# Clock PMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Clock PMS the right Hospitality Property Management solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132161/Clock-PMS/reviews --- Clock PMS 4.7 (85) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Reviews of Clock PMS Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews CT Chance T General ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “I love the maintenance feature that allows us to see which rooms have issues and what they are.“ April 1, 2022 CT Chance T General ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Despite the cons I have listed, I really like CLOCK.“ April 1, 2022 CT Chance T General ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Reliability!“ April 1, 2022 ## Showing most helpful reviews Showing 1-25 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samir S. Executive Director Hospitality Used the software for: 6-12 months ### "Excellent Multi Currency PMS" April 13, 2021 5.0 I am totally sold on the software. I spent COVID lockdown (8 months) reviewing alternatives. Clock allowed me full access until going live and provided uunparalleled prepurchase support and guidance. No hard sells and no gouging. Fair through and through. Pros I looked at more than a dozen PMS solutions. None came close with respect to multi-currency rates, invoicing, VAT calculation, and payment reporting. The solutions are elegant and intuitive. The form set ups are not always easy to follow for new users but they get used to it soon enough. It has a fantastic customizable guest mailer system and self service facilities. Cons I was sad that the POS add-on was insufficiently developed and therefore very basic as I would have liked the fully integrated solution. That having been said, the software has robust api access and is well integrated with multiple applications. Alternatives considered [eZee Absolute](https://www.capterra.com/p/135751/eZee-Absolute/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Djubo](https://www.capterra.com/p/143927/Djubo/)[WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)[Hotelogix](https://www.capterra.com/p/76374/Hotelogix/) Reason for choosing Clock PMS Multicurrecy, cost of features, ease of setup, and presales support. Review Source DK David K. General Manager Hospitality Used the software for: 1-2 years ### "GREAT SYSTEM" March 22, 2019 5.0 Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away. I don't think you will find a better PMS on the market. Pros I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their "partnerships" with Assa Abloy (door locks and RFID key cards) and Adyen (credit card processing) make for a seamless experience for us and our guests. Also, the Web Reservation System works great with our website. Guests book online, pay their deposit or balance, and everything shows on their booking screen. I almost forgot to mention the support department. Everyone that I have worked with has gone above and beyond my expectations. Even though we are a US property, we still receive prompt response to our inquiries. They are great people! Cons Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn't experience this issue. The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first, but once I got the hang of it - no problem. (thanks to help from support) Since we are not a conventional hotel , CLOCK PMS does not have every feature that I would have liked. We have 30 individually owned condominiums and to have an "Owner's Portal" where our owner's could access upcoming bookings, financial reports, etc. The way CLOCK continuously updates with their clients in mind, I know it's only a matter of time before this function will be available. Review Source Bradley F. Owner Hospitality Used the software for: 2+ years ### "Great Lightweight System" March 17, 2023 3.0 Pros Its easy to put in smaller hotels and do all of the things a bigger more expensive system does. Cons Its a little clunky and not user friendly in places but does the job. Review Source CT Chance T. General Manager Hospitality Used the software for: 1-2 years ### "Best Property Management System that I have used." April 1, 2022 4.0 Despite the cons I have listed, I really like CLOCK. It has bookmarks for easy access to functions. I love the maintenance feature that allows us to see which rooms have issues and what they are. I don't use the rate features because we use Room Price Genie, so I cannot comment on it. Pros Reliability! It rarely has a problem and when it does they fix it quickly. I have used several other PMS programs and they often crashed and had bugs that were not fixed for weeks. Their customer support team is very responsive and helpful. AND the TO DO LIST. It is a huge help not just with the reservations but other things we do in the office. We use it all the time! Cons Some of the functions require more clicks than is optimal. I wish that charging to saved credit cards for companies were streamlined. We charge for the fist night at time of booking and it is annoying that CLOCK only tells us the average price of one night instead of the actual price of the first night. CLOCK offers several color flags for reservations, which is helpful, but I wish it allowed for multiple color flags like a different PMS that I have used. It could be accomplished by adding a header and a footer stripe to reservations. And it would be very helpful to be able to place several rooms down at once. Review Source CR Ciro R. Procurement Manager Marketing and Advertising Used the software for: 1-2 years ### "No Inconveniences, Perfect Platform for Management in Hospitality" April 22, 2024 5.0 Clock PMS was a game changer in my line of operations since there are no more customer complaints about double or over bookings. Pros It allows for booking management which eliminates the inconveniences caused by double booking Cons Has a learning curve and this means that beginners must be taught on how to use it and this can be time consuming Review Source MD Magdalena D. Costume Designer Entertainment Used the software for: 1-2 years ### "Clock PMS Ensure Friendly Online Booking " April 24, 2024 5.0 Pros Clock PMS has managed to share all the bookings online, and there is timely reservations. Cons Clock PMS has a consolidated plan in managing all the bookings without challenges. Review Source