# Virtuagym Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Virtuagym the right Personal Trainer solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132191/Virtuagym/reviews --- Virtuagym 3.8 (264) [View alternatives](https://www.capterra.com/p/132191/Virtuagym/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Virtuagym Ease of use 3.8 Customer Service 3.8 ## Pros and Cons in Reviews MZ Malika Z Administrative assistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Overall experience left me satisfied, as it is a decent option for health, wellness and fitness enthusiasts helping will general management, billings, onboarding etc“ April 4, 2026 ST Sean T Member SupportHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “I used Virtuagym for many years but after switching I can look back and realize that many people have problems navigating and using Virtuagym, especially senior citizens.“ October 25, 2024 Maikel B DirecteurHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “The nine tiles on the dashboard give me instant access to all the essential features I need, like tracking my meals and monitoring my weight progress.“ June 16, 2024 Maikel B DirecteurHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “but the security to install the app can be some of a problem if you aren't used to installing apps on your phone“ June 16, 2024 JD Jonas D OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Their modules (Coach, manage, engage) are all individually very well made and hold up to their competitors (amongst top 10 best). But Virtuagym really outshines them all by including all these modules into one, making it very easy to onboard clients for your gym scheduling, memberships, billing and coaching software. Where other options will have you using several software programs with multiple registrations and logins for your clients.“ December 14, 2023 EG Eimantas G Wellness CoachHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “They only refunded our last payment, so we ended up spending 300 Euros for nothing.“ July 6, 2024 Argenis U CEOComputer & Network Security, 2 - 10 employeesUsed the software for: I used a free trial. “This platform allows me to closely monitor the progress of my clients, as well as analyze and evaluate their physical performance.“ July 6, 2023 EG Eimantas G Wellness CoachHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “They offered a free 3-week onboarding period, but it ended up taking 3 months.“ July 6, 2024 ## Showing most helpful reviews Showing 1-25 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jack B. Commercial Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Customer and End User benefits " March 11, 2021 5.0 Pros Better than every other system we have used when asking inexperienced or junior staff to pick it up and go with it. The user interface for customers is also much easier and better than others, we have had very positive feedback from our gym members. A good range of tools and options that can be set up and customised without having to dedicate additional resource to operate it. The community noticeboard feature has been vital to our customer-centric approach. Cons limited connectivity to big brand wearable tech. We were also unable to use it to manage our online sports hall bookings. Reason for choosing Virtuagym More customer centric and the ability to interact with our members is a key feature that aligns with our values the best. Review Source Response from Virtuagym March 26, 2021 Hello Jack, It is highly pleasant for us to know that our software is helping you to run your business in such a good way! We are continuously working on improving our product, and offering more integrations is already on our roadmap. As for online bookings, we can of course help you in setting this up through Virtuagym, so please feel welcome to reach out to us at support@virtuagym.com to better assist you with this! Team Virtuagym NM Nancy M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Virtuagym for the solo business owner" August 8, 2020 4.0 They have been really receptive. When their rates did go up - I thought here we go again - and I would be switching software but we found a solution. Pros I run boutique private training studio, as well run group classes at another facility. Because I am a sole operator, in my research many of these services can be too expensive as they are geared for gyms and bigger studios. Virtuagym worked with me to design a package that met my needs and I really appreciate that. Cons The report system is geared towards gyms and recruiting new members. I have had the same members for years so would love to see reports broken down by product sold each month vs new members. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mind body increased their rates substantially, which really impacts the small business owner. The only option I had with Mindbody was to cut out features of the package I was using to lower my overall cost, which meant I would have no monthly reports or be able to track group classes and token usage which was integral for me. Review Source Response from Virtuagym August 13, 2020 Dear Nancy, Thank you for sharing your thoughts about our services! We're thrilled to hear that you found an all in one solution for your business to drive results and success while keeping it affordable. Your comments are very valuable to us, which is why we'd like to encourage you to continue providing us with feedback and ideas for us to improve the system every time we can! You can email us at support@virtuagym.com with suggestions such as the one