--- title: "Virtuagym Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Virtuagym the right Personal Trainer solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132191/Virtuagym/reviews/" page_type: "reviews" language: "en" --- Virtuagym 3.8 (265) [View alternatives](https://www.capterra.com/p/132191/Virtuagym/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Virtuagym Ease of use 3.8 Customer Service 3.8 ## Pros and Cons in Reviews MZ Malika Z Administrative assistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Overall experience left me satisfied, as it is a decent option for health, wellness and fitness enthusiasts helping will general management, billings, onboarding etc“ April 4, 2026 ST Sean T Member SupportHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “I used Virtuagym for many years but after switching I can look back and realize that many people have problems navigating and using Virtuagym, especially senior citizens.“ October 25, 2024 Maikel B DirecteurHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “The nine tiles on the dashboard give me instant access to all the essential features I need, like tracking my meals and monitoring my weight progress.“ June 16, 2024 Maikel B DirecteurHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “but the security to install the app can be some of a problem if you aren't used to installing apps on your phone“ June 16, 2024 JD Jonas D OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Their modules (Coach, manage, engage) are all individually very well made and hold up to their competitors (amongst top 10 best). But Virtuagym really outshines them all by including all these modules into one, making it very easy to onboard clients for your gym scheduling, memberships, billing and coaching software. Where other options will have you using several software programs with multiple registrations and logins for your clients.“ December 14, 2023 JF Jessica F Project managerSports, 11 - 50 employeesUsed the software for: 6-12 months. “A group (class) cannot register at the same time, then the system will crash“ October 18, 2023 Jv Jeroen v CoachSports, 2 - 10 employeesUsed the software for: More than 2 years. “The option to edit, assign & share training schedules to users is super useful and saves a lot of time. And the combination with food tracking makes the Virtuagym a perfect tool for trainers and gyms.“ August 5, 2022 EG Eimantas G Wellness CoachHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “They only refunded our last payment, so we ended up spending 300 Euros for nothing.“ July 6, 2024 ## Showing most helpful reviews Showing 1-25 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maikel B. Directeur Health, Wellness and Fitness Used the software for: 2+ years ### "how to use Virtuagym as a white label" June 16, 2024 5.0 Using Virtuagym as a white label for the Weightlottery platform has been a game-changer for me. The app’s user-friendly interface and intuitive design quickly became a part of my daily routine. The nine tiles on the dashboard give me instant access to all the essential features I need, like tracking my meals and monitoring my weight progress. Pros Easy to use after you installed the app on your mobile phone. Also the security to enter the platform is great Cons but the security to install the app can be some of a problem if you aren't used to installing apps on your phone Review Source NM Nancy M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Virtuagym for the solo business owner" August 8, 2020 4.0 They have been really receptive. When their rates did go up - I thought here we go again - and I would be switching software but we found a solution. Pros I run boutique private training studio, as well run group classes at another facility. Because I am a sole operator, in my research many of these services can be too expensive as they are geared for gyms and bigger studios. Virtuagym worked with me to design a package that met my needs and I really appreciate that. Cons The report system is geared towards gyms and recruiting new members. I have had the same members for years so would love to see reports broken down by product sold each month vs new members. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mind body increased their rates substantially, which really impacts the small business owner. The only option I had with Mindbody was to cut out features of the package I was using to lower my overall cost, which meant I would have no monthly reports or be able to track group classes and token usage which was integral for me. Review Source Response from Virtuagym August 13, 2020 Dear Nancy, Thank you for sharing your thoughts about our services! We're thrilled to hear that you found an all in one solution for your business to drive results and success while keeping it affordable. Your comments are very valuable to us, which is why we'd like to encourage you to continue providing us with feedback and ideas for us to improve the system every time we can! You can email us at support@virtuagym.com with suggestions such as the one you mentioned about reports and we'll be glad to embrace your petitions. With warm regards, Your Virtuagym Family! tB taylor B. Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "SCAMMERS- BUYERS BEWARE!!! This is long but please read I am trying to save you some coins." December 18, 2018 1.0 THE WORST! After a few days of dealing with a faulty product and receiving little to no help with my issue, I reached out to my account manager, to have my money refunded and contract canceled on 11/8. I've used other services in the past and I've never had to sign any contract that did not "allow" me to cancel, which should have been a red flag. They also have no trial period which is another anomaly with Virtuagym and also, another red flag. She waited just a day before a week (11/14) to respond to me and she claimed that my contract was submitted for cancellation because "management handles cancellations". When I responded and asked who I should be waiting to hear from, she did not respond and that email remains unanswered. I'd like to note that prior to me