# Page 3 | Clock PMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Clock PMS the right Hospitality Property Management solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132161/Clock-PMS/reviews --- Clock PMS 4.7 (86) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 3 - Reviews of Clock PMS ## Showing most helpful reviews Showing 51-75 of 86 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SF Simon F. Contracts Manager Hospitality Used the software for: 6-12 months ### "Excellent Product" June 26, 2018 5.0 They are quite a progressive company and always looking to accommodate any requests or suggestions for improvements. Pros Very good value product. Would recommend to any hotel. Product is always improving and the support staff are excellent. Good value compared to some of the other PMS on the market. Cons It possibly doesn't have some of the functionality of some of the PMS from some of the larger players. Review Source HS Hristo S. General Manager Hospitality Used the software for: 1-2 years ### "Clock PMS rocks" November 1, 2017 5.0 We were using the very good Clock Software's Evo programme and it seemed only natural to take advantage of the next stage of PMS evolution - Clock PMS. Pros What I love most about Clock PMS is its ease of use, the real-time synchronisation of all data across the various distribution channels and last but not least - the incredible guys of the support team behind the stunning PMS Review Source Response from Clock Software November 21, 2017 Thank you for your kind words, Mr. Stoyanov. Kind Regards, Clock Software Team VG Valerie G. Sales Representative Hospitality Used the software for: 1-2 years ### "Clock PMS is great!" November 22, 2017 5.0 Clock PMS is easy to use, can add lots of information, access to MICE section, can make all kind of reports. Support team answers quite fast to any questions, which is very helpful. Pros What I absolutely love about Clock PMS is the screen visibility, the fact that it is very easy to use and you can run good reports using it. Cons I did prefer when the credit card information field was on the same page as the booking information fields. Review Source JM John M. Sales and Marketing Director Hospitality Used the software for: 1-2 years ### "Clock PMS Suite is greater reliability, less staff training, easy inductions and cost savings" January 3, 2018 5.0 We were using a different type of PMS, but it entailed high costs, old-fashioned design. It was overly complicated and not a real cloud platform. Pros Clock PMS Suite has a modern design and easy setup. It is a true cloud-based platform, offering good value and a rich array of features. Cons Just as advice - a better events module (premade packages, better package billing options, ability to make function sheets, etc.) Review Source JT Jan T. Managing Director Used the software for: ### "Clock has proven itself as the native cloud-based, full featured solution that we'd been looking for" December 5, 2015 5.0 We're a 50-room, centrally located property in ever popular Bruges, Belgium and for some time already, we had been wanting to take advantage of what the cloud can achieve, things like having a limited (and budget-friendly) IT footprint, being accessible always and everywhere and having a closer electronic tie-in with our client base to strengthen our direct market share. We felt it really didn't make sense that existing hotel software interfaces are often separate and were convinced that we could increase efficiency and profitability with a more modern approach - like the one offered by Clock. As these were areas of concern following an earlier switch to a different cloud solution, we also needed something that was properly responsive - seconds do matter! Clock really have \`measured up' and their team has been most supportive. Clock POS too has significantly lightened the workload and our room distribution has noticeably benefitted from the XML-connectivity employed by Clock. We now feel that our operation is properly supported in terms of software, Clock allows us to take advantage of some of the latest in hospitality technology and will likely continue to do so. Review Source Response from Clock Software December 7, 2015 Thank you for sharing your thoughts and for the good words. We will keep on working hard to deliver even more improvements and prove our system the best cloud hotel software on the market. NTD Nguyen Tuan D. CEO Hospitality Used the software for: 6-12 months ### "Clock PMS is versatile and adaptable" November 16, 2017 5.0 Clock PMS is a hotel management system letting us quickly observe the room occupancy and market track, while also having masterful booking management. Simply, everything is good with Clock PMS. Pros Clock PMS combines good hospitality management technology with user-friendly interface design which helps us easily arrange the rooms as well as better engage with value customers. Cons Don't stop updating this really incredible property management system and introducing new cutting-edge features. Review Source Response from Clock Software November 17, 2017 Mr. Dung, Thank you very much for your kind words. We always strive to improve. VR Verified Reviewer Owner Used the software for: Less than 6 months ### "New to it, very complete, but complex to use" June 6, 2018 5.0 More control Pros Complete and well thought program that allows many things to be done for a hotel and restaurant point of view Cons Not user friendly , I believe Clock should work more now on making the system more user friendly and accesible Review Source PC Paige C. Owner Hospitality Used the software for: 1-2 years ### "Ask and Ye shall receive" October 7, 2016 4.0 I am so excited to see the new ability to "complete" a ToDo. I wanted to verify who and when an action was accomplished. I suggested it and Clock made it happen. Thank you. Review Source Response from Clock