# Page 2 | Clock PMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Clock PMS the right Hospitality Property Management solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132161/Clock-PMS/reviews --- Clock PMS 4.7 (86) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 2 - Reviews of Clock PMS ## Showing most helpful reviews Showing 26-50 of 86 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Magdalena D. Costume Designer Entertainment Used the software for: 1-2 years ### "Clock PMS Ensure Friendly Online Booking " April 24, 2024 5.0 Pros Clock PMS has managed to share all the bookings online, and there is timely reservations. Cons Clock PMS has a consolidated plan in managing all the bookings without challenges. Review Source JC James C. Manager Hospitality Used the software for: 2+ years ### "It is a good software. Very Comprehensive" July 31, 2018 5.0 Search from the Internet Pros It Integrates with the Channel Manager for seamless bookings. It has a Calender availability and Rooms Plan Availability which allows to check for Status Cons I need to ADD In Booking Channel Type (e.g. AGODA, or Expedia or Booking.com) in the Guest Registration Card. I also need to place the Stay dates and the Room number on the Top lines of the Guest Registration Cards, but I cannot do so easily. Please allow for easier Drafting software for such cards. I also need the Housekeeping Report to not have so tiny Fonts. The Font versus empty space ratio should be bigger, because my Housekeepers are senior folk, and the current FONT sizes make it difficult to put the Report on 1 Page (40 rooms only), and even on 2 pages, the Text is much smaller compared to the empty spaces. Please help to allow more options in Text sizes Review Source GN Gianluca N. Responsabile marketing Hospitality Used the software for: 2+ years ### "Un PMS valido e performante" July 24, 2023 5.0 Pros Clock ha migliorato la nostra produttività rivelandosi un ottimo PMS cloud, user friendly e con tantissime funzionalità avanzata. Cons L'installazione richiede molta cura e precisione, ma è importante per avere un prodotto altamente performante Review Source TP Theodore P. Used the software for: ### "Top Quality Program Great Technical Support Service" December 15, 2016 5.0 We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually being there. Clock PMS made everything easier despite the fact that our back office (reservations and accounting department) was far away from the hotels. We were also able to manage in the same software the reservations of 4 different hotels. Because it is a cloud database, the distance was no longer an issue and we didn't need a different server for each hotel. We can check in real time the check-in and check-out of each of the guests. We can make changes in the dates of reservations and in room allocation and the reception is able to see the changes right away. We can provide at any moment all the vital information regarding reservations, payment methods, rates etc. to the reception department of any of the 4 properties. Our accounting department is also able to check in real time each and every charge and payment. Every night they can see daily reports of each hotel. We were able to connect the POS of the restaurant with the hotel PMS, making it easier to monitor the charges for each room. Their software is always working and we have never encountered any problems. Their tech support team is really amazing, they respond to any of our problems, questions and inquiries right away and the most important thing is that they listen to our needs and constantly change their software, with updates every 45 days, to adjust to what we, the clients, want. We could not be that efficient in our work if it was not for Clock PMS. Review Source Response from Clock Software January 18, 2017 Thank you for the good words and for evaluating our software and support. It has always been our top priority to develop the hotel PMS of the future - one that increases efficiency and profitability of hospitality businesses and solves issues that previous solutions were not capable of dealing with. Your words of appreciation make us proud and give us energy to continue our work with even more enthusiasm. CA Carol A. Marketing Manager Hospitality Used the software for: 1-2 years ### "With Clock PMS Suite, so much has changed" February 2, 2018 5.0 We had up to 8 years ago been using pen and paper. The business was a lot smaller back then. As the business grew busier, we needed a system that comprised a channel manager and a PMS. We wanted to try to eliminate most of the human error involved in data input of the large volumes of bookings we were now getting. Another aspect we wanted was the increased data protection which has even improved in Clock further since we signed up. Pros So much has changed! We've saved at least the hours of 1 full time