you mentioned about reports and we'll be glad to embrace your petitions. With warm regards, Your Virtuagym Family! EG Eimantas G. Wellness Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Our worse nightmare 😞 " July 6, 2024 1.0 We tried to transition our business online and relied on virtuagym for assistance. They offered a free 3-week onboarding period, but it ended up taking 3 months. Moreover, it wasn't free at all as they charged us over 300 Euros. They only refunded our last payment, so we ended up spending 300 Euros for nothing. Throughout this period, we were dealing with a heavy workload and countless tasks from them, but they blamed us and accused us of not making any effort. Their customer service was disrespectful. The platform itself was problematic, being slow and prone to glitches. Even a colleague who was our sample client advised us against using virtuagym. He experienced the client's app getting stuck, being slow, and sometimes not opening at all. He had to uninstall and reinstall the app twice just to use it. Pros For starters we were in love with the idea of having an app that contains all our business needed. Cons We were sold an expensive illusion. What else can we say? Review Source JS Jessica S. Certified Holistic Fitness & Behavioral Health Specialist + Studio Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "I love this product for my fitness studio!" December 7, 2021 4.0 I really appreciated the thorough training across multiple weeks on setting up the software to align with my brand & how to use it the way that best fits my needs as a small town fitness studio. The customer has been fabulous if I ever need to reach out, and my customers seem to enjoy the app experience. It’s great to have a community area that’s away from social media for them, plus they can track their progress & receive extra coaching from me there. It’s been a crucial part of my operation of a small, class-based boutique fitness studio over the last year! Pros I like that I have a custom app for my members to book the classes we schedule, and that it handles all of the transactions for memberships, goods, & services digitally. I don’t have a cash register in my fitness studio, and everyone can use this app. Cons My biggest struggles with the software are mainly due to tech issues to fully utilize the software AND represent all that I want to in the app, which are probably more due to user error. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Virtuagym The quick & helpful response to trying out the software + the customization options won me over. Review Source Response from Virtuagym December 16, 2021 Hello Jessica, Thank you for taking the time to leave such a valuable review. We work very hard to ensure we provide our customers with a high-notch product, so we are very appreciative to know that our efforts have been paying off. As for the difficulties you have had, you can always reach out to us at support@virtuagym.com for assistance and we will be glad to help! Team Virtuagym AB Allie B. Owner and Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Great tool for Personal Trainers" December 17, 2021 5.0 I’ve had a great experience between the Programming and the customer service. Pros The ability to create workouts with avatars for clients. Cons Schedule integration is a little confusing between the scheduler and Appointment Schedule. It would be a lot easier to manage if they communicated or were combined. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Virtuagym MINDBODY did not have the ability to create workouts with avatars and focused more on classes than individual clients from what I saw. Review Source Response from Virtuagym December 22, 2021 Dear Allie, Thank you very much for taking the time to share your feedback with us. We are thrilled to know that you have used the Coach module in such a good way. Lastly, merging the schedule and the appointment schedule is already part of our roadmap, so we will notify you, and the rest of our clients when this has been implemented. Please feel free to contact us at support@virtuagym.com if you need assistance. Team Virtuagym BP Brian P. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Not Ideal for Small Business Users" September 15, 2020 3.0 I wasn't happy with the onboarding process as training was mostly independent and delay response time from support team. There was no option to buy out of 12 month agreement due to dissatisfaction with the product so you're left with a product that you dread to use. Only made use of their software for a couple months before switching to another product. Currently waiting for terms of agreement to expire so I don't have to see my account being billed by them. Pros I enjoyed the community board feature where updates can be posted in real time to the group/clients which promotes interaction. The app user friendly according to member feedback. Cons Not ideal for martial arts based businesses. The templates and features within the software seem catered more towards larger chain gyms/health clubs to track fitness stats important to personal training and traditional group fitness classes. The initial sales call made it appear that it would be easier for a small business to use, but it didn't feel like that at all. Reason for choosing Virtuagym I only considered this product because I was on a time crunch for my Grand Opening and I needed something simple (which it was not) and something inexpensive. Switched from [Gymdesk](https://www.capterra.com/p/148663/Martial-Arts-on-Rails/) Way more user friendly. Onboarding was a more pleasant