# Page 4 | Virtuagym Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Virtuagym the right Personal Trainer solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132191/Virtuagym/reviews --- Virtuagym 3.8 (263) [View alternatives](https://www.capterra.com/p/132191/Virtuagym/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Virtuagym ## Showing most helpful reviews Showing 76-100 of 263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AG Alex G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Good product for my Online PT business" March 6, 2020 4.0 Overall I'm satisfied to be able to have a tool that takes lots out of my plate in admin processes. Pros Easy to create workouts and deliver them to my clients. Keeping track and accountability are major for keeping motivation. The business admin has been very helpful to keep finances easier Cons The customer service communication at the beginning with me was not good, take to long for getting and answer. I see they have been working on it, but still, lots more to do to improve post-sales client service Review Source Response from Virtuagym April 23, 2020 Dear, Alex! Thank you very much for sharing your experience with us. We are excited to read that you have found our workout components and administrative module useful when guiding your clients throughout their fitness journey! As a team, we want to sincerely apologize for the inconveniences you had experienced during your initial communication with our customer care division. We will continue working towards becoming more effective when addressing our clients' requests in order to deliver outstanding service! Once again thank you for your suggestions! With warm regards, Your Virtuagym family. SR Stan R. Personal trainer Sports Used the software for: 1-2 years ### "I Love virtuagym" May 23, 2023 5.0 Personal training Pros Everything it works very good. I can see al my members of my school en work at Mondriaan, Haagsche hogenschool, Event Leisure en Defensie Cons I like it all. I like al the features I can see al statics en important features. Review Source Response from Virtuagym August 17, 2023 Hi Stan, Thank you for all the love! We appreciate this gesture a lot. If you ever feel like you want to share feedback with us, please don't hesitate to get in touch. You can reach us by phone or by email on Support@virtuagym.com. Have a great day! HV Hielke V. Founder en CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Ervaring van GO180" December 21, 2023 5.0 Na ruim 8 jaar gewerkt te hebben met Virtuagym is onze gevoel overall zeer positief. Naast de praktische kant en dag tot dag zaken, hebben wij de klantenservice ook altijd als zeer behulpzaam ervaren. Pros Uitgebreide all-in software wat makkelijk en toegankelijk in gebruik is. Cons Specifieke programmering voor onze clubleden is helaas niet mogelijk. Review Source RC Rebecca C. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Satisfied customer " March 17, 2020 5.0 I think a lot of work needs to be done on the client interface in terms of scheduling workouts and how they view these. The word that comes to mind is clumsy. Pros Easy to use once you know how. I have been using this for bookings and managing my accounts and it works well. Cons The cost to increase membership base. I run Group training and would love to be able to add these members onto the system but it is gets too expensive. If I could I would use the booking functionality more. Further to this the app in terms of clients experience is not great and east for clients to use and understand so I tend to not use this. When putting in place programmes for clients it is confusing for them to find the workouts. This needs to be simplified. Reason for choosing Virtuagym Because I had used this when working at a gym before going out on my own and knew how to use it. Review Source Response from Virtuagym April 27, 2020 "Dear, Rebecca Thank you so much for sharing your experience with Virtuagym! We are happy to hear that you find our modules for booking and managing accounts useful for your business. We would love to discuss with you further how you envision a more user-friendly interface for your clients and we understand that this is the #1 priority for most of our clients. Please email us at support@virtuagym.com using the code JA35287 in the subject line. We look forward to hearing from you soon! With warmest regards, Your Virtuagym Family." AK Andeas K. Gym owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Good platform, but no payment system support in Denmark & bad customer service" August 6, 2020 3.0 Good platform, but really bad service. They dont fix bugs thats not working, slow custom service. If you have a gym or fitness center in Denmark / Europa dont buy this system. Payment does support it & there not helping you fixing it! Pros \- Easy to use - alot of features - Good app setup - Good platform layout. Cons \- Support reply is really really bad..... Long reply time when you write a email. - No phone line for service or support. - Automatic payment system does not support Denmark (Paysafe, Mollie Sepa, Gocardless dont work in denmark) - Still working to get the automatic payment system to work, but there not helping out. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Review Source Response from Virtuagym August 17, 2020 Hello Andreas, Thank you very much for sharing your thoughts about Virtuagym! We're glad to hear that our tools and services work fine for your business and are easy to use. We've worked really hard to come up with the most complete solution for our clients, it's wonderful to know that our app set up and platform layout are a plus for you! Feedback is one of the most important pillars on our company, which is why we'll definitely take a closer look at your interactions with our client success team and continue to work to provide you with the outstanding support you deserve. Let us remind you to reach out at support@virtuagym.com and we'll share with you our new enhanced phone line for questions, concerns, and requests! Wishing you all the best, Virtuagym, BV Bernice V. eigenaresse Sports Used the software for: 2+ years ### "fijne programma om mee te werken" March 22, 2024 5.0 al jaren maken wij gebruik van Virtuagym en zijn nog steeds erg tevreden. Pros programma werkt fijn, is niet moeilijk in gebruik. makkelijk lessen te boeken voor leden en mooie lay-out. Cons het contact met de klantenservice. het duurt even voor je reactie krijgt. Review Source PR Pam R. Owner Consumer Services Used the software for: Less than 6 months ### "One Stop Shop" December 20, 2021 5.0 Pros This software does literally everything for you in ONE PLACE! This software completely eases the burden of being a business owner or having to use multiple different software platforms. Everything you need is in one place! Cons Not a single thing. I love this software! Review Source Response from Virtuagym December 24, 2021 Hello Pam! Thank you for your time in reviewing Virtuagym! It is highly pleasant for us to know that you like our software! We appreciate your business and the confidence you have placed in us. Please do not hesitate to contact us at support@virtuagym.com if we can be of further assistance. Team Virtuagym TK Timo K. Ernährungsberater Health, Wellness and Fitness Used the software for: 6-12 months ### "Absolut unzufrieden und völlig überbewertet " May 11, 2020 1.0 Kann ich leider absolut nicht weiterempfehlen Pros Design im eigenen Firmendesign möglich. Cons Schon die einfachsten Fuktionen funktionieren nicht (Rabatt bei Rechnungen), Übertragung der Daten von Mobil zu Pc unterschiedlich, Synchronisation funktioniert nicht, Apple und Androit haben gravierende Unterschiede. Support gibt alles nur als Feedback weiter aber ändert nichts! Probleme werden nicht ernst genommen und mit immer den gleichen Texten ruhig gestellt. Bereich Ernährung ist für mich wirklich eine Katastrophe was die Programmierung angeht, keine Besserung in Sicht leider. Jeder Bereich hat steckt oft noch in den Kinderschuhen, viele unnötige Klicks nötig innerhalb de Systems.. Lebensmittel etc müssen immer exakt geschrieben werden, Rezepte ändern sich automatisch, können nicht kopiert werden und ändert man eine Sache, wird sie bei allen anderen Kunden auch geändert! DSGVO nicht nach Norm, jeder Kunde wird automatisch in der „News“ Gruppe angezeigt.. Review Source Response from Virtuagym May 12, 2020 Dear Timo, Thank you for your review. We are always aiming to better understanding our client's needs to be capable of addressing them throughout the variety of modules we have built. You mentioned having to deal with different obstacles when using our system and we would like to cover all basis with you on what went on. We would highly appreciate if you could please email us at support@virtuagym.com using the code JA9842121 in the subject line, this way we can further talk and provide you with the top quality assistance our clients deserve. Looking forward to hearing from you, Sincerely, Virtuagym. SB Samuel B. Owner Sports Used the software for: 2+ years ### "Revieuw virtuagym " April 5, 2024 5.0 Pros Pictures of the exercise so it’s easy to see for the customer what kind of exercise he need to do Cons You can not implementate dropsets or supersets in the training programm Review Source SR Stephanie R. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Virtuagym is a SCAM" December 4, 2019 1.0 We never agreed to a start date and were charged for a start date, and have since been charged on a monthly basis, despite having expressed (both via email and via phone conversations) that we were not comfortable with moving forward and wanted to pause on any kind of start date. Meetings have been canceled last minute, representatives that we have worked with are all of a sudden "no longer with the company" or have decided to take an impromptu vacation the day after you spoke with them about another call that week. When expressing cancelation of the service, we were told for the first time that we signed a contract for 12 months, and that it is clearly stated in the "terms and conditions", a box that was checked upon submitting a setup fee payment for the TRIAL service. When we said we didn't realize that the terms and conditions listed a 12 month contract, we were told that "it is not their responsibility to make sure we understand the terms and conditions". THIS COMPANY IS A SCAM. Pros They have a great sales team which will convince you that they have amazing customer support, an innovative platform and can meet all of your business's needs. Moments after your first phone call, you will be unknowingly entered into a 12 month contract. Cons You cannot contact any employee directly. There are no public phone numbers. You cannot speak with anyone of management level or above to escalate any issues. You don't even get a personal email address -- your only point of contact is a ClientServices@virtuagym email address that says someone will get back to you within 3 days..... REAL helpful when you're trying to run a business with their software and then you can't get any support in crucial moments. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Virtuagym was convincing enough to lead us to believe that they had more to offer our customers for less money per month. Review Source Response from Virtuagym February 13, 2020 Dear Stephanie, Thank you for your feedback on the experience you have had with Virtuagym. The 12 months agreement is a term that is clearly stated and must be accepted before a payment can be processed. Indefinitely delayed start dates are unfortunately not an option. A sale cannot be closed without a start date entered by the client. We can, of course, understand how that may not work for some of our clients and we are sorry to see you go. SW Stephen W. Manager Hospital & Health Care Used the software for: 2+ years ### "My local gym uses Virtuagym to more effectively manage my member experience " November 1, 2023 5.0 I moved to my new gym about 1-2 years ago, and they automatically use the Virtuagym platform to manage member profiles. As a valued member, I've been able to interact with this platform and have definitely enjoyed its ease of use and straightforward features. Pros My gym and trainers use Virtuagym to manage member profiles, and I personally use a customer-facing version of it on my end. I love being able to track my fitness schedule alongside my trainer's gym calendar. Additionally, I'm able to track my membership, monthly pricing, extra gym features, and even fitness goals. Cons I wish I would be able to customize my fitness goals a bit more holistically on the app. Review Source MF Mariano F. Director Health, Wellness and Fitness Used the software for: 2+ years ### "'Client Success Team' & Updates problems" November 5, 2019 3.0 Not as it was described upon selection Pros Workout plans, meal plans and invoicing on 1 software Cons 'Client Success Team' & all the issues that come up with each developer's update. After doing our best to keep up with the numerous issues encountered we have 2 major issues that are severely affecting our business. We have already emailed the 'client success team' for months but no temporary solution/help was provided and honestly we doubt even if the issues were understood, further to the replies received. We also asked for the contact details of someone at a higher position and where informed that he can give us a call only next week! 1 of the issues has been reported 3 months ago and till today no feedback/solution whatsoever were offered. It's already the second day with the 2nd issue and this is keeping our business on hold. For obvious reasons such issue is costing us a lot of money plus damage to our reputation with our clients. Review Source Response from Virtuagym February 13, 2020 Dear Mariano, It sounds like you didn't have the best of experience and we are deeply apologetic for that lapse in service. We will reach out to you shortly to see how we can improve the value we provide to your business. DS Denyne S. Administrative Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Good Software" December 17, 2021 4.0 I really like the ability to reach out via email to VG with any questions I have and receive helpful responses. It's nice to have a consistent consultant who answers most of your questions, that's a nice touch to communicate with the same person each time. Pros The community feature is a nice way to stay in touch with members. The Financial tab is also very helpful, and assigning memberships is straightforward. Cons Sometimes the language was hard to make sense of, but I think that's because it is a European based company and I am in North America. Review Source Response from Virtuagym December 22, 2021 Dear Denyne, Thank you very much for taking the time to review Virtuagum! It means a lot to have our clients share their experiences, especially, during this time. We are also glad to inform you that the community module is our number one priority next year, so great improvements will be implemented! As for the language, this is something we have been gradually working on by adjusting the system to each market around the globe. Do not hesitate to reach out to us at support@virtuagym.com if we can be of further assistance. Team Virtuagym SA Senne A. Medezaakvoerder Sports Used the software for: 2+ years ### "Review Virtuagym" July 28, 2022 4.0 Good Pros Moving exercises, clear for the clients when they repeat a workout Cons The way the workouts do not always appear in the clients 'beweegkalender' Reason for choosing Virtuagym We were active with PT TOOL, but we were not always happy about the software Review Source Bryson H. Instructor Higher Education Used the software for: Less than 6 months ### "Good for Class Projects" March 15, 2023 4.0 Pros The onboarding process was quick and easy. There are a few learning curves but these have been easy to manage as the platform itself has been rather intuitive to work with. The platform suits my needs for what I am using it for (class projects) and has been quite easy for my students and end-users to manage from the feedback received so far. Cons No major cons so far. I have had some trouble finding specific exercises in the library which can be somewhat time consuming, although the ability to create my own with a video link is a great help. I have had this issue when using other platforms as well. Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/)[PT Distinction](https://www.capterra.com/p/141155/PT-Distinction/)[My PT Hub](https://www.capterra.com/p/146651/My-PT-Hub/) Review Source WP Walter P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Best value" December 14, 2021 4.0 Pros I like the ease of use for me and my fitness clients. Cons I do with that there was a video that new users could watch to get an overview of navigation. Reason for choosing Virtuagym Virtuagym provided the best overall value when compared to other products. Review Source Response from Virtuagym December 16, 2021 Dear Walter, Thank you for sharing your thoughts with us! Our daily commitment is to work on improving our services, so this is why we greatly value our customer's feedback. Please feel welcome to reach out to us at support@virtuagym.com so we can learn more about your request and hand it to our specialists. Team Virtuagym OLGA R. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Virtuagym for a small company" November 11, 2020 5.0 Really good. Pros What I like the most from Virtuagym is that I can upload all my own exercises. It is easy to manage clients and create and assign exercise plans. Our support contact \[SENSITIVE CONTENT HIDDEN\] is always helpful and replies within ours for any query we have. Cons I feel there are some features missing, especially within the workout section. However I have sent my feedback to the support group. This was well accepted, so hopefully this will be improved. Review Source Response from Virtuagym November 13, 2020 Hello Olga, Thanks for taking the time to leave such a wonderful review. I am glad you find the Coach and the Manage modules that user-friendly, we work very hard to ensure we provide our customers with a very high-notch product, so we are very appreciative to know our efforts have been paying off. Additionally, our consultants are dedicated to providing exceptional service and it truly means a lot to hear that our support team has made a difference for you. Your feedback will be of course taken into consideration when deciding which features to add and improve in our system, as we are always open to our customers' ideas. Please do not hesitate to share your further thoughts by emailing us at support@virtuagym.com and we will make sure to pass them over to our developers. The Virtuagym team. YS Youngsook S. Business Development Manager Financial Services Used the software for: Less than 6 months ### "Great Choice to Gym Owners to Manage Their Works" April 29, 2023 4.0 I found and recommend Virtuagym to my client who has a own gym. He had be finally very pleased with it after a few bad experiences wtih other softwares. Pros Virtuagyms user-friendly interface and integrations with other fitness apps and devices make it a valuable tool for fitness management. It offers a range of features for all gym owners, trainers, and clients. Cons Some features, such as nutrition tracking, are not as robust as other specialized apps. And the pricing could be considering for some users. Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Review Source Response from Virtuagym August 17, 2023 Hello Youngsook, We truly appreciate your fantastic review and the time you took to share your thoughts. Your feedback is highly valuable to us. If you ever feel the need to send us more feedback you can always reach out to through support@virtuagym.com Thanks again for this wonderful review. With kind regards, Team Virtuagym Lina M. Owner & Head Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worst Customer Service Experience Ever" February 26, 2020 2.0 As you're looking to find online software to use for your business, avoid working with virtuagym. It does look nice and shiny, but their behavior has been pretty scammy. I've been going through a 2.5 week run-around with them trying to terminate my membership. The platform was not what I needed, which I recognized immediately and their customer service has kept me running in circles: not responding to my emails, I've hounded them on the phone and they've just listened to my complaints and then told me they didn't have the power to resolve. When I asked to speak with someone who could resolve, or to involve management, they made it clear that my request was "below management," but when I asked for them to resolve they told me, "management needs to approve first?" I've been trying to come to a resolution since February 10th. Their customer service is less than helpful or understanding - especially for the price. Pros The community feature is great - its like a facebook group but without having to be on facebook Cons The workout app - it's really basic and difficult to use. It is not designed to created legitimate programming for clients, more for one-off workouts. Especially difficult to use if you have your own exercise library Review Source Response from Virtuagym April 28, 2020 "Dear, Lina Thank you very much for sharing your insight. We appreciate your positive review on our Community module and are currently investigating what happened with the request you made of terminating the services, it is necessary to highlight that when there is a contract involved, processing these sort of petitions maybe not be as quick as you'd want to, given the business guidelines we need to follow. Also, it is relevant to mention that we are continuously working on improving our tools, the workout module can now be modified and there is a way to create custom workouts with videos and more! Thank you, again for your time in writing with detail everything that took place, your feedback means a lot. With warmest regards, Virtuagym, " JB