Who Uses This Software?

Booking and marketing software for tour and activity companies.


Average Ratings

379 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Xola
  • xola.com
  • Founded 2011
  • United States

About Xola Online Booking Software

Xola is the only unified booking, sales, and marketing platform for tour and activity businesses. Manage bookings anywhere with real-time availability. Sell through the world's largest marketplaces in a few clicks. Increase online revenue with our powerful abandoned booking remarketing features and track your marketing success in Google Analytics. CC rates as low as 1.99% + 30 cents.


Xola Online Booking Software Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

Xola Online Booking Software Reviews Recently Reviewed!


Generally good - but not the very best

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: -- 24 hour customer support available by chat
-- Clients stay on my website while booking tickets for my escape rooms using Xola
-- Automated reminder e-mails
-- Ability to customize questionnaire and booking requirements
-- A salesperson quoted me a price and stuck to it
-- Report Features
-- Great Credit Card processing rate (through Stripe)
-- Ability to integrate with Google Cal so staff can see when they are scheduled to work
-- Instigation with Smartwaiver (limited, would like more)

Cons: LIMITED CLOSING OPT:
You can set sessions to have cut off times. This is important but when I used FareHarbor it allowed me to keep sessions open if the session was partially sold. I would like this feature on Xola. Currently there has to be a hard cut off time -- or I have to keep the session open until it's start time.

LIMITED INTEGRATIONS//NO CRM CAPABILITIES:
The system doesn't integrate with MailChimp, it integrates with Smartwaiver but on a limited basis. For example if Joe books 6 tickets Xola captures Joes information. His 5 friends information is added on Smartwaiver but then I have to dig into Smartwaiver to find their info. I doesn't turn them into a customer profile even through Smartwaiver waiver is connected to Xola. It doesn't integrate with Trip Advisor Review Express -- so I have to manually enter each customer e-mail between Smartwaiver and Xola.

BUGS & UPDATES:
They are constantly making changes. Sometimes I log on and have to look for something in a new place (updates are always accompanied by e-mails) however, I would prefer to choose if I want to update features or not. Sometimes these updates and improvements cause bugs -- At one point a bug was impacting my settings. It took them over a week to solve the problem and I didn't get any kind of update. I always had to ask for it.

I feel like complaints and requests go into a long report that no one reads. They have come out with lots of updates but none that I have requested.

Overall: -- Online Ticket Booking Platform
-- Online Scheduling System

Vendor Response

by Xola on April 17, 2018

Hi Maren- Thank you for taking the time to leave this review. Your feedback, both pros and cons, is very helpful as we are always looking to improve. Good news! We recently released Enhanced Cutoff Logic. I'll shoot you a followup email to make sure you have that info and are good to go there. Also we have a Zapier integration in beta that could help you connect to more apps. I'll include that info in the email as well. I'm sorry to hear you had a bad experience with one of our updates and encountered issues. I will be sure to discuss this with our Director of Customer Success to ensure we are doing what we can to mitigate similar issues in the future. Thank you, Sophie

Capterra-loader

Xola is the best reservation service. Some bigger, others less expensive. So what? I want the best!

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The software is easy to use and yet still has a lot of capability. Indeed Xola has allowed me to add capability and service (gift certificates, rain-check coupons, equipment rental, etc) to my business that I would not have thought of implementing if not for Xola showing me how easy and profitable it would be.

The absolute best part about Xola is their customer support. I don't need much help, but occasionally a client's credit card company gets obnoxious when the guest asks me to add another person to their bill, but a quick online-chat with Xola folks (even if 3am as it usually is for me because my business is astronomy tourism) and problem resolved. Some reservation companies brag about how they assign specific agents to each client but that's not as great as it sounds. At Xola everybody knows my name and my business model which means I literally get 24-hr support.

About twice a month one of Xola's so-called competitors try to woo me away. I sat through about 6 or so of these pitches just to confirm that Xola was the best, and now I turn the table on these poor interlopers. When they say "You should switch your business to us!" I argue, "You should switch your career to Xola!" And I follow through by providing a link to Xola's employment page and their excellent reviews at Glassdoor.

Cons: Xola's phone app has some limitations compared their html software, but they are steadily improving that too. I don't see this as a real problem because running a business is serious and complicated matter and nobody does serious stuff on their phone right?

For example when I first tried to make this review for capterra on my phone, it crashed when the captcha failed to load correctly. Then I couldn't go back and lost everything. So I fired up my laptop and rewrote this review from scratch. Phones are silly.

Overall: My entire 6-figure income business (not bad for only 3 years in the ultimate boutique of astronomy tourism) is powered by Xola. I would not be nearly as successful as am, if not for Xola. My customers find it as easy and enjoyable to use as I do.

I'm constantly referring others to Xola -- everybody except my closest competitors of course. I don't want everybody to wield the might power of Xola as I do. :-)

Responsive to needs and continually improving the software from my feedback.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of Use and Customer Support -- I looked at many companies and did demos prior to making my decision to go with Xola. Xola is, by far, the easiest to use of all the companies that I demoed. Inputting product, making changes, updating info is all easy and very intuitive to use. When I can't easily figure something out, Xola's 'chat' feature is AWESOME! There is always someone there to quickly guide me through with very little or no wait time. They walk me through the process via chat and once even offered to call me, instead, so they could more easily guide me through how to do something. If I have a need that Xola can't fulfill, they immediately send that to their development team and in most cases, I get an email or call saying the feature (or a similar one) is now available.
I've had offers from other companies that may be less expensive - but am so impressed by Xola's customer responsiveness, that it would take a LOT before I would make a change. VERY happy overall with my choice to go with Xola!

Cons: Calendar does not show multi-day events (only the first day shows). Also - only allows for 'group' or bulk discounts on same item. I would like a way to have the system give "Xth purchase free" - for example - so once someone has booked 2 items, it could prompt them with a "Buy one more and you get a free one". I saw other companies with this capacity, BUT then they had other things that I did not like. Overall - Xola has more Positives for me, than negatives.

Overall: All booking info in one place and so easy to keep on track of what is coming up for both myself and my employees. Also, easy reporting to see trends, end of month reports, etc.
I can access the info from anywhere - even when away on vacation.
Also, I believe more customers will book, when it is right there with a "book now" button - they don't need to call, or email and so they do more impulse scheduling. I even use the feature to be able to contact those that don't complete a booking and it almost always results in a booking, once I've had the chance to contact them and answer the questions that may have stopped them from booking on their first impulse. Without Xola, I would never have even known they were considering booking....that results in more bookings and more satisfied customers.
My customers all rave about the ease of booking - Happy Customers means repeat customers.

Vendor Response

by Xola on March 22, 2018

Hi Susie, So happy to see that both you and customers enjoy using Xola! Your feedback helps us improve our software. Cheers! -Kris

Capterra-loader

Easy to learn/train/use, responsive to tech support needs, and good variety of features.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to sell gift cards at discounts (and then to properly manage the accounting on the backend) is one of the great new features that we really like. This is quite a simple checkout process, but the underlying logic is quite complex. Xola did a great job on this rollout, which speaks more in general to their quality control with new releases. We find that as Xola rolls out new features, they are really well supported, with very limited "bugs" right out of the gate. This has been reassuring, as they have demonstrated the discipline to thoroughly vet updates prior to release, so that there are limited problems caused for their clients with the updates. This allows us to enjoy the new features without the headaches of "unintended consequences" that can sometimes come with feature releases.
Also, more in general, Xola has done a good job in making their product use intuitive, This aids the ease of the booking process, makes sales quick, training quick, and even helps in troublshooting.
Lastly, the existence of an API is nice, as we have been able to build a few integrations with other software that we also use.

