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Pike13 empowers class-based businesses including strength and conditioning gyms, yoga and pilates studios, music and dance schools, and more.

Product Details

Easy to use and teach, Pike13 streamlines administrative tasks so that you can spend more time focusing on your pups. The mobile-friendly Pike13 platform allows class-based businesses like dog training manage everything from clients and schedules to billing and payroll. Smart reporting offers actionable insights about business health, and a client app makes it easy for your clients to interact with your business.

Contact Details

Pike13

https://www.pike13.com/

Founded in 2012

Located in United States

Starting Price

  • $129.00/month
  • $129/month Business plan, $179/month Pro plan, custom Enterprise pricing.

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Pike13 Features

Appointment Management
Calendar Management
Customer Management
Pet Birthday Tracking
Pet Grooming
Photo Management
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Performance Metrics
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Billing & Invoicing
Calendar Management
Communications Management
Daily Reports
Employee Management
Immunization & Allergy Tracking
Meal Tracking
Membership Database
Parent Portal
Payment Processing
Registration Management
Self Check-in/Check-out
Wait List Management
Calendar Management
Confirmation/Reminders
Discount/Coupon Management
Group Registration
Online Registration
Onsite Registration
Payment Processing
Surveys & Feedback
Wait List Management
Attendance Tracking
Billing & Invoicing
Event Management
Inventory Management
Marketing Management
Member Portal
Membership Management
Mobile Access
Online Bookings
Payment Processing
Point of Sale (POS)
Team Management
Visitor Management
Website Management
Attendance Management
Billing & Invoicing
Class Management
Competition Management
Instructor Management
Inventory Management
Online Payments
Online Registration
Point of Sale (POS)
Recital Management
Scheduling
Student Management
Attendance Tracking
Billing & Invoicing
Check-in Manager
Class Management
Contract Management
Employee Management
Event Management
Inventory Management
Marketing Management
Membership Management
Point of Sale (POS)
Reservations Management
Attendance Tracking
Class Scheduling
Event Management
Membership Management
Online Payments
Online Registration
Parent Portal
Score Tracking
Skills Tracking
Team Management
Wait List Management
Application Management
Committee Management
Dues Management
Email Marketing
Event Management
Member Directory
Member Portal
Member types
Membership Database
Membership Renewals
Payment Processing
Website Management
Attendance Management
Class Management
Online Registration
Practice Log
Repertoire Management
Scheduling
Student Management
Attendance Tracking
Certification Tracking
Exercise Library
Fitness Assessments
Fitness Plan
Nutrition Program
Payment Processing
eCommerce
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling
Room Booking Management
Cancellation Management
Discount / Coupon Management
Dunning Management
Enrollment Management
Product Catalog
Recurring Billing
Revenue Recognition
Revenue Recovery Tools
Self Service Portal
Subscription Plan Management
Tax Management
Trial Management
Usage Tracking/Analytics
Attendance Tracking
Class Scheduling
Event Management
Member Management
Online Payments
Online Registration
Parent Portal
Skills Tracking
Staff Management
Team Management
Facility Scheduling
Inventory Management
Online Payments
Staff Management

Pike13 Reviews

Overall
4/5
Ease of Use
4/5
Customer Service
4/5

Showing Most Helpful

Showing 50 of 122 reviews

Showing Most Helpful

Showing 50 of 122 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Rebekah L.
business owner
Entertainment, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 16, 2019

“Outstanding Software!”

OverallAbsolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.
ProsI love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.
ConsThe reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Vendor Response

By Pike13 on August 20, 2019
Hi Rebekah, Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback! Thank you, Cindy Schneider Director of Customer Success
Reviewer Source 
Source: Capterra
August 16, 2019
Casey B.
swim coach
Sports, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 8, 2019

“Invaluable tool for our swim school”

OverallI am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With this software, we are able to provide a polished website and portal where families can register for and schedule their own lessons. It also manages auto-draft payments and sends email reminders to families. As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.
ProsThis software is easy to use on my phone, which is very helpful. I use it daily to keep track of attendance and also leave detailed notes on how the lesson went, which is beneficial for me to review before the next lesson, or to share with another coach who may sub. The scheduling aspect is professional and most families are able to navigate it on their own.
ConsThe scheduling process is sometimes a little confusing to families, and they have to call or email our scheduler to work them out. When I am doing attendance and notes on my class roster, I can't just click "back" to return to my list. I have to go through the process of picking the calendar day and reloading.

Vendor Response

By Pike13 on August 12, 2019
Hi Casey, Thank you very much for taking the time to provide a review of our product. We appreciate the positive remarks and the constructive feedback. Safety Before Skill Swim School has been a wonderful partner over the last three years and we look forward to continuing to support your school. Thank you, Cindy Schneider Director of Customer Success
Reviewer Source 
Source: Capterra
August 8, 2019
David L.
President
Education Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 5, 2018

“Good system, Excellent/Best Customer Support”

OverallThe best aspect Pike13 has brought to my business is organization of scheduling and billing, including how the business is doing. I would, however, like to see more qualifiers in the "Insight" dashboard, of monthly financials, customer growth, with a more drag and drop method of viewing what I want to see...in other words more of the quick snapshots that all businesses want to look at quickly, without making everything only buildable reporting, that I have to spend a lot ot time learning and creating, etc....more like QuickBooks, or typical Dashboard applications that display what's going on with the business.
ProsNo doubt, dependability of the system, being available but the support is really excellent. They know the system they support and response to issues as well as resolution is one of the best I've ever experienced.
ConsThe system is applicable to private instruction businesses, such as music lessons, but the mindset of being able to adapt the system to bring the best user experience to people of the business world of the Arts, such as music education, can be a struggle and I have asked for some changes in future upgrades but have yet to see them. For example - being able to edit naming like clients to students, or allowing automatic attendance taken, enabling the instructor to only need to manually change for cancellations, etc. There needs to be a part of the applications design that can address the broader needs of their targeted customers, such as a music school and not a one size fits all, like an exercise business.

