# MyBoxOffice.us Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyBoxOffice.us the right Ticketing solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132199/MyBoxOffice-us/reviews --- MyBoxOffice.us 4.9 (12) [View alternatives](https://www.capterra.com/p/132199/MyBoxOffice-us/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MyBoxOffice.us Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Margo P. Associate Director Events Services Used the software for: 6-12 months ### "Hands on! Great Customer Service" August 16, 2019 5.0 Overall it has been a pleasure working with myboxoffice.us. They go above and beyond with their customer support. The marketing and app features are a definite perk and the feedback about our events and set up from our main contact Florin has been very constructive. Pros I love that we can have a dedicated page for our events. Working with MyboxOffice.us is also a pleasure and we get very personal service so I don't have long wait times. merchant fees and customer fees are very reasonable. Cons the software itself can be a little cumbersome so training is definitely needed. I think they are upgrading their system so that might help. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Very costly fees. plus heard great things from another local organization. Review Source RO Robert O. vp emma bd of directors Music Used the software for: Less than 6 months ### "Great Program" August 10, 2019 5.0 We are getting a box office system tailored to our needs, not one overpowering and designed for a fortune 500 comp. We do not have the expertise to be able to handle a system that does everything for everybody. Pros Its flexibility, ease of use and able to train multiple persons in its use and operation. Cons Would not handle our mailed in donations. Will be handled in the future. Reason for choosing MyBoxOffice.us yes Switched from [Leap Patron Management](https://www.capterra.com/p/118188/PatronManager-CRM/) Too complex to use and required a lot of learning by one or two people. Not easy to use or implement. Costly as well Review Source TC Tim C. Director Performing Arts Used the software for: 2+ years ### "Best Ticketing Software for the Money" December 7, 2019 4.0 Our venue is a mid-size venue and our resources are fixed. This software for us has been the best option that we have found to support our Box Office functions. Pros This software comes with the best support of any program that I have used in my 30+ years in the industry for performing arts. Cons Some of the pathways are different than other daily programs that you use. Once you learn how to use all the features, the program is great. Review Source JB Jennifer B. Managing Director Performing Arts Used the software for: Less than 6 months ### "MyBoxOffice has great customer service!" October 19, 2019 5.0 Just great! As a business I enjoy working with them and so I will do what I have to to bring my patrons around to learn the system. Customer service is more important to me then finding a system that suits everyone (which probably doesn’t exist anyway). Pros They have a solid call center and great customer service. I’ve really liked being able to call them and talk directly to someone when I have a problem or question even just via text and email too when needed. It’s definitely been a learning curve for my patrons using the system but thats going to happen no matter what you do especially with the older generation. I’d say there are definitely some tweaks to better serve my individual community but I’m not worried. With my project managers help I know we’ll find a solution that will benefit us for years to come. Cons There are some aspects about the system that my community couldn’t wrap their head around. A couple things about the system aren’t universal ticketing steps you find on most theatre websites which can be confusing but as I said before the older generation doesn’t always want to learn a new system or any system for that matter. It’s something we’ll always have to deal with but hopefully as we evolve and find out what our community needs so will the MyBoxOffice system. Reason for choosing MyBoxOffice.us We chose this over EventBrite because of their options for Season Subscriptions and hands on customer service. EventBrite would have required my staff (which doesn’t exist) to take care of this ticketing option. Review Source BB Brandon B. President Performing Arts Used the software for: 1-2 years ### "Great product and partner!" July 9, 2020 5.0 Pros MyBoxOffice.us has been a great asset to us from day one. From the first conversation, I knew that they would be a good partner for us. The amount of software, equipment, knowledge and assistance they provide is unbelievable. Great support all the way around. We searched for an online ticketing company for a few years and never found on that was this good. We have seen a noticeable increase in ticket sales since implementing MyBoxOffice.us. The online and box office programs are very user friendly and easy to use. The software produces many helpful reports for attendance, accounting, etc. All around this is a great company and a great partner to add to your non-profit theater's team and boost your ticket sales. We could not ask for anything better and they continue to amaze us with their knowledge and support! Cons Training is a must for your box office workers, and the box office software can be a little confusing to some. Review Source ML Martha L. Administrative Director Used the software for: ### "Invaluable to our organization. Every aspect from beginning to end was superior. " January 18, 2016 5.0 It would be hard for me to find any cons with MyBoxOffice and the use of its online ticketing system to sell tickets to our annual Nutcracker production. From beginning to end, the process was smooth