# Clock PMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Clock PMS the right Hospitality Property Management solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132161/Clock-PMS/reviews --- Clock PMS 4.7 (86) [View alternatives](https://www.capterra.com/p/132161/Clock-PMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Reviews of Clock PMS Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews MD Max D Night auditHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “It helps streamline front desk operations, reservations, housekeeping, and guest management in one system.“ May 24, 2026 MD Max D Night auditHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “It also offers good value for money with useful features that simplify daily operations.“ May 24, 2026 MD Max D Night auditHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “The platform is reliable, easyto navigate after training, and improves efficiency for hotel staff.“ May 24, 2026 CT Chance T General ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “I love the maintenance feature that allows us to see which rooms have issues and what they are.“ April 1, 2022 ## Showing most helpful reviews Showing 1-25 of 86 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samir S. Executive Director Hospitality Used the software for: 6-12 months ### "Excellent Multi Currency PMS" April 13, 2021 5.0 I am totally sold on the software. I spent COVID lockdown (8 months) reviewing alternatives. Clock allowed me full access until going live and provided uunparalleled prepurchase support and guidance. No hard sells and no gouging. Fair through and through. Pros I looked at more than a dozen PMS solutions. None came close with respect to multi-currency rates, invoicing, VAT calculation, and payment reporting. The solutions are elegant and intuitive. The form set ups are not always easy to follow for new users but they get used to it soon enough. It has a fantastic customizable guest mailer system and self service facilities. Cons I was sad that the POS add-on was insufficiently developed and therefore very basic as I would have liked the fully integrated solution. That having been said, the software has robust api access and is well integrated with multiple applications. Alternatives considered [eZee Absolute](https://www.capterra.com/p/135751/eZee-Absolute/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Djubo](https://www.capterra.com/p/143927/Djubo/)[WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)[Hotelogix](https://www.capterra.com/p/76374/Hotelogix/) Reason for choosing Clock PMS Multicurrecy, cost of features, ease of setup, and presales support. Review Source MD Max D. Night audit Hospitality Used the software for: 6-12 months ### "Excellent hotel management system with great features" May 24, 2026 5.0 My overall experience with clock PMS has been very positive. It helps streamline front desk operations, reservations, housekeeping, and guest management in one system. The platform is reliable, easyto navigate after training, and improves efficiency for hotel staff. It has made daily hotel operations much more organized and manageable. Pros Clock PMS is very user-friendly and makes booking and reservation mangement smooth and efficient. The system has great hotel management and housekeeping features that help staff stayorganized and improve communication between departments. Customer support is responsive and helpful whenever assistance is needed. It also offers good value for money with useful features that simplify daily operations. Cons There can be a slight learning curve at first for new users because of the number of features available. Some setting and reports could also be more customizable, but overall the system works very well once you become familiar with it. Review Source Bradley F. Owner Hospitality Used the software for: 2+ years ### "Great Lightweight System" March 17, 2023 3.0 Pros Its easy to put in smaller hotels and do all of the things a bigger more expensive system does. Cons Its a little clunky and not user friendly in places but does the job. Review Source DK David K. General Manager Hospitality Used the software for: 1-2 years ### "GREAT SYSTEM" March 22, 2019 5.0 Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away. I don't think you will find a better PMS on the market. Pros I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their "partnerships" with Assa Abloy (door locks and RFID key cards) and Adyen (credit card processing) make for a seamless experience for us and our guests. Also, the Web Reservation System works great with our website. Guests book online, pay their deposit or balance, and everything shows on their booking screen. I almost forgot to mention the support department. Everyone that I have worked with has gone above and beyond my expectations. Even though we are a US property, we still receive prompt response to our inquiries. They are great people! Cons Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn't experience this issue. The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first, but once I got the hang of it - no problem. (thanks to help from support) Since we are not a conventional hotel , CLOCK PMS does not have every feature that I would have liked. We have 30 individually owned condominiums and to have an "Owner's Portal" where our owner's could access upcoming bookings, financial reports, etc. The way CLOCK continuously updates with their clients in mind, I know it's only a matter of time before this function will be available. Review Source CT Chance T. General Manager Hospitality Used the software for: 1-2 years ### "Best Property Management System that I have used." April 1, 2022 4.0 Despite the cons I have listed, I really like CLOCK. It has bookmarks for easy access to functions. I love the maintenance feature that allows us to see which rooms have issues and what they are. I don't use the rate features because we use Room Price Genie, so I cannot comment on it. Pros Reliability! It rarely has a problem and when it does they fix it quickly. I have used several other PMS programs and they often crashed and had bugs that were not fixed for weeks. Their customer support team is very responsive and helpful. AND the TO DO LIST. It is a huge help not just with the reservations but other things we do in the office. We use it all the time! Cons Some of the functions require more clicks than is optimal. I wish that charging to saved credit cards for