--- title: "ChannelOnline Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ChannelOnline the right CRM solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132160/ChannelOnline/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- ChannelOnline 3.9 (10) [View alternatives](https://www.capterra.com/p/132160/ChannelOnline/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of ChannelOnline Ease of use 4.2 Customer Service 3.1 ## Showing most helpful reviews Showing 1-10 of 10 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Chief Comms Officer Used the software for: 3-5 years ### "A great starter for a young company" March 20, 2019 4.0 Pros It is a terrific starter package for a young company. Everything, including catalog services, is out of the box - catalog building and maintenance is a huge time abyss, and this takes the work out of that effort. Cons When your company grows and matures, introduces a majority balance of services, and/or heavily invests in branding and imaging, this becomes a less sophisticated application. Review Source R Reviewer Procurement Manager Used the software for: 3-5 years ### "Channel Online is invaluable tool for our business" August 17, 2017 4.0 Pros Compiling the catalogs of our primary distributors into a single source that we can use for quoting and ordering makes our work much easier. Cons Channel Online has to try and meet the needs of what I am sure is a vast variety of businesses, so not all their features will meet all needs for every business and is lacking in some features that would be very beneficial, to at least some businesses like ours. Review Source R Reviewer Account Executive ### "Reliability still the biggest issue" May 17, 2017 2.0 ChannelOnline's strengths are its time-saving measures: ability to get product information, check cost and availability from multiple sources, do comparisons, and generate PDF quotes. Customer service isn't bad - the last time I had an issue it was resolved in a reasonable timeframe. Biggest weaknesses are reliability and inability to effectively manage large and complex quotes (e.g. HP Big Deals). The latter issue is not a deal-breaker - I only use ChannelOnline for simple quotes anyway. Reliability has become a major issue lately. The past 2 weeks I've been getting a lot of error messages and interruptions. I learned early on to hit the save button constantly or risk losing changes that I just made, but these latest issues just happen suddenly for no reason at all. The sad part is, there's no notification given from CNET of any awareness of the issue or timeframe for resolution. I've learned to resign myself to hoping it gets fixed eventually. Finally, why can't I utilize my older quotes? Why do quotes expire after a limited timeframe and then become utterly useless thereafter? If you guys can change this annoying habit, it would be a great timesaver. Review Source R Reviewer Owner Used the software for: 3-5 years ### "I've used ChannelOnline for 15 years, it's a great product." August 17, 2017 5.0 Saves time. Allows my sales team to provide customers professional looking quotes. Easy follow up by having quote and sales data available from any computer. Pros Easy to use. Professional looking quotes. Easy access from any computer or mobile device. Integration with vendors was simple. Cons It's a little expensive. And there are suppliers that are tied to it that shouldn't be. Otherwise, its a great product. Review Source R Reviewer Senior Account Executive/Shareholder Used the software for: 3-5 years ### "ChannelOnline makes my job so easy. It is easy to learn, easy to use, and saves me a lot of time!" August 4, 2017 5.0 Pros Ease of use in creating and updating quotes in addition to adding new customers and editing new customers and contacts Cons Not very useful if the internet is down! Sometimes it doesn't pull in some of the product codes from some distributors. Review Source R Reviewer Inside Sales Support Used the software for: 1-3 years ### "Easy to quote, intuitive screens, quotes look nice" September 11, 2017 5.0 Customer facing docs look nicer. Ability to track previous quotes and keep customer contacts updated. Pros Ease of use. Easy to copy quotes, make changes, look up, overall easy. It is nice to be able to copy quotes and save the original for reference. Cons Ability to make changes and/or resolve issues. I had an issue where I wanted to change the notes section and it took a very long time to resolve. Review Source R Reviewer Sales Support Used the software for: 1-3 years ### "A very nice tool. My experience is overall positive" August 4, 2017 4.0 I am able to easily and quickly quote my customers what the are needing. Pros Easy to use. I have only been using the software for 1-2 years but I seemed to be able to navigate easily on my own with minimal training. Cons I noticed its difficult to change a worded description in a customers product list. When I emailed for assistance, I had a difficult time getting a response that helped. Review Source R Reviewer President Used the software for: 3-5 years ### "Channelonline" May 17, 2017 4.0 We use the website daily. The most important improvement would be increase the uodate speed of the pages when searching for product. Pros The information is accurate Cons Search speed is slow Review Source R Reviewer President ### "Easy to source products, but every other aspect is weak and antiquated." May 17, 2017 2.0 Support is poor. I've been waiting 7 months to fix the Autotask integration. There is no follow-up, but they take my payment anyway. Review Source R Reviewer GBDM, Tech ### "OD Tech" May 17, 2017 4.0 Love the website. Been utilizing for approximately 5 years. Only issue is stock level updates... Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.