--- title: "Virtuagym Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Virtuagym the right Personal Trainer solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132191/Virtuagym/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-30" --- Virtuagym 3.8 (265) [View alternatives](https://www.capterra.com/p/132191/Virtuagym/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 30th, 2026 # Reviews of Virtuagym Ease of use 3.8 Customer Service 3.8 ## Pros and Cons in Reviews MZ Malika Z Administrative assistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Overall experience left me satisfied, as it is a decent option for health, wellness and fitness enthusiasts helping will general management, billings, onboarding etc“ April 4, 2026 ST Sean T Member SupportHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “I used Virtuagym for many years but after switching I can look back and realize that many people have problems navigating and using Virtuagym, especially senior citizens.“ October 25, 2024 Maikel B DirecteurHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “The nine tiles on the dashboard give me instant access to all the essential features I need, like tracking my meals and monitoring my weight progress.“ June 16, 2024 Maikel B DirecteurHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “but the security to install the app can be some of a problem if you aren't used to installing apps on your phone“ June 16, 2024 JD Jonas D OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Their modules (Coach, manage, engage) are all individually very well made and hold up to their competitors (amongst top 10 best). But Virtuagym really outshines them all by including all these modules into one, making it very easy to onboard clients for your gym scheduling, memberships, billing and coaching software. Where other options will have you using several software programs with multiple registrations and logins for your clients.“ December 14, 2023 EG Eimantas G Wellness CoachHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “They only refunded our last payment, so we ended up spending 300 Euros for nothing.“ July 6, 2024 JD Jonas D OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Now I have grown my own gym with 100+ members, and Virtuagym has helped me tremendously in building and sustaining this growth.“ December 14, 2023 EG Eimantas G Wellness CoachHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “They offered a free 3-week onboarding period, but it ended up taking 3 months.“ July 6, 2024 ## Showing most helpful reviews Showing 1-25 of 265 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Personal Trainer Coach Used the software for: Less than 1 year ### "Schneller Verkauf – kaum Unterstützung bei der Einrichtung" June 21, 2026 2.0 Leider bin ich vom Kundensupport von Virtuagym enttäuscht. Während des Verkaufsprozesses war das Team sehr schnell, freundlich und hilfsbereit. Nach dem Kauf und bei der Einrichtung der Software änderte sich dieser Eindruck jedoch deutlich. Statt persönlicher Unterstützung wurde ich überwiegend auf Support-Videos und Hilfeartikel verwiesen. Gerade in der Einrichtungsphase hätte ich mir eine individuelle Begleitung und direkte Unterstützung gewünscht. Nach dem Erwerb der Software hatte ich das Gefühl, weitgehend auf mich allein gestellt zu sein. Für ein Produkt dieser Art erwarte ich einen deutlich besseren Kundenservice, insbesondere beim Onboarding und der Implementierung. Die Software selbst bietet viele Funktionen, aber der Support nach dem Kauf hat meine Erwartungen leider nicht erfüllt. Pros Moderne und umfangreiche Software mit vielen Funktionen für Fitnessstudios und Personal Trainer. Der Vertrieb ist freundlich, schnell erreichbar und beantwortet Fragen vor dem Kauf kompetent. Cons Nach dem Kauf lässt der Support deutlich nach. Bei der Einrichtung wird häufig nur auf Videos und Hilfeseiten verwiesen. Persönliche Unterstützung und eine aktive Begleitung beim Onboarding fehlen weitgehend. Review Source Malika Z. Administrative assistant Used the software for: Less than 1 year ### "Management software for fitness and wellness " April 6, 2026 4.0 Overall experience left me satisfied, as it is a decent option for health, wellness and fitness enthusiasts helping will general management, billings, onboarding etc Pros The onboarding is very explicit and well explained, the service offers a wide range of benefits, reasonable pricing Cons Customer service and client support has a low response rate, the overall interface can be more user-friendly, as in some parts it may be difficult to navigate Review Source maikel B. Directeur Used the software for: 3-5 years ### "how to use Virtuagym as a white label" June 21, 2024 5.0 Using Virtuagym as a white label for the Weightlottery platform has been a game-changer for me. The app’s user-friendly interface and intuitive design quickly became a part of my daily routine. The nine tiles on the dashboard give me