companies were streamlined. We charge for the fist night at time of booking and it is annoying that CLOCK only tells us the average price of one night instead of the actual price of the first night. CLOCK offers several color flags for reservations, which is helpful, but I wish it allowed for multiple color flags like a different PMS that I have used. It could be accomplished by adding a header and a footer stripe to reservations. And it would be very helpful to be able to place several rooms down at once. Review Source CR Ciro R. Procurement Manager Marketing and Advertising Used the software for: 1-2 years ### "No Inconveniences, Perfect Platform for Management in Hospitality" April 22, 2024 5.0 Clock PMS was a game changer in my line of operations since there are no more customer complaints about double or over bookings. Pros It allows for booking management which eliminates the inconveniences caused by double booking Cons Has a learning curve and this means that beginners must be taught on how to use it and this can be time consuming Review Source Selina Senorita D. Reservationist Hospitality Used the software for: 1-2 years ### "A useful and very good channel manager." December 4, 2019 5.0 I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this. I hope it will always be good like this :) Pros Easy to use, usefull, display colour, So far this software is good. Cons So far it hasn't been found. Hope it will be better. Review Source Nathan V. General Manager Used the software for: 1-2 years ### "Clock PMS is really user-friendly for managing multiple properties" October 12, 2017 5.0 It helped me to do things faster and smoother which allowed me more time to do other tasks. Pros The ease of access makes it possible for our employees to quickly learn the features of Clock PMS and start using it effectively. Cons Well, there are always things to be improved. But more importantly is that the Clock Software developers listen to the user feedback before planning the next improvements. Review Source Francesco L. Co-Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Very Flexible" October 7, 2021 5.0 Pros Api interface:: permits everithing you need. Many integration out of the box. Fast and accurate support Cons the interface was old but with the last releases is modern and its customisation is easy Review Source VR Verified Reviewer VP Revenue Management Used the software for: 1-2 years ### "Good PMS platform and easy to use" May 10, 2018 4.0 Pros The platform is a nice and clean, easy to use the software. It allows you to effectively manage your hotel in all areas and is very effective in the data it provides. Cons The reporting is a little less, the PMS has many data points and the reporting can be more advanced. At the moment they work on a voting function but i think they could really benefit from thinking out of the box and just adding more reports. Review Source CM Calin M. Manager Hospitality Used the software for: 2+ years ### "Clock PMS is the right choice" October 16, 2017 5.0 Because we were happy with the Clock Evolution software and choosing Clock's new hotel management cloud solution was the correct move. Pros Thanks to the adoption of Clock PMS with its accessibility, adaptability and flexibility, the process of managing the hotel has been simplified significantly. Cons It would really ease our day-to-day operations if the fiscal interface has connections to the local fiscal printers. Review Source TT Tony T. Manager Hospitality Used the software for: Less than 6 months ### "Scheduled to go live with Clock soon!" March 22, 2019 4.0 Since we have not gone live with Clock, it is difficult to confirm the actual benefits. However, if the PMS does work as well as they suggest and we envision, I believe that it will make our property much more efficient and effective. I am hoping for positive results! Pros The software seems fairly intuitive and capable. I appreciated the layout and the integrations, especially with the recent addition of Siteminder connectivity. The support staff seem to try their best to answer our questions and concerns. Cons Since they are based in Europe and we are in North America, I do wish they had actual offices or staff based out in North America to deal with emergencies or important timeframes. I believe that implementation would have been more efficient if they were local. To start, 24-7 support (as many of their competitors have) would be great. Review Source AT Alexandra T. Sales Manager Hospitality Used the software for: 1-2 years ### "Here's how we see Clock PMS by Lighthouse Golf & Spa Hotel" May 2, 2017 5.0 Here's why we use Clock PMS - customer friendly, easy to use and nice design. Pros We were using installable software and we needed much more, and not just a PMS. We needed a customer friendly online reservations system. And we chose Clock PMS, because of the solution it offers for online booking.Since our start using Clock Software, we are receiving more Online Bookings. Cons There's nothing that we do not like about the software. It gave us everything that was promised and more. Review Source JH Jacob H. IT Hospitality Used the software for: 1-2 years ### "Feature Rich, but confusing to set up and use" July 24, 2019 4.0 Pros Clock PMS has all the features you would ever want in a PMS software. Cons While it has a better design than many other PMS software​, it is still a confusing interface. The settings are complicated and not very well organized. Review Source AB Anna B. General Manager Hospitality Used the software for: 1-2 years ### "Clock PMS is simply awesome!" November 20, 2017 5.0 We were looking to find an efficient property management system that could be accessed at any time from anywhere. Pros I really love the Self Service portal, the options for secure online payments and the accessibility from any device. Review Source MT Marjo T. Business Director Hospitality Used the software for: 1-2 years ### "Clock PMS brings efficiency to hotel operations" October 16, 2017 5.0 We had old-school installable software, but wanted a modern system that helps our work to be more efficient. Clock PMS turned out to be the solution to perfectly meet our needs. Pros The cloud-based property management system gives us more than ever before opportunities to efficiently manage the hotel. Cons Sometimes to find the answer to one's question is hard, but here the Helpdesk of Clock Software is really very helpful! Review Source NF Neil F. Group Revenue Manager