# HireVue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HireVue the right Video Interviewing solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132193/Team-Build/reviews --- HireVue 4.5 (50) [View alternatives](https://www.capterra.com/p/132193/Team-Build/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HireVue Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews BZ Brayden Z College StudentAccounting, Self-employedUsed the software for: I used a free trial. “Convenience: Candidates can complete interviews from their home, reducing stress and logistical challenges“ September 24, 2024 SE Sayda E Business ownerRetail, 2 - 10 employeesUsed the software for: I used a free trial. “unnatural, "robotic" experience of talking to a camera without human interaction, the anxiety-inducing, one-way nature of the recording, and concerns regarding the potential for AI-driven bias in assessment.“ January 24, 2026 AL Abdul L IT ConsultantInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Easy and friendly assessment tool to schedule the candidates and Manager, easy to use in Mobile and PC“ August 26, 2023 BK Beth K TaxAccounting, 10,001+ employeesUsed the software for: Less than 6 months. “Three more times I 'lost' my interview question“ August 26, 2025 AR Aniirudh R Graduate Research AssistantResearch, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “Overall, the recruitment process is streamlined for both the employer and the candidate“ November 1, 2022 BK Beth K TaxAccounting, 10,001+ employeesUsed the software for: Less than 6 months. “One I never had access to answer?“ August 26, 2025 AA Alicia A teacherE-Learning, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “I love that you can adjust the setup for a virtual interview.“ January 21, 2022 BK Beth K TaxAccounting, 10,001+ employeesUsed the software for: Less than 6 months. “Everything is a technical mess.“ August 26, 2025 ## Showing most helpful reviews Showing 1-25 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Talent Acquisition Associate Education Management Used the software for: 2+ years ### "Excellent video interviewing platform" May 14, 2018 5.0 Pros We mainly use HireVue for recorded video interviews, which makes scheduled extremely easy, since candidates can log in anytime to submit their recording! It has saved us a lot of time. Cons Sometimes candidates feel a little shy about recording themselves, so we often offer an option to interview on the phone if they aren't comfortable. Review Source VR Verified Reviewer Manager, Workforce Planning Oil & Energy Used the software for: 6-12 months ### "Excellent Technology - Terrible Support" March 25, 2022 4.0 Great Tool and Technology - Customer Support is horrible - unacceptable. Caution - make sure everything is set up perfect before you are dumped into the general support world there. Pros This has freed up so much time for our managers who were previously doing phone interviews. It has been a huge improvement in our process and time to hire. Cons The implementation team was amazing but after they drop you into their pool of support - there is terrible follow up and it is impossible to get someone to support your needs. There is a culture of not providing phone support and when you do call , they refer your issue to a "team" who never responds and you don't have a rep to help you with your issues. Alternatives considered [Spark Hire](https://www.capterra.com/p/125710/Spark-Hire/)[SFX CRM](https://www.capterra.com/p/139918/Symphony-Talent/) Reason for choosing HireVue Security Review Source TB Tiffany B. Recruiting Manager Computer Software Used the software for: 1-2 years ### "Might be more advanced now..." July 26, 2016 2.5 Pros I've always liked the idea of video interviewing especially when your company needs to hire quickly and in many different geo locations. HireVue offers On Demand and Live interviews which is nice, because it gives your candidates different options to complete their interviews. All the interviews are recorded as well so you can go back and share with other members of the hiring team to get more input. Cons We when used them they were still in Beta and there were a lot of connectivity issues when we were using Live video interviewing in certain countries/regions (i.e., APAC and Mexico). They may have fixed that problem since then. Review Source VR Verified Reviewer Manager, People & Possibilities Events Services Used the software for: 6-12 months ### "HireVue Makes Video Interviewing Simple " December 1, 2020 5.0 Overall I think it is a great tool for video interviewing. If you are looking for a solid software and company that has been around for a while in this space, HireVue is a good option. Pros It was very easy to use, they have a great UI/UX and they are always trying new things. They have innovated quite a bit over the years. I think video is the future of recruiting and they are definitely on top of the trend. Cons The only thing I can say is that it was difficult for some of the recruiters I was working with to integrate