instant access to all the essential features I need, like tracking my meals and monitoring my weight progress. Pros Easy to use after you installed the app on your mobile phone. Also the security to enter the platform is great Cons but the security to install the app can be some of a problem if you aren't used to installing apps on your phone Review Source R Reviewer Owner Used the software for: 3-5 years ### "Virtuagym for the solo business owner" August 13, 2020 4.0 They have been really receptive. When their rates did go up - I thought here we go again - and I would be switching software but we found a solution. Pros I run boutique private training studio, as well run group classes at another facility. Because I am a sole operator, in my research many of these services can be too expensive as they are geared for gyms and bigger studios. Virtuagym worked with me to design a package that met my needs and I really appreciate that. Cons The report system is geared towards gyms and recruiting new members. I have had the same members for years so would love to see reports broken down by product sold each month vs new members. Review Source AM Amy M. Owner Used the software for: Less than 1 year ### "The WORST Customer Service ever....but really good App based system for workout tracking" January 8, 2020 2.0 I was attracted to them for their features, which I have not found a comparable replacement (maybe I'll will try programming my own in the future), but honestly, it is never going to be a one-stop shop as I was hoping with the way their system is going. I absolutely DREAD talking to their customer support system as they are very ignorant and stubborn about their policies, I think there have been a few people \[SENSITIVE CONTENT HIDDEN\] who have been understanding of our issues and actually tried to help. Everyone else seems to think that our problems are not their problem, and don't really take the time to truly understand their own software. Payment system is absolute crap, you're better off using a different system like Stripe or Square. Their scheduling went down for a whole day and all we got was a "SORRY" e-mail. I mean...our customers were unable to book for a whole day which is several hundred dollars in revenue and that's all you can say? We switched to a different booking software when that happened. But I will most likely keep virtuagym for the fun features they have like the workout tracking and such (and also because I am inadvertently locked in for a 1-year contract that was never fully explained and keeps increasing because no one will take the charges off....yay.) Pros Their workout trackers are awesome. I love that they integrate with different companies (though maybe not particularly well) as I was trying to set up an integration with AccuroFit and after two month, it still seems they cannot figure out how to do this. I purchased their recommended bioimpedance scales which is great because we are able to run gym challenges, and members love being able to track their lifting workouts and have a workout player whenever they want. We regularly use the community portal aspects of the software and the app based system makes it easy to talk to members and send notifications about specific things. Cons Their salespeople are good. Good enough that with their features alone they can convince you to purchase a YEAR LONG subscription without trying it out. By the way, they don't ever explain to you what features you're paying for or when your pricing goes up, why that happened because you accidentally made some changes that affect your subscription. The customer support team/on-boarding team is absolutely dismal. From day 1, I felt like I was explaining to their support how their system worked. They have no idea what is going on and they basically give you 2 30 min phone calls and expect you to figure it out on your own (when they can't even figure it out). I wanted to setup a system that allowed for different credits and booking based on levels and their onboarding specialist asked me during our first phone call "What software did you switch from and why?" I explained that I switched from WellnessLiving and what I liked about them and person managing our account told me "Well maybe you should have stuck with them." They have an difficult system for trying to reach anyone to answer your questions. They use Zendesk, which is both incredibly confusing as it goes into (how I understand it) a central e-mail system which can take them 1-3 days to get back to you. At which point, they respond with very unhelpful advice or flat out ignorance. Also, their pay service integration sucks. It is very difficult to use them for bookkeeping and POS and I ended up just resorting to Square. Review Source R Reviewer Certified Holistic Fitness & Behavioral Health Specialist + Studio Owner Used the software for: Less than 1 year ### "I love this product for my fitness studio!" December 8, 2021 4.0 I really appreciated