# Page 2 | Virtuagym Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Virtuagym the right Personal Trainer solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132191/Virtuagym/reviews --- Virtuagym 3.8 (264) [View alternatives](https://www.capterra.com/p/132191/Virtuagym/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Virtuagym ## Showing most helpful reviews Showing 26-50 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MZ Malika Z. Administrative assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Management software for fitness and wellness " April 4, 2026 4.0 Overall experience left me satisfied, as it is a decent option for health, wellness and fitness enthusiasts helping will general management, billings, onboarding etc Pros The onboarding is very explicit and well explained, the service offers a wide range of benefits, reasonable pricing Cons Customer service and client support has a low response rate, the overall interface can be more user-friendly, as in some parts it may be difficult to navigate Review Source JL Jorge L. Gerente Sports Used the software for: Less than 6 months ### "Valoración Virtuagym" February 25, 2025 4.0 La App es limitada en cuanto a modificaciones, pero por otro lado , aceptan comentarios y trabajan para solucionarlos, cosa de agradecer. La lista de espera no respeta el orden de prioridad, pero me consta que están trabajando en ello. El contrato es anual, con que para la entrevista inicial has de ser muy específico con lo que quieres y hacer hincapié en detalles que para ti son importantes. Los Retos que se presentan para los clientes son interesantes, además del control de peso y medidas que cada cliente puede usar de forma individual y tener un seguimiento más exhaustivo. Pros El sistema para entrenamiento me parece muy bueno. Cons La App tiene que mejorar detalles de gestión de sesiones, pero también depende mucho de tu formato de trabajo. Alternatives considered [Perfect Gym](https://www.capterra.com/p/143255/Perfect-Gym/) Reason for choosing Virtuagym Porque me dijeron que hacía todo lo que necesitaba. Switched from [TIMP](https://www.capterra.com/p/196549/TIMP/) Porque me vendían que era lo mismo , pero que además añadía entrenamientos. No es lo mismo , es peor. Review Source AV Arjan V. Personal traininer Sports Used the software for: 2+ years ### "Top Systeem!" November 18, 2024 5.0 Pros Super uitgebreid systeem! Makkelijk in te stellen en voor klanten zeer representatief. Cons Soms wat buggie, maar nooit lang gelukkig. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) veel uitgebreider en meer functionaliteiten. Review Source ID Ivo D. Administrador Entertainment Used the software for: 1-2 years ### "Falla mucho, no lo recomiendo!" March 19, 2025 1.0 Mal, fatal… muchísimos fallos , pesimo, no lo recomiendo… Pros Al principio iba bien, luego empezó a fallar muchísimo.. Cons Falla siempre las horas donde mas flujo de gente hay. Review Source ST Sean T. Member Support Health, Wellness and Fitness Used the software for: 1-2 years ### "Look somewhere else" October 25, 2024 2.0 VirtuaGym overall I would say is not for everyone. I used Virtuagym for many years but after switching I can look back and realize that many people have problems navigating and using Virtuagym, especially senior citizens. Pros It was easy to navigate and the layout is kind of clear Cons VirtuaGym is not very user friendly and I had lots of members calling and reporting problems Review Source MS Miguel S. Entrenador personal Sports Used the software for: Less than 6 months ### "No recomiendo Virtuagym " January 2, 2025 1.0 Una pesadilla, a pesar de que no funciona bien estás atado un año a pagarles y acabas contratando otra aplicación y pagándoles también a ellos. No la recomiendo Pros No me ha gustado nada, diseño simple y poco atractivo, no se puede usar bien con móvil, añadir a cada nuevo cliente es realmente trabajoso y complicado. Cons La primera es que te hacen firmar el contrato con prisas para que no lo puedas leer bien. El segundo es que falla en lo más básico realizas reservas y se borran solas. Un desastre Review Source sL sofia L. entrenador Sports Used the software for: Less than 6 months ### "no cumplen con los pactadoo, servicio pèsimo, publicidad engañosa" July 4, 2024 1.0 Pros tener el un tiempo de formaciìon e implementaciòn sin cargo es una ventaja y por eso en un principio elegì virtualgym Cons Comprè el servicio de virtualgym hace dos meses. Soy entrenadora y utilizo la app para crear rutinas, subir videos de clases y armar la dietas. En la publicidad de virtual gym dice que el sistema arma dietas personalizadas creadas por dietistas profesionales de la universidad de Amsterdam . Comprè el plan màs caro por el descuento que me ofrecieron para tener mi propia app. Te ofrecen un mes de formaciòn para configurar la app de manera personalizada. Aùn estando en perìodo de implementaciòn me dì cuenta que no te arma dietas individualizadas. Solo te hace una valoraciòn general acerca de que porcentaje de hidratos, proteinas y micro y macro nutrientes necesita una persona pero no es una dieta individualizada. He utilizado otros softwares mucho mejores que ofrecen las dietas individualizadas basadas en los objetivos y datos de biopedancia y ademàs miles de recetas. Cuando notè que esto no existe en virtualgym, a dos semanas de haber comprado el servicio y estando en perìodo de formaciòn quise cancelar el contrato