# Page 18 | Xola Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Xola the right Tour Operator solution for you? Explore 573 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/reviews --- Xola 4.7 (573) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 18 - Reviews of Xola ## Showing most helpful reviews Showing 426-450 of 573 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Joann B. General Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Very helpful and responsive support team" July 6, 2017 5.0 Booking software for daily use in all aspects of our business. Pros The support staff is always friendly, available, and knowledgeable. It is great to be able to reach out to a real person immediately when I have any concerns at all. Review Source Response from Xola July 13, 2017 Joann¿ thank you so much. It is a pleasure working with you. HM Heather M. Owner Used the software for: Less than 6 months ### "fairly easy" April 2, 2018 5.0 Pros I like that I can easily see my trip offerings and make real time adjustments to the bookings. I also like that I can set up different campaigns for promotions and discounts. Cons I am trying to find a better way to book combo trips that offer two different activities. I did have difficulty viewing the training videos because my internet was too slow. Review Source Response from Xola April 17, 2018 Hi Heather- I'm glad you are a happy Xola user and are making the most of our Marketing tools! We currently have a beta going on for packages, which would let you offer combo tours. Stay tuned for a full release or chat into our support team to see if you are eligible to participate in our packages beta! Cheers, Sophie jE jack E. Master Captain Maritime Used the software for: 6-12 months ### "Xola booking" October 30, 2018 5.0 Pros It is a great software for my scheduling as a tour boat Captain. Great to use as the app on my phone & also even better on my computer. Cons Sometimes I have to re-enter my name & password on my cell phone app. Review Source Response from Xola October 31, 2018 Thank you for the review! We are glad to see you are enjoying Xola! WC Willi C. Recreational Facilities and Services Used the software for: ### "Xola is most useful app of my business" June 11, 2014 5.0 Xola has helped me out hugely in these two departments: (1) Collecting $$ from multiple guests and (2) Managing all of the dates, details, and reservations of all of those guests. I have nothing bad to say about Xola...it has completely replaced my wall sized calendar and folders upon folders of excel sheets. Also, they always got back to me right quick when I was setting up my account. Super easy. Keep it up! Pros Can check my company's reservations, schedule, guest details/notes, from anywhere any time. No more wall sized-calendar. Super easy to receive money from many many redundant, but unique, guest bookings. Cons None Review Source Response from Xola September 5, 2019 We are glad to see you had a great implementation process, and are enjoying Xola! AH Allyssa H. Co-Owner Used the software for: Less than 6 months ### "Great staff!" July 28, 2017 5.0 Pros I like the on-boarding team that set things up for us and customer support. I also like how review of the time customers choose and payment info is on the same screen. I like the look of the software that customers see. Cons I cannot comment on value for money at the moment because we are part of a match-price deal. I don't like that how a customer paid is not listed on the dashboard. It only says "paid" or "collect balance". I would prefer to see if a Groupon code was used on the dashboard screen so I could redeem the code straight from there. Review Source Response from Xola August 3, 2017 Thanks Allyssa! Glad to hear things are going well :) -Kelsey KH Kassandra H. Track Crew Member Used the software for: Less than 6 months ### "Overall, my experience using Xola has been great. It's an easy system to use. " March 31, 2018 5.0 Pros What I like most about this software is that it is easy to use. I can easily look at reservations and the notes option makes it easy for me to view information about the reservation. Cons What I like least about this software is that sometimes the loading takes long. I have also had issues with the software not saving changes I previously made to a reservation. Review Source Response from Xola April 17, 2018 Hi Kassandra- Thanks for your review and I'm glad to hear you are finding Xola easy to use. I'm going to be sure to share the information you provided in the cons section to the Customer Success Manager who works with the NASCAR Racing Experience team so we can be sure to address this. Best, Sophie VR Verified Reviewer manager Hospitality Used the software for: 2+ years ### "Great booking software" March 13, 2019 5.0 Have enjoyed using Xola and like the overall look and feel. have had other options for booking software and turned it down.. Pros streamlined and new looking. very easy to navigate and use Cons lack of other options