member of staff just by removing most of the manual data entry involved in the day-to-day bookings, alterations and cancellations. We barely ever get a double booking now. Another key reason why we chose Clock was the Guest mailer. We didnt see such a flexible and well-made tool for automatically mailing guests in any of the other systems we looked at. Cons A multi room availability search function would be nice too, so for instance you can put in 9 people and the system will pick out multiple rooms for them. Review Source ZZ Zhivko Z. General Manager Used the software for: 2+ years ### "Clock PMS allows us to take advantage of the latest hospitality technology. Easy & friendly setup." May 19, 2017 5.0 Pros We wanted a web based solution because it can be accessed easily from anywhere. The Clock PMS has a friendly interface and it can be used on mobile devices. A fully integrated channel manager, automated guest emails, API for connection to external systems, F&B POS. Cons Clock PMS works great on any device, saving time and improving customer satisfaction. The team behind are open to ideas for improving the system. There are regular updates and improving the system and usability. Just one thing - it could be an easier process for a suggestion for improvement. Review Source cM conrad M. Founder Used the software for: ### "Looks pretty good, but slow to update. Good customer service, when you can reach them" February 13, 2015 2.0 I gave it a trial and it looked promising, until I needed to add extra children at a reduced rate. Some of my room hold 6 people, so they wanted me to set up a rate type for each scenario. ie. 2 adults, 1 child, 2 adults, 2 kids, 2 adults 3 kids, 2 adults 4 kids, 3 adults 1 child, 3 adults 2 children...etc. you get the picture. Very cumbersome, then the for each season there was no default, so I had to spend 45 minutes per season updating the extended rates. They use Amazon servers so they say, so uptime and response time should be fairly good, but I found it a bit slow. Might be my net speed tho'. Good price . Bulgarian product so everyone has a strong accent. Support is Europe based so you have to account for the time difference. Review Source Response from Clock Software March 19, 2015 Thank you for your feedback! We admit that Clock PMS was initially developed for traditional high-category hotels rather than for shared-type accommodation properties. Though our rate management system already provides a simple and handy solution that would have solved your problems - the derived rates, based on feedback from you and a few other customers, we are currently working on the closer adaptation of the Clock PMS's functionality to the needs of properties that offer such type of accommodation. We kindly invite you to stay in touch so that we can keep you informed on the new features. Our support team is indeed based in Bulgaria, an emerging IT market chosen for outsourcing by companies like HP or IBM and with good IT specialists that, as you noted, provide excellent service. Finally, as the American market is a top priority for us, we gladly inform you that we have just introduced our new support hours: 2am - 9pm EST and a new North American telephone number. JL Jackie L. Events Manager Hospitality Used the software for: 2+ years ### "Latest update on event itinerary (function sheet)" March 9, 2020 5.0 Pros Just to say the recent changes in the banquet and function sheet and invoice display are much better than before. Great to see the charges on the banquet sheet. Cons Hotel system you can no longer go back to availability screen by clicking arrow to previous page when in a customer booking. Review Source KP Kris P. Rooms Division and Sales Manager Hospitality Used the software for: 6-12 months ### "As operations are expanding, using a pen and paper is no longer an option" September 29, 2017 5.0 We survived on pen and paper management for a few years. As operations expanded, using a physical pen and paper based system (while affordable) was getting too slow, prone to errors and could not serve our needs. Clock has streamlined our processes and workflows; not to mention finally having a Property Management System that integrated the different departments. Also, it finally let us integrate our reservations systems and allow us a vastly expanded market via online bookings. Pros Clock PMS won our trust with its: a) Functionality - It has everything we need without the excess bloat b) Lightweight/Compatibility/Mobility - It can run on any device (no matter the age of the device) which is extremely useful, as our property sprawls over several hectares. It even allows us to check and edit while mobile! c) Simplicity - Training our staff, even those with no prior experience with a PMS, has been easy! Cons As an advice: An improved UI and switching between cross-function menus will be a great