Who Uses This Software?

Health clubs, personal trainers, physical therapists, dietitians and other health & fitness related businesses.


Average Ratings

58 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Virtuagym
  • virtuagym.com/software/en/
  • Founded 2008
  • Netherlands

About Virtuagym

Virtuagym is the ultimate solution for club managers looking to take their club to the next level with powerful member engagement & management software. A host of features like scheduling, nutrition planning and automated billing mean you'll have all the tools at your disposal to improve efficiency and member engagement, but most importantly, boost your profits. Sound interesting? Book your demo and get ready to transform your club.


Virtuagym Features

  • Attendance Tracking
  • Certification Tracking
  • eCommerce
  • Exercise Library
  • Fitness Assessments
  • Fitness Plan
  • Nutrition Program
  • Payment Processing
  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)
  • Activity Tracking
  • Employee Portal
  • Gamification
  • Goal Setting / Tracking
  • Health Coaching
  • Health Monitoring
  • Health Risk Assessment
  • Incentive Management
  • Program Management
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Attendance Management
  • Billing & Invoicing
  • Class Management
  • Competition Management
  • Instructor Management
  • Inventory Management
  • Online Payments
  • Online Registration
  • Point of Sale (POS)
  • Recital Management
  • Scheduling
  • Student Management
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Class Management
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Membership Management
  • Point of Sale (POS)
  • Reservations Management
  • Attendance Management
  • Class Management
  • Event Management
  • Online Registration
  • Rank Management
  • Scheduling
  • Student Management
  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management
  • Attendance Tracking
  • Capacity Management
  • Class Scheduling
  • Marketing Management
  • Member Management
  • Online Payments
  • Point of Sale (POS)
  • Staff Management
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Alerts/Notifications
  • Badge Management
  • Document Management
  • ID Scan
  • Pre-Registration
  • Registration Management
  • Self Check-in
  • Visitor Tracking
  • Watch List
  • Class Scheduling
  • Facility Scheduling
  • Inventory Management
  • Member Management
  • Online Payments
  • Staff Management

Virtuagym Reviews Recently Reviewed!


By far the BEST training software for Fitness Professionals!

Feb 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything! But most of all I like the Workout Builder. 2nd would be the "Online Portal"

Cons: The ONLY thing I wish they would update is the Workout Builder.. Offering buttons to more easily switch reps/time, type of workout (circuit, hiit, supersets). Also maybe a way to copy exercises if you are doing them more than once within a workout? Virtuagym has already confirmed they are working on updates. In the meantime I have been able to easily work around these by adding little notes within the specific workouts.

Overall: I have been using Virtuagym since April 2016.. I have used other platforms for my business (Mindbody, AmStatz, MyPTHub).. Virtuagym is on another level. There is a reason why they are internationally recognized and used by gyms around the WORLD. What sets them apart from any other service out there is there database of exercises and the ability to demonstrate each movement without having to be sent to a youtube video. The workout builder is awesome and very easy to use. The ONLY problem I can say about it is I wish there was a way to switch between reps vs time on exercises, and allow a way to create supersets & circuits. I have been able to easily work around that by just adding a note in the specific workouts I create. And their customer service has already confirmed them working on updating that portion of the software. Speaking of customer service.. They are amazing! You can call them anytime and speak to a real person! If you email them about an issue, someone replies within an hour.

Scheduling clients is super easy. The app allows clients to register for their classes and automatically tracks remaining sessions/credits.

The nutrition side is great for holding clients accountable and works similarly to myfitnesspal, but better, mainly because it is integrated with the workout portion of the program allowing clients to track calories burned/consumed. As the trainer it allows us to monitor each client individually allowing the info to remain private between trainer/client.

The software also has a online portal allowing you to create "groups".. This allows you to separate members and easily communicate with your entire team.

Overall I absolutely LOVE Virtuagym. Whether you're running a small studio (like me) or managing a large capacity box gym, investing in Virtuagym will instantly separate you from your "competition", especially with the custom mobile app!

*****5 STARS ALL DAY! *****

Recommendations to other buyers: Don't waste your time with any other training software. There are cheaper ones out there.. You really do get what you pay for. If you are serious about your business, there is no arguing Virtuagym is not only affordable, but the BEST there is.

Vendor Response

by Virtuagym on February 08, 2017

Hi Ryan,

thank you so much for your feedback! Just reading this made us feel proud about the hard work we all put into creating not only a great product but also cater each client's specific needs.

As my colleagues have already confirmed, we are currently building a new version of the workout editor which will include many more different functions such as circuits and supersets.

All best,
Alkistis

VG can be big

Jun 16, 2016
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Virtuagym tries to be a total sollution, and will be that. But for no it's "in progress".

Has a lot to offer.

The foodapp is great

Customer administrations is good, but need a lot of solvings

Roster app is great. Easy overview of groupsessons and PT.

Extra pay options are good.

Cons: Trainingsapp is to difficult to use. Takes to much time to search for excersises.

App is not ready for Ipad.

Customer administrations is not perfect, but for that goal it has to be perfect. It's so unhandy that you cannot undo your actions.

Coachingapp is not usable to coach. I want to get a sigh when it's my cliënts birthday, when they want or need contact with an instructor.

Taskapp is not easy to use.

Overall: I like VG because it offers it all. In the beginning the development went very fast, but lately I didn't see a lot of improvements. The small details make VG hard to work with. And also for training, I don't like it. It's to complex The supportservice is great and doing the best they can.

I hope the development will show some results in the next year.

Recommendations to other buyers: The looks are good. The foodapp is simple and efficient. Try to build the training/coach app also like that.

Vendor Response

by Virtuagym on July 06, 2016

Hi Joost, thank you for your honest and elaborate feedback! We are very sorry to hear that you feel Virtuagym is not offering the things you need as a total package at this point. Lately we have focused a lot of attention on creating new option in our Financial part. For example, we now offer recurring online payments for the whole world! Next to that, we've had updates like iCal/Google Calendar connection with the scheduling app, scanning your POS items with a barcode scanner, more check-in options and in the next update you'll see we've been working hard on a Walkthrough system for new (and existing) customers! In the upcoming months, we expect to release more features regarding invoices, but also a new Schedule and of course the long awaited Workout Editor. We are still working on that, it's just a huge project! We'd love to have a call to talk about important things you feel are missing and how we could improve your experience. I will contact you later this week! Regards, Floor

Virtuagym: great all-in-one system

Mar 10, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: My partner and I began with Virtuagym after I had investigated their booth at the 2016 Club Industry Show in Chicago.

From a mobile-fitness owner's standpoint and for traditional clubs, this system can be your go-to for a complete software.

First off, their support is exceptional with live chat and dedicated, rapid email response. All of my concerns and questions were always answered in a timely manner and from my requests, they've made changes to our system for us on what we wanted.

For specific feautures, Ill touch on a few, but their pdf catalog/brochure really lays out everything nicely for what is offered.

New and existing members can sign up for the system via request or going to the club's "online shop" where they may browse the club's products and packages. They can view a schedule with the club's class listings and book their spot. Member's receive their own profile page which can be customized and it is part of the club's own social feed. Groups can be added for different demographic purposes for what population the content speaks to.

Members can create their own workouts from a large exercise and activity database, track their progress with many measurement options. Track food with a huge database of foods as well as create your own meals by saving particular foods in the nutrition diary as a meal, so it can be accessed later if the client makes and eats the same thing. Nutrition facts are clearly displayed and this can be a good tool, however does take time and work for one to become proficient and willing to do this all the time.

