Who Uses This Software?

Booking and marketing software for tour and activity companies.


Average Ratings

452 Reviews
Ease

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Xola
  • xola.com
  • Founded 2011
  • United States

About Xola Online Booking Software

Xola is the only unified booking, sales, and marketing platform for tour and activity businesses. Manage bookings anywhere with real-time availability. Sell through the world's largest marketplaces in a few clicks. Increase online revenue with our powerful abandoned booking remarketing features and track your marketing success in Google Analytics. CC rates as low as 1.99% + 30 cents.


Xola Online Booking Software Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

Xola Online Booking Software Reviews Recently Reviewed!


Great for simple stuff

Oct 19, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It's intuitive for basic, everyday needs: making reservations, taking payment online or at the door, making coupons, rescheduling reservations, etc. Most of the functions are self-explanatory. To refund someone, you click the "refund" button. To make an additional charge, you click the "charge" button. Nothing too complicated and nothing too difficult to find.

Cons: Behind-the-scenes stuff can be difficult to access. For example, I can't see all the people who were originally scheduled for a specific date in order to determine how many people reschedule away from that date. I also can't filter my tag searches. I want to be able to search for "all bookings with [X tag] between [Y date] and [Z date]." To do that, I would need to download a full report (which is NOT an intuitive process) and then manually search for these tags.

There is also not an intuitive way to split payments! If the reservation has a coupon or a non-standard ticket price and they want to split payments at the door, we need to have a calculator on hand and god help us if someone on a reservation with a coupon wants to pay for more than one ticket.

When a customer's card doesn't work on a payment, it won't tell me why. Which means we can't tell the customers why and there are five extra steps they need to take which is inconvenient for all.

Also: it's buggy as hell. I can't refresh the page because it will log me out. I can't click the back button because that takes me to the first Dashboard (where only the dates and times show up and not the reservation names) no matter what page I am on. Two computers cannot take payment at the same time. The capacity changes don't always take. Sometimes, the website won't scroll.

Overall: Overall, Xola is great for everyday transactions. But it's incredibly difficult to get the behind-the-scenes data we need about those transactions and the website can be buggy as hell.

Vendor Response

by Xola on October 24, 2018

Thank you for the candid feedback! We are always striving to make Xola better for our customers. I am going to reach out and get some more information from you and see if we can't help out with the behind the scenes stuff you mentioned. I believe we have some features coming out soon that may interest you and your business. Look forward to speaking with you soon! -Jessica

Excellent interface and usability but rigid in its features and customization

May 03, 2018
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Easy to train staff on. If you can work an iPhone you can work on Xola.

Good mobile access for staff

Cons: - Very little customization available for unique businesses

- Limited accounting reports that take heavy editing in Excel to get the needed information

- Organizes by customer email instead of name, can create major problems.

- Europe based support team so finding a time to connect with them can be tough

- No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side.

- No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through.

- Easy software for small/medium sized companies, not good for larger companies

- Limited marketing features and hard to customize

- The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.

Overall: Easy to train staff, nice mobile features.

Vendor Response

by Xola on October 03, 2018

Hi Caitlin!
Thank you for the candid feedback. We really appreciate customers like you who give us the feedback like this so we can grow. I wanted to address your concerns and reach out to you over some of them as well. We have some new features that I believe your company will benefit from and I am going to make sure they are turned on for you and that you are aware of them. Our Support Team is based out of US as well as Europe so we can give 24 hour support. You can reach out via chat, email, or phone anytime of the day and there will be someone available to help. I look forward to connecting with you to talk over your feedback soon! -Jessica

My experience with Xola has been outstanding. I've used two other systems - PeekPro and Bookeo.

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the platform's ease of use, for both the customer and the user. When using previous platforms, we had customers calling continually because they were unable to complete transactions because they were confused with the setup. And, for the back-end user, it is a breeze! In fact, we never even had to train our employees to use Xola. The backend is extremely intuitive.

And, I can't say enough about Xola's customer support. It's the best of any platform I've used. If I have a problem, Xola's chat is ALWAYS available. I also appreciate the backend functionality of being able to refund customers with store credit. The system automatically emails the customer a promo code for future use and stores the information within our system. Rebooking previous customers is also a breeze!

And, what's BEST for me, is Xola's pricing model. We live in an area with a very high sales tax and I did not want to have to charge our customers an additional 6%. With Xola, we get an incredible platform (that more than pays for itself with the "abandoned shopping cart" feature) for a flat monthly rate.

Xola is also continually tweaking the platform, making it better. The most recent backend mobile update is incredible -- giving me near full functionality from the ease of my iPad.

Cons: As for cons, yikes. I really can't think of anything. When I do come across functionality features that I would like to see, I have easy access to suggest my solutions. What's even better? Xola actually listens.

Vendor Response

by Xola on April 17, 2018

Hi Kellie-

Thank you so much for taking the time to leave us a review. Your feedback is valuable as we are constantly seeking to improve and our business only succeeds when our customers' businesses succeed. Thanks for choosing Xola and keep the feedback coming!

Cheers,
Sophie

Generally good - but not the very best

Mar 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: -- 24 hour customer support available by chat

-- Clients stay on my website while booking tickets for my escape rooms using Xola

-- Automated reminder e-mails

-- Ability to customize questionnaire and booking requirements

-- A salesperson quoted me a price and stuck to it

-- Report Features

-- Great Credit Card processing rate (through Stripe)

-- Ability to integrate with Google Cal so staff can see when they are scheduled to work

-- Instigation with Smartwaiver (limited, would like more)

Cons: LIMITED CLOSING OPT:

You can set sessions to have cut off times. This is important but when I used FareHarbor it allowed me to keep sessions open if the session was partially sold. I would like this feature on Xola. Currently there has to be a hard cut off time -- or I have to keep the session open until it's start time.

LIMITED INTEGRATIONS//NO CRM CAPABILITIES:

The system doesn't integrate with MailChimp, it integrates with Smartwaiver but on a limited basis. For example if Joe books 6 tickets Xola captures Joes information. His 5 friends information is added on Smartwaiver but then I have to dig into Smartwaiver to find their info. I doesn't turn them into a customer profile even through Smartwaiver waiver is connected to Xola. It doesn't integrate with Trip Advisor Review Express -- so I have to manually enter each customer e-mail between Smartwaiver and Xola.

BUGS & UPDATES:

They are constantly making changes. Sometimes I log on and have to look for something in a new place (updates are always accompanied by e-mails) however, I would prefer to choose if I want to update features or not. Sometimes these updates and improvements cause bugs -- At one point a bug was impacting my settings. It took them over a week to solve the problem and I didn't get any kind of update. I always had to ask for it.

I feel like complaints and requests go into a long report that no one reads. They have come out with lots of updates but none that I have requested.

Overall: -- Online Ticket Booking Platform

-- Online Scheduling System

Vendor Response

by Xola on April 17, 2018

Hi Maren-

Thank you for taking the time to leave this review. Your feedback, both pros and cons, is very helpful as we are always looking to improve.

Good news! We recently released Enhanced Cutoff Logic. I'll shoot you a followup email to make sure you have that info and are good to go there. Also we have a Zapier integration in beta that could help you connect to more apps. I'll include that info in the email as well.

I'm sorry to hear you had a bad experience with one of our updates and encountered issues. I will be sure to discuss this with our Director of Customer Success to ensure we are doing what we can to mitigate similar issues in the future.

Thank you,
Sophie

Capterra loader

Xola is the best reservation service. Some bigger, others less expensive. So what? I want the best!

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use and yet still has a lot of capability. Indeed Xola has allowed me to add capability and service (gift certificates, rain-check coupons, equipment rental, etc) to my business that I would not have thought of implementing if not for Xola showing me how easy and profitable it would be.

The absolute best part about Xola is their customer support. I don't need much help, but occasionally a client's credit card company gets obnoxious when the guest asks me to add another person to their bill, but a quick online-chat with Xola folks (even if 3am as it usually is for me because my business is astronomy tourism) and problem resolved. Some reservation companies brag about how they assign specific agents to each client but that's not as great as it sounds. At Xola everybody knows my name and my business model which means I literally get 24-hr support.

About twice a month one of Xola's so-called competitors try to woo me away. I sat through about 6 or so of these pitches just to confirm that Xola was the best, and now I turn the table on these poor interlopers. When they say "You should switch your business to us!" I argue, "You should switch your career to Xola!" And I follow through by providing a link to Xola's employment page and their excellent reviews at Glassdoor.