addition to the platform. Review Source CL Carolyn L. Director Hospitality Used the software for: 2+ years ### "What great value hotel software" March 11, 2018 5.0 Easy access from wherever I am based around the world Pros Configure to your own requirements, easy to use, easy to train, great invoice presentation, great channel management option, keep in touch with your guests and encourage Tripadvisor reviews. Manage your inventory effectively. Cons Accounts receivable report is not great, needs to be listed by company and show current, 30 day, 60 day balances. Review Source JB James B. Founder & Chief Guru Management Consulting Used the software for: 1-2 years ### "Innovative, Improvement Driven and Customer Centric PMS" May 23, 2018 5.0 \- Reduced software and hardware expenses - Market leading features saves time, automates processes and - Customers love the self service portal - Customised extensively to suit our needs Pros \- Ongoing focus on continuous improvement - Constant feature enhancements and refining - Comprehensive customer support - Building a PMS based on best practices and what customers and hoteliers want in the future - Very open to feedback Cons \- Lack of 24/7 customer support (we are based on the other side of the world) - Would like a public product road map (minor concern only) Review Source VR Verified Reviewer Marketing Assistant Hospitality Used the software for: 6-12 months ### "Overall a fantastic system." April 18, 2019 5.0 Assist a local set up and helped them choose their software. Pros Employees have been able to book clients quickly and accurately. New employees have been quick to pick it up and support was helpful and friendly. Cons Housekeeping data has small fonts I am unable to increase (that I know of), and had issues importing excel data, but overall great software. Review Source JH Jeffrey H. Controller Hospitality Used the software for: 1-2 years ### "after one year of using Clock review" November 18, 2016 2.0 Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this. Pros Easy to set up new company Cons Credit Card processing Review Source Response from Clock Software December 19, 2016 Dear Jeffrey, We feel that such a low rating is a bit one-sided for such wide and multi-faceted system, especially in view of our long and productive business relations with Lark Hotels in all their 19 properties. Although we respect your opinion, we feel it is quite unjust to rate a software product low because of its lack of one single function ignoring its existing features which - in their entirety - make Clock PMS a modern professional hotel management system with satisfied customers in 50+ countries worldwide. LP Lynda P. Managing Member Used the software for: ### "Greatest response time and willingness to work with customers!" March 18, 2015 4.0 I am a very small business (7 lodging rooms and a meeting space) and have been looking for a cloud based solution for some time. I have been a long time user (15 years!) of a very expensive, high end solution (RoomMaster by Innquest) but since it requires a fair investment in hardware, I started looking for a different, cloud based solution. This past fall I found Clock PMS. Making the switch has been the best thing for us! The staff at Clock PMS is so wonderful it's hard to put it into words. If you need help, they will set up a screen sharing session and help you. If you need a modification made to the software, they have a great way to document your request, and then other users can vote on the request. Requests that receive multiple votes from others get moved up in priority and get added as features quickly!!! There were several improvements I suggested, based on my experience with the other system, and they have almost all been added already or are now on the "to be added" list. The development team is very responsive and can release upgrades frequently...... with the last upgrade a small feature broke ~ I reported it and within just a few hours it was fixed! While there will always be a place for the higher end PMS solutions ~ CLOCK PMS is perfect for our business and we're really super happy we made the switch! Review Source Response from Clock Software March 19, 2015 Thank you for your kind words and appreciation! Customer feedback is very important to us and we listen carefully. Our service and development teams are working hard to make sure Clock PMS is the perfect solution for small and bigger properties alike and provide all the necessary or trending high-end features a cloud based hotel management system can offer. And we are always there for you for any requests or assistance. JM Juraj M. GM Hospitality Used the software for: 1-2 years ### "cloud base PMS system with all in one box" February 21, 2018 5.0 many online futures Pros Has integration with channel manager build in email client (we use a lot) nice rate