reaching out for a refund, she was very quick with her replies. After that, getting in contact with someone was nearly impossible no matter how many times I called or emailed them. I made my last call to them the day after Thanksgiving and left a voicemail saying that I was waiting until Monday before I called my bank to dispute the charge. I waited until Wednesday and heard nothing so I disputed the charge. The funniest thing about all of this that the workout editor as I am typing this STILL does not work. Finally, on 12/5, almost a month since I reached out, I got an email saying my contract was being submitted to management...even though she claimed she submitted it on 11/14. Pros I liked the multiple discussion groups that could be created. Theoretically, virtuagym has features that COULD, could being the keyword, change the game. Unfortunately, the system had way too many glitches to be used for business purposes unless you are trying to look like a joke who has no idea what they are doing. Cons Faulty Workout editor and the other glitches I experienced. I wish I could add video to these reviews to show what the workout editor was doing since its hard to explain, but basically, it was not working as it should AT ALL. Even customer service AND my account manager, who conveniently disappeared when I asked for my money back, admitted that the redirects that were happening within the editor made no sense. It was clearly faulty. I was also unable to message clients within the software because it would tell me "no records found" even though if you went to the client list, they were clearly in the system. I was also given little to no guidance when I was having an issue with payments, not processing. Basically, everyone has to be manually charged if you have a service fee in place. So all my clients were only being charged the service fee, and the monthly balance would land in outstanding. When I reached out to customer service about this and asked if there was something I need to do manually in order for the rest of the payment to process, I was told no. I even asked a follow-up question to MAKE SURE there was nothing I needed to do. Of course, it was later revealed that the outstanding balances were there because I did not send the invoices, which means YES, you do have to manually process the payments as I guessed when I contacted customer service, even though they apparently don't know this themselves. Review Source Response from Virtuagym December 21, 2018 Dear Taylor, Thank you for writing your detailed review. I made sure to look through your history of communication with our consultants and get a clear picture of the events. While I would have to dispute your statement about receiving "little to no help" with your issues, as I can see that other than weekends and holidays, the team has been very diligent and fast with their responses; I do see that you had a few issues within the system. Unfortunately, when dealing with technology, problems will always arise and while we try to deal with the issues quickly and thoroughly to minimize the disruption to your business, at times it can take longer than desired to fix a problem. I am sorry that you had felt that you were scammed and not delivered what you had expected but I can genuinely say that the team had worked hard to answer and resolve your issues in a timely manner. Do let us know if there is anything else we can be of assistance with. Sincerely, JS Jessica S. Certified Holistic Fitness & Behavioral Health Specialist + Studio Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "I love this product for my fitness studio!" December 7, 2021 4.0 I really appreciated the thorough training across multiple weeks on setting up the software to align with my brand & how to use it the way that best fits my needs as a small town fitness studio. The customer has been fabulous if I ever need to reach out, and my customers seem to enjoy the app experience. It’s great to have a community area that’s away from social media for them, plus they can track their progress & receive extra coaching from me there. It’s been a crucial part of my operation of a small, class-based boutique fitness studio over the last year! Pros I like that I have a custom app for my members to book the classes we schedule, and that it handles all of the transactions for memberships, goods, & services digitally. I don’t have a cash register in my fitness studio, and everyone can use this app. Cons My biggest struggles with the software are mainly due to tech issues to fully utilize the software AND represent all that I want to in the app, which are probably more due to user error. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Virtuagym The quick & helpful response to trying out the software + the customization options won me over. Review Source Response from Virtuagym December 16, 2021 Hello Jessica, Thank you for taking the time to leave such a valuable review. We work very hard to ensure we provide our customers with a high-notch product, so we are very appreciative to know that our efforts have been paying off. As for the difficulties you have had, you can always reach out to us at support@virtuagym.com for assistance and we will be glad to help! Team Virtuagym BP Brian P. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Not Ideal for Small Business Users" September 15, 2020 3.0 I wasn't happy with the onboarding process as training was mostly independent and delay response time from support team. There was no option to buy out of 12 month agreement due to dissatisfaction with the product so you're left with a product that you dread to use. Only made use of their software for a couple months before switching to another product. Currently waiting for terms of agreement to expire so I don't have to see my account being billed by them. Pros I enjoyed the community board feature where updates can be posted in real time to the group/clients which promotes interaction. The app user friendly according to member feedback. Cons Not ideal for martial arts based businesses. The templates and features within the software seem catered more towards larger chain gyms/health clubs to track fitness stats important to personal training and traditional group fitness classes. The initial sales call made it appear that it would be easier for a small business to use, but it didn't feel like that at all. Reason for choosing Virtuagym I only considered this product because I was on a time crunch for my Grand Opening and I needed something simple (which it was not) and something inexpensive. Switched from [Gymdesk](https://www.capterra.com/p/148663/Martial-Arts-on-Rails/) Way more user friendly. Onboarding was a more pleasant experience very timely responses from support staff. Setting up workflow management and students was extremely easy. Way less stress in how this manages my business Review Source Response from Virtuagym September 22, 2020 Dear Brian, Thank you for providing us with your valuable feedback. We are glad to hear that our community and engagement module has become such a great tool for you to connect with your members! Our main goal is to continue improving while providing our clients with the most seamless and complete all-in-one solution package. Your feedback will be definitely taken into consideration. If you ever need assistance, you can always reach out to us at support@virtuagym.com, we will be happy to help! With warm regards, The Virtuagym Team! JM Janine M. Client Experience Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "DO NOT USE THIS SOFTWARE" January 25, 2020 1.0 Dealing with virtuagym has been an absolute nightmare. If I could give it less than zero stars, I would. Pros The only positive thing about virtuagym is being able to put our company's circuits in the app for clients to use during open session. However, we were told that we'd be able to film and upload our own exercises and that has only worked once. I've spent HOURS editing and uploading videos only to have them not work. It's beyond frustrating. It took 3 weeks to hear back about this issue and all I received was "Currently, there is a bug that is affecting a few portals the same way and it is almost ready for deployment by our software developers." 6 weeks later and the videos still don't work. Cons Everything about this software is a joke. We've had countless issues dealing with them and little resolve. The biggest issue we've had is the "system" copying contracts and adding unpaid credits to client’s profiles. We've had over 130 credits applied which is over $10,000 worth of sessions. I work for a small business and if we hadn't noticed this, we would be out of business. We’ve had contracts ended and added by the “system” as well discounts being added or not removed. It takes days, sometimes weeks to hear back from anyone about anything. When they email asking if the “ticket” has been resolved and I say no, they close the ticket out and we never hear back from them regarding the issue. I’ve been asking for weeks to get a call with upper management for my boss to speak with someone and we finally got something worked out and the call was canceled and hour before it was supposed to happen. I would use extreme caution doing business with them. I was not a part of the company when we brought VirtuaGym on, but they must have a good sales team. However, that’s where it ends. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I was not a part of the company when they made the change, but the main reason was because virtuagym offers an app for the clients to use, but again, we can't upload our own videos into our circuits like we were promised so we probably won't be using them much longer. Review Source Response from Virtuagym February 26, 2020 Hello Janine, We are of course very sorry to hear that you have had such an unfortunate experience. When dealing with software technology it is impossible to avoid bugs, issues, and glitches even for large companies like Google, Apple, Netflix, and Facebook. That, of course, does not make it any better for you as a business and can take away precious time and occasionally money. Unfortunately some fixes take time, more time than desirable and the support team do their best to answer client queries in response to the problems. It seems that in your case, the situation was not handled to your satisfaction and we would be happy to discuss it with you in further detail. Please email us at support@virtuagym.com and put reference code AH34431 in the subject line. We look forward to hearing from you! AM Amy M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "The WORST Customer Service ever....but really good App based system for workout tracking" January 8, 2020 2.0 I was attracted to them for their features, which I have not found a comparable replacement (maybe I'll will try programming my own in the future), but honestly, it is never going to be a one-stop shop as I was hoping with the way their system is going. I absolutely DREAD talking to their customer support system as they are very ignorant and stubborn about their policies, I think there have been a few people \[SENSITIVE CONTENT HIDDEN\] who have been understanding of our issues and actually tried to help. Everyone else seems to think that our problems are not their problem, and don't really take the time to truly understand their own software. Payment system is absolute crap, you're better off using a different system like Stripe or Square. Their scheduling went down for a whole day and all we got was a "SORRY" e-mail. I mean...our customers were unable to book for a whole day which is several hundred dollars in revenue and that's all you can say? We switched to a different booking software when that happened. But I will most likely keep virtuagym for the fun features they have like the workout tracking and such (and also because I am inadvertently locked in for a 1-year contract that was never fully explained and keeps increasing because no one will take the charges off....yay.) Pros Their workout trackers are awesome. I love that they integrate with different companies (though maybe not particularly well) as I was trying to set up an integration with AccuroFit and after two month, it still seems they cannot figure out how to do this. I purchased their recommended