--- title: "Virtuagym Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Virtuagym Software - reviews, pricing plans, popular comparisons to other Personal Trainer products and more." source_url: "https://www.capterra.com/p/132191/Virtuagym/" page_type: "product" language: "en" publication_date: "2026-10-30" --- # Virtuagym Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Virtuagym ## What is Virtuagym? Virtuagym is personal trainer software for independent trainers, mobile trainers and PT studios. Let clients book 1:1 sessions and buy session packages online, get paid automatically and run your whole PT business from one app. Deliver personalized workout and nutrition plans, 1,000+ workout videos and progress tracking in your own branded app, so clients stay on track between sessions. Coach in person, online or hybrid, and message clients directly. Session credits are deducted automatically, reminders reduce no-shows, and your calendar syncs with Google Calendar. Simple reports show your revenue, sessions and active clients, so you spend less time on admin and more time training. Virtuagym grows with you, from solo trainer to studio with a team. Used by 45,000+ trainers. ## What is Virtuagym used for? [Membership Management](https://www.capterra.com/membership-management-software/)[Fitness](https://www.capterra.com/fitness-software/)[Scheduling](https://www.capterra.com/scheduling-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 265 user reviews Reviews sentiment Positive 71% Neutral 9% Negative 20% Pros & cons Intuitive platform and navigation Comprehensive member management tools High and unclear pricing Frequent technical problems Starting price €29 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Gym Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Virtuagym?[Manage this product listing](https://www.g2.com/products/virtuagym/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Virtuagym 3.8 (265) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price €29 Per Year Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (263) Ease Of Use 4.7 (4,249) Value For Money 3.7 (239) Value For Money 4.5 (3,000) Customer Service 3.8 (252) Customer Service 4.6 (2,687) ## Virtuagym alternatives [4.7 (3,691)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (614)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) [4.8 (4,349)](https://www.capterra.com/p/213340/Google-Calendar/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/213340/Google-Calendar/) [View all alternatives](https://www.capterra.com/p/132191/Virtuagym/alternatives/) ## FAQs about Virtuagym Overview ### What problems does Virtuagym solve? Virtuagym solves disconnected gym operations by combining member onboarding, class booking, memberships, billing, workout programming, nutrition tracking, and client communication in one platform. Gym owners, boutique studio operators, personal trainers, and corporate wellness teams use it to reduce manual administration, deliver personalized plans, monitor progress, and keep members engaged through branded apps, groups, and challenges. Answer based on 163 reviews Overview ### Which roles and teams benefit most from Virtuagym? Virtuagym is most used by gym owners, founders, CEOs, and directors who oversee memberships, payments, scheduling, and business performance. Personal trainers, coaches, and instructors manage client programs, workout plans, progress tracking, and communication. General and operations managers coordinate class schedules, staff activities, and day-to-day gym administration. Answer based on 255 reviews Overview ### What company size and industries is Virtuagym built for? Virtuagym is built primarily for small health, wellness, and fitness businesses, which account for 89% of reviewers, including health clubs, personal trainers, physical therapists, and dietitians. It also serves sports organizations (18%) and professional training and coaching providers (3%), with some use among midsize (8%) and enterprise organizations (3%). Answer based on 265 reviews Features and Usability ### What are the key features of Virtuagym? Virtuagym includes mobile access for staff to manage client appointments away from a laptop and for clients to use training features in the app. Its exercise library provides a range of exercises with instructional videos, while online booking lets clients schedule classes and appointments themselves. Answer based on 16 reviews Overview ### Is Virtuagym good for gyms and fitness businesses? Virtuagym supports gyms and fitness businesses with workout programming, class booking, member management, nutrition tracking, and a customizable mobile app. Small studios and larger clubs value its exercise library and community features. Personal trainers and niche operators may find certain coaching workflows, wearable integrations, and sport-specific functions limited. Answer based on 44 reviews Integrations ### Which third-party tools and platforms does Virtuagym integrate with? Virtuagym integrates with 9 third-party tools, including Adyen, PayPal, and Paysafe for payments; Mailchimp and Meta for Business for marketing; GitHub for development; Matrix for communication; and Resamania for fitness operations. These connections cover payment processing, marketing, communications, development, and gym management. Answer based on 24 reviews Getting Started and Support ### How good is Virtuagym customer support? Virtuagym provides responsive help and onboarding for many gym owners, trainers, and boutique studios, particularly when setting up memberships and coaching tools. Support quality can vary, however: some users describe delayed replies, unclear setup guidance, and unresolved technical or billing issues. Confirm specialized requirements during implementation. Answer based on 77 reviews Getting Started and Support ### How easy is it to onboard and train a team on Virtuagym? Virtuagym offers live online training, webinars, documentation, and videos for team onboarding. Reviewers report that students, clients, and end users often learn core features quickly, while administrators and coaches need more time to configure the platform’s many modules. Some users find initial setup and advanced tools overwhelming, and benefit from one-to-one guidance. Answer based on 33 reviews Getting Started and Support ### What customer support options does Virtuagym offer, and how do users rate the experience? Virtuagym offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Many users describe support as friendly, responsive, and helpful during setup, with guidance by phone and email. However, others report delayed replies, inconsistent post-sale assistance, repeated handoffs, and difficulty resolving urgent technical, billing, or cancellation issues. Answer based on 137 reviews ## Who uses Virtuagym? