# Page 3 | Virtuagym Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Virtuagym the right Personal Trainer solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132191/Virtuagym/reviews --- Virtuagym 3.8 (264) [View alternatives](https://www.capterra.com/p/132191/Virtuagym/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Virtuagym ## Showing most helpful reviews Showing 51-75 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Matthias S. Akad. Sport- Gesundheitsmanager Health, Wellness and Fitness Used the software for: 2+ years ### "FINGER WEG!!!" January 28, 2024 1.0 FINGER WEG!!! Wenn ihr eine Software wollt die euch entlastet, würde ich auf allen Fällen von Virtuagym abraten!!! Spart Lebenszeit und Nerven! Pros Das man monatlich dafür zahlen darf um ständig mit eigener Arbeitszeit/kraft ständig wiederkehrende Probleme zu beheben! Cons Preis/leistung, Funktionalität, wiederkehrende Probleme bei Verwaltung, Anmeldung, Tracking, Terminplanung, Abwicklungen jeglicher Art bei/von Mitgliedern. Ständig wechselnder Support! Immer wieder die selben Probleme dem 200sten Support-Mitarbeiter erklären. Zeitaufwand zur Behebung von immer wieder gleichen Problemen. Und vieles mehr! Reason for choosing Virtuagym Versprechen war von Virtuagym, von Preis/Leistung, das Beste… Review Source EE Everton E. Fittness Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Virtua experience " December 21, 2021 4.0 Overall I'm pleased with this app so far. Pros The billing and scheduling is what I like the most about this app. Billing- keeps the client updated on their payments amd how many credits they have on their account to be able to purchase sessions. Allowing the clients to be able to schedule the days they train. All easy to navigate and a smooth transition of adding my website to this app. Cons There will only be a few things I'd change a out this app, clients and the public, being able to write reviews. If the virtual avatar can showcase the muscle this being used, have it highlighted. To show the client the muscles being used in video not only through picture.also if it had a voice and talked the client through the workout. Also, hoping for some new updates on the avatar. Review Source Response from Virtuagym December 24, 2021 Dear Everton, We are thrilled to hear about your positive experience with us! Our daily commitment is to work on improving our services, so this is why we greatly value our customer's feedback. Please do not hesitate to share any further thoughts by emailing us at support@virtuagym.com and we will make sure to pass them over to our developers for consideration. Team Virtuagym JS Jack S. Owner Sports Used the software for: 2+ years ### "Was a paying customer for 4 years and paid a premium price for their services. " April 19, 2022 1.0 Was a paying customer for 4 years and paid a premium price for their services. I ran into several problems throughout the whole experience, was constantly promised uodates to make it even better... Nothing every changed. They made no attempt to support small business throughtout the pandemic they just told you pay what you owe, regardless of the fact your business was completely closed. Then when i choose to leave they make you put it in writing 3 times that you are cancelling then continue to take money from your account! They are a disgusting company that can't even pick up the phone and i will never return to using their software again. Avoid and go with another company there is plenty of them! Pros The colour scheme, the salesman was very good at talkinh up a bad product. Cons App, Software layout, lack of commmunication, no working phone lines ever. Review Source Response from Virtuagym May 5, 2022 Dear Jack, Thank you for bringing this to our attention. We are genuinely sorry to hear that our software did not meet your expectations. We work very hard to ensure we provide a high-notch service, so it is indeed very sad to hear that your experience with us was not up to par. Unfortunately, we are not able to tell much about your case as your business information was not given in the review details, however, we would like to address this in the best possible way, so If you are open to discussing your experience further, please feel welcome to email us at support@virtuagym.com. Team Virtuagym wD ward D. coach Health, Wellness and Fitness Used the software for: 2+ years ### "Gebruiksvriendelijk" December 7, 2023 5.0 Pros De agenda van virtuagym maakt het voor mij heel gemakkelijk. Vroeger hield ik alle abonnement manueel bij. Wanneer ik nu iemand boek worden er automatisch credits afgetrokken van hun account, die maakt het voor mij allemaal veel gemakkelijker en overzichtelijker. Cons Er is niet iets wat ik minder goed vind. Alleen gebruik ik persoonlijk minder de coaching module. Dit komt vooral door de manier waarop ikzelf training geef. Voor iemand die vooral op fitness gericht is, zal deze module heel veel voordelen bieden. Review Source RH Ruurd H. Owner and Trainer Studio Sports Used the software for: 2+ years ### "Mooie app en gebruiksinterface!" January 4, 2024 5.0 Prima ervaring, waar altijd haken en ogen aan zitten. Pros Persoonlijke app, inmiddels goed en snel contact met directe vertegenwoordiger. Gebruiksgemak steeds beter! Cons Prijs is erg hoog, waar andere aanbieders