--- title: "ChannelOnline Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChannelOnline Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/132160/ChannelOnline/" page_type: "product" language: "en" --- # ChannelOnline Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ChannelOnline ## What is ChannelOnline? 1WorldSync ChannelOnline is a hosted application with an ecommerce storefront that automates the complete sales cycle from quote to purchase order. With ChannelOnline, IT resellers can cut quoting time to as little as 10 minutes. Products from leading suppliers are visible from a single dashboard. At the foundation of ChannelOnline is DataSource, which powers many of the world's largest ecommerce sites and is included in every subscription at no additional cost. ## What is ChannelOnline used for? [Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Quoting](https://www.capterra.com/quoting-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChannelOnline?[Manage this product listing](https://www.g2.com/products/channelonline/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChannelOnline 3.9 (10) VS. [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price $0.01 Flat Rate, Per Month Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (10) Ease Of Use 4.0 (308) Value For Money 4.0 (7) Value For Money 4.1 (298) Customer Service 3.1 (9) Customer Service 3.9 (301) ## ChannelOnline alternatives [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (1,260)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [B2B Rocket](https://www.capterra.com/p/10012202/B2B-Rocket/) [4.8 (308)](https://www.capterra.com/p/10012202/B2B-Rocket/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012202/B2B-Rocket/) [View all alternatives](https://www.capterra.com/p/132160/ChannelOnline/alternatives/) ## FAQs about ChannelOnline Overview ### Which roles and teams benefit most from ChannelOnline? ChannelOnline is most used by sales teams, sales support staff, procurement managers, and business owners who manage quoting, order processing, and reseller operations. Account executives use it to configure deals and track customer pricing, while executives and owners rely on it for workflow visibility, purchasing coordination, and revenue-focused decision making. Answer based on 10 reviews Overview ### What company size and specific industries is ChannelOnline built for? ChannelOnline is designed for IT value-added resellers and managed service providers, from one-person businesses to enterprise organizations. It fits companies in the IT sales and procurement space that need support for quoting, purchasing, and order management across a wide range of team sizes. Features and Usability ### What are the key features of ChannelOnline? ChannelOnline offers automated quoting, quotes and estimates, proposal generation, and pricing management for sales workflows. It also includes CRM, contact management, lead management, opportunity management, and customer database tools, plus channel management, commission management, territory management, performance metrics, and third-party integrations. Getting Started and Support ### What training and onboarding options does ChannelOnline offer? ChannelOnline provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training and live online sessions support guided instruction, webinars cover scheduled topic-based learning, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does ChannelOnline offer? ChannelOnline provides chat support. No reviewer feedback is available in the catalog data, so user experience details such as response speed, helpfulness, or common support frustrations cannot be described here. ## Features AI summary Based on 1,847 CRM reviews Capterra data shows that buyers of quoting software rank the following features as their top priorities: - **Quotes/Estimates** (**70%** of reviewers rated this feature as critical) - **Billing & Invoicing** (**73%**) - **Pricing and Cost Calculations** (**66%**) ChannelOnline supports **Quotes/Estimates**, giving sales teams a way to create and share accurate proposals more efficiently. However, it does not include **Billing & Invoicing** or **Pricing and Cost Calculations**. Instead, it offers **Pricing Management** (**57%**) and **Third-Party Integrations** (**46%**), which can help businesses maintain pricing consistency and connect quoting workflows with other systems, allowing teams to manage proposal creation while keeping related processes connected. Automated Quoting Generate rule-based quotes for clients automatically Channel Management Manage various distribution channels, build relations with channel partners, and track their performance Client Portal Private online space that lets businesses securely share documents and provide information access to clients Commission Management Tracking, calculating, and paying commissions and earnings to employees Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system ChannelOnline 19 features ### All Features - Automated Quoting: Generate rule-based quotes for clients automatically - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Field Sales Management: Manage or track sales completed by field teams/employees - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Proposal Generation: Create proposals based on costs of labor and materials - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.7 (7) 4.7 Based on 7 reviews ## Pricing Value for money 4.0 (7) Free Trial Basic $0.01 Flat Rate,Per Month Value for money 4.0 (7) 4.0 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.1 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.1 (9) 3.1 Based on 9 reviews ## User reviews Overall rating 3.9 Based on 10 reviews Filter by rating 5(3) 4(5) 3(0) 2(2) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Chief Comms Officer Computer Hardware ### "A great starter for a young company" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 19, 2019 Pros It is a terrific starter package for a young company. Everything, including catalog services, is out of the box - catalog building and maintenance is a huge time abyss, and this takes the work out of that effort. Cons When your company grows and matures, introduces a majority balance of services, and/or heavily invests in branding and imaging, this becomes a less sophisticated application. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Lonni M. Inside Sales Support Information Technology and Services ### "Easy to quote, intuitive screens, quotes look nice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 September 8, 2017 Customer facing docs look nicer. Ability to track previous quotes and keep customer contacts updated. Pros Ease of use. Easy to copy quotes, make changes, look up, overall easy. It is nice to be able to copy quotes and save the original for reference. Cons Ability to make changes and/or resolve issues. I had an issue where I wanted to change the notes section and it took a very long time to resolve. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Craig S. Procurement Manager ### "Channel Online is invaluable tool for our business" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 August 15, 2017 Pros Compiling the catalogs of our primary distributors into a single source that we can use for quoting and ordering makes our work much easier. Cons Channel Online has to try and meet the needs of what I am sure is a vast variety of businesses, so not all their features will meet all needs for every business and is lacking in some features that would be very beneficial, to at least some businesses like ours. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Sean G. Owner Computer Hardware ### "I've used ChannelOnline for 15 years, it's a great product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 15, 2017 Saves time. Allows my sales team to provide customers professional looking quotes. Easy follow up by having quote and sales data available from any computer. Pros Easy to use. Professional looking quotes. Easy access from any computer or mobile device. Integration with vendors was simple. Cons It's a little expensive. And there are suppliers that are tied to it that shouldn't be. Otherwise, its a great product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Michael S. Senior Account Executive/Shareholder Information Technology and Services ### "ChannelOnline makes my job so easy. It is easy to learn, easy to use, and saves me a lot of time!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 3, 2017 Pros Ease of use in creating and updating quotes in addition to adding new customers and editing new customers and contacts Cons Not very useful if the internet is down! Sometimes it doesn't pull in some of the product codes from some distributors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CT Christina T. Sales Support Computer & Network Security ### "A very nice tool. My experience is overall positive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 August 3, 2017 I am able to easily and quickly quote my customers what the are needing. Pros Easy to use. I have only been using the software for 1-2 years but I seemed to be able to navigate easily on my own with minimal training. Cons I noticed its difficult to change a worded description in a customers product list. When I emailed for assistance, I had a difficult time getting a response that helped. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PO Puzant O. President Information Technology and Services ### "Channelonline" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 10, 2017 We use the website daily. The most important improvement would be increase the uodate speed of the pages when searching for product. Pros The information is accurate Cons Search speed is slow Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Chris W. President ### "Easy to source products, but every other aspect is weak and antiquated." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 0.0 0.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 26, 2015 Support is poor. I've been waiting 7 months to fix the Autotask integration. There is no follow-up, but they take my payment anyway. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HA Herman A. GBDM, Tech ### "OD Tech" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 4, 2015 Love the website. Been utilizing for approximately 5 years. Only issue is stock level updates... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WS Winthrop S. Account Executive ### "Reliability still the biggest issue" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 November 11, 2014 ChannelOnline's strengths are its time-saving measures: ability to get product information, check cost and availability from multiple sources, do comparisons, and generate PDF quotes. Customer service isn't bad - the last time I had an issue it was resolved in a reasonable timeframe. Biggest weaknesses are reliability and inability to effectively manage large and complex quotes (e.g. HP Big Deals). The latter issue is not a deal-breaker - I only use ChannelOnline for simple quotes anyway. Reliability has become a major issue lately. The past 2 weeks I've been getting a lot of error messages and interruptions. I learned early on to hit the save button constantly or risk losing changes that I just made, but these latest issues just happen suddenly for no reason at all. The sad part is, there's no notification given from CNET of any awareness of the issue or timeframe for resolution. I've learned to resign myself to hoping it gets fixed eventually. Finally, why can't I utilize my older quotes? Why do quotes expire after a limited timeframe and then become utterly useless thereafter? If you guys can change this annoying habit, it would be a great timesaver. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/132160/ChannelOnline/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.