Cons: Xola's phone app has some limitations compared their html software, but they are steadily improving that too. I don't see this as a real problem because running a business is serious and complicated matter and nobody does serious stuff on their phone right?

For example when I first tried to make this review for capterra on my phone, it crashed when the captcha failed to load correctly. Then I couldn't go back and lost everything. So I fired up my laptop and rewrote this review from scratch. Phones are silly.

Overall: My entire 6-figure income business (not bad for only 3 years in the ultimate boutique of astronomy tourism) is powered by Xola. I would not be nearly as successful as am, if not for Xola. My customers find it as easy and enjoyable to use as I do.

I'm constantly referring others to Xola -- everybody except my closest competitors of course. I don't want everybody to wield the might power of Xola as I do. :-)

Vendor Response

by Xola on October 01, 2018

Thank you for the amazing review! We are glad to see how happy you are with Xola. I have to say as an employee that is working here, it is amazing job to have as well! As for the mobile app we are constantly working on improving it and we hope that you are seeing these improvements. Please keep the feedback coming, because it helps us grow as a company when we see these reviews and feedback.

Responsive to needs and continually improving the software from my feedback.

Feb 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use and Customer Support -- I looked at many companies and did demos prior to making my decision to go with Xola. Xola is, by far, the easiest to use of all the companies that I demoed. Inputting product, making changes, updating info is all easy and very intuitive to use. When I can't easily figure something out, Xola's 'chat' feature is AWESOME! There is always someone there to quickly guide me through with very little or no wait time. They walk me through the process via chat and once even offered to call me, instead, so they could more easily guide me through how to do something. If I have a need that Xola can't fulfill, they immediately send that to their development team and in most cases, I get an email or call saying the feature (or a similar one) is now available.

I've had offers from other companies that may be less expensive - but am so impressed by Xola's customer responsiveness, that it would take a LOT before I would make a change. VERY happy overall with my choice to go with Xola!

Cons: Calendar does not show multi-day events (only the first day shows). Also - only allows for 'group' or bulk discounts on same item. I would like a way to have the system give "Xth purchase free" - for example - so once someone has booked 2 items, it could prompt them with a "Buy one more and you get a free one". I saw other companies with this capacity, BUT then they had other things that I did not like. Overall - Xola has more Positives for me, than negatives.

Overall: All booking info in one place and so easy to keep on track of what is coming up for both myself and my employees. Also, easy reporting to see trends, end of month reports, etc.

I can access the info from anywhere - even when away on vacation.

Also, I believe more customers will book, when it is right there with a "book now" button - they don't need to call, or email and so they do more impulse scheduling. I even use the feature to be able to contact those that don't complete a booking and it almost always results in a booking, once I've had the chance to contact them and answer the questions that may have stopped them from booking on their first impulse. Without Xola, I would never have even known they were considering booking....that results in more bookings and more satisfied customers.

My customers all rave about the ease of booking - Happy Customers means repeat customers.

Vendor Response

by Xola on March 22, 2018

Hi Susie,

So happy to see that both you and customers enjoy using Xola! Your feedback helps us improve our software. Cheers!

-Kris

Capterra loader

Easy to learn/train/use, responsive to tech support needs, and good variety of features.

Feb 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability to sell gift cards at discounts (and then to properly manage the accounting on the backend) is one of the great new features that we really like. This is quite a simple checkout process, but the underlying logic is quite complex. Xola did a great job on this rollout, which speaks more in general to their quality control with new releases. We find that as Xola rolls out new features, they are really well supported, with very limited "bugs" right out of the gate. This has been reassuring, as they have demonstrated the discipline to thoroughly vet updates prior to release, so that there are limited problems caused for their clients with the updates. This allows us to enjoy the new features without the headaches of "unintended consequences" that can sometimes come with feature releases.

Also, more in general, Xola has done a good job in making their product use intuitive, This aids the ease of the booking process, makes sales quick, training quick, and even helps in troublshooting.

Lastly, the existence of an API is nice, as we have been able to build a few integrations with other software that we also use.

Cons: The ability to export data to excel is nice, but it would be great to have more customizable reporting capability within the software, and/or the ability to create report templates. It would also be nice to do more with packaging of products, rather than just have the ability to sale individually. Lastly, it would be nice to be able to manage Lodging accommodations (i.e. multi-day bookings) a bit more cleanly. They have a workaround for Lodging, but it is a bit cumbersome to use.

Overall: Xola has greatly enhanced our ability to make the sales process easy to use for the customer, as well as robust and easy to use for our sales and accounting team.

Vendor Response

by Xola on March 22, 2018

Hi Justin,

Thank you so much for the review! Responses like this truly allow us to know what we need to work on and what we are doing right!

-Kris

Disappointed with Xola

Jan 29, 2018
1/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: This platform is definitely affordable and in the beginning the customer service was great. From a clients prospective the interface is user friendly and visually appealing.

Cons: We started using Xola over 2 years ago and although a rough start, the service was on point and customer support was helpful and speeds when it came to fixing bugs and problems. Since then it seems as if they have restructured their company drastically. Getting customer support has become a challenge. In the beginning they assigned account managers, which was great. When you called Xola you could speak directly to your account manager who knew everything there was to know about your account. Fixing problems was straight forward and right to the point. Now, it's a bit different... You can either call a get an answering machine or someone who has little to no experience or you can chat online with an agent they have outsourced in a foreign country. Regardless of who you speak with you must first catch them up again on everything you're trying to accomplish. This part is the most frustrating, When speaking to the 4 person I found it easier to just copy and paste the previous chats we had rather than trying to explain. We have been having trouble with our buttons implemented by Xola over 1.5 weeks ago. Meanwhile our clients have not been able to book online. Through pages and pages of correspondence and having the luxury of catching at least 6 of their employees up to speed on my issue. They might "might" have it done by tomorrow. We're talking about simple buttons. I would definitely do my research before plunging into a commitment with Xola. Very frustrated so far with this experience. If it wasn't so time consuming setting up a whole new platform, I would have switched to Fare Harbor long ago.

Vendor Response

by Xola on August 07, 2018

I am so sorry to hear your disappointment with Xola. First off let me say that responding to our customer is our number one priority, so I will forward this onto our Customer Success Manager to look at. We know that setting up a platform can be stressful and we want to make your experience as stress free as possible. Please let us know if you are still having problems with your buttons and I will personally look at them and get them into the right hands for modifications. Again thank you for taking the time to leave this review, it helps us grow as a company when we can examine our weak points from the eyes of our customers.

C'MON features!

Dec 18, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I started with Xola back when the booking software genre was almost nonexistent. Back then there was Bookeo and that was about it. Now I get a sales call every week from competitors. Peek Pro seems to be the only software that is more feature rich but they are pushy and spam your customers if they get ahold of your data base so beware about them. Xola has an easy and beautiful interface. Non-pushy sales people. Help when you need it. Great ability to manage customers IF you never have to reschedule. The cost is lower than other companies if your doing volume greater than 5K a month. A good choice but you need a dedicated reservationist if you are offering an experience were rescheduling is common.