Cons: The ability to export data to excel is nice, but it would be great to have more customizable reporting capability within the software, and/or the ability to create report templates. It would also be nice to do more with packaging of products, rather than just have the ability to sale individually. Lastly, it would be nice to be able to manage Lodging accommodations (i.e. multi-day bookings) a bit more cleanly. They have a workaround for Lodging, but it is a bit cumbersome to use.

Overall: Xola has greatly enhanced our ability to make the sales process easy to use for the customer, as well as robust and easy to use for our sales and accounting team.

Vendor Response

by Xola on March 22, 2018

Hi Justin, Thank you so much for the review! Responses like this truly allow us to know what we need to work on and what we are doing right! -Kris

Disappointed with Xola

Jan 29, 2018
1/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: This platform is definitely affordable and in the beginning the customer service was great. From a clients prospective the interface is user friendly and visually appealing.

Cons: We started using Xola over 2 years ago and although a rough start, the service was on point and customer support was helpful and speeds when it came to fixing bugs and problems. Since then it seems as if they have restructured their company drastically. Getting customer support has become a challenge. In the beginning they assigned account managers, which was great. When you called Xola you could speak directly to your account manager who knew everything there was to know about your account. Fixing problems was straight forward and right to the point. Now, it's a bit different... You can either call a get an answering machine or someone who has little to no experience or you can chat online with an agent they have outsourced in a foreign country. Regardless of who you speak with you must first catch them up again on everything you're trying to accomplish. This part is the most frustrating, When speaking to the 4 person I found it easier to just copy and paste the previous chats we had rather than trying to explain. We have been having trouble with our buttons implemented by Xola over 1.5 weeks ago. Meanwhile our clients have not been able to book online. Through pages and pages of correspondence and having the luxury of catching at least 6 of their employees up to speed on my issue. They might "might" have it done by tomorrow. We're talking about simple buttons. I would definitely do my research before plunging into a commitment with Xola. Very frustrated so far with this experience. If it wasn't so time consuming setting up a whole new platform, I would have switched to Fare Harbor long ago.

C'MON features!

Dec 18, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I started with Xola back when the booking software genre was almost nonexistent. Back then there was Bookeo and that was about it. Now I get a sales call every week from competitors. Peek Pro seems to be the only software that is more feature rich but they are pushy and spam your customers if they get ahold of your data base so beware about them. Xola has an easy and beautiful interface. Non-pushy sales people. Help when you need it. Great ability to manage customers IF you never have to reschedule. The cost is lower than other companies if your doing volume greater than 5K a month. A good choice but you need a dedicated reservationist if you are offering an experience were rescheduling is common.

Cons: When pricing out a booking software company for your business consider the cost of an employee to manually have to reschedule your customers if your experience is prone to cancellation i.e. rain, wind, snow etc. and add it to the monthly cost of Xola to get an accurate idea of the true cost. The point of having a booking software is so you can concentrate on running your business and making it grow. Playing secretary is part of owning a small business but when it takes from R&D, marketing, quality of life it can kill you. Xola only allows your customer to book and reschedule themselves prior to their scheduled date. If you cancel the day of the adventure the customer has NO ability to reschedule if your experience is cancelled due to weather. If you are in a tourist area where you don't have an option to reschedule people because they are on vacation or the experience that you provide is indoor and cancellations rarely occur Xola is a great choice. If your experience is subject to weather and you take the entirety of the experience cost in advance, Xola has fallen behind severely compared to the the other big name in booking software. I provide Hot Air Balloon rides in an area that is prone to strong winds and rain during the season. My demographic is local and I sell my experience to customers that can and know that rescheduling is normal. I leave a recorded message the day of the flight and if the flight is cancelled there is no way in Xola to email the passengers a link to reschedule! Xola allows the customer to select another date prior to the experience and you can set those perimeters but after the customers first date choice, if it is cancelled, that is where you are left back in the 80's. In order to get your customers rescheduled on another date you need to do it over the phone and manually move them in Xola and online for it to move in real time. Xola has completely missed the boat for the experience provider that has to cancel for environmental reasons. I have submitted this feature request for two years now and it has shown no movement. They said it is not a common feature request and told us we could give the customer a "store credit". A credit sounded good until we realized that the customer would have to put al their personal detail starting with their name again to go that route. That is just not an appropriate thing to have your customers who are paying good money have to do and it looks unprofessional. I know for a fact two other operations left Xola for a booking company that offers a solution to the common problem of rescheduling for us outdoor providers. I think that they perhaps specialize in the hiking tours, or biking tour company that goes wind, rain, or shine and just refunds their customer if they cancel. Perhaps most of Xola's merchants operate in tourist areas where the customer does not reschedule because they are going home from vacation. The irony is that they offer our customers a great option to reschedule themselves prior to their first date. Why not extend that availability to after the date in case the experience is cancelled and the customer doesn't want a refund or via policy has to reschedule. For customers booking online, selecting a date and paying is seamless. The merchant can customize a checklist for the customer i.e. what to bring, what's included, a map the meeting point. We receive just the odd phone call asking for clarification and payment is quick. On the other hand we need to hire staff to answer the phones just to rebook our customers on days it is raining or too windy to fly. On average another 40 hours of phone calls and talk time is added to our expense because of the lack of a customizable reschedule link we could send our customers so they could reschedule themselves. Customers like not having to leave voicemails if we are on the other line and %95 of customers would rather NOT wait to speak to a reservationist to go over dates that may or may not be filled. It's really frustrating and I do not believe we are the only one or one of the few merchants that need or would find a simple reschedule feature useful as they have implied to us. The only other con is that they now leave the price on the gift certificates when a customer buys one. This was not always the case. Xola has a mailable and printable gift certificate option which we utilize heavily and you can now offer experiences at a discount but they for some reason notify the recipient of the price. We have been told and agree with several of our customers that leaving the price on the gift certificate is tacky. It has not always been that way, just with the recent update. I understand if you are giving a cash card to someone, you would need and want the recipient to know the price to avoid an embarrassing moment at a store or restaurant but who leaves the price tag on a gift? Xola gives the recipient a code so the recipient can book only and that process is easy but it's clear how much nanny spent and loves them the moment they get the printed gift certificate or email. We went from chasing a couple hundred bucks a week to help pay for a hobby we love and turned it in to a serious 2 person small business with gross income in the six digits, well 3 person and income in the 5 digits because we need someone to handle all the manual reschedules. Feature requests do get noticed but at about 1.5 year turn around. It's been two years since we have been asking for this. We have grown and enjoyed Xola, we just for their sake since the booking software market is so competitive now want to see them be #1 and have the client base Peek Pro does as they are a lot more ethical but we fear they won't if this feature isn't added and if the feature turnaround isn't quicker. Our review may appear negative even though we enjoy most of Xola. We understand all businesses have their little intricacies but we have been an experience provider for over ten years now and have offered many activities, rescheduling is a part of booking management no matter what adventure you provide, we and we are certain most other experience providers agree, just understand you will NOT have that option with Xola. Xola could be the best by far with just a couple more features.

I recently moved 4 tour companies onto Xola from other options and I am happy to never look back!

Aug 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about Xola has been the extremely knowledgeable and speedy support staff always being at the ready via email, phone or 24hrs a dang day via chat. I can not tell you how key it is to understand that hours of need to not happen between 9-5 somestandardtime but can happen at anytime. To me, having someone there to bounce questions and issues or even just log a feature request is key compared to the many other software companies that offer lame "help/knowledge bases" or "video tutorials" you can search forever and still not find what you need.

