Who Uses This Software?

Booking and marketing software for tour and activity companies.


Average Ratings

242 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Xola
  • xola.com
  • Founded 2011
  • United States

About Xola Booking and Marketing System

Xola is the only unified booking, sales, and marketing platform for tour and activity businesses. Manage bookings anywhere with real-time availability. Sell through the world's largest marketplaces in a few clicks. Increase online revenue with our powerful abandoned booking remarketing features and track your marketing success in Google Analytics. CC rates as low as 1.99% + 30 cents.


Xola Booking and Marketing System Features

  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

Xola Booking and Marketing System Reviews Recently Reviewed!

Xola has the most knowledgeable, professional, helpful, and friendly staff I have ever dealt with

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software provides every feature you would ever need to run your business efficiently. It is extremely easy to use and only requires a small amount of training. The support staff is absolutely incredible. Whenever I had an out of the norm booking issue, Xola always had a feature that would resolve the problem. Xola is by far the best of the best when it comes to booking software. The flexibility of their pricing plans and the ability to cater to any size business is a plus for me. Great value when considering all of the features you get with the software as well as the highest level of support. The capabilities of the Xola software are amazing. This software was obviously created by the top developers within the booking software industry.

It was incredibly bittersweet to leave Xola's platform due to functionality -- we LOVED the support!

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customer support was fabulous. Felt like we were communicating with family. Xola went above and beyond in customer service and did their utmost best to provide us with what we needed in a reservation system.

Cons: Most unfortunately, it was determined that Xola did not ultimately work for our offerings, primarily because it did not have duration based pricing for our bike rentals and lodging. This resulted in bikes (50% of our bookings) and lodging not being available to reserve online and to be somewhat complicated to reserve on the backend, including multiple emails being sent out for just one reservation (e.g. if a family rented four bikes, they received four emails).

Overall: Xola's customer support helped to get our data and information compiled thoroughly. It was sad that ultimately their system just was not built to handle our complexity and that we had to move on from them. Bottomline, duration-based pricing was needed.

Easy, efficient, exactly what we needed

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Xola staff were able to customize the software to specifically fit our programs. I like the fact that once one program is booked, any conflicting appointments are immediately marked unavailable.

Cons: So far the only issue I'm having is that due to company policy, I haven't been able to sync the calendar to my work calendar, but that is an issue with my company that they're trying to find a way to work around.

Overall: It saves tons of time during the booking process!

Seamless and efficient. Amazing experience with the on-boarding team!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is for my customers to use. Being able to customise the questionnaires is really important for my business. My life has been much easier, since being able to ask certain questions, such as coffee preferences, kayaking experience level, injuries/medical etc. It has saved me a lot of time. I have a lot of repeat customers in my business, as well as one-off customers, so it has been difficult to find a system that can cater for both. I'm pleased to say, Xola has been getting great feedback from my regulars, which has been great! One of the customer representative especially was very patient and helpful, answering my questions, always straight away, and working through my requests. Amazing on-boarding experience :)

Overall: Keeping both my regular paddlers and my one-off paddlers happy :)

Best onboarding support I've ever received.

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The online interface for customers is very straightforward and makes filling out waivers and collecting payment a breeze.

Cons: Setting up the backend can be complicated, but the customer support team is incredible at taking care of any issues for you.

Vendor Response

by Xola on October 13, 2017

Hi Bill, Happy you are enjoying Xola! We strive to make the on boarding process easy. - Kris Lawson

Help desk staff best ever used

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Helpdesk staff is outstanding. The affiliate program is what sold us. Getting easier to use as we go along.

Cons: A little concerned about the cost. Has been a tricky learning curve. Wish there was an 'add guest' function.

Vendor Response

by Xola on October 13, 2017

Hi Richard, Thank you for the review! Happy to see you are enjoying the software and our support team has been great to work with! - Kris Lawson

It has been a seamless transition and easy to learn how to use for all of our employees.

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The dashboard is great. It is easy to see what is available and book guests efficiently. The entire booking process is so user friendly from the initial booking to changing anything about the reservation to cancelling and refunding. Our staff had a really easy time learning Xola. The 24/7 support is great as well. Whether it is chatting right on the dashboard or giving them a call, everyone has been super helpful in answering every question we have had. As a rafting company it is important we do not overbook and being able to control the seats per trip so easily was a great help to us. The mobile app is great as well and we is used often when checking in trips away from our office computers. We would recommend this booking software and will be using it for years to come. Can't wait to see what updates they have for us next!

Cons: The only cons for us are the reports are not super easy for our accounting department but she makes it work. We are also still trying to figure out the best way to book private boats for our company.

Vendor Response

by Xola on October 13, 2017

Hi Austin, Glad that the transition to Xola has been seamless! - Kris Lawson

The Xola support team has always been the best! Polite, knowledgeable, and top in their field!

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It truly makes booking, customer management, and employee management very easy and straight forward.

Cons: There are some features I would like to see added to make a few of the processes easier such as Waiver process is a bit difficult if the customer looses the email they originally received. It also isn't very obvious to the customer they need to forward this on to the rest of their guests.

Overall: It is enjoyable to use

Vendor Response

by Xola on October 13, 2017

Hi Jason, Glad to see you are finding Xola to be enjoyable to use! - Kris Lawson

Quick, applicable, and effective

Sep 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I can check trips quickly. I like the email reminders for trips. I like how I can access the program from my email on my mobile device.

Cons: It will not let me make changes to book trips the same days with the same people. Needs work on rearranging trips when necessary.

Vendor Response

by Xola on October 13, 2017

Hi Nicholas, So glad to see that you are enjoying using Xola. It looks like your running into some limitations likely due to inventory settings. If this is happening often and you still need help please feel free to chat in with our support from the web app, support@xola.com or 415-404-9652. - Kris Lawson

This robust program enables us to schedule listings, book and it integrates with SmartWaiver. LOVE!!

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There is really so much I like about this program. I'm sure I will forget something here. When I get stuck and have no idea what to do, I like that the customer service team is just a click away, and they can usually figure it out unless I'm asking for the impossible. Really like the ability to change the inventory and add in extra time slots. I like that there are training videos to help us with the new employees. The affiliate program for Concierge and travel agents is good - not too many using it yet, and hoping for more. I like the way they pay us and how they get paid, and the good rate through their Stripe account.

Cons: Really I like least that I haven't mastered all areas of it and I still have to contact customer service so often. I wish they had more training videos that were more pertinent to our industry.

Vendor Response

by Xola on October 13, 2017

Hi Katherine, Happy you are enjoying our software and that it integrates with SmartWaiver! We've got tons of training videos we can send your way. Feel free to email our support team at support@xola.com to obtain these. - Kris Lawson

Overall ease and functionality is quite remarkable. Handles business scaling with ease.

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive without being nerdy. Clients as old as 85 and as young as 18 could purchase and become informed without barriers to sale. Impressive feat.

Overall: Ease of client interaction with company. Peace of mind with user interaction. The main barrier to online sales is your bookings engine. With XOLA I did not have that problem.

This system far exceeds anything else on the market. XOLA staff are very accommodating to new ideas and system upgrades from a user client level.

Vendor Response

by Xola on October 13, 2017

Hi Patric, Glad you are finding our software easy to use! We strive to make a product that is great and easy to understand by all. - Kris Lawson

Xola - software, calendar, staff manager and more!