The system syncs with Fitbit for basic statistics and VG has their own activity trackers that go with their system, NeoHealth, which could be a promotion to members.

From a personal coaching standpoint, I would grade this system a B. Ive been told some updates are near that would work out some kinks and be useful additions. Push notifications, a "circuit/superset" option in the workout builder, majority of posts on the social feed go through, but some receive an error and most be re-entered.

But alot is offered. You can send workouts and activities to the client's activity calendar, set up and fill in their meal plan and set goals.

For business, everything is offered. Point of sale, kiosk check ins, marketing, services, memberships and more can be edited for the individual club or coach's liking

Vendor Response

by Virtuagym on March 13, 2017

Hi Daniel,

Thanks for your nice review and for your accurate description of our service! It is great to see how well you are doing and how efficiently we are helping you run your business!

Features such as push notification and superset editor (and much more!) are currently in our roadmap, and we hope they will be implemented soon, in order to make us deserve your A-grade!

We thank you for the valuable time that you have spent to write this review, and please do not hesitate to reach out if anything!

Have a great day,

Walter - Virtuagym Customer Success Department

Capterra loader

BUSINESS PLANNING AND CUSTOMER SUPPORT

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market.

The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription.

Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.

Cons: In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.

Overall: My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.

Vendor Response

by Virtuagym on August 22, 2018

Hi Oliver,

Thank you so much for your amazing review and the time you took to write it!

We are so happy that you and your customers are happy with our product. Of course, we are aware that we can always improve and therefore customers like you who spend time to give us valuable feedback are truly important to us. Hopefully we'll be able to find a more elegant solution to the membership deletion in the future!

If you have any more feedback for us, please do not hesitate to reach out to us via chat or email!
- Anna, Virtuagym Client Success Department

Customer retention and ease of communication was our primary goal this software smashed those goals

Jun 08, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The fact that I can communicate with all my members in one place, schedule, take payments and have the full functionality of the finance section, but also add in as many staff members as needed specifically to their individual departments just Love this option. Great to track memberships and attendance as well as online option to our business.

The support by far is AWESOME the team that looks after the UK clients are simply incredible and they go over and above to help and have worked late working on our system and to know that you have a full office pulling out all the stops to make things awesome for your business is such a relief. Telephone, email and chat feature are the support methods and when that office is shut other offices worldwide pick up the issue and assist so the support package is by far the best I've come across and without them I would have not stayed with the software. But they have gone above and beyond to help us get it right and that I value a lot, team is fantastic real-life hero's

Cons: The notifications are not very quick, and the apps are individual as opposed to being just one for portal, food and coaching. Lot to get head around at first but support is incredible

Vendor Response

by Virtuagym on August 22, 2018

Hi Allen,

Thank you so much for your kind review!

We are so happy to hear you're happy with our product and services. As a company, we try to improve and learn every single day and that is why your feedback is so incredibly important to us!

We know what a daunting and difficult process it is to adapt and learn a new system. There is usually a lot to learn and not much time to do so - However, that is why we are here to help, assist, consult and guide you.

Please do know that if you have any feedback or require any assistance from us we're happy to help! :) - Anna, Virtuagym Client Success Department

I have had success with the Virtua Gym software package.

Mar 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The many different software features to run a health clinic

Cons: I was told that the software would link with fitbit scales, however, they do not link to the scales, only the trackers.

Overall: I have been using the Virtua Gym branded app & all in one package since September 2016. Initially it took a bit of time to navigate the system and find out how I could use the features for the services we offer. After some testing, we built new meals plans, as well as integrated workout plans through the software. My team of Dietitians have been able to incorporate the Virtua gym software into some of our planning and tracking, and our clients have had great success. The software is all inclusive, it has many features available to you, so you can customize your software package to your needs. Overall, I am very satisfied with the product, and it has allowed me to expand my services offering. Customer services has always helped me with any issues I've had. I recommend VirtuaGym!

Recommendations to other buyers: It takes time to implement, but well worth the time investment.

Vendor Response

by Virtuagym on March 24, 2017

Hi Patrick!

Thanks so much for your kind comment. Familiarizing with the system at the beginning might indeed take more time than after becoming a Virtuagym master. This is absolutely regular, as it relates to a new and revolutionary way of working! We are very happy that this time was well spent and we hope to have addressed you to the best, as we always strive for!

We're working to expand the range of hardwares that we connect to, therefore stay tuned in order to get the best out of our service!

If anything, please do not hesitate to give a shout and we'll be happy to help you out.

Have a great one!

Walter - Virtuagym Customers Success team

Not what I needed

May 09, 2016
4/5
Overall

4 / 5
Ease of Use

1 / 5
Customer Support

Comments: This software is better suited to someone wanting to manage clients one-on-one, manually.

After trialling for a few days, I realised that it wasn't going to suit my business coaching needs as we do some group programs (as do many Personal Trainers and gyms) and I need a system that has automations integrated and the ability to tag and group my clients based on the programs they are doing. This system cannot do this.

This company doesn't advertise a free trial period like many competitors but is still bound by the cooling off period on its contracts. I cancelled 5 days into trying to set up the system. A week later, after advising the product wouldn't suit, I am still waiting on an answer about a requested refund and cancellation of my contract. Even though by law, Virtuagym must provide at least a 7 day cooling off period, 8 days later they still won't confirm that I can cancel. I still have to wait 'on management reviewing' my case?

I have trialled 3 other systems and haven't had any issue up to this point. There are some amazing programs on the market but it's hard to ascertain the functionality of system until you work in it.

I have now had to advise my bank of this dispute and to challenge the current charge plus any further. I am really disappointed with this poor service.

Vendor Response

by Virtuagym on May 11, 2016

Hi Justine,

Thank you for reviewing Virtuagym. It's a pity our software didn't completely match your needs.

I would like to clarify something for the readers of your review. We do not offer a trial right now, because we want to help you get the most value out of the system. A guided onboarding process has been the most successful for our existing clients. Our solution is very extensive and flexible, and therefore we prefer to help our clients getting the most out of it based on their needs. Together.

Also, as far as I know, a 7-day cool off period only applies to consumers, and not to businesses. I can see you signed a 1-year contract with us. By law, I don't think we did anything wrong. This is the first time I heard about this specific case happening, so I assume that's why it takes a bit longer to get back to you.

Our support team will be back in touch with you soon, and I'm sure we'll find a satisfactory solution.

Best regards,

Tommy Klouwers
Marketing Manager

data driven!

Feb 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: pretty user friendly. And a lot to offer.

Cons: the workout builder needs to hurry with the options of circuit workouts, and drop sets.

Overall: I love using virtuagym as a trainer, but even more so as a business owner. It has made my client management so much more efficient. My absolute favorite part is the simple set up of the body metrics! As a trainer, it is imperative that you keep good notes, as well as document accurate changes in their body, strength, cardio, etc. And since we do this weekly, the paper stacked up fast in each client folder. Now, I save the paper cost, and purchased an additional laptop for the gym. We can't say enough good things about virtuagym and their staff! Happy to be a part of the team!

Recommendations to other buyers: I would love to see Virtuagym offer a back end payroll software for owners. Something simple, and standard. To keep track of sessions serviced, the value of each session, and the total (running) earnings of the trainers. THIS WOULD BE A GAME CHANGER

Vendor Response

by Virtuagym on February 08, 2017

Hi Junior!