Selina Senorita D. Reservationist Hospitality Used the software for: 1-2 years ### "A useful and very good channel manager." December 4, 2019 5.0 I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this. I hope it will always be good like this :) Pros Easy to use, usefull, display colour, So far this software is good. Cons So far it hasn't been found. Hope it will be better. Review Source Nathan V. General Manager Used the software for: 1-2 years ### "Clock PMS is really user-friendly for managing multiple properties" October 12, 2017 5.0 It helped me to do things faster and smoother which allowed me more time to do other tasks. Pros The ease of access makes it possible for our employees to quickly learn the features of Clock PMS and start using it effectively. Cons Well, there are always things to be improved. But more importantly is that the Clock Software developers listen to the user feedback before planning the next improvements. Review Source Francesco L. Co-Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Very Flexible" October 7, 2021 5.0 Pros Api interface:: permits everithing you need. Many integration out of the box. Fast and accurate support Cons the interface was old but with the last releases is modern and its customisation is easy Review Source VR Verified Reviewer VP Revenue Management Used the software for: 1-2 years ### "Good PMS platform and easy to use" May 10, 2018 4.0 Pros The platform is a nice and clean, easy to use the software. It allows you to effectively manage your hotel in all areas and is very effective in the data it provides. Cons The reporting is a little less, the PMS has many data points and the reporting can be more advanced. At the moment they work on a voting function but i think they could really benefit from thinking out of the box and just adding more reports. Review Source MD Mischa D. CEO Used the software for: ### "Great and lean software for hotel and restaurant management" May 14, 2015 5.0 We use this hotel for our 4\* resort in South America both PMS and POS modules (reservation management and restaurant POS module). Since we take reservations in an other location than the hotel, CLOCK helps a lot to organize our work efficiently (there is no need to synchronization as the software is web-based). The software is easy to use, lean, reliable and has a very good cost/benefit (it's on a subscription basis, so you don't need to invest anything upfront). Another highlight are the interfaces to varios booking engines (such as booking.com, tripadvisor etc.), which automatically synchronizes our rates and availability with them. The best feature about CLOCK is the team behind, they listen to their customers and constantly improve their software. Many of our suggestions have been implemented at no cost in no time. The only downside of the system is the reliability of the internet. If the internet connection breaks down there is no way to access the information (but this point applies more to countries where internet connections are unstable; until now PMS and POS hasn't had any downtime). CLOCK PMS and POS are completely recommendable from small to bigger hotels and restaurants who are ready to implement a modern software that is completely online based. Review Source Response from Clock Software May 15, 2015 Thank you so much for the kind words! We wish you a lot of success and will keep our efforts to provide excellent service and deliver more valuable features and improvements of our software. You, our clients, are the one thing that drives us to be outstanding. GC Giovanna C. Hotel owner Hospitality Used the software for: 1-2 years ### "Clock pms" May 10, 2019 4.0 Pros Clock is a system of the future. Is well integrated with the restaurant and we like it! Cons Difficult to use and to set up the invoice system and payments for back office. The booking online is not endearing for clients with a nice design. See webhotelier.com they are very well on this. Review Source LT Liana T. General Manager Hospitality Used the software for: 1-2 years ### "Clock PMS is amazing" November 17, 2017 5.0 Since the very opening of our property, we have been using Clock PMS, and it has been a great experience! Pros Automation of operations, quick and easy solutions, good channel manager, along with functional breadth. Cons In my opinion, a call centre to the already existing Support Portal would be very nice and convenient for me. Review Source Response from Clock Software November 20, 2017 Ms. Tadevosyan, We highly appreciate your positive feedback. We always strive to improve our product and services based on our customers' reviews. Kind Regards, Clock Software Team SF Simon F. Contracts Manager Hospitality Used the software for: 6-12 months ### "Excellent Product" June 26, 2018 5.0 They are quite a progressive company and always looking to accommodate any requests or suggestions for improvements. Pros Very good value product. Would recommend to any hotel. Product is always improving and the support staff are excellent. Good value compared to some of the other PMS on the market. Cons It possibly doesn't have some of the functionality of some of the PMS from some of the larger players. Review Source VG Valerie G. Sales Representative Hospitality Used the software for: 1-2 years ### "Clock PMS is great!" November 22, 2017 5.0 Clock PMS is easy to use, can add lots of information, access to MICE section, can make all kind of reports. Support team answers quite fast to any questions, which is very helpful. Pros What I absolutely love about Clock PMS is the screen visibility, the fact that it is very easy to use and you can run good reports using it. Cons I did prefer when the credit card information field was on the same page as the booking information fields. Review Source JT Jan T. Managing Director Used the software for: ### "Clock has proven itself as the native cloud-based, full featured solution that we'd been looking for" December 5, 2015 5.0 We're a 50-room, centrally located property in ever popular Bruges, Belgium and for some time already, we had been wanting to take advantage of what the cloud can achieve, things like having a limited (and budget-friendly) IT footprint, being accessible always and everywhere and having a closer electronic tie-in with our client base to strengthen our direct market share. We felt it really didn't make