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy, user friendly, has an excellent UI/UX and is very affordable for what it offers! Without a doubt Xola changed my life!

Cons: There's a few more additions I'd like to see developed but they are a new company and these customizations for all the clients they have would take forever to match each specific organization, but believe me they are trying!

Overall: All of the benefits

Vendor Response

by Xola on October 13, 2017

Hi Matt, Happy to see you are finding Xola to be user friendly! - Kris Lawson

I love Xola; I use it just as my credit card merchant. Xola's rates are better than other options.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Xola's quick and easy to use for processing credit cards. Also, I have had great experiences with the support team on the rare occasion that something doesn't work as planned or when I have a question. They are very helpful and always prompt. I love Xola! Also, one of the customer's representatives is the coolest, smartest, hardest-working, totally most absolutely rad guy on Earth :)

Cons: The statements and receipts are a bit confusing to my customers sometimes. I wish there could be a way for it to show up on their credit card statement without saying "booking" (I sell print newspaper ads, not tour bookings), same with the receipts. However, I don't use the software necessarily as intended, so that's more on my end. Still, it would be nice to be able to change the way the statements and receipts appear to my clients.

Overall: I would rather process my clients' credit cards through Xola than any other merchant. Also, I'd rather give the small slice of flesh (percentage) to Xola than any other firm.

Vendor Response

by Xola on October 13, 2017

Hi Brennan, Thank you for the review! Happy you have found Xola quick and easy to use. - Kris Lawson

We have been with Xola from the very beginning. Their care and professionalism enables growth.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Xola works very hard to maintain a great product while working consistently to improve it. Obviously, it's intuitiveness is its greatest strength.

Cons: The functionality of the app is limited.

Overall: Enhancements are made regularly. Any issues are addressed courteously.

Vendor Response

by Xola on October 13, 2017

Hi Glenn, Thank you for sticking with us! Happy to see you are enjoying our software. - Kris Lawson

Xola has enhanced my business and marketing strategies

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the chat feature, it enables me to make on the spot changes as opposed to going back and forth via email or making a phone call I might be too busy to make. The ease of manipulating my schedule and pricing is not something I even anticipated being able to do, but has made starting and tweaking my small business so easy. Changing my offerings, pricing and integration into my website is super easy, I thought I would need to hire a professional to do this every time but with Xola I can do it myself.

Cons: The mobile version is not the greatest, and the site has responsiveness problems when using a tablet. I wish there was integration with Travelzoo, but I did find a work around.

Overall: Calendar/marketing capabilties I hadn't anticipated being able to have.

Vendor Response

by Xola on October 13, 2017

Hi Jennifer, Glad to see that you are enjoying Xola and our chat support! Thanks for the feedback on the functionality of the software on mobile. We will keep you updated on any new changes to this. - Kris Lawson

Very helpful customer support! It is used friendly and offers lots of helpful options!

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Many different options to customize bookings. Software is super easy to use and the customer support is very helpful and prompt!

Cons: This software is a little more expensive than what we were used to paying with our previous software.

Overall: More options on setting up booking schedules. More user friendly for or type of business.

Vendor Response

by Xola on October 13, 2017

Hi Kyle, Thanks for the review! Happy to see you are enjoying the customizability of the software! - Kris Lawson

Xola is the best decision that I have made for my escape room business.

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the software because it does nearly everything I need it too on its own and gives me the time I need to work on my business. I like the company because they not only stand behind their product, but their customer support more than pays for the monthly costs

Cons: Honestly, I have yet to find a fault in the software. The only complaints I may have is at my own inability to correctly use all of the features that Xola has and not watching the training videos sooner.

Vendor Response

by Xola on October 13, 2017

Hi Jeff, Happy to see you are enjoying using Xola and our support team! - Kris Lawson

We really like working with the support people at Xola. They are very helpful

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use for our clients as well as for our staff is great. We worked with Zozi previously and had a huge concern - especially when they changed ownership and didn't inform their own people in advance. Xola is a pleasure to work with. Changes are easy to make.

Overall: Sales!

Vendor Response

by Xola on October 13, 2017

Hi Glenn, Thank you for the kind words! Happy to see you are enjoying the switch. - Kris Lawson

Super helpful customer service + a sleek modern look

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really love the simplicity of the booking interface for customers (both in style and function). The calendar feature for customers to see all available dates is great. It's really easy to get around the back end, and the support staff has been super helpful. It's also awesome to be able to hook up a card reader to book customers on the spot as well

Cons: I really love the software overall, but the app functionality is definitely limited. It's really only helpful in terms of seeing trips already booked, but I always have to go to my computer to make any changes.

Overall: It has totally streamlined the booking process for our customers, and added an extra layer of professionalism to our business.

Vendor Response

by Xola on October 13, 2017

Hi Melissa, Thank you for the review! I'm happy to see you are enjoying the software. Thank you for the feedback on the mobile app. This is something we have been working on improving. We'll keep you updated of any new changes or features! - Kris Lawson

Great Customer Support and easy navigation

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Xola offers straight forward booking services. The dashboard FAQ and demos offer the chance to learn about the program easily. Customer support is always there to assist and the team is knowledgeable and ready to walk you through the steps and provide thorough explanation.

Cons: I understand they are still learning all the unique features each business requires but they take note of requests and do their best to produce functions to accommodate. Once you get to know the program a business can fully utilize all functions to increase profit.

Overall: Easy booking platform to navigate with excellent customer support, which is a crucial aspect of using a reservation system.

Vendor Response

by Xola on October 13, 2017

Hi Angela, Thank you for your review. Glad you are enjoying the software and our support! - Kris Lawson

Our rep was helpful, flexible and quick to resolve any of our requests and to help us get going!

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, and the fact that it is web based means that I can access it anywhere. I also love that I can book items for guests through the xola booking app. For us if was hard to find another software provider that covered the full extent of our program offerings and included the capability to manage and track inventories of equipment.

Cons: Sometimes we struggle with the functionalities on an ipad. Some of the drop down menus etc. are hard to touch just right to get them to open.

Vendor Response

by Xola on October 13, 2017

Hi Mary, Glad you are enjoying Xola! Thank you so much for the review. - Kris Lawson

Exactly what I was looking for!

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The help I got from Patrick and how helpful he was setting it up for me and listening to me change my mind many times was exactly the knowledge I needed..so grateful for this first few months of his assistance

Cons: Can send attachments on the messaging part..e/.g we would love to send photos or docs. The database side is very limited. I can't just look up a customer and message them

Vendor Response

by Xola on October 13, 2017

Hi Jade, So happy to see that Patrick was able to get you set up. Happy you are enjoying the software. We appreciate the feedback. If any changes are made to the things you have mentioned we will be sure to reach out and let you know! - Kris Lawson

Only positive things to say about Xola.

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Getting up and running only took a few days. I am not tech incline so almost anyone can use this easily.

Vendor Response

by Xola on October 13, 2017

Hi Ryan, Thank you for the review. Happy to see you are enjoying Xola! - Kris Lawson

Amazing support and Service plus super user friendly. I highly recommend Xola to all!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user friendly system, service and helpful staff. It can link an e waiver. I love the gift certificate option and easy to edit listings.

Overall: It makes it easy for me and my customers. It cuts down on phone calls to the office for bookings!