like changing pricing on the fly and adjusting reservations with ease Review Source Response from Xola March 19, 2019 Thank you for the review! I am glad to see you see that Xola is easy to use and navigate! I would like to put your feedback in to our team and know more. Please reach out to our support team any time with feedback of things you would like to see. - Jessica JT Josh T. Owner Food & Beverages Used the software for: Less than 6 months ### "Xola Booking software is great" January 4, 2019 5.0 Without a great online booking platform you loose a huge portion of business! Xola helps create an online business infrastructure! They are great at handling the customer payment and provide quick money transfers as well! Pros The software is very easy to use, and has fantastic customer engagement emails; reminders, and followup etc Cons It does have some customization limitations, but if you are patient you can find acceptable workarounds! Review Source Response from Xola January 9, 2019 Thank you for the review! We are very happy to see you are happy with Xola and our customer engagement! We are continually striving to make changes our customers will find useful and better. Please keep continuing to give us this feedback so we can keep improving for you! CRC Captain Roy C. Used the software for: ### "Xola on line booking" November 11, 2016 4.0 Xola has provided us a valuable asset with their booking system. They immediately notify us and upon a booking. the captains once assigned a tour are notified of the tour time and type of tour.The customer is sent a receipt along with directions and faq's. We are also sent an alert hours ahead of the day the tours are scheduled. We find that the support team extremely accommodating and quick to reply. The funds are transferred into our bank account on a daily biases. There could be some improvements in the software system. It does not automatically update changes. We find find some things somewhat confusing to make changes. However, support always comes through to help us. Most likely my problems with the system is because I am not a millennium baby and not the greatest with software. Review Source Response from Xola November 14, 2016 Hey Roy. Thanks so much for the review! Its been a pleasure getting you up and running quickly after Zerve went out of business. We're looking forward to supporting and growing with you for many years to come. - Chris RB Ryan B. Marketing Managers Used the software for: Less than 6 months ### "Use XOLA for multiple clients" June 23, 2017 5.0 Pros Using XOLA for multiple clients in the Tourism & Recreation field. Not only do I like working with XOLA myself, but all our clients seem pretty happy. As I started my job at my marketing firm about a month ago there was some things I didn't quite understand about XOLA. Got on the live support chat and was immediately helped! Review Source Response from Xola June 23, 2017 Thank you so much Ryan! It is a pleasure partnering with you and the TOMIS team. -Alex KL Kenneth L. CEO Used the software for: ### "Revolutionizing The Booking Experience " June 10, 2015 5.0 Xola is a fantastic platform for providing booking solutions for our company. My experience thus far has been absolutely wonderful with the entire team from the CEO on down. Even though this is a fairly new company, they are setting a new standard in the front end experience for our customers and essentially making the booking process as simple as can be. As the software continues to be developed, I am certain the the features and dashboard will continue to improve so the functionality on the back end will be even better for the experience providers like us. This will help our company run more efficiently too. We are absolutely thrilled to be working with such an innovative, customer centric, and trailblazing software company! I am certain that anyone who gives this software a try will be beyond pleasantly surprised. I highly recommend them. Review Source Response from Xola October 21, 2018 Thank you for the review! We continue to strive to listen to our customers and come out with new features that will make Xola the best software for your business! SS Steven S. Used the software for: ### "XOLA Rocks!" March 13, 2017 5.0 I have used numerous online event registration software platforms and XOLA is by far the best. It is easy to set up and adapt to the multiple kinds of events we offer. Its streamlined registration process makes it easy for customers to choose an event, register and pay. There is also an abandoned cart feature. Both you and your customers are notified via an email when a registration is not complete. I was amazed at the lost sales captured using this feature. The Smart Waiver integration allows us to see who has completed their form on the event roster. Check in is a snap on a Smart Phone or tablet. The workflow is automated with reminder, follow-up and survey emails. There is also Facebook Integration. Most of our customers now register form our Facebook