bioimpedance scales which is great because we are able to run gym challenges, and members love being able to track their lifting workouts and have a workout player whenever they want. We regularly use the community portal aspects of the software and the app based system makes it easy to talk to members and send notifications about specific things. Cons Their salespeople are good. Good enough that with their features alone they can convince you to purchase a YEAR LONG subscription without trying it out. By the way, they don't ever explain to you what features you're paying for or when your pricing goes up, why that happened because you accidentally made some changes that affect your subscription. The customer support team/on-boarding team is absolutely dismal. From day 1, I felt like I was explaining to their support how their system worked. They have no idea what is going on and they basically give you 2 30 min phone calls and expect you to figure it out on your own (when they can't even figure it out). I wanted to setup a system that allowed for different credits and booking based on levels and their onboarding specialist asked me during our first phone call "What software did you switch from and why?" I explained that I switched from WellnessLiving and what I liked about them and person managing our account told me "Well maybe you should have stuck with them." They have an difficult system for trying to reach anyone to answer your questions. They use Zendesk, which is both incredibly confusing as it goes into (how I understand it) a central e-mail system which can take them 1-3 days to get back to you. At which point, they respond with very unhelpful advice or flat out ignorance. Also, their pay service integration sucks. It is very difficult to use them for bookkeeping and POS and I ended up just resorting to Square. Alternatives considered [Perfect Gym](https://www.capterra.com/p/143255/Perfect-Gym/)[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Virtuagym Price point and available features, including integrated community and workout trackers Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Needed more interactive community features and better integration with other products. Review Source Response from Virtuagym February 13, 2020 Dear Amy, We are glad to hear that you are enjoying the Tracking and the Community modules of our system but are devastated to hear that you had such negative experience with the service that you had received. We would love to reach out to you and see how we can improve the situation. Please check your in-box :) RC Rita C. Dance Fitness Pro Health, Wellness and Fitness Used the software for: 2+ years ### "Not Worth the Hassle" May 3, 2021 3.0 Not that great, since the person who told me about the software told me that I had to only give a month's notice for my license to be cancelled, but I am told I have to give a YEAR's notice. I'd also rate the customer service a 2.5 at best, as they like to blame you, the customer, for any issues. Pros Ease of putting in client info, though I did not like that everyone was automatically a male. Very strange. Cons If you have clients who have expirations for packages, the software does not keep track of it as users book classes, nor does it keep track of the number of credits left as clients use them. You are only aware when there is none left. There is a pop up that pops up each and every time you log on, even if you click on "no thanks" for the notifications. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody increased their pricing, and I could not afford to keep it. I desperately wish I could. Review Source Response from Virtuagym May 5, 2021 Dear Rita, Thank you for your review. I do think that there was some misunderstanding so I hope we can help to clarify. You had originally purchased the system back in 2018 and used it fully and frequently for 2.5 years without any complaints. So it seems that you were pretty satisfied with the system overall. Data on packages is available in the Business Analytics section of your portal. When you purchase the system, there are 3 separate instances where the 12 months agreement is discussed, we never conceal our T&C. So much so that your agreement is available to you any time in your portal. The 1 month cancellation notice is part of that agreement. 30 days prior to the end of the 12 months cycle, you can give notice that you do not wish to renew. Respecting your long relationship with Virtuagym, we even went as far as waive the entire remaining 6 months on your license in favor of a smaller payout of 3 months. Sadly instead you threatened us with bad reviews :( All the best! MB Monika B. Personal Trainer Sports Used the software for: 2+ years ### "Werewolf Fitness" November 19, 2023 3.0 Pros Workout library , nutrition section was quite good and easy to use. Cons The customer services are nightmare , take ages to get back to you . Alternatives considered [FitBudd](https://www.capterra.com/p/227564/FitBudd/) Reason for choosing Virtuagym Was cheaper at that time. Until I decided to do my own brand app. Review Source Robert J. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Terrible Terrible Terrible, stay away!" April 25, 2017 1.0 If they provided a good service that people wanted to continue to use, they would not need a 12-month contract. They have great, slick, fast talking, smooth sales people, and the website is great and it all sounds so good. They do not offer a free trial and the only way was to sign up. They had me convinced, and they said that all that I wanted they would deliver. Well, once I signed the contract that all changed. With a hefty set up fee, which included them loading the excel list of my client info into Virtuagym, they didn't do anything else, so that is a huge rip off. Then the story continued to fall apart even more. They claimed to have this amazing app for workouts which turned out to be incomplete, and not able to adjust a parameter in it like they promised it did. The sales tax is included in the pricing, so for US market this is an issue, and they had no good solutions. During the sales process they said they have