--- title: "Zendesk Explore Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zendesk Explore Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more." source_url: "https://www.capterra.com/p/132248/BIME/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Zendesk Explore Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zendesk Explore ## What is Zendesk Explore? Zendesk Analytics provides reporting and analytics software to help measure and improve the customer experience. Key features include: clean, succinct reporting that doesn't require training; access to data across multiple channels (email, live chat, phone and ticketing); integrations with third-party solutions. Zendesk Analytics is offered as part of the Zendesk service suite. ## What is Zendesk Explore used for? [Reporting](https://www.capterra.com/reporting-software/)[Dashboard](https://www.capterra.com/dashboard-software/)[Data Visualization](https://www.capterra.com/data-visualization-software/) Overall rating Based on 23 user reviews Reviews sentiment Positive 83% Neutral 9% Negative 9% Starting price $49 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zendesk Explore?[Manage this product listing](https://www.g2.com/products/zendesk-zendesk-explore/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zendesk Explore 4.2 (23) VS. [### Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) [4.6 (1,894)](https://www.capterra.com/p/176586/Power-BI/reviews/) Starting Price $49 Other, Per Month Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (19) Ease Of Use 4.1 (1,873) Value For Money 4.3 (16) Value For Money 4.4 (1,276) Customer Service 4.4 (17) Customer Service 4.2 (1,211) ## Zendesk Explore alternatives [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) [4.7 (8,101)](https://www.capterra.com/p/177042/Google-Analytics/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177042/Google-Analytics/) [Tableau](https://www.capterra.com/p/208764/Tableau/) [4.6 (2,363)](https://www.capterra.com/p/208764/Tableau/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208764/Tableau/) Highest Rated [Better Reports](https://www.capterra.com/p/228181/Better-Reports/) [4.9 (173)](https://www.capterra.com/p/228181/Better-Reports/reviews/) Starting price $19.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228181/Better-Reports/) [Google Data Studio](https://www.capterra.com/p/190616/Data-Studio/) [4.5 (338)](https://www.capterra.com/p/190616/Data-Studio/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190616/Data-Studio/) [View all alternatives](https://www.capterra.com/p/132248/BIME/alternatives/) ## FAQs about Zendesk Explore Overview ### Which roles and teams benefit most from Zendesk Explore? Zendesk Explore is most used by customer service and technical support teams tracking ticket volumes, response times, and recurring service issues. Marketing, analytics, and user-acquisition specialists monitor customer trends and campaign signals, while product, IT, banking, and executive leaders review dashboards to guide operational decisions and improve customer experiences. Answer based on 20 reviews Overview ### What company size and industries is Zendesk Explore built for? Zendesk Explore serves enterprise organizations, which account for 56% of reviewers, with Automotive as its leading industry at 28%. It also supports small businesses, representing 39% of reviewers, and is used in Banking and Computer Software, each accounting for 11% of reviewer organizations. Answer based on 23 reviews Features and Usability ### What are the key features of Zendesk Explore? Zendesk Explore offers real-time analytics, customizable dashboards, ad hoc reporting, and scheduled automated reports for tracking performance. It also includes data connectors, multiple data sources, data import/export, charting, and visual analytics, along with KPI monitoring, trend analysis, benchmarking, and alerts/notifications. Pricing ### How much does it cost and what fees or limitations are included? Zendesk Explore starts at $49 per month for the Suite Team plan, billed annually, and includes a free trial. Higher tiers are Suite Growth at $79, Suite Professional at $99, Suite Enterprise at $150, and It Gets Even More Powerful at $215 per month. Reviewers describe it as a bit costly. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does Zendesk Explore integrate with? Zendesk Explore integrates with over 20 third-party tools and platforms, including analytics, CRM, and file storage apps such as Google Analytics 360, Google Ads, Salesforce Sales Cloud, Intercom, Gmail, Google Drive, Dropbox, Microsoft Excel, and OneDrive. It also connects with Mailchimp, Segment, and Zendesk Suite. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Zendesk Explore offer? Zendesk Explore provides videos as its training option. Videos support self-paced learning by showing product features, setup steps, and common workflows in a visual format that teams can review as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does Zendesk Explore offer? Zendesk Explore provides email/help desk, FAQ/forum, knowledge base, and phone support. Users describe the product as easy to learn for reporting and analysis, but support experiences vary; some report quick, helpful responses, while others say getting replies can take too long and feel frustrating. Answer based on 5 reviews ## Features AI summary Based on 2,582 Contact Center Quality Assurance reviews Capterra data shows that buyers of business intelligence software rank the following features as their top priorities: - **Dashboard Creation** (**55%** of reviewers rated this feature as critical) - **Multiple Data Sources** (**60%**) - **Reporting/Analytics** (**53%**) Zendesk Explore supports all three features that reviewers rate most highly: **Dashboard Creation**, **Multiple Data Sources**, and **Reporting/Analytics**. Together, these capabilities help businesses bring data into one place, build clear visual views of performance, and track trends through ongoing analysis, allowing teams to make faster decisions based on current insights. Multiple Data Sources 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows users to manage data from a number of sources Reporting/Analytics 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Connectors 4.7 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Connect to big data sources Data Visualization 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Graphical representation of data KPI Monitoring 4.4 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Tracking the status of previously identified performance measurements Search/Filter 4.