Vendor Response

By Pike13 on September 6, 2018
Hi David, Thank you very much for your review and your feedback. We value you, Anita, and your business. Please continue working with our team to provide feedback and suggestions on improvements. It is important for us to understand how businesses work and use cases as we create new features and enhancements to our product. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
September 5, 2018
Mike M.
Treasurer/CIO
Education Management, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: Capterra
August 23, 2016

“Best All Around Management Software for our Music School”

OverallWe looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make. So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold. All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed.
ProsVery easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms. Lots of flexibility around pricing models - per class as well as per instructor pricing, e.g. Prices, Discounts and Coupons are all clearly delineated in their roles and each is modifiable at time of sale. The Merchant Account Rates were the best we found also. Viewing schedules for a few dozen teachers can be overwhelming; Front Desk has great flexibility in filtering the schedule (by person, activity, location, etc) as well as flexibility in presentation (list, day, week and month formats). Innovative use of colors also helps make attendance status clear at a glance. I am also very pleased with how flexible the Customer view of the website is. The presentation of our "Course Catalog" can be very customizable, including defining what navigation tabs are available in the interface, etc.... not just what colors and icons are used! (We have yet to integrate the Front Desk website with our main site, but will do so next quarter.)
ConsThe Payroll functionality appears good with one glaring exception, which is that it does not support hourly pay; instead, you use either commission rates or pay per task (as opposed to per hour). In other words, an instructor earning $20/hour must be separately configured to earn $15 for a 45 minute class and $10 for a 30 minute class. This makes payroll setup (and maintenance with changing rates) quite a bit more labor intensive. So, the system is flexible, but not very efficient. In our case, we've opted to use the reporting functionality to generate all payroll statistics we need, and roll them up in a spreadsheet, rather than take on the multiple Pay Rates per Instructor overhead. We can always adopt their Payroll tools later if we wish. The Reporting function has apparently recently been revamped; the Interface has "Classic" and "New" Reports sections. So, my hope is that the New Reports functionality will be enhanced soon. The data content, and its filtering are very robust - however, right now there are still significant shortcomings; Column order/width cannot be adjusted, for instance. Reports can be grouped only at one level (by Instructor, or by ClassType, but not both). These problems can all be worked around by using the Export to CSV or Excel to handle those requirements offline. Hard copy printouts are also not very impressive for the schedules and reports, although they're functional.
Recommendations to other buyersDefinitely enter enough real data to get the feel for how things really work and interact (with this or any software). Hint: Take their terminology and labels with a "grain of salt". For example, in attendance, they use "No Show", whether or not the absence was within guidelines. So, I think "Absent" would have been more appropriate. Another example, the term "Bulk Enrolled" means what I would call a "Recurring Enrollment".... I initially assumed it mean enrolling many students at once, rather than one student on an ongoing basis. So, just don't let the terminology lead you astray as to what the software is actually doing.

Vendor Response

By Pike13 on August 26, 2016
Hi Mike, Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback. We plan to discontinue Classic reporting soon and are working on some updates to our New Reporting that will allow to you gain deeper insights into the performance of your business. We'll share more info with you as soon as it's available to share. In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com. Best, Kris and the Front Desk team
Source: Capterra
August 23, 2016
Krista N.
Program Director
Sports, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
August 22, 2016

“We like it!”

OverallGlad we made the switch to this program. Although it doesn't provide everything we need yet, and although there are some things that I'm still doing manually due to some functions not working like our company needs, it does seem that FrontDesk is making frequent updates and changes to their product to meet the needs of customers. So, I'm hopeful that the features id like to see improvements on will be happening soon. Customer service has been helpful in hearing my frustrations and has been good with helping me find temporary work-arounds. Overall pleased with the product!
ProsEasy to use and love the accessibility though the phone app. This has been a good program for our small company budget too.
ConsWe find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service folks have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk.
Recommendations to other buyersNot all employees have iPhones/devices so they are unable to have the app on their phones. It would be great if this program worked on everyone's phones!!!

Vendor Response

By Pike13 on August 26, 2016
Hi Krista, Thank you so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback. We plan to release some updates to our New Reporting that will make it easier for you to gain insights into the performance of your business. We'll share more info with you as soon as it's available to share. Also, Front Desk has a mobile version that can be accessed within your browser on Android and other mobile devices. We are currently evaluating all aspects of our mobile experience and will keep you updated. In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com. Best, Kris and the Front Desk team
Source: Capterra
August 22, 2016
David L.
President
Education Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
August 22, 2016

“Love it...really....But...”

OverallShort story - I was glad to find a software that gave me a lot I needed, but as my music school offers primarily one on me, private lessons, the class/gym structure made it pretty difficult to configure for my purposes. Good news, is FD Support was a great help! Also, the business model I must use of not having employees, but self employed contracted teachers, adds more difficulties of complexity and lack of ways to incentivize them to carry out necessary functions. Although not a problem of FD, but never-the-less, an issue I must deal with.
ProsOverall, in spite of comments above, I do love what Front Desk offers in the way of reporting and communications with my customers...and the Support team is really amazingly helpful and always willing to do whatever it takes. THIS is a true pass of an excellent company , to not just offer a great product or service but BE THERE for the users.
ConsAgain, my biggest issue is functionally in my business model, as the structure of FD is based more on class offering and not geared toward private, one on one, services. I would also like to see more functions in breakdown of what staff members can and can not do.
Recommendations to other buyersI would love to be able to request more functions and options that would adapt to my business model without having to wait for major version upgrades that may or may not include changes I would like for my business, such as being able to give staff members ability to do their own reporting without being able to see whole business data or other staff members data. Also a major improvement for me would be in resource/rooms so that the system would NOT LET staff ignore a room conflict message and book the room anyway. System should simply NOT permit it once the room is reserved. Also, an easier way to see which rooms are available during the booking process, so you don't have to keep choosing a room and wait to see if it's reserved weekly, etc. Such as a slider that you can drag to a a time that shows the rooms that are available (currently available in Google calendar)

Vendor Response

By Pike13 on August 26, 2016
Hi David, Thank you so much for your review! I'm happy you're enjoying Front Desk so far and appreciate your feedback about our Customer Care team. Front Desk is designed to support businesses that offer both group classes and appointments. It's been a while since we last chatted and I would like to schedule a call with you to learn more about your experience using our appointment functionality. To schedule a time that works well for you, please email me at support@frontdeskhq.com and reference my reply to your review. I look forward to speaking with you! Best, Kris and the Front Desk team
Source: Capterra
August 22, 2016
Verified Reviewer
Music, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 17, 2019

“Pike13 is Ever-Evolving”

ProsIt allows our schools to run their business and track key information. We have worked with them to continue to evolve and fine tune this software to our unique business case and a lot of features have been added in the 4 years I have been administering it. Their reporting and API have also progressed over the years which as been a key component to allowing us to customize and expand functionality for our system. Since this is one of our core platforms we have to be able to support our system/franchisees if issues come up, and their support team has always been super timely and helpful.
ConsAs with any software, there are some growing pains and functionality that do not completely meet our unique needs. Their team has been committed to working with us to change this and as a result a lot of features have been added. In a perfect world we would like to be able to have more control over the reporting integrations, as well as global administration. We currently operate this software in 235 locations, 9 countries, and in 3 languages so there is a lot of visibility/functionality that we need. 2019 is a big year for us as we continue to grow as a business, so we look forward to working with Pike13 to help meet our needs.