Thank you very much for your review! We are happy to have you in the Virtuagym family! It's so nice to hear that Virtuagym helped you with both the practical as well as the administrative aspects of your fitness business. Also your feedback about creating a payroll option for staff sounds amazing so I will make sure to discuss this with our product developers.

Kind regards,
Alkistis

After using several other software's, Virtuagym is by far the best!

Jan 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to Use

Versatile

Great Customer Service

Affordable

Cons: App can be difficult

Overall: VirtuaGym has given us an amazing online platform to offer everything you and your client needs. The software is easy to use, super affordable and can handle just about anything we need it to do in order to run our fitness center. The members really enjoy the applications especially the nutritional guidance. It has been absolutely amazing to have the ability to add our own QR codes, youtube videos, video workouts, and images for our pro members to have access to has been valuable. Building the classes, schedules and memberships took some time to figure out but the support was above and beyond all competition. They never complain about how many times we ask for help and are extremely responsive and knowledgeable. VirtuaGym is constantly updating their software to meet the needs of this industry and I am excited to see how much they grow in the future. If you dream big for your business then there's no need to shop around for any other software/membership program.

Vendor Response

by Virtuagym on February 08, 2017

Hi Cassandra,

many thanks for your enthusiastic review and kind words! We are happy and proud to hear that you and your clients find the system interesting and comprehensive and we are looking forward to hear your success story!

All best,
Alkistis

best program in the fitness industry

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I liked most about this program is the large amount of exercises. The application of training and nutrition are fantastic. Customers will be really happy.

Cons: What I liked the least is the time taken to build a training card. It can be improved.

Overall: Having this program has helped me to expand my clients

Vendor Response

by Virtuagym on October 08, 2018

Hi Alessandro,

Thank you so much for your review.

We are happy to hear that you enjoy our software and that it has helped you to expand your client base!

Also, thank you so much for your feedback. It is very important that we get this valuable insight into your user experience so we can continue to improve our product every day.

If you have have more feedback for us or a good idea or suggestion, you can always let us know via our contact page: https://virtuagym.com/contact. In addition, please never hesitate to reach out to our support team via support@virtuagym.com - We are happy to help!

Thank you for your time to write a review.

Best wishes,
Anna - Virtuagym Client Success Department

Not what i was told

Jan 25, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: The functionality of the coaching app, is nice - That's it.

Cons: I explicitly asked that when i purchased virtuagym, would it be possible for my clients to have a limited number of PT sessions on a weekly basis, starting on sunday and renewing on the following sunday....however i wanted them to be able to book at least 30-60 days in advance as my clients like to plan.

I was told that this was possible and i would have help setting it up, this has not happened.

I have had virtuagym since December and was looking to implement it into my gym facility by mid january, however due to the lack of help from support, i am no closer to getting what i need from the software.

I even offered to pay virtuagym to set it up for me as i thought it may be me that was doing something wrong, they declined and their rep. stopped conversing over the support line.

All i wanted was for my clients to book 1,2,3 or 4 Personal Training sessions per week, at least 30 days in advance - How can this be so hard..!!??

At the moment the system allows me to book 10 sessions in 10 days and i was told "That's ok, the client will be notified if they don´t have enough credits to attend the class"

All i want is that the client can't book the class, i dont want them to book to be told nearer the time "sorry you don't have enough credits" they will turn up and say "but i booked and the system let me?"

Very frustrating for a business owner and terrible customer service

Overall: Nothing

Vendor Response

by Virtuagym on February 02, 2018

Hi Sean,

Thanks for the time you spent to review our product.

We're sincerely sorry if you are experiencing an unpleasant situation with the product and with our CS Team.

We took a look at the conversations you had with our consultants over the last days, and we noticed that there was rather some confusion between the many questions asked and the many solutions provided, which inevitably leads to confusion and frustration.

Our advise is to send one, fully detailed email to support@virtuagym.com, explaining exactly the challenges you are now experiencing, the way you would like to work with the system and - if you like - any improvement that you would like to see (maybe there are some features you aren't aware of yet!). Plus, with our live chat service, we can help you further with your real time queries.

We believe that - this way - we can achieve a way more constructive communication, helping your business to take off with us!

We stay at disposal.

Your,
CS Team

Terrible Terrible Terrible, stay away!

Apr 25, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: If they provided a good service that people wanted to continue to use, they would not need a 12-month contract. They have great, slick, fast talking, smooth sales people, and the website is great and it all sounds so good. They do not offer a free trial and the only way was to sign up. They had me convinced, and they said that all that I wanted they would deliver. Well, once I signed the contract that all changed. With a hefty set up fee, which included them loading the excel list of my client info into Virtuagym, they didn't do anything else, so that is a huge rip off. Then the story continued to fall apart even more. They claimed to have this amazing app for workouts which turned out to be incomplete, and not able to adjust a parameter in it like they promised it did. The sales tax is included in the pricing, so for US market this is an issue, and they had no good solutions. During the sales process they said they have tagging feature which for my business is key, and when I got to use the program the tagging feature was up, but you could only add tags, the delete button they told me has not been built yet and there was no reporting I could pull from the tags, essentially it was useless. They said well in few months we will have. I asked what is few months, they had no answers. Then they gave me a huge runaround about canceling and this being a breach of contract. Oh they also had they numbers wrong and they 2.5x charged my monthly fee, and demanded a fee to get out of contract, while acting like they were doing me a huge favor, after I with my staff put in over 20 hours of work to enter information, and research and work through all the problems we came across. Totally dishonest, totally wrong on so many levels.

Pros: Great sales people that can sell ice to eskimos. The ideas sounds great, and I was super excited to start to use the product.

Cons: The features they promised were either not developed yet, others were not fully functional, and those were the key features they told me about that got me to buy into their product. They took money upfont and wouldn't refund me even though what they promised they couldn't deliver. In over 10 years of being in business this is one of the worst companies I dealt with. End of they day, reputable and confident companies will provide a free trial and no contract. I highly advise to skip this company and look at others that offer a free trial and there are many companies that are month to month because their clients are happy and want to stay with them.

Recommendations to other buyers: Stay away, go with a company that offers free trial, this is a scam

A user-friendly app!

Feb 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I started working with the Virtuagym software a few months ago and I am quite pleased with the experience so far! It was important for me to get an app that was personalized and had the functionalities that I needed for myself and my clients. Virtuagym did just that for me! They took the time to understand my needs and offered me a monthly plan targeted to that; they didn't try to sell me extra systems or functionalities that I didn't need. I really appreciated that! Their customer service is absolutely A+++! They always get back to me quickly by email or phone (which is great; who calls people anymore right?!), they offer webinars when you get started and so much more! Everyone I spoke with was super nice, friendly and helpful! As the software itself, I like how easy it is to use and how quickly my clients understand how to track their food, follow their training programs (awesome exercises videos!), join a challenge, etc., thanks to the helpful tips you can find directly on the app when you first download it or on their support database on their website. The only thing I would like to see them add in the future is the option of doing all the admin stuff (professional coach account) from the app itself and not only from a browser. I would like to be able to send my clients messages, see their food diary, plan their workouts from my phone too via the app - just to make everything more accessible! But overall, a great app, great customer service and super easy to use!