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Zendesk Explore 48 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Compare key metrics for the business against prominent players in the industry Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Alter the layout and content of dashboards Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Connect to big data sources Import and export data to and from software applications Ability to handle large datasets Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Conduct & deliver coaching sessions to improve employee performance or facilitate development Generate reports to assess the financial performance of an organization Perform various mathematical calculations using the data Information, data and reports that are being tracked over time Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Tracking the status of previously identified performance measurements Reports specific to marketing and associated campaigns Observe and track the demand, usage, progress or quality of a system, product, or user Allows users to manage data from a number of sources A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Share dashboard screen within private user groups Evaluate the degree to which business operations bring monetary gains Publish dashboard publicly on various platforms Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Reports specific to sales analysis for trends and strategies Set a time to generate routine reports automatically Search and filter data across systems to locate required information by entering keywords or certain criteria Access, combine, transform, and store data without the help of an IT department Display aggregated data points on one page for a bird's eye view assessment Apply statistical/mathematical models to sets of data At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Review data from past periods to reveal recurring tendencies and predict future performance Visually identify direction of development and areas that require attention Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 3.8 (18) 3.8 Based on 18 reviews ## Pricing Value for money 4.3 (16) Free Trial [View pricing plan details](https://www.capterra.com/p/132248/BIME/pricing/) Suite Team $49.00 Other,Per Month It includes: - 1000+ Apps and Integrations - PREBUILT - AI-Powered Automated Answers - UP TO 50 - Data and File Storage - STANDARD - Easy-to-Set up Automations & Workflows - Email - Email and Phone Support From the Zendesk Team - Help Center - SINGLE - Industry-Leading Ticketing System - Messaging Across Web - Mobile and Social - Onboarding and Adoption Guidance - Online - Out-of-the-Box Reporting and Analytics - Robust Apis - STANDARD RATE LIMIT - SMS and Live Chat Support - Unified Agent Workspace - Voice Suite Growth $79.00 Other,Per Month It includes: - 1000+ Apps and Integrations - Prebuilt and Custom - AI-Powered Automated Answers - UP TO 100 - AI-Powered Knowledge Management - Customisable Ticket Layouts - Data and File Storage - Intermediate - Easy-to-Set up Automations & Workflows - Email - Email and Phone Support From the Zendesk Team - Help Center - Multiple - Industry-Leading Ticketing System - Light Access Licenses - UP TO 50 - Messaging Across Web - Mobile and Social - Multilingual Support and Content - Onboarding and Adoption Guidance - Online - Out-of-the-Box Reporting and Analytics - Robust Apis - Advanced Rate Limit - Self-Service Customer Portal - Service Level Agreement (SLA) Management - SMS and Live Chat Support - Unified Agent Workspace - Voice Suite Professional $99.00 Other,Per Month It includes: - Advanced Voice Capabilities - AI-Powered Automated Answers - UP TO 500 - AI-Powered Knowledge Management - Customisable and Shareable Dashboards - Customisable Ticket Layouts - Data Location Options - Easy-to-Set up Automations & Workflows - Email - Email and Phone Support From the Zendesk Team - Events Connector for Amazon Web Services - Help Center - Multiple - HIPAA Compliance - Industry-Leading Ticketing System - Integrated Community Forums - Light Access Licenses - UP TO 100 - Messaging Across Web - Mobile and Social - Multilingual Support and Content. Conversation Routing Based on Agent Skill - Onboarding and Adoption Guidance - Online - Private Conversation Threads - Robust Apis - Advanced Rate Limit - Self-Service Customer Portal - Service Level Agreement (SLA) Management - SMS and Live Chat Support - Voice Suite Enterprise $150.00 Other,Per Month It includes: - Advanced Knowledge Management - Customisable Agent Workspaces - Customisable Branding for Web Conversations - Custom Team Roles and Permissions - Light Access Licenses - UP TO 1000 - Real-Time - Robust Apis - ENTERPRISE RATE LIMIT - Sandbox Environment for Change Management - Shareable and Advanced Reporting and Analytics It Gets Even More Powerful $215.00 Other,Per Month It includes: - Need to contact the sales team Value for money 4.3 (16) 4.3 Based on 16 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Box](https://www.capterra.com/p/148766/Box/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (17) 4.4 Based on 17 reviews ## User reviews Overall rating 4.2 Based on 