hetzelfde bieden voor minder hoog maandelijks bedrag. Alternatives considered [Fitmanager](https://www.capterra.com/p/155795/Fitmanager/)[AppyBee](https://www.capterra.com/p/10003054/AppyBee/) Reason for choosing Virtuagym Nice lay out, good reviews by other users! Review Source Alexander G. Owner Sports Used the software for: Less than 6 months ### "What you see is what you get" March 22, 2020 5.0 Fantastic customer care experience, guided setup done with patience from one of their stuff, always available via phone for quick questions, the product is sleak and customisable to a great extent even without purchasing extra packets Pros Full Features and the pricing scales depending on your business size. That means that you get full service no matter how small your business is. Once you grow, you start paying more. It's a fair model Cons Still no Onefit integration but it's really a minor thing. I cannot find anything else to fault them for Alternatives considered [Fitmanager](https://www.capterra.com/p/155795/Fitmanager/) Reason for choosing Virtuagym Fitmanager and Everfit (same company) charge you for each location you open. This might be good for a gym but it cannot apply to a bootcamp outdoors. You just have small groups of people here and there. They were not flexible enough to allow for this and the costs would have been too high. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Very expensive, very limited for a basic packet, not optimised for Europe (irrespective of what they like to claim) Review Source Response from Virtuagym April 28, 2020 Dear, Alexander Thank you very much for sharing your experience! We are thrilled to hear you've encountered so many benefits in your product and the tools we have built for our clients to not only meet but exceed their expectations. Your feedback is very valuable to us and we will continue to do our best when providing our clients with topnotch services as you all deserve! We look forward to excelling in every aspect of our services and making all the necessary efforts to be part of your business growth. Once again, your review is highly appreciated! Sending you all the best, Your Virtuagym Family. KD Kayla D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great App, horrible customer service" March 16, 2020 3.0 I rate is a 5/5 for the App and a 1/5 for customer service. Pros I wish I could rate this App 5 stars for everything as it has been an asset to my business. I use it every single day to run my online business, the app itself is very user-friendly for my clients and easy to use on the back end. It has many great features that make creating and following workouts very easy. Cons If you are looking or in need of good customer service, this app isn't for you. They have failed me many times in the customer service department. Slow to respond, sometimes days when I need assistance urgently. My app was down for a month and a half earlier this year, what should have been my best month of the year ended up being my worst of all time. They have a great product, just need to put a lot of work into their customer service. Review Source Response from Virtuagym April 27, 2020 "Dear, Kayla Thank you very much for your review! We are glad to hear that our app has become such an asset for the development of your business and that your clients find our many available features easy to use. The situation you had mentioned about your app being down, did you mean that your entire app was actually down, or were you referring to the issue we had experienced with custom workouts not playing? As the only record of the issue that we have is with the workouts and that was due to YouTube changing their license agreement and unfortunately, that affected any business that relies on YouTube to share their videos. We would love to hear more about your experience so we can continue to improve the service we provide to all of our clients. Please email us at support@virtuagym.com and use the code JA18615 in the subject line. Your feedback is very valuable and welcomed! Sincerely, Your Virtuagym Family." GB Gary B. Business owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Be very careful of the sales team." January 21, 2022 2.0 Very poor if I’m honest, apart from the onboarding team who were fantastic, wouldn’t recommend due to how dishonest the sales team are and how poor the system is to actually coach, regretting moving away from TrueCoach. Might not have been the most glamorous software but they nailed the basics something virtuagym should take note of Pros From a users perspective it’s good, has pretty much everything you want. Cons The sales team will mislead you and try yo get the sale over the line, I was told the app could do things that it couldn’t (even have the recording) and the sales team didn’t even hold their hand up and apologise, they just tried to shift the blame onto me and say I made assumptions, which was clearly wasn’t the case, as the recordings Cleary show. The app is missing the most basic features, no activity feed so you can easily keep track of what your clients have done, no notifications when a client completes a workout, no ability to comment on a clients work out or even the ability to reply to notes that they left, no notification when a client updates their