Vendor Response

by Virtuagym on March 09, 2017

Hi Claudia!

Thanks for your very kind review. This makes us very proud, as our daily work is alwaysfocused on providing the best service and assistance to our clients.

About your feedback, we really totally get it! We're currently working to improve our coaching service on mobile side, therefore stay tuned!

We appreciate your valuable time and wish you a very great day.

Walter - Virtuagym Clients Success Team

Will be good in another 1-2 years I think, but currently not as great as it makes out it is.

Jun 06, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Likely

Pros: The software has the beginnings of a well rounded, professional platform - IOS and Android applications complement the Web Portal Interface.

Many of the features are workable, some are much better than the other alternatives on the market.

Cons: Lack of visibility in product's development - as a client we don't know when a promised feature will be released (if ever). Basic functionality such as the ability to create supersets inside the workout editor took years to implement; VG stated that this was because the workout editor needed a complete redesign; but did not give anyone any idea of when this would be released other than *soon*.

Billing automation is clunky and does not integrate with many of the vendors in the market.

Great software i could not imagine going back to the old way of doing things after using virtuagym.

Jun 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The mobile app online portal is great it has saved me so many hours designing plans and I can check and change a client's diets and training. I can also add training plans straight to their account so they have something to follow between one to one sessions as well as giving clients all a printed copy or training plans. I have always had a great service from the virtuagym staff members have always been very helpful and quick to respond to any issues I have had. I have enjoyed using the software so much that I have even referred a few other personal trainers and I could not imagine going back to the old way of doing things after using virtuagym.

Cons: Can be hard for new users to use the app to the full potential but if you take the time clients will use the app and get more benefits from it once you show them how.

Vendor Response

by Virtuagym on July 19, 2018

Hi Darren, thank you so much for your amazing feedback! We are so happy that you are enjoying the benefits of our product and that it helps you save time and effort. Currently, we are working hard to improve the user experience for all of our users. It is a big project, but hopefully in the future it will be easier for new users to enjoy our software. Know that we are always happy to help if you have any questions or concerns and have a great day, Anna - Virtuagym Customer Success Department

Virtuagym saves time and my clients love it!

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I am able to connect with the community and my clients which is important in the training industry. I especially love the nutrition and training apps. It also stays frequently updated.

Cons: More user customization features would be great when it comes to workouts but all in all it is a great software.

Vendor Response

by Virtuagym on January 31, 2018

Hi there,

Thanks for your enthusiast and genuine comment - we love it!

It is a big reward for our hard work and we would like to thank you by inviting you to discuss further with us about your request. As you know, we like to be transparant within our developing process and your contribute would be essential for us.

Therefore, don't be afraid to show yourself and send an email to our CS team! We look forward to keeping and improving this brilliant cooperation.

In the meantime, have a great one!

Best,
Your CS Team

Great app, can use minor improvements

Apr 05, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The scheduler and booking features are great as well as the workout plans you can build. The coaching and workout builder is my favorite feature

Cons: There isn't a way for the clients to post before and after pics. The nutrition app is kind of confusing for clients, it could use a update. The workouts disappear if you don't do them on the day scheduled.

Overall: I enjoy the app a lot, I really like the workout feature. I would love it if there was a before and after feature in the app for clients and if they were able to keep up with body metrics. The nutrition app can use some updating as well. But all in all I'm really satisfied with the app in its features.

Vendor Response

by Virtuagym on April 10, 2017

Hi Torrence!

Thanks for your time spent to write this review, for the kind words and the feedback! This is extremely important to carry out our work towards the right direction.

Your feedback on the post/after pics is actually legit! We would love to hear from you how you would personally build it in our system, in order to get useful inspiration.

Furthermore, we would be very interested in receiving further details about the other cons you indicated, in order to work on them straight away. Could you please do so with an email to support@virtuagym.com?

One of our team will get back to you in order to solve any inconvenience together!

Thanks again, and have a great one.

Best Regards,

Walter - Customer Success Department

The software is good. There are some aspects of the app that would attract different genders more.

Feb 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to adjust and refine what you want the client to have. They ability to track finances and request payments is great for small businesses. The staff when discussing the software was very helpful.

Cons: All of the exercise examples are with a male. 95% of my clients are female and would rather see a female for examples.

Overall: For a small business the cost of the software is high. This would be great for large gyms or business that are already established.

Vendor Response

by Virtuagym on February 12, 2018

Hi there,

Thanks for your kind comment and above all for the time you spent to write it!

We are happy for benefits that you are enjoying with our product as well as the challenges in front of us.

We hope that the price that you're now paying is only a small investment in comparison with the return that you might get with our product, and we look forward to hearing your opinion at the end of the 12th month of contract in order to further taylor it to your needs!

You also have a point highlighting the necessity of building a female model for the exercise and we can assure that this is one of our action points on our roadmap, so let's cross fingers to have it live as soon as possible.

Thank you again for your contribute, and please do not hesitate to get back to us with any additional feedback or question you might have!

We wish you all the best.

Your,

Virtuagym CS Team

Love it!

Jul 30, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that it is frequently updated, new exercise are added often, it's clear/easy/concise to use. My clients like the "in app" tutorials and I hear overall great things from my clients!

Cons: I wish when creating a workout you could do more things like supersets, circuits, etc. I also wish you could do timed OR repetitions for each exercise instead of having to make a an exercise for each.

Vendor Response

by Virtuagym on August 29, 2017

Hello Nicole,

first of all, I want to thank you for your amazing feedback! It's great to hear your clients are already making the best use of the App and workout plans we provide in our database.

Secondly, I'm happy to inform you that after a few months of hard work, we now provide the option to choose between time and repetition based exercises making circuits and super sets easier to work with.

Best Wishes,
Alkistis Piki, CS Team

Don't pay and demand a trail before hand

Jul 18, 2016
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: Customer service is fantastic to be fair.

Cons: Everything else unfortunately.

Overall: So at the beginning I ask repeatedly if I could trail the app before signing up for 12 months.

They never let me.

They did do an online presentation with me and I was very impressed with all the features that were shown it had everything I needed so I payed it lump at the start a few hundred pounds and started to use the software.

Straight away I realised it was such a bad mistake.

It's not at all finished there's so many problems with it, after a week I found a client feedback page and realised I wasn't the only one finding it a nightmare to use...

It's such a shame as they have thought of everything but it's not no where near ready yet and if you get your clients onto the software and the app your going to make yourself look incompetent.

I tried to get into but no joy I've just given up, can't waist anymore time with it.

The hardware is even worse the scales and the writs band "fitness tracker" beyond awful.

Beware of any software that doesn't let you test it before hand.

Maybe in a year or two this app will be worth paying for but I wouldn't even use it for free as it is, your just going to come across as unprofessional to your clients.

Recommendations to other buyers: Don't pay anything before trailing it for a week or two if they let you. SIMPLE

Vendor Response

by Virtuagym on July 21, 2016

Hi Narayan, thank you for your honest feedback! I'm very sorry to hear that our system is not what you wished for. We don't offer trials right now, because we have a fully onboarding process which has been very successful for our existing clients. We aim to be a complete all-in-one solution for fitness professionals, and as such are eager to hear clients' feedback so that we can make changes. Regarding the Feedback Group, please take into account that we have 3000 clients and those who are happily working with the system, do not post in those groups. I'm happy to hear that you are pleased with our customer support, but it's a shame to hear we couldn't wow you with our product. I see that you appreciate that we offer different features but since they seem to be not "complete" enough I would love to hear some more specific thoughts and suggestions you have for us. Being someone who has worked with the system, your insight would be the most valuable!Take care, Tasneem

My experience was positive. From the beginning I was able to use the software easily

Jul 15, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It's easy to use, there is the possibility of quick contact with assistance and the enormous availability and continuous updates that make the app easier and more intuitive. The updates also make it possible to continuously icrease the functions and the possibilities of use.