Software October 10, 2016 Thank you for the good words! We are glad to hear you liked this improvement and hope you will find the new task categorisation as useful. Thanks for helping us make Clock PMS better. FB Fabian B. Manager Used the software for: Less than 6 months ### "The software seems in an early stage. A lot of bugs and many things not yet or wrongly implemented." September 13, 2017 3.0 so far it takes us more time to do our work than before. We hope we can change that in time. Pros It has potential. A lot of features and detailed preferences. Cons It doesn't seem to be designed with the user in mind. There are many unnecessary clicks, things to fill out, tabs to open, etc. It is not streamlined to be used by a hotel in a productive way. Review Source Response from Clock Software September 15, 2017 Mr. Balz, Thank you for your feedback. The opinion of every user is very important to us to constantly improve our products and services. We have referred your feedback to our Customer Support and they will very soon get back to you to discuss your remarks in detail. As you have started using Clock PMS only recently, it could be a good idea to go through the setup of the configurations and the operational procedures once again to make sure they have been properly addressed during the initial onboarding Thank you for your support. Kindest regards, Clock Software Team KB Kaare B. Owner Hospitality Used the software for: 6-12 months ### "Clock PMS is No. 1" October 6, 2017 5.0 Without Clock PMS, it would be impossible for us to deliver the services modern hotel and restaurant guests demand! From the great API support, superb backend to a flawless user experience. Pros It has great API support. Superb back-end that you can always rely on. Another thing I like very much about Clock PMS is the monthly updates of the system. Cons There isn't a single thing that I don't like about Clock PMS! Well, kitchen monitor could be improved. Review Source JS Joel S. Owner Hospitality Used the software for: 6-12 months ### "Clock PMS has worked very well for us since the very opening of our island resort." October 12, 2017 5.0 We have used Clock PMS since the very opening of our island resort. It has PMS and POS, and, most importantly, doesn't require expensive hardware. Running on solar energy, it is a perfect match for our needs, being able to use it on a rechargeable tablets. Pros I am still learning many things about Clock PMS. But Guest portal and its wide range of features has really impressed me. The currency and report options are also very useful in our day-to-day operations. Review Source Didier H. Gérant hôtel Hospitality Used the software for: Less than 6 months ### "First revue before installation finished" October 17, 2018 3.0 to early Very difficult to use without good training and professionnal procedure Pros First : training Second : easy request to change quickly Cons Local support and installation Flexibility Review Source RA Ralitsa A. marketing Health, Wellness and Fitness Used the software for: 6-12 months ### "Very good" April 12, 2019 4.0 I use it, but I think there is always something else to learn about its functionality Pros It can be accessed from anywhere. Cons Some accounting records are missing. Review Source MG Maryn G. Co-owner Used the software for: ### "Great all-round , intuitive and easy to use PMS" May 25, 2016 5.0 Very happy we have chosen for Clock PMS. It suits our needs perfectly and allows me to monitor the progress of my business closely. It feels very solid, and well organised. We have been using it for several months now and I haven't been able to discover any bugs. I feel it is genuinely done by hoteliers for hoteliers, so really with the business in mind. Best of all is the software is developed in such a way, our employees understand how to work with it within minutes. Very self explanatory! The program works great in combination with their POS solution. And last but not least, their help desk is always available, very helpful and service minded. Great work! Review Source Response from Clock Software May 26, 2016 Thank you for the good words! We appreciate your feedback and we will keep up our efforts to bring you a modern convenient hotel PMS and POS solutions and provide excellent support. EZ Eduardo Z. Used the software for: ### " 100% more bookings from booking.com" February 24, 2017 5.0 Before switching to Clock PMS our hotel was using a closed PMS that has no access to the web and required a huge local network infrastructure. We wanted more bookings from abroad and started looking for a web based solution with a channel manager. Clock PMS turned out to be much more than we expected. It has a channel manager, POS, guest emails, etc. and it is web ready. We are extremely happy with our choice because we have increased our bookings through booking.com in 100% in relation to previous year in the same month. Review Source Response from Clock Software February 27, 2017 Thank you, Eduardo! Hearing about your successful growth with the help of Clock PMS is extremely valuable for us. Real-time online distribution, guest engagement and system consolidation are our top priority that we believe are the key for hoteliers to improve revenue and operations. MD Marko D. Sales manager Hospitality Used the software for: ### "Excellent support team" March 8, 2017 5.0 We opened in 2015 and Clock PMS is the first PMS we use. It has its own channel manager and web reservation system which means our availability is always up-to-date we never overbook. And the support team are great and always ready to help. Pros Support team, Channel manager update speed, Updates Review Source Response from Clock Software March 9, 2017 Marko, This has been a pleasure working with you for more than a year now. We appreciate loyalty and the feed back is always good to have. Superb Hotel PMS and expert support team to