# Page 9 | Virtuagym Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Virtuagym the right Personal Trainer solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132191/Virtuagym/reviews --- Virtuagym 3.8 (265) [View alternatives](https://www.capterra.com/p/132191/Virtuagym/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 9 - Reviews of Virtuagym ## Showing most helpful reviews Showing 201-225 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer mannager Mental Health Care Used the software for: 6-12 months ### "Your personal training: anytime, anywhere" January 22, 2020 4.0 In general, happy. It fulfills what it promises and works. Pros It's great, to have your own trainer in your pocket, to prepare the exercise sessions, keep track of meals ... very complete. Cons maybe it could customize a little more, facilitate access to IoT to connect more devices and the user to better follow its evolution Review Source Response from Virtuagym February 26, 2020 Hi There! Thank you so much for your feedback! We are happy to see that you are using the product to the best advantage and are very grateful for the suggestions that you had provided. Our users' feedback is what helps us to determine what next steps in product development we should take so please keep it coming! TV Tiba V. Eigenaar en coach Sports Used the software for: 1-2 years ### "Prettig gebruik en goede service" April 11, 2024 5.0 Ik gebruik Virtuagym voornamelijk voor het bijhouden van een klantenbestand, het maken van een rooster en en aanmaken en versturen van facturen. Hierover ben ik zeer tevreden, en de service is goed en snel. De rest van de functies heb ik niet in gebruik, dus dan is het wel redelijk prijzig. Pros Makkelijk facturen aanmaken en beheren Overzichtelijk klanten beheren en aanmaken Goede service Veel mogelijkheden Cons Er zijn zo veel opties dat het niet altijd duidelijk is hoe alles werkt Review Source IM Ilene M. Specialty Group X Instructor Recreational Facilities and Services Used the software for: Less than 6 months ### "User friendly " July 29, 2020 5.0 Pros Easy to use and gives me the basic functionality I am looking for. Cons I am satisfied with this software! It has me my needs. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) As a personal user and business user it meets my needs better! Review Source Response from Virtuagym July 31, 2020 Dear Ilene, Thank you very much for sharing your perception of Virtuagym! We are excited to hear that you find our all in one solution a useful resource when coaching your clients. As we continue to drive for success let us remind you that we are open to any feedback you can think of toward our product. Ideally, we'd love to reach a point in which your needs are not only met but also exceeded! If you ever need assistance feel free to contact us when needed, by emailing our support team at support@virtuagym.com we'll gladly address all of your questions and requests in a timely manner. Grateful to have you as part of our team, Your Virtuagym family! TD Tyson D. Personal Trainer/Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Customer Support" April 7, 2021 4.0 Pros While learning to use the Virtuagym Software I had the pleasure of working with \[SENSITIVE CONTENT HIDDEN\] who was an expert in the use of this app. Despite my lack of knowledge using this platform, M\[SENSITIVE CONTENT HIDDEN\] patiently guided me through the process and helped me become familiar with the system. I couldn't have done it without his help. Thank you \[SENSITIVE CONTENT HIDDEN\] and keep up the good work my friend! Cons To many steps involved with some of the applications requirements. Such as adding personal videos for clients to view. Review Source Response from Virtuagym April 14, 2021 Hello Tyson, Our team is always striving toward keeping our customers satisfied, so it is very exciting to know that this has made such a difference for you. Additionally, we are continuously improving our onboarding so that learning the system can be a smoother process, so your feedback will be definitely taken into consideration. Please do not hesitate to contact us at support@virtuagym.com if we can be of further assistance. Team Virtuagym NS Nicole S. Personal Trainer Used the software for: 6-12 months ### "Love it! " July 31, 2017 5.0 Pros I love that it is frequently updated, new exercise are added often, it's clear/easy/concise to use. My clients like the "in app" tutorials and I hear overall great things from my clients! Cons I wish when creating a workout you could do more things like supersets, circuits, etc. I also wish you could do timed OR repetitions for each exercise instead of having to make a an exercise for each. Review Source Response from Virtuagym August 29, 2017 Hello Nicole, first of all, I want to thank you for your amazing feedback! It's great to hear your clients are already making the best use of the App and workout plans we provide in our database. Secondly, I'm happy to inform you that after a few months of hard work, we now provide the option to choose between time and repetition based exercises making circuits and super sets easier to work with. Best Wishes, Alkistis Piki, CS Team EM Elad M. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "Not what I expected" January 22, 2021 2.0 Virtuagym did not deliver the product they promised and I can see a big gap between our sales call and what I actually got in return. Does not worth the price. Not recommended at all! Pros The most valuable feature is the ability to customize almost everything and the freedom to control the design and the different tiles Cons Customer service is poor, they don't have an office in the US. Onboarding process is very poor and very long while we are paying an unfinished product. Most of the built in features like 'workouts' 'challenges' and 'schedule' are very limited and not easy to use. Review Source Response from Virtuagym February 2, 2021 Dear Elad, thank you for sharing this with us. We pride ourselves on high-quality service so it's very sad that our product hasn't fulfilled your expectations. If you're open to discuss this further, please feel free to email us at support@virtuagym.com AÖ Alper Ö. Student Financial Services Used the software for: 6-12 months ### "Best Fitness App" December 20, 2022 4.0 Pros It is a multifunctional app, you can add your meals, fitness program and follow your employees' track, Cons In spite of this is the best fitness app, it is really expensive. Review Source CB Cameron B. Co-Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Lakeside Fitness Review" December 17, 2021 5.0 I’m loving it so far! Our \[SENSITIVE CONTENT\] has provided the best customer service out there. It’s quite rare to see these days and he is one of the best. Pros The app and the user friendly interface! Cons More reports! Need more reports please! Review Source Response from Virtuagym December 22, 2021 Dear Cameron, Thank you for your valuable review. We are thrilled to know that you find our system user-friendly. Your feedback is also very valuable to our company. Let us remind you to email any suggestions and ideas you may have at support@virtuagym.com We will make sure to share these useful thoughts with our developers! Team Virtuagym KG Kristof G. zaakvoerder Sports Used the software for: 2+ years ### "De meest complete software voor fitness professionals" February 24, 2021 5.0 Pros Enorm uitgebreid wat betreft de functionaliteiten Cons Kwaliteit kent natuurlijk ook haar prijs Review Source Response from Virtuagym March 2, 2021 Hi Kristof, Bedankt voor de goede rating! We hopen op nog een mooie en lange samenwerking. Groet, Jeroen van Virtuagym Customer Service manager JF Jessica F. Project manager Sports Used the software for: 6-12 months ### "Indispensable Software for Urban Sports Haarlem!" October 18, 2023 5.0 The automation features save us valuable time that we can now spend on improving our members' experience. Virtuagym customer service is always willing to help and is very responsive. We are grateful for the efficiency Virtuagym has brought to our organization and highly recommend it to other organizations! Pros At Urban Sports Haarlem we have integrated Virtuagym into our daily business operations. The user-friendly interface makes managing bookings and classes very easy. Cons A group (class) cannot register at the same time, then the system will crash Review Source Melina S. Sales Executive Marketing and Advertising Used the software for: 6-12 months ### "Service that are Adaptable and Efficient" March 1, 2023 5.0 Pros The scheduling and onboarding process was extremely simple! You are free to ask as many questions as you want. Cons The search feature can be improved for better performance. Review Source AM Adriana M. Reclutamiento Human Resources Used the software for: I used a free trial ### "Virtuagym, es el mejor Software Fitness" March 29, 2023 5.0 es muy fácil de usar, ofrece cantidad de características personalizables que pueden mejorar la eficiencia y productividad de los usuarios, biblioteca de ejercicios que los usuarios pueden utilizar para crear planes de entrenamiento personalizados Pros programación de entrenamientos, el seguimiento de objetivos y progreso de los miembros, la gestión de reservas y horarios, la creación de planes de entrenamiento personalizado, y el seguimiento de la nutrición y hábitos alimenticios de los miembros.Aplicación móvil Cons puede ser más costoso que algunos de sus competidores Review Source ML Miguel L. gerente Sports Used the software for: 1-2 years ### "Asistencia al cliente excelente" July 29, 2022 4.0 Pros Muy versátil y eficiente a la hora de gestionar reservas, seguimientos y facturación. La asistencia y trato ante cualquier incidencia ha sido muy buena Cons Ciertos módulos que no tienen una gran funcionalidad a la hora de implementar una gestión personal del servicio que presta le cliente(empresa). En particular el módulo de "coach" Review Source SR Samuel R. CEO Sports Used the software for: Less than 6 months ### "Buen producto. Gran servicio." April 18, 2020 4.0 Pros Gran programa de gestión de clientes para servicios de actividad física. Destacaría el servicio al cliente y el valor añadido que aportan a las empresas. Cons Integración con sistema de monitorización de actividad más utilizadas en deportes de resistencia (Garmin, Polar, Suunto, Wahoo, etc.) Review Source Response from Virtuagym April 28, 2020 "Dear, Samuel Thank you very much for your review, We are very happy to hear that our client management tools and features combined with our customer care performance have resulted in great value to your business! Your feedback is relevant to our continuous improvement efforts. We are always on the look out and in negotiations with various providers about possible integration opportunity. Could you share with us what value would integrations mentioned by you would