Used the software for: ### "Adoption of Clock Software" April 17, 2015 5.0 We are an independent collection of 4 hotels, who identified a need to replace a legacy PMS. After asking for RFP submissions from a list of hotel software providers, Clock was chosen as a partner who were willing to work with us in getting the software to work for our business needs. These were our system requirements: Easy to use software Allow central management of guest/company profiles Allow yield management of room rates/packages Integrated channel manager Transparent software pricing Interfaces to 3rd party systems Integrated web booking engine The adoption of this cloud based software, requiring only an internet browser and connection, eased the pressure on our IT budget. The management of Clock have proven their commitment to the partnership in working closely with us and addressing our concerns by understanding several software enhancements and integrating the booking engine into our website. The project was further escalated with the adoption of their POS and other modules into our hotels. The backup and support from them has been invaluable and we wish to continue in working with them in the further enhancement and development of the software. Review Source Response from Clock Software April 20, 2015 Thank you for your kind words, Neil! We are pleased to have you as our customer and your feedback has always been valuable and highly appreciated. SP Santiago P. General Manager Hospitality Used the software for: ### "Clock fulfilled all the requirements" March 8, 2017 5.0 We are running a modern family hotel. We needed a SaaS system with a web reservation system, channel manager, and restaurant module. Being an IT professional myself, I did an extensive research before we chose ClockPMS. It fulfills all the requirements and the interface is very intuitive. Another plus are the regular updates and the interesting new features which are added without the client having to do anything. Pros User interface, Cloud/SaaS model, Easy Management Cons I miss a good and flexible graphical/chart analysis module Review Source Response from Clock Software March 9, 2017 Santiago, Thank you for your kind words and time to tell a few words here. As you know we take every feedback under consideration for our next updates. Best Regards, Clock Software Team KM Katelyn M. Guest Experience Host Hospitality Used the software for: 6-12 months ### "Great for Reservations and Management!" April 11, 2019 5.0 This helps efficiency with guest reservations and allows for accurate and quick customer service. We love this software and it definitely speeds up the process and makes for an overall better experience! Pros This software is extremely user-friendly and allows customers and employees to increase satisfaction through making reservations with increased speed and accuracy. This software is simple to use but extremely effective. Cons Uploading existing information into the system can be difficult when you first get it since they want it formatted a specific way, but after that it is smooth sailing! Review Source SD Stephane D. Owner Hospitality Used the software for: 6-12 months ### "Easy handling, beautiful interface and various functionalities that are saving us a lot of time." May 2, 2017 5.0 Saving a lot of time, avoiding mistakes, we now have a central system on all the branches of the business. Pros Here's why we chose Clock PMS by Clock Software - Attractive interface, easy handling, very complete and powerful. Cons We would love to see a stock management for the POS (shop). It is most likely the only thing we are missing. Review Source GFM Gian Franco M. Marketing Manager Hospitality Used the software for: 6-12 months ### "Clock PMS is a full-featured PMS solution at a very competitive price" November 20, 2017 5.0 We began looking for a new hotel management system that could be fully integrated (PMS and Channel Manager) in order to relieve the workload of our front desk agents. Pros Clock PMS has all the features we need (integration, automated emails, revenue reports, etc.) at a very competitive price. Review Source JP Juan P. Manager Hospitality Used the software for: ### "My Satisfying experience with Clock PMS" March 31, 2017 4.0 When we were looking for PMS there were couple of problems which needed to be solved. 1. To be robust and 2. to be integrated PMS. Researching for PMS we found Clock PMS and it looked promising and at a good price. We started using it and now we a bit more organized. Pros There are 3 thinks we love about it and they are: 1. Easy to work with; 2. Nice design; 3. Well programmed, meaning it doesn't crush or downtime. Review Source KH Kamran H. IT Consultan Hospitality Used the software for: 1-2 years ### "Clock PMS won our trust with its ease of use" November 23, 2017 5.0 We were using custom PMS software and needed software to solve the following issues: bad support, undeclared changes in the APIs without backward compatibility , user requests taking very very long time to be implemented. Pros Clock PMS won our trust with its ease of use, the rapid support replies and the customer support as a whole. Cons Maybe, it would be a nice idea to change the way Customer Request Polling works. Review Source MC Marco C. Chief Navigator Officer Hospitality Used the software for: ### " A dynamic company that develops constantly the software" March 13, 2017 5.0 We are a new-generation hostel and have been using Clock PMS for a few of years now. Initially we chose it because of the good price management tool and the possibility to connect the PMS with external systems (API). As a result, we now have a faster check-in, which is very important in the hostel business, and better data analysis. Pros API for connections to other systems Review Source LL Laurent L. MANAGER Used the software for: Less than 6 months ### "Great PMS ! " May 19, 2017 5.0 Pros Cloud software can be use everywhere. Good security and flexibility, easy to use. no bugs. Very good technical assistance Cons Reports are a little confusing. I would like to have some charts. Housekeeping tools can be improved. Review Source Response from Clock Software May 19, 2017 Thank you, LEGUIDE, for sharing your experience with our software and services. We are improving our software and such feedback provides us with guidance to what, we should pay more attention. Thank you for choosing Clock PMS, Clock Software Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.