Vendor Response

by Xola on October 12, 2017

Hi Kimberly, Thank you so much for the review. Happy to see you are enjoying Xola! - Kris Lawson

Easy booking, polished design, simple for staff to use. Great customer service & support if required

Aug 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: XOLA provides a polished experience for our clients. It's simple to book -
online, over the phone, and in store. Everything is customizable to our brand, and the straightforward dashboard makes operations easy for our staff.

Additional features such as coupon codes, online gifts, and comprehensive analytics also ad value.

Amazing customer service, we've been with XOLA from the start and they've listened to our concerns when we've had them and made improvements based on our feedback.

Cons: XOLA doesn't provide the option to have multiple locations on a single account, which makes it expensive as a business starts to grow.

Vendor Response

by Xola on October 12, 2017

Hi Mike, Happy o see that you finding the software to be easy to use. Thank you for the feedback in regards to pricing on multiple locations. We will certainly keep you informed of any changes that may come to this. - Kris Lawson

User and customer-friendly reservation software with outstanding support.

Aug 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Highly functional. Offers a complete solution to simple operations, sensible work-arounds and compromises possible with more complex requirements. Support is outstanding, on this alone I can recommend the system but the feature set is also rich and useful.

Cons: Limited payment gateways; booking flow is smooth but not flexible; a few more CRM features would make this a knock-out software for operations and marketing

Overall: Up to date information sharing; an attractive professional looking booking system

Vendor Response

by Xola on October 12, 2017

Hi Nigel, Thank you so much for the feedback! Happy to see that you are enjoying the product and the support. - Kris Lawson

Easy and reliable bookings management with Xola.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am most happy with Xola's ease of use. On both the customer's and the business's end, Xola is very straightforward and well organized which allows for easy, question free bookings by my customers, and a fast, easy check-in and payment process for my employees.

Xola's cross platform reliability is also a huge plus for me. With other booking software I've used in the past, I frequently experienced "down-time" on one or more of my devices. In well over a year of use on Xola, I am yet to experience any similar issue.

Cons: Product improvements and app updates have been a little slow. In particular the mobile app is in dire need of updating. But for the most part, critical updates that are missing have been few and far between because most of the features you need are already there and already work well.

Vendor Response

by Xola on October 12, 2017

Hi Cole, Thanks for the review! Happy to see that you are finding Xola to be easy to use. We greatly appreciate the feedback and will keep you up to date on any new improvements! - Kris Lawson

Great Application. Great service

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, functionality, customer interface, integration, look and feel. It is a great application for the price.

Cons: The only suggestion I would have would be to maybe implement a little more functionality for product utilization

Overall: less time scheduling customers

Vendor Response

by Xola on October 12, 2017

Hi Andre, Happy to see you are enjoying the service and application! Great functionality at a great price is what we strive for. - Kris Lawson

Xola has provided a one-stop shop for all my needs including booking, revenue and scheduling.

Aug 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really love the automated emails that I receive for bookings and reminders. It helps me streamline my day and get our employees on board to who needs to do what. When running a business, it's nice to trust that customers are being followed up with!

Cons: I don't like the jump in price from the basic to the next tier. Abandoned bookings are the big selling point and I feel it's a bit invasive if you ask someone why they didn't book or come back about "is there anything I can do to help you." It makes it look like you're spying on them a bit.

Vendor Response

by Xola on October 12, 2017

Hi Cody, We appreciate your feedback! Happy to see you are enjoying the software. -Kris Lawson

I recently moved 4 tour companies onto Xola from other options and I am happy to never look back!

Aug 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about Xola has been the extremely knowledgeable and speedy support staff always being at the ready via email, phone or 24hrs a dang day via chat. I can not tell you how key it is to understand that hours of need to not happen between 9-5 somestandardtime but can happen at anytime. To me, having someone there to bounce questions and issues or even just log a feature request is key compared to the many other software companies that offer lame "help/knowledge bases" or "video tutorials" you can search forever and still not find what you need.

I also appreciate that they are not resting on their laurels when it comes to updates and feature additions. Since I have been using Xola since Jan 2017 they have released many updates that actually have workflow function compared to "Wow.. we made it so you can add emoji's to your email signature" type of stuff I have suffered through as "function upgrades" on other platforms.

Lastly I really like that the software has the ability to be cross platform and mobile and you can still have full functionality. It is helpful that they are working towards upgrading the app as they go so more actions can be tackled through there as well.

Cons: The mobile app for android at least could really use a "refresh" feature like on the web so I can swap between company accounts easier than restarting the app.

The guide management is a growing feature so I hope more develops there sooner than later which is more about my personal workflow needs than anything else.

Lastly, it is not something that has as much to do with Xola as it does with Google in that the subscribed calendar feature Xola offers does not work well with the way google imports them so I would love to see a push style calendar notification instead so those not on apple products are not left with inaccurate calendars. Again more a Google screw up than Xola but I really really want xola to rework the calendar notification option so it can integrate better cross-platform.

Overall: Slicker guest interface as well as a more intuitive and cleaner user interface for staff.

Vendor Response

by Xola on October 12, 2017

Hi John, Thank you so much for your review! So glad to see that you are enjoying Xola. We appreciate the feedback. We are certainly working to address some of the improvements you recommended. - Kris Lawson

Easy, customers love it, expierence based vs appointment based, perfect for our boat tour business

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Timeline view, easy rebooking, automated email send out, look of it on my website, customer service is awesome

Cons: No option to book a two leg trip (have to add another expierence). We have a boat shuttle service and our customers are required to book a departure and return time. Sometimes this causes confusion. It would be awesome to have it set up all on one page with times available for both trips.

Vendor Response

by Xola on October 12, 2017

Hi Lauren, Thank you so much for the review and the feedback! We are working to improve the process for booking multi activity reservations. We will be sure to reach out once we have more info to share! - Kris Lawson

This system has changed our business and our lives. Glad we found Xola.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The App is very user friendly for our instructors to use.
Clients have found it simple to use.
Once implemented the system is terrtfic. It saves alot of time for clients and staff in admin.

Cons: Setup time and knowledge to use the systems back end needs 1:1 support with a tech person.
Training of our admin could be workshops online with YouTube tutorials etc?

Overall: Efficiency for admin staff and clients.
Money transferes to our accounts quickly.
Information is gathered at time of booking

Vendor Response

by Xola on October 12, 2017

Hi Paul, Thank you for the kind words. Glad to see that you are enjoying the software and your clients are too. We actually have some video instructions we would be happy to send your way! If you are ever interested in obtaining these please feel free to reach out to our support by emailing support@xola.com. - Kris Lawson

Originally our company worked with Fulgen, when switching over it was simple. Everything was easier

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that you can have everything in one screen when doing reservations. You can change the amount of guest, the date, time, everything!

Cons: Editing some of the guest names or emails is a little tricky to figure out. It definitely takes a littl bit to get use to, but is well worth the switch!

Overall: The ease of scheduling tours and being able to have everything in one place

Vendor Response

by Xola on October 12, 2017

Hi Christine, Thanks for the review! Moving to a new platform can be challenging but we strive to make it as easy as possible. Happy to see you are enjoying the switch. - Kris Lawson

I like Xola and I often recommend it. It is very user friendly

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When training new hires, it sure makes that easy, since it is so intuitive. It's a 1000x better than our old system of pen and paper and it seems to me to be better than Fareharbor.

Cons: I least like the iOS app. I like that there is an app, but it seems to be missing a lot of the features available through the website on my browser. I don't expect every single feature to be available and maybe there is more than I'm aware of, but I definitely think the app could use some work.

