# Zendesk Explore Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zendesk Explore the right Business Intelligence solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132248/BIME/reviews --- Zendesk Explore 4.2 (23) [View alternatives](https://www.capterra.com/p/132248/BIME/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zendesk Explore Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews KE Karim E NoneAccounting, Self-employedUsed the software for: 1-2 years. “great and easy navigation on the platform with many options to choose from.“ December 25, 2023 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hadi B. Product Coordinator E-Learning Used the software for: 2+ years ### "Insightful and Reliable Reporting for Support Teams" April 23, 2026 4.0 Zendesk Explore is a useful resource for analyzing support performance and supporting data-driven decisions. Being in technical product support requires seeing trends in ticket volume, identifying any bottlenecks in support operations, and measuring service level agreement (SLA) compliance. With the right configurations, Zendesk Explore provides teams with a dependable reporting framework that allows them to find ways to improve processes and quantify results. Taking the time to become an expert creates good value for the time put into that effort. Pros Zendesk Explore is an impressive tool that allows users to analyze the large amount of data produced by Zendesk. The built-in reporting tools, including pre-built dashboards, make it easy to analyze customer support data such as ticket volume, SLA performance, agent productivity, and trends in customer satisfaction. The custom query builder is very versatile, and once a user understands how to write queries using the system's logic, they can create reports that fit their exact operational needs. Additionally, the ability to easily share dashboards with colleagues will help ensure that all departments are working together. Cons When creating custom metrics/working with calculated attributes there seems to be great learning curve. Several of the terms used and the structure of datasets aren't always clear to new users. Performance when loading large dashboards can lag, and the number of visualisation options are limited compared to other higher-end BI tools. Strong capabilities but not real user-friendly to new users. Review Source DS Diego S. IT Retail Used the software for: 2+ years ### "easy to use" December 11, 2025 4.0 Overall positive: it’s solid for operational monitoring and day-to-day support analytics, easy for non-technical users, but less suitable for deep analytics compared to BI tools like Power BI or Looker. Pros Its native integration with Zendesk Support: dashboards update automatically, metrics are reliable, and building reports is fast without extra setup. Cons Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported. Review Source AG Anne G. HRBP Food Production Used the software for: 6-12 months ### "Back to 2000 - Limited fuinctionalities" January 26, 2026 3.0 Zendesk feels like a tool dating back from the early 2000s with very limited functionalities besides a 2-way communication between 2 defined parties. Pros Ticketing system to keep track of requests between end users and shared service centers (e.g. payroll, benefits, HRIS) which allows to keep track of your requests and the status. Cons It has limited functionalities. For example, when a third party needs to be informed of the progress of a request, the third party cannot see the full history on the ticket and cannot take part in its resolution. This makes it very clunky. Review Source LS Lucky S. Technical Service Executive Automotive Used the software for: 6-12 months ### "No service desk without Zendesk" February 11, 2023 5.0 I'm using the Zendesk from Past 8 Months and I found it is the core for any customer support based industry. I learned many thing from the zendesk. Pros Can find all the details easily with any details available of the customer. Cons Every thing is good but some times working very slow, Review Source VG Vignesh G. Technical Support Executive Automotive Used the software for: 6-12 months ### "Easy to use and analyze software, that can connect number of teams accross the organisation" February 11, 2023 4.0 Its very easy and friendly to use for big organizations with different teams working cross functionally. Pros It helps to handle the tickets easily and smoothly transfer the tickets to other teams with our comments on them. Cons We can as many as add ons on this software making it space conjested. Review Source KE Karim E. None Accounting Used the software for: 1-2 years ### "Great platform" December 25, 2023 5.0 Pros great and easy navigation on the platform with many options to choose from. Cons Sometimes it