Who Uses This Software?

Clock PMS is a cloud based property management system, ideal for independent accommodation providers, hotel groups, golf or spa resorts, city hotels, serviced apartments, hostels and similar.


Average Ratings

51 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
  • Support
    Online

Vendor Details

  • Clock Software
  • www.clock-hotel-software.com/
  • Founded 1996
  • Bulgaria

About Clock PMS

Clock PMS is a new generation all-round digital platform for hotel management. It comes with the widest range of guest-facing features and engagement tools, along with fully automated online distribution, rate intelligence, hotel F&B POS solution. With self check-in, auto-emails, digital room service, OTA distribution, commission-free direct bookings, MICE, integrated in one complete system and accessible with a single login, Clock PMS increases staff efficiency and guest satisfaction alike.


Clock PMS Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Clock PMS Reviews Recently Reviewed!

Clock PMS is a full-featured PMS solution at a very competitive price

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Clock PMS has all the features we need (integration, automated emails, revenue reports, etc.) at a very competitive price.

Overall: We began looking for a new hotel management system that could be fully integrated (PMS and Channel Manager) in order to relieve the workload of our front desk agents.

Clock PMS is simply awesome!

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really love the Self Service portal, the options for secure online payments and the accessibility from any device.

Overall: We were looking to find an efficient property management system that could be accessed at any time from anywhere.

Clock PMS is simplicity, ease of operation and true connectivity

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Clock PMS is simplicity, end user ease of operation, adaptable and now we realize that it continues to grow along with us.

Cons: Simply as a kind of suggestion, templates for emailing guests at time of booking and invoicing visuals.

Overall: As Bower got more famous and the more guests started checking in on a regular basis, we realised we needed to get better organized to avoid double bookings. Clock PMS turned out be everything we needed from the very beginning.

Vendor Response

by Clock Software on November 21, 2017

Your opinion is valuable to us. Thank you! Kind Regards, Clock Software Team

Clock PMS is amazing

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Automation of operations, quick and easy solutions, good channel manager, along with functional breadth.

Cons: In my opinion, a call centre to the already existing Support Portal would be very nice and convenient for me.

Overall: Since the very opening of our property, we have been using Clock PMS, and it has been a great experience!

Vendor Response

by Clock Software on November 20, 2017

Ms. Tadevosyan, We highly appreciate your positive feedback. We always strive to improve our product and services based on our customers' reviews. Kind Regards, Clock Software Team

Clock PMS is versatile and adaptable

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Clock PMS combines good hospitality management technology with user-friendly interface design which helps us easily arrange the rooms as well as better engage with value customers.

Cons: Don't stop updating this really incredible property management system and introducing new cutting-edge features.

Overall: Clock PMS is a hotel management system letting us quickly observe the room occupancy and market track, while also having masterful booking management. Simply, everything is good with Clock PMS.

Vendor Response

by Clock Software on November 17, 2017

Mr. Dung, Thank you very much for your kind words. We always strive to improve.

Clock PMS eases the hotel management

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We started using Clock PMS to unify our property management systems. Now it is easy to move bookings using the drag and drop, run payment reports, and even edit bookings.

Cons: We are unable to send one invoice if it is a big group booking, because we still only know how to issue out invoices for individual guests.

Overall: We have a sister establishment that started using Clock PMS and it only made sense for us to us so that it will be easy to access each other's accounts.

Vendor Response

by Clock Software on November 13, 2017

Ms. Christo, Thank you for your kind words. We are always listening to our customers and always improving.

Clock PMS rocks

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: What I love most about Clock PMS is its ease of use, the real-time synchronisation of all data across the various distribution channels and last but not least - the incredible guys of the support team behind the stunning PMS

Overall: We were using the very good Clock Software's Evo programme and it seemed only natural to take advantage of the next stage of PMS evolution - Clock PMS.

Vendor Response

by Clock Software on November 21, 2017

Thank you for your kind words, Mr. Stoyanov. Kind Regards, Clock Software Team

Clock PMS is the right choice

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Thanks to the adoption of Clock PMS with its accessibility, adaptability and flexibility, the process of managing the hotel has been simplified significantly.