Vendor Response

by Xola on October 12, 2017

Hi Timothy, Happy to see you love using the software! Thank you so much for the feedback. The Xola App is something we are working hard to improve. - Kris Lawson

Great booking engine and very user friendly!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love how easy it is to use and customize to our business. Love the price and all we get for the price we pay.

Cons: We don't have one specific thing that we don't like. There are little nuances here and there but with the new updates you are always coming up with our concerns are usually remedied.

Vendor Response

by Xola on October 12, 2017

Hi Ashley, Thank you so much for the review! Happy to hear that you are enjoying Xola. Making a platform that is great and easy to use is our goal! - Kris Lawson

Website is near perfect, the mobile app could use some updates allowing it to function like website.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the way it allows you to keep tabs on visits to "book now" and works to reconcile abandoned bookings.

Cons: The fact that you can't see communication with clients unless you navigate into the messenger column, it makes keeping track of weekly reminder functions difficult.

Vendor Response

by Xola on October 04, 2017

Hi Collin, Thank you so much for the feedback! We are happy you have been enjoying using Xola. If you haven't noticed already we have updated the way you see messages. Now instead of having to navigate to the Messages tab you can see all communication with your customers within the reservation. You will find this new feature within the communication column in purchases. If you would like to know more about this change or have questions please feel free to reach out to our support at support@xola.com or 415-404-9652.

OH! I absolutlely love my XOLA software. I find it almost intuitve ! So rare for me!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes sense. And if there is a time that it doesn't allow me to do things the way I might want to them, the alternative provided, still makes sense. I also REALLY like that it integrates our bookings from other sources such as Viator.

Overall: Potential walk guests can book on-line and I'm not in a panic becasue the software takes care of it all! It's totally easy to understand. And on those few occassions when it isn't easy to understand, the service staff are right there and incredible!

Vendor Response

by Xola on September 06, 2017

Sandra, thank you so much for your review! Glad to hear the system has been easy to use and that our integrations are useful! We appreciate your comments!

Nifty and smooth but it could be improved to be more user-friendly

Aug 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The overall layout looks very clean like a polished outline. The organization of details (which parts matter the most like costs, names, and times) is very well-thought out. The features are easy to find.

Cons: It's difficult to make adjustments or last minute changes that do NOT get saved. If you want to update something, it's response time is slow or it does not acknowledge the change at all.
Also, it's annoying how clicking on one booking appointment suddenly changes the whole format without an option of going back. I have to refresh the whole web page to go back to the general layout of bookings for the week.

Overall: It's fairly easy to use. My boss uses it to organize times and payment for our escape room bookings.

Vendor Response

by Xola on August 17, 2017

Cristian¿ thanks for the review! Great to hear you are liking the software. We'd love to learn more about your thoughts on making adjustments to bookings. The Customer Success Team has just reached out to ask for more info so we can work on this together. Thanks!

I'm mobile on the road most of the day. I can look each reservation at any time.

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Keeps me updated with any changes that might happen during the day. It also gives me all information I might need. Like name, age, height, if they booked any add one and any special notes I might need to make the clients happy.

Cons: Mobile app I can not see if they signed a waiver. My computer I can see if they signed a waiver. When I'm not in cell range I can not get updates. When day goes by it is hard to find information on past bookings. Like email adress.

Overall: Being mobile

Vendor Response

by Xola on August 17, 2017

Hey Keith! Thanks for your comments! It's been a pleasure working with you and your team these past few years. My colleague Chris has just reached out to you directly to get more info about waivers and see how we can help. -Alex

Excellent setup and support

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the professional look of Xola compared to the other booking software options available for my industry. The setup process was very simple because I was assigned a specialist that literally walked me through the entire process.

Cons: I had to think for a long time to come up with something to write in this category. The only thing I can think of is that I wish it was a bit easier to use from my Android phone. When I try to access the site from my phone everything stays tiny rather than automatically formatting. This may be an issue with my particular phone or me as the operator. Neither would surprise me.

Overall: I love the easy booking process from all user points. It's easy for me to book from the back office and it's easy for my customers to select exactly what they are looking for. Easy booking process equals more bookings. More bookings equals more revenue!

Vendor Response

by Xola on August 17, 2017

Lori¿ thanks for your comments! We truly appreciate your support. Happy to hear you enjoyed the setup process and are happy with the system! Thanks for the feedback on your experience using Xola with your phone. I'll have my colleagues on the Customer Success Team follow up to see what we can do here! -Alex

I enjoy using the Xola Software and the staff has been amazing!

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and the support. The software has evolved and it is offering many more options making it more user friendly. The staff through the Chat portal have been great!

Cons: I would like a better means to integrate the Smartwaiver signatures to the specific bookings, if signed prior to tour on iPad.

Overall: Support and ease of use.

Vendor Response

by Xola on August 17, 2017

Hi Steve, thanks for your review! It has been a pleasure working with you and your team. Thanks for the note on Smartwaiver¿ one of my colleagues is reaching out now to get more info on what's going on to see how we can help! -Alex

Xola provides a great way for tour guests to register online for our guided brewery tours.

Aug 09, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Ease of registering a new group
- Flexibility in creating different tour experiences
- Usability across different check-in platforms (phones, computers, tablets, etc.)

Cons: - Mobile app: Adjusting a group size or editing a booking is not always possible/typically buggy, which can be stressful when a tour is about to begin within a few minutes and a group is trying to check in for their tour.
- Heavy focus on financial info: While this is undoubtedly useful information for tour programs that sell merchandise or charge for their experiences, I would like to see more detailed analytics on attendance info rather than just financial info.

Overall: Organized and comfortable experience for guests, professional atmosphere (moving from paper sign-in sheets to Xola), ability to see bookings update during a weekend shift, ability to check my private tour schedule from home

Vendor Response

by Xola on August 17, 2017

Michael¿ thanks for the review! Happy to hear that the platform's flexibility is helping Bell's manage the tours well. Someone from our Customer Success Team will be reaching out to get more details on what you'd like to see from the mobile app and reporting. Thanks! -Alex

Great experience and customer service.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use online and how easy the software is to load and reserve. The software is clean and efficient.

Cons: I don't like the limitations of the web app. I also need to be able to send a reservation link to guests who have saved a date but didn't pay immediately online. I need to be able to book a date out on the back end and send a booking link to guests to pay online instead of having to have them call in.

Overall: Ease of booking.

Vendor Response

by Xola on August 17, 2017

Hi Susan, thank you so much for your comments. Glad things are going well. Great news! We have a great way to send customers a specific event and have them book online. My colleague Chris will reach out to you directly with instructions on how to set this up. Thanks! -Alex

Very professional looking booking software and very easy to navigate. Highly recommend this product

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very customizable and easy to teach to employees. It has a very nice, clean look on the front end and easy for my customers to navigate.

Cons: The app needs some more features. I would like to be able to do more to each reservation with the app. Sometimes you're away from your computer and need to make adjustments to your tour. The app isn't too capable of handling all the needs.

Overall: More customers and a more professional website.