I also appreciate that they are not resting on their laurels when it comes to updates and feature additions. Since I have been using Xola since Jan 2017 they have released many updates that actually have workflow function compared to "Wow.. we made it so you can add emoji's to your email signature" type of stuff I have suffered through as "function upgrades" on other platforms.

Lastly I really like that the software has the ability to be cross platform and mobile and you can still have full functionality. It is helpful that they are working towards upgrading the app as they go so more actions can be tackled through there as well.

Cons: The mobile app for android at least could really use a "refresh" feature like on the web so I can swap between company accounts easier than restarting the app.

The guide management is a growing feature so I hope more develops there sooner than later which is more about my personal workflow needs than anything else.

Lastly, it is not something that has as much to do with Xola as it does with Google in that the subscribed calendar feature Xola offers does not work well with the way google imports them so I would love to see a push style calendar notification instead so those not on apple products are not left with inaccurate calendars. Again more a Google screw up than Xola but I really really want xola to rework the calendar notification option so it can integrate better cross-platform.

Overall: Slicker guest interface as well as a more intuitive and cleaner user interface for staff.

Vendor Response

by Xola on October 12, 2017

Hi John, Thank you so much for your review! So glad to see that you are enjoying Xola. We appreciate the feedback. We are certainly working to address some of the improvements you recommended. - Kris Lawson

Good & easy to use

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use and mostly intuitive. Over the past few years a number of features have been added to make it more user friendly. Customer service is very responsive. Site has very few "down" times and only the occasional issue with international customers having interface issues. Overall, we are pleased.

Cons: There is still room for improvement. The two most annoying issues are: occasionally clients make errors entering contact email information. I cannot edit the email to help customer if they are a return client (we have a 70% return rate). System will not allow edit to a preexisting email address. Second, have have 40+ guides. There is no way to alphabetize the list of my guides when assigning them to tours. They are listed in order of joining my team. This ends up making guide assignment cumbersome. Finally, Xola is expensive. I am reluctant to have customers pay a 6% additional fee and absorb cost myself. That cost is significant and concerning.

Overall: Advance purchase and daily ACH deposits are great. Having client emails will be helpful too.

Vendor Response

by Xola on August 15, 2017

Hey Seth, thanks taking the time to leave a detailed review! It's been a pleasure working with you for so many years. Really glad you brought up the email addresses, the system does allow you to edit! I'll have one of my teammates follow up now to show you how to do it and discuss pricing options with you. I'll also make sure he gets more info on the guides list so we can put that into our customer feedback loop. We appreciate your business! -Alex

My experience with Xola has been outstanding. I've used two other systems - PeekPro and Bookeo.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the platform's ease of use, for both the customer and the user. When using previous platforms, we had customers calling continually because they were unable to complete transactions because they were confused with the setup. And, for the back-end user, it is a breeze! In fact, we never even had to train our employees to use Xola. The backend is extremely intuitive.

And, I can't say enough about Xola's customer support. It's the best of any platform I've used. If I have a problem, Xola's chat is ALWAYS available. I also appreciate the backend functionality of being able to refund customers with store credit. The system automatically emails the customer a promo code for future use and stores the information within our system. Rebooking previous customers is also a breeze!

And, what's BEST for me, is Xola's pricing model. We live in an area with a very high sales tax and I did not want to have to charge our customers an additional 6%. With Xola, we get an incredible platform (that more than pays for itself with the "abandoned shopping cart" feature) for a flat monthly rate.

Xola is also continually tweaking the platform, making it better. The most recent backend mobile update is incredible -- giving me near full functionality from the ease of my iPad.

Cons: As for cons, yikes. I really can't think of anything. When I do come across functionality features that I would like to see, I have easy access to suggest my solutions. What's even better? Xola actually listens.

Vendor Response

by Xola on April 17, 2018

Hi Kellie- Thank you so much for taking the time to leave us a review. Your feedback is valuable as we are constantly seeking to improve and our business only succeeds when our customers' businesses succeed. Thanks for choosing Xola and keep the feedback coming! Cheers, Sophie

Have been with Xola for 3 years - Happy to recommend!

Jan 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: We're a TO in Europe and have more or less had a good experience with Xola with no plans to jump ship. They began working with outward bound service providers in the US and when we arrived with dozens of complicated walking tours, we tested them. Xola have listened to us and made some improvements, but several are still pending and have been for 3 years. Their CEO has been notified about these service limitations (how to price private tours, how to store age banded price ranges for future time periods with 100% flexibility, and others...) and we hope he'll get on it. In general though, Xola is a big thumbs up against the weaker providers like Rezdy and Trekksoft which are both inferior to Xola. Chat support is first class (Milos, in particular).

Cons: Xola have hired some poor account managers in the past. They need to improve on this although I am referring to former staff who were at Xola in 2016. Now gone and all ok). Xola have a free account for start ups with only a few tours. This is only available for US customers and it's unfair. They must offer this to customers in all countries.

Vendor Response

by Xola on February 20, 2018

Hi Pete, Thank you so much for the review. We truly value the feedback. Some of the reason we are unable to offer our flex plan to all sellers are due to payment processors available in each country can vary. If you have more questions about this please write us at support@xola.com. Happy you are enjoying the software! -Kris

Xola for the win

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Interface is simple but robust. There is no sacrificing ability for the sake of navigation.

Cons: Refunds have to come out of your xola account, there is a balance that stays in your account and gets sent to your account according to your desired time frame. If the account is empty and you need to refund a customer you have to load money to your account. This is supposed to change as we discussed it with our rep and they were already working on a solution.

Overall: Xola was our first choice software for our new business and we are glad we went with them. Starting a new business is always tough but working with Xola gave us a quick launch with great insight and tips from their staff.

Xola is constantly improving, offering education and studies on the tourism industry and is a quick phone call away. We are always looking for the most efficient way of doing business and clearly Xola is as well. Our calls are on time and our questions are answered.

The UI is straightforward and robust. Something we were unable to find in other software. The costs are clear and easy to manage.

Our contact at Xola regularly checks in with us and we have created a relationship that ensures our needs are met. We are looking forward to growing our business with Xola.

Recommendations to other buyers: Take it for a test spin. It may seem like a lot if you have never used a booking software before but once you use it on the regular you will be happy about a number of the features.

Vendor Response

by Xola on November 10, 2016

Hey Tanner. Chris here. Thanks so much for taking the time to review. I've enjoyed getting you setup with Xola and helping you get your business off the ground using our system and also giving you the 'best practices' based off of all the other pedal taverns who use us. Next year will be a big year for you and I'm excited to see you grow. In regards to refunds, we are totally restructuring that work flow and will have a new solution soon with plenty of time before your next season. Take care and talk soon!

This software makes everything about my business easier

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: from being able to integrate waivers, to reconciling my bookkeeping, to making notes, to creating waitlists for sold out trips, to making manifests, to having incredible customer service 24/7 live, to being able to keep making more and more functionality, it is hard to choose what I like best

Cons: The fact that there are not enough people using this software is what I like the least.

If more businesses adopted Xola,instead of using many other online marketing and bookings CRM's then the end result would be the client would understand why they want to book on a Xola platform. Besides ease of use - there are NO HIDDEN FEES in Xola

No surprise at check out -Unlike many other online platforms.

I do not like that the businesses stick with other lessor platforms because they think making the client pays the cost of the platform in the form of hidden fees tacked on at the end to them wont be noticed .

Those guys should understand that Xola excels because they are being paid by the Tour Company not the check out customer.

When bugs and issues and features are needing to be addressed Xola treats its partners and customers properly and works to a resolution.