management and open API for future integration. Costumer service is only email ticketing but really quick. We do not use IoT yet but this is also available to connect offline devices. Cons would like to have more integration to choose from. The documentation could be more detailed maybe with help of videos. Review Source SM Shawn M. Director Hospitality Used the software for: 1-2 years ### "Clock PMS is easy to use and straightforward" November 28, 2017 5.0 Clock PMS is our first property management system. It is really very easy to use and straightforward. Pros Clock PMS has all the necessary integrations, including with the webpage, so that we can manage the daily running of the Inn quickly and efficiently. The interface is simple, and the customer support is great, always available to help implement the program and customize it to our unique situation. Cons Just as a suggestion - summary invoices, so that they can be sent to customers instead of the multipage detailed ones. Review Source Response from Clock Software December 4, 2017 Mr. McKay, Thank you for your kind words. We value every feedback we receive, as it helps us improve our product and services. DH Derrick H. General Manager Used the software for: ### "Simple, intuitive 100% cloud software" April 6, 2015 5.0 You are all aware that the decision to change hotel software is not taken lightly. After careful consideration coupled with the ability to create a "dummy hotel" that gave us the ability test the features we made the decision to operate our hotel with CLOCK PMS. Please consider we are a high volume operation, 76 bedrooms, 100 seater all day restaurant and extensive event facilities for up to 200 guests. Being totally cloud operated CLOCK gives us the ability to operate anywhere that you can get an internet connection. Within the hotel we are able to check guests in on an iPad taking signatures in their rooms, no need to queue at the reception desk. Order food and drinks from an iPhone on our terrace with the check remotely printed to the kitchen. Guests can also check out using their self service portal. From home I can update rates, check reports and monitor sales. I really would recommend CLOCK software as a solution, there are too many features to list, just take a look at their website. One thing is for certain, all the features work, you get a tremendous support if required and we have never looked back. I have just configured a new 32 bedroom hotel we have purchased and transferred all bookings within 3 days, up and running by the end of the week, amazing! Set up costs, 3 coffees and a roast ham sandwich each day, no expensive training fees that software companies demand. I would 100% endorse ClOCK software Derrick Holland General Manager The Grand Hotel Lytham St Annes Review Source Response from Clock Software April 7, 2015 Thank You Derrick and everyone at the Grand Hotel! We are proud and happy to be your hotel and restaurant software provider. AT Andy T. Chief Executive Officer Hospitality Used the software for: 6-12 months ### "We are very pleased with the switch to Clock PMS!" January 29, 2018 5.0 We needed a more user-friendly system that would allow online reservations and could be used by the management to run reports and view occupancy data offsite. Clock addressed all of those issues and included many great features to improve communication with guests. I was very impressed with how well Clock functions on mobile devices as well. Pros Ease of use on various platforms (desktop, iPad, phone), occupancy calendar, guest mailer templates. Cons It would be a good thing to allow property to change a background photo, show what type of credit card was used to pay a folio, provide more templates for guest mailers. Review Source MW Mandy W. Manager B&B reservations Hospitality Used the software for: 6-12 months ### "The Clock PMS has turned out to be the perfect choice for us" October 13, 2017 5.0 With our previous PMS solution, it was very difficult to keep all calendars up-to-date and prevent the risk of overbooking. Now Clock PMS with integrated channel manager takes care of all of that. It also generates our receipts which is just great since I'm not on site every day to make them myself. Pros The customer support is really superb and fast. The channel manager works great, especially in combination with the rate settings. It's easy to create dependable rates so you don't have to spend an entire day editing each rate separately all the time. Cons I wish there was a way to set up a reservation request in the system that would hold the rooms so no other guests can book them until we receive a reply whether or not the interested guest wants to rent our rooms or not. Review Source MD Mischa D. CEO Used the software for: ### "Great and lean software for hotel and restaurant management" May 14, 2015 5.0 We use this hotel for our 