Vendor Response

by Xola on August 17, 2017

Thanks Jake! Really happy that you've been able to get employees ramped with Xola quickly. We'd love to hear more about your thoughts on the mobile app. I've passed your comments along to our Customer Success Team and they will be reaching out to hear more about what you'd like to see. Thanks! -Alex

it always serves my needs

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: nice and reliable, good not to have any red color in the theme, it loads fast and works on different platforms

Cons: coupon function is placed in a not easy to find location, android apps are strange , no reason why do you have two of them when none of them is perfect

Overall: some extra bookings

Vendor Response

by Xola on August 17, 2017

Thanks for the review, Tibor! Really happy to get your feedback. We'd love to hear more about your preferences with the mobile app and coupon functionality so my colleague Chris will reach out directly. Thanks!

Extremely better than our old program!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the ease of opening and closing tours. I also enjoy the amount of control in providing variety and special circumstances to patrons.

Cons: It would be nice if the dashboard screen would update automatically instead of needing to refresh.

Powerful software, great customer interface, fair price, great customer service

Aug 08, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The way it looks to the customer booking the experience including the emails the customer receives . I like how it doesn't charge the customer extra like some other software

Cons: A more powerful phone app would be a big plus- all my employees have phones they use to check people in an out and modify bookings.

Vendor Response

by Xola on August 17, 2017

Hi Will, Thanks for the review! We really appreciate your support. Thanks for the comment about mobile¿ we want to get really specific notes from our customers on what they want to see next with the mobile app so someone from our Customer Success Team will be reaching out shortly!

Xola has allowed us to streamline our business in ways that other booking software was unable.

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great customer support!

There are many features that fit well and the capability to modify many aspects of bookings through the software is beneficial. The customer service is second to none. Highly recommend the system for this aspect.

Cons: The software could use more visual aspects, while the engine is quite powerful it can often be confusing to navigate from the perspective of client and booking agent.

Overall: Better customer retention.

Vendor Response

by Xola on August 17, 2017

Aaron¿ thanks for your feedback! Glad to hear you are enjoying the flexibility of the system! Thanks for your note on navigating Xola¿ I'll have one of my colleagues reach out to gather more information about what you want to see in the future. Thanks for your business!

Wonderful!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Both the customer facing checkout AND the backend are easy to use and look nice. I love that each reservation has a timeline of actions so you can see who made a change and when. The Google Analytics tracking is super helpful and very easy to set up. Also, Xola regularly releases new features and upgrades existing ones that are actually useful!

The customer support at Xola is really the best feature of all. It is easy to reach someone via chat at almost any time. You can easily access help articles from the dashboard. The people that work there are so helpful and can almost always help you find a good solution to whatever issue you may have.

Cons: I wish Xola integrated with Google Adwords and not just analytics (perhaps this is already in the works as they recently updated their analytics integration).

My customers are able to book, buy gift certificates and access class choices 24-7.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It seems to work well with first time customers as well as return customers. I have noticed that people who are not computer savvy can use the booking and find availability that will fit with their schedule.

Overall: It has helped to relieve the numerous phone calls related to bookings. Than you xola.

Vendor Response

by Xola on August 17, 2017

Hi Linnea! Thanks for your feedback! Glad to hear your customers find the system easy to navigate. We are always here if you need help navigating something¿ please don't hesitate to give us a call! -Alex

Ease of use for both businesses and customers

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The clean look and easy user-interface is what sold us on this software, along with the exceptional level of customer service.

Cons: It is pricier than the other software options out there, but we feel the level of customer service we have received has been invaluable.

Overall: Really clean, easy to use interface for our customers

Vendor Response

by Xola on August 17, 2017

Connie¿ thanks for your review! It has been a pleasure working with you. Our team is here 24/7 to help you understand the best pricing for your business so please don't hesitate to reach out to via chat, phone or email if you would like to discuss options. -Alex

Very happy with Responsiveness when needed

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very intuitive to use and they continually seem like they are adding valuable new features. Even on weekends I will get a response usually within hours or even minutes.

Cons: I wish it had more mobile functions that I could do from my phone that I need to do from the computer but even many of these have gotten better recently.

Overall: Quick access that is easy to use

Vendor Response

by Xola on August 17, 2017

Hi Vernon, Thanks for your review! Happy to hear you are pleased with our team's work. Thanks for your feedback on the mobile app. We want to make sure everyone's requests on this topic are accurately documented so one of my colleagues will be reaching out shortly to get your input. Thanks for your business! -Alex

Basically an awesome booking software with the BEST customer service.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service and clean, easy to use user interface. They take feedback very well and make sure to work on it if enough users have suggested the same thing.

Cons: Lack of some features other software's have. The time between new development of features could be faster.

Overall: Organization and an easy way to handle my business.

Vendor Response

by Xola on August 15, 2017

Jorge¿ thanks for your review. We appreciate your feedback! We have doubled the size of our engineering team and are working hard to continue developing powerful features. I have made sure you are on our product newsletter list so you'll see more new feature release emails hitting your inbox very soon! -Alex

Fast, fun, and friendly

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The product is awesome. The employees always call back on time and they always try to find a answer.

Cons: Its hard for me to separate taxes and county for my accountant. Please fix this issues its hard on business in Arkansas

Vendor Response

by Xola on August 15, 2017

Hi Derrick, We appreciate your feedback very much! Regarding separating taxes and fees¿ I'm glad you brought this up! We do have the ability to separate them so I'll have someone from our Customer Success Team reach out to go over your account with you. -Alex

XOLA has changed our world for the better.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: On-line, simple to use and excellent customer service. The analytical features make reporting and record keeping much simpler than before.

Cons: I wish it was in multiple languages so our customers can book their tour in their language.

Overall: simplicity, we are more organized, the guest experience is much better. The responsiveness and customer service from XOLA is excellent.

Vendor Response

by Xola on August 15, 2017

Hi Steve, Thank you so much for your review. I have made sure to send your feedback about multiple languages to our product team. We look forward to working together to make the Xola platform stronger so please continue to send us your suggestions. -Alex

Software meets the need of my business with very prompt customer support

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User interface and ease of use for customers is seamless and minimal. The cost of the software is also a big incentive.

Cons: Integration with other platforms could be better, such as with TripAdvisor, and other new social media platforms.

Vendor Response

by Xola on August 15, 2017

Drew¿ thanks for your feedback! We appreciate your business. I've had one of my colleagues reach out to you to get more info on what you want to see from our integrations. Thanks! Alex

A great value with excellent support

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We needed to quickly find a new booking software provider, and after evaluating several other choices, we chose Xola. Xola's product was functional from the outset. The transition team did an amazing job of importing our existing bookings and customer database. They provided training and support at a personal level that was greatly appreciated. There has been no down time and the response to minor hiccups has been very fast and completely effective. There are features that we would like to have, and Xola has been adding functionality on a regular basis, so the product we are using today is significantly more sophisticated than the product we started with, with no increase in price.

Cons: We do a significant amount of business with gift certificates, especially during the Christmas/Chanukah/New Years season. We didn't have an easy way to offer discounts on gift certificates last year, but that functionality has now been added.

Overall: Ease of implementation, excellent functionality, and great value.

Vendor Response

by Xola on August 15, 2017

Hi Ahmet, Thanks for the review! We appreciate your honest feedback. Yes¿ after listening to yours and other customers' feedback we worked hard to get discounted gifts functionality released to you all. If you need any help setting this up please reach out to us over chat, phone or email. -Alex

The customer service is excellent. When there have been issues we akways get help.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is user friendly. Our customers can book an event- usually without any problems.
It is easy for ys ti go in and maje any changes we need.
Overall, we are satisfied.