Cons: When pricing out a booking software company for your business consider the cost of an employee to manually have to reschedule your customers if your experience is prone to cancellation i.e. rain, wind, snow etc. and add it to the monthly cost of Xola to get an accurate idea of the true cost. The point of having a booking software is so you can concentrate on running your business and making it grow. Playing secretary is part of owning a small business but when it takes from R&D, marketing, quality of life it can kill you. Xola only allows your customer to book and reschedule themselves prior to their scheduled date. If you cancel the day of the adventure the customer has NO ability to reschedule if your experience is cancelled due to weather. If you are in a tourist area where you don't have an option to reschedule people because they are on vacation or the experience that you provide is indoor and cancellations rarely occur Xola is a great choice. If your experience is subject to weather and you take the entirety of the experience cost in advance, Xola has fallen behind severely compared to the the other big name in booking software. I provide Hot Air Balloon rides in an area that is prone to strong winds and rain during the season. My demographic is local and I sell my experience to customers that can and know that rescheduling is normal. I leave a recorded message the day of the flight and if the flight is cancelled there is no way in Xola to email the passengers a link to reschedule! Xola allows the customer to select another date prior to the experience and you can set those perimeters but after the customers first date choice, if it is cancelled, that is where you are left back in the 80's. In order to get your customers rescheduled on another date you need to do it over the phone and manually move them in Xola and online for it to move in real time. Xola has completely missed the boat for the experience provider that has to cancel for environmental reasons. I have submitted this feature request for two years now and it has shown no movement. They said it is not a common feature request and told us we could give the customer a "store credit". A credit sounded good until we realized that the customer would have to put al their personal detail starting with their name again to go that route. That is just not an appropriate thing to have your customers who are paying good money have to do and it looks unprofessional. I know for a fact two other operations left Xola for a booking company that offers a solution to the common problem of rescheduling for us outdoor providers. I think that they perhaps specialize in the hiking tours, or biking tour company that goes wind, rain, or shine and just refunds their customer if they cancel. Perhaps most of Xola's merchants operate in tourist areas where the customer does not reschedule because they are going home from vacation. The irony is that they offer our customers a great option to reschedule themselves prior to their first date. Why not extend that availability to after the date in case the experience is cancelled and the customer doesn't want a refund or via policy has to reschedule. For customers booking online, selecting a date and paying is seamless. The merchant can customize a checklist for the customer i.e. what to bring, what's included, a map the meeting point. We receive just the odd phone call asking for clarification and payment is quick. On the other hand we need to hire staff to answer the phones just to rebook our customers on days it is raining or too windy to fly. On average another 40 hours of phone calls and talk time is added to our expense because of the lack of a customizable reschedule link we could send our customers so they could reschedule themselves. Customers like not having to leave voicemails if we are on the other line and %95 of customers would rather NOT wait to speak to a reservationist to go over dates that may or may not be filled. It's really frustrating and I do not believe we are the only one or one of the few merchants that need or would find a simple reschedule feature useful as they have implied to us. The only other con is that they now leave the price on the gift certificates when a customer buys one. This was not always the case. Xola has a mailable and printable gift certificate option which we utilize heavily and you can now offer experiences at a discount but they for some reason notify the recipient of the price. We have been told and agree with several of our customers that leaving the price on the gift certificate is tacky. It has not always been that way, just with the recent update. I understand if you are giving a cash card to someone, you would need and want the recipient to know the price to avoid an embarrassing moment at a store or restaurant but who leaves the price tag on a gift? Xola gives the recipient a code so the recipient can book only and that process is easy but it's clear how much nanny spent and loves them the moment they get the printed gift certificate or email. We went from chasing a couple hundred bucks a week to help pay for a hobby we love and turned it in to a serious 2 person small business with gross income in the six digits, well 3 person and income in the 5 digits because we need someone to handle all the manual reschedules. Feature requests do get noticed but at about 1.5 year turn around. It's been two years since we have been asking for this. We have grown and enjoyed Xola, we just for their sake since the booking software market is so competitive now want to see them be #1 and have the client base Peek Pro does as they are a lot more ethical but we fear they won't if this feature isn't added and if the feature turnaround isn't quicker. Our review may appear negative even though we enjoy most of Xola. We understand all businesses have their little intricacies but we have been an experience provider for over ten years now and have offered many activities, rescheduling is a part of booking management no matter what adventure you provide, we and we are certain most other experience providers agree, just understand you will NOT have that option with Xola. Xola could be the best by far with just a couple more features.

I recently moved 4 tour companies onto Xola from other options and I am happy to never look back!

Aug 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My favorite thing about Xola has been the extremely knowledgeable and speedy support staff always being at the ready via email, phone or 24hrs a dang day via chat. I can not tell you how key it is to understand that hours of need to not happen between 9-5 somestandardtime but can happen at anytime. To me, having someone there to bounce questions and issues or even just log a feature request is key compared to the many other software companies that offer lame "help/knowledge bases" or "video tutorials" you can search forever and still not find what you need.

I also appreciate that they are not resting on their laurels when it comes to updates and feature additions. Since I have been using Xola since Jan 2017 they have released many updates that actually have workflow function compared to "Wow.. we made it so you can add emoji's to your email signature" type of stuff I have suffered through as "function upgrades" on other platforms.

Lastly I really like that the software has the ability to be cross platform and mobile and you can still have full functionality. It is helpful that they are working towards upgrading the app as they go so more actions can be tackled through there as well.

Cons: The mobile app for android at least could really use a "refresh" feature like on the web so I can swap between company accounts easier than restarting the app.

The guide management is a growing feature so I hope more develops there sooner than later which is more about my personal workflow needs than anything else.

Lastly, it is not something that has as much to do with Xola as it does with Google in that the subscribed calendar feature Xola offers does not work well with the way google imports them so I would love to see a push style calendar notification instead so those not on apple products are not left with inaccurate calendars. Again more a Google screw up than Xola but I really really want xola to rework the calendar notification option so it can integrate better cross-platform.

Overall: Slicker guest interface as well as a more intuitive and cleaner user interface for staff.

Vendor Response

by Xola on October 12, 2017

Hi John,

Thank you so much for your review! So glad to see that you are enjoying Xola. We appreciate the feedback. We are certainly working to address some of the improvements you recommended.

- Kris Lawson

Capterra loader

Need more customization for coupons campaigns

Jul 20, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, higher level GUI that makes it easy for non-computer savvy users. Customer support has always been great, quick chat feature allows me to work in Xola and resolve simple and complex problems. Web based cloud service works great in real-time bookings, availability.

System is fully able to handle online bookings, agent bookings, all within the scope of our services. It automates the confirmation emails, processes payments and sends reminders

Cons: We offer kayaking, super simple but we need 3 options. Single Kayak, Double Kayak and a seat in a Double kayak. To fix this we constantly have to check and double check. If we we're able to offer seats and still use shared inventory correctly we could offer cheaper rate options for budget concerned customers.

We use coupon campaigns to represent 3rd party tickets / vendors. I really wish we had a backup database in case a campaign accidentally gets deleted or corrupt.

Heavy RAM usage and can cause delays when we have a robust calendar and multiple tours / shared inventory

System crashes when pricing is updated. Users need to log off and back on to resolve this issue.

Overall: Overall with some work around it's bee useful for our company. They have been steady on feature updates and made some great improvements over the year. Their customer service is great and willing to take advice on potential updates and limitations of the software.

Vendor Response

by Xola on August 19, 2018

Thank you so much for your candid review! I would like to reach out and get more information on your business and the features you would like to see. I will be reaching out soon and I look forward to hearing from you! -Jessica

Capterra loader

Not happy , considering using another software

May 03, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: customer support, it is great that we get the software all set up and that there is a team to help any time. The software looking pretty.

Cons: if your client books 4 sessions, they get 4 confirmation, 4 reminder and 4 follow up emails, there is no option to just send them one email with all bookings listed there.

in our confirmation email, you should not advertise yourself. it makes us look like we are using a free software. no. we pay a lot to use our software, so get your logo off and stop advertise yourself to out clients for free. or if advertise yourself to our clients, then you should pay us, so reduce your price.

useless financial reports, useless invoicing . if a client has 4 bookings, you have to send 4 invoices only can be done from the back end.

The templates are no good for the follow up emails, asking for reviews, and you cannot alter them

Your mobile app is crashing all the time and doesnt give you the chance to put through coupon codes. It only can be used for checking if everyone has maded a new booking since you weren't looking. Only if you don't have your computer around. I am super disappointed

Overall: managed the bookings through this

we are and escape room, we have 8 employees (we are not an accounting firm the system suggests below)

Vendor Response

by Xola on October 03, 2018

Hi Izabella- I am sorry to see you are disappointed with Xola. We do strive very hard to listen to our customers needs and wants. I am going to send your feedback to our team and put your request into the system as well! I am also going to reach out very soon and see if I can get more feedback from you on how to make your experience with Xola better! -Jessica

Very easy and convenient to use

Oct 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: -I love that with my tours I can just go onto the app and check without having to keep track myself of what days I work.

-The app is intuitive, clean, and easy to use.

-I like that I can see my bookings on the desktop site and sync the calendar with my gmail calendar.

-I like that when I get booked a tour it sends an email to me.

Cons: Improvements that can be made:

-The desktop site does not allow me to see see the Questionnaire. I have to reference the app to see what the customer wrote.

-I don't have the need for a credit card reader, yet the app asks me every time I open it. Once I accidentally said "yes" while wearing headphones and thought I may have gone deaf when I high pitch tone assaulted my eardrums.