Cons: It would really ease our day-to-day operations if the fiscal interface has connections to the local fiscal printers.

Overall: Because we were happy with the Clock Evolution software and choosing Clock's new hotel management cloud solution was the correct move.

Clock PMS brings efficiency to hotel operations

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The cloud-based property management system gives us more than ever before opportunities to efficiently manage the hotel.

Cons: Sometimes to find the answer to one's question is hard, but here the Helpdesk of Clock Software is really very helpful!

Overall: We had old-school installable software, but wanted a modern system that helps our work to be more efficient. Clock PMS turned out to be the solution to perfectly meet our needs.

Clock PMS is awesome

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: What I like the most about Clock PMS are the Guest Service portal options and the wide range of add-on features. The biggest change for us came with the options for the online guest check-in and checkout which was accepted by our guests very well.

Cons: I would appreciate it very much if the accounting functionalities of Clock PMS are further simplified.

Overall: Having long relied on a pen and paper, we needed a cloud-based system that can be accessed from everywhere.

The Clock PMS has turned out to be the perfect choice for us

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The customer support is really superb and fast. The channel manager works great, especially in combination with the rate settings. It's easy to create dependable rates so you don't have to spend an entire day editing each rate separately all the time.

Cons: I wish there was a way to set up a reservation request in the system that would hold the rooms so no other guests can book them until we receive a reply whether or not the interested guest wants to rent our rooms or not.

Overall: With our previous PMS solution, it was very difficult to keep all calendars up-to-date and prevent the risk of overbooking. Now Clock PMS with integrated channel manager takes care of all of that. It also generates our receipts which is just great since I'm not on site every day to make them myself.

Dabf0b66570b5df40176b94b77332486

Clock PMS is really user-friendly for managing multiple properties

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of access makes it possible for our employees to quickly learn the features of Clock PMS and start using it effectively.

Cons: Well, there are always things to be improved. But more importantly is that the Clock Software developers listen to the user feedback before planning the next improvements.

Overall: It helped me to do things faster and smoother which allowed me more time to do other tasks.

Clock PMS has worked very well for us since the very opening of our island resort.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I am still learning many things about Clock PMS. But Guest portal and its wide range of features has really impressed me. The currency and report options are also very useful in our day-to-day operations.

Overall: We have used Clock PMS since the very opening of our island resort. It has PMS and POS, and, most importantly, doesn't require expensive hardware. Running on solar energy, it is a perfect match for our needs, being able to use it on a rechargeable tablets.

Clock PMS is No. 1

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It has great API support. Superb back-end that you can always rely on. Another thing I like very much about Clock PMS is the monthly updates of the system.

Cons: There isn't a single thing that I don't like about Clock PMS! Well, kitchen monitor could be improved.

Overall: Without Clock PMS, it would be impossible for us to deliver the services modern hotel and restaurant guests demand! From the great API support, superb backend to a flawless user experience.

As operations are expanding, using a pen and paper is no longer an option

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Clock PMS won our trust with its:
a) Functionality - It has everything we need without the excess bloat
b) Lightweight/Compatibility/Mobility - It can run on any device (no matter the age of the device) which is extremely useful, as our property sprawls over several hectares. It even allows us to check and edit while mobile!
c) Simplicity - Training our staff, even those with no prior experience with a PMS, has been easy!

Cons: As an advice: An improved UI and switching between cross-function menus will be a great addition to the platform.

Overall: We survived on pen and paper management for a few years. As operations expanded, using a physical pen and paper based system (while affordable) was getting too slow, prone to errors and could not serve our needs.
Clock has streamlined our processes and workflows; not to mention finally having a Property Management System that integrated the different departments. Also, it finally let us integrate our reservations systems and allow us a vastly expanded market via online bookings.

The software seems in an early stage. A lot of bugs and many things not yet or wrongly implemented.

Sep 13, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
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Pros: It has potential. A lot of features and detailed preferences.

