CNET Content Solutions

ChannelOnline

4 / 5 9 reviews

Who Uses This Software?

ChannelOnline serves IT VARs and MSPs looking to increase their efficiency in sales and procurement. Our customers include the one-man operation all the way up to the enterprise business.


Average Ratings

9 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CNET Content Solutions
  • www.cnetcontentsolutions.com
  • Founded 2002
  • United States

About ChannelOnline

CNET ChannelOnline is a hosted application with an ecommerce storefront that automates the complete sales cycle from quote to purchase order. With ChannelOnline, IT resellers can cut quoting time to as little as 10 minutes. Products from leading suppliers are visible from a single dashboard. At the foundation of ChannelOnline is DataSource, CNET's premier product data, which powers many of the world's largest ecommerce sites and is included in every subscription at no additional cost.


ChannelOnline Features

  • Contact Management
  • Customer Accounts
  • Forms Creation
  • Pricing Management
  • Product Configurator
  • Proposal Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

ChannelOnline Reviews Recently Reviewed!

Easy to quote, intuitive screens, quotes look nice

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Easy to copy quotes, make changes, look up, overall easy. It is nice to be able to copy quotes and save the original for reference.

Cons: Ability to make changes and/or resolve issues. I had an issue where I wanted to change the notes section and it took a very long time to resolve.

Overall: Customer facing docs look nicer. Ability to track previous quotes and keep customer contacts updated.

Channel Online is invaluable tool for our business

Aug 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Compiling the catalogs of our primary distributors into a single source that we can use for quoting and ordering makes our work much easier.

Cons: Channel Online has to try and meet the needs of what I am sure is a vast variety of businesses, so not all their features will meet all needs for every business and is lacking in some features that would be very beneficial, to at least some businesses like ours.

I've used ChannelOnline for 15 years, it's a great product.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Professional looking quotes. Easy access from any computer or mobile device. Integration with vendors was simple.

Cons: It's a little expensive. And there are suppliers that are tied to it that shouldn't be. Otherwise, its a great product.

Overall: Saves time. Allows my sales team to provide customers professional looking quotes. Easy follow up by having quote and sales data available from any computer.

ChannelOnline makes my job so easy. It is easy to learn, easy to use, and saves me a lot of time!

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use in creating and updating quotes in addition to adding new customers and editing new customers and contacts

Cons: Not very useful if the internet is down! Sometimes it doesn't pull in some of the product codes from some distributors.

A very nice tool. My experience is overall positive

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. I have only been using the software for 1-2 years but I seemed to be able to navigate easily on my own with minimal training.

Cons: I noticed its difficult to change a worded description in a customers product list. When I emailed for assistance, I had a difficult time getting a response that helped.

Overall: I am able to easily and quickly quote my customers what the are needing.

Channelonline

Apr 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The information is accurate

Cons: Search speed is slow

Overall: We use the website daily. The most important improvement would be increase the uodate speed of the pages when searching for product.

Easy to source products, but every other aspect is weak and antiquated.

Aug 26, 2015
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Support is poor. I've been waiting 7 months to fix the Autotask integration. There is no follow-up, but they take my payment anyway.

OD Tech

Feb 03, 2015
4/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: Love the website. Been utilizing for approximately 5 years. Only issue is stock level updates...

Reliability still the biggest issue

Nov 11, 2014
2/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: ChannelOnline's strengths are its time-saving measures: ability to get product information, check cost and availability from multiple sources, do comparisons, and generate PDF quotes.

Customer service isn't bad - the last time I had an issue it was resolved in a reasonable timeframe.

Biggest weaknesses are reliability and inability to effectively manage large and complex quotes (e.g. HP Big Deals). The latter issue is not a deal-breaker - I only use ChannelOnline for simple quotes anyway. Reliability has become a major issue lately. The past 2 weeks I've been getting a lot of error messages and interruptions. I learned early on to hit the save button constantly or risk losing changes that I just made, but these latest issues just happen suddenly for no reason at all. The sad part is, there's no notification given from CNET of any awareness of the issue or timeframe for resolution. I've learned to resign myself to hoping it gets fixed eventually.

Finally, why can't I utilize my older quotes? Why do quotes expire after a limited timeframe and then become utterly useless thereafter? If you guys can change this annoying habit, it would be a great timesaver.