Overall: Using this software saves me time money and headaches

Vendor Response

by Xola on March 08, 2018

Hi Erik, Thank you so much for the review! So glad to see you are enjoying the software. Cheers! -Kris

Xola has streamlined our booking process and made it easier for customers to sign-up online.

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Xola has really streamlined the booking process. It has made it easier for us, in the office, to manage bookings coming in and see when trips and courses are happening. If we are booking private trips or courses that are not listed on our website, we have built our backend system to allow for us to do this quickly. Xola keeps our customers credit card numbers on file in a safe and secure manor making it easy for us to take deposits and final payments prior to a trip or course. Our customers seem to find the booking process easy and user friendly. We have also integrated the use of Smartwaiver with Xola which has made tracking waivers much easier and taken the need of our guides to do it away. Our guides are still learning Xola but Xola has made it so the guides can quickly access the client information without having to send it in a seperate email.

Cons: The biggest thing that we wish was different was that on the calendar, during booking and on the backend, that Xola showed the length of our courses. It only shows the start date, and although this hasn't been a problem, it would be something that would be a nice addition to make life a bit easier. Along the same lines we have courses (single courses) that run Tuesday, Thursday, Saturday & Sunday and would like to be able to show the custom schedule of that course in some capacity, even just on our backend calendar to see the overlap with other trips.

Overall: The overall ease of the booking process for our customers and even on the backend has been a huge improvement in saving time and being able to track all of our customers bookings.

Excellent interface and usability but rigid in its features and customization

May 03, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Easy to train staff on. If you can work an iPhone you can work on Xola.
Good mobile access for staff

Cons: - Very little customization available for unique businesses
- Limited accounting reports that take heavy editing in Excel to get the needed information
- Organizes by customer email instead of name, can create major problems.
- Europe based support team so finding a time to connect with them can be tough
- No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side.
- No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through.
- Easy software for small/medium sized companies, not good for larger companies
- Limited marketing features and hard to customize
- The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.

Overall: Easy to train staff, nice mobile features.

Capterra-loader

Not happy , considering using another software

May 03, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: customer support, it is great that we get the software all set up and that there is a team to help any time. The software looking pretty.

Cons: if your client books 4 sessions, they get 4 confirmation, 4 reminder and 4 follow up emails, there is no option to just send them one email with all bookings listed there.
in our confirmation email, you should not advertise yourself. it makes us look like we are using a free software. no. we pay a lot to use our software, so get your logo off and stop advertise yourself to out clients for free. or if advertise yourself to our clients, then you should pay us, so reduce your price.
useless financial reports, useless invoicing . if a client has 4 bookings, you have to send 4 invoices only can be done from the back end.
The templates are no good for the follow up emails, asking for reviews, and you cannot alter them
Your mobile app is crashing all the time and doesnt give you the chance to put through coupon codes. It only can be used for checking if everyone has maded a new booking since you weren't looking. Only if you don't have your computer around. I am super disappointed

Overall: managed the bookings through this

we are and escape room, we have 8 employees (we are not an accounting firm the system suggests below)

Capterra-loader

Best live support I've ever seen. Great product. Easy to use.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Xola sales system works fantastically well. Yes, it does take a little bit of time to familiarize yourself with all of the bells and whistles, but thankfully they have 24/7 live support that is actually there and are fantastic. Not only can they explain to my dumb ass what actions I need to accomplish in order to toggle product listings and calendar settings, they will do it for me when I am confused or lazy. I love XOLA.

Cons: Xola is made primarily for Tour Operator style businesses offering experiences and doesn't offer quite as much dynamic customizability for selling merch to the people buying tickets from you.

Yes, your customers can "Add-on" an item like a T-shirt to their ticket purchase before checkout, but the Xola software doesn't give you the chance to (a) provide a product image for "Add-on" items and (b) retrieve preferential information - like Shirt Size and Color - for "Add-on" items.

If your goal is to sell extra promotional merch to your clients, Xola may not be right for you. But if your goal is to make the online reservation process a breeze for your clients so that they can easily self-serve their own booking needs, Xola is HANDS DOWN the best and most intuitive I have seen.

Overall: Great 24/7 customer support for me. Easy interface for my guests. Makes setting up new products and automating my web bookings very simple.

Vendor Response

by Xola on April 17, 2018

Thanks for taking the time to leave us feedback, Alexander. So happy to hear you love Xola. We definitely strive to meet the needs of businesses taking bookings and have the Add-on option is there to help with incrementally increasing revenue and selling a small selection of merchandise. Thanks again for the glowing review and don't hesitate to reach out if we can ever be of assistance!

Xola helped bring our business into the 21st century!

Apr 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Whitewater Adventures has been running the Upper Cache Creek in California for over 30 years. Until recently we didn't do online booking, and as a consequence the poor office staff had to hand type detailed booking notes and run credit card payments nonstop during the rafting season.

Upon joining the team I immediately began searching for a cloud based solution to Whitewater Adventures online booking needs. While poking around on other outfitter's websites and on Google I kept seeing the same name come up at the top of every "best booking system" list. That name was Xola.

After scheduling a demo time I was contacted by Delamon, one of Xola's biz/dev representatives. Delamon proceeded to walk me through an hour and fifteen minute in-depth demo of many of Xola's features, including how to set up a trip listing, how to collect and track customer information, how to utilize Xola's powerful marketing and customer outreach features, how to integrate Xola with our website, and much, much more. In these times of outsourced and call center driven sales and customer service Delamon stood out with his positive attitude, clear communicative style, product knowledge and professionalism.

As for the booking system itself, well, all I can say is that the reviews weren't exaggerating . The Xola online booking and marketing system is, simply put, a pleasure to use. It is unbelievably robust and well thought out. The booking process is incredibly simple and straightforward. Just the other day I was training one of the office staff on how to use it and I was able to take her from never having seen the program to being totally able to set up her own bookings and create trip listings and add-ons in less than 30 minutes!

Creating trip and product offerings through Xola is a breeze and there are multiple options for up-selling through their brilliant add-on feature. Things like trip times, dates, deposits, accepted payment types, built in credit card processors, customer questionnaires, automatic dropped checkout emails and conformation emails, driving directions, lists of what to bring, and much, much more are easily entered and even more easily customized for every listing that you want to create.

I really can't recommend this service enough. The care and effort that the Xola team has put into their product and into supporting their customers through the onboarding process has been deeply appreciated by everyone at Whitewater Adventures.

Xola Fan, make that a Super Fan

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Xola for so many reasons;
The mobile view from the customer pov is so clean compared to other options i looked at, this is important for conversions.
Cart abandonment emails, have a crazy high response rate, and we knock down so many deals.
Reservationsist can tag bookings, so we can pay them commission
Past customer data is all saved to expedite repeat bookings
Really easy to charge balance day off tour.
Software is flexible to change an customize specific day schedule.
Add ons can be hidden from customer view so we can
Most of all the Xola staff (particularly Delamon and Kelsey) is so cool, responsive, and they really get tour businesses, they are open to new features

Cons: I wish it had two way sync with google cal intergration, we use this for driver view of schedule plus a few other things

Overall: it makes running our tour business so much easier

Vendor Response

by Xola on July 20, 2017

Ryan¿ thank you so much for the great review! It's been fantastic working with you and your team and we are so happy you have chosen to partner with Xola these past few years. Cheers!

Efficient, Effective, Perfect!

Mar 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our adventures in trying to find the perfect online booking tool went from designing our own custom platform to using tools that were so big and had so many features they were cumbersome for our staff and nearly impossible for our customers. Needless to say, sales were down, customer satisfaction was low and our staff morale even lower. Then came Xola - an elegant and simple solution to our problems. With features the ¿bigger and better¿ systems are trying to upsell you on, Xola has them all built in, it literally runs itself. Translation: less time working the system and more time with the system working for you.