the thorough training across multiple weeks on setting up the software to align with my brand & how to use it the way that best fits my needs as a small town fitness studio. The customer has been fabulous if I ever need to reach out, and my customers seem to enjoy the app experience. It’s great to have a community area that’s away from social media for them, plus they can track their progress & receive extra coaching from me there. It’s been a crucial part of my operation of a small, class-based boutique fitness studio over the last year! Pros I like that I have a custom app for my members to book the classes we schedule, and that it handles all of the transactions for memberships, goods, & services digitally. I don’t have a cash register in my fitness studio, and everyone can use this app. Cons My biggest struggles with the software are mainly due to tech issues to fully utilize the software AND represent all that I want to in the app, which are probably more due to user error. Review Source R Reviewer Owner and Personal Trainer Used the software for: 1-3 years ### "Great tool for Personal Trainers" December 21, 2021 5.0 I’ve had a great experience between the Programming and the customer service. Pros The ability to create workouts with avatars for clients. Cons Schedule integration is a little confusing between the scheduler and Appointment Schedule. It would be a lot easier to manage if they communicated or were combined. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Not Ideal for Small Business Users" September 18, 2020 3.0 I wasn't happy with the onboarding process as training was mostly independent and delay response time from support team. There was no option to buy out of 12 month agreement due to dissatisfaction with the product so you're left with a product that you dread to use. Only made use of their software for a couple months before switching to another product. Currently waiting for terms of agreement to expire so I don't have to see my account being billed by them. Pros I enjoyed the community board feature where updates can be posted in real time to the group/clients which promotes interaction. The app user friendly according to member feedback. Cons Not ideal for martial arts based businesses. The templates and features within the software seem catered more towards larger chain gyms/health clubs to track fitness stats important to personal training and traditional group fitness classes. The initial sales call made it appear that it would be easier for a small business to use, but it didn't feel like that at all. Review Source R Reviewer Client Experience Director Used the software for: Less than 1 year ### "DO NOT USE THIS SOFTWARE" January 27, 2020 1.0 Dealing with virtuagym has been an absolute nightmare. If I could give it less than zero stars, I would. Pros The only positive thing about virtuagym is being able to put our company's circuits in the app for clients to use during open session. However, we were told that we'd be able to film and upload our own exercises and that has only worked once. I've spent HOURS editing and uploading videos only to have them not work. It's beyond frustrating. It took 3 weeks to hear back about this issue and all I received was "Currently, there is a bug that is affecting a few portals the same way and it is almost ready for deployment by our software developers." 6 weeks later and the videos still don't work. Cons Everything about this software is a joke. We've had countless issues dealing with them and little resolve. The biggest issue we've had is the "system" copying contracts and adding unpaid credits to client’s profiles. We've had over 130 credits applied which is over $10,000 worth of sessions. I work for a small business and if we hadn't noticed this, we would be out of business. We’ve had contracts ended and added by the “system” as well discounts being added or not removed. It takes days, sometimes weeks to hear back from anyone about anything. When they email asking if the “ticket” has been resolved and I say no, they close the ticket out and we never hear back from them regarding the issue. I’ve been asking for weeks to get a call with upper management for my boss to speak with someone and we finally got something worked out and the call was canceled and hour before it was supposed to happen. I would use extreme caution doing business with them. I was not a part of the company when we brought VirtuaGym on, but they must have a good sales team. However, that’s where it ends. Review Source R Reviewer Dance Fitness Pro Used the software for: 3-5 years ### "Not Worth the Hassle" May 4, 2021 3.0 Not that great, since the person who told me about the software told me that I had to only give a month's notice for my license to be cancelled, but I am told I have to give a YEAR's notice. I'd also rate the customer service a 2.5 at best, as they like to blame you, the customer, for any issues. Pros Ease of putting in client info, though I did not like that everyone was automatically a male. Very strange. Cons If you have clients who have expirations for packages, the software does not keep track of it as users book classes, nor does it keep track of the number of credits left as clients use them. You are only aware when there is none left. There is a pop up that pops up each and every time you log on, even if you click on "no thanks" for the notifications. Review Source R Reviewer Personal Trainer Used the software for: 3-5 years ### "Werewolf Fitness" November 22, 2023 3.0 Pros Workout library , nutrition section was quite good and easy to use. Cons The customer services are nightmare , take ages to get back to you . Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Terrible Terrible Terrible, stay away!" April 26, 2017 1.0 If they provided a good service that people wanted to continue to use, they would not need a 12-month contract. They have great, slick, fast talking, smooth sales people, and the website is great and it all sounds so good. They do not offer a free trial and the only way was to sign up. They had me convinced, and they said that all that I wanted they would deliver. Well, once I signed the contract that all changed. With a hefty set up fee, which included them loading the excel list of my client info into Virtuagym, they didn't do anything else, so that is a huge rip off. Then the story continued to fall apart even more. They claimed to have this amazing app for workouts which turned out to be incomplete, and not able to adjust a parameter in it like they promised it did. The sales tax is included in the pricing, so for US market this is an issue, and they had no good solutions. During the sales process they said they have tagging feature which for my business is key, and when I got to use the program the tagging feature was up, but you could only add tags, the delete button they told me has not been built yet and there was no reporting I could pull from the tags, essentially it was useless. They said well in few months we will have. I asked what is few months, they had no answers. Then they gave me a huge runaround about canceling and this being a breach of contract. Oh they also had they numbers wrong and they 2.5x charged my monthly fee, and demanded a fee to get out of contract, while acting like they were doing me a huge favor, after I with my staff put in over 20 hours of work to enter information, and research and work through all the problems we came across. Totally dishonest, totally wrong on so many levels. Pros Great sales people that can sell ice to eskimos. The ideas sounds great, and I was super excited to start to use the product. Cons The features they promised were either not developed yet, others were not fully functional, and those were the key features they told me about that got me to buy into their product. They took money upfont and wouldn't refund me even though what they promised they couldn't deliver. In over 10 years of being in business this is one of the worst companies I dealt with. End of they day, reputable and confident companies will provide a free trial and no contract. I highly advise to skip this company and look at others that offer a free trial and there are many companies that are month to month because their clients are happy and want to stay with them. Review Source R Reviewer Director Used the software for: 3-5 years ### "Oversold under delivered" October 11, 2021 2.0 Unreliable, oversell under deliver, not willing to be accountable, and dishonest sales people. Avoid this platform at all costs, it will lose your business a fortune. Pros It's quite simple to learn and operate. Cons The short comings are many. It starts with their sales team misleading us about it's functionality. I was very specific about the fact that we wanted a one stop shop for POS, database management, invoicing, communications and gym access. You cannot mass email your database with out using a third party provider like mail chimp, which means you now have to operate two databases. After 2 years we have had so much reputational damage and have recently decided to remove 24 hour access from our offering I will transition to another platform, as the door access software (again third party) kept going offline and denying customers access. They never had solutions or explanations for why it wouldn't work, they blamed the telco's, the power, the third party gate keeper they recommended, our PC's, other software, but never took any responsibility. We never got the App live as they just did not respond for 6 months. Review Source R Reviewer Owner/Personal Trainer Used the software for: Less than 1 year ### "By far the BEST training software for Fitness Professionals!" May 17, 2017 5.0 I have been using Virtuagym since April 2016.. I have used other platforms for my business (Mindbody, AmStatz, MyPTHub).. Virtuagym is on another level. There is a reason why they are internationally recognized and used by