tagging feature which for my business is key, and when I got to use the program the tagging feature was up, but you could only add tags, the delete button they told me has not been built yet and there was no reporting I could pull from the tags, essentially it was useless. They said well in few months we will have. I asked what is few months, they had no answers. Then they gave me a huge runaround about canceling and this being a breach of contract. Oh they also had they numbers wrong and they 2.5x charged my monthly fee, and demanded a fee to get out of contract, while acting like they were doing me a huge favor, after I with my staff put in over 20 hours of work to enter information, and research and work through all the problems we came across. Totally dishonest, totally wrong on so many levels. Pros Great sales people that can sell ice to eskimos. The ideas sounds great, and I was super excited to start to use the product. Cons The features they promised were either not developed yet, others were not fully functional, and those were the key features they told me about that got me to buy into their product. They took money upfont and wouldn't refund me even though what they promised they couldn't deliver. In over 10 years of being in business this is one of the worst companies I dealt with. End of they day, reputable and confident companies will provide a free trial and no contract. I highly advise to skip this company and look at others that offer a free trial and there are many companies that are month to month because their clients are happy and want to stay with them. Review Source Response from Virtuagym February 13, 2020 Hi Robert, Thank you for your feedback. It's been a while, but we are happy that we have established a good relationship and solved your issues. Continue giving feedback so we can further develop our software. SC Scott C. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Oversold under delivered" October 7, 2021 2.0 Unreliable, oversell under deliver, not willing to be accountable, and dishonest sales people. Avoid this platform at all costs, it will lose your business a fortune. Pros It's quite simple to learn and operate. Cons The short comings are many. It starts with their sales team misleading us about it's functionality. I was very specific about the fact that we wanted a one stop shop for POS, database management, invoicing, communications and gym access. You cannot mass email your database with out using a third party provider like mail chimp, which means you now have to operate two databases. After 2 years we have had so much reputational damage and have recently decided to remove 24 hour access from our offering I will transition to another platform, as the door access software (again third party) kept going offline and denying customers access. They never had solutions or explanations for why it wouldn't work, they blamed the telco's, the power, the third party gate keeper they recommended, our PC's, other software, but never took any responsibility. We never got the App live as they just did not respond for 6 months. Reason for choosing Virtuagym Because I was mislead about it's functionality. Review Source Response from Virtuagym October 21, 2021 Dear Scott, Thank you for taking the time to share this with us. We are very sorry to hear that our product did not fulfill your needs as presented during the sales process. We would definitely like to discuss your experience further for us to have a better understanding of the reasons for the inconveniences you described and find a resolution, so it would mean a lot if you reach out to us personally at support@virtuagym.com, as we were unable to find your account in our system with the information given in the review details. Again, we appreciate your time in reviewing Virtuagym. RL Ryan L. Owner/Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "By far the BEST training software for Fitness Professionals!" February 3, 2017 5.0 I have been using Virtuagym since April 2016.. I have used other platforms for my business (Mindbody, AmStatz, MyPTHub).. Virtuagym is on another level. There is a reason why they are internationally recognized and used by gyms around the WORLD. What sets them apart from any other service out there is there database of exercises and the ability to demonstrate each movement without having to be sent to a youtube video. The workout builder is awesome and very easy to use. The ONLY problem I can say about it is I wish there was a way to switch between reps vs time on exercises, and allow a way to create supersets & circuits. I have been able to easily work around that by just adding a note in the specific workouts I create. And their customer service has already confirmed them working on updating that portion of the software. Speaking of customer service.. They are amazing! You can call them anytime and speak to a real person! If you email them about an issue, someone replies within an hour. Scheduling clients is super easy. The app allows clients to register for their classes and automatically tracks remaining sessions/credits. The nutrition side is great for holding clients accountable and works similarly to myfitnesspal, but better, mainly because it is integrated with the workout portion of the program allowing clients to track calories burned/consumed. As the trainer it allows us to monitor each client individually allowing the info to remain private between trainer/client. The software also has a online portal allowing you to create "groups".. This allows you to separate members and easily communicate with your entire team. Overall I absolutely LOVE Virtuagym. Whether you're running a small studio (like me) or managing a large capacity box gym, investing in Virtuagym will instantly separate you from your "competition", especially with the custom mobile app! \*\*\*\*\*5 STARS ALL DAY! \*\*\*\*\* Pros Everything! But most of all I like the Workout Builder. 