-I can't confirm a tour through the app. Its inconvenient because then I have to find the specific email and then enter my login thru a web browser. In-app tour confirmation would be much less hassle.

Overall: I am an employee of the owner who uses Xola for Buffalo Pedal Tours. I really like that as I'm headed to a tour I can just open the app and within 5 seconds I'm looking at the name of the person who booked and it only shows tours that are booked for me. I really like that I don't have to "check the schedule" to see when I work, like restaurant staff, since sometimes tours are booked only a day in advanced. The notification system through email ensures I'm not missing any tours I've been booked. So overall its a great piece of software. Keep up the good work and keep improving!

Vendor Response

by Xola on October 29, 2018

Here at Xola we are always trying to improve our software for our customers! Your feedback helps us do that, so thank you!

Capterra loader

Best live support I've ever seen. Great product. Easy to use.

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Xola sales system works fantastically well. Yes, it does take a little bit of time to familiarize yourself with all of the bells and whistles, but thankfully they have 24/7 live support that is actually there and are fantastic. Not only can they explain to my dumb ass what actions I need to accomplish in order to toggle product listings and calendar settings, they will do it for me when I am confused or lazy. I love XOLA.

Cons: Xola is made primarily for Tour Operator style businesses offering experiences and doesn't offer quite as much dynamic customizability for selling merch to the people buying tickets from you.

Yes, your customers can "Add-on" an item like a T-shirt to their ticket purchase before checkout, but the Xola software doesn't give you the chance to (a) provide a product image for "Add-on" items and (b) retrieve preferential information - like Shirt Size and Color - for "Add-on" items.

If your goal is to sell extra promotional merch to your clients, Xola may not be right for you. But if your goal is to make the online reservation process a breeze for your clients so that they can easily self-serve their own booking needs, Xola is HANDS DOWN the best and most intuitive I have seen.

Overall: Great 24/7 customer support for me. Easy interface for my guests. Makes setting up new products and automating my web bookings very simple.

Vendor Response

by Xola on April 17, 2018

Thanks for taking the time to leave us feedback, Alexander. So happy to hear you love Xola. We definitely strive to meet the needs of businesses taking bookings and have the Add-on option is there to help with incrementally increasing revenue and selling a small selection of merchandise. Thanks again for the glowing review and don't hesitate to reach out if we can ever be of assistance!

Almost perfect! - But missing a crucial functionality.

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Xola's has pretty much thought of everything and makes it very easy to manage checkouts and payments for a modern escape room. Their support is always there and willing to go the extra mile. I've been in online business since before Google was a search engine - and Xola is flat out impressive!

Cons: The only thing I can see that Xola can do better, is to allow the company (business owner) to redirect a customer to a specific page after the purchase has been made. That one feature would allow us to directly track all of of our Google AdWords and Facebook Conversions. ...Yes, I know that Xola has a "conversion tracking" setting... but it is not BULLSEYE accurate like when you are able to track your conversions DIRECTLY inside of your Google and Facebook Campaigns. I need to know "What ad triggered the conversion - what keyword did they click on - and then I know what is working inside of my ad campaigns." Pushing conversion tracking to Google Analytics (as Xola does now) does not allow me to do that. Let us redirect the user/purchaser to a specific page on our site - you'll give your clients insight into their advertising and they'll end up pushing more money back into Xola.

Overall: It's been great - Xola is the clear choice for escape room scheduling and online booking payments.

Vendor Response

by Xola on October 23, 2018

Thank you for the feedback! Here at Xola we strive to meet the expectations of our customers. I am going to send your feedback to the team as a feature request and let them know your concerns about redirecting the customer to another page and conversion tracking. If our team has any questions they will reach out! Again thank you for the feedback! It is customers like you that help us grow our business. -Jessica

Good & easy to use

Aug 08, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use and mostly intuitive. Over the past few years a number of features have been added to make it more user friendly. Customer service is very responsive. Site has very few "down" times and only the occasional issue with international customers having interface issues. Overall, we are pleased.

Cons: There is still room for improvement. The two most annoying issues are: occasionally clients make errors entering contact email information. I cannot edit the email to help customer if they are a return client (we have a 70% return rate). System will not allow edit to a preexisting email address. Second, have have 40+ guides. There is no way to alphabetize the list of my guides when assigning them to tours. They are listed in order of joining my team. This ends up making guide assignment cumbersome. Finally, Xola is expensive. I am reluctant to have customers pay a 6% additional fee and absorb cost myself. That cost is significant and concerning.

Overall: Advance purchase and daily ACH deposits are great. Having client emails will be helpful too.

Vendor Response

by Xola on August 15, 2017

Hey Seth, thanks taking the time to leave a detailed review! It's been a pleasure working with you for so many years. Really glad you brought up the email addresses, the system does allow you to edit! I'll have one of my teammates follow up now to show you how to do it and discuss pricing options with you. I'll also make sure he gets more info on the guides list so we can put that into our customer feedback loop.

We appreciate your business!
-Alex

Xola has streamlined our booking process and made it easier for customers to sign-up online.

May 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Xola has really streamlined the booking process. It has made it easier for us, in the office, to manage bookings coming in and see when trips and courses are happening. If we are booking private trips or courses that are not listed on our website, we have built our backend system to allow for us to do this quickly. Xola keeps our customers credit card numbers on file in a safe and secure manor making it easy for us to take deposits and final payments prior to a trip or course. Our customers seem to find the booking process easy and user friendly. We have also integrated the use of Smartwaiver with Xola which has made tracking waivers much easier and taken the need of our guides to do it away. Our guides are still learning Xola but Xola has made it so the guides can quickly access the client information without having to send it in a seperate email.

Cons: The biggest thing that we wish was different was that on the calendar, during booking and on the backend, that Xola showed the length of our courses. It only shows the start date, and although this hasn't been a problem, it would be something that would be a nice addition to make life a bit easier. Along the same lines we have courses (single courses) that run Tuesday, Thursday, Saturday & Sunday and would like to be able to show the custom schedule of that course in some capacity, even just on our backend calendar to see the overlap with other trips.

Overall: The overall ease of the booking process for our customers and even on the backend has been a huge improvement in saving time and being able to track all of our customers bookings.

Vendor Response

by Xola on October 03, 2018

Thank you for the review! I hope that you have found our new calendar features useful and hope they address your concerns! We are glad to see you find Xola easy to use!

Have been with Xola for 3 years - Happy to recommend!

Jan 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: We're a TO in Europe and have more or less had a good experience with Xola with no plans to jump ship. They began working with outward bound service providers in the US and when we arrived with dozens of complicated walking tours, we tested them. Xola have listened to us and made some improvements, but several are still pending and have been for 3 years. Their CEO has been notified about these service limitations (how to price private tours, how to store age banded price ranges for future time periods with 100% flexibility, and others...) and we hope he'll get on it. In general though, Xola is a big thumbs up against the weaker providers like Rezdy and Trekksoft which are both inferior to Xola. Chat support is first class (Milos, in particular).

Cons: Xola have hired some poor account managers in the past. They need to improve on this although I am referring to former staff who were at Xola in 2016. Now gone and all ok). Xola have a free account for start ups with only a few tours. This is only available for US customers and it's unfair. They must offer this to customers in all countries.

Vendor Response

by Xola on February 20, 2018

Hi Pete,

Thank you so much for the review. We truly value the feedback. Some of the reason we are unable to offer our flex plan to all sellers are due to payment processors available in each country can vary. If you have more questions about this please write us at support@xola.com. Happy you are enjoying the software!

-Kris

This software makes everything about my business easier

Feb 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: from being able to integrate waivers, to reconciling my bookkeeping, to making notes, to creating waitlists for sold out trips, to making manifests, to having incredible customer service 24/7 live, to being able to keep making more and more functionality, it is hard to choose what I like best

Cons: The fact that there are not enough people using this software is what I like the least.

If more businesses adopted Xola,instead of using many other online marketing and bookings CRM's then the end result would be the client would understand why they want to book on a Xola platform. Besides ease of use - there are NO HIDDEN FEES in Xola

No surprise at check out -Unlike many other online platforms.

I do not like that the businesses stick with other lessor platforms because they think making the client pays the cost of the platform in the form of hidden fees tacked on at the end to them wont be noticed .

Those guys should understand that Xola excels because they are being paid by the Tour Company not the check out customer.