page! I cant imagine stepping back to other platforms. You wont be disappointed if you choose XOLA! Review Source Response from Xola April 21, 2017 Thank you Steven! It's great to see that those features are really helping you. We appreciate your detailed feedback and your business. LH Lauren H. Director of Group Sales Entertainment Used the software for: 6-12 months ### "Excellent customer service" January 11, 2019 5.0 We are able to efficiently book reservations for our park. Pros Very easy to use and service reps are quick to help and make changes as needed Cons Not much negative to say. Overall very happy Review Source Response from Xola January 14, 2019 Thanks for the review! We are happy to see you are loving Xola and happy with our service! EH Eric H. Driver Used the software for: Less than 6 months ### "This is perfect for being aware of my scheduled hours" May 3, 2018 4.0 Pros The ability to see a dashboard of my current and upcoming schedules is very helpful. The accessibility is a much needed asset in my busy lifestyle. Cons I wish I could view notes more easily regarding customer reservations/bookings without having to navigate so much. Review Source Response from Xola October 3, 2018 Thank you for your feedback! Glad to see we are helping with your business! I will add your request in for the notes to be seen more easily to our feature request. J&AD John & Alison D. Owners & Managers Used the software for: ### "Xola's 5-Star Booking & Customer Info Management System" February 9, 2014 5.0 A couple years ago, we realized that we needed an improved booking and customer information management system to improve the efficiency of our guest's booking experience and to save us time managing our sea kayak tour & expedition business. We looked at every system available before settling on Xola. These guys are absolutely top-notch and we are so glad to have found them. The Xola system is very easy to learn and use, and it provides an outstanding, positive experience for our customers. In fact, since adopting the Xola system our business has grown considerably. Pricing for the booking system is quite reasonable, and scaled to the size of our business. We highly recommend any adventure travel business owner who is looking for an improved system to be sure to give Xola a look-over. It will be time very well spent and you'll be glad you did it. Review Source Response from Xola October 7, 2018 Wow! We are so glad to see your business has grown with Xola! That is very exciting and we are happy we could be a part of that growth. LW Lauren W. Resource Recovery Specialist Used the software for: Less than 6 months ### "Easy, efficient, exactly what we needed" October 27, 2017 5.0 It saves tons of time during the booking process! Pros Xola staff were able to customize the software to specifically fit our programs. I like the fact that once one program is booked, any conflicting appointments are immediately marked unavailable. Cons So far the only issue I'm having is that due to company policy, I haven't been able to sync the calendar to my work calendar, but that is an issue with my company that they're trying to find a way to work around. Review Source Response from Xola February 5, 2018 Hi Lauren, We are pleased to see that Xola is working great for you. We strive to make a software that is as easy and efficient as possible! - Kris Lawson PA Paul A. Partner Events Services Used the software for: 1-2 years ### "All Great" September 11, 2019 5.0 Pros Features and customer support is amazing. Cons Nothing comes to mind. We have had all positive experiences with Xola. Reason for choosing Xola Features and customer service. Review Source Response from Xola September 13, 2019 Hi Paul! Thanks for your positive feedback. We're glad to have you on Xola. Cheers, Sophie WV Will V. Owner Used the software for: ### "Xola - a great solution for online reservations and customer management" January 17, 2014 5.0 My company started using Xola for online reservations and customer management a little over a year and a half ago. At the time I was apprehensive to switch to a new system because I wasn't sure how quickly or easily my staff and I would be able to adapt to a new reservation platform. I soon discovered that the system is very intuitive and easy to figure out. When I did run into questions, the team at Xola was fast to respond with answers and solutions. I have been especially impressed with their eagerness to seek out suggestions for improvement and, secondly, implement them to perfection. In our business, there seems to always be customizations and bizarre situations that require a lot of flexibility within a system. In each of these occurrences, the team at Xola has met the challenge. I'm very happy to be using this system and encourage anyone shopping around to look into Xola. Review Source Response from Xola September 23, 2018 Thank you for the review! We are happy to see you so happy with your switch to Xola! kT kris T. Owner Entertainment Used the software