Best For

Booking and marketing software for tour and activity companies.

Product Details

Xola is the only unified booking, sales, and marketing platform for tour and activity businesses. Manage bookings anywhere with real-time availability. Sell through the world's largest marketplaces in a few clicks. Increase online revenue with our powerful abandoned booking remarketing features and track your marketing success in Google Analytics. CC rates as low as 1.99% + 30 cents.

Contact Details

Xola

http://xola.com

Founded in 2011

Located in United States

Starting Price

  • Not provided by vendor

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Xola Online Booking Software Features

Activities Booking
CRM
Central Reservation System
GDS/OTA Integration
Itinerary Creation
Package Creation
Payment Processing
Pricing Management
Promotions Management
Quote Management
Reservations Management
Resource Management
Vendor Management
Waiver Management
Website Management
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Xola Online Booking Software Reviews

Showing 5 of 531 reviews
Overall
4.7/5
Ease of Use
4.6/5
Customer Service
4.8/5
Chavonda G.
Real Estate Broker
Entertainment, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 3, 2019

“xola”

OverallMy experience with xola has been great and I also like the fact that they are continuing to grow and develop new things to change or add to make the software even better keeping up with time and market industry staying on top of things in developing new and more ways to use the software.
ProsI love this software I use it every day for my Escape Room. It does everything I need all in one place to me it is exactly what I need for my booking software for escaperooms
Consnothing least about it but one thing is the ability to stop negative reviews from being posted that's the only thing everything else I love it.

Vendor Response

By Xola on December 4, 2019
Hi Chavonda, Thanks for taking the time to leave us a review. I'm glad you find Xola to meet your needs in an Escape Room Booking Software. We're glad to partner with businesses like yours! Cheers, Sophie
Reviewer Source 
Source: Capterra
October 3, 2019
Jake B.
Director of Operations
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 11, 2019

“Xola Review from 2+ years user”

OverallOverall, I would say the software is good-to-great (four star) and I really appreciate the five-star customer service.
ProsOut of the three booking software platforms we currently use, Xola is my favorite. There are many pros to Xola, but let me summarize by saying it is the combination of good-to-great design along with five-star customer service.
ConsThe uncertainty regarding subscription packages. We have a "Premium" subscription that is a flat rate, which serves our needs very well. If we do not have option to continue this package in 2020, we will have to switch to another booking software platform. Which would be a shame because Xola is my preferred booking software.

Vendor Response

By Xola on December 16, 2019
Jake - Thank you so much for taking the time to leave a review. We did announce a pricing change last year with the primary purpose of being able to offer all our customers our enterprise-grade features. We aren't able to accomplish this with a flat rate - although I get why that monthly rate appeals to you. However, through this shift we're able to offer a lot more to all our customers and continue to grow our team and product to be the best in the industry and do right by our customers. I will be sure to have someone call to talk through how we can continue working together. Best, Sophie
Reviewer Source 
Source: Capterra
December 11, 2019
Len Y.
General Manager
Leisure, Travel & Tourism, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
January 4, 2020

“Recent Price Increase is a lot”

OverallIts an easy system to use that has good functionality for a day tour operator. I fully appreciate they are adding functionality and that perhaps some of it is a good thing to adopt and use but some of it also doesn't make sense for us. My issue is they are making you pay for all of the functionality instead of just paying for what you use.
ProsAnyone new can learn the basics of entering an order. Its a very simple system that in a lot of cases is also intuitive.
ConsIt took a bit of time last summer to have some issues resolved. Also the recent price increases to pay for all of the functionality that you might not use is very expensive.

Vendor Response

By Xola on February 19, 2020
Hi Len, We changed our prices such that Xola is free to use and all functionality can be available to all customers. We are committed to being a enterprise level solution for businesses of all sizes that is, as you've mentioned, intuitive and easy to adopt. Best, Team Xola
Reviewer Source 
Source: Capterra
January 4, 2020
Jennifer P.
Owner
Entertainment, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 7, 2019

“Come for the booking software, stay for the customer service.”