y me lo denegaron. Además el servicio al cliente es pèsimo. Estuve una semana tratando de comunicarme por telèfono . Por otro lado el primer mes ya me habìan cobrado un precio que no era el acordado. soy entrenadora con 20 años de experiencia y he trabajado con otras Apps y esta no la recomiendo para nada.. Review Source Maikel B. Directeur Health, Wellness and Fitness Used the software for: 2+ years ### "how to use Virtuagym as a white label" June 16, 2024 5.0 Using Virtuagym as a white label for the Weightlottery platform has been a game-changer for me. The app’s user-friendly interface and intuitive design quickly became a part of my daily routine. The nine tiles on the dashboard give me instant access to all the essential features I need, like tracking my meals and monitoring my weight progress. Pros Easy to use after you installed the app on your mobile phone. Also the security to enter the platform is great Cons but the security to install the app can be some of a problem if you aren't used to installing apps on your phone Review Source tB taylor B. Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "SCAMMERS- BUYERS BEWARE!!! This is long but please read I am trying to save you some coins." December 18, 2018 1.0 THE WORST! After a few days of dealing with a faulty product and receiving little to no help with my issue, I reached out to my account manager, to have my money refunded and contract canceled on 11/8. I've used other services in the past and I've never had to sign any contract that did not "allow" me to cancel, which should have been a red flag. They also have no trial period which is another anomaly with Virtuagym and also, another red flag. She waited just a day before a week (11/14) to respond to me and she claimed that my contract was submitted for cancellation because "management handles cancellations". When I responded and asked who I should be waiting to hear from, she did not respond and that email remains unanswered. I'd like to note that prior to me reaching out for a refund, she was very quick with her replies. After that, getting in contact with someone was nearly impossible no matter how many times I called or emailed them. I made my last call to them the day after Thanksgiving and left a voicemail saying that I was waiting until Monday before I called my bank to dispute the charge. I waited until Wednesday and heard nothing so I disputed the charge. The funniest thing about all of this that the workout editor as I am typing this STILL does not work. Finally, on 12/5, almost a month since I reached out, I got an email saying my contract was being submitted to management...even though she claimed she submitted it on 11/14. Pros I liked the multiple discussion groups that could be created. Theoretically, virtuagym has features that COULD, could being the keyword, change the game. Unfortunately, the system had way too many glitches to be used for business purposes unless you are trying to look like a joke who has no idea what they are doing. Cons Faulty Workout editor and the other glitches I experienced. I wish I could add video to these reviews to show what the workout editor was doing since its hard to explain, but basically, it was not working as it should AT ALL. Even customer service AND my account manager, who conveniently disappeared when I asked for my money back, admitted that the redirects that were happening within the editor made no sense. It was clearly faulty. I was also unable to message clients within the software because it would tell me "no records found" even though if you went to the client list, they were clearly in the system. I was also given little to no guidance when I was having an issue with payments, not processing. Basically, everyone has to be manually charged if you have a service fee in place. So all my clients were only being charged the service fee, and the monthly balance would land in outstanding. When I reached out to customer service about this and asked if there was something I need to do manually in order for the rest of the payment to process, I was told no. I even asked a follow-up question to MAKE SURE there was nothing I needed to do. Of course, it was later revealed that the outstanding balances were there because I did not send the invoices, which means YES, you do have to manually process the payments as I guessed when I contacted customer service, even though they apparently don't know this themselves. Review Source Response from Virtuagym December 21, 2018 Dear Taylor, Thank you for writing your detailed review. I made sure to look through your history of communication with our consultants and get a clear picture of the events. While I would have to dispute your statement about receiving "little to no help" with your issues, as I can see that other than weekends and holidays, the team has been very diligent and fast with their responses; I do see that you had a few issues within the system. Unfortunately, when dealing with technology, problems will always arise and while we try to deal with the issues quickly and thoroughly to minimize the disruption to your business, at times it can take longer than desired to fix a problem. I am sorry that you had felt that you were scammed and not delivered what you had expected but I can genuinely say that the team had worked hard to answer and resolve your issues in a timely manner. Do let us know if there is anything else we can be of