is slow but it can be due to computer ram Review Source Harrison J. Agency Lead, Analytics & Testing Marketing and Advertising Used the software for: Less than 6 months ### "A real disruptor in the BI dashboard space" May 11, 2016 5.0 I have used Bime for the last few months at my agency. We use it for client reporting, internal reporting, real-time monitoring and insights, and a whole wealth of other stuff. I've used Tableau extensively before, and I have to say that Bime is superior in just about every way. I foresee Bime being a real disruptor in the BI space. The tool is very flexible and capable. Building data connections only takes a few seconds, and there are more options for visualizations, refinements and calculated metrics that I rarely ever come across limitations. The simplicity of Bime's UX has also made it very easy for me to teach non-technical people across other teams how to not only use dashboards, but create their own. Any time I have a question, I get a response within an hour from their customer service team. Overall, I have been extremely satisfied with my decision to use Bime. Pros \-Very easy to use and teach non-technical people. -Extremely flexible and capable platform -Excellent customer service -Very scalable pricing plans Cons \-Documentation hasn't caught up to improvements/features with the tool Review Source VR Verified Reviewer seo specialist Market Research Used the software for: 6-12 months ### "I would use BIME again" November 12, 2018 4.0 If you are stuck in the ice ages of excel reports and lots of copy paste then i definitely recommend. The are more robust options out there but they also have a higher price point Pros The more time analysts spend building reports the worse off your team will be in the long run. With BIME we had a great start each month with an auto-generated deck of performance results. Cons The integrations were tricky and we had a lot of sources to include. Review Source Larry A. Freelance Writer Writing and Editing Used the software for: ### "Easy Use" April 22, 2014 5.0 I've always found that basic analytics tools are handy, but will only show you so much and most of the data isn't needed. It's the exact opposite with Bime, it's been a very easy-going setup and all the data I need to see is only a click or two away. So far I've been very impressed with is user interface and overall inner-workings! Review Source VR Verified Reviewer Customer Value Manager Media Production Used the software for: I used a free trial ### "Digital Reporting by BIME" May 10, 2018 4.0 Pros BIME is very easy to use for digital marketing people. It has tons of connections. Since it's very easy to use, you don't spend too much time to implement. Cons Coomunity support is still a bit weak. Also it's not flexible as Tableau. It's more digital marketers tool than BI tool. Review Source AB Akanksha B. Servise Advisor Automotive Used the software for: Less than 6 months ### "Managing Workflow" February 21, 2023 5.0 the over all experience is good Pros It make us to filter the data of our use, so that we can give the mote of the productivity and analyze the customer query. Cons The least thing i dislike about this product is it take time to update . Review Source NP Nicolas P. CEO Insurance Used the software for: 2+ years ### "Aucun support" October 7, 2020 1.0 Pros Quand ça fonctionne c'est cool, les reportings sont clairs, l'utilisation est relativement aisée après une prise en main de quelques heures et cela fait gagner bcp de temps Cons Depuis plus de 5 semaines, il est impossible d'avoir de réponses de la part du service support, alors qu'ils ont été racheté par Zendesk spécial support client... Motif la solution n'est plus mis à jour - pour un logiciel à 450 euros par mois, c'est honteux Review Source GO Gabriel O. E-Banking Channels Banking Used the software for: Less than 6 months ### "good data visualization tool" November 22, 2023 5.0 Pros The tool is easy to read and understand, I like the analytic data reporting from each operator which helps us to improve efficiency and customer service delivery Cons I have no issue with the software yet besides that the software is expensive but the rest works fine for me Review Source AB Adrian Br Used the software for: ### "Fast and easy, very agile" January 17, 2014 5.0 Working in an Agile startup scene(Berlin), I find I always come back to BIME, regardless of the company I end up working for. This tool is incredibly easy to set up, taking you from datasource to good web-published dashboards in MINUTES. Data source changes? No problem, just switch out the connection, only takes a minute. Need an extra dashboard to show a client, with different applied filters? MINUTES!! It's a huge time saver, low maintenance tool. I strongly recommend for any BI