gyms around the WORLD. What sets them apart from any other service out there is there database of exercises and the ability to demonstrate each movement without having to be sent to a youtube video. The workout builder is awesome and very easy to use. The ONLY problem I can say about it is I wish there was a way to switch between reps vs time on exercises, and allow a way to create supersets & circuits. I have been able to easily work around that by just adding a note in the specific workouts I create. And their customer service has already confirmed them working on updating that portion of the software. Speaking of customer service.. They are amazing! You can call them anytime and speak to a real person! If you email them about an issue, someone replies within an hour. Scheduling clients is super easy. The app allows clients to register for their classes and automatically tracks remaining sessions/credits. The nutrition side is great for holding clients accountable and works similarly to myfitnesspal, but better, mainly because it is integrated with the workout portion of the program allowing clients to track calories burned/consumed. As the trainer it allows us to monitor each client individually allowing the info to remain private between trainer/client. The software also has a online portal allowing you to create "groups".. This allows you to separate members and easily communicate with your entire team. Overall I absolutely LOVE Virtuagym. Whether you're running a small studio (like me) or managing a large capacity box gym, investing in Virtuagym will instantly separate you from your "competition", especially with the custom mobile app! \*\*\*\*\*5 STARS ALL DAY! \*\*\*\*\* Pros Everything! But most of all I like the Workout Builder. 2nd would be the "Online Portal" Cons The ONLY thing I wish they would update is the Workout Builder.. Offering buttons to more easily switch reps/time, type of workout (circuit, hiit, supersets). Also maybe a way to copy exercises if you are doing them more than once within a workout? Virtuagym has already confirmed they are working on updates. In the meantime I have been able to easily work around these by adding little notes within the specific workouts. Review Source R Reviewer Member Support Used the software for: 1-3 years ### "Look somewhere else" October 29, 2024 2.0 VirtuaGym overall I would say is not for everyone. I used Virtuagym for many years but after switching I can look back and realize that many people have problems navigating and using Virtuagym, especially senior citizens. Pros It was easy to navigate and the layout is kind of clear Cons VirtuaGym is not very user friendly and I had lots of members calling and reporting problems Review Source R Reviewer Health- and Lifestyle counseler Used the software for: 3-5 years ### "VG can be big" May 17, 2017 3.0 I like VG because it offers it all. In the beginning the development went very fast, but lately I didn't see a lot of improvements. The small details make VG hard to work with. And also for training, I don't like it. It's to complex The supportservice is great and doing the best they can. I hope the development will show some results in the next year. Pros Virtuagym tries to be a total sollution, and will be that. But for no it's "in progress". Has a lot to offer. The foodapp is great Customer administrations is good, but need a lot of solvings Roster app is great. Easy overview of groupsessons and PT. Extra pay options are good. Cons Trainingsapp is to difficult to use. Takes to much time to search for excersises. App is not ready for Ipad. Customer administrations is not perfect, but for that goal it has to be perfect. It's so unhandy that you cannot undo your actions. Coachingapp is not usable to coach. I want to get a sigh when it's my cliënts birthday, when they want or need contact with an instructor. Taskapp is not easy to use. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Need Help? Good Luck" October 4, 2021 2.0 Customer Service People are very nice and try to help as best as they can...but you can never get a quick answer. They don't want you to call so you have to email and it takes alot of time to get a response. And God forbid if you have to ask another question based on their response. Then you have to wait another day or 2 to get an answer. I'm sure its that they are super busy and trying their best, but I used this company once before and thought I'd try it again and seems like more for the same... Pros App with Exercise Library I thought would be a great thing for our business Cons Software is very annoying to figure out. I'm very good with this stuff and having several issues figuring out what does what. Alot of simple features, they just do not have the capability of doing for some reason.. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Virtuagym Review" December 22, 2021 5.0 Love it Pros The Virtuagym software is awesome. It has allowed me to start up and run my company without having to worry about billing, scheduling, video workouts, etc. Customer service A+ Cons No cons thus far, this software is a real blessing. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great for Online Trainers " January 5, 2022 4.0 Pros Virtuagym makes creating, amending and scheduling workouts for my clients easy. It saves so much time. There is a great variety of exercises to choose from with instructions and descriptive video. Cons I would prefer there is an option to leave out the food app. This has been confusing for my clients as I deliver Meal Plans through a separate portal. Review Source R Reviewer Strength Coach, and Physical Therapist Used the software for: Less than 1 year ### "VirtuaGym is an EXCELLENT app, for remote training options!" August 24, 2021 5.0 I must say, having \[SENSITIVE CONTENT\] as our initial rep, then being transferred to \[SENSITIVE CONTENT\],as our on-board consultant, was instrumental in giving VirtuaGym a FIVE star rating! All staff members were very kind, patient, and knowledgeable. Special recognition to Jalyzsa for going above, and beyond. She KNOWS her material, hands down. No way could’ve Apex Training BBC would have such a beautifully designed app, along with being proficiency taught how to work through the multiple elements of the app. She’s an exceptional asset to VirtuaGym, and hope the company recognizes this. Pros Very user friendly! Nice layout, and organization of tabs, and detailed explanation how to navigate through the program. Chat box, and he ring e-mail support is a huge plus. Cons There really wasn’t anything that I didn’t like about the software, except would like some exercises with more foam rolling animation for spinal mobilization, and some power bag movements relating closer to Olympic weightlifting. That’s would I’d like to see, such as power cleans, RDLs, and push presses performed with a barbell. I’m a weightlifting coach. Not seeing the Oly lifts in the program was my only disappointment. Review Source R Reviewer Assistent manger, dietitian & sports teacher Used the software for: 1-3 years ### "Nice to work with Virtuagym!" August 21, 2023 4.0 Pros The whole manage system, booking system (schedules) & the support by email Cons Credit system: when clients pause, they still receive credits. It's different to work with the coach app & on the web (you have much more option on the web). Review Source R Reviewer Personal trainer Used the software for: 1-3 years ### "I Love virtuagym" May 29, 2023 5.0 Personal training Pros Everything it works very good. I can see al my members of my school en work at Mondriaan, Haagsche hogenschool, Event Leisure en Defensie Cons I like it all. I like al the features I can see al statics en important features. Review Source R Reviewer Gym owner Used the software for: 1-3 years ### "Good platform, but no payment system support in Denmark & bad customer service" August 14, 2020 3.0 Good platform, but really bad service. They dont fix bugs thats not working, slow custom service. If you have a gym or fitness center in Denmark / Europa dont buy this system. Payment does support it & there not helping you fixing it! Pros \- Easy to use - alot of features - Good app setup - Good platform layout. Cons \- Support reply is really really bad..... Long reply time when you write a email. - No phone line for service or support. - Automatic payment system does not support Denmark (Paysafe, Mollie Sepa, Gocardless dont work in denmark) - Still working to get the automatic payment system to work, but there not helping out. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Revieuw virtuagym " April 10, 2024 5.0 Pros Pictures of the exercise so it’s easy to see for the customer what kind of exercise he need to do Cons You can not implementate dropsets or supersets in the training programm Review Source R Reviewer Director Used the software for: 3-5 years ### "'Client Success Team' & Updates problems" November 6, 2019 3.0 Not as it was described upon selection Pros Workout plans, meal plans and invoicing on 1 software Cons 'Client Success Team' & all the issues that come up with each developer's update. After doing our best to keep up with the numerous issues encountered we have 2 major issues that are severely affecting our business. We have already emailed the 'client success team' for months but no temporary solution/help was provided and honestly we doubt even if the issues were understood, further to the replies received. We also asked for the contact details of someone at a higher position and where informed that he can give us a call only next week! 1 of the issues has been reported 3 months ago and till today no feedback/solution whatsoever were offered. It's already the second day with the 2nd issue and this is keeping our business on hold. For obvious reasons such issue is costing us a lot of money plus damage to our reputation with our clients. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.