Cons: It doesn't seem to be designed with the user in mind. There are many unnecessary clicks, things to fill out, tabs to open, etc. It is not streamlined to be used by a hotel in a productive way.

Overall: so far it takes us more time to do our work than before. We hope we can change that in time.

Vendor Response

by Clock Software on September 15, 2017

Mr. Balz, Thank you for your feedback. The opinion of every user is very important to us to constantly improve our products and services. We have referred your feedback to our Customer Support and they will very soon get back to you to discuss your remarks in detail. As you have started using Clock PMS only recently, it could be a good idea to go through the setup of the configurations and the operational procedures once again to make sure they have been properly addressed during the initial onboarding Thank you for your support. Kindest regards, Clock Software Team

Clock PMS allows us to take advantage of the latest hospitality technology. Easy & friendly setup.

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We wanted a web based solution because it can be accessed easily from anywhere. The Clock PMS has a friendly interface and it can be used on mobile devices. A fully integrated channel manager, automated guest emails, API for connection to external systems, F&B POS.

Cons: Clock PMS works great on any device, saving time and improving customer satisfaction. The team behind are open to ideas for improving the system. There are regular updates and improving the system and usability. Just one thing - it could be an easier process for a suggestion for improvement.

Great PMS !

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Cloud software can be use everywhere. Good security and flexibility, easy to use. no bugs. Very good technical assistance

Cons: Reports are a little confusing. I would like to have some charts. Housekeeping tools can be improved.

Vendor Response

by Clock Software on May 19, 2017

Thank you, LEGUIDE, for sharing your experience with our software and services. We are improving our software and such feedback provides us with guidance to what, we should pay more attention. Thank you for choosing Clock PMS, Clock Software Team

Easy handling, beautiful interface and various functionalities that are saving us a lot of time.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Here's why we chose Clock PMS by Clock Software - Attractive interface, easy handling, very complete and powerful.

Cons: We would love to see a stock management for the POS (shop). It is most likely the only thing we are missing.

Overall: Saving a lot of time, avoiding mistakes, we now have a central system on all the branches of the business.

Here's how we see Clock PMS by Lighthouse Golf & Spa Hotel

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We were using installable software and we needed much more, and not just a PMS. We needed a customer friendly online reservations system. And we chose Clock PMS, because of the solution it offers for online booking.Since our start using Clock Software, we are receiving more Online Bookings.

Cons: There's nothing that we do not like about the software. It gave us everything that was promised and more.

Overall: Here's why we use Clock PMS - customer friendly, easy to use and nice design.

My Satisfying experience with Clock PMS

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: There are 3 thinks we love about it and they are:
1. Easy to work with; 2. Nice design; 3. Well programmed, meaning it doesn't crush or downtime.

Overall: When we were looking for PMS there were couple of problems which needed to be solved. 1. To be robust and 2. to be integrated PMS.
Researching for PMS we found Clock PMS and it looked promising and at a good price.
We started using it and now we a bit more organized.

We stick by Clock

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: guest friendly, can be used over the mobile, very adaptive management taking into account the property's recommendations

Cons: Improvement suggestions are only accepted through the system, not over the phone or the chat

Overall: We have worked with Clock for about two decades now and when we needed a new management system after the renovation of the hotel we turned to them and their new product without hesitation. Especially since we wanted to focus on guest service and guest engagement is a major feature of Clock PMS. We love the guest friendly interface and the fact that we can keep track of everything from any place, on any device.

Vendor Response

by Clock Software on March 20, 2017

Mr. Zhelyazkov, we will not be the hotel pms that we are at the moment without the help and feedback of our partners. Thank You for your words!

Better organization

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: User friendly, Organized, Integrates well

Overall: We chose ClockPMS for several reasons: the intuitive interface, the integrations with other systems, and the fact that it helped us organize our work better. It is not the first cloud system we are using, but it is definitely the best so far.

Vendor Response

by Clock Software on March 20, 2017

Cain, Thank you for your kind words. For us, it's pleasure to know that we are doing a great jobs and people appreciate it.