it into their process at the beginning. It shook things up, but I thought that was good in the long run. Once people got comfortable, it was not an issue. It also integrated into our recruiting software so while that was great, there was a learning curve there. Review Source VR Verified Reviewer Accountant Accounting Used the software for: Less than 6 months ### "HireVue" January 22, 2019 5.0 It's good for those who prefer to interview at home, though it would be great if you could redo questions (not sure if the employer decides this or the app). Pros The company I work for sent this to me to do a video interview and it was super easy to use since they explain everything on the main page. It also allows you to practice before you take the real interview which was very helpful and some of the same questions came up! This is a great way to interview from the comfort of your home. Cons They only give you 30 seconds to prepare an answer before they start recording and you cannot redo any questions! Can be nerve-racking and also the time given to answer questions is typically so short! A face to face interview would be better if you need more time to expand on your answers. Review Source VR Verified Reviewer US Technology Solutions Intern Banking Used the software for: 6-12 months ### "HireVue allows for an interactive interview experience that lets you showcase your hiring potential" September 5, 2018 5.0 Pros What I like most about this software is that for the interview portion it allows you to do a practice question where you can see your video interview response before you do an actual interview question. You can also do this for the assessment portion, they allow for a practice question before going into the actual assessment Cons What I like least is that sometimes there is a lag with the audio and the video playback and it seems that one is slower than the other. This of course can vary by computer but I have noticed this on multiple platforms Review Source Melinda W. CSR Consumer Services Used the software for: 1-2 years ### "Great Interview software" February 15, 2019 5.0 Use it to screen potential employees Pros I love the fact that potential employees can use this in the comfort of their own home. I like to be able to send recording to several members of my team. It is simple to use. Cons Technical issues on both ends. It can sometimes freeze . Review Source VR Verified Reviewer Medical Technologist Hospital & Health Care Used the software for: Less than 6 months ### "Great for reaching applicants around the world" November 2, 2018 5.0 Overall, it has been a pleasant experience working with HireVue. Pros I liked that the application walks you through the process of set up and makes you feel comfortable with the format. It allows you to test your software prior to make sure that you will not have any problems or if you do to address them in a timely matter. Cons Having only used the software a handful of times, I have not come across any qualities or aspects that I do not like about it. Review Source VR Verified Reviewer Insurance Agent Insurance Used the software for: Less than 6 months ### "HireVue review" February 1, 2019 4.0 Pros I’ve used this product a free times when being considered for a job. It’s user friendly. It allows you to re-record yourself and review your answer. Cons I’m not really into video interviews. I don’t see the purpose for them unless it’s for a remote position. Nothing against HireVue. Review Source VR Verified Reviewer Freelance Product Designer Design Used the software for: I used a free trial ### "SO FRUSTRATING" October 23, 2018 1.0 a nightmare Pros nothing Cons 1) not available for pc 2) not clear when the exercitation ends and start the real interview Review Source RM Romeo M. Direttore Publishing Used the software for: 6-12 months ### "Un valido supporto" December 25, 2023 5.0 Un approccio moderno e tecnologicamente molto avanzato capace di integrarsi fluidamente con altri strumenti classici di lavoro Pros Un software all' avanguardia capace di introdurre elementi innovativi che si sono rilevati di grande aiuto Cons Al momento non sono stati riscontrati inconvenienti degni di nota Review Source EE ELIZABETH E. Executive Trainee Banking Used the software for: 6-12 months ### "Nice software" October 15, 2019 5.0 I enjoyed using the app, made me feel technology-driven. Pros I liked the fact that I didn't have to travel miles in the name of taking an interview that i may not even get called for. I also liked the demo session available on the app before u take the real test. Cons The Video quality is sometimes poor and any interruption like phone calls etc disrupt the proper functioning of the software Review Source SL Sandi L. HR Director Apparel & Fashion Used the software for: 6-12 months ### "Powerful, Innovative and cutting edge" August 30, 2017 5.0 Pros The ease of the platform saves time which saves money. The ease helped solidify my managers to use the system. Love that you can use the system anywhere. Cons Would like to be able to view