2nd would be the "Online Portal" Cons The ONLY thing I wish they would update is the Workout Builder.. Offering buttons to more easily switch reps/time, type of workout (circuit, hiit, supersets). Also maybe a way to copy exercises if you are doing them more than once within a workout? Virtuagym has already confirmed they are working on updates. In the meantime I have been able to easily work around these by adding little notes within the specific workouts. Review Source Response from Virtuagym February 8, 2017 Hi Ryan, thank you so much for your feedback! Just reading this made us feel proud about the hard work we all put into creating not only a great product but also cater each client's specific needs. As my colleagues have already confirmed, we are currently building a new version of the workout editor which will include many more different functions such as circuits and supersets. All best, Alkistis EE Everton E. Fittness Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Virtua experience " December 21, 2021 4.0 Overall I'm pleased with this app so far. Pros The billing and scheduling is what I like the most about this app. Billing- keeps the client updated on their payments amd how many credits they have on their account to be able to purchase sessions. Allowing the clients to be able to schedule the days they train. All easy to navigate and a smooth transition of adding my website to this app. Cons There will only be a few things I'd change a out this app, clients and the public, being able to write reviews. If the virtual avatar can showcase the muscle this being used, have it highlighted. To show the client the muscles being used in video not only through picture.also if it had a voice and talked the client through the workout. Also, hoping for some new updates on the avatar. Review Source Response from Virtuagym December 24, 2021 Dear Everton, We are thrilled to hear about your positive experience with us! Our daily commitment is to work on improving our services, so this is why we greatly value our customer's feedback. Please do not hesitate to share any further thoughts by emailing us at support@virtuagym.com and we will make sure to pass them over to our developers for consideration. Team Virtuagym KD Kayla D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great App, horrible customer service" March 16, 2020 3.0 I rate is a 5/5 for the App and a 1/5 for customer service. Pros I wish I could rate this App 5 stars for everything as it has been an asset to my business. I use it every single day to run my online business, the app itself is very user-friendly for my clients and easy to use on the back end. It has many great features that make creating and following workouts very easy. Cons If you are looking or in need of good customer service, this app isn't for you. They have failed me many times in the customer service department. Slow to respond, sometimes days when I need assistance urgently. My app was down for a month and a half earlier this year, what should have been my best month of the year ended up being my worst of all time. They have a great product, just need to put a lot of work into their customer service. Review Source Response from Virtuagym April 27, 2020 "Dear, Kayla Thank you very much for your review! We are glad to hear that our app has become such an asset for the development of your business and that your clients find our many available features easy to use. The situation you had mentioned about your app being down, did you mean that your entire app was actually down, or were you referring to the issue we had experienced with custom workouts not playing? As the only record of the issue that we have is with the workouts and that was due to YouTube changing their license agreement and unfortunately, that affected any business that relies on YouTube to share their videos. We would love to hear more about your experience so we can continue to improve the service we provide to all of our clients. Please email us at support@virtuagym.com and use the code JA18615 in the subject line. Your feedback is very valuable and welcomed! Sincerely, Your Virtuagym Family." MV Michael V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use platform for mobile app creation" January 10, 2022 5.0 From the initial call to launch of the app everyone was very responsive. Any and all questions were quickly handled. Pros The ease of which schedules for group classes can be designed and offered sold me on this product. There are other options out there but VirtuaGym hits it out of the park. You get what you pay for and this is a top notch product and company. Cons Integration of some health tracking software is difficult to navigate such as linking MyZone but it can be worked-around. Review Source Response from Virtuagym February 4, 2022 Dear Michael, Thank you for providing us with your valuable insight. It is very exciting to read that you have enjoyed your experience with our system, especially, the Schedule module. Our staff is continuously going above and beyond to improve the system and the services we offer, so we will definitely take your feedback into consideration when implementing new integrations. Let us remind you to email us at support@virtuagym.com if you have further ideas or if you need assistance from our support team. Team Virtuagym JA Jocelyn A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Worst company I have ever dealt with!" September 4, 2019 1.0 Terrible, terrible terrible. Pros In the beginning, when I was signing up, they called a few times a week to check in on me. They were happy to hear my suggestions on things that I needed.....however... Cons My suggestions were not implemented. After my 1 yr contract was close to being done, I realized, this is not the software for my business anymore. When I used the contact form BEFORE my 1 yr mark, to ask how I go about cancelling my subscription (since there is NO easy way to do this and no information can be found about it). I received no contact back. I later then tried calling, leaving a voicemail. I then received an email TWO months after my initial contact for request on how to cancel! (and a long thread of back and forth) where the support staff has stated my term has automatically renewed and there is 'conveniently' no trace or evidence that I left a msg or used their contact form to request to cancel