The self service portal was the dealmaker

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Self service portal, cloud, one stop shopping

Overall: We wanted a cloud PMS because of the online access they offer. What made us choose Clock PMS was the self service portal where guests can manage their own bookings. The result is more personalized service because now the front office can focus more on the guests. We are very happy with our choice.

A cloud PMS which keeps growing

Mar 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: CLOUD + CLOUD + CLOUD

Overall: We opened in 2015 and Clock PMS is the first hotel management system we use. As the first passive hotel in Brussels, we were looking for an affordable PMS based in the cloud. Clock PMS was our first choice and we have not regretted it.

Recommendations to other buyers: We would like a bit more user friendly channel management.

Vendor Response

by Clock Software on March 20, 2017

Mr. Schultz thank you for your words. We are doing our best to keep the product always ahead of the trend and up-to-date.

A dynamic company that develops constantly the software

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: API for connections to other systems

Overall: We are a new-generation hostel and have been using Clock PMS for a few of years now. Initially we chose it because of the good price management tool and the possibility to connect the PMS with external systems (API). As a result, we now have a faster check-in, which is very important in the hostel business, and better data analysis.

Flexibility and data capture

Mar 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Reports, Ease of Use and Data.

Overall:
Our previous system was dated and very slow and we needed a modern hotel software which is more flexible and can give us enough information for more accurate analyses and business strategies. Clock PMS offers a number of data capture points and helps increase revenue.

Vendor Response

by Clock Software on March 20, 2017

Our mission is always to be up-to-date and provide the best possible solution for hospitality management. The feedback from our partners motivates us to keep going. Thank you Mr. Ali.

Clock fulfilled all the requirements

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: User interface, Cloud/SaaS model, Easy Management

Cons: I miss a good and flexible graphical/chart analysis module

Overall: We are running a modern family hotel. We needed a SaaS system with a web reservation system, channel manager, and restaurant module. Being an IT professional myself, I did an extensive research before we chose ClockPMS. It fulfills all the requirements and the interface is very intuitive. Another plus are the regular updates and the interesting new features which are added without the client having to do anything.

Vendor Response

by Clock Software on March 09, 2017

Santiago, Thank you for your kind words and time to tell a few words here. As you know we take every feedback under consideration for our next updates. Best Regards, Clock Software Team

Excellent support team

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Support team, Channel manager update speed, Updates

Overall: We opened in 2015 and Clock PMS is the first PMS we use. It has its own channel manager and web reservation system which means our availability is always up-to-date we never overbook. And the support team are great and always ready to help.

Recommendations to other buyers: We would love to see some solution for third party agents, like smaller TAs.

Vendor Response

by Clock Software on March 09, 2017

Marko, This has been a pleasure working with you for more than a year now. We appreciate loyalty and the feed back is always good to have. Superb Hotel PMS and expert support team to handle all the questions is a must. Best Regards,

Clock really ticked all the boxes for me

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Automated emailing. Drag and Drop on the booking chart. Responsive screens work great on any device.

Overall: As a relatively new family run business we were looking for a PMS that matches our business model. We found everything we wanted in Clock PMS and we loved its design. It runs on any device and we aren't tied to the office desk anymore.

Recommendations to other buyers: Taking payment section of the WRS needs improvement

Vendor Response

by Clock Software on March 09, 2017

Dear Stuart, Thank you very much for your kind words. We are really doing our best to stay one step ahead .

100% more bookings from booking.com

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments:
Before switching to Clock PMS our hotel was using a closed PMS that has no access to the web and required a huge local network infrastructure. We wanted more bookings from abroad and started looking for a web based solution with a channel manager. Clock PMS turned out to be much more than we expected. It has a channel manager, POS, guest emails, etc. and it is web ready. We are extremely happy with our choice because we have increased our bookings through booking.com in 100% in relation to previous year in the same month.

Vendor Response

by Clock Software on February 27, 2017

Thank you, Eduardo! Hearing about your successful growth with the help of Clock PMS is extremely valuable for us. Real-time online distribution, guest engagement and system consolidation are our top priority that we believe are the key for hoteliers to improve revenue and operations.

