# Subiz Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Subiz Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/132284/Subiz --- # Subiz Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Subiz ## What is Subiz? Subiz live chat is a communication channel which provide a live chat widget integrated into website platform. It helps to overcome many drawbacks of hotline and email as supporter can answer directly any requirement of website visitors in real-time. Channels can be chat, email and Facebook messenger. Features include auto-assign rules, templates, media button, behavior tracking, automation and customer segments. ## What is Subiz used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9.59 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Subiz?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://subiz.com&name=Subiz) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Subiz 5.0 (10) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $9.59 Per Feature, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.3 (3,603) Value For Money 5.0 (1) Value For Money 4.2 (2,657) Customer Service 5.0 (3) Customer Service 4.3 (2,766) ## Subiz alternatives Highest Rated [4.7 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/132284/Subiz/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Canned Responses Shortcuts for inputting frequently used messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Branding Add customized logos and colors to align with company branding Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Subiz 14 features Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Geographic location of visitors determines behavior of the software Ability to chat online in real time Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers Digitally share screen view with others Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Basic $9.59 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 10 reviews Filter by rating 5(10) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GP Gregory P. President Sports ### "Everything you need for under affordable price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2016 I've used a few different services over the years and Subiz has the most features for the lowest price. The only thing I don't like is that the widget is huge and overtakes the page. Logs are small but transcripts can be automatically emailed to you... set up an email just for chat history. NP Pros Pre-Chat option and Co-Browsing, console is easy and nice. Cons Widget is too big Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. QD Quoc Dung T. Digital Account Executive ### "Useful and value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 29, 2015 Not only is this a great Live Chat solution but when they say the support is outstanding they MEAN it. The support team is superb. These guys always offer excellent help. TOP solution, TOP service. Subiz is worth way more than the price is. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SN Si N. ### "The best service I've ever experienced" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 27, 2015 One of the wonderful thing I want to mention about Subiz is Simplicity. You do not need to spend too much time to know how to use it. Besides, the features are pretty powerful such as showing visitor's looking page, time on site. Based on those information I can figure out the strategy to communicate to visitors. There are many surprised customers who didn't know how I can appear so nicely like that. Pros \- Ease of use - Powerful features - Reasonable price Cons \- Unstable trigger - Basic widget on mobile Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KN Kc N. Entertainment ### "Great Live Chat solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 27, 2015 I prefer using Subiz live chat for 4 following reasons: - Optimized chat widget on mobile - Support IM clients - Simple dashboard interface - Helpful agents Since using Subiz on my website. The bounce rate has decreased dramatically. I'm very satisfied with this. Pros easy-to-use, The support team is superb. Cons Dont't move the chat window Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Mai Huong L. Translation and Localization ### "An Excellent SAAS" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 26, 2015 It is really hard to pick 1 reason why I rate Subiz highly. Amazing support, top notch features, easy to use and customization. I have been working as an online marketer for years and known Subiz since its first bricks were built. Excellent SAAS! Really recommend it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CCLI 1. ### "The best real-time support" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 26, 2015 our revenue has been increased by 30% in 2 months by advertising on Gg ads and using Subiz Live Chat to interact with customers. Amazing result! The best app for real-time support. Recommend it 100%! Pros Easy to use, friendly interface, great support team Cons Fixed chat window, Basic report Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Nguyen Hoai N. Marketing and Advertising ### "Great work from Subiz's team" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 23, 2015 Well, since we started using Subiz Live Chat, there has much changed in terms of increasing the conversion rate. Besides that we were also able to solve issues that prevented customers to finish their payment. Subiz is the best and most flexible live chat solution which I found out there, recommend it 100% Pros Easy to install & use Full of useful features Great support from Subiz's customer service Cons Fixed chat window Lack of API Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Na J. staff ### "Amazing solution for small and mid-sized business" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 18, 2015 My website has integrated Subiz live chat for 2 years. It provides many features. Especially some features like multi-language support is presented in free version which many other providers don't have. The paid plan is completely feature-packed with auto/proactive chat invitation, IM clients, canned-response, etc. The most important thing is using Subiz I can analyze visitors' activities. You may collect many useful visitor information, such as their referrers, their location's IP, how many pages they are visiting, whether they are repeat visitors, keyword usage, etc. Pros \- Easy to use - Fully customized - Best priced - Provide Free plan Cons \- Limited report - Fixed chat window - Imprecise location Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Na J. staff ### "Best customer service solution ever ! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 19, 2013 Months ago, when I got stuck in finding a effective way to be closer to customers, visitors, I searched and asked and finally, I saw Subiz by chance. After registering and trying to use this live chat, surprisingly, my number of website's visitors increased considerably, thank to Subiz, our supporting department can catch customer's thought and provide suitable speech to sell the products rapidly. Especially, trigger is a powerful tool of subiz. I can filter the visitor and deliver speech automatically and do not waste time to divide the manually. Subiz - Everyone must try once in your life ! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IO Isabelle O. ### "Meet my demand" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 19, 2013 Meet my demand, simple but powerful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/132284/Subiz/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)