sense that existing hotel software interfaces are often separate and were convinced that we could increase efficiency and profitability with a more modern approach - like the one offered by Clock. As these were areas of concern following an earlier switch to a different cloud solution, we also needed something that was properly responsive - seconds do matter! Clock really have \`measured up' and their team has been most supportive. Clock POS too has significantly lightened the workload and our room distribution has noticeably benefitted from the XML-connectivity employed by Clock. We now feel that our operation is properly supported in terms of software, Clock allows us to take advantage of some of the latest in hospitality technology and will likely continue to do so. Review Source Response from Clock Software December 7, 2015 Thank you for sharing your thoughts and for the good words. We will keep on working hard to deliver even more improvements and prove our system the best cloud hotel software on the market. PC Paige C. Owner Hospitality Used the software for: 1-2 years ### "Ask and Ye shall receive" October 7, 2016 4.0 I am so excited to see the new ability to "complete" a ToDo. I wanted to verify who and when an action was accomplished. I suggested it and Clock made it happen. Thank you. Review Source Response from Clock Software October 10, 2016 Thank you for the good words! We are glad to hear you liked this improvement and hope you will find the new task categorisation as useful. Thanks for helping us make Clock PMS better. KB Kaare B. Owner Hospitality Used the software for: 6-12 months ### "Clock PMS is No. 1" October 6, 2017 5.0 Without Clock PMS, it would be impossible for us to deliver the services modern hotel and restaurant guests demand! From the great API support, superb backend to a flawless user experience. Pros It has great API support. Superb back-end that you can always rely on. Another thing I like very much about Clock PMS is the monthly updates of the system. Cons There isn't a single thing that I don't like about Clock PMS! Well, kitchen monitor could be improved. Review Source RA Ralitsa A. marketing Health, Wellness and Fitness Used the software for: 6-12 months ### "Very good" April 12, 2019 4.0 I use it, but I think there is always something else to learn about its functionality Pros It can be accessed from anywhere. Cons Some accounting records are missing. Review Source EZ Eduardo Z. Used the software for: ### " 100% more bookings from booking.com" February 24, 2017 5.0 Before switching to Clock PMS our hotel was using a closed PMS that has no access to the web and required a huge local network infrastructure. We wanted more bookings from abroad and started looking for a web based solution with a channel manager. Clock PMS turned out to be much more than we expected. It has a channel manager, POS, guest emails, etc. and it is web ready. We are extremely happy with our choice because we have increased our bookings through booking.com in 100% in relation to previous year in the same month. Review Source Response from Clock Software February 27, 2017 Thank you, Eduardo! Hearing about your successful growth with the help of Clock PMS is extremely valuable for us. Real-time online distribution, guest engagement and system consolidation are our top priority that we believe are the key for hoteliers to improve revenue and operations. ZA Zak A. Director of Revenue Hospitality Used the software for: ### " Flexibility and data capture" March 13, 2017 4.0 Our previous system was dated and very slow and we needed a modern hotel software which is more flexible and can give us enough information for more accurate analyses and business strategies. Clock PMS offers a number of data capture points and helps increase revenue. Pros Reports, Ease of Use and Data. Review Source Response from Clock Software March 20, 2017 Our mission is always to be up-to-date and provide the best possible solution for hospitality management. The feedback from our partners motivates us to keep going. Thank you Mr. Ali. PC Paige C. Manager Hospitality Used the software for: ### " Better organization " March 14, 2017 5.0 We chose ClockPMS for several reasons: the intuitive interface, the integrations with other systems, and the fact that it helped us organize our work better. It is not the first cloud system we are using, but it is definitely the best so far. Pros User friendly, Organized, Integrates well Review Source Response from Clock Software March 20, 2017 Cain, Thank you for your kind words. For us, it's pleasure to know that we are doing a great jobs and people appreciate it. AP Aldo P. CEO Used the software for: ### "Awesome software and exceptional customer service " April 21, 2015 5.0 I researched quite a bit before switching the two hotels I manage and migrating away from Micros Opera, after 8 years, $$$.$$$ spent. Result: Clock does more and better, integrates Web reservations and channel manager, the cost is a fraction and the service is even better than Micros' - they are following our necessities also when this means software development, and they do i quick and clean. This is definitely the best SaaS PMS on the market. Review Source Response from Clock Software April 22, 2015 Thank you so much for the good words! It is always nice to see a happy customer and we won't stop our efforts to please all our clients with useful features and excellent service. LL LAURENT L. CEO Hospitality Used the software for: ### "The self service portal was the dealmaker" March 14, 2017 5.0 We wanted a cloud PMS because of the online access they offer. What made us choose Clock PMS was the self service portal where guests can manage their own bookings. The result is more personalized service because now the front office can focus more on the guests. We are very happy with our choice. Pros Self service portal, cloud, one stop shopping Review Source hT harry T. Owner Hospitality Used the software for: Less than 6 months ### "Candid review" March 28, 2019 4.0 Fully featured. Pros Ease of use All support tickets are answered and stored for future reference Cons No UK based support No up to date on line proceedure manuals A lot to set up initially but only needs doing once Review Source Similar Products Featured ## Related categories [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.