When bugs and issues and features are needing to be addressed Xola treats its partners and customers properly and works to a resolution.

Overall: Using this software saves me time money and headaches

Vendor Response

by Xola on March 08, 2018

Hi Erik,

Thank you so much for the review! So glad to see you are enjoying the software. Cheers!

-Kris

Xola for the win

Nov 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User Interface is simple but robust. There is no sacrificing ability for the sake of navigation.

Cons: Refunds have to come out of your xola account, there is a balance that stays in your account and gets sent to your account according to your desired time frame. If the account is empty and you need to refund a customer you have to load money to your account. This is supposed to change as we discussed it with our rep and they were already working on a solution.

Overall: Xola was our first choice software for our new business and we are glad we went with them. Starting a new business is always tough but working with Xola gave us a quick launch with great insight and tips from their staff.

Xola is constantly improving, offering education and studies on the tourism industry and is a quick phone call away. We are always looking for the most efficient way of doing business and clearly Xola is as well. Our calls are on time and our questions are answered.

The UI is straightforward and robust. Something we were unable to find in other software. The costs are clear and easy to manage.

Our contact at Xola regularly checks in with us and we have created a relationship that ensures our needs are met. We are looking forward to growing our business with Xola.

Recommendations to other buyers: Take it for a test spin. It may seem like a lot if you have never used a booking software before but once you use it on the regular you will be happy about a number of the features.

Vendor Response

by Xola on November 10, 2016

Hey Tanner. Chris here. Thanks so much for taking the time to review. I've enjoyed getting you setup with Xola and helping you get your business off the ground using our system and also giving you the 'best practices' based off of all the other pedal taverns who use us. Next year will be a big year for you and I'm excited to see you grow. In regards to refunds, we are totally restructuring that work flow and will have a new solution soon with plenty of time before your next season. Take care and talk soon!

Customers need to reschedule? Better hire a designated scheduler because Xola camt handle it.

Jun 18, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: I started with Xola. Used to have one on one support. It's pretty enough. You can find work arounds for most problems.

Cons: If your in a business where weather can cause trip cancellations? Xola STILL isn't powerful enough to allow customers to reschedule on their own?!? So a reservation system where you NEED a human to reschedule customers over the phone. It's ridiculous. Xola has no desire to fix this giant hole and it's frustrating. They seem to cater to small guides and tours. My small business has theirvanilities taxed. The outsourced their help which is fine but I have no more ability to speak to anyone of consequence that can understand that it's insane to not allow customers to be able to reschedule them self's after a cancelled trip. I've spoken to several vendors who went back to peek pro over this feature and go for gift card software that does not have the amount put on it regardless if you like it or not.

Overall: Online purchases, quick payout.

Vendor Response

by Xola on June 21, 2018

Hi Chad-

Sorry to hear you are running into some issues. I am, however, happy to let you knew we do have self-service options available to your customers. My teammate Jessica just left you a voicemail. We'd love to be in touch about how to make sure you are making the most of Xola.
All our support is in-house and available 24/7. Feel free to reach out anytime via call, chat, or email!

Cheers,
Sophie

Capterra loader

A very solid booking software implementation that is, perhaps, missing a few features

Jul 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The interface of this booking software is well designed and interactive. Some of the elements are interesting design choices but the overall effect is positive. It does what it's supposed to do, and it does it well, for the most part. The customer service is insanely good - they really go above and beyond every time to make sure issues get resolved or a workaround is figured out. This is probably one of the best customer service experiences I've ever had with a vendor - truly top notch.

Cons: It's really missing a lot of features, and you really have to question why some of the features are implemented a certain way. It's almost as if the designers just didn't dig deep enough into use-case scenarios, or simply didn't think of particular features. Rollout of new/updated features is relatively slow - understandable in some cases (they're just not that big a deal) and frustrating in other cases (maybe not a big deal to you, but pretty important to us.) This software was obviously intended to solve a particular issue/industry, and it's generic enough to be used in others, but the model doesn't always work and this can quickly become glaringly obvious.

Overall: Despite the cons, the software is really quite nice and the support team really make it viable. It may have some small feature-type issues but nothing that could be considered a 'show-stopper' or a performance issue. I would absolutely encourage anybody to try this software for their booking needs.

Vendor Response

by Xola on August 15, 2018

Thank you for the review! We love to hear how much you like Xola and our customer service! I will let them know to keep up the good work! -Jessica

Xola helped bring our business into the 21st century!

Apr 28, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Whitewater Adventures has been running the Upper Cache Creek in California for over 30 years. Until recently we didn't do online booking, and as a consequence the poor office staff had to hand type detailed booking notes and run credit card payments nonstop during the rafting season.

Upon joining the team I immediately began searching for a cloud based solution to Whitewater Adventures online booking needs. While poking around on other outfitter's websites and on Google I kept seeing the same name come up at the top of every "best booking system" list. That name was Xola.

After scheduling a demo time I was contacted by Delamon, one of Xola's biz/dev representatives. Delamon proceeded to walk me through an hour and fifteen minute in-depth demo of many of Xola's features, including how to set up a trip listing, how to collect and track customer information, how to utilize Xola's powerful marketing and customer outreach features, how to integrate Xola with our website, and much, much more. In these times of outsourced and call center driven sales and customer service Delamon stood out with his positive attitude, clear communicative style, product knowledge and professionalism.

As for the booking system itself, well, all I can say is that the reviews weren't exaggerating . The Xola online booking and marketing system is, simply put, a pleasure to use. It is unbelievably robust and well thought out. The booking process is incredibly simple and straightforward. Just the other day I was training one of the office staff on how to use it and I was able to take her from never having seen the program to being totally able to set up her own bookings and create trip listings and add-ons in less than 30 minutes!

Creating trip and product offerings through Xola is a breeze and there are multiple options for up-selling through their brilliant add-on feature. Things like trip times, dates, deposits, accepted payment types, built in credit card processors, customer questionnaires, automatic dropped checkout emails and conformation emails, driving directions, lists of what to bring, and much, much more are easily entered and even more easily customized for every listing that you want to create.

I really can't recommend this service enough. The care and effort that the Xola team has put into their product and into supporting their customers through the onboarding process has been deeply appreciated by everyone at Whitewater Adventures.

Vendor Response

by Xola on November 04, 2018

Thank you for your review! We are glad to see you are enjoying Xola!

Efficient, Effective, Perfect!

Mar 24, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our adventures in trying to find the perfect online booking tool went from designing our own custom platform to using tools that were so big and had so many features they were cumbersome for our staff and nearly impossible for our customers. Needless to say, sales were down, customer satisfaction was low and our staff morale even lower. Then came Xola - an elegant and simple solution to our problems. With features the 'bigger and better' systems are trying to upsell you on, Xola has them all built in, it literally runs itself. Translation: less time working the system and more time with the system working for you.

Pros: For our customers, a quick way to check out. No more getting shuttled to multiples screens or worse to a completely different URL! Confirmation emails getting to clients within minutes that contain all of the information they need to know to enjoy their outing. For our staff, a simple back office view with few buttons that make booking reservations quick, checking in guests fast and booking walk-ups a pleasurable experience. The analytics component provides all of the information we need to determine how our business is doing, providing the metrics that matter the most in a manner that's both comprehensible and effective to make quick decisions about pricing and performance. Last but certainly not least is the Xola method of distribution. We can provide check out points throughout our website and through partner websites. We can easily create discount codes and special coupons and feel comfortable that redemption will be easy for our customers. There are so many great features built into the Xola platform, we have saved time and money and with the level of customer support, downtime is a thing of the past, answers are quick and solutions are always an phone call away. Now: Sales are up almost twice what they were at this time last year, online conversion are up nearly 12%, customers are happy and we are getting outstanding reviews on sites like Trip Advisor, thanks to Xola's automated post experience emails. Seeing the entire range on online booking options that are on the market (and some that are not), this is by far the most intelligent system out there and it keeps getting better.

Cons: N/A

Xola knows who they are and knows who they are not, makes them the perfect solution for small to medium business who want to grow.

Vendor Response

by Xola on October 07, 2018

Thank you for the feedback! We are happy to see you are enjoying Xola! You are right we know who we are and we know we love our customers like you!

Xola Fan, make that a Super Fan

Jul 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love Xola for so many reasons;

The mobile view from the customer pov is so clean compared to other options i looked at, this is important for conversions.