Pros: For our customers, a quick way to check out. No more getting shuttled to multiples screens or worse to a completely different URL! Confirmation emails getting to clients within minutes that contain all of the information they need to know to enjoy their outing. For our staff, a simple back office view with few buttons that make booking reservations quick, checking in guests fast and booking walk-ups a pleasurable experience. The analytics component provides all of the information we need to determine how our business is doing, providing the metrics that matter the most in a manner that¿s both comprehensible and effective to make quick decisions about pricing and performance. Last but certainly not least is the Xola method of distribution. We can provide check out points throughout our website and through partner websites. We can easily create discount codes and special coupons and feel comfortable that redemption will be easy for our customers. There are so many great features built into the Xola platform, we have saved time and money and with the level of customer support, downtime is a thing of the past, answers are quick and solutions are always an phone call away. Now: Sales are up almost twice what they were at this time last year, online conversion are up nearly 12%, customers are happy and we are getting outstanding reviews on sites like Trip Advisor, thanks to Xola¿s automated post experience emails. Seeing the entire range on online booking options that are on the market (and some that are not), this is by far the most intelligent system out there and it keeps getting better.

Cons: N/A

Xola knows who they are and knows who they are not, makes them the perfect solution for small to medium business who want to grow.

Customers need to reschedule? Better hire a designated scheduler because Xola camt handle it.

Jun 18, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I started with Xola. Used to have one on one support. It's pretty enough. You can find work arounds for most problems.

Cons: If your in a business where weather can cause trip cancellations? Xola STILL isn't powerful enough to allow customers to reschedule on their own?!? So a reservation system where you NEED a human to reschedule customers over the phone. It's ridiculous. Xola has no desire to fix this giant hole and it's frustrating. They seem to cater to small guides and tours. My small business has theirvanilities taxed. The outsourced their help which is fine but I have no more ability to speak to anyone of consequence that can understand that it's insane to not allow customers to be able to reschedule them self's after a cancelled trip. I've spoken to several vendors who went back to peek pro over this feature and go for gift card software that does not have the amount put on it regardless if you like it or not.

Overall: Online purchases, quick payout.

Vendor Response

by Xola on June 21, 2018

Hi Chad- Sorry to hear you are running into some issues. I am, however, happy to let you knew we do have self-service options available to your customers. My teammate Jessica just left you a voicemail. We'd love to be in touch about how to make sure you are making the most of Xola. All our support is in-house and available 24/7. Feel free to reach out anytime via call, chat, or email! Cheers, Sophie

XOLA is an awesome booking system for outdoor activity businesses and non-profits.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: XOLA allows us to easily receive reservations for activities and communicate with customers. All of the information a customer needs to participate in an activity is available online including maps, what to bring and wear, and liability waivers. XOLA sends reminders to customers before their event and allows self-service rescheduling and cancellation. It also permits the scheduling of staff.

Cons: XOLA could offer better integration with the WIX platform. Currently, it is best to redirect with a link to the WIX site rather than embed in the host site.

I would also like to see more native integration with financial software such as XERO and CRM siftware such as Insightly.

Overall: Easy online event registration. Easy event check-in. Synced liability waivers. Fast Payment. Easy cancellation and rescheduling. Staff scheduling.

Vendor Response

by Xola on April 02, 2018

Hi Steve, Happy to see that you are enjoying the software! We appreciate the feedback and will certainly take this into consideration. -Kris

Xola provides a great way for tour guests to register online for our guided brewery tours.

Aug 09, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Ease of registering a new group
- Flexibility in creating different tour experiences
- Usability across different check-in platforms (phones, computers, tablets, etc.)

Cons: - Mobile app: Adjusting a group size or editing a booking is not always possible/typically buggy, which can be stressful when a tour is about to begin within a few minutes and a group is trying to check in for their tour.
- Heavy focus on financial info: While this is undoubtedly useful information for tour programs that sell merchandise or charge for their experiences, I would like to see more detailed analytics on attendance info rather than just financial info.

Overall: Organized and comfortable experience for guests, professional atmosphere (moving from paper sign-in sheets to Xola), ability to see bookings update during a weekend shift, ability to check my private tour schedule from home

Vendor Response

by Xola on August 17, 2017

Michael¿ thanks for the review! Happy to hear that the platform's flexibility is helping Bell's manage the tours well. Someone from our Customer Success Team will be reaching out to get more details on what you'd like to see from the mobile app and reporting. Thanks! -Alex

Loving XOLA!

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The training and support staff have been extremely helpful and extremely patient with me! In fact, everyone with whom I¿ve worked at XOLA has been the same ¿ incredible! Everyone seems to really care about making sure the program works just as it should. And they all seem to care whether it¿s helping to make my business run smoother. This means a lot!

Brennan got me started. Then I had my first on-line- training session with the very attentive woman whose name I don¿t remember. And now I have my own personal techie assistant ¿ Chris! He may not know he has this title but I¿m pretty sure there are many XOLA users who would enthusiastically give him this title. This personal service is so important, both functionally and psychologically.

Cons: I always have problems learning something new but this is definitely not the software's fault! It's user error!

Overall: I love the XOLA package. I actually understand it and am beginning to find my way around it. This is amazing! I mean, it¿s truly amazing! And as I become more and more familiar with it, I¿m discovering all sorts of useful things it can do. I especially like the feature that allows me to assign a guide to a walk and then send the walk roster to that guide. This has saved us from miscommunication on a number of occasions!! Love this feature!

I also love to see the XOLA emails announcing that I have another booking!! I don¿t think I¿ll ever tire of these!

I¿m still exploring all that XOLA can do. I intend to master it all. I¿ve found that taking and re-taking the on-line, live trainings sessions has been invaluable. I understand the program more each session and get more assertive as I go along.

Decent but could be better

Feb 01, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: For our usage, it costs the least compared to competitors. I do like the follow-up email for customers who don't book. Let's keep the good ideas flowing.

Cons: The day of schedule. It's non-existent. Other companies have the ability to visually see a day of schedule vs. looking at a list. On top of that, I would love the ability to assign guides to a virtual day of schedule and color code the schedule manually.

Also, scheduling guides is very hard to manage with your software. I'd love to come out there and go over some ideas that can improve your software. We've been with you guys for a long time and would love to see it grow to be bigger and better.

Vendor Response

by Xola on February 20, 2018

Hi Derek, Thank you so much for the review! We truly appreciate the feedback. Would you mind following up with us at support@xola.com so that we can capture some of these suggestions. We would love to chat with you more about this. -Kris

Easy booking, polished design, simple for staff to use. Great customer service & support if required

Aug 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: XOLA provides a polished experience for our clients. It's simple to book -
online, over the phone, and in store. Everything is customizable to our brand, and the straightforward dashboard makes operations easy for our staff.

Additional features such as coupon codes, online gifts, and comprehensive analytics also ad value.

Amazing customer service, we've been with XOLA from the start and they've listened to our concerns when we've had them and made improvements based on our feedback.

Cons: XOLA doesn't provide the option to have multiple locations on a single account, which makes it expensive as a business starts to grow.

Vendor Response

by Xola on October 12, 2017

Hi Mike, Happy o see that you finding the software to be easy to use. Thank you for the feedback in regards to pricing on multiple locations. We will certainly keep you informed of any changes that may come to this. - Kris Lawson

Easy and reliable bookings management with Xola.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am most happy with Xola's ease of use. On both the customer's and the business's end, Xola is very straightforward and well organized which allows for easy, question free bookings by my customers, and a fast, easy check-in and payment process for my employees.