for: 6-12 months ### "Escape Room using Xola" September 5, 2018 5.0 Pros Its pretty for customers customer service is top notch. Like top notch. Cons Passing fees to customers OR high price tag. Review Source Response from Xola September 5, 2018 Xola really appreciates the review! We believe our customer service is amazing and we are happy to see that you do to! CH Charlotte H. Sales Sports Used the software for: 6-12 months ### "Office Assistant" October 26, 2018 4.0 I enjoyed using the program because it was easy to navigate and learn to use. Pros It was simple to learn and easy to use. Cons Sometimes the program would time out during a booking. Review Source Response from Xola October 29, 2018 We are happy to see you think Xola is easy and simple to use! CH CRISTIAN H. Games Host Entertainment Used the software for: Less than 6 months ### "Nifty and smooth but it could be improved to be more user-friendly" August 11, 2017 4.0 It's fairly easy to use. My boss uses it to organize times and payment for our escape room bookings. Pros The overall layout looks very clean like a polished outline. The organization of details (which parts matter the most like costs, names, and times) is very well-thought out. The features are easy to find. Cons It's difficult to make adjustments or last minute changes that do NOT get saved. If you want to update something, it's response time is slow or it does not acknowledge the change at all. Also, it's annoying how clicking on one booking appointment suddenly changes the whole format without an option of going back. I have to refresh the whole web page to go back to the general layout of bookings for the week. Review Source Response from Xola August 17, 2017 Cristian¿ thanks for the review! Great to hear you are liking the software. We'd love to learn more about your thoughts on making adjustments to bookings. The Customer Success Team has just reached out to ask for more info so we can work on this together. Thanks! JG Jeff G. Owner Used the software for: Less than 6 months ### "Xola is the best decision that I have made for my escape room business." September 12, 2017 5.0 Pros I like the software because it does nearly everything I need it too on its own and gives me the time I need to work on my business. I like the company because they not only stand behind their product, but their customer support more than pays for the monthly costs Cons Honestly, I have yet to find a fault in the software. The only complaints I may have is at my own inability to correctly use all of the features that Xola has and not watching the training videos sooner. Review Source Response from Xola October 13, 2017 Hi Jeff, Happy to see you are enjoying using Xola and our support team! - Kris Lawson MO Matthew O. Admissions Leisure, Travel & Tourism Used the software for: 6-12 months ### "Decent Program, easy to use..." July 27, 2018 4.0 Pros Ease of access Good organization of events Well designed Cons The availability feature can be a little confusing to new users. Review Source Response from Xola August 8, 2018 Thank you for the review! We are glad to hear you like the design and ease of access of Xola. RW Rocky W. Owner Entertainment Used the software for: Less than 6 months ### "Onboarding" September 5, 2018 5.0 Pros Representatives made the onboarding process super easy! They transferred all of my customers, promos, bookings etc. Cons They don't have some vital features that others do such as: making a private link to a reserved a time slot for team members to book individually, they don't give you all of the stats on the abandoned bookings, no promo ability for customers booking over a certain number. Review Source Response from Xola September 9, 2018 Thank you for the feedback! I am going to submit a feature request for the features you would like to see. Please keep giving Xola this feedback, it helps us grow and become better for you! DW Doyle W. Owner Used the software for: ### "Simple but lacking" March 28, 2015 3.0 By and large, the system functions effectively but has issues. I only gave three stars for "Overall" because the system lacks necessary features for my operation and has limitations of use. Three stars for "Ease of Use" for the same reasons as above. Plus we experience glitches within the system. Four stars for Customer Service rather than five stars is not a reflection of inadequate service. We all have the "fifth" star to constantly strive for. I and my staff spoke with Ms Kelsey Gan yesterday and we feel she will address all of the above referenced issues, questions or comments we had for her regarding the system. I thank you for the opportunity to express our concerns. Adios, Doyle Review Source Response from Xola October 21, 2018 Thank you for the review and the candid feedback! We hope that your issues have been addressed with the updates we have done to Xola over time! Please reach out to us anytime with anything you would like to see us improve on. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.