Clock, the PMS we needed

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: After a research of more than 40 PMS we found that Clock was the one the suites more our needs. It's easy to use for new receptionist but at the same time is very reliable ang give you the opportunity to create many efficient report

Top Quality Program ¿ Great Technical Support Service

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually being there. Clock PMS made everything easier despite the fact that our back office (reservations and accounting department) was far away from the hotels. We were also able to manage in the same software the reservations of 4 different hotels. Because it is a cloud database, the distance was no longer an issue and we didn't need a different server for each hotel. We can check in real time the check-in and check-out of each of the guests. We can make changes in the dates of reservations and in room allocation and the reception is able to see the changes right away. We can provide at any moment all the vital information regarding reservations, payment methods, rates etc. to the reception department of any of the 4 properties. Our accounting department is also able to check in real time each and every charge and payment. Every night they can see daily reports of each hotel. We were able to connect the POS of the restaurant with the hotel PMS, making it easier to monitor the charges for each room. Their software is always working and we have never encountered any problems.
Their tech support team is really amazing, they respond to any of our problems, questions and inquiries right away and the most important thing is that they listen to our needs and constantly change their software, with updates every 45 days, to adjust to what we, the clients, want. We could not be that efficient in our work if it was not for Clock PMS.

Vendor Response

by Clock Software on January 18, 2017

Thank you for the good words and for evaluating our software and support. It has always been our top priority to develop the hotel PMS of the future - one that increases efficiency and profitability of hospitality businesses and solves issues that previous solutions were not capable of dealing with. Your words of appreciation make us proud and give us energy to continue our work with even more enthusiasm.

Clock, a user friendly software

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
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Comments: At the beginning of 2015, we were desperately looking for a software that could suit our needs.
We reviewed around 40 different software and when we approach Clock.
The software looked very user-friendly and easy to teach to our receptionist (we are a hostel and we change often people at the reception)but at the same time plenty of features and instrument to make our job easier and to offer to our guest a better product everyday.
Since we are a hostel (one of the first to use Clock) and the software is room based we had to modify some settings but the team was always pretty flexible to help us. The things we like more about Clock is the amount of update they launch every month. They know the hotel industry is always running and they go with it. When we think about Clock we see more a partner than a supplier

Vendor Response

by Clock Software on January 18, 2017

Thank you, Federico, for being such a valuable partner to Clock Software and for your appreciation for our work. We take your words as a reassurance that the dedicated setup of Clock PMS that we have developed really works well for hostel and hybrid accommodation providers. People may not appreciate it, but the inventory and revenue management is much more difficult for hostels who need to manage beds and rooms than for standard hotels that manage only rooms. It was not without your help that we managed to provide hostels with software that meets their specific needs.

after one year of using Clock review

Nov 18, 2016
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Easy to set up new company

Cons: Credit Card processing

Overall: Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.

Recommendations to other buyers: Clock has been improving the software with new releases. This makes me hopeful they will improve the credit card processing.

Vendor Response

by Clock Software on December 19, 2016

Dear Jeffrey, We feel that such a low rating is a bit one-sided for such wide and multi-faceted system, especially in view of our long and productive business relations with Lark Hotels in all their 19 properties. Although we respect your opinion, we feel it is quite unjust to rate a software product low because of its lack of one single function ignoring its existing features which - in their entirety - make Clock PMS a modern professional hotel management system with satisfied customers in 50+ countries worldwide.

Not bad at all

Oct 14, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Very familiar and user friendly. In a point of manager view some details like nr of folios i think must be secuential regardless of their state or value.

Ask and Ye shall receive

Oct 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I am so excited to see the new ability to "complete" a ToDo. I wanted to verify who and when an action was accomplished. I suggested it and Clock made it happen. Thank you.

Vendor Response

by Clock Software on October 10, 2016

Thank you for the good words! We are glad to hear you liked this improvement and hope you will find the new task categorisation as useful. Thanks for helping us make Clock PMS better.

