Who Uses This Software?

TrackTik is specially designed for the security industry and we focus on increasing visibility, productivity and competitiveness of security companies.


Average Ratings

63 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/month
    See pricing details
  • Pricing Details
    To learn more about our Pricing FAQ, visit: www.tracktik.com/pricing-faq/
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TrackTik Software
  • www.tracktik.com
  • Founded 2013
  • Canada

About TrackTik

TrackTik is an intuitive security workforce management platform providing actionable insight through integrated field operation and back office solutions. This powerful mobile and web based software connects field personnel to management and clients through a suite of unsurpassed guard management tools, powerful business intelligence modules, and automated financial management solutions.


TrackTik Features

  • Automated Scheduling
  • Calendar Management
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking
  • Checkpoint Tracking
  • Customer Management
  • Data Collection
  • Event Management
  • Incident Management
  • Investigation Management
  • Multiple Alarm Queues
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

TrackTik Reviews Recently Reviewed!


Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.

Jul 05, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Comments: If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

Pros: This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

Cons: In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

Vendor Response

by TrackTik Software on August 24, 2017

We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats. Accountability is a focus of TrackTik¿s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we¿d like to suggest the following workflow to help you achieve as much unpredictability as possible. When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you¿re able to provide randomization in your tours. We¿d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email support@tracktik.com and we¿ll get back to you right away.

A year to implement and troubleshoot

Jun 09, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: They have made great strives and have great potential but still have a way to go.

Pros: My rep is pretty good with walking me through issues and helping me to resolve. Other than that the app itself has pretty cool features and is easy to use.

Cons: One main selling point is that the system is extremely customizable. This sounds great on the sell, however, once you see how "customizable" it becomes a pain due to the fact that unless you pay for their implementation you have to figure out how to establish, implement, and operate on your own. You only get 5 hours of training, not enough! We were sold on an all encompassing solution to fit all types of security. Their system is not set up to allow more then one person to clock in on a single site at all. So if you're doing event security you either need to have an onsite license which means everyone has to line up at your office to clock in via the laptop or computer, or manually add them in later. We were also told that the scheduling software would have a way for us to track who has seen the schedule. What we weren't told was that its optional to acknowledge and when they do you have to hunt for their acknowledgment.

Vendor Response

by TrackTik Software on June 28, 2017

Hi Paul, we are sorry you found the implementation to be too brief to cover every feature. As we always attempt to adapt implementation to each specific account, someone will reach out shortly to find out more about your experience and to assist you with any questions or further training you may require. We are always releasing new features and have an improved on-site kiosk mode to speed up clock-in/out for events where an admin is not present and users do not have a mobile device.

Digital transformation for security services ? Not without TrackTik.

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most advanced security app and supervision plateform for security services.
- Always envolving
- Customization of the report (we keep our touch !)
- Analytics is a big difference ! Easier to win contract when we prove that we handle every part of our business.
- Mobile Patrol and Dispatch + is really connected to our needs !

Cons: - Not the best for European market (Euro, payroll, billing, contract, ...)
- Missing commercial support (Custom and branded support)
- LoneWorker need integration with monitoring center (local)
- LoneWorker need ManDown solution to be compliant with our country (Belgium) and most country in Belgium
- We need more incedent flexibility (multiples incident type on the same report)

Overall: To be the best outsider on our market.
Use better tools than the Bigs (G4S / SECURITAS / SERIS)
Less backoffice jobs - More field jobs !
To be ultracompetitive on the market with a high level of quality

Vendor Response

by TrackTik Software on February 28, 2018

Thank you Matthieu for such great review. Client feedback is always appreciated and considered for future developments. We look forward to continuing our successful partnership!

My experience has been great

Oct 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the greater functionality that is offered compared to other competitors. The previous software that was used did not have the functionality associated with OT Management, Scheduling, the ability to record documents for sites and personnel, or some of the GPS features. The NFC tokens have also been a valuable add. One of the most significant improvements that this program has offered to our franchise network is the custom reporting features. This has been an excellent resource for our clients.

Cons: Some of the features and processes require many steps. There are opportunities to simplify things in a way that can reduce error and improve user experience. For example, to set up an account, it is time consuming and creates opportunity for error when the patrol run sheet must be assigned to the account under the Zone rather than in the scheduler.

Overall: From this software we experienced increased ability to document changes and maintain records for accounts.