4\* resort in South America both PMS and POS modules (reservation management and restaurant POS module). Since we take reservations in an other location than the hotel, CLOCK helps a lot to organize our work efficiently (there is no need to synchronization as the software is web-based). The software is easy to use, lean, reliable and has a very good cost/benefit (it's on a subscription basis, so you don't need to invest anything upfront). Another highlight are the interfaces to varios booking engines (such as booking.com, tripadvisor etc.), which automatically synchronizes our rates and availability with them. The best feature about CLOCK is the team behind, they listen to their customers and constantly improve their software. Many of our suggestions have been implemented at no cost in no time. The only downside of the system is the reliability of the internet. If the internet connection breaks down there is no way to access the information (but this point applies more to countries where internet connections are unstable; until now PMS and POS hasn't had any downtime). CLOCK PMS and POS are completely recommendable from small to bigger hotels and restaurants who are ready to implement a modern software that is completely online based. Review Source Response from Clock Software May 15, 2015 Thank you so much for the kind words! We wish you a lot of success and will keep our efforts to provide excellent service and deliver more valuable features and improvements of our software. You, our clients, are the one thing that drives us to be outstanding. WC Winnie C. Front Office Used the software for: 1-2 years ### "Clock PMS eases the hotel management" November 1, 2017 5.0 We have a sister establishment that started using Clock PMS and it only made sense for us to us so that it will be easy to access each other's accounts. Pros We started using Clock PMS to unify our property management systems. Now it is easy to move bookings using the drag and drop, run payment reports, and even edit bookings. Cons We are unable to send one invoice if it is a big group booking, because we still only know how to issue out invoices for individual guests. Review Source Response from Clock Software November 29, 2017 Ms. Christo, Thank you for your kind words. We always listen to our customers to move forward. GC Giovanna C. Hotel owner Hospitality Used the software for: 1-2 years ### "Clock pms" May 10, 2019 4.0 Pros Clock is a system of the future. Is well integrated with the restaurant and we like it! Cons Difficult to use and to set up the invoice system and payments for back office. The booking online is not endearing for clients with a nice design. See webhotelier.com they are very well on this. Review Source TL Thierry L. President Hospitality Used the software for: 1-2 years ### "Clock PMS is simplicity, ease of operation and true connectivity" November 17, 2017 5.0 As Bower got more famous and the more guests started checking in on a regular basis, we realised we needed to get better organized to avoid double bookings. Clock PMS turned out be everything we needed from the very beginning. Pros Clock PMS is simplicity, end user ease of operation, adaptable and now we realize that it continues to grow along with us. Cons Simply as a kind of suggestion, templates for emailing guests at time of booking and invoicing visuals. Review Source Response from Clock Software November 21, 2017 Your opinion is valuable to us. Thank you! Kind Regards, Clock Software Team LT Liana T. General Manager Hospitality Used the software for: 1-2 years ### "Clock PMS is amazing" November 17, 2017 5.0 Since the very opening of our property, we have been using Clock PMS, and it has been a great experience! Pros Automation of operations, quick and easy solutions, good channel manager, along with functional breadth. Cons In my opinion, a call centre to the already existing Support Portal would be very nice and convenient for me. Review Source Response from Clock Software November 20, 2017 Ms. Tadevosyan, We highly appreciate your positive feedback. We always strive to improve our product and services based on our customers' reviews. Kind Regards, Clock Software Team DB David B. Owner Hospitality Used the software for: 1-2 years ### "Clock PMS is awesome" October 13, 2017 5.0 Having long relied on a pen and paper, we needed a cloud-based system that can be accessed from everywhere. Pros What I like the most about Clock PMS are the Guest Service portal options and the wide range of add-on features. The biggest change for us came with the options for the online guest check-in and checkout which was accepted by our guests very well. Cons I would appreciate it very much if the accounting functionalities of Clock PMS are further simplified. Review Source Similar Products Featured ## Related categories [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.