metrics. Can’t message using the app. Software has easily added 3 hrs onto my day due to repetitive task's and now I have to do my coaching outside of the app in what’s app because of how bad it is. Reason for choosing Virtuagym Because your sales team lied to me. Review Source Response from Virtuagym February 4, 2022 Dear Gary, Thank you for bringing this to our attention. We are very sorry to hear that our product has not yet fulfilled your needs as presented during the sales process. We work very hard to ensure we provide high-notch software and high-quality customer service so it is indeed very sad to hear that your experience with us was not up to par. If you are open to discuss your experience further, please feel welcome to email us at support@virtuagym.com and we will be happy to work with you to find a resolution. Team Virtuagym tW tim W. Fitness company owner Recreational Facilities and Services Used the software for: 1-2 years ### "THE MOST AWFUL CUSTOMER SERVICE AND FITNESS MANAGEMENT PLATFORM EVER. " August 4, 2020 1.0 TERRIBLE. TOP TO BOTTOM. Pros AWFUL ACROSS THE BOARD. TOTAL RIP OFF. ZERO CUSTOMER SERVICE. CONSTANT PROBLEMS WITH SOFTWARE. RUN. MINDBODY IS 1000X BETTER. SO GLAD WE SWITCHED BACK TO MINDBODY. Cons AWFUL CUSTOMER SERVICE. INADEQUATE APP. USER EXPERIENCE WAS AWFUL AND CONFUSING. WAY OVERPRICED. Reason for choosing Virtuagym WE COULD LEAVE VIRTUAGYM FAST ENOUGH. THE MOST AWFUL CUSTOMER SERVICE I HAVE EVER EXPERIENCED. LIMITED HOURS, THE APP CRASHED SEVERAL TIMES. NOBODY WOULD GET BACK TO US TO HELP US. WE LOST THOUSANDS OF DOLLARS DURING THE CRASHES. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) OVER-PROMISED SALES PITCH B Y VIRTUAGYM. TURNED OUT TO BE THE WORST DECISION OF OUR FITNESS FACILITIES LIFE. WE SWITCHED BACK TO MINDBODY. Review Source Response from Virtuagym August 5, 2020 Dear Tim, Your feedback is very much appreciated, It is indeed very sad to hear that our services did not meet your expectations. We've been performing constant improvements to the system itself and the options available that it's a little bit strange to read it did not work for you at all. Unfortunately, when dealing with technology, obstacles will always arise and while we try to deal with the issues quickly and thoroughly, at times it can take longer than desired to solve those. Finally, we've also added several qualified and expert people to both our development team and support for the client's consulting, in an attempt to continue improving our times for solution delivery. We'll definitely look up your account records as I mentioned before, to make sure all areas of opportunity can be accordingly addressed. Please do let us know if there is anything else we can be of assistance with. Sincerely, The Virtuagym Team. Oliver R. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "BUSINESS PLANNING AND CUSTOMER SUPPORT" August 20, 2018 5.0 My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated. Pros The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market. The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription. Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration. Cons In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull. Review Source Response from Virtuagym August 22, 2018 Hi Oliver, Thank you so much for your amazing review and the time you took to write it! We are so happy that you and your customers are happy with our product. Of course, we are aware that we can always improve and therefore customers like you who spend time to give us valuable feedback are truly important to us. Hopefully we'll be able to find a more elegant solution to the membership deletion in the future! If you have any more feedback for us, please do not hesitate to reach out to us via chat or email! - Anna, Virtuagym Client Success Department MV Michael V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use platform for mobile app creation" January 10, 2022 5.0 From the initial call to launch of the app everyone was very responsive. Any and all questions were quickly handled. Pros The ease of which schedules for group classes can be designed and offered sold me on this product. There are other options out there but VirtuaGym hits it out of the park. You get what you pay for and this is a top notch product and company. Cons Integration of some health tracking software is difficult to navigate such as linking MyZone but it can be worked-around. Review Source Response from Virtuagym February 4, 2022 Dear Michael, Thank you for providing us with your valuable insight. It is very exciting to read that you have enjoyed your experience with our system, especially, the Schedule module. Our staff is continuously going above and beyond to improve the system and the services we offer, so we will definitely take your feedback into consideration when implementing new integrations. Let us remind you to email us at support@virtuagym.com if you have further ideas or if you need assistance from our support team. Team Virtuagym KD Kelly D. Operations Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great all-in-one software for managing clubs" December 18, 2021 5.0 Great support. Pros High functionality, great user experience/design Cons More options for reporting/analytics would be helpful. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Greater functionality with VG and nicer user experience. The ability to create groups to manage challenges and events is great. Review Source Response from Virtuagym December 22, 2021 Dear Kelly, Thank you for your time in rating Virtuagym. We appreciate the confidence you have placed in us, and your feedback will be of course taken into consideration when deciding which features to add and improve to our system. Please do not hesitate to share your further thoughts by emailing us at support@virtuagym.com and we will make sure to pass them over to our developers. Team Virtuagym SC Sean C. Company Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Not what i was told" January 25, 2018 2.0 Nothing Pros The functionality of the coaching app, is nice - That's it. Cons I explicitly asked that when i purchased virtuagym, would it be possible for my clients to have a limited number of PT sessions on a weekly basis, starting on sunday and renewing on the following sunday....however i wanted them to be able to book at least 30-60 days in advance as my clients like to plan. I was told that this was possible and i would have help setting it up, this has not happened. I have had virtuagym since December and was looking to implement it into my gym facility by mid january, however due to the lack of help from support, i am no closer to getting what i need from the software. I even offered to pay virtuagym to set it up for me as i thought it may be me that was doing something wrong, they declined and their rep. stopped conversing over the support line. All i wanted was for my clients to book 1,2,3 or 4 Personal Training sessions per week, at least 30 days in advance - How can this be so hard..!!?? At the moment the system allows me to book 10 sessions in 10 days and i was told "That's ok, the client will be notified if they don´t have enough credits to attend the class" All i want is that the client can't book the class, i dont want them to book to be told nearer the time "sorry you don't have enough credits" they will turn up and say "but i booked and the system let me?" Very frustrating for a business owner and terrible customer service Review Source Response from Virtuagym February 2, 2018 Hi Sean, Thanks for the time you spent to review our product. We're sincerely sorry if you are experiencing an unpleasant situation with the product and with our CS Team. We took a look at the conversations you had with our consultants over the last days, and we noticed that there was rather some confusion between the many questions asked and the many solutions provided, which inevitably leads to confusion and frustration. Our advise is to send one, fully detailed email to support@virtuagym.com, explaining exactly the challenges you are now experiencing, the way you would like to work with the system and - if you like - any improvement that you would like to see (maybe there are some features you aren't aware of yet!). Plus, with our live chat service, we can help you further with your real time queries. We believe that - this way - we can achieve a way more constructive communication, helping your business to take off with us! We stay at disposal. Your, CS Team JA Jocelyn A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Worst company I have ever dealt with!" September 4, 2019 1.0 Terrible, terrible terrible. Pros In the beginning, when I was signing up, they called a few times a week to check in on me. They were happy to hear my suggestions on things that I needed.....however... Cons My suggestions were not implemented. After my 1 yr contract was close to being done, I realized, this is not the software for my business anymore. When I used the contact form BEFORE my 1 yr mark, to ask how I go about cancelling my subscription (since there is NO easy way to do this and no information can be found about it). I received no contact back. I later then tried calling, leaving a voicemail. I then received an email TWO months after my initial contact for request on how to cancel! (and a long thread of back and forth) where the support staff has stated my term has automatically renewed and there is 'conveniently' no trace or evidence that I left a msg or used their contact form to request to cancel and I now owe another yr of subscription. I did NOT give consent to this, in fact the contrary. They have been completely disregarding that I even tried to contact them and just so happened to not contact me at all In the 2 months leading up to it. There is no where where I have consented to them renewing my contract at all. This is a complete scam and DO NOT use this this service at all!! Review Source Response from Virtuagym February 13, 2020 Dear Jocelyn, We apologise for the misunderstanding but from what we can see, you had submitted your cancellation request through the end-user form. Our app is available for free to our end users and therefore if they wish to close their account, it is a simple form and it seems that it's exactly where you ended up. For our customers, when they accept the 12 months agreement, one of the things they have to agree to before the payment can be processed, is that the contract auto-renews after 12 months unless a cancelltion is submitted at least a month prior. It is, of course, unfortunate that such