assistance with. Sincerely, SM Steven M. Owner/Operator/Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Consumer Feedback" April 26, 2023 5.0 Overall, I am happy with the functions of the product. The team has shown a tremendous desire to meet any of my goals and needs and works in collaboration with their clients. They have helped me set the system up after transferring from a competitor, the client experience is outstanding, the tools available are great for gym specific needs. I am completely satisfied with the product and only wish to see some advancements in payroll processing to reduce management time. Pros I enjoy the ease of communication between club goals and client goals. The use of the message boards, program design tools, app sign in functions, and scheduling have helped make this product a great success for our team and for communicating with our members Cons I dislike the inability to track payroll. Payroll has become a manual process where each day needs to be logged and accounted for rather than automated through services rendered. Further, the inability to adjust previously logged sessions: i.e. book a client, client cannot show up, scheduled time of appointment has passed, and we cannot undue the session. Makes it difficult to track sessions completed and payroll. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Virtuagym Progressive change in client experience and club functionalities Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Looking for a change and a more fitness specific app and operation. Review Source Response from Virtuagym August 17, 2023 Hi there, Thank you so much for this great review. We appreciate your feedback and will discuss this with our team. If you would like to elaborate further on your feedback I want to invite you to send an email to support@virtuagym.com. We are always happy to help and are ready for your questions. With kinds regards, Team Virtuagym JC Jessica C. Fitness Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "False Claims " December 4, 2021 3.0 Don't waste your time or your money. I now have to take the time to find a new product AND convert my clients to a new system. This is not ideal at all! I am very frustrated. I've only been using virtuagym for 4 going on 5 months. Avoid at all costs! Pros I like the idea of the software. In theory it was everything I wanted. Scheduling and interactive calendar for myself and staff. Nutrition coaching at our fingertips. Progress tracking and club goals/community aspects. Billing and business management tools. Everything sounded great! Cons I may need more space: 1. It is not real-time scheduling. You cannot adjust your schedule, plan or delete anything if you are not on the web browser version. As a personal trainer I need the ease and convenience of using my phone to schedule at any given time. 2. The nutrition database is atrocious. Clients and staff are both complaining about the incorrect numbers, portions, nutritional details, etc. It is way too tedious to find the right product and measurements and half the time I am just finding something "close enough." 2b. Meal plans do not save entirely once you construct them. Once you click save, some or all of the items you populated onto the plan will be deleted and you'll have to start from scratch. Waste of time! 3. No progress pics can be added from the app 4. When you want to add a video of an exercise you must link it to your YouTube unlike Trainerize who let's you upload directly from your laptop/phone 5. New members have the HARDEST time getting setup 6. I paid for the customized app and all of my clients have a "virtuagym" app. 7. When I complained about the needed features not being accessible, they gave me a completely pointless feature that I cannot use. All in all, I thought I was getting more with Virtuagym than I had with trainerize but I think I will just go back to Trainerize. I would not recommend this product to anyone who takes pride in their coaching. Alternatives considered [My PT Hub](https://www.capterra.com/p/146651/My-PT-Hub/) Reason for choosing Virtuagym Virtuagym advertised more of my desired features but failed to deliver. Review Source Response from Virtuagym December 11, 2021 Dear Jessica, Thank you for taking the time to share this with us. We are very sorry to hear that our product did not fulfill your needs as presented during the sales process. We would definitely like to discuss your experience further for us to have a better understanding of the reasons for the inconveniences you described and find a resolution, therefore, it would mean a lot if you can reach out to us personally at support@virtuagym.com, as we were unable to find your account in our system with the information given in the review details. Again, we appreciate your time in reviewing Virtuagym. HF Helga F. Gerente Individual & Family Services Used the software for: Less than 6 months ### "Muchas funcionalidades, hasta que contratas y llegan los peros" March 4, 2022 1.0 Servicio pesimo, despues de 3 meses aprendiendo como configurar la app con videos tutoriales y comprender que de lo que me habian vendido a lo que habia recibido se va un mundo, les indico que eso no es en lo que quedamos y me dicen que a pesar de no haber comenzado a utilizar la app, aunque haya pagado puntualmente todos los meses, tengo un contrato anual y que me tengo que atener a el, aunque la app no haga lo que me dijeron