Excelent Reservation Sytem

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am using Clock PMS since 3 years and have xml connection with OTA.
It is very easy to work with this software. Good support, easy access, nice futures.

Vendor Response

by Clock Software on October 07, 2016

Thank you for the good words and for our long-lasting cooperation. It has always been a pleasure working with you!

Great all-round , intuitive and easy to use PMS

May 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very happy we have chosen for Clock PMS. It suits our needs perfectly and allows me to monitor the progress of my business closely. It feels very solid, and well organised. We have been using it for several months now and I haven't been able to discover any bugs. I feel it is genuinely done by hoteliers for hoteliers, so really with the business in mind.
Best of all is the software is developed in such a way, our employees understand how to work with it within minutes. Very self explanatory! The program works great in combination with their POS solution.
And last but not least, their help desk is always available, very helpful and service minded.

Great work!

Vendor Response

by Clock Software on May 26, 2016

Thank you for the good words! We appreciate your feedback and we will keep up our efforts to bring you a modern convenient hotel PMS and POS solutions and provide excellent support.

Clock has proven itself as the native cloud-based, full featured solution that we¿d been looking for

Dec 05, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We¿re a 50-room, centrally located property in ever popular Bruges, Belgium and for some time already, we had been wanting to take advantage of what the cloud can achieve, things like having a limited (and budget-friendly) IT footprint, being accessible always and everywhere and having a closer electronic tie-in with our client base to strengthen our direct market share. We felt it really didn¿t make sense that existing hotel software interfaces are often separate and were convinced that we could increase efficiency and profitability with a more modern approach - like the one offered by Clock. As these were areas of concern following an earlier switch to a different cloud solution, we also needed something that was properly responsive - seconds do matter! Clock really have `measured up¿ and their team has been most supportive. Clock POS too has significantly lightened the workload and our room distribution has noticeably benefitted from the XML-connectivity employed by Clock. We now feel that our operation is properly supported in terms of software, Clock allows us to take advantage of some of the latest in hospitality technology and will likely continue to do so.

Vendor Response

by Clock Software on December 07, 2015

Thank you for sharing your thoughts and for the good words. We will keep on working hard to deliver even more improvements and prove our system the best cloud hotel software on the market.

Just keeps getting better!

Nov 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software ceases to amaze me at its constant improvements,
I have just set up our occupancy derived rates on our system and after taking a while to get it right, hey presto - works on my website and the OTA's. Thank you guys, this will make a big difference to managing the property inventory.

Also like the successive booking notes.

Will most likely add Clock POS to our property in the New Year.

I am also looking forward to moving forward with our next hotel in Jamaica, any time now....... had no hesitation in recommending Clock for our new project.

Keep on going Guys, you are making my life so much easier!

Vendor Response

by Clock Software on December 07, 2015

Thank you, Carolyn! Making your life easier and giving you the tools to provide unique guest service is our ultimate goal. Your kind words show that we've kept our promises. Thank you fir sharing it!

very good PMS system

Jul 29, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The System is running smoothly. Costumer service is very quick to resolve any problems. costumer service is always trying to personally customize the system to any of our needs.

I have tried many PMS systems but i think these is the best.

Thank you Clock PMS form making my life much easier!!

Vendor Response

by Clock Software on July 29, 2015

Thank you for choosing Clock PMS and for your appreciation! We are happy and proud to partner with you in achieving your business goals.

Great and lean software for hotel and restaurant management

May 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use this hotel for our 4* resort in South America both PMS and POS modules (reservation management and restaurant POS module).

Since we take reservations in an other location than the hotel, CLOCK helps a lot to organize our work efficiently (there is no need to synchronization as the software is web-based). The software is easy to use, lean, reliable and has a very good cost/benefit (it's on a subscription basis, so you don't need to invest anything upfront). Another highlight are the interfaces to varios booking engines (such as booking.com, tripadvisor etc.), which automatically synchronizes our rates and availability with them.

