MicroMain Maintenance Software

4 / 5 13 reviews

Who Uses This Software?

Manufacturing, Healthcare (special version), hospitality, property management, education, event management and state/local/federal government.


Average Ratings

13 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • MicroMain
  • www.micromain.com
  • Founded 1991
  • United States

About MicroMain Maintenance Software

Since 1991 we have redefined maintenance and facility operations by combining our Building Technology with a relentless focus on our customers' experience. Our Building Technology solutions include : -GLOBAL, our multi-site CMMS EAM SaaS powered by Amazon Web Services -MM Maintenance, our on-premise or hosted maintenance management CMMS software -MMFM, our on-premise or hosted facilities management CAFM software


MicroMain Maintenance Software Features

  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

MicroMain Maintenance Software Reviews Recently Reviewed!

Very useful and robust documentation and tracking software

Jul 26, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software tracks everything you could think you would need on equipment, maintenance, and creates reoccurring tickets as reminders

Cons: For a small shop sometimes the software seems a bit large and over necessary especially for people that are not computer savvy

Overall: It is quick and easy

MicroMaint Software Review

May 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It is a very good system for our needs

Pros: I have found the software to be very easy to train employees on and it does about 95% of what we need it to do

Cons: I would liked to have a column in the system so it could be labeled for planned work. I would also like to be able to set up the layout the way I wanted it and have a save layout option so it would stay the way I set it up.

Vehicle Maintenance Software

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's nice knowing when our company vehicles are due for regular maintenance and not having to worry and wonder. It's very detailed and easy to use. This goes for oil changes to tire pressure. Awesome software for anyway anywhere.

Great tool to have

Aug 18, 2016
4/5
Overall
2 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Lots of feature for minimal costs. Customer service is excellent!

Cons: Not as user friendly as some of the other software out there. I would love to be able to create new fields on the fly. If I create a new work order under an asset that's not in the system yet, then I have to back out and create the new asset first. There should be a drop down feature under the asset tab that you can just add in from any screen. The same should go for all the functions in the system.

Recommendations to other buyers: Make sure it's right for your business. There's lots this software can do, but you don't have to use it all.

Micromain gets the job done for the most part.

Mar 30, 2016
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Not very familiar with this product but thus far it serves its purpose as far as organizing and giving the opportunity to prioritize work as needed.

Cons: Not really user friendly, and takes some getting used too. But once you manage to get the hang of how the ENTIRE SYSTEM operates and it's functions, it them becomes routine.

Recommendations to other buyers: The ability to prioritize work orders by asset, weather routine maintenance, scheduled repair, emergency repair and safety related items. All Safety related items should be red flagged and automatically sent in to an OPEN work order rather then over looked in the "Requested" section. They should also be flagged some how, either color, or sent to the top of the list and BOLD - this way all safety related items get the attention they need and can be addressed in a timely manner.

User Friendly

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate. I don't have to dig through tons of stuff that I will never use. I like the capability of generating a purchase order and referencing it to a work order. Reporting system is pretty good also, once you practice a bit. Training was excellent!

Cons: No complaints. It would be nice to have an email automatically generate to your staff when they are assigned a work order, or every morning when I come in, the work orders due for that day are already on the printer.

Recommendations to other buyers: Consider this software, due to ease of use. You are able to navigate through the tabs/headers and find what you need quick.

Using MicroMain from scratch

Jun 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We were not using any kind of software, so we started using MicroMain from scratch. It is very intuitive and simple to set up and start using . There is quite a bit of customization as far as naming fields to match your appropriate use. I really like the project feature which allows you to type a lot of information together under one project heading. I also really like the ability to store electronic documents within the system eliminating file drawers of paper in my office.

Cons: I haven't found anything I don't like as of yet! The software is so easy to use I haven't gone to any formal training. I've simply read the help text and user manual and got it up and running without any problem whatsoever

Recommendations to other buyers: I evaluated six different competitors products before I selected MicroMan. It is a very strong application for a organization that isn't generating revenue through maintenance

An effective tool for CMMS

Dec 23, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: MicroMain provides us the best support and service. They always fix any issues or find an alternative way to fix the problem we have. The out-of-box software includes all of the major functions needed for CMMS, such as work order, asset, part inventory, purchase order, etc. The software is also customizable (via the source code) to fit the company's requirement.

Cons: The user security level configuration is not deep enough to control the field and button level (ex. enable/disable, read/update/delete etc.). For example, the system cannot prevent the user in the technician group from clicking the "Complete" button to close the WO when they are not allowed to close the WO.

Recommendations to other buyers: To evaluate the software, the company created the evaluation matrix and evaluation criteria (such as cost, ease of use, flexibility, reliability, support, custom programming, and overall value). The final decision will be made based on the fact finding on the criteria and the weight to each criteria.

Excellent Product !

Jun 05, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Vendor is fabulous to work with. Our account/sales rep was very thorough. We purchased the Premier package with web request and Mobile app.

Cons: Nothing. The vendor is the crucial aspect to why we selected the product.

Recommendations to other buyers: Assess how you will be using it and the specifics of the applications. So many are very good; you just have to find the fit for your organization.

Great Customer Services!!

Mar 25, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall Micromain CMMS is great. It's easy to use and navigate. The customer service and technical support are always there for us. The function of the software is close to perfect, which Micromain always improve to suit their customers needs.

Anyway, I found that the software is still lacking on security feature when the users need to set up the security down to fields/buttons on the page.

Another restriction is the query page that should allow the users to select which fields/columns they want to see on the main query page and in which order.

Also, the printer setting should be easier for the users to be able to select their printers.

Thank you very much for your support to our company. I truly appreciate it.

Merge and Upgrade

Mar 28, 2013
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: Great support for merge and upgrade. Contracts feature is a great way to tract contract costs associated with assets.

Cons: Needs improved searching, not friendly trying to find areas to add to work orders. Would be nice to have a way to add multiple assets to a single work order. Also needs improved sorting / filtering ability, not user friendly to sort off of a column then close an item and have to re-sort again. Still some problems with reports.

Overall: Overall I would give this a rating of 3 on a scale of 1 -5. Although I would recommend this product I also think it needs some work to be competitive.

GTLC Review

Apr 19, 2012
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: Great Customer Support and feature rich.

Cons: Implementation at large facility is time consuming, but not sure of any product where this would not be an issue.

Overall: Highly Recommend.

Hard work pays off

Dec 17, 2009
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: If the information is entered into the data base correctly the payoff is almost endless. I run a staff that has between 9 and 14 , on a 24 hour operation,with the use of Micro Main Im able to pass down work orders, time tracking and productivity has went up and time management has improved, parts usage, accountability for resources has increased, one of the best uses for this program is being able to show someone who is not familiar with maintenance or engineering a picture of the part that was used on a job and also a picture of the equipment it was used on including the location of the equipment.Work orders can be grouped as projects for bill back purposes or just tracking progress. Normally in facilities maintenance we are considered to be overhead or the necessary evil, one of the ways to offset the cost of operation of a facilities is anything outside of the contract is to bill back the extra request. Micro Main provides me with the ability to do this.

Cons: Pick who you want to enter the data wisely, and the program will pay for its self many times over.

Overall: Very good program, But you really need a person to take the trouble calls and enter the data correctly. Depending on the size of the facilities. It is worth it the price,after you get it going.