# Subiz Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Subiz the right Live Chat solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132284/Subiz/reviews --- Subiz 5 (10) [View alternatives](https://www.capterra.com/p/132284/Subiz/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Subiz Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Na J. staff Used the software for: ### "Amazing solution for small and mid-sized business" March 18, 2015 5.0 My website has integrated Subiz live chat for 2 years. It provides many features. Especially some features like multi-language support is presented in free version which many other providers don't have. The paid plan is completely feature-packed with auto/proactive chat invitation, IM clients, canned-response, etc. The most important thing is using Subiz I can analyze visitors' activities. You may collect many useful visitor information, such as their referrers, their location's IP, how many pages they are visiting, whether they are repeat visitors, keyword usage, etc. Pros \- Easy to use - Fully customized - Best priced - Provide Free plan Cons \- Limited report - Fixed chat window - Imprecise location Review Source Na J. staff Used the software for: ### "Best customer service solution ever ! " November 19, 2013 5.0 Months ago, when I got stuck in finding a effective way to be closer to customers, visitors, I searched and asked and finally, I saw Subiz by chance. After registering and trying to use this live chat, surprisingly, my number of website's visitors increased considerably, thank to Subiz, our supporting department can catch customer's thought and provide suitable speech to sell the products rapidly. Especially, trigger is a powerful tool of subiz. I can filter the visitor and deliver speech automatically and do not waste time to divide the manually. Subiz - Everyone must try once in your life ! Review Source CCLI 1. Used the software for: ### "The best real-time support" March 26, 2015 5.0 our revenue has been increased by 30% in 2 months by advertising on Gg ads and using Subiz Live Chat to interact with customers. Amazing result! The best app for real-time support. Recommend it 100%! Pros Easy to use, friendly interface, great support team Cons Fixed chat window, Basic report Review Source SN Si N. Used the software for: ### "The best service I've ever experienced" March 27, 2015 5.0 One of the wonderful thing I want to mention about Subiz is Simplicity. You do not need to spend too much time to know how to use it. Besides, the features are pretty powerful such as showing visitor's looking page, time on site. Based on those information I can figure out the strategy to communicate to visitors. There are many surprised customers who didn't know how I can appear so nicely like that. Pros \- Ease of use - Powerful features - Reasonable price Cons \- Unstable trigger - Basic widget on mobile Review Source NHN Nguyen Hoai N. Marketing and Advertising Used the software for: ### "Great work from Subiz's team" March 23, 2015 5.0 Well, since we started using Subiz Live Chat, there has much changed in terms of increasing the conversion rate. Besides that we were also able to solve issues that prevented customers to finish their payment. Subiz is the best and most flexible live chat solution which I found out there, recommend it 100% Pros Easy to install & use Full of useful features Great support from Subiz's customer service Cons Fixed chat window Lack of API Review Source GP Gregory P. President Sports Used the software for: Less than 6 months ### "Everything you need for under affordable price" December 29, 2016 5.0 I've used a few different services over the years and Subiz has the most features for the lowest price. The only thing I don't like is that the widget is huge and overtakes the page. Logs are small but transcripts can be automatically emailed to you... set up an email just for chat history. NP Pros Pre-Chat option and Co-Browsing, console is easy and nice. Cons Widget is too big Review Source KN Kc N. Entertainment Used the software for: ### "Great Live Chat solution " March 27, 2015 5.0 I prefer using Subiz live chat for 4 following reasons: - Optimized chat widget on mobile - Support IM clients - Simple dashboard interface - Helpful agents Since using Subiz on my website. The bounce rate has decreased dramatically. I'm very satisfied with this. Pros easy-to-use, The support team is superb. Cons Dont't move the chat window Review Source MHL Mai Huong L. Translation and Localization Used the software for: ### "An Excellent SAAS" March 26, 2015 5.0 It is really hard to pick 1 reason why I rate Subiz highly. Amazing support, top notch features, easy to use and customization. I have been working as an online marketer for years and known Subiz since its first bricks were built. Excellent SAAS! Really recommend it! Review Source QDT Quoc Dung T. Digital Account Executive Used the software for: ### "Useful and value for money" March 29, 2015 5.0 Not only is this a great Live Chat solution but when they say the support is outstanding they MEAN it. The support team is superb. These guys always offer excellent help. TOP solution, TOP service. Subiz is worth way more than the price is. Review Source IO Isabelle O. Used the software for: ### "Meet my demand" November 19, 2013 5.0 Meet my demand, simple but powerful. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.