Cons: We are happy with the software. The dashboard is easy to read . Our clients have not had many problens with being able to find an event and book their ticket.
Communication between your support staff and us us great.

Vendor Response

by Xola on August 15, 2017

Thanks so much for the review, Elysa! It's been a pleasure working with you over the years. Glad to hear things are going well and please always reach out to us 24/7 if you ever need any help! -Alex

Over all the Xola experience is outstanding

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is a 10 star, no exceptions, easy, intuitive, simple and the software is by far the most up to date!

Cons: At times it can be tricky to do certain get around and fix awkward mistakes, thankfully there is a great team waiting to help at any time of the day.

Overall: More customers and more income

Vendor Response

by Xola on August 15, 2017

Hi Rob, thanks for your comment! Glad to hear our support team has been able to address your needs. We appreciate your business! -Alex

Set up and support has been a breeze for our unique needs. Very happy and staying a customer

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Versatility is great for what we do. Payment service has always been prompt and accurate and refunds have been a breeze.

Cons: Reporting could be a little more in depth with more options and exclusions. The inventory function has been a bit buggy at times.

Overall: Ease of booking organization and online booking/payment

Switched from Zozi to Xola and haven't looked back.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Hated dealing with refunds on Zozi because of the booking fee charged to guests. Love the straightforward nature of knowing what the guest pays since there's no guest booking fee on Xola.

Love the continued development and refinement of UX in the Xola product - constantly getting better and richer.

Cons: The mobile app version could use some love to have more feature parity to the web version. There are a fair number of things you can't do in the mobile app but I just pull up the web version on my mobile browser.

Vendor Response

by Xola on August 15, 2017

Hi Nikhil! Thanks so much for your detailed review. Glad to hear you've been enjoying our product and service! Chris from our Customer Success Team has already reached out to update you and we'll add you to the list of names to contact when mobile improvements come out.

Excellent booking Platform

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: From the initial inquiry to this day, Xola and the entire team are professional, accessible, knowledgeable and user friendly.

Cons: The selection of the type of trips offered is small but I believe as they grow and receive feedback this will expand. Overall this is a minor, back link issue.

Overall: Clients book right away. My sales are up 116% more by having an online booking system.

Vendor Response

by Xola on August 15, 2017

Jason¿ thank you for your review! I'm having one of my colleagues reach out to you personally to get a better understanding of how we can set up your account to meet your needs. Thank you! -Alex

Great service. It's always improving

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its easy to read what i have available to book for my guests. Whenever I have an issue someone is always quickly helpful.

Cons: It's not easy to use on the go. I do not sit in front of a computer so I need the system to work well on my cell phone and it's not always easy.

Vendor Response

by Xola on August 15, 2017

Hi Jennifer! Thanks for your review and for your note about using Xola on the go. Your feedback is important to us and I want to make sure it is documented carefully so one of my colleagues on our Customer Success Team will be in touch this week. We appreciate your business! -Alex

Good & easy to use

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use and mostly intuitive. Over the past few years a number of features have been added to make it more user friendly. Customer service is very responsive. Site has very few "down" times and only the occasional issue with international customers having interface issues. Overall, we are pleased.

Cons: There is still room for improvement. The two most annoying issues are: occasionally clients make errors entering contact email information. I cannot edit the email to help customer if they are a return client (we have a 70% return rate). System will not allow edit to a preexisting email address. Second, have have 40+ guides. There is no way to alphabetize the list of my guides when assigning them to tours. They are listed in order of joining my team. This ends up making guide assignment cumbersome. Finally, Xola is expensive. I am reluctant to have customers pay a 6% additional fee and absorb cost myself. That cost is significant and concerning.

Overall: Advance purchase and daily ACH deposits are great. Having client emails will be helpful too.

Vendor Response

by Xola on August 15, 2017

Hey Seth, thanks taking the time to leave a detailed review! It's been a pleasure working with you for so many years. Really glad you brought up the email addresses, the system does allow you to edit! I'll have one of my teammates follow up now to show you how to do it and discuss pricing options with you. I'll also make sure he gets more info on the guides list so we can put that into our customer feedback loop. We appreciate your business! -Alex

Well designed software, awesome customer service!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Immediate 24 customer service and real clean and simple interface. Xola also sends well designed pre/post tour emails to or customers!

Cons: Could use a mobile upgrade on the backend and just a couple feature additions and 3rd party intergrations.

Overall: AMAZING customer service! Very clean interface too.

Vendor Response

by Xola on August 15, 2017

Stuart¿ thanks for your note! We love hearing what you have to say. Thanks for bringing your mobile feedback to our attention. We'll follow up with you to hear what it is exactly you want to see next with the app. We appreciate your business! -Alex

Booking is extremely easy and the interface is very easy for multiple users to use.

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it doesn't take much time to book a customer. The user interface is easy for multiple people to use it.

Cons: Limited functionality, mostly due to the fact that the interface is oversimplified. Limited reporting, and there are often "work arounds" for tasks that usually would be very simple.

Overall: Easy to use, easy for guests to use, pretty much meets all my needs of a reservation system

Vendor Response

by Xola on August 15, 2017

Hi Mitchell, thank you for your taking the time to give us feedback! My colleague Chris on our Customer Success Team will reach out to you to help you work through the notes you provided and to talk about what you'd like to see from our reporting. -Alex

We own an escape room and Xola has made our lives so much simpler and saves us so much time

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer support is what really makes Xola so good. Also there are countless feautures for bookings

Cons: Honestly cannot things of many things o improve on beside possibly adding more features for after experience marketing

Vendor Response

by Xola on August 15, 2017

Connor, Thank you so much for your support¿ it means a lot to us! We are so happy to hear that you've had a great experience interacting with our team. Thanks for your note about ability to remarket to customer. Keep an eye out for an email from our team on ways to set this up. - Alex

Smooth user interface and reliable customer service.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility and ease for customers who are making reservations. Also very easy for reservations and bookings on the back end.

Cons: When customers are making reservations it takes them to the next available booking date without much notice. We have had customers get confused with this.

Vendor Response

by Xola on August 15, 2017

Hi Brian, Thank you for your review! We appreciate your feedback about the customer calendar. I just had someone from our Customer Success Team reach out to you to help you with that and see what what changes we can make to your account. -Alex

Excellent booking system perfect for small, medium and large tour operator

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use.
Excellent customer service always ready to help.
No bugs in the system which is a miracle because most booking softwares have bugs

Cons: We have using Xola for many years now, I have tried many other booking system so no cons about them.

Vendor Response

by Xola on August 07, 2017

Hi Graciela! Thank you so much for your review. We've truly enjoyed working with you all these years. Glad to hear the system and support are up to your standards. We look forward to a long partnership with Miami Culinary Tours!

It's like having an assistant that works 24hours a day!

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is my first time using software like Xola, it is easy to use, I can get questions answered quickly from friendly support staff. I love that it sends out automatic emails to my guests, that it folllows up with people who don't book! I can' tell you how many hours a week it saves me!

Cons: There are a few things that are unique to my business that I'm not able to do with Xola but they are minor compared to what it has done for us!

Vendor Response

by Xola on August 07, 2017

Hi Karen, Thank you for your support! Glad to hear Xola is able to help you at all hours of the day :) We always want to help our customers customize Xola to their needs, so we will continue to work toward solving your problems!

The customer service is out of this world! Very knowledgeable and incredibly friendly!