23 reviews Filter by rating 5(12) 4(7) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent Hadi B. Product Coordinator E-Learning ### "Insightful and Reliable Reporting for Support Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 23, 2026 Zendesk Explore is a useful resource for analyzing support performance and supporting data-driven decisions. Being in technical product support requires seeing trends in ticket volume, identifying any bottlenecks in support operations, and measuring service level agreement (SLA) compliance. With the right configurations, Zendesk Explore provides teams with a dependable reporting framework that allows them to find ways to improve processes and quantify results. Taking the time to become an expert creates good value for the time put into that effort. Pros Zendesk Explore is an impressive tool that allows users to analyze the large amount of data produced by Zendesk. The built-in reporting tools, including pre-built dashboards, make it easy to analyze customer support data such as ticket volume, SLA performance, agent productivity, and trends in customer satisfaction. The custom query builder is very versatile, and once a user understands how to write queries using the system's logic, they can create reports that fit their exact operational needs. Additionally, the ability to easily share dashboards with colleagues will help ensure that all departments are working together. Cons When creating custom metrics/working with calculated attributes there seems to be great learning curve. Several of the terms used and the structure of datasets aren't always clear to new users. Performance when loading large dashboards can lag, and the number of visualisation options are limited compared to other higher-end BI tools. Strong capabilities but not real user-friendly to new users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Anne G. HRBP Food Production ### "Back to 2000 - Limited fuinctionalities" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 January 26, 2026 Zendesk feels like a tool dating back from the early 2000s with very limited functionalities besides a 2-way communication between 2 defined parties. Pros Ticketing system to keep track of requests between end users and shared service centers (e.g. payroll, benefits, HRIS) which allows to keep track of your requests and the status. Cons It has limited functionalities. For example, when a third party needs to be informed of the progress of a request, the third party cannot see the full history on the ticket and cannot take part in its resolution. This makes it very clunky. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Diego S. IT Retail ### "easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 11, 2025 Overall positive: it’s solid for operational monitoring and day-to-day support analytics, easy for non-technical users, but less suitable for deep analytics compared to BI tools like Power BI or Looker. Pros Its native integration with Zendesk Support: dashboards update automatically, metrics are reliable, and building reports is fast without extra setup. Cons Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KE Karim E. None Accounting ### "Great platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 25, 2023 Pros great and easy navigation on the platform with many options to choose from. Cons Sometimes it is slow but it can be due to computer ram Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GO Gabriel O. E-Banking Channels Banking ### "good data visualization tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2023 Pros The tool is easy to read and understand, I like the analytic data reporting from each operator which helps us to improve efficiency and customer service delivery Cons I have no issue with the software yet besides that the software is expensive but the rest works fine for me Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AE Atusiimire E. Manager Consumer Banking Banking ### "hard to export a report from this tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2023 Pros The tool gives us an over view of Agent analytics and how they perform with clients hence allowing us to improve service delivery Cons I have an issue with creating and exporting a report from this tool Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Akanksha B. Servise Advisor Automotive ### "Managing Workflow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2023 the over all experience is good Pros It make us to filter the data of our use, so that we can give the mote of the productivity and analyze the customer query. Cons The least thing i dislike about this product is it take time to update . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LE Layal E. marketing systems analyst Computer Software ### "Perfect for reports" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2023 Pros Report visualization is very powerful. Very easy to use platform. Cons Its a bit costly, but does the job if you have the budget Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS karthik S. Service advisor Automotive ### "Easy to Use and analyze " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 11, 2023 Pros Friendly to use this software where i am using from last 2 month. Cons call quality issues and doesn't support international number. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Lucky S. Technical Service Executive Automotive ### "No service desk without Zendesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2023 I'm using the Zendesk from Past 8 Months and I found it is the core for any customer support based industry. I learned many thing from the zendesk. Pros Can find all the details easily with any details available of the customer. Cons Every thing is good but some times working very slow, Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/132248/BIME/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.