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive platform and navigation 85% positive reviews out of 68 Most reviewers describe ease of use as a key benefit, highlighting straightforward setup, clear navigation, and accessible customization. High and unclear pricing 60% negative reviews out of 42 Some reviewers describe pricing as expensive, lacking transparency, and offering no free trial compared to competitors. Comprehensive member management tools 81% positive reviews out of 36 Most reviewers find member management efficient, noting easy bookings, automated processes, and convenient communication features. Frequent technical problems 98% negative reviews out of 40 Most reviewers report bugs and issues, describing recurring glitches, unreliable performance, and slow resolution of technical problems. Versatile and customizable features 78% positive reviews out of 27 Most reviewers appreciate the wide range of customizable features, enabling tailored solutions and enhanced member engagement. Difficult contract cancellation process 96% negative reviews out of 24 Most reviewers indicate cancel contract is problematic, citing lengthy terms, poor communication, and complicated cancellation procedures. ## Features AI summary Based on 2,744 Personal Trainer reviews Capterra data shows that buyers of personal trainer software rank the following features as their top priorities: - **Client Management** (**51%** of reviewers rated this feature as critical) - **Mobile App** (**55%**) - **Exercise Library** (**48%**) Virtuagym supports all three features that reviewers rate most highly: **Client Management**, **Mobile App**, and **Exercise Library**. Together, these capabilities help personal trainers manage client relationships, give clients easy access on the go, and build workout plans faster with ready-to-use exercise content, allowing teams to save time and deliver a more consistent training experience. Client Management 4.1 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Mobile App 4.6 (25) 36.00% of 25 reviewers that rated this feature as important or highly important Access the system via a mobile application Exercise Library 4.4 (16) 50.00% of 16 reviewers that rated this feature as important or highly important Database of frequently used, popular workout routines Client Profiles 4.3 (7) 0.00% of 7 reviewers that rated this feature as important or highly important Record client information and feedback Fitness Plan 4.3 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Create custom workout plans for your clients based on their specific goals Payment Processing 4.0 (38) 28.95% of 38 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Virtuagym 198 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Collections: Automates monthly billing for memberships, and assists with collecting fees for late payments or cancellations. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autonomous Task Execution: Completes tasks independently without constant human intervention - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Belt Ranking Classification: Upload belt statuses and badges to student accounts - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Registration: Online registration for classes - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client History: Stores relevant biographical data for each client served. - Client Management: Manage contact details and communication with clients - Client Plans: Stores individualized coaching plans that can be viewed by client and coach. - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Community Management: Enable students, customers or employees to engage with each other in a particular space online or offline - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contingency Billing: Business model where clients pay their lawyer a fee only if the case is won/settled successfully - Contract Creation: Users can create new contracts within the platform using built-in document creation features. - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross-system Integration: Works across multiple software systems or databases - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboards & Reporting: Produces reports and tracks patients based on identifiable segments including demographics, psychographics, high-risk health issues, etc. - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Desktop Integration: Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration. - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Dues Management: Track and collect membership dues - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-signature: Offers e-signature functionality in-product, whether through integration or native capability. - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email & SMS Communication: Sends automated or segmented communications to members via email/SMS. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Sequences: Set up automated email sequences to streamline outreach and engage leads/contacts - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Exercise Library: Database of frequently used, popular workout routines - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - Financial Reporting & Analytics: Generates financial and operational reports for budgeting, trends, and forecasting. - Fitness Assessments: Administer standardized fitness assessments to gauge current fitness level - Fitness Performance Tracking: Tracks fitness and exercise performance - Fitness Plan: Create custom workout plans for your clients based on their specific goals - Food Tracking: Documentation of food and calorie intake - For Dance Studios: Designed for dance studios - For Gyms: Intended for sports & fitness gyms - For iPad Devices: Operate/access software on iPad Devices - For Mac Devices: Operate/access software on Mac Devices - For Martial Arts: For martial arts classes and studios - For Small Businesses: Designed for small businesses - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Forecasting: Form predictions based on past and present data/trends - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Health Coaching: Suggesting health goals and plans to clients or patients - Health Monitoring: Gain insights into the health of employees, equipment, registered instances or any other organizational asset to check their status - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Hybrid Trainer: Designed for trainers who offer online and in-person sessions - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Tools: Provides relevant marketing tools to support email campaigns, website branding, and other related advertising efforts. - Meal Planning: Applying knowledge of food, nutrients, food habits & preferences to analyze nutritional content and plan wholesome and attractive meals - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Community & Networking: Provides forums, directories, or tools for member interaction and networking. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Membership Signup: Registration process to become members by providing relevant information and agreeing to terms - Merchandise Sales: Provides tools to process apparell purchases online or on-site. - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Booking: Make reservations on the go through a mobile device - Mobile Payments: Clients can submit payments via mobile devices - Mobile User Support: System supports users that want to access system data and fuctionalyt from a mobile devide (phone and/or tablet) - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi- Calendar Integration: Integrates with multiple calendars, such as: Google Calendar, Microsoft Outlook, iCloud Calendar, etc. - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Nutrition & Ingredient Labels: List of nutrients or ingredients present in food items - Nutrition Analysis: Scientific process of assessing the types, amount & nutritional content, including calories, vitamins & minerals for food/food products - Nutrition Log: Nutritional content of the food consumed on a daily basis - Nutrition Program: Create customized diets based on each of your client's needs - Nutrition Tools: Tools to help make nutrition plans for clients - Online Booking: Book meetings and appointments through a website or digital platform - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Trainer: Designed for trainers who offer online sessions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Predictive Analytics: Predict future data based on historical data sets - Program Management: Process of managing several related projects or business activities to achieve organizational goals - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reports & Dashboards: Organize data in customized formats for viewing. Generate reports to observe business trends over time. - Resource Library: Provides access to a coach-curated list of educational resources for clients to utilize. - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Scheduling & Reservations: Manage reservations for classes, programs, and personal training to inform staff coverage. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Login: At least a username and password is required to access the system - Segmentation: Group leads or contacts based on their specific characteristics - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session History: Tracks past and future sessions, and details associated with each session. - Session Notes: Private client session notes for coaching, therapy, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Student Management: Database of students to track personal information of individuals and families - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Role Access: Provides employees self service access and managers a centralized view. - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.8 (259) 3.8 Based on 259 reviews ## Pricing Value for money 3.7 (239) Basic €29.00 Per Year Value for money 3.7 (239) 3.7 Based on 239 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Adyen](https://www.capterra.com/p/165680/Adyen/)[ Paysafe](https://www.capterra.com/p/128002/Paysafe/)[ Matrix](https://www.capterra.com/p/95108/Matrix/)[ Resamania](https://www.capterra.com/p/236126/Resamania/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (252) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (252) 3.8 Based on 252 reviews ## User reviews Overall rating 3.8 Based on 265 reviews Filter by rating Counts reflect reviews available in this feed. 5(116) 4(71) 3(24) 2(23) 1(31) Mentioned topic Recent reviews first, then most helpful RE Reviewer Personal Trainer Coach Used the software for: Less than 1 year ### "Schneller Verkauf – kaum Unterstützung bei der Einrichtung" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 21, 2026 Leider bin ich vom Kundensupport von Virtuagym enttäuscht. Während des Verkaufsprozesses war das Team sehr schnell, freundlich und hilfsbereit. Nach dem Kauf und bei der Einrichtung der Software änderte sich dieser Eindruck jedoch deutlich. Statt persönlicher Unterstützung wurde ich überwiegend auf Support-Videos und Hilfeartikel verwiesen. Gerade in der Einrichtungsphase hätte ich mir eine individuelle Begleitung und direkte Unterstützung gewünscht. Nach dem Erwerb der Software hatte ich das Gefühl, weitgehend auf mich allein gestellt zu sein. Für ein Produkt dieser Art erwarte ich einen deutlich besseren Kundenservice, insbesondere beim Onboarding und der Implementierung. Die Software selbst bietet viele Funktionen, aber der Support nach dem Kauf hat meine Erwartungen leider nicht erfüllt. Pros Moderne und umfangreiche Software mit vielen Funktionen für Fitnessstudios und Personal Trainer. Der