p/172430/Pony-Express-HQ/)[M360](https://www.capterra.com/p/181100/Straightxt/) Reasons for choosing SendHub The price was competitive and I liked their versatility. The salesperson was also more engaging and willing to answer questions. Review Source Contact Center Manager Used the software for: 3-5 years ### "Easy to use, fantastic customer service" June 8, 2018 4.0 Pros I've used this software in multiple organizations because of the ease of use and wonderful customer service. Every time I've contacted customer service, my problem is solved quickly and everyone I've interacted with is incredibly friendly. I've also had a custom account and set up with a dedicated account manager who is reliable, accessible, and supportive. In terms of the software itself, we need something to be able to easily send lots of text messages and this definitely fits the bill. I've had to train many people on how to use SendHub and it's very user-friendly, intuitive, and easy to learn. As a manager, I also enjoy being able to sign in as other users so I can see the text conversations my team is having. Cons The only downside so far has been that Sendhub doesn't yet integrate with our CRM so we miss out on some of those efficiencies. That being said, for our budget, I think SEndhub is a great choice because we are currently unable to allocate a ton of money towards software that might integrate with a CRM but be more expensive. Sendhub feels like an excellent value and we have been able to work around the lack of integration so far. Review Source C E O Used the software for: Less than 1 year ### "SO FAR THE BEST" August 28, 2019 5.0 Since moving to SendHub from our previous company, we have had stability and reliability in sending our messages. Previously we sent out text blasts, we sat at our desks with bated breath and fingers crossed, hoping that the messages would go through. With SendHub, we have no such worries. We send out messages and have peace of mind that messages are sent and delivered. Pros Easy to use No blacklisting of text blasts as with other companies Cons Instructions for use for users who do not regularly use this Switched from Messages were blocked and numbers blacklisted. They did not have a short number service and we had to change numbers frequently and this presented great inconvenience to us. Further, when we called their customer service department, we were treated shabbily by their outsourced staff. It seems like everyone worked from home and had an answering service pretending to be their office. Dogs in the background, children screaming when we spoke with customer service "experts." They did not seem to care about the urgency of sending out messages. Reasons for choosing SendHub Persistence from the Sales Staff - the reps. Friendliness, guarantees that we sought in order to enlist in SendHub's services. When they were unable to make any commitments, they undertook to speak to their superiors and get back to us. They followed up and earned our account. It is a pleasure dealing with SendHub. Their after sales customer service is excellent. Review Source Digital Marketer & Sales Consultant Used the software for: Less than 1 year ### "Best SMS service on the market " June 13, 2018 5.0 Pros \- Their API is awesome and allows customized solutions - Their support is amazing - They provide a line that does SMS, MMS and phone calls (not the case with other solutions!) Cons \- they do not have a chatbot that allows automated SMS follow-ups and to confirm scheduled appointments Review Source Claire W. Business Owner Used the software for: 1-3 years ### "First time user who gets needed information " November 28, 2018 5.0 Only positive experience with this software! Based on my experience, I'm contemplating using it from a business stand point. Pros On the user end, it's easy to use, easy to read what the sender needs me to understand, and simple to respond and get a message back to the sender. Cons Currently, there is not a con I've experienced with this software. Review Source Urban Village Program Director Used the software for: 3-5 years ### "We are happy ith our experience using SendHub to text message thousands of message per month." June 20, 2018 4.0 Pros It's easy to use, and the customer service is helpful. The messages are sent reliably after we schedule them. Cons It seems a little pricey, especially compared with email marketing services, but I haven't done alot of comparison shopping. Review Source Reviewer ### "Great for sales teams!" March 6, 2014 5.0 Easy to set up and has cut my infrastructure cost by 50% or more. Plus, I can monitor communication logs, which gives me a lot visibility and the ability to optimize team member performance. Pros Easy to set up Visibility Integration with our CRM Cons Conference calling not available Call recording not available Review Source Reviewer ### "Simple Business Phones" March 4, 2014 5.0 We use it everyday at our office. It's very quick to setup and add lines, plus they have 24/7 support and a free plan. Pros Fast setup Low cost Great mobile apps Cons No conference calls Review Source Director of Operations Used the software for: 3-5 years ### "We are a small business that has been using SendHub for years and are very satisfied!" June 29, 2018 5.0 Saving time and record keeping. Pros We use the software to communicate w/ tenants by being able to have a recorded log of all text messages sent and received. Technology has significantly changed the way our customer base communicates w/ us and being able to not only text, but have a saved log of all written communication solves multiple problems and greatly saves us time. Cons Being that we are a small business with a more specialized use it doesn't cater 100% to us, which is understandable. However, we have found ways to work around those hurdles and love it. Review Source Hr Manager Used the software for: 3-5 years ### "Attachements" September 3, 2019 4.0 Pros It's easy to use and it gets the job done Cons Could be more attachment friendly using PDF's and having more user folders Reasons for choosing SendHub I was not involved in the process Review Source Manager of Data & Evaluation Used the software for: 1-3 years ### "Good way to stay in contact with students" September 17, 2019 4.0 It helps us stay connected with our students real-time. Pros Students are easiest to connect with via text, so this was helpful in reaching out to students new to the program. Cons Unclear how messages segmented, and it was hard to track even when I downloaded the direct CSV information. Review Source