# Page 3 | Clock PMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Clock PMS the right Hospitality Property Management solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132161/Clock-PMS/reviews

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Clock PMS

4.7 (85)

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Last updated March 23rd, 2026

# Page 3 - Reviews of Clock PMS

## Showing most helpful reviews

Showing 51-75 of 85 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HS

Hristo S.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Clock PMS rocks"

November 1, 2017

5.0

We were using the very good Clock Software's Evo programme and it seemed only natural to take advantage of the next stage of PMS evolution - Clock PMS.

Pros

What I love most about Clock PMS is its ease of use, the real-time synchronisation of all data across the various distribution channels and last but not least - the incredible guys of the support team behind the stunning PMS

Review Source

Response from Clock Software

November 21, 2017

Thank you for your kind words, Mr. Stoyanov. Kind Regards, Clock Software Team

AB

Anna B.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Clock PMS is simply awesome!"

November 20, 2017

5.0

We were looking to find an efficient property management system that could be accessed at any time from anywhere.

Pros

I really love the Self Service portal, the options for secure online payments and the accessibility from any device.

Review Source

JM

John M.  
Sales and Marketing Director  
Hospitality  
Used the software for: 1-2 years

### "Clock PMS Suite is greater reliability, less staff training, easy inductions and cost savings"

January 3, 2018

5.0

We were using a different type of PMS, but it entailed high costs, old-fashioned design. It was overly complicated and not a real cloud platform.

Pros

Clock PMS Suite has a modern design and easy setup. It is a true cloud-based platform, offering good value and a rich array of features.

Cons

Just as advice - a better events module (premade packages, better package billing options, ability to make function sheets, etc.)

Review Source

MT

Marjo T.  
Business Director  
Hospitality  
Used the software for: 1-2 years

### "Clock PMS brings efficiency to hotel operations"

October 16, 2017

5.0

We had old-school installable software, but wanted a modern system that helps our work to be more efficient. Clock PMS turned out to be the solution to perfectly meet our needs.

Pros

The cloud-based property management system gives us more than ever before opportunities to efficiently manage the hotel.

Cons

Sometimes to find the answer to one's question is hard, but here the Helpdesk of Clock Software is really very helpful!

Review Source

NTD

Nguyen Tuan D.  
CEO  
Hospitality  
Used the software for: 6-12 months

### "Clock PMS is versatile and adaptable"

November 16, 2017

5.0

Clock PMS is a hotel management system letting us quickly observe the room occupancy and market track, while also having masterful booking management. Simply, everything is good with Clock PMS.

Pros

Clock PMS combines good hospitality management technology with user-friendly interface design which helps us easily arrange the rooms as well as better engage with value customers.

Cons

Don't stop updating this really incredible property management system and introducing new cutting-edge features.

Review Source

Response from Clock Software

November 17, 2017

Mr. Dung, Thank you very much for your kind words. We always strive to improve.

NF

Neil F.  
Group Revenue Manager  
  
Used the software for:

### "Adoption of Clock Software"

April 17, 2015

5.0

We are an independent collection of 4 hotels, who identified a need to replace a legacy PMS. After asking for RFP submissions from a list of hotel software providers, Clock was chosen as a partner who were willing to work with us in getting the software to work for our business needs. These were our system requirements: Easy to use software Allow central management of guest/company profiles Allow yield management of room rates/packages Integrated channel manager Transparent software pricing Interfaces to 3rd party systems Integrated web booking engine The adoption of this cloud based software, requiring only an internet browser and connection, eased the pressure on our IT budget. The management of Clock have proven their commitment to the partnership in working closely with us and addressing our concerns by understanding several software enhancements and integrating the booking engine into our website. The project was further escalated with the adoption of their POS and other modules into our hotels. The backup and support from them has been invaluable and we wish to continue in working with them in the further enhancement and development of the software.

Review Source

Response from Clock Software

April 20, 2015

Thank you for your kind words, Neil! We are pleased to have you as our customer and your feedback has always been valuable and highly appreciated.

VR

Verified Reviewer  
Owner  
  
Used the software for: Less than 6 months

### "New to it, very complete, but complex to use"

June 6, 2018

5.0

More control

Pros

Complete and well thought program that allows many things to be done for a hotel and restaurant point of view

Cons

Not user friendly , I believe Clock should work more now on making the system more user friendly and accesible

Review Source

FB

Fabian B.  
Manager  
  
Used the software for: Less than 6 months

### "The software seems in an early stage. A lot of bugs and many things not yet or wrongly implemented."

September 13, 2017

3.0

so far it takes us more time to do our work than before. We hope we can change that in time.

Pros

It has potential. A lot of features and detailed preferences.

Cons

It doesn't seem to be designed with the user in mind. There are many unnecessary clicks, things to fill out, tabs to open, etc. It is not streamlined to be used by a hotel in a productive way.