and instrumental to our production's success. Florin, our direct contact with MyBoxOffice, not only helped us with sales but the marketing of our production. His guidance and suggestions were a big part of our 2015 Nutcracker season be our most successful in our organization's history. He was readily available to answer any questions from our staff as well as customers buying tickets to our performances. In addition, he was at every one of our performances assisting patrons and selling additional tickets. He is a gem. Our organization surveyed our families that were involved in our production and the overall satisfaction rate using the online ticketing system was superior. The convenience and easy process to purchase tickets was very much appreciated. The bonus of being able to select their own seats and print tickets from home was mentioned most from our families as to why they loved using this software. Not only was the use of the software and online process advantageous but assisted us with timing of performances as well over 90% of tickets were purchased in advance so there were no long lines at the box office on performance days. My organization cannot recommend MyBoxOffice enough. We will certainly be using them again not only for our Nutcracker season but other upcoming performances as well. Review Source Response from MyBoxOffice.us January 19, 2016 Thank you Martha. It was truly a pleasure helping your organization with your wonderful rendition of the Nutcracker for the second year in a row and being able to beat last year's record. We look forward working with you and your staff for many years to come. Thank you for your support. PE Pam E. Administrative Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "My Box Office works for us!" July 18, 2016 5.0 We decided on My Box Office when we decided to move into online ticketing for our small theater. They gave us flexibility in that some of our shows are General Admission, some are Reserved Seating, and some use other venues with different seating requirements. This software works for all of those options, and customer service has been great in helping us figure out how to make it all work, even with flexible wheelchair seating spaces! They helped us set up the credit card processing and that has been very smooth. Our Reserve Seating, night-of-show box office functionality has never been smoother! Pros The fees for online ticketing and credit card processing are low and get charged to the customer, so we, as a non-profit, don't lose out a percentage of every ticket. This is a GREAT aspect. Also, the ticket printer works flawlessly, making our ticketing process so much more professional than in the past. Cons There are SO many options in each drop-down menu (we only use a few in our small operation) that the process can seem daunting at first to our volunteers, but with training they see how simple our system really is. Review Source SP Susan P. Director of Operations Used the software for: ### "We've been extremely happy with how this has changed our box office tracking and reporting. " April 19, 2016 5.0 Pros - the software is easy to use in both the front end (web) and back end (admin). The customer service is terrific. Our account manager is available to us on an as needed basis and is friendly and knowledgeable. Every issue we have had has been fixed in a very short time. Minor cons: the tiered pricing on general admission tickets is not as clear as it could be on the web side and a little difficult to manage on the back end as well, but the process is straightforward. Review Source GG Greg G. Technical Coordnator Used the software for: ### "This company took us to the next level. " January 19, 2016 5.0 After calling upon several ticketing software companies MyBoxOffice.us was the only one that had extremely professional software and personal customer service. I can call upon them any time of the day and they are always their to help with any need. Review Source Response from MyBoxOffice.us January 21, 2016 Thank you Greg. It is an honor supporting you and the City of Carrollton's Cultural Arts Center. It is definitely a real pleasure see someone going from paper to online ticketing and call it a success out of the box! Thanks again. MM Melinda M. Artistic Director Used the software for: ### "International Ballet Academy of Norwell Nutcracker performances and Spring performances" October 24, 2013 5.0 We have been complete satisfied with ticketing services receive. In addition to the services I have been extremely impressed with the tech help! They were always helpful and very fast and explaining and/or adjusting whatever we needed. This service has been a great comfort to us by allowing us to concentrate of the artistic aspect of each performance and not worry about the ticketing. I recommend this firm and especially Florin Petrutiu highly!! Review Source BF Brenda F. Executive Director Used the software for: ### "The Best Ticketing Company out there!" January 18, 2016 5.0 Very easy to use. And customer service is tops. Anytime we have had questions we have them answered immediately. I highly recommend MyBoxOffice.us Review Source Response from MyBoxOffice.us January 18, 2016 Thank you Brenda for your review. It is our honor to provide the Raton Arts and The Historic Shuler Theater with our services and a true pleasure working with you and your staff. JSJ J. Stephen J. Development Director Used the software for: ### "The Florida Ballet" November 24, 2014 5.0 The ticketing system is perfect. Ease of use, accurate, friendly. I communicate with Florin almost everyday and he always has time for my good and bad questions. He took a huge load off my shoulders with his expertise. He is personal, professional, and wonderful to asset. 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