Cons: honestly I have nothing to reproach the app. I will stop using it because my work has changed and it's not in the fitness world so this software is not useful for me anymore.

Vendor Response

by Virtuagym on July 19, 2018

Hi, thank you so much for your amazing feedback. We are glad to hear that you liked using our software and want to thank you for the time that you took the time to write this review even though you will stop using our software. If you have any additional feedback our comments, please always feel free to share it with us. We believe that we can only get the best product if we work closely with our customers. Good luck with your new career path, we wish you all the best! Anna - Virtuagym Client Success Team

Not advised for personal trainers

Sep 01, 2016
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: It gives you access to a very powerful platform, and you can brand it everything.

Cons: - no Coach app;

- Terrible workout editor;

- You cannot assign workout to a client, he needs to chose it from the available workouts;

- you cannot use the app to track your clients workouts;

- You dont have a demo of the portal, you need to sign for a year membership if you want to access to the portal;

Overall: It doesn't help Personal trainers, there are better options in the market. This is a app that was first designed for the general population, and not for personal trainers. Recently they started to sell professional packages - to personal trainers and gyms- but it seems that they are much more interested in gyms, than personal trainers, so all the updates failed to improve the main things that i wanted to improve.

Recommendations to other buyers: Make yourself a vfavour and save some money

Vendor Response

by Virtuagym on February 08, 2017

Hi Fabio,

thank you very much for your honest words. I am sorry you are feeling that Virtuagym did not meet your needs.

However, there are a few details that we'd like to clarify. Our professional packages do offer the possibility to not only create your own workout plans for your clients. but also your custom made exercises. In addition, both our sales and client success team give demos and trainings of the system to all potential and existing clients. Finally, we are currently testing our coaching App which will allow you to track your client's progress on your phone and will launch soon.

Wish you all the best with your future endeavors!
Alkistis

Virtuagym is a very customer-friendly program, easy to learn, easy to use

May 10, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Good overview and access of all functions; easy to use app for members; nice tool for coaches to communicate with their clients;

Cons: Too limited tolls for management-overviews:

- not possible to make printable periodical overviews (monthly - yearly)

- making specific queries is limited or even not possible (memberships, periodical results, products and so on),

- making periodical financial reports is not possible

Vendor Response

by Virtuagym on August 29, 2017

Hello Hub,

first of all, I want to thank you for taking time to write to rate us and write a comment with your honest opinion! I am more than happy to hear that you have successfully implemented our system for your clients coaching.

As for administration tasks, Virtuagym is currently working on a new tool which would allow our users to keep detailed records of their classes attendance, clients at the end of their membership and many more. Please, do feel free to contact us by sending an email over to support@virtuagym.com for any questions you may have. We are happy to help!

In the meantime, have a great time and thanks again for your feedback :)

Alkistis Piki CS Team

Thank you Virtuagym for this succes!

Feb 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Comments: Virtuagym delivers! Ever since I requested a demo, they have been on top of literally everything. From showing me what benefits and features the system entails, to using the system to its full capacity and updating me on new features, such as the web shop.

Pros: the organization itself is very professional, and I can tell as I've visited the office. Other than that I'm really liking the fact that it's such a robust system, with both coaching and retention tools. Lastly, I'd say the number of features they've been able to push through, with a community, a webshop and payment processing as some recent examples.

Cons: not that I was ever told this was going to be build, but I'd like to see a lead follow up section at some point.

Recommendations to other buyers: I'm positive you will save plenty of time and be able to retain your customers for a way longer period of time. Your members are going to like the challenges and community part!

Vendor Response

by Virtuagym on February 08, 2017

Hi Thijs,

many thanks for your review and feedback! It's exciting for us to see how all the advice and support we offer for each client is implemented. Throughout the last year we were able to launch a variety of new features including our webshop and we will continue to add new functions and improve the existing ones even more!

Please, feel free to give us a call or emails us about your lead follow up idea, it sounds very interesting and we would like to know more about this.

All best,
Alkistis

Functional, easy, up to date

Aug 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Little effort for a maximum of work. A lot of exercices. Good bookkeeping and administration . Food app is good

Cons: Conflict in use with clients of basic fit. Some gsm's dont work good with the app's . For the rest Ok!

Vendor Response

by Virtuagym on November 06, 2017

Hi Bart,

Thank you so much for sharing your kind opinion!

Could you please let us know better about the conflict you mention in the "Cons" section? We would love to offer you a 100% satisfactory service!

Have a great one.

The CS Team

Terrible, Dishonest Company

Dec 11, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Cons: - As mentioned, they promise a lot and then don't deliver. If you ask about a feature they don't have, they'll assure you it "launches next month" or some such nonsense.

- Sales people sell a product they don't have by promising/"showing" features they don't have.

- They WILL charge you as long as they possibly can, even going so far as to change the names that appear on the credit card statement in order to circumvent account holds.

- They won't let you try the platform before committing. Their minimum contract is 12 months and the "cancellation" terms are to pay out the entire remaining contract even if you don't want to use the service.

- When you do try to cancel, they'll delay replying long enough to charge you at least one more time, then they'll try to make you jump through hoops with "cancellation paperwork" when the contract expressly states they accept cancellation via simple email.

- This company is a scam. Stay away!

Overall: None, unless you count less money in the bank account as a benefit. I don't.

The software could be great with quite a few improvements, but it lacks much basic functionality such as automated billing.

- The sales people are slick tongued and can sell really well. They'll promise you whatever you want! (See Cons)

Vendor Response

by Virtuagym on December 13, 2017

Hi Chris,

Thanks for sharing your opinion.

We are sorry if you felt misled by our reps about the product as well as if the service did not satisfy your expectations.

It is not our intention to offer a product that works differently than promised, nor we do so with any feedback. The implementation of such ideas needs to undergo a complex development process and we usually do not promise to implement it very soon if it cannot happen. So again, we are sorry if you felt this way.

Same goes for the closing process, which needs to be carefully processed, especially if under circumstances such as a premature cancellation.

If you feel like providing us with further details, please feel free to do so by dropping an email at support@virtuagym.com and we'll be happy to think along with you over your specific feedback and ideas for improvement, in order to address them properly.

We are sorry for this situation and look forward to hearing from you.

Sincerely,
The CS Team

So much to offer

Dec 04, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how much the software has to offer! I wanted a software that does it all to automate some of the work. They have scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges, etc. The customer service has been amazing!

Cons: Because it has so much to offer, it has been a bit overwhelming setting it up and learning. However they offer lots of training videos and 1-on-1 training, you just need to set time aside for that.

Overall: I enjoy using Virtuagym and so do my clients.

Vendor Response

by Virtuagym on December 12, 2018

Hi There!

Thanks for leaving such a wonderful review for Virtuagym!