Cart abandonment emails, have a crazy high response rate, and we knock down so many deals.

Reservationsist can tag bookings, so we can pay them commission

Past customer data is all saved to expedite repeat bookings

Really easy to charge balance day off tour.

Software is flexible to change an customize specific day schedule.

Add ons can be hidden from customer view so we can

Most of all the Xola staff (particularly Delamon and Kelsey) is so cool, responsive, and they really get tour businesses, they are open to new features

Cons: I wish it had two way sync with google cal intergration, we use this for driver view of schedule plus a few other things

Overall: it makes running our tour business so much easier

Vendor Response

by Xola on July 20, 2017

Ryan¿ thank you so much for the great review! It's been fantastic working with you and your team and we are so happy you have chosen to partner with Xola these past few years. Cheers!

Y'all should have given me the option for leaving more than 5 stars for Xola.

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Staff's support and interest in "my" software needs. Put this way, I'm constantly hounded by other company's booking software guys to "look" at their software and I keep telling them..."Nope, I'm using Xola and they serve my needs just fine!"

For whoever reads this review, I want them to know that I have used Xola for several years and I really appreciate how they have constantly kept up with my growth needs and seek to improve the software to help me grow. As we all know, what works today is outdated tomorrow! THANK YOU XOLA!

Cons: Really? After what I wrote above, do you really think I have any "cons"?

For the record, ever since I first started using Xola I have received excellent support and anytime that I needed to "personalize" the software to meet my need, Xola was there to help me.

Vendor Response

by Xola on April 17, 2018

Hi Doyle-

Thank you so much for such a glowing review. We are constantly looking to improve and better meet the needs of the businesses we serve, so I am very happy to hear that this matches your experience!

Thanks for using Xola,
Sophie

Easy to use for our business and for customers with responsive and helpful support.

Mar 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Xola makes it easy for us to list and sell our tours. They've thought of every part of the booking process to ensure that our customers have no trouble booking, are reminded if they leave the process, and get a follow up after their tour. When we've needed help with processes or integrations, the Xola team has been quick to help. They've even listened to us and worked directly with our team to implement our suggestions into their system. When we expanded to a new market, there was no hesitation signing up for another Xola account to manage tour bookings.

Cons: There are some things that need to be changed by Xola support instead of on my own. While this isn't ideal, every time I've needed changes, they were quickly resolved by the support staff.

Overall: Easy online booking for tours. Integrations with Viator, Expedia, Google Analytics and Facebook Pixel. Customer database management. Organizational tools.

Vendor Response

by Xola on April 17, 2018

Hi Rachel-

I'm glad you have found Xola to be a good solution for your business needs and our Customer Support team as exceptional. We're always looking to roll out new features and there is at least one coming soon that will give you more control without contacting Support. In the meantime, we're here 24/7 for anything you need.

Best,
Sophie

Xola is quick, easy to navigate, and their customer service is top notch when issues arise.

Mar 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Use of pictures for listings, timeline views, and short quick steps help in booking a reservation. Managing listings is intuitive and easy to access. Adding booking features to our website is accessible through their custom booking buttons which produces copy/paste codes. With 24 hr customer service we can access their chat line at some of the most inconvenient hours and solve most problems.

Cons: We are a unique company with high volume so managing listings and availability is controlled through a schedule setting. We have worked closely to roll out package features which we look forward to fully integrating this into our system. All that to say, schedules can become laborious with our high quantity of listings. As with all software, there are always wonky items that arise, but all in all it hasn't been anything too much to handle or that they do not address immediately.

Vendor Response

by Xola on April 17, 2018

Hi Phil-

We appreciate you taking the time to share your feedback about Xola. With a job title like, "Fun Scheduler" I can see how scheduling could get a bit burdensome. I'll be sure to pass along your feedback to our Product Manager. We're always looking to improve and customer feedback is a huge component of this process!

Best,
Sophie

Loving XOLA!

Jul 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The training and support staff have been extremely helpful and extremely patient with me! In fact, everyone with whom I've worked at XOLA has been the same ' incredible! Everyone seems to really care about making sure the program works just as it should. And they all seem to care whether it's helping to make my business run smoother. This means a lot!

Brennan got me started. Then I had my first on-line- training session with the very attentive woman whose name I don't remember. And now I have my own personal techie assistant ' Chris! He may not know he has this title but I'm pretty sure there are many XOLA users who would enthusiastically give him this title. This personal service is so important, both functionally and psychologically.

Cons: I always have problems learning something new but this is definitely not the software's fault! It's user error!

Overall: I love the XOLA package. I actually understand it and am beginning to find my way around it. This is amazing! I mean, it's truly amazing! And as I become more and more familiar with it, I'm discovering all sorts of useful things it can do. I especially like the feature that allows me to assign a guide to a walk and then send the walk roster to that guide. This has saved us from miscommunication on a number of occasions!! Love this feature!

I also love to see the XOLA emails announcing that I have another booking!! I don't think I'll ever tire of these!

I'm still exploring all that XOLA can do. I intend to master it all. I've found that taking and re-taking the on-line, live trainings sessions has been invaluable. I understand the program more each session and get more assertive as I go along.

Vendor Response

by Xola on September 25, 2018

Thank you for the review! We love hearing that our customers are enjoying Xola! Happy exploring and please let us know if we can help in anyway!

XOLA is an awesome booking system for outdoor activity businesses and non-profits.

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: XOLA allows us to easily receive reservations for activities and communicate with customers. All of the information a customer needs to participate in an activity is available online including maps, what to bring and wear, and liability waivers. XOLA sends reminders to customers before their event and allows self-service rescheduling and cancellation. It also permits the scheduling of staff.

Cons: XOLA could offer better integration with the WIX platform. Currently, it is best to redirect with a link to the WIX site rather than embed in the host site.

I would also like to see more native integration with financial software such as XERO and CRM siftware such as Insightly.

Overall: Easy online event registration. Easy event check-in. Synced liability waivers. Fast Payment. Easy cancellation and rescheduling. Staff scheduling.

Vendor Response

by Xola on April 02, 2018

Hi Steve,

Happy to see that you are enjoying the software! We appreciate the feedback and will certainly take this into consideration.

-Kris

Big promises, moderate delivery

Oct 26, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: The overall structure of the back-end and UI is exceptional.

Cons: Xola promised a feature to handle varying degree of taxes that come with using discount vouchers like Groupon... That was 2 years ago.. Still haven't seen it and they fail to acknowledge that without it, my company must eat a percentage of the taxes. total fail.

Overall: Xola courted us to bring our business to their system. From the first point of contact we outlined the essential need for a module that allows for the use of discount coupons that are not inside XOLA. i.e. Groupon. They swore up and down that they were working on it and it would be handled shortly. Thats was over two years ago and still it is not in place. All we get are vague promises that it's coming soon.

Vendor Response

by Xola on October 30, 2018

Thank you for your feedback! We have introduced the voucher workflow for our customers using Groupon. Happy to have our Customer Success Manager reach out to you to discuss any other concerns you have. Please be looking for an email very soon. We appreciate your business and we hope to keep growing and improving to meet your needs. -Jessica

Xola provides a great way for tour guests to register online for our guided brewery tours.

Aug 09, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: - Ease of registering a new group

- Flexibility in creating different tour experiences

- Usability across different check-in platforms (phones, computers, tablets, etc.)

Cons: - Mobile app: Adjusting a group size or editing a booking is not always possible/typically buggy, which can be stressful when a tour is about to begin within a few minutes and a group is trying to check in for their tour.

- Heavy focus on financial info: While this is undoubtedly useful information for tour programs that sell merchandise or charge for their experiences, I would like to see more detailed analytics on attendance info rather than just financial info.

Overall: Organized and comfortable experience for guests, professional atmosphere (moving from paper sign-in sheets to Xola), ability to see bookings update during a weekend shift, ability to check my private tour schedule from home

Vendor Response

by Xola on August 17, 2017

Michael¿ thanks for the review! Happy to hear that the platform's flexibility is helping Bell's manage the tours well. Someone from our Customer Success Team will be reaching out to get more details on what you'd like to see from the mobile app and reporting. Thanks!

-Alex

Feature rich and easy to configure and merge into Website... Excellent customer service...