Vendor Response

By Pike13 on April 18, 2019
Hello, Thank you so much for taking the time to provide a review of our product. We value hearing from all of our customers and are happy that we are able to partner with your team and the schools. Thank you, Cindy Schneider Director of Customer Success
Reviewer Source 
Source: Capterra
April 17, 2019
Jim M.
Finance Director
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 21, 2018

“Our experience with Pike 13.”

OverallPike 13 satisfies 85% of our business needs. Their alliance with TransNational provides speedy and affordable payment processing. Their customer service has been exceptional even when their answer is no! Their platform works well with multiple locations. Their financial reporting is excellent and the payroll module is accommodating to a wide variety of compensation plans.
ProsPike 13 is robust enough to provide the services and information that we need to operate our business without being overly complex. Ease of use and adaption for multiple locations is a bug plus.
ConsThere are 3 things on our "Don't like" list. These items have been on our "Don't like" list since 2013. It's pretty likely that they will remain there since they are not a priority to Pike 13. We continue to struggle with member reporting. Dashboard information is not customizable. We get information that Pike thinks is important, not what we think is important. The merchandise sales portion of the software is not user friendly. POS transactions are multi step time consuming processes, and doubly so if a customer wants to purchase more than 1 item.

Vendor Response

By Pike13 on September 28, 2018
Hi Jim, Thank you very much for taking the time to provide this review and your feedback. We appreciate your candor. As we make changes to the product and reporting, we will work with your account manager to ensure we are taking your needs and use cases into consideration. Please continue providing feedback and specific details on what you would like to see so we have something to reference if we make changes to reporting and merchandise. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
September 21, 2018
Jamie G.
Owner and CEO
Sports, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
August 22, 2016

“FrontDeskHQ is the best client software on the market!”

OverallI have been with FDHQ from the very beginning. Not only did they start off with a very solid product, they have improved incrementally over the years. They know their "Why" and do not stray from what they are really good at.
ProsEase of use. I can train new staff members very quickly in how to use FDHQ. The mobile functionality is great, too.
ConsI wish their were billets for class services. That way I could assign different pay rates for each class to the same person for doing different jobs. It would be a lot cleaner of a look if the FDHQ website could be separated by services and embedded into the gym website. Also, this would create a more seamless experience for the user. Courses need to have wait lists.
Recommendations to other buyersCreate a better way to read reports. I want to know who has a membership based on who is active. If someone who is active and does not have a membership, I want that report. FDHQ does a great job. Keep tying in what the client needs with what teh gym owner needs and they will continue to be successful.

Vendor Response

By Pike13 on August 25, 2016
Hi Jamie, Thanks for your review! I'm glad that you are so happy with Front Desk, and we appreciate that you've stayed with us for so long! Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at. I am happy to tell you that we very recently rolled out waitlists for classes. Hopefully that will make your life a bit easier! You can see how to enable the feature here: https://frontdeskhq.zendesk.com/hc/en-us/articles/205838123-Enabling-a-Waitlist-on-a-Class Don't hesitate to contact our support team at support@frontdeskhq.com if you have any questions. Sincerely, Katie and the Front Desk Team
Source: Capterra
August 22, 2016
Mallory Q.
owner
Health, Wellness and Fitness, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 7, 2018

“Green Locus”

OverallIt has been great for my business but I do feel for the high price it should have a lot more features and be easier to use for the problems I listed above.
ProsI enjoy the options for courses and series and most things I can figure out on my own without calling customer service so it is easy to use. I like the reports feature and making schedules is pretty easy as well.
ConsI dislike that there is not a retail option to track retail, make labels, track inventory. So much extra work. I wish there was an app or easy way for clients to access their schedules. I have trouble understanding the revenue screen sometimes. I also dislike that I cannot use a dependent's parents credit card that is saved. For example, if enrolling a child who has a credit card saved under the parent, it doesn't show under the child so I have to enroll the parent in the class to charge that card. I will probably look into MindBody for next year because of the inventory issue and I have heard it is similar in price to Pike? I also would like to use the app "Loyal Snap." Many studio owners have said it is AMAZING for retaining clients and inviting clients back and I saw that app is only compatible with MB. If Pike was much cheaper I would like it more since it doesn't have the same features as MB, I don't think it should be the same price. Also would love training videos/tutorials to train staff and for myself when I started. A manual only option is not helpful for most people.

Vendor Response

By Pike13 on September 10, 2018
Hi Mallory, Thank you for the feedback and suggestions. Your account manager will reach out to you to gather specifics and use cases. Thank you, Cindy
Reviewer Source 
Source: Capterra
September 7, 2018
Avatar Image
Marissa D.
Independent Business Owner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
June 4, 2018

“We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.”

ProsEase of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time. From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version. And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.
ConsThe reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times. But I cant even call it a complaint. I had to really think of something to answer this question.

Vendor Response

By Pike13 on June 6, 2018
Hi Marissa, Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
June 4, 2018
Julie S.
Franchise Training and Support
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
March 16, 2018

“Pike13 works very well for our 85+ swim school franchise. User-friendly and quick learning curve!”

ProsThe software is very user friendly and has a quick learning curve for new users. Scheduling classes, managing multiple locations, processing automatic recurring billing for tuition, and booking recurring appointments are at the top of the list. Having the ability to see class openings across the week allows staff to quickly sell enrollments to new and existing customers. Scheduling new classes is a simple process with just a few clicks. Customizing memberships is also a simple process and billing is automatic. Pike13's Customer Service is outstanding and they really listen to feedback from their clients.
ConsThe lag time in reporting is frustrating. I would like to see all reporting in real-time. I would also like the ability from the Franchisor side to control the standard service offerings across all locations.

Vendor Response

By Pike13 on March 21, 2018
Hi Julie, Thank you so much for the review. We are thrilled that so many things work well for the franchisees and corporate. And we appreciate the feedback on how the product can be improved. We will continue to make updates to the software and are happy to have you and your team with us while we do this! Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
March 16, 2018
Avatar Image
Kevin E.
Managing Partner
Health, Wellness and Fitness, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 27, 2018

“What I LIKE about PIKE!”

OverallPike 13 (in particular the support team) have been first-class and first-rate since day 1. The ease of use and the highly-customized features and benefits make me feel like the entire platform was designed personally for me. Customer service makes me feel as if it was designed only for me. Excellent product. Pike 13 helps me stay engaged in the business of making money (not sitting and staring at a computer trying to get the software aligned with my goals- like so many other products). Pike 13 allows me maximum effectiveness with my clients and business goals.
ProsHigh-level functionality and effectiveness made simple. Ease of use makes staff training expedites their ability to utilize benefits right away. Ability to customize plans and passes. Reporting capabilities.
ConsInability to freeze coaches' schedule once classes have been assigned. Limited to only 1 email account (especially if they workout at multiple facilities). Inability to create a multi-facility pass or plan.