bring for your business? please email us at support@virtuagym.com using the code JA45975 in the subject line. Once again, thank you for sharing your thoughts! With warmest regards, Your Virtuagym Family." AT ANN T. Personal Trainer/Nutrition Consultant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Too difficult to use." April 16, 2020 2.0 Unfortunately not very good. I am still trying to learn it, while paying for it. I can't cancel my subscription so I'm stuck with it. Pros The exercise videos for clients are precise and helpful. Cons The ease of use is non existed. The team that is supposed to be on-boarding you is backed up due to the Corona virus and thus busy with helping their past clients. Their on line learning tools are all across the board with the explanations and help you very little. There was no trial period. The cost is so much more than listed here. Every time I go to implement something into the app and run into a roadblock, I can't find the solution. Reason for choosing Virtuagym It sounded amazing, yet because of it's difficulty to use I really wish I looked into others. Review Source Response from Virtuagym April 28, 2020 "Dear, Ann Thank you for your review, We are happy to hear that our workout module turned out to be useful and seamless to use for your clients! Your feedback is very important to us and we really want to help you make the most out of your license, let's make sure you get the assistance you deserve, we could schedule some more training sessions to provide you with the solutions you need, please email us at support@virtuagym.com using the code JA46064 in the subject line and we'll arrange a good time for us to meet. Looking forward to hearing from you! With Warm Regards, Your Virtuagym Family." HB Hub B. Manager Used the software for: Less than 6 months ### "Virtuagym is a very customer-friendly program, easy to learn, easy to use" May 10, 2017 4.0 Pros Good overview and access of all functions; easy to use app for members; nice tool for coaches to communicate with their clients; Cons Too limited tolls for management-overviews: - not possible to make printable periodical overviews (monthly - yearly) - making specific queries is limited or even not possible (memberships, periodical results, products and so on), - making periodical financial reports is not possible Review Source Response from Virtuagym August 29, 2017 Hello Hub, first of all, I want to thank you for taking time to write to rate us and write a comment with your honest opinion! I am more than happy to hear that you have successfully implemented our system for your clients coaching. As for administration tasks, Virtuagym is currently working on a new tool which would allow our users to keep detailed records of their classes attendance, clients at the end of their membership and many more. Please, do feel free to contact us by sending an email over to support@virtuagym.com for any questions you may have. We are happy to help! In the meantime, have a great time and thanks again for your feedback :) Alkistis Piki CS Team SW Semaj W. CEO E-Learning Used the software for: 1-2 years ### "Great Product For Fitness" July 29, 2020 4.0 Overall, virtuagym is great and valuable to add to your fitness business. Pros Virtuagym has options to support online and brick & mortar fitness Cons My least favorite thing about this app is no ability to set daily task - Review Source Response from Virtuagym July 30, 2020 Dear Semaj, We are very grateful for the time you took in writing your review! It makes us proud to see that our system is helping you accomplish all your business goals and providing you with the tools you need to do so. Your comments are important to us and we know there are many great ideas are clients can share with us, please don't hesitate on emailing those to our support team at support@virtuagym.com and we'll be glad to take a closer look at them. Wishing you all best, Your Virtuagym family! TB Thijs B. Used the software for: ### "Thank you Virtuagym for this succes!" February 6, 2017 5.0 Comments: Virtuagym delivers! Ever since I requested a demo, they have been on top of literally everything. From showing me what benefits and features the system entails, to using the system to its full capacity and updating me on new features, such as the web shop. Pros: the organization itself is very professional, and I can tell as I've visited the office. Other than that I'm really liking the fact that it's such a robust system, with both coaching and retention tools. Lastly, I'd say the number of features they've been able to push through, with a community, a webshop and payment processing as some recent examples. Cons: not that I was ever told this was going to be build, but I'd like to see a lead follow up section at some point. Recommendations to other buyers: I'm positive you will save plenty of time and be able to retain your customers for a way longer period of time. Your members are going to like the challenges and community part! Review Source Response from Virtuagym February 8, 2017 Hi Thijs, many thanks for your review and feedback! It's exciting for us to see how all the advice and support we offer for each client is implemented. Throughout the last year we were able to launch a variety of new features including our webshop and we will continue to add new functions and improve the existing ones even more! Please, feel free to give us a call or emails us about your lead follow