Review Source

Response from Clock Software

September 15, 2017

Mr. Balz, Thank you for your feedback. The opinion of every user is very important to us to constantly improve our products and services. We have referred your feedback to our Customer Support and they will very soon get back to you to discuss your remarks in detail. As you have started using Clock PMS only recently, it could be a good idea to go through the setup of the configurations and the operational procedures once again to make sure they have been properly addressed during the initial onboarding Thank you for your support. Kindest regards, Clock Software Team

SP

Santiago P.  
General Manager  
Hospitality  
Used the software for:

### "Clock fulfilled all the requirements"

March 8, 2017

5.0

We are running a modern family hotel. We needed a SaaS system with a web reservation system, channel manager, and restaurant module. Being an IT professional myself, I did an extensive research before we chose ClockPMS. It fulfills all the requirements and the interface is very intuitive. Another plus are the regular updates and the interesting new features which are added without the client having to do anything.

Pros

User interface, Cloud/SaaS model, Easy Management

Cons

I miss a good and flexible graphical/chart analysis module

Review Source

Response from Clock Software

March 9, 2017

Santiago, Thank you for your kind words and time to tell a few words here. As you know we take every feedback under consideration for our next updates. Best Regards, Clock Software Team

JS

Joel S.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Clock PMS has worked very well for us since the very opening of our island resort."

October 12, 2017

5.0

We have used Clock PMS since the very opening of our island resort. It has PMS and POS, and, most importantly, doesn't require expensive hardware. Running on solar energy, it is a perfect match for our needs, being able to use it on a rechargeable tablets.

Pros

I am still learning many things about Clock PMS. But Guest portal and its wide range of features has really impressed me. The currency and report options are also very useful in our day-to-day operations.

Review Source

Didier H.  
Gérant hôtel  
Hospitality  
Used the software for: Less than 6 months

### "First revue before installation finished"

October 17, 2018

3.0

to early Very difficult to use without good training and professionnal procedure

Pros

First : training Second : easy request to change quickly

Cons

Local support and installation Flexibility

Review Source

KM

Katelyn M.  
Guest Experience Host  
Hospitality  
Used the software for: 6-12 months

### "Great for Reservations and Management!"

April 11, 2019

5.0

This helps efficiency with guest reservations and allows for accurate and quick customer service. We love this software and it definitely speeds up the process and makes for an overall better experience!

Pros

This software is extremely user-friendly and allows customers and employees to increase satisfaction through making reservations with increased speed and accuracy. This software is simple to use but extremely effective.

Cons

Uploading existing information into the system can be difficult when you first get it since they want it formatted a specific way, but after that it is smooth sailing!

Review Source

MG

Maryn G.  
Co-owner  
  
Used the software for:

### "Great all-round , intuitive and easy to use PMS"

May 25, 2016

5.0

Very happy we have chosen for Clock PMS. It suits our needs perfectly and allows me to monitor the progress of my business closely. It feels very solid, and well organised. We have been using it for several months now and I haven't been able to discover any bugs. I feel it is genuinely done by hoteliers for hoteliers, so really with the business in mind. Best of all is the software is developed in such a way, our employees understand how to work with it within minutes. Very self explanatory! The program works great in combination with their POS solution. And last but not least, their help desk is always available, very helpful and service minded. Great work!

Review Source

Response from Clock Software

May 26, 2016

Thank you for the good words! We appreciate your feedback and we will keep up our efforts to bring you a modern convenient hotel PMS and POS solutions and provide excellent support.

SD

Stephane D.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Easy handling, beautiful interface and various functionalities that are saving us a lot of time."

May 2, 2017

5.0

Saving a lot of time, avoiding mistakes, we now have a central system on all the branches of the business.

Pros

Here's why we chose Clock PMS by Clock Software - Attractive interface, easy handling, very complete and powerful.

Cons

We would love to see a stock management for the POS (shop). It is most likely the only thing we are missing.

Review Source

MD

Marko D.  
Sales manager  
Hospitality  
Used the software for:

### "Excellent support team"

March 8, 2017

5.0

We opened in 2015 and Clock PMS is the first PMS we use. It has its own channel manager and web reservation system which means our availability is always up-to-date we never overbook. And the support team are great and always ready to help.

Pros

Support team, Channel manager update speed, Updates

Review Source

Response from Clock Software

March 9, 2017

Marko, This has been a pleasure working with you for more than a year now. We appreciate loyalty and the feed back is always good to have. Superb Hotel PMS and expert support team to handle all the questions is a must. Best Regards,

GFM

Gian Franco M.  
Marketing Manager  
Hospitality  
Used the software for: 6-12 months

### "Clock PMS is a full-featured PMS solution at a very competitive price"

November 20, 2017

5.0

We began looking for a new hotel management system that could be fully integrated (PMS and Channel Manager) in order to relieve the workload of our front desk agents.

Pros

Clock PMS has all the features we need (integration, automated emails, revenue reports, etc.) at a very competitive price.