Vendor Response

By Pike13 on October 1, 2018
Hi Kevin, Thank you so much for your review and feedback. We are thrilled that you continue to bring your facilities on board with us. I will have your account manager reach out regarding the feedback for more details. Thanks again! Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
September 27, 2018
Jeramiah J.
Personal Trainer
Health, Wellness and Fitness, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
December 7, 2018

“Pretty good, a bit overpriced.”

ProsPike 13 is super intuitive and easy to use. If it has the function, you'll be able to find it and utilize it rather easily. Customer service was always quick to respond to my needs, although it was limited to emails only -- no call center.
ConsFor the overall functionality compared to other brands, I think Pike13 is overpriced. Also, the ability to put training plans on hold was supposedly a feature this software had, but it didn't work correctly; it gave my clients significantly more sessions than they had paid for. Pike13 admitted to me that it didn't work correctly and said they didn't have the resources to make the fix anytime soon. As an independent trainer I needed the ability to put training plans on hold for when I or my client's went on vacation, got sick, etc., so I found another software provider at a much lower cost.

Vendor Response

By Pike13 on December 10, 2018
Hi Jeramiah, Thank you for your feedback. We are sad to see you go, but understand you need to do what is best for your business. We appreciate you taking the time to review our product. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
December 7, 2018
Drew R.
Owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
January 5, 2017

“Solid Platform”

OverallFront Desk HQ has an amazing team of support specialists that are incredibly responsive and patient with their customers. I just recently made a big transition with my strength and nutrition business and wouldn't have been able to make the switch if not for the expert team of professionals who assisted me throughout the process.
ProsIt's honestly not as much about the software as it is about the people. I find the software requiring some workarounds
ConsIt'd be cool if clients with account credits can have plans attached to them that are auto debited monthly instead of manually having to go in and do it. It'd also be nice to be able to create a plan that allowed for unlimited of one service and a set amount of another service so I don't have to sell one person multiple plans and have them accept multiple terms and conditions as a result.
Recommendations to other buyersLike anything - there's a little bit of a learning curve. Once understood it's pretty straight forward which is nice.

Vendor Response

By Pike13 on January 12, 2017
Hi Drew, Thank you for the feedback. We're glad you're enjoying Front Desk so far. Please don't hesitate to get in touch if there is anything we can do to help. Best, Kris and the Front Desk team
Source: Capterra
January 5, 2017
Ilias B.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Source: Capterra
April 11, 2016

“Review from a Salsa school owner”

OverallI tested many management systems and my final choice was Front Desk. The main reason is that the front end and back end are well thought out and well layout. It doesn't take university level training to run this platform. It was made to be simple first. When testing some other platforms i would get lost in the setup process and I'm very knowledgeable of all tech stuff... The sales staff and support staff is uber friendly and you always get the impression you're calling a friend.... Here in Quebec we have bilingual costumers. The system doesn't allow on the costumer side to pick their language. Once you pick your language all the system will reflect that language. This is an issue for some of our costumers and this could be a cool options to offer in the near future. Also, some of the french translation are bizarre and inaccurate' and some sections aren't fully translated. There's some annoying bugs ( i already sent all this to their support team) 1. Locations don't display correctly this is confusing for my customers... Its been a couple of months and it hasn't been fixed... We have 3 locations and sometimes the incorrect location would show up on the client sent bills... I always get confused clients calls) 2. Not having a direct call line was a problem sometimes... 3. Bugs are fixed a little slow to my liking. 4. The selling enrollment layout on the admin side is just a mess' we have about 40 enrollments that we sell and they are organized randomly' we can't manually organize them either' so every time we sell stuff we have to go one by one' we loose a lot of time doing this. 5. There's no possibility to show and make a client accept terms and conditions in enrollments' its possible in classes but not enrollments' don't understand why? Pros Friendly customer service Ease of use Easy to setup Clear Apple like layout Cons No possibility to call... They will call you if you request' Email support sometimes slow to respond more than 48 hours Follow up on bugs is somewhat shaky.. sometimes I wouldn't get a return email 95% of our clients didn't sign the Docusign waiver upon registering' so the implementation of this option is not great More bugs than I expected Future wants Capacity to segment each class in man and women section. Very use full when you run a latin dance school ( Mindbody gives you this option by putting a lead and follow option to each class )
Source: Capterra
April 11, 2016
JT W.
Head Coach/Owner
Sports, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2018

“Pike13 works well for us”

OverallIt's been great. I think I've been a client for at least 4 years or so. Great customer service and an overall ease of use. Thanks, guys.
ProsI love the look. It fits very well with the layout of our website. Customer service is always awesome and is always right on with their "fixes" and have even helped me with work arounds that they didn't initially have answers for.
ConsI feel like you guys are pretty good about keeping up with customer needs. I've run into a few issues over the years of Pike13/Front Desk just not having a solution for my issues but in most every case I blame that on our business. We do a lot of different things with our Youth Program and it's hard to expect one service to meet all of our needs.

Vendor Response

By Pike13 on September 6, 2018
Hi J.T., Thank you so much for your review and feedback. We truly appreciate you and your business. Please continue to reach out to customer care and your account manager. We do track all of the suggestions we receive and it is good to know use cases as we make enhancements to our product. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
September 5, 2018
Greg H.
Founder
Hospital & Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
August 24, 2016

“Success with FrontDesk”

OverallAllows us to automate processes that normally require hours of Labour. Best user interface on the market and none of their competitors come close to the end user experience as Front Desk has.
Pros-User Interface -Intuitiveness -Customization of appearance -Logical approach to page progressions from the front and back end of the software
Cons*Important to note that although constructive, these aren't the key features to Front Desk's software and are just based on our needs as a business. -no virtual storefront for clients purchasing merchandise -The only unintuitive feature in the software is the sign in kiosk -No perfect merchant integration solution
Recommendations to other buyersYou can spend time searching through other competitors but you won't find anything else as functional and slick as Front Desk.

Vendor Response

By Pike13 on August 25, 2016
Hi Greg, Thanks so much for your review! I'm glad that you've had such a great experience with Front Desk. Your feedback is important to us as we continue to improve and build our product. Don't hesitate to contact our support team at support@frontdeskhq.com if you ever have any questions or experience any issues. Sincerely, Katie and the Front Desk Team
Source: Capterra
August 24, 2016
Serenity H.
Studio Business Operations
Performing Arts, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 25, 2018

“New User Review (1 year)”

OverallFor the amount of Clients and Staff we have, the program simplicity is much needed and great for our community. Customer Service and Set-up/Account Rep are quick to respond, friendly, and work with you to get things resolved. This is one of the main reasons we enjoy Pike13 for our business so far. Although we are waiting for some better feature/functionality developments to give it all 5 stars.
ProsCustomer Service is superb and best in the business. Ease and simplicity in teaching staff and clients to use on front and back ends. Notices posted at the Top of Pike13 when developments/updates are coming.
ConsAs a newer product, features need development to increase efficiency. The ease of use can also hinder needed functions when trying to make things too minimal. Examples: App, Kiosk, Services, No Charge Services, Use of Gift Certificates, etc.