The best feature about CLOCK is the team behind, they listen to their customers and constantly improve their software. Many of our suggestions have been implemented at no cost in no time.

The only downside of the system is the reliability of the internet. If the internet connection breaks down there is no way to access the information (but this point applies more to countries where internet connections are unstable; until now PMS and POS hasn't had any downtime).

CLOCK PMS and POS are completely recommendable from small to bigger hotels and restaurants who are ready to implement a modern software that is completely online based.

Vendor Response

by Clock Software on May 15, 2015

Thank you so much for the kind words! We wish you a lot of success and will keep our efforts to provide excellent service and deliver more valuable features and improvements of our software. You, our clients, are the one thing that drives us to be outstanding.

Great Hotel Software!

May 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been looking for a software for our Hotel for a long time. Finally we found Clock, and it is exactly what we've been looking for. It has great functionality, and a pricetag that is perfect for us (a small hotel). There are some things that can definitely be improved, but it looks like they are constantly updating the software, and it should continue to get better.

Vendor Response

by Clock Software on May 15, 2015

Thank you for the good words! Yes, we constantly update and improve our software based on industry trends and customer feedback. We listen carefully to what you have to say and our service team is always ready to help if you need anything. We wish you and your business a lot of success.

Awesome software and exceptional customer service

Apr 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I researched quite a bit before switching the two hotels I manage and migrating away from Micros Opera, after 8 years, $$$.$$$ spent.

Result: Clock does more and better, integrates Web reservations and channel manager, the cost is a fraction and the service is even better than Micros' - they are following our necessities also when this means software development, and they do i quick and clean.

This is definitely the best SaaS PMS on the market.

Vendor Response

by Clock Software on April 22, 2015

Thank you so much for the good words! It is always nice to see a happy customer and we won't stop our efforts to please all our clients with useful features and excellent service.

Adoption of Clock Software

Apr 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are an independent collection of 4 hotels, who identified a need to replace a legacy PMS. After asking for RFP submissions from a list of hotel software providers, Clock was chosen as a partner who were willing to work with us in getting the software to work for our business needs.

These were our system requirements:

Easy to use software
Allow central management of guest/company profiles
Allow yield management of room rates/packages
Integrated channel manager
Transparent software pricing
Interfaces to 3rd party systems
Integrated web booking engine

The adoption of this cloud based software, requiring only an internet browser and connection, eased the pressure on our IT budget.

The management of Clock have proven their commitment to the partnership in working closely with us and addressing our concerns by understanding several software enhancements and integrating the booking engine into our website.

The project was further escalated with the adoption of their POS and other modules into our hotels. The backup and support from them has been invaluable and we wish to continue in working with them in the further enhancement and development of the software.

Vendor Response

by Clock Software on April 20, 2015

Thank you for your kind words, Neil! We are pleased to have you as our customer and your feedback has always been valuable and highly appreciated.

Simple, intuitive 100% cloud software

Apr 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: You are all aware that the decision to change hotel software is not taken lightly.
After careful consideration coupled with the ability to create a "dummy hotel" that gave us the ability test the features we made the decision to operate our hotel with CLOCK PMS.

Please consider we are a high volume operation, 76 bedrooms, 100 seater all day restaurant and extensive event facilities for up to 200 guests.

Being totally cloud operated CLOCK gives us the ability to operate anywhere that you can get an internet connection.
Within the hotel we are able to check guests in on an iPad taking signatures in their rooms, no need to queue at the reception desk.
Order food and drinks from an iPhone on our terrace with the check remotely printed to the kitchen.
Guests can also check out using their self service portal.
From home I can update rates, check reports and monitor sales.

I really would recommend CLOCK software as a solution, there are too many features to list, just take a look at their website.
One thing is for certain, all the features work, you get a tremendous support if required and we have never looked back.

I have just configured a new 32 bedroom hotel we have purchased and transferred all bookings within 3 days, up and running by the end of the week, amazing!
Set up costs, 3 coffees and a roast ham sandwich each day, no expensive training fees that software companies demand.