We are glad that you are enjoying our product to take of your scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges. It sounds like Virtuagym is taking care of some heavy lifting so that you can focus on making the world a healthier place! We work very diligently to give you the tools to do what you do best so I will pass your review along as it will provide our team with great encouragement to keep doing what they are doing.

I know you mentioned that because it is a lot to learn a new software that you have felt overwhelmed. Nonetheless, we are happy to be here with you and for you every step of the way. Just reach out, we are just an email away at support@virtuagym.com !

Thank you, once again, for your kind words.

Excellent program! Definitely improved membership!

Jan 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Exercise programs, nutrition, and NEO bracelets. Haven't used it for membership yet.

Cons: Needs to be more American-friendly in payment portion.

Overall: The exercise portion is great for helping more at-risk members to have a plan, the nutrition app is a great IIFYM calculator, and the NEO health trackers tie it all together to give a picture of where members are and track their progress along the way to improve retention and increase income. I would like to see the payment side more Americanized for us in the US. We don't have bic codes and such.

Recommendations to other buyers: Could use some more training and step by step through both app side and program side.

Vendor Response

by Virtuagym on January 30, 2017

Hi Dustin,

thank you so much for this review and feedback!
It's great to see how you have implemented the coaching part of the system and even better to see the results this has on the overall progress and tracking of your clients.

As for the payment options that are currently available, please, feel free shoot us a message or give us a call with your feedback and we'll do our best to expand the existing payment methods.

Regards,
Alkistis

Great app

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The software is realiable and user friendly. The customer service team try their hardest to help in any way they can. When purchasing I felt no pressure to get locked into a contract unlike other companies which can really affect your experience.

Cons: That I cannot view a weekly schedule on my mobile app. And my members of staff do not see the same coloured schedule that I see. Its also not clear how to set staff privacy settings.

Vendor Response

by Virtuagym on July 19, 2018

Dear Lucy, thank you for your amazing feedback! We are really happy that we have been able to help you get things set up and to have you as a customer. Also, thank you so much for your honest feedback. As you know, we are constantly trying to improve our service so your feedback is always very valuable to us. We thank you for the valuable time that you have spent to write this review, and please do not hesitate to reach out if we can help or assist you with anything! Have a great day, Anna - Virtuagym Customer Success Department

Happy clients because of Virtuagym

Feb 27, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Complete online system to improve your lifestyle with food, move and mindset.

Cons: -

Overall: I was starting my company VITAMIND when I saw an other trainer who was using the online system from Virtuagym. I loved it, it had exactly the features where I was searching for as a trainer to complete the request from my clients.

What I personally like is that it's a very complete software, as it includes both client-engagement and membership-management. Assigning workouts and meal plans is easily done and the support from Virtuagym is very fast and friendly.

I think Virtuagym offers a complete system to give your clients full online support to manage their (new) lifestyle.

Depending on what you're looking for, this is definitely a software I'd recommend to trainers and also to big companies as your employees can also use it for their health-measurements and -competition. ;-)

Recommendations to other buyers: I can recommend Virtuagym to all trainers

Vendor Response

by Virtuagym on March 09, 2017

Hi Denise,

Thanks for the valuable time you spent to review us!

It is great to hear that you have managed to extract the full potential out of the service, and we can only encourage you to do so more and better!

If anything, do not hesitate to get in touch with us :)

Have a great one!

Walter - Virtuagym Clients Success Team

The Best!

Aug 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 3D Animated Exercise Library, Measurements, Heart Rate Monitor and Sync with App, Nutrition App and Journal, Challenges, Community, Workouts and this is only naming a few things. So much more

Cons: Not much to say here but I would've liked have a female trainer also showing exercises.

Theres nothing else believe it or not.

Overall: The fact that its exactly what I was looking for but couldnt afford to design it from scratch and didnt have the time to wait.

Vendor Response

by Virtuagym on August 29, 2017

Hi Froso,

thanks so much for your kind words! It's really rewarding to get feedback from our professionals and hear their success stories :)

Regarding your feedback, I totally agree with you that having a female character as an virtual coach is a great idea. In fact so my team and I have passed this point on to our design team. Hopefuly, a female trainer is something we can see in the future ;)

Thanks again for your review!
Alkistis Piki, CS Team

Great software to help grow my business.

May 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That is has challenges, badges, build in workout videos, and tracks your progress all from your phone!

Cons: That you can't create carb cycle meal plans and you can't save meal plan templates in the app for clients.

Overall: Easy use for my clients to track their progress and helps me interact with them virtually.

Vendor Response

by Virtuagym on May 02, 2017

Hi Rachel,

Thanks for your nice feedback!

We appreciate the fact that you're loving our community features, that's a great stimulus for our work!

We are soon implementing our coaching functionalities and we're sure you'll like what we will come up with :) Wait for it!

Please remember that you can address all your questions over the service to support@virtuagym.com and we'll be happy to see how we can work on your specific needs.

Thanks again Rachel, and have a great one!

Best Regards,

Walter - CS Team

great easy solutions to workplace dramas

Jul 26, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: EASE OF USE, VERY SIMPLE SOLUTIONS BASED SOFTWARE AND THE APPLICATION AND USE OF THE PROGRAMS SUPPORTS THE ORGANISATIONAL NEEDS.

Vendor Response

by Virtuagym on August 29, 2017

Hello Duncan,

thanks so much for your enthusiastic feedback!

It's really great to hear that Virtuagym has helped you with all organisational needs of your business. But most importantly, we are proud to hear that we did our best to eliminate workplace dramas as we all know how time and energy consuming these can be :)

Please stay tuned as there are many more new features and possibilities in our timeline.

Thanks again for your feedback and have a great one!

Alkistis Piki, CS Team

Capterra loader

Renewing the body

Nov 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros:

A good application for both personal use and professional use as it has a variety of functions. For personal use such as carrying an easy training plan to see short-term results. Business use leads to better performance in its use and project management

Cons: So far the application is very good help

Vendor Response

by Virtuagym on December 10, 2018

Hello Neyli,

Thank you so much for taking the time to leave us a review.

We're very pleased to hear that you enjoy our software and that it has helped you to better manage your clients and their goals!

Valuable feedback such as yours will help to give us an insight into your user experience so we can continue to improve our product every day.

If you have have more feedback for us or a good idea or suggestion, you can always let us know via our contact page: https://virtuagym.com/contact. In addition, please never hesitate to reach out to our support team via support@virtuagym.com - We're happy to help!

Thank you again for your time.

Excellent experience thus far in setting everything up. Support has been great to work with.

Jul 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Lots of options and tools within the software, yet very user friendly. Very easy to navigate through and change settings.

Cons: Have to pay for it before you come online & active with clients. I wish it would start billing when I started with clients.

Overall: All the functionality I need - apps, billing, store, etc.

Vendor Response

by Virtuagym on August 29, 2017

Hello Patrick,

many thanks for taking time to write your opinion on Virtuagym! We are happy to hear that our team helped you with implement our system smoothly, this has always been a top priority to us :)

I definitely have to agree with you as we always work hard to not only create an all inclusive system but also make it as user friendly as possible.

We will be happy to hear more from you, your feedback is highly appreciated.