misunderstanding delayed our contact with you and we greatly appreciate your feedback on our process ES Emily S. Owneer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worst customer service ever!" December 1, 2020 1.0 Went from great to horrible within 24 hours. We were so excited about the product after our hour demo, pricing, and terms of agreement. We wanted to get up and running immediately so we signed and sent back the contract right away. When we were on the call with our rep after we signed to get us up and running, he mentioned something about a 1 yr contract that all 3 of us heard for the first time. We quickly said this is not going to work for us as we cannot commit for a year when we don’t even know if the project we were building was going to take off. We had not even used the product and we asked them to kindly refund our $213 until we can fully decide if this was something we could commit to. They were adamant that we signed fully well aware of the 1 yr contract. We admitted that we did not read the contract before signing bc we were sure we understood all the details on our demo call with \[SENSITIVE CONTENT HIDDEN\]. They were firm that they were not going to refund us and instead tried passing us to different levels of mgmt. I told them there is nothing to discuss. We can’t and won’t commit to a year and unless we can go month to month, this was just not going to work. They chose to stop Communicating all together and I had to call my bank to make a claim as a fraudulent charge. My bank on the other hand was great and reversed the charge. A month ahead gone by and I see they charged us again!!! I have sent 2 emails asking them to refund and stop charging with zero response! Pros There were features such as app development that seemed exciting but we never got that far. Cons Buyer beware! There is a ONE YEAR CONTRACT that they quickly glaze over during your demo. We had 3 associates on the call and not one of us heard there was a 1 yr contract. Reason for choosing Virtuagym Not sure. I should have read their awful reviews before contacting them. That was my fault. Worst company in terms of customer service. I would not have anyone use them!! Review Source Response from Virtuagym January 23, 2021 Dear Emily, Thank you for taking the time to leave your feedback. We are very sorry our service did not meet your expectations, however, being on a one-year-contract is something that is mentioned several times in the meetings you had with our consultants as we understand the importance of making it very clear to our clients. If you are open to discuss your experience further, please feel welcome to email us at support@virtuagym.com. With warm regards, The Virtuagym team WL Walter L. Fitness consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Thank you Virtuagym!" December 24, 2021 5.0 Able to connect with my client in one place. And able to create workouts and post zoom workouts. Pros Able to build a strong virtual community Cons There use to be a feature for customer service on site that would respond within minutes. That feature is gone. Wish we still had access to that Reason for choosing Virtuagym It has everything I need nutrition, workouts, and able to create virtual community Review Source Response from Virtuagym February 1, 2022 Dear Walter, Thank you for sharing your thoughts with us! Our team is always striving toward keeping our customers satisfied, so it is very exciting to know that this has made such a difference for you. As for the customer service feature on-site, we will take your feedback into consideration, however, you can always give us a call or send us an email with your inquiries to support@virtuagym.com and our team will be glad to help! Team Virtuagym SM Susan M. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Slow Start" July 29, 2020 4.0 Client engagement is active with use of the platform. Pros Our studio loves the Community feature of this product to share information, updates, and ease of engagement with clients. Ease of scheduling classes and other functions increases the more you use the platform. The use of groups for specific modalities and increased engagement with instructors is another plus. The mobile app and additional Nutrition App through the PRO feature is also a great feature to pair fitness and nutrition. Cons The financial set-up was a nightmare at the start as we were not able to use US payment systems. The turn around time from PaySafe was not at all conducive to good business practices. This seems to have been recently rectified with the addition of other payment options. Reason for choosing Virtuagym not sure as I was not involved in the product selection. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Split with business partner and needed to have a separate and unique platform ASAP. Review Source Response from Virtuagym July 31, 2020 Dear Susan, Thank you very much for your review! It is quite exciting to hear that our services have become an ally when it comes to helping your business not only meeting but also exceeding expectations in regards to client engagement. We value your comments about the areas of opportunity you've shared as these allow us to better assess our priorities and improve while continuously building a completely functional solution for every single one of our clients! Feel free to contact us at any time by emailing our support team at support@virtuagym.com we'll be there to effectively answer all questions and address any requests you may have. All the best, Your Virtuagym family! TB Tim B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Virtuagym helpt me een goede dienst te kunnen leveren." June 24, 2023 4.0 Ik ben er tevreden met hoe virtuagym zich heeft ontwikkeld, de klantenservice is serieus geworden en helpt goed. Dit was vroeger wel anders. De applicatie werkt fijn, duidelijk voor leden en coaches. Ik ben over het algemeen erg tevreden. Pros Het werkt heel makkelijk, voor zowel de coaches als de leden die gebruik maken van de app. Cons Dat je maaltijdplannen er wel voor weken in kan zetten, maar als je het eruit wilt halen moet dit per dag en dat duurt veel te lang. Terwijl bij een trainingschema deze er wel met 1 druk op de knop uit te halen is. Switched from [FITsociety](https://www.capterra.com/p/10005926/FITsociety/) Omdat de toenmalige eigenaar er een potje van maakte, klantenservice kon ik 8 dagen op wachten. Ging helemaal nergens over zelf met spoed kon ik ruim een week wachten, klanten leden er onder. Review Source EP Erik P. personal trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy with it!" August 10, 2022 4.0 The administration side, the memberships and billing services is an life saver. Makes it verry easy to keep everything under control and organized Pros The combination from the foodtracker en the exercises. It's nice that it's all in one app instead of 2 different ones. Now I can excess it al if I go to a client's account Cons Sometimes it's not clear why an automatic invoice doesn't go thru. Maybe it's an option that you make sure some client info field are marked to be filled in no or it doesn't work. Review Source JK Josko K. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worst customer service ever, they don't care about you." February 27, 2020 1.0 Terrible. Pros There were absolutely no pros using this product. Every other system I used was better 10 fold. I have used Mindbody, Acuity, Appointly, and other similar fitness apps. Cons 1) They lied in their sales call. When I asked about payroll they navigated around the question and didn't answer it directly (they don't offer pay roll). They told me that it was a mindbody substitute and while it looked great, their appointment booking was in BETA with many of the features missing. When I told them that I was dissapointed that they lied about the software they denied everything. When I asked for the sales call, they told me that they would give it to me as soon as possible that was 2 months ago... When I call, their managers are always on "lunch" or "in a call" 2) Extremely poor customer service. Constantly ignoring me. Taking days or weeks to respond. Blaming me for issues. Extreme lack of communication with other team members. They have been "attempting to speak to their manager about my case" for the last 30+ days. Good luck getting anything from these thieves. 3) They almost tried telling me that i'm tied into a year long contract. And finally they cancelled it. AFTER taking one more payment from me just a couple days before HAHA. And now that I'm asking for a refund are constantly ignoring me, saying that they'll get it to my asap, but nope. They just want to continue lying about everything thinking that i'll go away. 4) They told me that my implimentation of the software would start on December 9th and they began charging me then. but they didn't start until January. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Because they lied to me in the sales call. Review Source Response from Virtuagym April 28, 2020 "Dear, Josko Thank you for your review, We are very sorry to hear that your Virtuagym experience was not as you expected from the sales standpoint. During the sales process, your needs are analyzed and our sales team will adapt our different modules accordingly. Nevertheless, I understand that the lack of clear communication must be very frustrating for you. We will definitely look into the details of the communication that took place between our you and our team and address any possible areas of opportunity we may find on our way. Once again thank you for taking the time and sharing your opinion. With Warmest Regards, Virtuagym, " BV Barry V. Owner Sports Used the software for: 2+ years ### "Friendly en easy to use software " October 27, 2023 5.0 Good cliënt service en easy to use Pros Its all inclusive. Everything i needed was in the software. Cons Sometimes I had diffuculties with contacting de customer service Reason for choosing Virtuagym Al fit solution and de looks Review Source CM Colten M. Co-Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great customer service and timeliness!" October 4, 2021 5.0 Overall, I'm please with our new software company, Virtuagym. They've been able to answer any and all questions that we've had. Pros I love how user-friendly Virtuagym has been. From the sign up process to the member management, the system is very easy to work with. Cons The transition from our previous software company to Virtuagym could've got a little easier, specifically talking about the transferring of payment methods. We're