Xola's cross platform reliability is also a huge plus for me. With other booking software I've used in the past, I frequently experienced "down-time" on one or more of my devices. In well over a year of use on Xola, I am yet to experience any similar issue.

Cons: Product improvements and app updates have been a little slow. In particular the mobile app is in dire need of updating. But for the most part, critical updates that are missing have been few and far between because most of the features you need are already there and already work well.

Vendor Response

by Xola on October 12, 2017

Hi Cole, Thanks for the review! Happy to see that you are finding Xola to be easy to use. We greatly appreciate the feedback and will keep you up to date on any new improvements! - Kris Lawson

Y'all should have given me the option for leaving more than 5 stars for Xola.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Staff's support and interest in "my" software needs. Put this way, I'm constantly hounded by other company's booking software guys to "look" at their software and I keep telling them..."Nope, I'm using Xola and they serve my needs just fine!"

For whoever reads this review, I want them to know that I have used Xola for several years and I really appreciate how they have constantly kept up with my growth needs and seek to improve the software to help me grow. As we all know, what works today is outdated tomorrow! THANK YOU XOLA!

Cons: Really? After what I wrote above, do you really think I have any "cons"?

For the record, ever since I first started using Xola I have received excellent support and anytime that I needed to "personalize" the software to meet my need, Xola was there to help me.

Vendor Response

by Xola on April 17, 2018

Hi Doyle- Thank you so much for such a glowing review. We are constantly looking to improve and better meet the needs of the businesses we serve, so I am very happy to hear that this matches your experience! Thanks for using Xola, Sophie

Easy to use booking software for both tour operator and client

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean design both on backend and customer facing
Tons of customizable options, but well thought out and usable
Customer service is friendly, responsive and good at fixing issues

Overall: We started using Xola on our tour's website in 2014 and have been very pleased with it. Unlike other booking software we tried and have seen, Xola is easy to understand and has clean design that makes it easy to use and look good on your website. On the backend it is simple to setup, make changes and manage bookings. Another huge selling point is the customer support. They have chat support available 24/7, and are available by phone or email during business hours, and are quick to respond and solve any issues. I would highly recommend using Xola's booking software for tour companies.

Vendor Response

by Xola on September 20, 2016

Thank you for the great feedback David! We're so happy that you find us easy to us and helpful when you need support. It's been a pleasure working with you these past couple of years, and we look forward to continued success.

It was incredibly bittersweet to leave Xola's platform due to functionality -- we LOVED the support!

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customer support was fabulous. Felt like we were communicating with family. Xola went above and beyond in customer service and did their utmost best to provide us with what we needed in a reservation system.

Cons: Most unfortunately, it was determined that Xola did not ultimately work for our offerings, primarily because it did not have duration based pricing for our bike rentals and lodging. This resulted in bikes (50% of our bookings) and lodging not being available to reserve online and to be somewhat complicated to reserve on the backend, including multiple emails being sent out for just one reservation (e.g. if a family rented four bikes, they received four emails).

Overall: Xola's customer support helped to get our data and information compiled thoroughly. It was sad that ultimately their system just was not built to handle our complexity and that we had to move on from them. Bottomline, duration-based pricing was needed.

Vendor Response

by Xola on February 05, 2018

Hi Shelby, Thank you for sharing your review with us even though you have left. We are sad to see you go as well. Duration based pricing is something we have been working hard to find a solution for. Continue to check back with us and hopefully we will have a solution for this in the future. Cheers! - Kris Lawson

Set up and live in a jiffy

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was super easy to explain how my business works and map it to Xola. Their sales and implementations team were experts with a wide range of businesses and uses for the software, and they got me set up in no time. The turnaround was very fast - It was also a cinch to make updates on the fly and install Book Now buttons on my website. The payouts were set up automatically and the pricing was transparent to me and to my customers (no hidden fees like on Eventbrite!). Overall Xola was very professional and the software is clean and simple to navigate. Also their Support team are incredibly fast, knowledgeable, and caring when you ask them for anything!

Cons: No major problems so far - Sometimes I forget where things are located in Xola, but it's just a matter of slowing down.

Overall: Did not have to pass convenience fees onto customers, customers can book from an email or from my website, it was easy to make changes to price, location, and anything else that changed.

Vendor Response

by Xola on May 17, 2017

Alice you rock!!! The whole Xola team is so excited to see Auberge continue to grow and will be there for you every step of the way. Cheers to you girl! -Alex

Easy to use for our business and for customers with responsive and helpful support.

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Xola makes it easy for us to list and sell our tours. They've thought of every part of the booking process to ensure that our customers have no trouble booking, are reminded if they leave the process, and get a follow up after their tour. When we've needed help with processes or integrations, the Xola team has been quick to help. They've even listened to us and worked directly with our team to implement our suggestions into their system. When we expanded to a new market, there was no hesitation signing up for another Xola account to manage tour bookings.

Cons: There are some things that need to be changed by Xola support instead of on my own. While this isn't ideal, every time I've needed changes, they were quickly resolved by the support staff.

Overall: Easy online booking for tours. Integrations with Viator, Expedia, Google Analytics and Facebook Pixel. Customer database management. Organizational tools.

Vendor Response

by Xola on April 17, 2018

Hi Rachel- I'm glad you have found Xola to be a good solution for your business needs and our Customer Support team as exceptional. We're always looking to roll out new features and there is at least one coming soon that will give you more control without contacting Support. In the meantime, we're here 24/7 for anything you need. Best, Sophie

Capterra-loader

Xola has made my business function with ease and automation!

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is wonderfully coded and designed, but the on-going support and development are always on target for exactly what my business needs.

Cons: We have a unique way of selling / booking customers and while we have been able to use Xola's rich features to make a work around I wish I could simplify our booking process with Xola. Sadly I know this is a developmental issue and only affects a very small portion of it's users like my company.

Overall: Xola is feature rich so we have gained many benefits across the board for our company including enhanced financial / sales reports, better understanding of our customer demographics and most importantly increased sales / conversions via our website.

Vendor Response

by Xola on March 22, 2018

Hi Chris, Thank you so much for the review! We are happy to see that you are finding Xola to be full of rich features. -Kris

Xola is quick, easy to navigate, and their customer service is top notch when issues arise.

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Use of pictures for listings, timeline views, and short quick steps help in booking a reservation. Managing listings is intuitive and easy to access. Adding booking features to our website is accessible through their custom booking buttons which produces copy/paste codes. With 24 hr customer service we can access their chat line at some of the most inconvenient hours and solve most problems.

Cons: We are a unique company with high volume so managing listings and availability is controlled through a schedule setting. We have worked closely to roll out package features which we look forward to fully integrating this into our system. All that to say, schedules can become laborious with our high quantity of listings. As with all software, there are always wonky items that arise, but all in all it hasn't been anything too much to handle or that they do not address immediately.

Vendor Response

by Xola on April 17, 2018

Hi Phil- We appreciate you taking the time to share your feedback about Xola. With a job title like, "Fun Scheduler" I can see how scheduling could get a bit burdensome. I'll be sure to pass along your feedback to our Product Manager. We're always looking to improve and customer feedback is a huge component of this process! Best, Sophie

I love Xola; I use it just as my credit card merchant. Xola's rates are better than other options.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Xola's quick and easy to use for processing credit cards. Also, I have had great experiences with the support team on the rare occasion that something doesn't work as planned or when I have a question. They are very helpful and always prompt. I love Xola! Also, one of the customer's representatives is the coolest, smartest, hardest-working, totally most absolutely rad guy on Earth :)

Cons: The statements and receipts are a bit confusing to my customers sometimes. I wish there could be a way for it to show up on their credit card statement without saying "booking" (I sell print newspaper ads, not tour bookings), same with the receipts. However, I don't use the software necessarily as intended, so that's more on my end. Still, it would be nice to be able to change the way the statements and receipts appear to my clients.