Mar 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Many features and easy to configure... Easy to merge booking buttons into website... Presents nice user interface to outside world... Excellent customer support and assistance for setting up the application... Many booking options available and easy to add and update... Add-ons feature works well for adding water toys which we rent with our boats... Incredibly flexible for setting up multiple outing and pricing schedules...Coupon feature works well for us... So far we have been able to do everything that we want to implement...

Cons: Wish there was a better method to look two or three weeks out and quickly see what boats (experiences) are booked or available each day... Wish there was a way to place an authorize only charge on a credit card... We have been able to define our boat rental experiences in the Xola App but it does seem that the system was designed to handle tour type experiences much easier than boat rentals... The many available features makes for a bit of a learning curve and setup can be somewhat complex...

Overall: Not sure yet... This is our first boating season using Xola... In the fall I will be able to answer this question... We will then have a meaningful comparison to the product we used previously...

Vendor Response

by Xola on April 17, 2018

Hi Brent-

I'm so glad you find Xola flexible and easy to use! As for a better way to look a few weeks in advance - stay tuned for an update coming soon!

For the other items on your wish list I'm going to share those with our Product Manager. Customer feedback is always helpful in making sure we are improving our product to meet our customers' needs.

Thanks for using Xola,
Sophie

Decent but could be better

Feb 01, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: For our usage, it costs the least compared to competitors. I do like the follow-up email for customers who don't book. Let's keep the good ideas flowing.

Cons: The day of schedule. It's non-existent. Other companies have the ability to visually see a day of schedule vs. looking at a list. On top of that, I would love the ability to assign guides to a virtual day of schedule and color code the schedule manually.

Also, scheduling guides is very hard to manage with your software. I'd love to come out there and go over some ideas that can improve your software. We've been with you guys for a long time and would love to see it grow to be bigger and better.

Vendor Response

by Xola on February 20, 2018

Hi Derek,

Thank you so much for the review! We truly appreciate the feedback. Would you mind following up with us at support@xola.com so that we can capture some of these suggestions. We would love to chat with you more about this.

-Kris

Easy booking, polished design, simple for staff to use. Great customer service & support if required

Aug 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: XOLA provides a polished experience for our clients. It's simple to book -

online, over the phone, and in store. Everything is customizable to our brand, and the straightforward dashboard makes operations easy for our staff.

Additional features such as coupon codes, online gifts, and comprehensive analytics also ad value.

Amazing customer service, we've been with XOLA from the start and they've listened to our concerns when we've had them and made improvements based on our feedback.

Cons: XOLA doesn't provide the option to have multiple locations on a single account, which makes it expensive as a business starts to grow.

Vendor Response

by Xola on October 12, 2017

Hi Mike,

Happy o see that you finding the software to be easy to use. Thank you for the feedback in regards to pricing on multiple locations. We will certainly keep you informed of any changes that may come to this.

- Kris Lawson

Xola provides a excellent support, quick interfaces, and is evolving in responsive manner.

Feb 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our customers have appreciated a smooth checkout process, that links them quickly to their pre-trip information and integrated online waivers (with Smartwaiver). And for us as customers, the support team is fast, courteous, and helpful

Cons: We would like some additional flexibility around some features, like setting the number of days before a trip or setting a specific date for collecting final payment (after deposit) to assist with consistency for guests, certainty for us, and cash flow relative to expenses.

Overall: Consistent, quick, cost effective system with fixed fees per transaction, and fixed annual fees rather than as a percentage of volume or revenue.

Vendor Response

by Xola on October 01, 2018

Thank you for the feedback! We are glad to see your customers are enjoying the smooth checkout process! We hope that our new features that have come out have addressed the issues you had. Please reach out to support anytime if you need more information!

Easy and reliable bookings management with Xola.

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I am most happy with Xola's ease of use. On both the customer's and the business's end, Xola is very straightforward and well organized which allows for easy, question free bookings by my customers, and a fast, easy check-in and payment process for my employees.

Xola's cross platform reliability is also a huge plus for me. With other booking software I've used in the past, I frequently experienced "down-time" on one or more of my devices. In well over a year of use on Xola, I am yet to experience any similar issue.

Cons: Product improvements and app updates have been a little slow. In particular the mobile app is in dire need of updating. But for the most part, critical updates that are missing have been few and far between because most of the features you need are already there and already work well.

Vendor Response

by Xola on October 12, 2017

Hi Cole,

Thanks for the review! Happy to see that you are finding Xola to be easy to use. We greatly appreciate the feedback and will keep you up to date on any new improvements!

- Kris Lawson

Easy to use booking software for both tour operator and client

Sep 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Clean design both on backend and customer facing

Tons of customizable options, but well thought out and usable

Customer service is friendly, responsive and good at fixing issues

Overall: We started using Xola on our tour's website in 2014 and have been very pleased with it. Unlike other booking software we tried and have seen, Xola is easy to understand and has clean design that makes it easy to use and look good on your website. On the backend it is simple to setup, make changes and manage bookings. Another huge selling point is the customer support. They have chat support available 24/7, and are available by phone or email during business hours, and are quick to respond and solve any issues. I would highly recommend using Xola's booking software for tour companies.

Vendor Response

by Xola on September 20, 2016

Thank you for the great feedback David! We're so happy that you find us easy to us and helpful when you need support. It's been a pleasure working with you these past couple of years, and we look forward to continued success.

It was incredibly bittersweet to leave Xola's platform due to functionality -- we LOVED the support!

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The customer support was fabulous. Felt like we were communicating with family. Xola went above and beyond in customer service and did their utmost best to provide us with what we needed in a reservation system.

Cons: Most unfortunately, it was determined that Xola did not ultimately work for our offerings, primarily because it did not have duration based pricing for our bike rentals and lodging. This resulted in bikes (50% of our bookings) and lodging not being available to reserve online and to be somewhat complicated to reserve on the backend, including multiple emails being sent out for just one reservation (e.g. if a family rented four bikes, they received four emails).

Overall: Xola's customer support helped to get our data and information compiled thoroughly. It was sad that ultimately their system just was not built to handle our complexity and that we had to move on from them. Bottomline, duration-based pricing was needed.

Vendor Response

by Xola on February 05, 2018

Hi Shelby,

Thank you for sharing your review with us even though you have left. We are sad to see you go as well. Duration based pricing is something we have been working hard to find a solution for. Continue to check back with us and hopefully we will have a solution for this in the future. Cheers!

- Kris Lawson

When it works it is great!

Sep 08, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Xola is a versatile system for many different types of recreational businesses-- we use it for many different activities and products. It is helpful to keep our schedule in order!

Cons: Maintenance is done at inappropriate times. There have been at least four occasions (on days that I have worked) that the service was completely unavailable when we are trying to sell tours and check guests in (keep in mind this is our busy season). It is a very important part of our business and it really hurts when the software is unavailable.

Overall: Overall I like xola, but when it doesn't work it really hurts.

Vendor Response

by Xola on September 23, 2018

Thank you for the candid feedback! We are sorry to hear that our maintenance is not done at great times for your business. I will get feedback passed on to our Customer Success Manager. I am happy to see that Xola is helpful to your business and scheduling! - Jessica

Set up and live in a jiffy

May 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It was super easy to explain how my business works and map it to Xola. Their sales and implementations team were experts with a wide range of businesses and uses for the software, and they got me set up in no time. The turnaround was very fast - It was also a cinch to make updates on the fly and install Book Now buttons on my website. The payouts were set up automatically and the pricing was transparent to me and to my customers (no hidden fees like on Eventbrite!). Overall Xola was very professional and the software is clean and simple to navigate. Also their Support team are incredibly fast, knowledgeable, and caring when you ask them for anything!

Cons: No major problems so far - Sometimes I forget where things are located in Xola, but it's just a matter of slowing down.

Overall: Did not have to pass convenience fees onto customers, customers can book from an email or from my website, it was easy to make changes to price, location, and anything else that changed.

Vendor Response

by Xola on May 17, 2017

Alice you rock!!! The whole Xola team is so excited to see Auberge continue to grow and will be there for you every step of the way. Cheers to you girl!

-Alex

great small fishing charter tool

Sep 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Pros:

- great visuals on booking calendar

- ease of use for customers in booking and making deposits

- live chat customer service folks - I used this feature several times with awesome results!

Cons: Cons:

- maybe the gap was in my own knowledge, but I'd like the option for the program to block out availability on activities B,C,D when a client makes a booking on activity A - with only one guide, we only do one thing at a time, and I found this process to be very manual (ie. going into every timeslot of the day and reducing availability to 0)

- minimal functionality of the mobile app to manage bookings on the go/look at the calendar with ease

Overall: The interface fits neatly into our own website, and has allowed us to easily track repeat customers, seamlessly receive payments and send refunds. I'd absolutely recommend it!