experience very timely responses from support staff. Setting up workflow management and students was extremely easy. Way less stress in how this manages my business Review Source Response from Virtuagym September 22, 2020 Dear Brian, Thank you for providing us with your valuable feedback. We are glad to hear that our community and engagement module has become such a great tool for you to connect with your members! Our main goal is to continue improving while providing our clients with the most seamless and complete all-in-one solution package. Your feedback will be definitely taken into consideration. If you ever need assistance, you can always reach out to us at support@virtuagym.com, we will be happy to help! With warm regards, The Virtuagym Team! JM Janine M. Client Experience Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "DO NOT USE THIS SOFTWARE" January 25, 2020 1.0 Dealing with virtuagym has been an absolute nightmare. If I could give it less than zero stars, I would. Pros The only positive thing about virtuagym is being able to put our company's circuits in the app for clients to use during open session. However, we were told that we'd be able to film and upload our own exercises and that has only worked once. I've spent HOURS editing and uploading videos only to have them not work. It's beyond frustrating. It took 3 weeks to hear back about this issue and all I received was "Currently, there is a bug that is affecting a few portals the same way and it is almost ready for deployment by our software developers." 6 weeks later and the videos still don't work. Cons Everything about this software is a joke. We've had countless issues dealing with them and little resolve. The biggest issue we've had is the "system" copying contracts and adding unpaid credits to client’s profiles. We've had over 130 credits applied which is over $10,000 worth of sessions. I work for a small business and if we hadn't noticed this, we would be out of business. We’ve had contracts ended and added by the “system” as well discounts being added or not removed. It takes days, sometimes weeks to hear back from anyone about anything. When they email asking if the “ticket” has been resolved and I say no, they close the ticket out and we never hear back from them regarding the issue. I’ve been asking for weeks to get a call with upper management for my boss to speak with someone and we finally got something worked out and the call was canceled and hour before it was supposed to happen. I would use extreme caution doing business with them. I was not a part of the company when we brought VirtuaGym on, but they must have a good sales team. However, that’s where it ends. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I was not a part of the company when they made the change, but the main reason was because virtuagym offers an app for the clients to use, but again, we can't upload our own videos into our circuits like we were promised so we probably won't be using them much longer. Review Source Response from Virtuagym February 26, 2020 Hello Janine, We are of course very sorry to hear that you have had such an unfortunate experience. When dealing with software technology it is impossible to avoid bugs, issues, and glitches even for large companies like Google, Apple, Netflix, and Facebook. That, of course, does not make it any better for you as a business and can take away precious time and occasionally money. Unfortunately some fixes take time, more time than desirable and the support team do their best to answer client queries in response to the problems. It seems that in your case, the situation was not handled to your satisfaction and we would be happy to discuss it with you in further detail. Please email us at support@virtuagym.com and put reference code AH34431 in the subject line. We look forward to hearing from you! AM Amy M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "The WORST Customer Service ever....but really good App based system for workout tracking" January 8, 2020 2.0 I was attracted to them for their features, which I have not found a comparable replacement (maybe I'll will try programming my own in the future), but honestly, it is never going to be a one-stop shop as I was hoping with the way their system is going. I absolutely DREAD talking to their customer support system as they are very ignorant and stubborn about their policies, I think there have been a few people \[SENSITIVE CONTENT HIDDEN\] who have been understanding of our issues and actually tried to help. Everyone else seems to think that our problems are not their problem, and don't really take the time to truly understand their own software. Payment system is absolute crap, you're better off using a different system like Stripe or Square. Their scheduling went down for a whole day and all we got was a "SORRY" e-mail. I mean...our customers were unable to book for a whole day which is several hundred dollars in revenue and that's all you can say? We switched to a different booking software when that happened. But I will most likely keep virtuagym for the fun features they have like the workout tracking and such (and also because I am inadvertently locked in for a 1-year contract that was never fully explained and keeps increasing because no one will take the charges off....yay.) Pros Their workout trackers are awesome. I love that they integrate with different companies (though maybe not particularly well) as I was trying to set up an integration with AccuroFit and after two month, it still seems they cannot figure out how to do this. I purchased their recommended