ni la vaya a utilizaar. Pros A la hora de adquirir la app buscabamos una forma de realizar seguimiento a nuestros clientes, no somos un servicio de fitmes, pero si de entrenamiento personal aunque dirigido al perro. Asi que las funcionalidades que nos ofrecia de realizar seguimiento es lo que queriamos, una linea directa del cliente con su entrenador, marcarle retos o ejercicios semanales y saber como los estaba realizando el cliente, que pudiera enviarnos videos de los ejercicios para poder darle feedback de la evolución. Compartir con el videos, y poder vender a nuestros clientes un seguimiento y consultoria por una suscripción mensual. Logicamente, pudiendo reservar nuestros clientes las clases a través de un calendario y que apareciera en el google calendar de nuestros adiestadores, las horas y clases que tenian reservadas. Los clientes podian contratar una mensualidad y dependiendo de la mensualidad el coste de las clases variaba, los FREE pagarian cada clase, los LITE tendrían un descuento y los PREMIUM las clases gratuitas. Logicamente pagando a través de la app que estaria integrado con una plataforma de pago y TPV. ¿Genial verdad? Cons Que la realidad no tenia nada que ver con lo que nos habian vendido. El calendario no se sincronizaba y nuestros adiestradores tenian que entrar en la app para consultar si les habian reservado clases o no. Para inscribirse en clases grupales habia que comprar puntos y luego canjearlos por las clases. Los pagos no se podian realizar a través de nuestro TPV, sino que tenia que ser una plataforma de pago con las que ellos tenian contrato, STRIPE no lo tenian y con PAYPAL no podian pagar suscripciones los clientes, debia ser con domiciliacion bancaria (a nadie le gusta dar los datos bancarios en una app) o a través de otra plataforma MOLLY, que tiene un servicio de atención pesimo, en 3 meses no hemos podido contratar el servicio con ellos. Por lo tanto adios suscripciones. Las clases no varia el precio dependiendo del tipo de suscripción, sino que tienes que hacer manualmente descuentos, poner varios articulos con varios precios, no existe la posibilidad de contacto directo con el cliente, el cliente no te puede subir videos directamente, el seguimiento consiste en que tu le pongas en un calendario a el cliente un ejercicio y que lo cheque indicando si lo ha hecho o no. Te cobran 100 Euros/mes "por personalizarte la app" y me encuentro que eso consiste en que le cambian el logo a la app, yo lo que queria es que en las pantallas del cliente en lugar de salir imagenes de gente haciendo fitness aparecieran gente adiestrando perros, y me indican que eso no se puede hacer. Reason for choosing Virtuagym Por que según me indicaron integraba un chat en la ficha del cliente que me permitia hacer seguimiento a los avances del cliente, y era el único donde el cliente me podia enviar videos. Es decir, me dijeron que podia hacer un seguimiento directo de mi cliente en una única herramienta, cuando en ese momento gastaba WhatsApp, Telegram, un CRM, Drive, mails, calendy para la reserva de clases, etc... Sin embargo resulta que tengo que ahora seguir utilizando las mismas herramientas que utilizaba y además la suya. Lo que no me automatiza ni reduce el tiempo de gestion del seguimiento de mis clientes, sino que lo aumenta. Review Source Response from Virtuagym May 5, 2022 Dear Helga, Thank you for bringing this to our attention. We are genuinely sorry to hear that our product did not fulfill your needs as presented during the sales process. We pride ourselves on high-quality customer service so it is indeed very sad to hear that your experience with us was not up to par. If you are open to discussing your experience further, please feel welcome to email us at support@virtuagym.com and we will be happy to help. Team Virtuagym JD Jonas D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "5 years of daily use!" December 14, 2023 5.0 I started working with Virtuagym at the beginning of my fitness professional career. Now I have grown my own gym with 100+ members, and Virtuagym has helped me tremendously in building and sustaining this growth. Pros Virtuagym provides an all-in-one solution for my clients. Their modules (Coach, manage, engage) are all individually very well made and hold up to their competitors (amongst top 10 best). But Virtuagym really outshines them all by including all these modules into one, making it very easy to onboard clients for your gym scheduling, memberships, billing and coaching software. Where other options will have you using several software programs with multiple registrations and logins for your clients. Cons I feel like there is a big difference in 2023 between the very user friendly mobile app and the older, outdated browser platform of the software. I think updating this would be a very nice goal for the next couple of months. Alternatives considered [TeamUp](https://www.capterra.com/p/150357/Teamup/)[PT Distinction](https://www.capterra.com/p/141155/PT-Distinction/)[Trainin](https://www.capterra.com/p/207182/Trainin/) Reason for choosing Virtuagym All-in-one solution, providing me with a very user friendly client environment and onboarding. Review Source SC Scott C. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Oversold under delivered" October 7, 2021 2.0 Unreliable, oversell under deliver, not willing to be accountable, and dishonest sales people. Avoid this platform at all costs, it will lose your business a fortune. Pros It's quite simple to learn and operate. Cons The short comings are many. It starts with their sales team misleading us about it's functionality. I was very specific about the fact that we wanted a one stop shop for POS, database management, invoicing, communications and gym access. You cannot mass email your database with out using a third party provider like mail chimp, which means you now have to operate two databases. After 2 years we have had so much reputational damage and have recently decided to remove 24 hour access from our offering I will transition to another platform, as the door access software (again third party) kept going offline and denying customers access. They never had solutions or explanations for why it wouldn't work, they blamed the telco's, the power, the third party gate keeper they recommended, our PC's, other software, but never took any responsibility. We never got the App live as they just did not respond for 6 months. Reason for choosing Virtuagym Because I was mislead about it's functionality. Review Source Response from Virtuagym October 21, 2021 Dear Scott, Thank you for taking the time to share this with us. We are very sorry to hear that our product did not fulfill your needs as presented during the sales process. We would definitely like to discuss your experience further for us to have a better understanding of the reasons for the inconveniences you described and find a resolution, so it would mean a lot if you reach out to us personally at support@virtuagym.com, as we were unable to find your account in our system with the information given in the review details. Again, we appreciate your time in reviewing Virtuagym. GM Gregg M. Owner Operator Health, Wellness and Fitness Used the software for: 2+ years ### "COULD BE AWESOME BUT IT NOT" August 8, 2020 3.0 Lack honesty and integrity: they have been dishonest on a number of occassions adn never admit that they are lying to you. They promised us a payment provider other than PayPal in 2016, and we are still waiting. They dont seem to care that much for clients outside of The Netherlands. Very poor support: take too long to return communications, many customers IOS APP's have not been updated since 2018 when they claimed to have notified us all about a change in Apple App store policy and even after two years of apps not being updated they belived it was not their responsibility to assist their customers. During COVID closure they continued to charge full price and even took extra payments out of our account while we were closed and had no income. Pros WORKOUT BUILDER Extensive exericse library and custom exercises (including videos) are easy to add. MOBILE APPS There are Andriod and IOS App for customers and a Coaching App for coaches to use. They are good when they work. MANY FEATURES They provide features for Club management, and for coaches and customers. Have not found another software company that address all three well. Cons EXTREMELY OVERPRICED. Im a small owner operator and they charge me $300AUD a month. BUGS GALORE .It often has bugs and therefore doesnt work efficiently. IOS MOBILE APP - Has not been updated since 2018 and it has taken me over 2 months to get them to do it. Review Source Response from Virtuagym August 13, 2020 Hello Gregg, Thank you for your review. We're glad to hear that you find our workouts and coaching module easy to use along with the features we provide for club management. Your feedback is deeply appreciated, although we work very hard day by day trying to provide our clients with the top-notch service they deserve, there will be times in which technology will have us facing certain obstacles. The areas of opportunity you've mentioned will allow us to continue assessing our priorities with a better focus as we move along into a path of success. Let us remind you to reach out whenever you feel like it by emailing us at support@virtguagym.com we'll be ready to help! All the best. Virtuagym, Menno H. Performance coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Gebruiksvriendelijk en brengt automatiseringen met zich mee." September 27, 2022 5.0 Facturatie, klantenbestand en incasso's. Overzichtelijk en neemt zoveel tijd weg. Pros De databank van oefeningen. Het is erg uitgebreid! De app is mooi en overzichtelijk en je kan vrijwel alles meten. Ideaal voor coaching idem PT. De leden admin is een pluspunt alles is geautomatiseerd. Dat neemt enorm veel tijd weg. Af en toe even controleren eens in de week en je bent good to go. Cons Wellicht de lidmaatschappen instellen. Je moet goed opletten wat je doet. Tevens als iemand stopt moet je kijken dat niet ineens nog een pro forma erin wordt gezet. Maar dit moet je even doorhebben. Voorderest geen aanmerkingen. Reason for choosing Virtuagym Nederlands, goede service (hecht ik waarde aan), gebruiksvriendelijk en neemt tijd weg. Switched from [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) Het is Amerikaans en de klantenservice is matig. Tevens kan je voor jezelf alleen met creditcard betalen en werken met bedrijven en facturen is minder. Review Source JG Jinnah G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Top service, eenvoudig in gebruik" April 10, 2024 5.0 Vanaf het begin is er goede service aangeboden. Het is super om zo'n begeleiding te krijgen bij het opzetten van ons systeem. Ingewikkeld of niet, ze kijken altijd naar de