Vendor Response

By Pike13 on October 3, 2018
Hi Serenity, Thank you so much for your review and feedback. We all enjoy working with you and your team. We value your use cases and feedback, so please continue to share that with our customer care team and your account manager. While we cannot make all changes, as we make enhancements, it is great to understand how the product is used and the functionalities desired. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
September 25, 2018
Shannon B.
CYO
Hospital & Health Care, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
August 22, 2016

“Great Software. Improves our Business!”

OverallFront Desk is awesome. Great, easy interface that maximizes the potential for our business. We have been able to manage our clients more efficiently and haven't even reached the tip of the iceberg on what we can do with the functionality.
ProsEasy to use. Great reporting. Extensive capacity on capabilities for varied business models. Makes life a heck of a lot easier!
ConsDepending on the customer service rep you get will depend on your service. Overall we have had an incredible time with their customer service, however sometimes they can be short with you and not fully answer your questions (to be fair- I have a lot of them so I would be short with me too). My only wish is that we had a little more offering of phone calls or webinars to review some more complex solutions.
Recommendations to other buyersIt's great. If you are a small to large gym or yoga studio or a combo of the two, it is the perfect CRM for you. We love it!

Vendor Response

By Pike13 on August 26, 2016
Hi Shannon, Thanks so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback. We're sorry you haven't had an amazing customer service experience with every member of our team and I would like to schedule a call with you to discuss your experience in greater detail. To schedule a time that works well for you, please email me at support@frontdeskhq.com and reference my reply to your review. I look forward to speaking with you! Best, Kris Knowles Manager, Customer Care at Front Desk
Source: Capterra
August 22, 2016
Christian M.
Yoga School Leader
Non-Profit Organization Management, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
August 22, 2016

“Great Yoga School Management Software”

OverallIn the past we have used a couple of other yoga studio management softwares, including Mind Body Online. A little more than a year ago we switched to Front Desk and we have never had second thoughts. This software is at the same time intuitive and powerful.
Pros- Easy to use and does what it is supposed to - An incredibly powerful integration with Mail Chimp that allows you to programme automated emails based on member/customer activity. - Great reporting - Customisable customer site / front end - PayPal integration
Cons- A few features of minor importance are still missing
Recommendations to other buyers- The software is entirely translatable and exist already is several different languages. To be able to run a french version of the software was crucial for us.

Vendor Response

By Pike13 on August 25, 2016
Hi Christian, Thanks for your review! I'm glad that you have been so happy with your switch to Front Desk - we love hearing that! Please feel free to let us know how you think we could improve your experience with Front Desk. Your feedback is important to us as we continue to build our product. And as always, don't hesitate to contact our support team at support@frontdeskhq.com if you have any issues or questions. Sincerely, Katie and the Front Desk Team
Source: Capterra
August 22, 2016
Jennifer S.
School Manager
Music, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 1, 2019

“Music School using Pike13”

OverallI really like the system if the refund can be fixed.
ProsIt schedules, emails clients, bills, reports and keeps me on track.
ConsThe refund process, there is no safety net. If you have a new employee they could easily refund the tuition without any stop gap. There needs to be a level of security such only allowing owner level to refund, at the very least force you to comment why your refunding or have to put a code in. We deal with thousands of dollars and it could all be refunded with 1 click of the mouse. I have used this software for almost 3 years and have to train that NO one other than me is allowed to refund.

Vendor Response

By Pike13 on February 7, 2019
Hi Jennifer, Thank you for taking the time to review the software and provide feedback on the refund process. We have provided your feedback and scenarios to our team. Thank you, Cindy Schneider Director of Customer Success
Reviewer Source 
Source: Capterra
February 1, 2019
Amy F.
Owner
1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
9/10
Source: Capterra
August 23, 2016

“Front Desk Review”

OverallAs a FIT4MOM franchisee, Front Desk makes my life a lot easier than it otherwise would be, keeping track of scheduling, billing etc.
ProsEase of setting up class schedules, client profiles, credit card billing.
ConsI have trouble running the reports I need. Figuring out numbers for budgeting purposes etc. When I track things like new clients in an excel spreadsheet separately, where I know my numbers are accurate, I can't get Front Desk reports to give me the same results.

Vendor Response

By Pike13 on August 25, 2016
Hi Amy, Thanks so much for your review! I'm glad that Front Desk has helped make your life and running your business easier. Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at. As always, please don't hesitate to contact our support team at support@frontdeskhq.com if you ever have any questions or experience any issues with your Front Desk. Sincerely, Katie and the Front Desk Team
Source: Capterra
August 23, 2016
Robert O.
Athlete Services Manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2018

“Front Desk Review”

OverallI use the system daily for membership management, product sales, and analytics. When I have an issue, I send an email to support and almost immediately get an email response saying my request was received. Then q direct me mail from a support engineer follows soon afterwards. I've used it for 2 years and rarely have any major issues. It is quite reliable and now with the mobile apps, makes using the system that much easier.
ProsCloud based with extensive documentation and very reliable customer support.
ConsNon integration with Square technology. We are now using Square for some merchandise sales and it would be nice to have the two work together, with Pike13 being the source of all data.

Vendor Response

By Pike13 on September 6, 2018
Hi Robert, Thank you so much for taking the time to provide a review and feedback. We enjoy working with you and value your business. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
September 5, 2018
Jordan M.
General Manager
Education Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
March 19, 2017

“I love Front Desk! ”

OverallI spent months reading online reviews about scheduling softwares and I trialed dozens of them. Front Desk is the only software with huge flexibility, incredible customer support, and a Point of Sale system built in. There are many softwares that look enticing at the beginning, but once you get into the nuicences of running a business through them, you realize how important customer support is. Front Desk has a rockstar team based in Seattle that knows my business, has infinite patience, and has excellent communication skills.
Prospoint of sale built in, ease of use, ability to schedule appointments, classes and courses, a simple app for smartphones, awesome and friendly customer service.
ConsThe only thing I can't currently do with this software is restrict clients by age (birthday). For example if I want to run a summer camp for 6-12 year olds, a 5 year old could register if the parent chooses to ignore our requirements.