bioimpedance scales which is great because we are able to run gym challenges, and members love being able to track their lifting workouts and have a workout player whenever they want. We regularly use the community portal aspects of the software and the app based system makes it easy to talk to members and send notifications about specific things. Cons Their salespeople are good. Good enough that with their features alone they can convince you to purchase a YEAR LONG subscription without trying it out. By the way, they don't ever explain to you what features you're paying for or when your pricing goes up, why that happened because you accidentally made some changes that affect your subscription. The customer support team/on-boarding team is absolutely dismal. From day 1, I felt like I was explaining to their support how their system worked. They have no idea what is going on and they basically give you 2 30 min phone calls and expect you to figure it out on your own (when they can't even figure it out). I wanted to setup a system that allowed for different credits and booking based on levels and their onboarding specialist asked me during our first phone call "What software did you switch from and why?" I explained that I switched from WellnessLiving and what I liked about them and person managing our account told me "Well maybe you should have stuck with them." They have an difficult system for trying to reach anyone to answer your questions. They use Zendesk, which is both incredibly confusing as it goes into (how I understand it) a central e-mail system which can take them 1-3 days to get back to you. At which point, they respond with very unhelpful advice or flat out ignorance. Also, their pay service integration sucks. It is very difficult to use them for bookkeeping and POS and I ended up just resorting to Square. Alternatives considered [Perfect Gym](https://www.capterra.com/p/143255/Perfect-Gym/)[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Virtuagym Price point and available features, including integrated community and workout trackers Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Needed more interactive community features and better integration with other products. Review Source Response from Virtuagym February 13, 2020 Dear Amy, We are glad to hear that you are enjoying the Tracking and the Community modules of our system but are devastated to hear that you had such negative experience with the service that you had received. We would love to reach out to you and see how we can improve the situation. Please check your in-box :) RC Rita C. Dance Fitness Pro Health, Wellness and Fitness Used the software for: 2+ years ### "Not Worth the Hassle" May 3, 2021 3.0 Not that great, since the person who told me about the software told me that I had to only give a month's notice for my license to be cancelled, but I am told I have to give a YEAR's notice. I'd also rate the customer service a 2.5 at best, as they like to blame you, the customer, for any issues. Pros Ease of putting in client info, though I did not like that everyone was automatically a male. Very strange. Cons If you have clients who have expirations for packages, the software does not keep track of it as users book classes, nor does it keep track of the number of credits left as clients use them. You are only aware when there is none left. There is a pop up that pops up each and every time you log on, even if you click on "no thanks" for the notifications. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody increased their pricing, and I could not afford to keep it. I desperately wish I could. Review Source Response from Virtuagym May 5, 2021 Dear Rita, Thank you for your review. I do think that there was some misunderstanding so I hope we can help to clarify. You had originally purchased the system back in 2018 and used it fully and frequently for 2.5 years without any complaints. So it seems that you were pretty satisfied with the system overall. Data on packages is available in the Business Analytics section of your portal. When you purchase the system, there are 3 separate instances where the 12 months agreement is discussed, we never conceal our T&C. So much so that your agreement is available to you any time in your portal. The 1 month cancellation notice is part of that agreement. 30 days prior to the end of the 12 months cycle, you can give notice that you do not wish to renew. Respecting your long relationship with Virtuagym, we even went as far as waive the entire remaining 6 months on your license in favor of a smaller payout of 3 months. Sadly instead you threatened us with bad reviews :( All the best! MB Monika B. Personal Trainer Sports Used the software for: 2+ years ### "Werewolf Fitness" November 19, 2023 3.0 Pros Workout library , nutrition section was quite good and easy to use. Cons The customer services are nightmare , take ages to get back to you . Alternatives considered [FitBudd](https://www.capterra.com/p/227564/FitBudd/) Reason for choosing Virtuagym Was cheaper at that time. Until I decided to do my own brand app. Review Source IL Itzak L. Owner Sports Used the software for: Less than 6 months ### "Perfect for branding my martial arts brand!" April 29, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] were my main points of contact during the onboarding, and the experience was great! Onboarding was about 3 months long, giving me time to work with the app, have my questions lined up and pretty much \[SENSITIVE CONTENT HIDDEN\] was able to answer almost everything, and if there wasn't a clear answer, he made sure to