mogelijkheden. Het systeem is ook makkelijk in gebruik, dit krijgen wij dan ook meerdere keren teruggekoppeld vanuit onze klanten. ''Wat fijn dat wij bij het maken van één of meerdere afspraken een bevestiging op de mail hiervan ontvangen. Ook annuleringen zijn terug te zien en daardoor kunnen wij zelf terugzien wanneer we wel en niet geweest zijn bij jullie.'' Verder is het financiële gedeelte ook eenvoudig en overzichtelijk. Je ziet precies wat er binnenkomt, nog moet ontvangen of waar je nog actie in moet ondernemen. Je kunt het inrichten zoals je zelf wenst. Zo heb je een goed overzicht hoe je ervoor staat! Als laatste wil ik toevoegen dat het zeker een verrijking is voor je bedrijf en raad ik iedereen aan hier gebruik van te maken! Pros Het is zeker een verrijking is voor je bedrijf en raad ik iedereen aan hier gebruik van te maken! Cons Het is prijzig maar daarentegen krijg je wel waar voor je geld. Dus minpunt..., het is maar hoe je het bekijkt! Reason for choosing Virtuagym Hadden hier een goed gevoel bij en de service bij de opstart was super! Helemaal in combinatie met de aparte sportbranche waar wij in werken. Review Source EJ Elizabeth J. Nutrition Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Nutrition App/Meal Plans" January 23, 2021 4.0 Overall my experience has been well! For the most part about 90% of my clients have been successful using the app. The other 10% really struggle since they are used to the easiness of MyFitness Pal's tracking features. Pros I only use the Calorie Counter app and meal plan software. I like that I can see all of my clients food logs, load foods into their meals plans, and customize their macros. It makes it easy to monitor my clients intake to ensure they are hitting their goals to lead to results. Being able to save meals is great, especially when I have clients who eat the same meals a lot, or if I want to save a quick meal for my clients to have access too. I also like how my clients can see the little icon (yellow) to let them know I personally input that food item or created a meal. Overall I have enjoyed using the software! Cons There needs to be a way to create a recipe. One like MyFitness Pal, where you load all of the bulk ingredients of the recipe, then attach the number of servings the entire recipe creates so you can log the single serving. It is too challenging for my clients to log food if there is a recipe involved because it is a VERY length process to create a meal based on serving size when it is cooked in bulk. I believe there also needs to be a feature to track the 3 macros in grams versus percentages. Clients have a better understanding when they know "I have to hit 150g of carbs" versus seeing 100% at the top once carbs are hit. In the app, when you click on the percentage circles it gives a large range of macros to fall within. This does not allow for accuracy to truly see fat loss or muscle gain. When it comes to grams of macros, there is a very small window (5g of Pro/Carbs and 2g Fat) to ensure calories are not way over or under. Right now the app can fluctuate 80g which is HUGE that is 320 calories plus or minus on both carbs and proteins , fats fluctuate close to 22g which could be a 198 calorie difference. If someone continually hit high on those macros they would never lose the fat they desired When people input foods, there seems to be a lot of confusion when attaching a portion, or just in general since it autofill's to Macros Based on 100g. I have seen many food items input completely wrong, this could really put someone in a bad position when logging . Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) Reason for choosing Virtuagym I liked how it was a completely custom set up with a platform for my clients. I like being able to access each clients food diaries as well as have the option to load meals right into their app! It is extremely user friendly on a coaching stand point and I have had no problems navigating it. The price is also much more realistic for me since I am a super small business. There are some small speed bumps I run into, however, I have been good with overcoming them. I do still struggle getting some clients on board to be patient and take time to learn the software. Review Source Response from Virtuagym January 31, 2021 Hello Elizabeth, Thank you for sharing your thoughts with us! We are currently working on improving the nutrition app and your suggestions will be, of course, taken into consideration. Please feel free to contact us at support@virtuagym.com. TS Theresa S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great program especially for an affordable price" February 24, 2022 4.0 I do love the product! Being such a small gym it's nice that there is a company out there that is priced perfectly even for us small gyms. (less then 25 clients). Sometimes that's so hard to find. Pros The ease of adding clients, and being able to set up a schedule a year out, or once a week up to every day. Cons The one thing I don't like is I wish when a class/session was cancelled it would text a client, not just go to e-mail. Also I have trained clients under 18 years of age, I wish I could have 2 different e-mails on file. One for the parent and one for the actual client Review Source Response from Virtuagym May 5, 2022 Dear Theresa, Thank you so much for taking the time to share your feedback with us. We are very happy to hear you are pleased with our system. It truly means a lot to have our customers share their positive experiences with us! We are committed to improving our product and service, so we will definitely take your feedback into consideration when deciding which features to include in future releases. We appreciate your business and the confidence you have placed in us. Please feel welcome to email us at support@virtuagym.com if we can be of further assistance. Team Virtuagym EE Eduardo E. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Good and Bad " December 15, 2021 3.0 The part that we really liked was the coach module. That's why we will keep our business partnership. I don't trust in the other parts, honestly, I don't recommend for a gym or studio. Pros Coach Module (just the program part), I would say that customer centre a few times did a good job. Cons Finances, Schedule, Clint's Session Control (this part was horrible), Analytics never worked. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Because our business is growing and I need a system that help me, I moved most of the tasks to a manual control, doing on spread sheets the work that I paid for Virtuagym to manage. I should had switched before. Review Source Response from Virtuagym December 22, 2021 Dear Eduardo, Thank you for sharing this with us. We are very happy to hear you are pleased with our coaching module. Nevertheless, our team is continuously working on improving our product, and this is why we will be glad to learn more about your experience with the schedule and the financial portion of the system. If you agree, please email us at support@virtuagym.com to discuss this matter further. Team Virtuagym DE Dan E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy with our service " December 17, 2021 5.0 It has been very beneficial to every day use. From setting up new membership to taking payments Pros Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome. Cons Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up. Alternatives considered [GLOBAL GYM SOFTWARE](https://www.capterra.com/p/196022/Global-Gym-Software/) Reason for choosing Virtuagym After spending days and walk throughs with several different companies Virtuagym stood out. Review Source Response from Virtuagym December 22, 2021 Dear Dan, Thank you for providing us with your valuable insight. We are glad to hear about your positive experience with Virtuagym, and your feedback will be, of course, taken into consideration. As for the issue you mentioned you have been experiencing with the check-in system, please feel welcome to email us at support@virtuagym.com so we can look further into this and help you find a resolution! Team Virtuagym Robert J. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Terrible Terrible Terrible, stay away!" April 25, 2017 1.0 If they provided a good service that people wanted to continue to use, they would not need a 12-month contract. They have great, slick, fast talking, smooth sales people, and the website is great and it all sounds so good. They do not offer a free trial and the only way was to sign up. They had me convinced, and they said that all that I wanted they would deliver. Well, once I signed the contract that all changed. With a hefty set up fee, which included them loading the excel list of my client info into Virtuagym, they didn't do anything else, so that is a huge rip off. Then the story continued to fall apart even more. They claimed to have this amazing app for workouts which turned out to be incomplete, and not able to adjust a parameter in it like they promised it did. The sales tax is included in the pricing, so for US market this is an issue, and they had no good solutions. During the sales process they said they have tagging feature which for my business is key, and when I got to use the program the tagging feature was up, but you could only add tags, the delete button they told me has not been built yet and there was no reporting I could pull from the tags, essentially it was useless. They said well in few months we will have. I asked what is few months, they had no answers. Then they gave me a huge runaround about canceling and this being a breach of contract. Oh they also had they numbers wrong and they 2.5x charged my monthly fee, and demanded a fee to get out of contract, while acting like they were doing me a huge favor, after I with my staff put in over 20 hours of work to enter information, and research and work through all the problems we came across. Totally dishonest, totally wrong on so many levels. Pros Great sales people that can sell ice to eskimos. The ideas sounds great, and I was super excited to start to use the product. Cons The features they promised were either not developed yet, others were not fully functional, and those were the key features they told me about that got me to buy into their product. They took money upfont and wouldn't refund me even though what they promised they couldn't deliver. In over 10 years of being in business this is one of the worst companies I dealt with. End of they day, reputable and confident companies will provide a free trial and no contract. I highly advise to skip this company and look at others that offer a free trial and there are many companies that are month to month because their clients are happy and want to stay with them. Review Source Response from Virtuagym February 13, 2020 Hi Robert, Thank you for your feedback. It's been a