resumes in the profile along with the interview. Would be great to have it sync or tie into an ATS system. One system for all prospecting and recruiting. Review Source AH Ashley H. Recruiter Medical Practice Used the software for: 6-12 months ### "Video Inerviewing at iits best" November 1, 2017 4.0 Pros It offers an easy way to see candidates before you dig into your budget to pay for someone who is not a good fit to come for an onsite interview. Cons It has connectivity issues which is frustrating if you care trying to pull a candidates screening to view. Review Source MP Mafalda P. Freelance Consultant Management Consulting Used the software for: Less than 6 months ### "Simple and effective" June 29, 2021 4.0 Overall good, the tool is simple and effective, suits all the basic needs Pros HireVue has all the essential features and it is very intuitive to use for the candidates assessment. Highly recommend Cons Overall design and feel could be better. Graphics look a bit outdated and could be revamped to look more modern and appealing. Review Source DS David S. Ambassador Education Management Used the software for: Less than 6 months ### "HireVue Video Interviewing" January 23, 2019 5.0 Pros It was very easy to use the software from a user's standpoint and there weren't flaws. Cons The software is very easy to use and I haven't had any problems. Review Source CD Christine D. Clinical Psychologist Medical Practice Used the software for: Less than 6 months ### "Great software that you can use in different ways" December 31, 2018 4.0 Pros I love that you can use the software in different ways. I have interviewed candidates and have had training sessions on it as well. It's great that it has an app as well! The software saves me a lot of time by not having to schedule so many in house interviews. Cons I have had a few connectivity issues. I think it can be hard for candidates to get used to the video interview idea. But overall pretty good software! Review Source VR Verified Reviewer Tax Accounting Used the software for: Less than 6 months ### "Don't buy this candidate interview software; might lose your best applicants" August 26, 2025 2.0 Disappointing, frustrating, a shameful software product. The company clearly does no testing, quality assurance, or read reviews. Pros Nothing. It didn't work. It is not a comfortable time for most candidates so adding critical software challenges certainly wasn't helpful. Cons Everything is a technical mess. I have a brand new computer and was using Incognito. The system blew up four times during my interview. I was able to sign back on twice and continue my interview; in direct opposition to what the instructions said. Three more times I 'lost' my interview question so I don't know what was saved. One I never had access to answer? I still got the job offer. What a bad software product. Review Source SE Sayda E. Business owner Retail Used the software for: I used a free trial ### "Satisfied Customer Review " January 24, 2026 4.0 Pros It is simple,clear and well done app. convenience, flexibility, and efficiency. Candidates appreciate being able to record answers on their own schedule from home, eliminating travel, while employers value the faster, standardized screening process that allows them to review more applicants quickly. Cons Without watching the intro video it can be complicated unnatural, "robotic" experience of talking to a camera without human interaction, the anxiety-inducing, one-way nature of the recording, and concerns regarding the potential for AI-driven bias in assessment. Review Source BZ Brayden Z. College Student Accounting Used the software for: I used a free trial ### "HireVue Review" September 24, 2024 5.0 Pros 1\. consistency: Every candidate is asked the same set of questions, reducing potential biases that can arise in traditional interviews 2: Convenience: Candidates can complete interviews from their home, reducing stress and logistical challenges Cons Impersonal Experience: Automated systems and one-way video interviews may feel impersonal to some candidates Review Source Osagumwenro Progress A. Management Trainee Government Relations Used the software for: Less than 6 months ### "The bastion of Hirevue video interview app reviews: (almost) all you need to know before you use it" June 6, 2019 4.0 For the purpose for which it is made, Hirevue is simply an excellent app for convenience during high volume recruitment. So, I encourage HR persons to have a pre-screening with Hirevue to get a fair idea of how well they fit into the shoes of your ideal candidate, after which, you should have a final face to face interview because judging a candidate from a motion picture may end up in your organization employing a clown, or a well-rehearsed impostor at best Pros Dedicated support contact: After setting up lighting, putting on my suit, fastened my tie, and chasing away my friends so that the environment will be quiet, I discovered that my candidate login ID was non-functional. It took support only a really short while to