handle all the questions is a must. Best Regards, ZA Zak A. Director of Revenue Hospitality Used the software for: ### " Flexibility and data capture" March 13, 2017 4.0 Our previous system was dated and very slow and we needed a modern hotel software which is more flexible and can give us enough information for more accurate analyses and business strategies. Clock PMS offers a number of data capture points and helps increase revenue. Pros Reports, Ease of Use and Data. Review Source Response from Clock Software March 20, 2017 Our mission is always to be up-to-date and provide the best possible solution for hospitality management. The feedback from our partners motivates us to keep going. Thank you Mr. Ali. SR Stuart R. Owner Hospitality Used the software for: ### "Clock really ticked all the boxes for me" March 7, 2017 5.0 As a relatively new family run business we were looking for a PMS that matches our business model. We found everything we wanted in Clock PMS and we loved its design. It runs on any device and we aren't tied to the office desk anymore. Pros Automated emailing. Drag and Drop on the booking chart. Responsive screens work great on any device. Review Source Response from Clock Software March 9, 2017 Dear Stuart, Thank you very much for your kind words. We are really doing our best to stay one step ahead . PC Paige C. Manager Hospitality Used the software for: ### " Better organization " March 14, 2017 5.0 We chose ClockPMS for several reasons: the intuitive interface, the integrations with other systems, and the fact that it helped us organize our work better. It is not the first cloud system we are using, but it is definitely the best so far. Pros User friendly, Organized, Integrates well Review Source Response from Clock Software March 20, 2017 Cain, Thank you for your kind words. For us, it's pleasure to know that we are doing a great jobs and people appreciate it. JH Jacob H. Used the software for: ### "Great Hotel Software!" May 4, 2015 5.0 We have been looking for a software for our Hotel for a long time. Finally we found Clock, and it is exactly what we've been looking for. It has great functionality, and a pricetag that is perfect for us (a small hotel). There are some things that can definitely be improved, but it looks like they are constantly updating the software, and it should continue to get better. Review Source Response from Clock Software May 15, 2015 Thank you for the good words! Yes, we constantly update and improve our software based on industry trends and customer feedback. We listen carefully to what you have to say and our service team is always ready to help if you need anything. We wish you and your business a lot of success. AP Aldo P. CEO Used the software for: ### "Awesome software and exceptional customer service " April 21, 2015 5.0 I researched quite a bit before switching the two hotels I manage and migrating away from Micros Opera, after 8 years, $$$.$$$ spent. Result: Clock does more and better, integrates Web reservations and channel manager, the cost is a fraction and the service is even better than Micros' - they are following our necessities also when this means software development, and they do i quick and clean. This is definitely the best SaaS PMS on the market. Review Source Response from Clock Software April 22, 2015 Thank you so much for the good words! It is always nice to see a happy customer and we won't stop our efforts to please all our clients with useful features and excellent service. SS Serge S. Managing Director Hospitality Used the software for: ### "A cloud PMS which keeps growing" March 14, 2017 4.0 We opened in 2015 and Clock PMS is the first hotel management system we use. As the first passive hotel in Brussels, we were looking for an affordable PMS based in the cloud. Clock PMS was our first choice and we have not regretted it. Pros CLOUD + CLOUD + CLOUD Review Source Response from Clock Software March 20, 2017 Mr. Schultz thank you for your words. We are doing our best to keep the product always ahead of the trend and up-to-date. LL LAURENT L. CEO Hospitality Used the software for: ### "The self service portal was the dealmaker" March 14, 2017 5.0 We wanted a cloud PMS because of the online access they offer. What made us choose Clock PMS was the self service portal where guests can manage their own bookings. The result is more personalized service because now the front office can focus more on the guests. We are very happy with our choice. Pros Self service portal, cloud, one stop shopping Review Source CL Carolyn L. Director Used the software for: ### "Just keeps getting better!" November 21, 2015 5.0 This software ceases to amaze me at its constant improvements, I have just set up our occupancy derived rates on our system and after taking a while to get it right, hey presto - works on my website and the OTA's. Thank you guys, this will make a big difference to managing the property inventory. Also like the successive booking notes. Will most likely add Clock POS to our property in the New Year. I am also looking forward to moving forward with our next hotel in Jamaica, any time now....... had no hesitation in recommending Clock for our new project. Keep on going Guys, you are making my life so much easier! Review Source Response from Clock Software December 7, 2015 Thank you, Carolyn! Making your life easier and giving you the tools to provide unique guest service is our ultimate goal. Your kind words show that we've kept our promises. Thank you fir sharing it! hT harry T. Owner Hospitality Used the software for: Less than 6 months ### "Candid review" March 28, 2019 4.0 Fully featured. Pros Ease of use All support tickets are answered and stored for future reference Cons No UK based support No up to date on line proceedure manuals A lot to set up initially but only needs doing once Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.