while, but we are happy that we have established a good relationship and solved your issues. Continue giving feedback so we can further develop our software. RL Ryan L. Owner/Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "By far the BEST training software for Fitness Professionals!" February 3, 2017 5.0 I have been using Virtuagym since April 2016.. I have used other platforms for my business (Mindbody, AmStatz, MyPTHub).. Virtuagym is on another level. There is a reason why they are internationally recognized and used by gyms around the WORLD. What sets them apart from any other service out there is there database of exercises and the ability to demonstrate each movement without having to be sent to a youtube video. The workout builder is awesome and very easy to use. The ONLY problem I can say about it is I wish there was a way to switch between reps vs time on exercises, and allow a way to create supersets & circuits. I have been able to easily work around that by just adding a note in the specific workouts I create. And their customer service has already confirmed them working on updating that portion of the software. Speaking of customer service.. They are amazing! You can call them anytime and speak to a real person! If you email them about an issue, someone replies within an hour. Scheduling clients is super easy. The app allows clients to register for their classes and automatically tracks remaining sessions/credits. The nutrition side is great for holding clients accountable and works similarly to myfitnesspal, but better, mainly because it is integrated with the workout portion of the program allowing clients to track calories burned/consumed. As the trainer it allows us to monitor each client individually allowing the info to remain private between trainer/client. The software also has a online portal allowing you to create "groups".. This allows you to separate members and easily communicate with your entire team. Overall I absolutely LOVE Virtuagym. Whether you're running a small studio (like me) or managing a large capacity box gym, investing in Virtuagym will instantly separate you from your "competition", especially with the custom mobile app! \*\*\*\*\*5 STARS ALL DAY! \*\*\*\*\* Pros Everything! But most of all I like the Workout Builder. 2nd would be the "Online Portal" Cons The ONLY thing I wish they would update is the Workout Builder.. Offering buttons to more easily switch reps/time, type of workout (circuit, hiit, supersets). Also maybe a way to copy exercises if you are doing them more than once within a workout? Virtuagym has already confirmed they are working on updates. In the meantime I have been able to easily work around these by adding little notes within the specific workouts. Review Source Response from Virtuagym February 8, 2017 Hi Ryan, thank you so much for your feedback! Just reading this made us feel proud about the hard work we all put into creating not only a great product but also cater each client's specific needs. As my colleagues have already confirmed, we are currently building a new version of the workout editor which will include many more different functions such as circuits and supersets. All best, Alkistis BA Brandon A. Oprichter Health, Wellness and Fitness Used the software for: 2+ years ### "Beste gym app " February 2, 2024 5.0 De ervaring met Virtuagym is positief. Altijd kijken wat zou een oplossing zijn voor als we vast zatten. Pros De functionaliteit om trainingsschema op te maken voor klanten, maak het zeer efficient voor ons als bedrijf maar ook de klant zelf. Cons Dat klanten niet zelf menus kunnen kiesen die wij als club maken. Met trainingsschema is dit wel mogelijk maar met voeding niet, dit zal het wel makkelijker maken met het begeleiden van klant. Want als club hoef je alleen maar te zorgen dan dat je zoveel mogelijk menus klaar heb staan en dat de klant zeld pak wat die lekker vind. Reason for choosing Virtuagym Omdat voor de belgische systeem moest ik alle oefening zelf gaan filmen en die uploaden zodat de klant kon zien hoe de uitvoering was van de oefening. Review Source NS Nicole S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Game changer for trainers and coaches" November 22, 2021 5.0 The staff is exceptional and second to none. The entire process from onboarding to execution of the branded app has been remarkable. The team I had helping me are the absolute best! Pros It is very user-friendly with all the bells and whistles required to increase clientele, impress them with a feel of large corporation and offers every tool to allow you to offer a good service to help your clients reach their goals. Cons So far, no. They have improved the overall system since 2018 when I first had it. It answered many complaints trainers had back then. Reason for choosing Virtuagym I liked them from before. I just needed some glitches resolved, more staffing for better customer service and an overall improved service. Review Source Response from Virtuagym December 2, 2021 Dear Nicole, Thank you so much for taking the time to share your feedback with us. We are very happy to hear you are pleased with our team and the system. It truly means a lot to have our customers share their positive experiences, especially during this time. Please feel welcome to email us at support@virtuagym.com if we can be of further assistance. Team Virtuagym Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.