OverallPositive experience, nice team, good software.
ProsXola has a ton of features that make it easy to keep everything a customer purchases all in one place. The gift card sales easily integrate with the reservation system so customers can redeem them themselves online, gift offers help us sell more of them, the CRM allows us to easily export customer info and send them targeted emails and global settings allow us to automatically send emails to customers asking for reviews or send a discount code for them to come back in. All around a great software, but many softwares have similar features. What sets Xola apart from other companies we've dealt with it their customer service. Someone is always available to answer questions in the online chat or you can easily schedule a call with a support person if you have more in-depth questions. I also appreciate that we receive emails when certain features might be down. We've used software companies in the past that don't let us know of potential issues until we are the ones reporting them! Xola pre-empts this and answers our questions before we run across any issues.
ConsBecause this software is very flexible and there are so many options, some of the back office features can be tricky to use. For example, when you need to process a refund for a customer, you have three options to select from (reduce booking value and refund, refund only etc.). They do a good job of labeling things with descriptions, but it can still take some getting used to and training. Also, the page that Xola takes customers to when they click Book Now on our website is all Xola-branded. It would be awesome to allow customization to this page to include our logo so that customers trust they are still on the correct website. Finally, I'm not a fan of 6% fee they are charging every customer now. This is a recent transition from a paid monthly subscription from us to an additional fee paid by our customers. After some research, it seems like this is the industry standard now, but we hate that we have to charge our customers an additional fee to make a reservation with us online. We want to encourage our customers to make reservations online so our in-store staff isn't bogged down with taking reservations over the phone. Additionally, Xola is making quite a bit more money off of us and our customers by tacking on that percentage compared to the monthly fee we used to pay. This is one of the only cons to the software.

Vendor Response

By Xola on December 9, 2019
Hi Jennifer, Thanks so much for taking the time to leave this review. Really appreciate your thoughtfulness and sharing about your experience! I'll be having someone reach out to see if we can solve the issue around the buttons re-directing but it may be a limitation with your CMS. Thanks, Sophie
Reviewer Source 
Source: Capterra
December 7, 2019
Verified Reviewer
Maritime, 1-10 employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
2/5
Customer Service
1/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: GetApp
January 29, 2018

“Disappointed with Xola”

ProsThis platform is definitely affordable and in the beginning the customer service was great. From a clients prospective the interface is user friendly and visually appealing.
ConsWe started using Xola over 2 years ago and although a rough start, the service was on point and customer support was helpful and speeds when it came to fixing bugs and problems. Since then it seems as if they have restructured their company drastically. Getting customer support has become a challenge. In the beginning they assigned account managers, which was great. When you called Xola you could speak directly to your account manager who knew everything there was to know about your account. Fixing problems was straight forward and right to the point. Now, it's a bit different... You can either call a get an answering machine or someone who has little to no experience or you can chat online with an agent they have outsourced in a foreign country. Regardless of who you speak with you must first catch them up again on everything you're trying to accomplish. This part is the most frustrating, When speaking to the 4 person I found it easier to just copy and paste the previous chats we had rather than trying to explain. We have been having trouble with our buttons implemented by Xola over 1.5 weeks ago. Meanwhile our clients have not been able to book online. Through pages and pages of correspondence and having the luxury of catching at least 6 of their employees up to speed on my issue. They might "might" have it done by tomorrow. We're talking about simple buttons. I would definitely do my research before plunging into a commitment with Xola. Very frustrated so far with this experience. If it wasn't so time consuming setting up a whole new platform, I would have switched to Fare Harbor long ago.

Vendor Response

By Xola on August 7, 2018
I am so sorry to hear your disappointment with Xola. First off let me say that responding to our customer is our number one priority, so I will forward this onto our Customer Success Manager to look at. We know that setting up a platform can be stressful and we want to make your experience as stress free as possible. Please let us know if you are still having problems with your buttons and I will personally look at them and get them into the right hands for modifications. Again thank you for taking the time to leave this review, it helps us grow as a company when we can examine our weak points from the eyes of our customers.
Reviewer Source 
Source: GetApp
January 29, 2018