Vendor Response

by Xola on September 23, 2018

Thank you for the review! Glad to see you are enjoying Xola and our features. As to regards about the closing out one thing if another is booked, I believe the inventory feature we have will help with this. I will be reaching out soon with more information for you and to help get this set up. Look forward to speaking with you soon. - Jessica

Capterra loader

Xola has made my business function with ease and automation!

Feb 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is wonderfully coded and designed, but the on-going support and development are always on target for exactly what my business needs.

Cons: We have a unique way of selling / booking customers and while we have been able to use Xola's rich features to make a work around I wish I could simplify our booking process with Xola. Sadly I know this is a developmental issue and only affects a very small portion of it's users like my company.

Overall: Xola is feature rich so we have gained many benefits across the board for our company including enhanced financial / sales reports, better understanding of our customer demographics and most importantly increased sales / conversions via our website.

Vendor Response

by Xola on March 22, 2018

Hi Chris,

Thank you so much for the review! We are happy to see that you are finding Xola to be full of rich features.

-Kris

Reporting Issues

Oct 20, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Fairly easy to use. Clean, professional looking layout. Easy to make changes to orders and update patrons.

Cons: Terrible reporting and lack of customization for reports made bookkeeping a nightmare. Adding buttons and show listings online was not as intuitive as it could be. Simple features like having event rosters be in alphabetical order are absent.

Overall: Overall the software's reporting functions were inadequate and the additional work this created offset any of its good features. Customer service was helpful and timely but that cannot overcome the limitations of the program itself and it ended up not being a good fit for our business.

Vendor Response

by Xola on October 24, 2018

Thank you for your candid feedback! I want to reach out and talk to you more about our new Custom Reporting Beta we have come out with. We are excited to start offering this to our customers and we believe it will help with better reporting for your business. Also, I would love to hear more on how we could make things better for your business. I will be reaching out very soon.- Jessica

Easy to use reservation system that makes it easy to accept online bookings!

May 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Xola made it easy for us to take online reservations and send professional confirmations. Easily share information with our guides and guests. Tracks reservations that still owe a balance. Use of coupons codes is a nice feature. As well as the rescue emails to people that abandon their cart. Xola was a nice step up for our business to add some professionalism to our reservations.

Cons: Our company takes a broad range of reservations. It doesn't work well for an activity that has slight changes to locations for a given activities. When it comes to shuttle reservations that typically have variations it's hard to make it work in the system .

Overall: Online Bookings, paperless driving directions.

Vendor Response

by Xola on August 26, 2018

Thank you for the review! I would love to get some more insight into your company and what would make Xola better for you. I am going to be reaching out soon to hear more. Look forward to connecting! -Jessica

I have to hand it to them...

Feb 12, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: So we have been using the same reservation system for 6 years, totally comfortable with what we had and had no desire to switch to anyone new. We probably get a phone call every few days from one company or another trying to sell us some new reservation system, XOLA was one of them.

But they didn't quit after the usual one phone call / one email most companies pursue you with, they were persistent to the point one day a representative from XOLA finally just showed up at my office - which totally surprised me because no other company had done that before. At this point they had my attention, and after sitting down and having a conversation and being shown first hand the advantages of using XOLA - I realized they hadn't quit because they truly believe in their product, I could see it in this guys eyes and the way he talked about XOLA. So I finally went for it.

I switched with ease, and now a month into using XOLA I can't believe I was so stuck on my old reservation system, XOLA is light years ahead of my old system. They make it so easy for my customers on the web, and the way it looks on a mobile phone? Couldn't be any simpler! Plus I love the clean look of the system.

They've got it all figured out. They use Norton Verification Services during Credit Card Processing. They are integrated with Viator (Our #1 reseller) and automatically process our Viator reservations which saves me a bunch of time. They are integrated with Groupon and helps making bookings through them seamless as well. Sending emails to customers top leave Trip Advisor reviews? Always a plus. They are truly looking at the experience from the customers point of view as well as the business owners.

And so far, I have gotten top-notch customer service which is huge for me. They are always so helpful and always there when I have questions, even outside of business hours! I'm definitely happy about my decision to switch.

Vendor Response

by Xola on November 04, 2018

Wow what an amazing experience! Thank you for sharing and we are happy to see you are loving Xola as much as we do!

I love Xola; I use it just as my credit card merchant. Xola's rates are better than other options.

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Xola's quick and easy to use for processing credit cards. Also, I have had great experiences with the support team on the rare occasion that something doesn't work as planned or when I have a question. They are very helpful and always prompt. I love Xola! Also, one of the customer's representatives is the coolest, smartest, hardest-working, totally most absolutely rad guy on Earth :)

Cons: The statements and receipts are a bit confusing to my customers sometimes. I wish there could be a way for it to show up on their credit card statement without saying "booking" (I sell print newspaper ads, not tour bookings), same with the receipts. However, I don't use the software necessarily as intended, so that's more on my end. Still, it would be nice to be able to change the way the statements and receipts appear to my clients.

Overall: I would rather process my clients' credit cards through Xola than any other merchant. Also, I'd rather give the small slice of flesh (percentage) to Xola than any other firm.

Vendor Response

by Xola on October 13, 2017

Hi Brennan,

Thank you for the review! Happy you have found Xola quick and easy to use.

- Kris Lawson

More than 5 stars?

Feb 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Customer Service

Fees

Listings options

Cons: Changing things like individual trips, customers, and fees can be a challenge.

Overall: If we could give more than 5 stars, we would. Customer service is amazing and has always been very attentive to any issues that arise. As we've learned with our experiences with multiple reservation systems, none of them have absolutely 100% of what you need, but the willingness to listen to your wants/needs and implement them is beyond a doubt one of our favorite things about Xola. Xola's pricing system also allows us to make more money! Let me explain. With Xola, you are charged a flat rate per month. That's it. You are given a low credit card processing rate, lower than we could negotiate with a processor. With other booking systems, you are charged a LOW monthly fee, but they charge each of your customers a percentage of the sale. That money goes directly to them. With Xola, we are able to charge a small ticket fee that pays for the service and most months we make more than the monthly fee! And as a bonus, our customers are paying less for our tours.

Our customers are showing up to our tours on-time and in the right place which is our number 1 goal with having any reservation system. They send automatic emails to our customers, allowing us to spend more time on program development. And let us just mention that the integrations with SmartWaiver, Trip Advisor, and Distribution Channels are awesome and a great addition to our business.

Vendor Response

by Xola on February 06, 2017

Hey Christine, thanks so much for your review. When it comes to listening to your wants and needs, that's really the only way we know how to improve. Keep sending your ideas over, you're helping us grow our company and product every day! -Bri

As a user on the back and front ends of Xola, there are certain things I find frustrating.

May 07, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of ordering products and how they are laid out in the calendar format. I like that I can check information about individual customers and see their purchase history through the "customers" search engine.

Cons: I do not like some of the limitations of searches (having to click over to "customers" before searching a name in order to find it anywhere besides upcoming bookings), I do not like the number of "click throughs" I have to go through in order to get to certain information (i.e. having to click on the settings of a booking after searching, and then clicking on the customer's name to pull up their information, rather than just being able to directly click their name and get their information).

Vendor Response

by Xola on August 26, 2018

Thank you for the review! We have come out with some new features, in which I believe will be useful to helping you find the customers information easier. I am going to reach out and make sure I am understanding exactly what you are wanting and see if I can help make things better for you. Look forward to connecting! -Jessica

I'm mobile on the road most of the day. I can look each reservation at any time.

Aug 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Keeps me updated with any changes that might happen during the day. It also gives me all information I might need. Like name, age, height, if they booked any add one and any special notes I might need to make the clients happy.

Cons: Mobile app I can not see if they signed a waiver. My computer I can see if they signed a waiver. When I'm not in cell range I can not get updates. When day goes by it is hard to find information on past bookings. Like email adress.

Overall: Being mobile

Vendor Response

by Xola on August 17, 2017

Hey Keith! Thanks for your comments! It's been a pleasure working with you and your team these past few years. My colleague Chris has just reached out to you directly to get more info about waivers and see how we can help.

-Alex