respond, and it was sorted. Convenience and Cost-Cutting: HireVue makes the interview process highly convenient for both Interviewers and Candidates. Either party does not have to travel several kilometres for an interview, paying countless dollars in the process, especially when you are not sure of getting the job at the end of it all (no one wants to waste a buck these days). Efficiency: For the candidate, you can take your interview at any time of the day while the timeframe for the interview remains valid. This is especially helpful if you have a job, or a kid taking your time. For the Interviewer, Hirevue helps you work faster and effectively because in a case where there is a deadline for you to turn in your interview verdicts, you can decide to watch the interview at night or any other time. In a face-face interview, you only have liberty of interviewing candidates only from 9-5. Practice Mode: Hirevue has a feature that allows you to rehearse recording yourself as much as you want, before you take the actual interview. This feature helped me ease into the whole video recording atmosphere before I took my questions. Thinking Time: Hirevue gives a 30 second non-recording window after you receive your question. Cons The Value of Face to Face: While Hirevue is an easy way to see and evaluate candidates before you spend money flying to them, or having them fly to you, I wouldn’t recommend it as a platform for final interviews because of the importance of body language and other cues that are useful in assessing confidence and other qualities (This is an opinion against the idea of pre-recorded interviews generally, not against Hirevue). Howbeit, it is very apt for a pre-screening. Data Intensive: Hirevue is not made for light data plans. I spent a lot of data for my less than 40 minutes interview, and spent even more trying to upload my completed interview video. I would recommend the backend guys to look into this and fix whatever it is that saps data. It would also be nice if we didn’t have to upload the interview videos. What do you think about recording directly to a database after each question? I think that would be great. History/Storage: I think Hirevue should have a history tab where candidates can view their past recordings. This will greatly help with self-assessment, in a bid to improving subsequent video interview performance. Review Source AL Abdul L. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Excellent Product" August 26, 2023 5.0 Pros Easy and friendly assessment tool to schedule the candidates and Manager, easy to use in Mobile and PC Cons more features are expected to make this tool more impressive, but product is superb Review Source VR Verified Reviewer HR/Payroll Administrarion Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Entrevista por videollamada" February 15, 2023 5.0 Es una herramienta super útil para que los candidatos puedan responder a preguntas exactas que el empleados quiera realizar, sin necesidad de hacerlo en persona o por videollamada. De esta manera el candidato puede hacer su entrevista en el momento que desee. Pros La facilidad para que los candidatos a una posición puedan realizar una entrevista virtual y responder las preguntas que el empleador desee si necesidad de interactuar en vivo. Cons No tengo comentarios negativos ya que facilita el trabajo para el candidato y el empleador. Review Source TB Tyrus B. Global Program Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Digital interviewing platform with outstanding support" August 24, 2017 4.0 HireVue allows our global teams to standardize our interview process for a consistent candidate experience. Pros The support offered by HireVue is amazing. They are always willing to help with technical issues (24/7 support for candidates, interviewers, etc) and business issues as well with a dedicated support contact. The tool offers flexibility with both On Demand and Live interviews which is helpful for various types of positions (university, entry level, executive, mid-career, etc). Cons There is room for improvement with the Taleo integration. It would be nice to have more options and visibility directly in Taleo to make the process easier for recruiters/interview coordinators; this would make adoption of the tool easier as well. Review Source Artem V. Used the software for: 1-2 years ### "HireVue Coach - Great Platform for Video Sales Coaching " March 17, 2018 4.0 We need to create stickiness with our sales training. Sales reps forget almost everything that we train them on and they need a way to practice that doesn't feel like roleplaying in front of the whole sales team. Pros The ability to send video sales coaching sessions to my team that they can complete on-demand on their time. I can finally measure and track behavioral change of my sellers and their ability to articulate the right messaging. Cons I need ability to tag feedback at certain timestamps in the session. Progress on new feature releases has been a little slow. 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