Overall: I would rather process my clients' credit cards through Xola than any other merchant. Also, I'd rather give the small slice of flesh (percentage) to Xola than any other firm.

Vendor Response

by Xola on October 13, 2017

Hi Brennan, Thank you for the review! Happy you have found Xola quick and easy to use. - Kris Lawson

More than 5 stars?

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Customer Service
Fees
Listings options

Cons: Changing things like individual trips, customers, and fees can be a challenge.

Overall: If we could give more than 5 stars, we would. Customer service is amazing and has always been very attentive to any issues that arise. As we've learned with our experiences with multiple reservation systems, none of them have absolutely 100% of what you need, but the willingness to listen to your wants/needs and implement them is beyond a doubt one of our favorite things about Xola. Xola's pricing system also allows us to make more money! Let me explain. With Xola, you are charged a flat rate per month. That's it. You are given a low credit card processing rate, lower than we could negotiate with a processor. With other booking systems, you are charged a LOW monthly fee, but they charge each of your customers a percentage of the sale. That money goes directly to them. With Xola, we are able to charge a small ticket fee that pays for the service and most months we make more than the monthly fee! And as a bonus, our customers are paying less for our tours.
Our customers are showing up to our tours on-time and in the right place which is our number 1 goal with having any reservation system. They send automatic emails to our customers, allowing us to spend more time on program development. And let us just mention that the integrations with SmartWaiver, Trip Advisor, and Distribution Channels are awesome and a great addition to our business.

Vendor Response

by Xola on February 06, 2017

Hey Christine, thanks so much for your review. When it comes to listening to your wants and needs, that's really the only way we know how to improve. Keep sending your ideas over, you're helping us grow our company and product every day! -Bri

I'm mobile on the road most of the day. I can look each reservation at any time.

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Keeps me updated with any changes that might happen during the day. It also gives me all information I might need. Like name, age, height, if they booked any add one and any special notes I might need to make the clients happy.

Cons: Mobile app I can not see if they signed a waiver. My computer I can see if they signed a waiver. When I'm not in cell range I can not get updates. When day goes by it is hard to find information on past bookings. Like email adress.

Overall: Being mobile

Vendor Response

by Xola on August 17, 2017

Hey Keith! Thanks for your comments! It's been a pleasure working with you and your team these past few years. My colleague Chris has just reached out to you directly to get more info about waivers and see how we can help. -Alex

Great Customer Support. The various support teams were very responsive.!

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The platform can adapt to and optimize any sales generated business. I noticed the platform on a similar tour based website and it had everything I wanted. Then I seen the back end program and I was blown away. It captures all the info I need plus some. The abandoned booking feature saves the day when a customer walks away from a booking or decides the price isn't right for them. The Customer support is amazing, from the Sales team, to the Setup team, and then general support team that follows you while you operate in business just in case you have question. I haven't had to wait for an answer more than a few business hours while I was setting up. Just operating a few days I realized I needed to make a big change in by booking strategy and a new option was created in a just a day to capture the sales I was losing.

Cons: great value for most large volume customers but when you just begin it can be pricey. I wish there was an option based on sales numbers. I have a seasonal tour company and I'm also billed in the off season, that could be come costly for a small operator.

Overall: Increased Sales, Secure Information Storing, Organized Information, Easy Staff assignment of Tours, It has it all.

Vendor Response

by Xola on May 11, 2017

Thank you so much for your review Will! We love seeing feedback about Xola's design and functionality. We appreciate your support! -Alex

Very professional looking booking software and very easy to navigate. Highly recommend this product

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very customizable and easy to teach to employees. It has a very nice, clean look on the front end and easy for my customers to navigate.

Cons: The app needs some more features. I would like to be able to do more to each reservation with the app. Sometimes you're away from your computer and need to make adjustments to your tour. The app isn't too capable of handling all the needs.

Overall: More customers and a more professional website.

Vendor Response

by Xola on August 17, 2017

Thanks Jake! Really happy that you've been able to get employees ramped with Xola quickly. We'd love to hear more about your thoughts on the mobile app. I've passed your comments along to our Customer Success Team and they will be reaching out to hear more about what you'd like to see. Thanks! -Alex

Xola provides a excellent support, quick interfaces, and is evolving in responsive manner.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our customers have appreciated a smooth checkout process, that links them quickly to their pre-trip information and integrated online waivers (with Smartwaiver). And for us as customers, the support team is fast, courteous, and helpful

Cons: We would like some additional flexibility around some features, like setting the number of days before a trip or setting a specific date for collecting final payment (after deposit) to assist with consistency for guests, certainty for us, and cash flow relative to expenses.

Overall: Consistent, quick, cost effective system with fixed fees per transaction, and fixed annual fees rather than as a percentage of volume or revenue.

Would be nowhere without Xola

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Always improving! I like the automation and ease of use. The layout is beautiful and seamless.

Cons: Because it caters to a range of different types of businesses, it's hard to get some more specific functions that are specific to my needs. I'd like to see more functions dedicated to easy reviews in follow up emails and more sophisticated controls for my needs. The OTA functions are good but it would be nice if they actually functioned seamlessly with the Xola software.

Overall: Xola software takes the job of an administrator and booking agent and allows me the time and energy to focusing on growing the business. It's real automation for my business and makes me more hands off. They are always improving and are always at the click of a button to answer my queries.

Thanks Xola!

Julian, owner of Toronto Island SUP

Vendor Response

by Xola on October 05, 2016

Hi Julian, Thanks so much for your great feedback on Xola's booking system.

Very happy with Responsiveness when needed

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very intuitive to use and they continually seem like they are adding valuable new features. Even on weekends I will get a response usually within hours or even minutes.

Cons: I wish it had more mobile functions that I could do from my phone that I need to do from the computer but even many of these have gotten better recently.

Overall: Quick access that is easy to use

Vendor Response

by Xola on August 17, 2017

Hi Vernon, Thanks for your review! Happy to hear you are pleased with our team's work. Thanks for your feedback on the mobile app. We want to make sure everyone's requests on this topic are accurately documented so one of my colleagues will be reaching out shortly to get your input. Thanks for your business! -Alex

I have to hand it to them...

Feb 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So we have been using the same reservation system for 6 years, totally comfortable with what we had and had no desire to switch to anyone new. We probably get a phone call every few days from one company or another trying to sell us some new reservation system, XOLA was one of them.

But they didn't quit after the usual one phone call / one email most companies pursue you with, they were persistent to the point one day a representative from XOLA finally just showed up at my office - which totally surprised me because no other company had done that before. At this point they had my attention, and after sitting down and having a conversation and being shown first hand the advantages of using XOLA - I realized they hadn't quit because they truly believe in their product, I could see it in this guys eyes and the way he talked about XOLA. So I finally went for it.

I switched with ease, and now a month into using XOLA I can't believe I was so stuck on my old reservation system, XOLA is light years ahead of my old system. They make it so easy for my customers on the web, and the way it looks on a mobile phone? Couldn't be any simpler! Plus I love the clean look of the system.

They've got it all figured out. They use Norton Verification Services during Credit Card Processing. They are integrated with Viator (Our #1 reseller) and automatically process our Viator reservations which saves me a bunch of time. They are integrated with Groupon and helps making bookings through them seamless as well. Sending emails to customers top leave Trip Advisor reviews? Always a plus. They are truly looking at the experience from the customers point of view as well as the business owners.