Jessica B. Senior health fitness program coordinator Professional Training & Coaching Used the software for: 1-2 years ### "Virtuagym- CFW" March 6, 2020 3.0 Overall the system is okay. The staff for Virtuagym when calling in should know how to answer every question when asked. The product could have an updated appeal to the server. Make reporting overall easier and have tutorials for learning all aspects of the system rather than having to schedule a meeting with a rep when they don’t know all of the answers to help which delays the process. Pros Different options members have with logging their information, easy manual check in process Cons Out dated, not being able to merge multiple favorites to one, active with a profile is misleading if the members have not completed the waiver for reporting, reporting features aren’t 100% helpful (shouldn’t have to export in order to run a report). With being with the company for a little over a year the system has went down a lot. Review Source Response from Virtuagym April 23, 2020 Dear, Jessica! Thank you very much for sharing your input in regards to our services and solutions. We are glad to hear that you've taken advantage of the data logging and manual check-in tools we have developed for our clients! Your feedback about the merging options, reporting features, and system steadiness is very valuable to us. We would love to have a conversation with you about the areas of opportunity previously mentioned, feel free to write us at support@virtuagym.com using the code JA24699 as the subject of the email. Sincerely, Your Virtuagym Family. RB Rick B. Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Online coaching company " January 12, 2024 5.0 Pros Easy to work with and i like thats it is a all i need platform with clients, billing, fitness and food plans. Cons Other gyms that also work with virtuagym use the same password and registration. Other gyms see what plan you use for the same client as you Review Source PH Pamela H. Medical Fitness Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Perfect for a boutique fitness center" October 27, 2020 4.0 The setup and support have been amazing. It was so easy to set up personal training packages and sign up new members. Pros Keeping track of invoices and member sessions is a breeze. I love having a branded app to share homework with members and the ability to use it to help create community. Cons The integration of zoom for online training is not automatic. You still have to send them the link. Two different schedules is kind of confusing as well. Workout handouts aren't easy to read for members and there is no way for me as a coach to create a favorites list of exercises. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Virtuagym Cost and exercise programming integration. Review Source Response from Virtuagym October 29, 2020 Dear Pamela, Thanks for taking the time to leave such a wonderful review. It's incredibly helpful to know that you like the billing and the membership modules and that you have found the Custom Mobile App that useful. Our team is continuously working on improving our product, and including the link to an online event after a booking is already on our roadmap. Please feel welcome to browse our knowledge base and our YouTube channel for walkthroughs of all of our features and answers to frequently asked questions or email us at support@virtuagym.com if you need assistance on the above-mentioned topics. Again, we thank you for taking the time to rate us, we're very appreciative of your kind words. The Virtuagym team. HL Heyward L. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "VirtuaGym for business professionals" December 20, 2021 5.0 Accountability and accessibility Pros Having access to the mobile app has been invaluable Cons I would love to have my clients receiving text alerts prompting to respond for confirmation Review Source Response from Virtuagym December 22, 2021 Dear Heyward, Thank you very much for taking the time to share your feedback with us. It is exciting to hear that having your own app has had such a positive impact on your business! Also, we will definitely pass your suggestions on to the development team so they can be taken into consideration. Please feel welcome to reach out to us at support@virtuagym.com if we can be of further assistance. Team Virtuagym MB Mark B. Personal training Health, Wellness and Fitness Used the software for: Less than 6 months ### "System was not working " May 30, 2023 1.0 It was AWEFUL, they just kept telling me to watch the videos and my clients were not able to log in. Pros Nothing the cost was too high, I spent way too much time with stuff that was not related. Support system is WEAK! Cons It did not work for me so if was time consuming frustrating and expensive, a very bad combination. Review Source Response from Virtuagym August 17, 2023 Hi Mark, We are sorry to hear that you have had a negative experience with our software. We do really value this feedback. Thank you for taking the time to provide us with this review. If you are open to discuss your feedback we would like to invite you to email us at: support@virtuagym.com. We hope to hear from you. Have a great day! Team Virtuagym TS Thierry S. Eigenaar Sports Used the software for: 2+ years ### "Virtuagym heeft mijn sportschool naar een hoger niveau geholpen." January 30, 2024 5.0 Pros Snelle klanten service en goede automatisering van diensten. Cons Kan er geen bedenken, ben zeer tevreden. Review Source Similar Products Featured