find someone who did know and follow up. After every webcam meeting I was sent recordings of the meeting that I still refer to, along with a summary of everything we talked about. Very down to earth, easy-going and made the onboarding experience not so painful. We were able to flesh out everything, from the design of my website to incorporate Virtuagym's webshop of my memberships, to setting up payments, to helping me setup my merchant accounts correctly. With \[SENSITIVE CONTENT HIDDEN\], he made the app-making process very easy. Granted, I already had a iOS developer license since I already had 1 app on the market, so that took less time to finish compared to people who might need more attention on how to do that. Other than that he made sure my branded app was looking just the way I wanted and answered all my questions incredibly fast. So far I'm very impressed with how the company handled the onboarding and the design of their software. It has its hiccups but nothing too big or dramatic to make me think less of their software. Pros \-If you're looking to stick out against the competition, having your own branded app is a MUST. I feel like this company really understands that, with the private trainer sector being highly over-saturated with exercise enthusiasts trying to find a way to stand out. Everyone lives on their phones, so only makes sense to push towards that. I've had the idea for the longest time to get my martial arts brand off the ground and teach through an app, and Virtuagym's setup was pretty impressive. -With the app design, there's a section on my web portal dedicated to just that, from design interface, to what I want to offer, to the schedule and more. By the time my app was ready to go live, all they had to do was refer to my app design section to upload everything. I didn't have to do any app coding whatsoever, so that saved hundreds of hours and thousands of dollars in app developer costs. -The scheduling software is pretty top notch. I'm able to list all my classes and connect it to a calendar on my website that's always live. -The Pro version of my app gives my clients an additional app, the Foods app, where they can keep track of their nutrition, calories and macros. Pretty much gives my clients 2-apps-in-one. -The Support Team has been very responsive to me. They get back to me pretty fast. The onboarding team were awesome and really helped me complete all the things I wanted to offer through my training. -The Coaching design of the software is great! Cons \-I wish the videos could be connected through different providers. Right now, the app uses YouTube to connect all my exercises to my videos in the app. It'd be nice to offer different means, like Vimeo. YouTube has restrictions to videos, like only being able to load 16 videos per day and sometimes loads slow. -Clients are unable to listen to their music at the same time as watching any of my videos. However, the support team is aware of this hiccup and is looking into it. -One option that I really liked about the previous software I used (Zen Planner) was the ability to list ranks and creating conditions of when they'd be ready to test for a promotion. However, I also understand Virtuagym's focus is sports and exercise, not exclusively to martial arts, so it makes sense that it wouldn't offer this. -The check-in desk software could use some work. Right now it's only Windows-based, so that cuts out other people like myself that use a Mac. Easiest thing they could do would be having an easier check-in process on the dashboard that I could open up on a web browser on my iPad, with pictures of my clients that they would tap to check in. Maybe the check-in software on Windows is great, but I haven't had the opportunity to test it yet. Review Source Response from Virtuagym May 3, 2021 Dear Itzak, Thank you kindly for your detailed review. We greatly value our clients' insights on what they enjoyed the most as well as the areas of opportunity. It has been a pleasure onboarding you into our system and we look forward to seeing your brand grow exponentially with this awesome tool at your disposal. Please do let us know if there is anything else we can be of assistance with. With warm regards, Anna Howard CS Manager RH Roberto H. Healthy products distributor Health, Wellness and Fitness Used the software for: I used a free trial ### "A well develop Platform for such a complicated subject." July 11, 2023 4.0 It's a great place! If you are going to use your money! make sure you know and/or are commited to spend on this platform. After all is your money and you should be able to use it and therefore see what really is their commitment. Pros I liked the fact that there is ease on getting around and not too much pressure. In other words, is what most will be looking for on a virtual place that can't be live and/or will be too much hard to go to gym personally just because it's not calling for them to expose their healthy needs. They care about all their customers. All the virtual place is great for everyone! Is open for everyone to enjoy! Cons It's a bit heavy like all gyms because is hard to do exercises for people who are in need; example: fat and first starting to go to a gym. There is no really too much insentives but instead freely environment for everyone. They should focus more on People who is ready to give up because that way they can really enjoy what the platform has to offer. They don't really focus on the mental state everyone can be! Some people don't really give credit because is easier to give up and not see the whole purpose of the system. They should