Secretary Used the software for: 3-5 years ### "We use this program to communicate with our parents about upcoming evens and reminders." February 7, 2018 4.0 Pros I love that I can text the whole school or just certain grade levels by setting up groups. Its quick and easy for everyone to use. Cons That I do not have the ability to receive text messages back from people that I send messages to. I would love for them to be able to reply back to me sometimes. Review Source VP, Products & Engineering Used the software for: 3-5 years ### "Simple interface and effective service" December 11, 2017 4.0 Pros Wraps Twilio for us so that we don't have to write that code ourselves; great if you don't have engineers on staff! Cons TCO feels a bit high for what you get, especially when changes need to be made and you don't have engineers on staff and have to rely on pro services instead. Review Source Owner Used the software for: 1-3 years ### "I have had a great experience, the functions are very easy to use!" June 14, 2018 5.0 Exactly what I needed, to reach my clients quickly Pros The user friendly aspect of it. I send up multiple groups and categories and I was easy to do . The way they let you structure the text messages is exactly what I needed. Cons Sometimes you cannot get support right away because of the time difference. But I now have a contact person, that is beyond amazing and now I have no issues. She calls me back ASAP and tries to work with me Review Source Stewardship & Donor Development Stewardship & Donor Development Used the software for: Less than 1 year ### "Grateful for technology" December 20, 2018 4.0 Our goal for using this software was to find an acceptable method for connecting with our contacts in a way that feels personal and responsive without being invasive - and I believe we achieved that goal. I was our company ginea pig and was expected to trial this software in my department before we adopt it more widely across our organization. I will confidently recommend it to be used organization wide. Pros I'm not one to read instructions before plodding ahead with a new product (and I've often learned my lessons the hard way). The SendHub software was designed for people like me who just want to get the job done as quickly, easily and efficiently as possible. It was intuitive and allowed me to figure things out along the way without spending hours pouring over users manuals or digging through help articles. AND, I have to say one of the greatest strengths behind this software is the excellent customer support - both sales and technical! Cons For someone like me, more red flags or notifications that I'm sending a multi-segment SMS would be helpful. The software features a small gray indicator in the bottom right of each message bubble telling the user the number of segments a text message is going to be. But I'm just not one who pays attention to details that don't jump out at me. Review Source leadman Used the software for: Less than 1 year ### "lack of common features/ not function properly" August 27, 2020 1.0 My company took off the Verizon network and set us up on this and from what I had the ability to do this is two steps back. I do not recommend. Pros Two steps back nothing that I liked. Cons This is not close to being like a cell phone program. Way too many bugs!! Messages show they have been read. Can not send images over 1.5 meg. Calls coming in to cell phone do not come up to answer or ring on the phone. You do not have the ability to group message. When I hit the back button on the phone it randomly calls people. When the call comes to my desk phone it only rings twice and then goes to voice mail. Switched from company's poor choice Review Source Customer Service Representative Used the software for: Less than 1 year ### "Very easy sytem to use and a lot of customer prefer text over emails and calls" December 4, 2017 5.0 Pros Now that we have been set up with this new system, we have very positive feedback from our customers. I like how easy it is to use and I also enjoy that I receive Pop ups when a new text has come in. Cons It would be nice to see if the message has been read or that it went to land line and not a cell number. Such a variety of numbers its hard to tell between a cell and home line. Review Source Concierge Program Manager Used the software for: Less than 1 year ### "No-frills, but a great service at a great value" June 21, 2021 4.0 Excellent value which makes the lack of fancy features and somewhat basic interface completely worth it Pros So glad I found this program! This is a simple, no-frills way to perform a very important and useful task around communication, client management, and texting. It might not be very pretty, but it works very well and is extremely affordable. Great value! Cons The interface is pretty basic and not very attractive. It can be confusing due to the lack of visual differentiation or a central hub/dashboard for management Review Source Reviewer ### "Buyers Beware" September 19, 2014 1.0 I cancelled my account 12 months ago, checked my bank statements and they have continued to bill me the past 12 months! Asked for a refund, got a sorry, we cant help you response from the billing department FOUR WEEKS LATER! I had to file chargebacks with my bank. Buyers beware. Pros None Cons Four weeks to get a reply when you contact the billing department. Review Source Owner Used the software for: 3-5 years ### "SendHub review" October 11, 2019 5.0 very useful tool for business communication Pros Great way to communicate to your business team Cons learning all the rules of text messaging Reasons for choosing SendHub Recommended by a business partner Review Source Safety Director Used the software for: 3-5 years ### "Our company has used Sendhub for a few years now and it's been great for how we use it. " December 5, 2017 4.0 Pros Ease of use in creating groups and sending out a lot of messages quickly. Also having the unlimited option so that we know we'll never run out if we go over. Cons Reliability at times has been poor. Text get delayed or not sent out at all. It would be nice to have some indication on the user end to know when the messages have been delivered for sure. We have no way of knowing and always assume they've gone out and then learn later that they didn't go out or were extremely delayed. Having to switch to shortcode for mass texts is a little inconvenient but I understand why it has to be this way and is mostly out of Sendhub's control since it's on the carriers. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.