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the private room option! It has without a doubt increased our sales. It is presented in a way that many people take advantage of that option!

Cons: The reports section needs to match up better with my needs, but I am not the only one with this issue and it is one their list to integrate with Quickbooks.

There is also an issue with my adding reservation fee does not get included in the taxable amount. I am sure that they will come up with a solution for that one too!

Vendor Response

by Xola on August 07, 2017

Thanks Char! We appreciate your product feedback. I've passed on your review to our product development team so that your feedback here is captured for enhancements moving forward. Thanks for your support!

We received excellent help in getting our listing uploaded on ready to roll. The customer rep did a great job.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It stays on our website and does not go to an outside website. This is a quality that the owner really likes.

Overall: The tour bookings we have been receiving have been through Xola

Vendor Response

by Xola on August 03, 2017

Thank you so much Lori! It's a pleasure working with you. - Becky

I own a room escape game and switched to Xola after seeing the list of awesome features.

Jul 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Live customer support available by chat. This is amazing when you have a problem during a game and need an answer now. It has already been an extremely valuable feature. (Zen desk?)

Cons: some functionality is limited without paying for a more expensive package. For example, there is no way to provide a printed receipt to a customer without upgrading to an enterprise account.

Overall: This software offers a clean front end and back end booking system with many features not easily available in competitor's products. Customer support is excellent and I have had assistance every step of the way.

Vendor Response

by Xola on August 03, 2017

Thanks Matthew! Please continue to send feedback our way. We appreciate your business! -Kelsey

Great staff!

Jul 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like the on-boarding team that set things up for us and customer support. I also like how review of the time customers choose and payment info is on the same screen. I like the look of the software that customers see.

Cons: I cannot comment on value for money at the moment because we are part of a match-price deal. I don't like that how a customer paid is not listed on the dashboard. It only says "paid" or "collect balance". I would prefer to see if a Groupon code was used on the dashboard screen so I could redeem the code straight from there.

Vendor Response

by Xola on August 03, 2017

Thanks Allyssa! Glad to hear things are going well :) -Kelsey

Great booking system with helpful staff.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the user interface and ease of use. I've had several changes I've needed to make but the senior support team, Michelle and Alice in particular have been so wonderful and helpful.

Cons: Their a few minor features it's missing that I'd like. I'm looking forward to when the come at with the invoice feature.

Vendor Response

by Xola on July 27, 2017

Thank you Kelcie! It is a pleasure working with you! Just sent you an email with information regarding our Invoicing feature (released May 2017). -Alice

I have been with Xola for 2 years and have been quite satisfied.

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The quality and promptness of online assistance, the reporting, and the ease of setting up experiences.

Cons: I do a lot of one-off custom charters and the software is best suited to online individual ticket sales.

Vendor Response

by Xola on July 26, 2017

Thank you for the review Michael! We are thankful for your partnership and encourage you to always send us feedback about our product. -Alex

Xola Fan, make that a Super Fan

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Xola for so many reasons;
The mobile view from the customer pov is so clean compared to other options i looked at, this is important for conversions.
Cart abandonment emails, have a crazy high response rate, and we knock down so many deals.
Reservationsist can tag bookings, so we can pay them commission
Past customer data is all saved to expedite repeat bookings
Really easy to charge balance day off tour.
Software is flexible to change an customize specific day schedule.
Add ons can be hidden from customer view so we can
Most of all the Xola staff (particularly Delamon and Kelsey) is so cool, responsive, and they really get tour businesses, they are open to new features

Cons: I wish it had two way sync with google cal intergration, we use this for driver view of schedule plus a few other things

Overall: it makes running our tour business so much easier

Vendor Response

by Xola on July 20, 2017

Ryan¿ thank you so much for the great review! It's been fantastic working with you and your team and we are so happy you have chosen to partner with Xola these past few years. Cheers!

Pretty easy to use platform with nice features.

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is user friendly and the backend is easy to use as well. We really prefer it over our previous platform.

Cons: It is a little thing, but Xola doesn't provide an option to have separate tax percentages for add ons.

Vendor Response

by Xola on July 20, 2017

Thank you Lacey! Happy to be working with you!

Excellent support combined with an always evolving booking platform.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the customer service is always one click, call, or email away. They work to costumize our specific platform exactly how we need it when we need it. Our contact, Alice, does everything she can to assist and that gives us the security to focus on our business and continue to grow.

Cons: It is not set up as a dual platform for retail so it has to be completely customized for physical items but I'd trade that anytime for how effective it is as a booking platform for various items.

Overall: Peace of mind

Vendor Response

by Xola on July 18, 2017

Thanks Mike, it's been a pleasure working with you too and always strategizing ways to optimize!

I've found it very easy to navigate, and use to sell Skywild tickets.

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy the whole booking process is. I also like how easy it is to process payment, especially with credit cards.

Cons: There really isn't anything I don't like about it. I would say the only thing I've had any difficulty in is handling payments where the customer wants to pay a portion on the card, and a portion in cash.

Overall: It has made my job booking Skywild reservations very simple.

Vendor Response

by Xola on July 14, 2017

Thank you so much Jessica!

Online Booking has been great- very easy and free's up phone calls!

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use, update and looks great. Tech Support is always quick to respond and gets any issues resolved quickly.

Cons: There is a little bit of a learning curve, but overall nothing to complain about. There can be a little bit of confusion when creating and adding completely new listings but we've learned the required steps for everything to run smoothly. We would like to see more data fields that we could manage to follow up with customers with special promotions (like for their birthday, anniversary, etc.) and to link reservations within different family members/parents.

Overall: Streamline booking process for internal staff and customers. It's so easy for someone to make a reservation 24/7 online. Less time on the phone and in class collecting payments.

Vendor Response

by Xola on July 13, 2017

Hi KC¿ Thank you so much for your review. It's been a pleasure working with you and we look forward to a long partnership. We appreciate your support and feedback! -Kim

So far the Xola software has been exactly what we needed!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Xola is easy to use and has almost every feature that we need. the interface is easy to navigate to find what you need. The app makes it easy to quickly do things on the run when you need too.

Cons: I'd like to see the app be a little more advanced in the future with more features. But it works for now.

Vendor Response

by Xola on July 13, 2017

Thank you for your review, Matt! We love working with you. Stay tuned to a lot of product releases coming down the pipeline! -Alex

Very helpful and responsive support team

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support staff is always friendly, available, and knowledgeable. It is great to be able to reach out to a real person immediately when I have any concerns at all.

Overall: Booking software for daily use in all aspects of our business.

Vendor Response

by Xola on July 13, 2017

Joann¿ thank you so much. It is a pleasure working with you.

Working with Xola has been wonderful and their client service team is absolutely amazing!

Jun 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very professional and incredibly effective! I have increased my sales by having access to features I would not have thought to ask for. Very happy with Xola!

Cons: The payout report does not give me all of the numbers that I need, but it is easy to calculate and they are already developing a solution that will make me completely satisfied.

Overall: Capturing abandoned bookings and the private room option has increased my sales.

Vendor Response

by Xola on July 13, 2017

Thanks so much Char! So happy to hear Xola has brought your sales up! -Alex

Great customer service

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The online booking option it takes a lot of stress off our office staff. I also like the fact at it links the customers to our TripAdvisor page.

Cons: The calendar and times. It makes it very hard to look at the calendar when there are more than one of the trips listed all the times should not have to be listed for each day, if the tour is not leaving the dock at all times listed.