Vendor Response

By Pike13 on March 23, 2017
Thank you, Jordan. We're glad you are enjoying Front Desk so far. We appreciate your feedback and will keep it in mind as we continue to improve our service offering. As always, please let us know if there is anything else we can do to support your business. Best, Kris and the Front Desk team
Source: Capterra
March 19, 2017
Jessica F.
ceo
Health, Wellness and Fitness, 11-50 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
1/5
Customer Service
1/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
December 29, 2018

“Weird Set up”

OverallIt's almost good. There are definitely things that need fixing, but they don't seem to care and are not evolving. I wish there was a customer service number though. I can't believe there is no way to get answers when you need them. Very disappointing.
ProsI do like the dashboard reporting. I can easily keep track of the money that comes in and any payments that fail, etc.
ConsThe set up is super weird. Like, the software assumes all teachers that teach the same class make the same rate of pay. You have to manually add each teacher to each class in order for them to get paid as well. Instead of assigning pay rates to teachers, you assign them to classes, and even then, it doesn't assume any of your staff is allowed to teach that class. We have 75 classes a week on our schedule and several of them are different types of classes, so each time we add a class (or a new teacher), we have to manually add every teacher to the pay for that class. The customer service is bad. In fact, there is NO customer service number. You literally can't get answers unless you email them and the answers you get back are often a link to one of their self help articles and don't really answer your questions. Also, if you want to raise your prices on existing memberships, you will have to do that manually for every single person. The digital waiver set up through docusign does not work well and no one will help you set it up. Families are unable to manage each other so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this. Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious. They can continue to take classes (the system does not automatically cancel them nor do they show up as unpaid).

Vendor Response

By Pike13 on January 2, 2019
Hi Jessica, Thank you for taking the time to provide feedback. We appreciate it and value what our customers have to say. I am sorry to hear about the poor level of customer service you receive. Your account manager will reach out to you soon to discuss your concerns further and ensure you have all of the information for our customer care team. He will also ensure that your feedback is added to our internal system that tracks requests. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
December 29, 2018
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Brittnee B.
Artist Development
Music, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
1/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
October 4, 2018

“Avoid... You will thank me later!”

OverallI would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.
ProsBooking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders. Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game. Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it. Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail.
ConsCustomer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email. On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it. Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message. Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.

Vendor Response

By Pike13 on October 9, 2018
Hi Brittnee, Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
October 4, 2018
David L.
President
Education Management, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Source: Capterra
February 16, 2017

“Support 5 Stars - application needs more specific business functions”

OverallI spent a great deal of time searching for a scheduling app for my music school. FD is the only one that fit into my business model. The BEST aspect is their customer support. This is the most important aspect of a software company.
ProsReporting functionality and BEST Customer Service
ConsApplication is not as user friendly as it should be.
Recommendations to other buyersI can't say enough about the support team's help as I needed a good bit of customization for my business. I wouldn't have been able to use the software without the great support team. It is my hope that future versions will be more easily customizable for specific business needs.

Vendor Response

By Pike13 on February 17, 2017
Hi David, Thanks for your feedback about Front Desk and your experience working with our customer support team. I see that my team has received your input regarding ease of use regarding your business model and we are keeping it under consideration as we improve Front Desk. In the meantime, please let us know if there is anything else we can do to help. Best, Kris and the Front Desk team
Source: Capterra
February 16, 2017
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Deb S.
Owner, Yoga Teacher
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 10, 2018

“Yoga Studio Program”

OverallI have been with Pike13 for over 5 years. They have great customer service and are always open to suggestions. It is user friendly for both staff and clients.
ProsI like having the options for classes, events and private sessions.
ConsThe reporting is sometimes hard to get just what you are looking for. I would also like to have an option to for different price points on courses and options to sign up for just one date of a series.

Vendor Response

By Pike13 on September 12, 2018
Hi Deb, Thank you so much for your review and feedback. We appreciate hearing what our customers like and what they would like to see updated/changed. Please continue working with our team on reporting questions and with requests. Thank you, Cindy Manager, Customer Success
Reviewer Source 
Source: Capterra
September 10, 2018
Verified Reviewer
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 7, 2018

“Pike13 is a great user friendly CRM”

OverallAll in all the software was excellent for what we needed. Hated that we outgrew it.
ProsI like the simplicity of the software. We were able to create training for our other locations with ease. Onboarding was so quick when we hired a new staff member.
ConsAs our company was growing we needed members to be able to go to any location they wanted to and check in with their original account. The software wouldn't allow for this.

Vendor Response

By Pike13 on August 17, 2018
Hello, We truly appreciate the review and feedback. So sorry to hear we could not support the growth of your business, but happy we had a chance to work with you as you grew. Best of luck going forward! Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
August 7, 2018
Jason S.
teacher
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
April 27, 2018

“Cindy at customer support is the best!”

ProsBooking feature works the best for our business. Since we deal with many people booking lessons with various teachers I like that everything is automated and we get notifications for canceled and booked lessons.
ConsIt takes a bit to learn, but if you book time with support it makes it much easier. I have a few things on my wish list for our business, but it seems like they are always trying to add feature. I hope they add the ability to book rooms in the future

Vendor Response

By Pike13 on April 30, 2018
Hi Jason, Thank you so much for the review and the feedback. We will be sure to let you know if booking rooms becomes a feature and appreciate your request. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
April 27, 2018
Liz P.
CEO
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
4/5
Customer Service
2/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Source: Capterra
April 18, 2017

“Not worth it”

OverallI have been doing using FrontDeskHQ as my platform for my clients and facility for over 2 years, and they started out great! Online they taught me the ins/outs about how to use the features & functions, but soon they started changing them periodically and randomly, and inefficiently. What I could control among each client would depend on WHEN I acquired that client, and there was no way to change those. If I want to change a class, I have to go into each one individually; so not having a systematic way of updating current classes seems archaic. When they try fixing things it is dependent on me taking screen shots of every problem I am having, which I nor my clients don't have time to do and shouldn't be expected to. They are constantly trying to update their system, but the fact they still use both "new" and "classical" reporting systems makes financials a bit confusing. They have been charging more and more each month, and they blame it on the merchant processor, who then blames it back on FrontDesk HQ. Every time I ask about my rate they say I have the "old rate", but each month over more than triple that amount gets charged to my account, and it has nothing to do with my revenue! When I ask the merchant to explain the rate, they speak to me condescendingly and promise they have the lowest rate in the industry. I cannot wait to try all these other products offered out there. Don't waste your time, it's a very inefficient product.
ProsClients think it is easy, and they have updated their system to send reminder emails and allow clients to get on a waitlist! Been wanting that for a long time.
ConsDishonest rates, lack of quality systematic improvement making things more efficient for the trainer.
Recommendations to other buyersThey are responsive when I have a question!
Source: Capterra
April 18, 2017
William S.
Owner
Recreational Facilities and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 24, 2018

“Intuitive, powerful, affordable software”

OverallPike13 has allowed me to grow from scratch to over 2000 clients and has performed equally well every step of the way. It seemlessly integrates with my credit card capture system and makes reporting simple and also helps notify me of any issue I may need to deal with.
ProsThe ease of use such as navigating through different "sections", the powerful reporting capabilities, and the stable, dependable platform.
Consthe calendar function (scheduling) is somewhat cumbersome

Vendor Response

By Pike13 on November 8, 2018
Hi William, Thank you very much for your review and feedback regarding scheduling. We value your business and your input. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
October 24, 2018
Michael W.
CEO
Sports, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 22, 2018

“Pike 13 at CrossFit Jääkarhu, Austin, TX”

OverallPike 13 is a great platform for our gym - we are able to run any and all necessary reports that we needs to keep track of and stay on top of our business metrics and our clients!
ProsCustomer service is A++. Ease of use and functionality is a close second!
ConsCan be difficult to make big batch changes on the back end, but customer service and support is always available if we need them to help or assist!