be more clear, and net on focusing on these people. Some people give up easy for personal reasons as it's expected. Review Source AL Amieris L. Chief Program Officer Civic & Social Organization Used the software for: 6-12 months ### "Thankful for this App!" December 22, 2021 4.0 Overall, our organization is happy with our choice to move to virtuagym. There are some features that we want to see the app develop into, but it offers a benefit to our internal team and clients. Pros \-The new business analytics feature is going to a wonderful asset to our team -Setting up the app was clear- we had a lot of support from the team -We are able to manage various calendars and systems -The system is very user friendly -There are clear ways to customize the experience -customer service is pretty responsive to the needs of our organization Cons \-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym -Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot. -The notifications/move reminders sent to clients-want to have that turned off -We had to work to have weight removed from the first questions that app asked -Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health. Review Source Response from Virtuagym February 1, 2022 Dear Amieris, We are delighted to hear about your positive experience with us. It is exciting to know that our system has met your expectations! we work very hard to ensure we provide our customers with a very high-notch product, so we are very appreciative to know our efforts have been paying off. As for the integration with Daxko, this is not currently part of our system but we will, of course, take your feedback into consideration for future planning. Let us remind you to share any further questions and ideas by emailing us at support@virtuagym.com. Team Virtuagym JH Joost H. Health- and Lifestyle counseler Hospital & Health Care Used the software for: 2+ years ### "VG can be big" June 16, 2016 3.0 I like VG because it offers it all. In the beginning the development went very fast, but lately I didn't see a lot of improvements. The small details make VG hard to work with. And also for training, I don't like it. It's to complex The supportservice is great and doing the best they can. I hope the development will show some results in the next year. Pros Virtuagym tries to be a total sollution, and will be that. But for no it's "in progress". Has a lot to offer. The foodapp is great Customer administrations is good, but need a lot of solvings Roster app is great. Easy overview of groupsessons and PT. Extra pay options are good. Cons Trainingsapp is to difficult to use. Takes to much time to search for excersises. App is not ready for Ipad. Customer administrations is not perfect, but for that goal it has to be perfect. It's so unhandy that you cannot undo your actions. Coachingapp is not usable to coach. I want to get a sigh when it's my cliënts birthday, when they want or need contact with an instructor. Taskapp is not easy to use. Review Source Response from Virtuagym July 6, 2016 Hi Joost, thank you for your honest and elaborate feedback! We are very sorry to hear that you feel Virtuagym is not offering the things you need as a total package at this point. Lately we have focused a lot of attention on creating new option in our Financial part. For example, we now offer recurring online payments for the whole world! Next to that, we've had updates like iCal/Google Calendar connection with the scheduling app, scanning your POS items with a barcode scanner, more check-in options and in the next update you'll see we've been working hard on a Walkthrough system for new (and existing) customers! In the upcoming months, we expect to release more features regarding invoices, but also a new Schedule and of course the long awaited Workout Editor. We are still working on that, it's just a huge project! We'd love to have a call to talk about important things you feel are missing and how we could improve your experience. I will contact you later this week! Regards, Floor TS Ty S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Need Help? Good Luck" October 1, 2021 2.0 Customer Service People are very nice and try to help as best as they can...but you can never get a quick answer. They don't want you to call so you have to email and it takes alot of time to get a response. And God forbid if you have to ask another question based on their response. Then you have to wait another day or 2 to get an answer. I'm sure its that they are super busy and trying their best, but I used this company once before and thought I'd try it again and seems like more for the same... Pros App with Exercise Library I thought would be a great thing for our business Cons Software is very annoying to figure out. I'm very good with this stuff and having several issues figuring out what does what. Alot of simple features, they just do not have the capability of doing for some reason.. Review Source Response from Virtuagym October 21, 2021 Dear Ty, Thank you for bringing this to our attention. We are very sorry our software did not meet your expectations. We work very hard to ensure we provide a high-notch service, so it is indeed very sad to hear that your experience with us was not up to par. Unfortunately, we are not able to tell much about your case as your business information was not given in the review details, however, we would like to address this in the best possible way, so If you are open to discuss your experience further, please feel welcome to email us at support@virtuagym.com. Team Virtuagym SH Shuntunna H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Virtuagym Review" December 20, 2021 5.0 Love it Pros The Virtuagym software is awesome. It has allowed me to start up and run my company without having to worry about billing, scheduling, video workouts, etc. Customer service A+ Cons No cons thus far, this software is a real blessing. Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) Review Source Response from Virtuagym December 24, 2021 Dear Shuntunna, Thank you for taking the time to share your experience with us! We are incredibly grateful to have your support and recognition during this unprecedented time. Please feel welcome to email us at support@virtuagym.com if we can be of further assistance. Team Virtuagym AS Alicia S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great for Online Trainers " December 30, 2021 4.0 Pros Virtuagym makes creating, amending and scheduling workouts for my clients easy. It saves so much time. There is a great variety of exercises to choose from with instructions and descriptive video. Cons I would prefer there is an option to leave out the food app. This has been confusing for my clients as I deliver Meal Plans through a separate portal. Review Source Response from Virtuagym February 4, 2022 Dear Alicia, Thank you for taking the time to share such valuable feedback with us! It is highly pleasing to know that you enjoy using our software, and the diversity of exercises we have designed to provide our customers with all possible options. As for the nutrition app, we are already planning to improve it and merge it with the rest of the features, so we will definitely take your comments into consideration and let you know if anything around this changes. Please feel welcome to email us at support@virtuagym.com if you need further assistance. Team Virtuagym JM Jackie M. Strength Coach, and Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "VirtuaGym is an EXCELLENT app, for remote training options!" August 17, 2021 5.0 I must say, having \[SENSITIVE CONTENT\] as our initial rep, then being transferred to \[SENSITIVE CONTENT\],as our on-board consultant, was instrumental in giving VirtuaGym a FIVE star rating! All staff members were very kind, patient, and knowledgeable. Special recognition to Jalyzsa for going above, and beyond. She KNOWS her material, hands down. No way could’ve Apex Training BBC would have such a beautifully designed app, along with being proficiency taught how to work through the multiple elements of the app. She’s an exceptional asset to VirtuaGym, and hope the company recognizes this. Pros Very user friendly! Nice layout, and organization of tabs, and detailed explanation how to navigate through the program. Chat box, and he ring e-mail support is a huge plus. Cons There really wasn’t anything that I didn’t like about the software, except would like some exercises with more foam rolling animation for spinal mobilization, and some power bag movements relating closer to Olympic weightlifting. That’s would I’d like to see, such as power cleans, RDLs, and push presses performed with a barbell. I’m a weightlifting coach. Not seeing the Oly lifts in the program was my only disappointment. Review Source Response from Virtuagym September 13, 2021 Dear Jackie, Thanks for taking the time to leave such a wonderful review! It is incredibly helpful to know that you like our system and that you consider it an excellent option for remote training! We are also glad to know how much you enjoyed your onboarding with Jalyzsa! We will, of course, make sure to share your thoughts with her! As for the features you'd like us to include in some exercises, we will definitely take your feedback into consideration in future planning, but realistically this is not something on the short/mid-term roadmap. Let us remind you to email any further suggestions and ideas you may have at support@virtuagym.com Team Virtuagym MP Maud P. Assistent manger, dietitian & sports teacher Health, Wellness and Fitness Used the software for: 1-2 years ### "Nice to work with Virtuagym!" August 14, 2023 4.0 Pros The whole manage system, booking system (schedules) & the support by email Cons Credit system: when clients pause, they still receive credits. It's different to work with the coach app & on the web (you have much more option on the web). Review Source Response from Virtuagym August 28, 2023 Hi Maud, Bedankt voor je review! fijn dat je samen met een van onze medewerkers een gesprek hebt kunnen hebben omtrent jouw feedback. We kijken uit naar een mooie samenwerking in de toekomst. Met vriendelijke groet, team Virtuagym SR Stan R. Personal trainer Sports Used the software for: 1-2 years ### "I Love virtuagym" May 23, 2023 5.0 Personal training Pros Everything it works very good. I can see al my members of my school en work at Mondriaan, Haagsche hogenschool, Event Leisure en Defensie Cons I like it all. I like al the features I can see al statics en important features. Review Source Response from Virtuagym August 17, 2023 Hi Stan, Thank you for all the love! We appreciate this gesture a lot. If you ever feel like you want to share feedback with us, please don't hesitate to get in touch. You can reach us by phone or by email on Support@virtuagym.com. Have a great day! AK Andeas K. Gym owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Good platform, but no payment system support in Denmark & bad customer service" August 6, 2020 3.0 Good platform, but really bad service. They dont fix bugs thats not working, slow custom service. If you have a gym or fitness center in Denmark / Europa dont buy this system. Payment does support it & there not helping you fixing it! Pros \- Easy to use - alot of features - Good app setup - Good platform layout. Cons \- Support reply is really really bad..... Long reply time when you write a email. - No phone line for service or support. - Automatic payment system does not support Denmark (Paysafe, Mollie Sepa, Gocardless dont work in denmark) - Still working to get the automatic payment system to work, but there not helping out. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Review Source Response from Virtuagym August 17, 2020 Hello Andreas, Thank you very much for sharing your thoughts about Virtuagym! We're glad to hear that our tools and services work fine for your business and are easy to use. We've worked really hard to come up with the most complete solution for our clients, it's wonderful to know that our app set up and platform layout are a plus for you! Feedback is one of the most important pillars on our company, which is why we'll definitely take a closer look at your interactions with our client success team and continue to work to provide you with the outstanding support you deserve. Let us remind you to reach out at support@virtuagym.com and we'll share with you our new enhanced phone line for questions, concerns, and requests! Wishing you all the best, Virtuagym, SB Samuel B. Owner Sports Used the software for: 2+ years ### "Revieuw virtuagym " April 5, 2024 5.0 Pros Pictures of the exercise so it’s easy to see for the customer what kind of exercise he need to do Cons You can not implementate dropsets or supersets in the training programm Review Source MF Mariano F. Director Health, Wellness and Fitness Used the software for: 2+ years ### "'Client Success Team' & Updates problems" November 5, 2019 3.0 Not as it was described upon selection Pros Workout plans, meal plans and invoicing on 1 software Cons 'Client Success Team' & all the issues that come up with each developer's update. After doing our best to keep up with the numerous issues encountered we have 2 major issues that are severely affecting our business. We have already emailed the 'client success team' for months but no temporary solution/help was provided and honestly we doubt even if the issues were understood, further to the replies received. We also asked for the contact details of someone at a higher position and where informed that he can give us a call only next week! 1 of the issues has been reported 3 months ago and till today no feedback/solution whatsoever were offered. It's already the second day with the 2nd issue and this is keeping our business on hold. For obvious reasons such issue is costing us a lot of money plus damage to our reputation with our clients. Review Source Response from Virtuagym February 13, 2020 Dear Mariano, It sounds like you didn't have the best of experience and we are deeply apologetic for that lapse in service. We will reach out to you shortly to see how we can improve the value we provide to your business. Bryson H. Instructor Higher Education Used the software for: Less than 6 months ### "Good for Class Projects" March 15, 2023 4.0 Pros The onboarding process was quick and easy. There are a few learning curves but these have been easy to manage as the platform itself has been rather intuitive to work with. The platform suits my needs for what I am using it for (class projects) and has been quite easy for my students and end-users to manage from the feedback received so far. Cons No major cons so far. I have had some trouble finding specific exercises in the library which can be somewhat time consuming, although the ability to create my own with a video link is a great help. I have had this issue when using other platforms as well. Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/)[PT Distinction](https://www.capterra.com/p/141155/PT-Distinction/)[My PT Hub](https://www.capterra.com/p/146651/My-PT-Hub/) Review Source OLGA R. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Virtuagym for a small company" November 11, 2020 5.0 Really good. Pros What I like the most from Virtuagym is that I can upload all my own exercises. It is easy to manage clients and create and assign exercise plans. Our support contact \[SENSITIVE CONTENT HIDDEN\] is always helpful and replies within ours for any query we have. Cons I feel there are some features missing, especially within the workout section. However I have sent my feedback to the support group. This was well accepted, so hopefully this will be improved. Review Source Response from Virtuagym November 13, 2020 Hello Olga, Thanks for taking the time to leave such a wonderful review. I am glad you find the Coach and the Manage modules that user-friendly, we work very hard to ensure we provide our customers with a very high-notch product, so we are very appreciative to know our efforts have been paying off. Additionally, our consultants are dedicated to providing exceptional service and it truly means a lot to hear that our support team has made a difference for you. Your feedback will be of course taken into consideration when deciding which features to add and improve in our system, as we are always open to our customers' ideas. Please do not hesitate to share your further thoughts by emailing us at support@virtuagym.com and we will make sure to pass them over to our developers. The Virtuagym team. Similar Products Featured ## Related categories [Martial Arts](https://www.capterra.com/martial-arts-software/)[Pilates Studio](https://www.capterra.com/pilates-studio-software/)[Personal Trainer](https://www.capterra.com/personal-trainer-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.