I would 100% endorse ClOCK software

Derrick Holland
General Manager
The Grand Hotel
Lytham St Annes

Vendor Response

by Clock Software on April 07, 2015

Thank You Derrick and everyone at the Grand Hotel! We are proud and happy to be your hotel and restaurant software provider.

Excellent PMS for Hotels

Mar 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have tested some PMS in the market and the best is Clock PMS, it's very useful and easy for all employees.

Vendor Response

by Clock Software on March 30, 2015

Thank You very much for choosing Clock PMS and for your kind words!

Greatest response time and willingness to work with customers!

Mar 18, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a very small business (7 lodging rooms and a meeting space) and have been looking for a cloud based solution for some time. I have been a long time user (15 years!) of a very expensive, high end solution (RoomMaster by Innquest) but since it requires a fair investment in hardware, I started looking for a different, cloud based solution.

This past fall I found Clock PMS. Making the switch has been the best thing for us! The staff at Clock PMS is so wonderful it's hard to put it into words. If you need help, they will set up a screen sharing session and help you. If you need a modification made to the software, they have a great way to document your request, and then other users can vote on the request. Requests that receive multiple votes from others get moved up in priority and get added as features quickly!!! There were several improvements I suggested, based on my experience with the other system, and they have almost all been added already or are now on the "to be added" list.

The development team is very responsive and can release upgrades frequently...... with the last upgrade a small feature broke ~ I reported it and within just a few hours it was fixed!

While there will always be a place for the higher end PMS solutions ~ CLOCK PMS is perfect for our business and we're really super happy we made the switch!

Vendor Response

by Clock Software on March 19, 2015

Thank you for your kind words and appreciation! Customer feedback is very important to us and we listen carefully. Our service and development teams are working hard to make sure Clock PMS is the perfect solution for small and bigger properties alike and provide all the necessary or trending high-end features a cloud based hotel management system can offer. And we are always there for you for any requests or assistance.

Looks pretty good, but slow to update. Good customer service, when you can reach them

Feb 13, 2015
2/5
Overall
1 / 5
Ease of Use
4 / 5
Customer Support

Comments: I gave it a trial and it looked promising, until I needed to add extra children at a reduced rate. Some of my room hold 6 people, so they wanted me to set up a rate type for each scenario. ie. 2 adults, 1 child, 2 adults, 2 kids, 2 adults 3 kids, 2 adults 4 kids, 3 adults 1 child, 3 adults 2 children...etc. you get the picture. Very cumbersome, then the for each season there was no default, so I had to spend 45 minutes per season updating the extended rates. They use Amazon servers so they say, so uptime and response time should be fairly good, but I found it a bit slow. Might be my net speed tho'. Good price . Bulgarian product so everyone has a strong accent. Support is Europe based so you have to account for the time difference.

Vendor Response

by Clock Software on March 19, 2015

Thank you for your feedback! We admit that Clock PMS was initially developed for traditional high-category hotels rather than for shared-type accommodation properties. Though our rate management system already provides a simple and handy solution that would have solved your problems - the derived rates, based on feedback from you and a few other customers, we are currently working on the closer adaptation of the Clock PMS's functionality to the needs of properties that offer such type of accommodation. We kindly invite you to stay in touch so that we can keep you informed on the new features. Our support team is indeed based in Bulgaria, an emerging IT market chosen for outsourcing by companies like HP or IBM and with good IT specialists that, as you noted, provide excellent service. Finally, as the American market is a top priority for us, we gladly inform you that we have just introduced our new support hours: 2am - 9pm EST and a new North American telephone number.

Clock PMS -best PMS

Nov 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Its the best pms we have ever used. Its intuitive. Well thought out. One aspect thats great is the way Profiles are handled. No duplications ever!!
Every aspect of this software is very good indeed.
If anything we think could be improved, its a few more financial reports giving detail on expected revenue due over next week and month etc!

Vendor Response

by Clock Software on January 09, 2015

Thank you for the good words, Richard! And for the hints, too. As you know, we are constantly working on further improvements and your feedback is very valuable to us.