Vendor Response

By Pike13 on October 26, 2018
Hi Michael, Thank you so much for your review. We appreciate it very much! You have been a joy to work with since day one and we value your partnership. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
October 22, 2018
Kisar D.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 8, 2018

“I think the customer service is great. It was easy to schedule a meeting. ”

OverallEase of use.
ProsI like that it does it is not "Shut Down" often. It is pretty reliable when it comes to processing payments for purchase requests, etc.
ConsI wish there was a 24 hour live chat that we can use in case we need support after hours. I also wish we could auto debit our personal training clients when they only have 1 session left.

Vendor Response

By Pike13 on June 11, 2018
Hi Kisar, Thank you for your feedback and review. We appreciate knowing what works for our customers and what features they would like to see. As we continue to improve our product, we will let you know. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
June 8, 2018
Katelyn B.
Director of Marketing
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 17, 2018

“We are so grateful to have found Pike13 and to provide our owners with such user-friendly software.”

OverallA user-friendly platform that cuts down on day-to-day business tasks.
ProsWe love how easy Pike13 is to navigate. Time spent on day-to-day admin work for our franchise owners has been reduced drastically so they are able to spend more time on building their business.
ConsSome features could be structured better for franchisors, such as mass customization and locking features.

Vendor Response

By Pike13 on April 19, 2018
Hi Katelyn, Thank you so much for the kind words and your feedback on the franchise capabilities. We value you all and appreciate your continued partnership. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
April 17, 2018
Kristen H.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
June 6, 2018

“The Pike13 team is great at helping us work with the software to meet our unique needs. ”

ProsDeatiled reporting options. Easy check-in.
ConsLots of steps to sign people up then check them into a service. Too little information visible when you check someone into a service. Notifications about missed payments or notes on the client are not visible immediately upon lookup/check in.

Vendor Response

By Pike13 on June 7, 2018
Hi Kristen, Thank you so much for the review and the feedback. It is good to see what our customers would like to see to make their every day tasks easier. As we continue to improve our product, we will keep you updated. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
June 6, 2018
Tanja F.
Studio owner
Health, Wellness and Fitness, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 5, 2018

“I love Pike13 and clients really love it too”

Overallsaves me a lot of time!!
Prosthe way it looks and what i can do with it.. how easy it is to set up services and plans it's very responsive and i like the business app
Consthe new report system also when you're busy in an account and for instance you've changed something then it takes you all the way back to the start.. there's no app for clients

Vendor Response

By Pike13 on June 11, 2018
Hi Tanja, Thank you for your review and feeback! We value hearing what our customers like and the areas we need to focus on for improvement. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
June 5, 2018
Christian I.
Founder
Sports, 11-50 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
2/5
Customer Service
2/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
January 27, 2018

“Poor development - no improvement in 2 years - Biggest Change was their name to confuse everyone. ”

OverallAppointments for coaches, payscale, that's about it.
Prosworks on mobile and ipad through web function, easy to take attendance in sessions, easy to see client images. payscale for paying coaches per client is best feature.
Consagain, no improvements in two years, hasn't updated any feature for sales, integration, Zapier integration - poor leadership, went to report functions as their key improvement for past two years, but doesn't work, integrate with Zapier or Google Sheets, doesn't allow shared reporting, so each staff person has to customize their own reports leaving a business to have more time on boarding, rather than less time to onboard. Focus was supposed to be easy for people to buy online and is actually the worst software to purchase online for parents of kids in a sports program. Lost thousands of dollars went we went to Front Desk from EZ Facility. As a former ICON Small Business Finalist with Infusionsoft, I DO NOT recommend this software to anyone wanting over per year in revenue. We've had to modify every feature of the software to make it work, would leave in a heartbeat if it didn't waste thousands of dollars in changing.

Vendor Response

By Pike13 on February 16, 2018
Hello Christian, Thank you for providing your honest feedback of the software. I know you have been in communication with your account manager and discussed your concerns. Please continue reaching out to him. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
January 27, 2018
Justin R.
Owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
May 20, 2019

“The Pike13 Kiosk App Does Not Work”

OverallPike has the potential to be a great fitness software disruptor, and provide a good alternative to MINDBODY. Unfortunately, the company suffers from poor inter office communication and less than honest practices.
ProsIf it worked, I'm sure it would be helpful. But it doesn't....
ConsOn both of the App stores, as well as on their website Pike has their kiosk app listed as "compatible with Android Devices." I ordered a 4th generation Samsung Galaxy Tablet to run the app so my clients can check themselves when they come in. Unfortunately the app DOES NOT work with all Android devices. After 4 days of back and forth emails I was told: "Looks like there is some incompatibility issues between the Kiosk app and Tablet/OS you are using." I was never told which tablets work, nor an eta on the fix. As of now, I am stuck with a tablet which I don't need and still do not have access to their Kiosk App. While there could be room for potential, Pike13 has repeatedly proven to be a sub-par company.

Vendor Response

By Pike13 on May 22, 2019
Hi Justin, Thank you for providing feedback on our kiosk app. I am sorry that the app does not work on your Android device. With older devices and operating systems, there is an unfortunate chance that the kiosk app will not be compatible. Thank you, Cindy Schneider Director of Customer Success
Reviewer Source 
Source: Capterra
May 20, 2019
Scott U.
Owner
Sports, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 6, 2018

“CrossFit Threefold review ”

OverallOverall we are satisfied as any problems we had were resolved
ProsClient kiosk and seperate business app Our account manager has bee excellent to work with
ConsThere had been some glitches on our iPad that when we had kiosk sign in up would transfer to business side of things causing a security breach with our athletes information

Vendor Response

By Pike13 on November 14, 2018
Hi Scott, Thank you for taking the time to provide a review and share your experience with us. We appreciate it very much! Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
November 6, 2018
Heather S.
Owner
Sports, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 1, 2018

“I am THE WORST when it comes to technology, but I know we couldn't do it without Pike.”

Overallrunning our business remotely
ProsNOTHING compares to your support. We are a small gym so as the owner/operator, I ma also the person handling all things with Pike. Without her I would have to return to MindBody and I do not want to do that. It is lifesaving to know I have a lifeline when I don't understand something.
ConsThe time it takes to get a notification in my inbox that someone hasn't paid their billing months. Reporting is clunky for me as I try to use the filters.