Review Source

SR

Stuart R.  
Owner  
Hospitality  
Used the software for:

### "Clock really ticked all the boxes for me"

March 7, 2017

5.0

As a relatively new family run business we were looking for a PMS that matches our business model. We found everything we wanted in Clock PMS and we loved its design. It runs on any device and we aren't tied to the office desk anymore.

Pros

Automated emailing. Drag and Drop on the booking chart. Responsive screens work great on any device.

Review Source

Response from Clock Software

March 9, 2017

Dear Stuart, Thank you very much for your kind words. We are really doing our best to stay one step ahead .

JP

Juan P.  
Manager  
Hospitality  
Used the software for:

### "My Satisfying experience with Clock PMS"

March 31, 2017

4.0

When we were looking for PMS there were couple of problems which needed to be solved. 1. To be robust and 2. to be integrated PMS. Researching for PMS we found Clock PMS and it looked promising and at a good price. We started using it and now we a bit more organized.

Pros

There are 3 thinks we love about it and they are: 1. Easy to work with; 2. Nice design; 3. Well programmed, meaning it doesn't crush or downtime.

Review Source

JH

Jacob H.  
  
  
Used the software for:

### "Great Hotel Software!"

May 4, 2015

5.0

We have been looking for a software for our Hotel for a long time. Finally we found Clock, and it is exactly what we've been looking for. It has great functionality, and a pricetag that is perfect for us (a small hotel). There are some things that can definitely be improved, but it looks like they are constantly updating the software, and it should continue to get better.

Review Source

Response from Clock Software

May 15, 2015

Thank you for the good words! Yes, we constantly update and improve our software based on industry trends and customer feedback. We listen carefully to what you have to say and our service team is always ready to help if you need anything. We wish you and your business a lot of success.

KH

Kamran H.  
IT Consultan  
Hospitality  
Used the software for: 1-2 years

### "Clock PMS won our trust with its ease of use"

November 23, 2017

5.0

We were using custom PMS software and needed software to solve the following issues: bad support, undeclared changes in the APIs without backward compatibility , user requests taking very very long time to be implemented.

Pros

Clock PMS won our trust with its ease of use, the rapid support replies and the customer support as a whole.

Cons

Maybe, it would be a nice idea to change the way Customer Request Polling works.

Review Source

SS

Serge S.  
Managing Director  
Hospitality  
Used the software for:

### "A cloud PMS which keeps growing"

March 14, 2017

4.0

We opened in 2015 and Clock PMS is the first hotel management system we use. As the first passive hotel in Brussels, we were looking for an affordable PMS based in the cloud. Clock PMS was our first choice and we have not regretted it.

Pros

CLOUD + CLOUD + CLOUD

Review Source

Response from Clock Software

March 20, 2017

Mr. Schultz thank you for your words. We are doing our best to keep the product always ahead of the trend and up-to-date.

MC

Marco C.  
Chief Navigator Officer  
Hospitality  
Used the software for:

### " A dynamic company that develops constantly the software"

March 13, 2017

5.0

We are a new-generation hostel and have been using Clock PMS for a few of years now. Initially we chose it because of the good price management tool and the possibility to connect the PMS with external systems (API). As a result, we now have a faster check-in, which is very important in the hostel business, and better data analysis.

Pros

API for connections to other systems

Review Source

CL

Carolyn L.  
Director  
  
Used the software for:

### "Just keeps getting better!"

November 21, 2015

5.0

This software ceases to amaze me at its constant improvements, I have just set up our occupancy derived rates on our system and after taking a while to get it right, hey presto - works on my website and the OTA's. Thank you guys, this will make a big difference to managing the property inventory. Also like the successive booking notes. Will most likely add Clock POS to our property in the New Year. I am also looking forward to moving forward with our next hotel in Jamaica, any time now....... had no hesitation in recommending Clock for our new project. Keep on going Guys, you are making my life so much easier!

Review Source

Response from Clock Software

December 7, 2015

Thank you, Carolyn! Making your life easier and giving you the tools to provide unique guest service is our ultimate goal. Your kind words show that we've kept our promises. Thank you fir sharing it!

LL

Laurent L.  
MANAGER  
  
Used the software for: Less than 6 months

### "Great PMS ! "

May 19, 2017

5.0

Pros

Cloud software can be use everywhere. Good security and flexibility, easy to use. no bugs. Very good technical assistance

Cons

Reports are a little confusing. I would like to have some charts. Housekeeping tools can be improved.

Review Source

Response from Clock Software

May 19, 2017

Thank you, LEGUIDE, for sharing your experience with our software and services. We are improving our software and such feedback provides us with guidance to what, we should pay more attention. Thank you for choosing Clock PMS, Clock Software Team

IB

Iannis B.  
General Manager  
Hospitality  
Used the software for: 6-12 months

### "Great software that makes life so much easier"

February 12, 2018

5.0

Pros

Before selecting Clock PMS we went through several other systems. We found that the staff at Clock PMS very helpful both before we bought the software and also afterwards when setting up and even when we experienced some errors.

Cons

We would have liked to connect to more OTAs for a lower price. Also reporting could be improved such as the city tax.

Review Source

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