and I now owe another yr of subscription. I did NOT give consent to this, in fact the contrary. They have been completely disregarding that I even tried to contact them and just so happened to not contact me at all In the 2 months leading up to it. There is no where where I have consented to them renewing my contract at all. This is a complete scam and DO NOT use this this service at all!! Review Source Response from Virtuagym February 13, 2020 Dear Jocelyn, We apologise for the misunderstanding but from what we can see, you had submitted your cancellation request through the end-user form. Our app is available for free to our end users and therefore if they wish to close their account, it is a simple form and it seems that it's exactly where you ended up. For our customers, when they accept the 12 months agreement, one of the things they have to agree to before the payment can be processed, is that the contract auto-renews after 12 months unless a cancelltion is submitted at least a month prior. It is, of course, unfortunate that such misunderstanding delayed our contact with you and we greatly appreciate your feedback on our process WL Walter L. Fitness consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Thank you Virtuagym!" December 24, 2021 5.0 Able to connect with my client in one place. And able to create workouts and post zoom workouts. Pros Able to build a strong virtual community Cons There use to be a feature for customer service on site that would respond within minutes. That feature is gone. Wish we still had access to that Reason for choosing Virtuagym It has everything I need nutrition, workouts, and able to create virtual community Review Source Response from Virtuagym February 1, 2022 Dear Walter, Thank you for sharing your thoughts with us! Our team is always striving toward keeping our customers satisfied, so it is very exciting to know that this has made such a difference for you. As for the customer service feature on-site, we will take your feedback into consideration, however, you can always give us a call or send us an email with your inquiries to support@virtuagym.com and our team will be glad to help! Team Virtuagym JK Josko K. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worst customer service ever, they don't care about you." February 27, 2020 1.0 Terrible. Pros There were absolutely no pros using this product. Every other system I used was better 10 fold. I have used Mindbody, Acuity, Appointly, and other similar fitness apps. Cons 1) They lied in their sales call. When I asked about payroll they navigated around the question and didn't answer it directly (they don't offer pay roll). They told me that it was a mindbody substitute and while it looked great, their appointment booking was in BETA with many of the features missing. When I told them that I was dissapointed that they lied about the software they denied everything. When I asked for the sales call, they told me that they would give it to me as soon as possible that was 2 months ago... When I call, their managers are always on "lunch" or "in a call" 2) Extremely poor customer service. Constantly ignoring me. Taking days or weeks to respond. Blaming me for issues. Extreme lack of communication with other team members. They have been "attempting to speak to their manager about my case" for the last 30+ days. Good luck getting anything from these thieves. 3) They almost tried telling me that i'm tied into a year long contract. And finally they cancelled it. AFTER taking one more payment from me just a couple days before HAHA. And now that I'm asking for a refund are constantly ignoring me, saying that they'll get it to my asap, but nope. They just want to continue lying about everything thinking that i'll go away. 4) They told me that my implimentation of the software would start on December 9th and they began charging me then. but they didn't start until January. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Because they lied to me in the sales call. Review Source Response from Virtuagym April 28, 2020 "Dear, Josko Thank you for your review, We are very sorry to hear that your Virtuagym experience was not as you expected from the sales standpoint. During the sales process, your needs are analyzed and our sales team will adapt our different modules accordingly. Nevertheless, I understand that the lack of clear communication must be very frustrating for you. We will definitely look into the details of the communication that took place between our you and our team and address any possible areas of opportunity we may find on our way. Once again thank you for taking the time and sharing your opinion. With Warmest Regards, Virtuagym, " AG Alex G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Good product for my Online PT business" March 6, 2020 4.0 Overall I'm satisfied to be able to have a tool that takes lots out of my plate in admin processes. Pros Easy to create workouts and deliver them to my clients. Keeping track and accountability are major for keeping motivation. The business admin has been very helpful to keep finances easier Cons The customer service communication at the beginning with me was not good, take to long for getting and answer. I see they have been working on it, but still, lots more to do to improve post-sales client service Review Source Response from Virtuagym April 23, 2020 Dear, Alex! Thank you very much for sharing your experience with us. We are excited to read that you have found our workout components and administrative module useful when guiding your clients throughout their fitness journey! As a team, we want to sincerely apologize for the inconveniences you had experienced during your initial communication with our customer care division. We will continue working towards becoming more effective when addressing our clients' requests in order to deliver outstanding service! Once again thank you for your suggestions! With warm regards, Your Virtuagym family. RC Rebecca C. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Satisfied customer " March 17, 2020 5.0 I think a lot of work needs to be done on the client interface in terms of scheduling workouts and how they view these. The word that comes to mind is clumsy. Pros Easy to use once you know how. I have been using this for bookings and managing my accounts and it works well. Cons The cost to increase membership base. I run Group training and would love to be able to add these members onto the system but it is gets too expensive. If I could I would use the booking functionality more. Further to this the app in terms of clients experience is not great and east for clients to use and understand so I tend to not use this. When putting in place programmes for clients it is confusing for them to find the workouts. This needs to be simplified. Reason for choosing Virtuagym Because I had used this when working at a gym before going out on my own and knew how to use it. Review Source Response from Virtuagym April 27, 2020 "Dear, Rebecca Thank you so much for sharing your experience with Virtuagym! We are happy to hear that you find our modules for booking and managing accounts useful for your business. We would love to discuss with you further how you envision a more user-friendly interface for your clients and we understand that this is the #1 priority for most of our clients. Please email us at support@virtuagym.com using the code JA35287 in the subject line. We look forward to hearing from you soon! With warmest regards, Your Virtuagym Family." PR Pam R. Owner Consumer Services Used the software for: Less than 6 months ### "One Stop Shop" December 20, 2021 5.0 Pros This software does literally everything for you in ONE PLACE! This software completely eases the burden of being a business owner or having to use multiple different software platforms. Everything you need is in one place! Cons Not a single thing. I love this software! Review Source Response from Virtuagym December 24, 2021 Hello Pam! Thank you for your time in reviewing Virtuagym! It is highly pleasant for us to know that you like our software! We appreciate your business and the confidence you have placed in us. Please do not hesitate to contact us at support@virtuagym.com if we can be of further assistance. Team Virtuagym SW Stephen W. Manager Hospital & Health Care Used the software for: 2+ years ### "My local gym uses Virtuagym to more effectively manage my member experience " November 1, 2023 5.0 I moved to my new gym about 1-2 years ago, and they automatically use the Virtuagym platform to manage member profiles. As a valued member, I've been able to interact with this platform and have definitely enjoyed its ease of use and straightforward features. Pros My gym and trainers use Virtuagym to manage member profiles, and I personally use a customer-facing version of it on my end. I love being able to track my fitness schedule alongside my trainer's gym calendar. Additionally, I'm able to track my membership, monthly pricing, extra gym features, and even fitness goals. Cons I wish I would be able to customize my fitness goals a bit more holistically on the app. Review Source DS Denyne S. Administrative Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Good Software" December 17, 2021 4.0 I really like the ability to reach out via email to VG with any questions I have and receive helpful responses. It's nice to have a consistent consultant who answers most of your questions, that's a nice touch to communicate with the same person each time. Pros The community feature is a nice way to stay in touch with members. The Financial tab is also very helpful, and assigning memberships is straightforward. Cons Sometimes the language was hard to make sense of, but I think that's because it is a European based company and I am in North America. Review Source Response from Virtuagym December 22, 2021 Dear Denyne, Thank you very much for taking the time to review Virtuagum! It means a lot to have our clients share their experiences, especially, during this time. We are also glad to inform you that the community module is our number one priority next year, so great improvements will be implemented! As for the language, this is something we have been gradually working on by adjusting the system to each market around the globe. Do not hesitate to reach out to us at support@virtuagym.com if we can be of further assistance. Team Virtuagym WP Walter P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Best value" December 14, 2021 4.0 Pros I like the ease of use for me and my fitness clients. Cons I do with that there was a video that new users could watch to get an overview of navigation. Reason for choosing Virtuagym Virtuagym provided the best overall value when compared to other products. Review Source Response from Virtuagym December 16, 2021 Dear Walter, Thank you for sharing your thoughts with us! Our daily commitment is to work on improving our services, so this is why we greatly value our customer's feedback. Please feel welcome to reach out to us at support@virtuagym.com so we can learn more about your request and hand it to our specialists. Team Virtuagym YS Youngsook S. Business Development Manager Financial Services Used the software for: Less than 6 months ### "Great Choice to Gym Owners to Manage Their Works" April 29, 2023 4.0 I found and recommend Virtuagym to my client who has a own gym. He had be finally very pleased with it after a few bad experiences wtih other softwares. Pros Virtuagyms user-friendly interface and integrations with other fitness apps and devices make it a valuable tool for fitness management. It offers a range of features for all gym owners, trainers, and clients. Cons Some features, such as nutrition tracking, are not as robust as other specialized apps. And the pricing could be considering for some users. Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Review Source Response from Virtuagym August 17, 2023 Hello Youngsook, We truly appreciate your fantastic review and the time you took to share your thoughts. Your feedback is highly valuable to us. If you ever feel the need to send us more feedback you can always reach out to through support@virtuagym.com Thanks again for this wonderful review. With kind regards, Team Virtuagym Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.