Who Uses This Software?

Our target audience are online business user, website owner, marketer, who're seeking to enhance their online sales and customer service performance and promote their websites.


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.59/month/user
  • Pricing Details
    Standard: from $9.59 Advanced: from $16.8
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • VietnamBiz
  • subiz.com
  • Founded 2013
  • Viet Nam

About Subiz

Subiz live chat is a powerful communication channel which provide a live chat widget integrated into website platform. It helps to overcome many drawbacks of hotline and email as supporter can answer directly any requirement of website visitors in real-time.


Subiz Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Subiz Reviews Recently Reviewed!

Everything you need for under affordable price

Dec 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Pre-Chat option and Co-Browsing, console is easy and nice.

Cons: Widget is too big

Overall: I've used a few different services over the years and Subiz has the most features for the lowest price. The only thing I don't like is that the widget is huge and overtakes the page.
Logs are small but transcripts can be automatically emailed to you... set up an email just for chat history. NP

Useful and value for money

Mar 28, 2015
5/5
Overall

Comments: Not only is this a great Live Chat solution but when they say the support is outstanding they MEAN it. The support team is superb. These guys always offer excellent help. TOP solution, TOP service. Subiz is worth way more than the price is.

The best service I've ever experienced

Mar 27, 2015
5/5
Overall

Comments: One of the wonderful thing I want to mention about Subiz is Simplicity. You do not need to spend too much time to know how to use it. Besides, the features are pretty powerful such as showing visitor's looking page, time on site. Based on those information I can figure out the strategy to communicate to visitors. There are many surprised customers who didn't know how I can appear so nicely like that.

Pros: - Ease of use - Powerful features - Reasonable price

Cons: - Unstable trigger - Basic widget on mobile

Great Live Chat solution

Mar 26, 2015
5/5
Overall

Comments: I prefer using Subiz live chat for 4 following reasons: - Optimized chat widget on mobile - Support IM clients - Simple dashboard interface - Helpful agents Since using Subiz on my website. The bounce rate has decreased dramatically. I'm very satisfied with this.

Pros: easy-to-use, The support team is superb.

Cons: Dont't move the chat window

An Excellent SAAS

Mar 26, 2015
5/5
Overall

Comments: It is really hard to pick 1 reason why I rate Subiz highly. Amazing support, top notch features, easy to use and customization. I have been working as an online marketer for years and known Subiz since its first bricks were built. Excellent SAAS! Really recommend it!

The best real-time support

Mar 26, 2015
5/5
Overall

Comments: our revenue has been increased by 30% in 2 months by advertising on Gg ads and using Subiz Live Chat to interact with customers. Amazing result! The best app for real-time support. Recommend it 100%!

Pros: Easy to use, friendly interface, great support team

Cons: Fixed chat window, Basic report

Great work from Subiz's team

Mar 23, 2015
5/5
Overall

Comments: Well, since we started using Subiz Live Chat, there has much changed in terms of increasing the conversion rate. Besides that we were also able to solve issues that prevented customers to finish their payment. Subiz is the best and most flexible live chat solution which I found out there, recommend it 100%

Pros: Easy to install & use Full of useful features Great support from Subiz's customer service

Cons: Fixed chat window Lack of API

Amazing solution for small and mid-sized business

Mar 18, 2015
5/5
Overall

Comments: My website has integrated Subiz live chat for 2 years. It provides many features. Especially some features like multi-language support is presented in free version which many other providers don't have. The paid plan is completely feature-packed with auto/proactive chat invitation, IM clients, canned-response, etc. The most important thing is using Subiz I can analyze visitors' activities. You may collect many useful visitor information, such as their referrers, their location's IP, how many pages they are visiting, whether they are repeat visitors, keyword usage, etc.

Pros: - Easy to use - Fully customized - Best priced - Provide Free plan

Cons: - Limited report - Fixed chat window - Imprecise location

Best customer service solution ever !

Nov 18, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Months ago, when I got stuck in finding a effective way to be closer to customers, visitors, I searched and asked and finally, I saw Subiz by chance. After registering and trying to use this live chat, surprisingly, my number of website's visitors increased considerably, thank to Subiz, our supporting department can catch customer's thought and provide suitable speech to sell the products rapidly. Especially, trigger is a powerful tool of subiz. I can filter the visitor and deliver speech automatically and do not waste time to divide the manually. Subiz - Everyone must try once in your life !

Meet my demand

Nov 18, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Meet my demand, simple but powerful.