analyst that needs to publish their data. Not only that, but after the connections are created(which is just a matter of clicking a few buttons and typing in an IP for databases, or just browsing your computer/google drive for a file), any non-tech user can pivot millions of rows of data in countless ways - Give power to your managers, and save yourself the time to create their reports - They can do it themselves just as fast as you, whenever they want. No more late night/weekend calls, since now they can pull their own reports in minutes. Schedule email reports, manage access to the data, create fast and easy dashboards, with next to no maintenance! It's definitely not as flexible as coding your own charts and your own webpage to show them on, but unless you enjoy writing and maintaining hundreds of lines of sql/javascript/css/html, save yourself the trouble and get this amazing tool - it is literally maintenace free! Pros Very quick to work with, highly intuitive. Easy for non-tech Password-protection, easy user mgmt Minutes from data source connection to published dashboards. Cloud hosted No maintenance on the code you would otherwise have to write. Review Source AE Atusiimire E. Manager Consumer Banking Banking Used the software for: Less than 6 months ### "hard to export a report from this tool" November 16, 2023 5.0 Pros The tool gives us an over view of Agent analytics and how they perform with clients hence allowing us to improve service delivery Cons I have an issue with creating and exporting a report from this tool Review Source RS Ritul S. Technical service executive Automotive Used the software for: 6-12 months ### "Zendesk Explore" February 11, 2023 5.0 Pros Its is very easy to use. Extracting reports is very easy and calculating KPI is also helpful Cons While making dashboards , there is a lag of some hours Review Source ET Evelyn T. User Acquisition Manager Computer Software Used the software for: 6-12 months ### "Basic functionality and nothing more" January 2, 2018 2.0 Not worth the time investment - use your time wisely and implement a better BI tool. Pros It gets the job done, I guess. Visualizations come out pretty nicely, although it takes a LOT more work than it should to set it up. Cons The way it connects to the database and pulls data from databases makes the backend very messy. The tool is not very flexible and cannot do any sort of advanced graphing. It's basic, and good for making dashboards that NO ONE touches, but not very good as a BI tool in my opinion. Review Source kS karthik S. Service advisor Automotive Used the software for: Less than 6 months ### "Easy to Use and analyze " February 11, 2023 4.0 Pros Friendly to use this software where i am using from last 2 month. Cons call quality issues and doesn't support international number. Review Source HP Heriberto P. Consultant Used the software for: 2+ years ### "BIME is a BI producto with the right focus on how easy BI should be." May 16, 2017 5.0 Solved my dashboard needs... published information to several types of users and they can interact with their information very easily. Pros Very nice visualizations (charts), very intuitive, elegant simple approach to BI. You can build dashboards very easily and fast,,, and have them published in a few minutes... Cons There are a few features that need to mature a little bit. There are other products that offer lower pricing than BIME. Review Source LE Layal E. marketing systems analyst Computer Software Used the software for: 1-2 years ### "Perfect for reports" February 15, 2023 5.0 Pros Report visualization is very powerful. Very easy to use platform. Cons Its a bit costly, but does the job if you have the budget Review Source AH Adrienne H. Digital Media Strategist Used the software for: Less than 6 months ### "I do not like the interface of this tool" March 16, 2018 3.0 Pros I like that you can add data in from any channel. I like that you can manipulate the data to show it how you want to see it. Cons The charts that generate are clunky. The interface isn't as visually appealing as I would like it to be. Review Source KS Kim S. Used the software for: ### "Impressed with what I have seen" May 4, 2011 5.0 So far I've just signed up for the free trial but I'm very impressed with what I have seen so far. It's been the easiest to use of all the solutions I have tested, and the only one with a direct connection to Google. Definitely planning to sign up for 3 months initially and maybe more in the future Review Source JH Jason H. Used the software for: ### "Great tool" September 7, 2010 4.0 super useful tool with great features Pros \-google analytics connector -export options -nice interface -PRICE!!! So cheap!! Cons free trial has limited connections Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.