Vertrieb ist freundlich, schnell erreichbar und beantwortet Fragen vor dem Kauf kompetent. Cons Nach dem Kauf lässt der Support deutlich nach. Bei der Einrichtung wird häufig nur auf Videos und Hilfeseiten verwiesen. Persönliche Unterstützung und eine aktive Begleitung beim Onboarding fehlen weitgehend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Malika Z. Administrative assistant Used the software for: Less than 1 year ### "Management software for fitness and wellness " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 April 6, 2026 Overall experience left me satisfied, as it is a decent option for health, wellness and fitness enthusiasts helping will general management, billings, onboarding etc Pros The onboarding is very explicit and well explained, the service offers a wide range of benefits, reasonable pricing Cons Customer service and client support has a low response rate, the overall interface can be more user-friendly, as in some parts it may be difficult to navigate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. maikel B. Directeur Used the software for: 3-5 years ### "how to use Virtuagym as a white label" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2024 Using Virtuagym as a white label for the Weightlottery platform has been a game-changer for me. The app’s user-friendly interface and intuitive design quickly became a part of my daily routine. The nine tiles on the dashboard give me instant access to all the essential features I need, like tracking my meals and monitoring my weight progress. Pros Easy to use after you installed the app on your mobile phone. Also the security to enter the platform is great Cons but the security to install the app can be some of a problem if you aren't used to installing apps on your phone Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Virtuagym for the solo business owner" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2020 They have been really receptive. When their rates did go up - I thought here we go again - and I would be switching software but we found a solution. Pros I run boutique private training studio, as well run group classes at another facility. Because I am a sole operator, in my research many of these services can be too expensive as they are geared for gyms and bigger studios. Virtuagym worked with me to design a package that met my needs and I really appreciate that. Cons The report system is geared towards gyms and recruiting new members. I have had the same members for years so would love to see reports broken down by product sold each month vs new members. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Amy M. Owner Used the software for: Less than 1 year ### "The WORST Customer Service ever....but really good App based system for workout tracking" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 January 8, 2020 I was attracted to them for their features, which I have not found a comparable replacement (maybe I'll will try programming my own in the future), but honestly, it is never going to be a one-stop shop as I was hoping with the way their system is going. I absolutely DREAD talking to their customer support system as they are very ignorant and stubborn about their policies, I think there have been a few people \[SENSITIVE CONTENT HIDDEN\] who have been understanding of our issues and actually tried to help. Everyone else seems to think that our problems are not their problem, and don't really take the time to truly understand their own software. Payment system is absolute crap, you're better off using a different system like Stripe or Square. Their scheduling went down for a whole day and all we got was a "SORRY" e-mail. I mean...our customers were unable to book for a whole day which is several hundred dollars in revenue and that's all you can say? We switched to a different booking software when that happened. But I will most likely keep virtuagym for the fun features they have like the workout tracking and such (and also because I am inadvertently locked in for a 1-year contract that was never fully explained and keeps increasing because no one will take the charges off....yay.) Pros Their workout trackers are awesome. I love that they integrate with different companies (though maybe not particularly well) as I was trying to set up an integration with AccuroFit and after two month, it still seems they cannot figure out how to do this. I purchased their recommended bioimpedance scales which is great because we are able to run gym challenges, and members love being able to track their lifting workouts and have a workout player whenever they want. We regularly use the community portal aspects of the software and the app based system makes it easy to talk to members and send notifications about specific things. Cons Their salespeople are good. Good enough that with their features alone they can convince you to purchase a YEAR LONG subscription without trying it out. By the way, they don't ever explain to you what features you're paying for or when your pricing goes up, why that happened because you accidentally made some changes that affect your subscription. The customer support team/on-boarding team is absolutely dismal. From day 1, I felt like I was explaining to their support how their system worked. They have no idea what is going on and they basically give you 2 30 min phone calls and expect you to figure it out on your own (when they can't even figure it out). I wanted to setup a system that allowed for different credits and booking based on levels and their onboarding specialist asked me during our first phone call "What software did you switch from and why?" I explained that I switched from WellnessLiving and what I liked about them and person managing our account told me "Well maybe you should have stuck with them." They have an difficult system for trying to reach anyone to answer your questions. They use Zendesk, which is both incredibly confusing as it goes into (how I understand it) a central e-mail system which can take them 1-3 days to get back to you. At which point, they respond with very unhelpful advice or flat out ignorance. Also, their pay service integration sucks. It is very difficult to use them for bookkeeping and POS and I ended up just resorting to Square. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Certified Holistic Fitness & Behavioral Health Specialist + Studio Owner Used the software for: Less than 1 year ### "I love this product for my fitness studio!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2021 I really appreciated the thorough training across multiple weeks on setting up the software to align with my brand & how to use it the way that best fits my needs as a small town fitness studio. The customer has been fabulous if I ever need to reach out, and my customers seem to enjoy the app experience. It’s great to have a community area that’s away from social media for them, plus they can track their progress & receive extra coaching from me there. It’s been a crucial part of my operation of a small, class-based boutique fitness studio over the last year! Pros I like that I have a custom app for my members to book the classes we schedule, and that it handles all of the transactions for memberships, goods, & services digitally. I don’t have a cash register in my fitness studio, and everyone can use this app. Cons My biggest struggles with the software are mainly due to tech issues to fully utilize the software AND represent all that I want to in the app, which are probably more due to user error. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner and Personal Trainer Used the software for: 1-3 years ### "Great tool for Personal Trainers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 21, 2021 I’ve had a great experience between the Programming and the customer service. Pros The ability to create workouts with avatars for clients. Cons Schedule integration is a little confusing between the scheduler and Appointment Schedule. It would be a lot easier to manage if they communicated or were combined. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Not Ideal for Small Business Users" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 September 18, 2020 I wasn't happy with the onboarding process as training was mostly independent and delay response time from support team. There was no option to buy out of 12 month agreement due to dissatisfaction with the product so you're left with a product that you dread to use. Only made use of their software for a couple months before switching to another product. Currently waiting for terms of agreement to expire so I don't have to see my account being billed by them. Pros I enjoyed the community board feature where updates can be posted in real time to the group/clients which promotes interaction. The app user friendly according to member feedback. Cons Not ideal for martial arts based businesses. The templates and features within the software seem catered more towards larger chain gyms/health clubs to track fitness stats important to personal training and traditional group fitness classes. The initial sales call made it appear that it would be easier for a small business to use, but it didn't feel like that at all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Client Experience Director Used the software for: Less than 1 year ### "DO NOT USE THIS SOFTWARE" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 27, 2020 Dealing with virtuagym has been an absolute nightmare. If I could give it less than zero stars, I would. Pros The only positive thing about virtuagym is being able to put our company's circuits in the app for clients to use during open session. However, we were told that we'd be able to film and upload our own exercises and that has only worked once. I've spent HOURS editing and uploading videos only to have them not work. It's beyond frustrating. It took 3 weeks to hear back about this issue and all I received was "Currently, there is a bug that is affecting a few portals the same way and it is almost ready for deployment by our software developers." 6 weeks later and the videos still don't work. Cons Everything about this software is a joke. We've had countless issues dealing with them and little resolve. The biggest issue we've had is the "system" copying contracts and adding unpaid credits to client’s profiles. We've had over 130 credits applied which is over $10,000 worth of sessions. I work for a small business and if we hadn't noticed this, we would be out of business. We’ve had contracts ended and added by the “system” as well discounts being added or not removed. It takes days, sometimes weeks to hear back from anyone about anything. When they email asking if the “ticket” has been resolved and I say no, they close the ticket out and we never hear back from them regarding the issue. I’ve been asking for weeks to get a call with upper management for my boss to speak with someone and we finally got something worked out and the call was canceled and hour before it was supposed to happen. I would use extreme caution doing business with them. I was not a part of the company when we brought VirtuaGym on, but they must have a good sales team. However, that’s where it ends. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Dance Fitness Pro Used the software for: 3-5 years ### "Not Worth the Hassle" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 4, 2021 Not that great, since the person who told me about the software told me that I had to only give a month's notice for my license to be cancelled, but I am told I have to give a YEAR's notice. I'd also rate the customer service a 2.5 at best, as they like to blame you, the customer, for any issues. Pros Ease of putting in client info, though I did not like that everyone was automatically a male. Very strange. Cons If you have clients who have expirations for packages, the software does not keep track of it as users book classes, nor does it keep track of the number of credits left as clients use them. You are only aware when there is none left. There is a pop up that pops up each and every time you log on, even if you click on "no thanks" for the notifications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/132191/Virtuagym/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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