Vendor Response

By Pike13 on June 5, 2018
Hi Heather, Thank you so much for the review and the feedback. We really enjoy working with you and seeing your business grow! Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
June 1, 2018
Larry K.
Owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
2/5
Customer Service
1/5
Features
1/5
Value for Money
2/5
Likelihood to Recommend
0/10
Source: Capterra
November 17, 2016

“Don't waste your time”

OverallAll too common software company switchero. They promise functionality, flexibility, and support, all of which mysteriously vanish once you are invested in the product enough that they hope the energy required to switch products is high enough that you make due with crap you have. They have changed my pricing structure without my permission. They took away functionality despite my protest, and they have began trying to up-sell me on features and functionality that I have not requested nor desire. It's silliness like this that make me want to get into the software business, because apparently you can say whatever you want to make the sale and never actually have to deliver on those promises. The most recent scam is to take away the reporting features I have been using for three years in order to "upgrade" me to a more expensive option that requires more of my time to figure out. Not helpful, not designed to be helpful.
Prosthe sales pitch
Consthe actual product that came after the sales pitch
Recommendations to other buyersdo not use it

Vendor Response

By Pike13 on November 21, 2016
Hi Larry, Thanks for the feedback. We're sorry you feel like you have wasted your time using Front Desk. We believe in transparent pricing and will not change a customer's subscription without permission. We are in the process of transitioning from Classic Reporting to New Reporting so business owners can gain better insights about the health of their business. We're happy to make this transition as smooth as possible for your business. Please give our Customer Care team a call at 855-417-7120 and someone on the team will walk you through New Reporting. Best, Kris and the Front Desk team
Source: Capterra
November 17, 2016
Julie C.
Owner
Sports, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 21, 2017

“Great software for a small business”

OverallI've been with Front Desk for well over a year and I've been VERY happy with the software and most of all the customer service and support. Very pleased with how responsive they are and how quickly enhancements and upgrades have been made.
ProsEase of use from the customer's stand point
ConsAmount of data entry due to the size of my business and the limited functionality of the software in payroll and in the services.
Recommendations to other buyersAnyone looking to help streamline their business is looking in the right spot!

Vendor Response

By Pike13 on February 21, 2017
Hi Julie, Thanks for your feedback regarding your experience using Front Desk. We're glad you are happy with our platform and customer service. Please let us know if there is anything we can do to help. Best, Kris and the Front Desk team
Source: Capterra
February 21, 2017
Jennifer R.
Founder/Coach/Athlete
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
June 10, 2014

“Thank You Front Desk!!!”

OverallAs a USA Triathlon Level I Coach, who supplements strength training classes into workouts for athletes, I needed to organize my schedule and make it easier for me. During the weeks, I have One on One clients, along with The Strongest Mile Classes, and Pool WOD's. During the weekends, I was offering Pose Method Running Clinics, The Strongest Mile Seminars, Pool WOD's and 5k's. I couldn't keep up with who was coming to what and when. I knew about other calendars for businesses but I was not a fan. My web designer suggested I get on the Apple Store App and look around. Not sure what I plugged in but there was 'Front Desk.' It looked simple. It looked clean. It looked fresh. I did some research, chatted with Front Desk and reached out to a CrossFit Gym in Dallas for their opinion. I was hooked. Front Desk staff has been absolutely WONDERFUL with my business and this journey. Since, I am not your 'typical gym', who has classes all through the week, it was something different that we had to work with. I have my triathletes sign up with Front Desk, so they have reoccurring payments. I have The Strongest Mile classes and the Pool WOD's athletes sign up on Front Desk, so I can keep them accountable. I have my runners sign up for the Pose Clinics because I do those all over town. If you want a calendar for your business, I highly recommend Front Desk. They will do everything to help you out! I have ALWAYS had positive response from them. If it isn't fixed, they will figure it out. Thank you Front Desk for taking care of my business and making my life a lot easier! ~Jennifer Rulon USA Triathlon Level I Coach Pose Method Running Coach The Strongest Mile Founder/Coach www.jenrulon.com
Source: Capterra
June 10, 2014
Joe P.
owner
Facilities Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 28, 2018

“station ahtletics ”

Overallwonderful customer service very helpful and respond very quickly.
ProsGreat software for multi gym owner. Easy to transfer info and get accurate information
Conswas a little challenging for myself to learn but i am not super tech savy.

Vendor Response

By Pike13 on October 1, 2018
Hi Joe, Thank you so much for taking the time to provide a review. We appreciate it very much. It is also great to see your growth over the last year and we're excited to see what happens over this next year! Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
September 28, 2018
Kyle B.
DC
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
April 4, 2018

“This has definitely got the job done.”

ProsThe user interface is great. It makes it easy to see schedules for multiple providers and the whole schedule for the week
ConsThe things that I could see you change would be adding Moore applications for software that can interface with it.

Vendor Response

By Pike13 on April 5, 2018
Hi Kyle, Thank you so much for your review and feedback. We really appreciate it! As we make changes and improvements to the platform, we will be sure to keep you updated. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
April 4, 2018
Gia B.
Franchise Support Specialist/Fitness Team
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 25, 2018

“The support staff at Pike13 are extremely helpful! ”

ProsThe fact that I can look up anything I don't know how to do in their Help Center. Anything beyond that, I can contact their support team for more details.
ConsPerhaps a simpler way to pull reports. It was a learning curve with all the filters, but once you get in there, it gets easier.

Vendor Response

By Pike13 on April 26, 2018
Hi Gia, Thank you so much for the review and the feedback. We value you as our partners! Thank you, Cindy Manager, Customer Success
Reviewer Source 
Source: Capterra
April 25, 2018
Erin H.
Franchise Owner
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 17, 2018

“Easy to use and easy to recommend. ”

ProsThe flexibility of the features. I can tailor them to my business needs.
ConsI wish that my franchise company would invest in an app for my clients as I can't do that myself, it has to be company wide.

Vendor Response

By Pike13 on November 19, 2018
Hi Erin, Thank you so much for the review. We enjoyed meeting you so much and speaking with you! I hope to see progress on the feedback you provided. Thank you, Cindy Schneider Manager, Customer Success
Reviewer Source 
Source: Capterra
November 17, 2018
Alexa S.
Owner
Sports, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 28, 2018

“Love it! ”

ProsI like that it's easy to navigate and find what I need.
ConsSometimes reporting isn't very intuitive and it takes a long to to figure out how to get what I want.

Vendor Response

By Pike13 on August 29, 2018
Thank you for your review, Alexa! We're thrilled to hear that you love Pike13. Please feel free to reach out to your account manager with any questions you have about reporting¿we're here to help! -Katie
Reviewer Source 
Source: Capterra
August 28, 2018