Best wishes,
Alkistis Piki, CS Team

Capterra loader

I bought the app for the nutrition app which does not work. None of the information in the app is

Jul 28, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: The pros of the app is that everything is in one place- If both apps were more functional it would be nice be organized

Cons: none of the information in the food app is correct so its unusable. The exercise options are incredibly limiting. Customer service is unable to correct the issue and takes a week or more to answer your emails since they no longer have customer service via phone

Overall: Things were organized but the app is too limiting and the nutrition app although very cool doesn't work

Vendor Response

by Virtuagym on August 22, 2018

Hi Sean,

Thank you for your review.

In order to be able to help our customers around the world, we have an open database in regards to our food and fitness apps. This means that anyone can always add new products in our database. Unfortunately, this does cause some pollution in our database occasionally. By reporting these products we are able to optimize our services. We do understand that this might be an inconvenience for our customers and therefore we do want to apologize.

In regards to the issues you have experienced with our customer service team, we're terribly sorry for disappointing you. Because we are a fast growing business we have Service Level Agreements to adhere to, which means we cannot always reply to everyone as fast as we want to.

I would love to further investigate your case so we can learn and improve. If you want to, please send us an email via support@virtuagym.com.

Thank you in advance, - Anna, Virtuagym Client Success Department

Coaching and working anytime everywhere :)

Jun 13, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It looks great and is very easy in use.

Cons: Share option of workout is

Overall: Acces to my administration anytime and everywhere. On mobile, tablet or pc, you can acces on every device.

Virtuagym is a costly program that doesn't have the functionality to work with our business.

Jan 19, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The user interface is very aesthetically pleasing, especially the nutrition app. The training app exercise animation are pretty good as well.

Cons: Cost. Very expensive compared to others. You can't build workout programs for a period of time. For example, a 6 week strength training program with progressions in weight/reps/sets.

Vendor Response

by Virtuagym on January 31, 2018

Hi Wesley,

Thanks for the time you spent to review our product.

Although we're very happy about your compliments, we would like to apologise if you met some inconvenient with our product.

As you know, our goal is to design a service that fits goals&pockets of our clients, in order to let it be more an investment than an expense. We're sincerely sorry if this was not the very outcome of our professional relation.

We are also very curious to know more about your second query, as it is actually possible to build a progressive training program, basing this on the last progresses made by the client for each exercise within a workout plan.

If you're interested to have a further talk about it, please do not hesitate to get back to us.

In the meantime, we wish you the best of luck with your business.

Best,
Your CS team

The Online Coach

Apr 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: I think the virtuagym system works great and amazing and I believe the system is well thought out and great for clients to keep track of their progress and I believe that there are some areas that can still do some work. I think if virtuagym can be combined with a service like PT distinction it will be mind blowing. But I believe the Virtuagym system has been designed for gym owners and larger scale facilities, the system is good but I would use a more specific online coaching platform.

Vendor Response

by Virtuagym on May 02, 2017

Hi Jan-Roux,

Thanks for the time spent to write this kind review!

We appreciate the fact that you outlined our advantages but also some feedback aimed to improve our service.

Virtuagym is currently working on expanding its targets and meet the needs of all fitness professionals. This is why we are currently implementing a push notifications system plus a new tool that, you'll see, will make your life as a coach way easier :D

So, stay tuned! And thanks again for your review.

Best regards,

Walter - CS Team

Virtuagym make my business easier to use!

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The easy way to Use this system and the opportunity where you can use it for.

Cons: Somtimes i lose my workout progress and need to make a new one. Because the page had refresht.

Overall: Im Very happy with using virtuagym in my business. Its a easy way to boost your business to the next level!

For me is the excersise data base for make fitness scheme for your costumers very usefull. Also im a big fan of the Nutrition! You can see how many kcal you eat and shows you a amount of different products. The costumer service is really fast with helping you if there is a problem they Will fix it.

Vendor Response

by Virtuagym on January 30, 2017

Hi Arnold!

Thank you so much for taking the time to leave this amazing review for Virtuagym! It makes us incredibly happy and proud to see our clients using all the different feautes our system provides in order to boost their business' potential.

Keep up the amazing work and do not hesitate to send us your feedback, it is highly appreciated !

Best wishes,
Alkistis

Flexible system, love the service

Jun 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am owner of Bodytec Lounge, a luxury gym with currently two locations in Amsterdam. We offer 20-minute full-body workouts using EMS. I needed a partner to share my vision regarding ease of use, efficiency and client focus.

Virtuagym helps us to offer a complete service model to our busy clients. Clients want to come in, change into their clothes, do their thing, and leave again. With Virtuagym's booking options that's easily possible. We don't have to waste any time with phone calls.

We offer a simple concept which is of high quality. Thus, we also needed a partner that offered simplicity, good service and a solid product. Virtuagym had all of that. Plus, the team really helped us out by thinking with us to solve problems. Loved that personal touch.

With Virtuagym we were able to start a partnership without any trouble. Since we didn't need the complete Virtuagym system, it was great that they were flexible and offered us a tailored version.

Capterra loader

Worst possible outcome. Buyer beware!!

Jul 26, 2018
1/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I never do these. But I feel it's my responsibility to help to prevent this type of business from perpetuating. I requested a demo after hearing a gent mention it at a conference I attended recently. During the demo, I was shown functions and features. Now I'm ASSUMING Miquel the salesman, said this software was a 12-month commitment but nevertheless I missed it. I clicked purchase and then realized the length of the commitment. I immediately displayed my concern. I emailed the salesman within minutes explaining i wasn't prepared to commit to some charges on a software I had yet to have seen in any length, much less use. He explained that it was essentially too late. damage was done. Now I'm no Einstien, but if I was to do something similar, using the same logic, to a customer at my gym, cops would be called. They take it and put it in the drawer. Something about the place tells you, "this just isnt for me." so you explain that to the gent behind the desk. And he keeps your money! I'd call the cops. I don't care about policies, that's immoral. We are way too connected these days for this kind of business to flourish. There are plenty of other training apps that don't do business like this, work just as well, and charge a 5th the price.

Cons: Where do I begin? The shady sell approach. The unethical operations. The lack of compassion.

Very complete and affordable software

Aug 28, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: That it is everything in one system: backoffice, support for your clients and CRM. It's very complete.

Cons: The lack of flexibility to (for example) delete certain activities. It makes it a it unclear in some cases, especially in the beginning.

Vendor Response

by Virtuagym on November 06, 2017

Hi Selma,

Thanks for your kind compliments and for sharing your feedback!

We are sorry to hear that the multifunctionality of our system caused any confusion at the beginning, we are working to make it more intuitive and functional, thanks also to feedback like yours.

Have a great one, we stay at disposal!

The CS Team

Virtua gym has some positives, but it didn't fit with my business needs.

Feb 01, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
Likely

Pros: The nutrition app is wonderful. It has a gorgeous design and is easy to use. Look out myfitnesspal!

Cons: The training app is a bit cumbersome to use, especially the program builder. You can't build out programs for say a 6 week training block with target reps/weights/sets for your client to hit. It is too expensive for what it has to offer. Other software is better at a cheaper price.

Vendor Response

by Virtuagym on February 02, 2018

Hi Ashley,

Thanks for having found time to review our product!

We're happy for your compliments but also very sorry for the inconvenients you met.

Please feel free to reach us out at support@virtuagym.com indicating your request more in detail, in order to see together how the service can best fit. Naturally, please feel free also to express your concerns about the price, as our goal is to tailor our product to your business as an investment rather than a pure cost.

We're glad to help, and thanks again for your feedback!

Your,
CS Team

Fun product with great tools

May 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like being able to track my food and fitness! The tools are easy to use and have helped me lose weight.