Overall: It is great for online sales

Vendor Response

by Xola on June 27, 2017

We appreciate your review Kacey! -Alex

Great company to work with. Had us up in running in less than 2 weeks.

Jun 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick deployment and easy to use! Good customer support. Product is reasonably priced with flexible terms.

Cons: Could have more features like employee time clock. Able to have both taxed and non-taxed add-on items.

Vendor Response

by Xola on June 27, 2017

Thanks Ted! Please continue to send feedback our way! -Alex

My experience with Xola has been outstanding!

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the software because it is soo organized and very simple to use! It's not to over whelming!

Vendor Response

by Xola on June 27, 2017

Thanks so much Lindsay! It's awesome working with you and your team. -Alex

Use XOLA for multiple clients

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Using XOLA for multiple clients in the Tourism & Recreation field. Not only do I like working with XOLA myself, but all our clients seem pretty happy.
As I started my job at my marketing firm about a month ago there was some things I didn't quite understand about XOLA. Got on the live support chat and was immediately helped!

Vendor Response

by Xola on June 23, 2017

Thank you so much Ryan! It is a pleasure partnering with you and the TOMIS team. -Alex

Easy and quick!

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and design. The setup process and training did not take long at all because the software is very intuitive.

Cons: There are a few features that would make things easier for my business that are not in place yet. But work arounds in the meantime were given to me that have worked well for us.

Vendor Response

by Xola on June 27, 2017

Thank you so much Lauren. We love working with you! - Alex

Easy to use and versatile

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, aesthetically pleasing, search options to find customers or other important details.

Cons: When you hit refresh you are automatically signed out.

Vendor Response

by Xola on June 22, 2017

Thank you so much Adeline! We appreciate your support! -Alex

Stunning Product, Stunning Support

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ease of integration, simple and elegant solution for our customers. Quality support. Great flow to the UI

Cons: This product is awesome in every way apart from the ability to track sales in Google Analytics if made from a Mobile device. I'm aware this is being looked at, and once implememented, the solution will be nigh on perfect

Vendor Response

by Xola on June 20, 2017

Thanks Graeme! It's been a pleasure working with you and your team. Look out for a product update this month that will make you very happy!

I love how we have customer support at our fingertips. The chat feature is great!

Jun 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like being able to see all of our client purchases in one section. I also like being able to have full access and not rely on others to make changes, etc..

Cons: It is not as 'user friendly' as I would like. I usually utilize the chat feature which is great but I have to utilize it almost everyday.

Vendor Response

by Xola on June 20, 2017

Hi Ashlie! Thanks so much for your review. We appreciate your feedback, and as always please continue to give our support team suggestions on how we can improve!

XOLA is easy to use and is a tremendous help for back office organization.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have had a great experience with customer care at XOLA. They really take their time to walk you through the steps and are always available for questions. It takes me less than 3 minutes to book a group, have it printed, and submit to departments, which saves me a lot of time, as Fort Ticonderoga books hundreds of groups May-July. It is also helpful that I'm able to adjust guests. I think my favorite feature about this software is the "edit listing" option. A lot of our groups have specific accommodations/pricing.

Cons: I don't like how I'm the only one with access to the software. It would be helpful for other departments to be able to logon and see the groups we have booked--however, I believe this can be changed if we decide to upgrade to the next level in the software.

Overall: Keeping track of groups, adjusting specifications per group, viewing the calendar and the list of groups for each given day of the year.

Vendor Response

by Xola on June 14, 2017

Hi Ryann, Thank you for your review! We are excited to help you through an exciting summer season. With regard to login access, you are correct¿ the next package up offers unlimited logins, so you can create a login for each staff member and tell the system which permissions that staff member should have. We really appreciate your business. Don't hesitate to reach out if you want to look into upgrading! -Alex

My customers love the ease of use and I love the customer service.

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that reports are a click away and it is easy to change bookings and access customer information. Adding and or changing listings and items is easy and only takes a few minutes. Customer service is amazing and any question or concern I have had has been addressed immediately. My customers love the ease of use and it makes my job easier when I do not have to walk customers through bookings. I have tried other booking systems in the past and Xola is by far the best.

Cons: I would like to see more detailed reports but I hear they are working on that. Otherwise I would not change a thing.

Vendor Response

by Xola on June 12, 2017

Thank you for the review Stephanie! Glad to hear your customers find the system easy to use. We appreciate your support very much!!

Amazing! Exactly what we were looking for.

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the Aesthetics, it's user friendliness, and overall performance. And Xola has great customer service.

Cons: We don't have any majors we like last about the product. We do wish you could link multiple waivers to a booking at once.

Vendor Response

by Xola on June 12, 2017

Hi AJ, thank you so much for your review! It's been a pleasure working with you over the years. We are currently building out the functionality to connect multiple waivers to a booking. I went ahead and told our support team you are interested in this feature, so you will be notified via email when we release it! Thank you for your business!

Very easy to get in touch with their helpline. (Don't need it very often.)

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy on the front end for customers to use. They are responsive. They work with us. They're amazing.

Cons: It doesn't currently record the dollar amounts for mobile purchases but they're working on that so we can see flow-through on online marketing dollars.

Vendor Response

by Xola on June 08, 2017

Hi Eric! Thanks you for the review. It¿s been a pleasure working with you and I¿m looking forward to a long partnership. -Ian

We are thrilled to have a quality product to make our escape room sizzle!

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use. The user interface is fast, efficient and easy to understand. It's easy for customers booking and it's simple for us in the office. However, I must add that I appreciate the people just as much. Our rep, from the Xola team, was truly helpful in giving us good advice as we started our escape room. We read the marketing guide from Xola which was very helpful in getting us started with the basics. We have now moved beyond the basics and the team is still helping us with questions and suggestions. We greatly appreciate the 24 hour support and the willingness to help us work out any technical problems we run into integrating our systems.

Cons: We have difficulty adding a person to a game if someone shows up that puts the group over the stated limit per room.

Vendor Response

by Xola on June 08, 2017

Thank you so much Lisa! We really enjoy working with you and are excited to see the business grow. -Paul

Great customer service. They catered to our needs at all times.

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and also looks neat and professional for your customers as well as being easy to use for the customer.

Xola has been a critical tool for my business.

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Their customer service is prompt and our rep is really helpful when I have questions about how to set up the system to meet my needs. Before Xola I used a different booking software and experienced a lot of abandoned bookings because the user interface was so clicky. Now with Xola I experience increased sales and the abandoned booking's feature is well worth it. I highly encourage anyone opening an escape room to use this platform!

Cons: The sales don't tie back to the correct sales person if an order comes in via the front end and it is confirmed through the back end of the software.

Vendor Response

by Xola on May 22, 2017

Thank you Andy! It's been a blast working with you and your team and we look forward to a long partnership with Cipher. -Alex

Xola is en extremely user friendly booking system, both on the front and back ends. A great product.

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The front end of Xola has a very clean, user friendly design. This lets my customers navigate it with ease and without confusion. The back end is very easy to use as well. Populating financial reports & graphics for a quick reference, a simple booking process, and a great credit card processing rate are all reasons that we love Xola.

Overall: Ease of use for my customers and staff. Less confusion on my website interface. Easier to train my staff on how to use the software.

Vendor Response

by Xola on May 19, 2017

Thank you Greg! It was a pleasure meeting you at the conference last week. Glad to hear things are going well. -David