And so far, I have gotten top-notch customer service which is huge for me. They are always so helpful and always there when I have questions, even outside of business hours! I'm definitely happy about my decision to switch.

Xola has been great. Overall the service has helped simplify bookings for staff and customers.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Xola's overall ease of use is what is most impressive. It makes training staff a breeze. My staff is able to quickly learn Xola through interactive videos and very clear functions. We have received multiple complements from customers on the attractive layout of the booking software and the thoroughness of the confirmations, post booking.

Cons: There are some kimitiona to the software that come down to very specific scenarios. Though they have been fairly good about addressing these issues. Customer service is quick to response but the quality of assistance can very depending on who you get paired up with.

Vendor Response

by Xola on February 22, 2018

Hi Conor, Happy to see that you are finding the software easy to use. We appreciate the feedback and will ensure we have alignment in our support across all agents. -Kris

Simply The BEST Online Booking Software

Jun 12, 2014
5/5
Overall

Comments: As a web developer and owner of Web Development Corporation, I have worked extensively with XOLA. I have seen the direct correlation between using XOLA versus other online booking systems for activity providers. My experience has shown that their usage of modal windows versus sending potential clients offsite to book activities or appointments matters; it translates directly into more sales for my clients within the booking industry. Case in point: My client, CaptainSanFrancisco.com started off using XOLA as a platform to handle his bookings for his private charter boat. After a couple weeks he received a ton of bookings; however, he received a sales call from a competitor known as ZOZI who enticed him with promotions which never went through. After switching from XOLA to ZOZI his sales fell dramatically because ZOZI's software was extremely confusing, not user friendly and it directed users away from his website where they would subsequently click the X button in the upper right hand corner due to frustration. I consulted with my client and I let him know that he ought to switch back to XOLA. Upon doing so his sales immediately increased back to the same level as they had been before switching away from XOLA. He is now a satisfied customer and XOLA is empowering his business. XOLA is simply the best online booking application which is engineered for higher conversion rates and I would give it more than 5 stars if it were possible to do so. Thank you very much for helping me help my client. To view our XOLA implementation please visit: http://www.captainsanfrancisco.com/book-now/

Pros: Booking window is modal and doesn't send user offsite. Very intuitive, Easy to book. Easily implemented code which is automatically generated. Bookings are synchronous with calendar, Friendly Staff

Cons: There are no Cons.

In a crowded field, Xola stands out

Jun 17, 2014
5/5
Overall

Comments: Kern River Outfitters has demoed, installed, and sampled four other online adventure booking software companies in the past year and a half. Xola is the best out there. Here is where Xola stands out: 1. They're not going anywhere. They have funding, this is not a "side" project. Screwing in booking software is serious business. Once in, it's a pain to undo. A pain for you, your business and worst of all, your guests. The Xola team is committed to the long term, and are not going to disappear anytime soon. 2. They update their product. Two other booking companies that we examined had decent prices, nice sales reps and the companies using their software seemed happy enough. Except one problem, they never issued updates or improvements. They coded it a year or two ago, considered it done, and have just sold it since then. Not Xola. Every month, there's something new. And we love that. Mobile booking, yes. Gift cards, yes. Multiple bookings per guest, done! This is just a sampling of what they've rolled out in the last year. 3. Dedicated, friendly support. I've called Del at 8pm on a Friday, he answered and helped me out. Despite me often asking questions that can be found in their helpdesk, I get personalized answers every time. (Sorry about that, by the way). If I have a suggestion, they'll examine it and get back to me on what they think. Sometimes my suggestions are crap, but they'll still listen to me. 4. Affordable for every outfitter. Small guys, big guys, they have pricing options.

Pros: -Pricing options for every size company -Constant improvements/updates to their software -Friendly, fast support. (A Middle Fork guide on staff.) -Decent funding. Extremely committed to the long term.

Cons: -Twice I came across minor bugs. I reported them, and they were fixed in a few days.

Great Customer Support and easy navigation

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Xola offers straight forward booking services. The dashboard FAQ and demos offer the chance to learn about the program easily. Customer support is always there to assist and the team is knowledgeable and ready to walk you through the steps and provide thorough explanation.

Cons: I understand they are still learning all the unique features each business requires but they take note of requests and do their best to produce functions to accommodate. Once you get to know the program a business can fully utilize all functions to increase profit.

Overall: Easy booking platform to navigate with excellent customer support, which is a crucial aspect of using a reservation system.

Vendor Response

by Xola on October 13, 2017

Hi Angela, Thank you for your review. Glad you are enjoying the software and our support! - Kris Lawson

Excellent and very flexible product that we use for our tour booking needs.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility and user interface. We are able to embed forms anywhere needed and tour operators have no trouble using front end. Support has been great.

Cons: We have very specific reporting needs and would like the ability to customize reports at a very granular level. This is currently being done after downloading raw data, which is ok.

Overall: Effective tour management software at a reasonable price.

Vendor Response

by Xola on February 20, 2018

Hi John, We appreciate your feedback. We would love to know more about what you are wanting as far as customization within reporting! Please send us an email at support@xola.com so we can chat! Happy to see you are enjoying the software. - Kris

XOLA is easy to use and is a tremendous help for back office organization.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have had a great experience with customer care at XOLA. They really take their time to walk you through the steps and are always available for questions. It takes me less than 3 minutes to book a group, have it printed, and submit to departments, which saves me a lot of time, as Fort Ticonderoga books hundreds of groups May-July. It is also helpful that I'm able to adjust guests. I think my favorite feature about this software is the "edit listing" option. A lot of our groups have specific accommodations/pricing.

Cons: I don't like how I'm the only one with access to the software. It would be helpful for other departments to be able to logon and see the groups we have booked--however, I believe this can be changed if we decide to upgrade to the next level in the software.

Overall: Keeping track of groups, adjusting specifications per group, viewing the calendar and the list of groups for each given day of the year.

Vendor Response

by Xola on June 14, 2017

Hi Ryann, Thank you for your review! We are excited to help you through an exciting summer season. With regard to login access, you are correct¿ the next package up offers unlimited logins, so you can create a login for each staff member and tell the system which permissions that staff member should have. We really appreciate your business. Don't hesitate to reach out if you want to look into upgrading! -Alex

Booking is extremely easy and the interface is very easy for multiple users to use.

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it doesn't take much time to book a customer. The user interface is easy for multiple people to use it.

Cons: Limited functionality, mostly due to the fact that the interface is oversimplified. Limited reporting, and there are often "work arounds" for tasks that usually would be very simple.

Overall: Easy to use, easy for guests to use, pretty much meets all my needs of a reservation system

Vendor Response

by Xola on August 15, 2017

Hi Mitchell, thank you for your taking the time to give us feedback! My colleague Chris on our Customer Success Team will reach out to you to help you work through the notes you provided and to talk about what you'd like to see from our reporting. -Alex

Best Customer Service Experience Imaginable

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the online support, whether in the Help documentation, or by using the always available "chat" window. There are so many features that it takes some practice to get faster at it, but a quick search through the Help topics usually puts you on the right track. I also love how professional it looks to my customers, and how easy it is to make changes and communicate those changes to customers.

Cons: Nothing I can think of. Sometimes, there have been some things that I could not remember how to navigate back to; while it is user-friendly, sometimes where I think it was isn't right.

Overall: The majority of my customers come through this software online; if not, I book them through the same service on my end of things. I get analytics that are updated constantly and helped me identify trends in my business.

Vendor Response

by Xola on March 22, 2018

Hi Rita, Thank you for the feedback. Happy to see you are finding our product to be well supported. -Kris