struggling to get ALL of our current members involved with the app and to set up their payment methods. Switched from [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) We were looking for more of a user-friendly system for our employees. Not only that, we wanted more of a cost effective solution to get our members involved at the gym. Virtuagym has done that for us, and more! Review Source Response from Virtuagym October 7, 2021 Dear Colten, Thank you for proving us with your valuable feedback! We work very hard to ensure we provide a high-notch and user-friendly system, so it truly means a lot to know that our efforts are paying off. On another note, we know that migrating to a new system might be hard, so please do not hesitate to contact us at support@virtuagym.com to better assist you with this matter. Again, we thank you for taking the time to rate us, we're very appreciative of your kind words. Team Virtuagym TK Timo K. Ernährungsberatung Health, Wellness and Fitness Used the software for: 2+ years ### "Leider nicht wie versprochen und für uns nur bedingt nutzbar" March 8, 2023 1.0 Nach 4-5 Jahren Nutzung sind wir zu dem Entschluss gekommen, das System nicht weiter zu verlängern. Wir haben mehr Probleme als Nutzen mit dem System (Shop, Foot, Finanz-Management)Wenig Flexibilität innnerhalb der Funktionen.Versprochene Ergänzungen in der Entwicklungen wurden bis heute nicht umgesetzt. Pros Richtig gut hat uns leider keine Funktion überzeugt, viele Dinge haben Fehler, Bugs oder Fehlfunktionen Cons \-Support meldet sich gar nicht oder nur sehr spät - ständig wechselnde Mitarbeiter die nicht genügend Fachwissen in den Themen haben-nicht Lösungsorientiert-Funktionen werden in den einzelnen Bereichen nicht weiterentwickelt- Switched from [sevdesk](https://www.capterra.com/p/167048/sevdesk/) Keine Lösungen und Ernsthaftigkeit der Mitarbeiter gegenüber unserem Unternehmen Review Source VA Valarie A. Fitness Centre Coordinator/Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for clients, not yet great for the business end" July 29, 2020 3.0 We were super excited when we found this software, and thought it could do everything we needed. But as we got into the set up and transferring from our old system it was honestly a bit of a let down. It is a better experience for our clients and that is why we are sticking with it but really hope to see some development on the back end side of it so it allows us to more easily run our business. Pros The customer side of this is great. Being able to adjust the app as we want and the ability to program for clients right in the app is awesome. We are getting great reviews from our clients. Cons The business side of things need some work. There are very simple functions that the system can not yet do like; limit sale of a membership, integrate scheduling types (appointments, classes, enrollments), adjust membership and invoice dates (after expiry, adjusting payment processing...), payroll report function. It makes it a lot harder on our end to manage our business. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Virtuagym We THOUGHT it would do everything we needed and was some bonuses on the client side. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We were not happy with the price increases of MB and the current functionality Review Source Response from Virtuagym July 31, 2020 Dear Valarie, Thank you for sharing your Virtuagym experience! We're glad to hear that our all in one solution has allowed your business to connect with your members while driving engagement and revenue. Also, your feedback is very relevant to us as we continue to strive to become the most complete and functional solution for our clients. Let us remind you to reach out whenever you need us by emailing our support team at support@virtuagym.com we'll make sure to address all questions and keep in mind any suggestions you may have to improve the system overall. With warm regards, Your Virtuagym family! AG Alex G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Good product for my Online PT business" March 6, 2020 4.0 Overall I'm satisfied to be able to have a tool that takes lots out of my plate in admin processes. Pros Easy to create workouts and deliver them to my clients. Keeping track and accountability are major for keeping motivation. The business admin has been very helpful to keep finances easier Cons The customer service communication at the beginning with me was not good, take to long for getting and answer. I see they have been working on it, but still, lots more to do to improve post-sales client service Review Source Response from Virtuagym April 23, 2020 Dear, Alex! Thank you very much for sharing your experience with us. We are excited to read that you have found our workout components and administrative module useful when guiding your clients throughout their fitness journey! As a team, we want to sincerely apologize for the inconveniences you had experienced during your initial communication with our customer care division. We will continue working towards becoming more effective when addressing our clients' requests in order to deliver outstanding service! Once again thank you for your suggestions! With warm regards, Your Virtuagym family. 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