up idea, it sounds very interesting and we would like to know more about this. All best, Alkistis Daniela B. ANALIST International Affairs Used the software for: I used a free trial ### "Buona" March 20, 2023 5.0 Pros e un bell allenamiento con un personal trainer 3d Cons ha bisogno di aggiorare un po con il avatar Review Source MZ Michael Z. Co-Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great product with an awesome onboarding experience!" August 7, 2023 5.0 We have build our health and fitness app for craft beer drinkers on the custom mobile app software. Overall very impressed with all components so far. Professional team of onboarders whcih made the process seamless. Pros Easy to use, great out of the box functionality. Custom mobile app is impressive and works very well. Cons Could do with more full integrations i.e. with more wearables (Garmin etc). A couple still have a few bugs that need to be ironed out. Review Source Response from Virtuagym August 14, 2023 Hi Michael, Thank you so much for your positive review! We are happy to hear that you are able to use the software right away and that you are impressed with the Custom Mobile App. We hope to hear more positive results in the future! If you ever need our help please feel free to contact support@virtuagym.com. Have a great day! JK Jennifer K. MSA Health, Wellness and Fitness Used the software for: Less than 6 months ### "Survey" November 5, 2020 3.0 Pros variety of workout plans available, easy to use after figuring it oout Cons took me a long time to figure out how to find the classes i wanted and learn how to do my own program, would have been nice to have a tutorial at the beginning to help learning curve Review Source Response from Virtuagym November 9, 2020 Hello Jennifer, Thank you for taking the time of sharing this with us. It is highly pleasant for us to know that you enjoy using our software, and the diversity of exercises we have designed to provide our customers with all possible options. We are sorry to hear of the difficulties you experienced during the training. Our onboarding consultants work very hard to meet our community expectations and additionally, we integrate the training process with several support channels such as our official email, our YouTube channel, and our online Help Desk, in which you can always find relevant content on our features and answers to frequently asked questions. All that being said, please feel welcome to email us at support@virtuagym.com if you need further assistance. The Virtuagym team. BS Bart S. Personal trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Functional, easy, up to date" August 7, 2017 5.0 Pros Little effort for a maximum of work. A lot of exercices. Good bookkeeping and administration . Food app is good Cons Conflict in use with clients of basic fit. Some gsm's dont work good with the app's . For the rest Ok! Review Source Response from Virtuagym November 6, 2017 Hi Bart, Thank you so much for sharing your kind opinion! Could you please let us know better about the conflict you mention in the "Cons" section? We would love to offer you a 100% satisfactory service! Have a great one. The CS Team FK Frank K. Personal Trainer Mental Health Care Used the software for: Less than 6 months ### "Virtuagym is the best!" July 28, 2022 4.0 We like the software very much. It helps us focus on the important things. Pros Everything at one place, nice design and very much options. Cons The health following possibility's. Wanted more options to connect with like garmin, polar etc. Reason for choosing Virtuagym Most complete app Review Source LH Lucy H. Owner Used the software for: Less than 6 months ### "Great app " May 14, 2018 4.0 Pros The software is realiable and user friendly. The customer service team try their hardest to help in any way they can. When purchasing I felt no pressure to get locked into a contract unlike other companies which can really affect your experience. Cons That I cannot view a weekly schedule on my mobile app. And my members of staff do not see the same coloured schedule that I see. Its also not clear how to set staff privacy settings. Review Source Response from Virtuagym July 19, 2018 Dear Lucy, thank you for your amazing feedback! We are really happy that we have been able to help you get things set up and to have you as a customer. Also, thank you so much for your honest feedback. As you know, we are constantly trying to improve our service so your feedback is always very valuable to us. We thank you for the valuable time that you have spent to write this review, and please do not hesitate to reach out if we can help or assist you with anything! Have a great day, Anna - Virtuagym Customer Success Department Estelle E. Responsable de vente Apparel & Fashion Used the software for: I used a free trial ### "Bon pour la planification des activités " November 5, 2023 5.0 Pros C’est une plateforme don l’engagement du client est très simple. L’interface est intuitive et permet la gestion des réservations. Son usage aussi est très simple. Cons J’apprécie bien ce logiciel mais, certaines fonctionnalités sont à revoir pour son efficacité. Review Source Similar Products Featured ## Related categories [Pilates Studio](https://www.capterra.com/pilates-studio-software/)[Personal Trainer](https://www.capterra.com/personal-trainer-software/)[Club Management](https://www.capterra.com/club-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.