Cons: Harder time getting a virtual group to adopt. Would work much better if we saw each other every day to reinforce good behavior.

Vendor Response

by Virtuagym on May 02, 2017

Hi Jennifer,

Thanks for your great feedback!

First, it's great to hear that you became familiar with our fitness tools and congratulations with losing your weight!! Keep it up!

The online community is a tool that, at the beginning, might require some start up work, but we do advise you to enforce it with your business. You will see that your client engagement will rise impressively, and it will be soon facilitated by our push up notification system as well! Therefore, stay tuned and, if you need any advise on how to optimize it, please do not hesitate to get back to us at support@virtuagym.com.

Thanks again for your time and best of luck from our team!

Best regards,

Walter - CS Team

Potential But No Support

Dec 03, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It's potential to be an all-in-one tool.

Cons: The fact that potential is sold by the sales team but once you purchase nothing works and you're locked into a contract.

Overall: I have 21 questions and growing. All presented in a PDF. I presented the bulk of the questions in early November 2018 when I purchased and I have yet to find answers to the questions I presented then. I don't get feedback. I don't want to hear excuses. I want to see action. Like all business people. The app makers probably understand that. I am not seeing any actions. My questions are still pending... Very frustrating. I've requested for a supervisor and no one is listening. They have taken my money but they aren't providing support. I don't get it.

I wish there was a free trial for a month. I didn't request for any special things like creating a button for me or special links. Nothing special. Very cut and dry account. Why not have a free trial so we can test it out and see what we are truly facing. If I had been exposed to it like this I would not have purchased.

Vendor Response

by Virtuagym on December 10, 2018

Hello Sharon,

Thank you very much for taking the time to share your experience with us.

We're terribly sorry to hear that you have experienced delays in being supported. We do our absolute best to ensure we can answer our clients on a timely basis but due to an increase in requests, this may not be happening as quickly as we would hope.

You mentioned also that after you were sold our product, nothing worked; I would like to look into this further for you right away. There does look to be some previous correspondence between you and a member of our support team so I would like to discuss your questions further with her and we will follow up with you as soon as we can.

Thank you again for your time and we look forward to talking to you soon,

Christina - Virtuagym Client Success Team

Worst experience with customer service ever

Jul 12, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I have literally zero good to say about this program as I could never get a customer service rep to give me a clear price on how I would be billed.

Cons: I don't think they even know how much this product costs. They sent me pricing links that did not work and then when I told them they didn't work, they said that was because they didn't have set prices. So I asked why anyone sent me pricing link pages to start. Then I never got a reply back.

Overall: Absolutely Nothing

Vendor Response

by Virtuagym on July 19, 2018

Hi Elisa, thank you so much for your review and your feedback. We are terribly sorry to hear that you had a bad experience with our team. Because every business is different and has different needs we do not have standard price packages for our customers. During the sales process, your needs are analysed and our sales team will adapt our different modules accordingly. Nevertheless, I understand that the lack of clear communication must be very frustrating for you. Hence, I would really like to investigate what went wrong here. If you have the time, please send an email to support@virtuagym.com so we can assist you and investigate your case. Thank you and we look forward to your email, Anna - Virtuagym Client Success Team

Virtuagym

Dec 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Track my exercise, food intake and calieies

Cons: Haven't use it for a long time so no cons to list

Overall: So far been happy with this app to track my exercises

Vendor Response

by Virtuagym on December 12, 2018

Hi There,

Thanks for leaving such a wonderful review for Virtuagym!

We are glad that you are enjoying our product to track your exercise, food intake and calories. Our dedicated staff will be pleased to learn of your high praise. We work very diligently and it will provide them with great encouragement to keep doing what they are doing.

I know you mentioned that you haven't had that much time to use the product but we sincerely hope that you continue to enjoy it as time passes.

Thank you, once again, for your kind words.

Great tool for organize clients and increase your revenue

Mar 29, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Organizations

Cons: Design of the play workouts

Overall: My first month using Virtualgym, still under process of learning and working on the design membership type, I have discover a wonderful system to make your services 5 start. My "request" is would look better is the videos of the exercises doesn't look robotics. A natural look makes the people feels that the exercises are possible and real. Upgrade the food system in same app would be 100 best seller. All in 1

Vendor Response

by Virtuagym on April 10, 2017

Hi Stefany,

We thank you for your rating and the kind words!

We are currently working to improve our animations and make your online experience even more realistic and engaging. Therefore.. stay tuned!

If anything, please do not hesitate to get back to us.

Thanks again, and have a great one!

Best regards,

Walter - Customer Success Department

Going Well

Jan 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: We are still in the implementation process. Normal hiccups but the support team is extremely responsive. Our members are already getting good use out of several of the features.

Vendor Response

by Virtuagym on February 08, 2017

Hi David,

thank you so much for this review and welcome to the Virtuagym family! Happy to hear that your first impressions on our software and company in general are so positive. Transitions between different softwares can be a little challenging sometimes so our clients success team is always on standby in case you need our assistance!

Looking forward hear more of your feedback,
Regards,
Alkistis

Terrible, pushy sales people, unsolicited deductions from credit card

Oct 31, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: \

Cons: Does not work as easily intended by the sales staff. Stay away and save yourself the hassle. I have just had a payment taken after confirmed cancellation, while also ticking the box for please do not store my card details for next time. SCAM

Vendor Response

by Virtuagym on November 06, 2017

Hi James,

We are really sorry to hear this feedback and we would like to apologise if your impression of our work is so negative.

Our work is primarily based on the opinion and feedback of all our clients, especially when such an opinion is so clear and sharp.

Therefore, although you are an ex customer of ours, we are very curious to hear your feedback and to value it in order to better address our future communication and service delivery.

Our committed and passioned work refrains us from being of any kind of scam and, if you got this impression, our primary interest is to know why. Probably the inconvenience reported is due to some error occurred in the cancellation procedure and, if so, we would like to apologise again.

In addition, if you would like to report more about the service provided by our agents, please reach us out at support@virtuagym.com and we'll carefully read your opinion.

Thanks and we look forward to hearing from you.

The CS Team

Great service. Friendly staff and very easy to use software. Learned it same it

Feb 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Great experience so far. No complaints. My online Clients love the app, and it's easy to use interface

Vendor Response

by Virtuagym on March 09, 2017

Hi James,

We sincerely thank you for your kind and positive review. We are very happy to hear that our software is resulting easy to use for you and your clients.

Naturally, please never forget that we are always available to back you up anytime, for any kind of requests you might have!

Have a great day,

Walter - Virtuagym Client Success Team

Simple Tool for communicating with trainer.

Apr 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: There are a lot of options and features to use in the tool. It's relatively easy to use. Nice way to communite between trainer and client.

Cons: Not an easy way to upload pictures. Need more options for creating meal plans. Lacking a dashboard feature with management overview and high level reporting.

Awesome user inferface and perfect customer care!

Jun 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: - exquisite training plan editor

- nutrition plans

- the membership management

- the scheduling tool

- the fact that it's an all in one

cons

- not enough Yoga exercises

- looks a bit to 'sporty' to me. Would like it to be more mindfull

Member management + apps + online booking

Nov 03, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Software that works as intended for trainers!

Feb 11, 2018
5/5
Overall

Jan 23, 2018
2/5
Overall

Jan 15, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money