Vendor Response

by TrackTik Software on November 13, 2017

Hello Amanda, thank you for such great feedback! We want all our users to have the best experience possible using TrackTik. We continuously enhance our features and user experience throughout our updates and are confident we will continue to offer the best product possible. Cheers!

Best in Class Platform

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most.

The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing.

We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.

Cons: We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software.

It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.

Overall: Combined services, increased productivity, and increased visibility of security operations.

Customer Support Assistance

May 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!

Cons: You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.

Vendor Response

by TrackTik Software on June 19, 2017

Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.

TrackTik is a great tool for all involved in the industry.

Feb 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a VP of Business Development, I discovered a great interest from my prospects to have a concise, friendly and robust included in their security program. On the field, we have observed the performance of our staff has dramatically improved. Once we provide the tools, they perform with great enthusiasm. TrackTik is a great tool for all involved in the industry. It minimizes the time by both the management of security force and client, and compiles the info and reports, and makes guards life easier.

Cons: The only con is that some Spanish speaking officers complain about the language on their device. It's good to have the app in multiple languages.

Vendor Response

by TrackTik Software on February 28, 2018

Thank you Ed for the positive review, we always appreciate feedback and really enjoy receiving great comments like this. We look forward to continuing our successful partnership!

Great security software, and has been a great tool to retain current customers.

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am constantly refining the system to be effective for our operations. The ease of use, reporting, and the accountability checks for the system are great. When researching products for our company, your product stood out for several reasons, and the product has exceeded our expectations.

Cons: There are bugs within the system that take time to get resolved. I recently had a login issue, that I spent time on trying to get resolved. I contacted Support, and it turned out to be a known issue that they were able to fix, but spending the time initially was a waste. I try not to contact support unless it is needed. We have a sister company that also uses the product, and i noticed items on their portal, that I do not have on ours. Currently I have a report issue that can take 4-6 weeks to fix.

good, easy to navagate

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It shows the officers in real time. The reports that are archived are very beneficial. Easy to use the site. Easy to teach the site to other officers.

Cons: The price it very expensive compared to other software systems. The online scheduling vrs When to Work, makes it almost impossible to use.

Overall: Make us look at security reports in different way. To have photos included are very helpful for the future.

Vendor Response

by TrackTik Software on November 13, 2017

Hi Noreen, let's book sometime together and explore how TrackTik's Back Office module can help make things more efficient. Every system has different behaviours, we are here to make sure our software works for you. Please contact us at +1-888-670-9782 or support@tracktik.com to review the system so we can simplify your scheduling process!

Capterra-loader

We have developed a true partnership, not just a software vendor.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.

Cons: It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.

Vendor Response

by TrackTik Software on November 13, 2017

Hello Jason, thank you for your generous rating! We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!

Capterra-loader

Pleasant

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking, scheduling, billing, payroll everything is user friendly, and makes my life easier. I love that it's an all in one platform. Tracktik has made excel scheduling obsolete. I absolutely love the unconfirmed shift feature and the fact that all employees can log in remotely.

Cons: Glitches, glitches, glitches. There are little quirks to tracktik that you have to remember; clear your cookies and cache when you cannot create a shift. And remember don't try and work from your phone, you will get frustrated.

Overall: A single platform for the security business needs; billing, accounting, scheduling, payroll, tracking, reports, employee accountability etc.

Overall pleasant.

Oct 25, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: I appreciate that it is always updating and improving. That is good for not only our daily operations, but for our clients as well.

Cons: I do not like the HR side. I think there should be more in terms of making a personnel management program. That would make everything very easy to manage.

Vendor Response

by TrackTik Software on November 13, 2017

Hi Shannon, we appreciate your comments and are working on improving every day! Actually, one of our top priorities is our Back Office module as we understand how important this is to your business. We will keep you posted with updates, and feel free to contact us at +1-888-670-9782 or support@tracktik.com for any other questions or concerns.

Too many new people and no information passed on to there predecessors.

Oct 25, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: When there are no glitches everything runs smooth. The system is user friendly.

Cons: all the glitches gets put on to the road map and no time frame of things of when they will be fixed. Even when things are not working correctly we still have to pay full price.

Overall: Accountability

Vendor Response

by TrackTik Software on November 08, 2017

Hi Marcy, We appreciate your comments and are working on continuously improving. TrackTik is a young company that is growing quickly and we have a unique system and team who take client suggestions and feedback seriously. The goal with all new product updates is to have them benefit all of our clients and to bring value to their business. The product team works diligently to resolve issues and glitches in a timely manner to reduce the effect they have on clients. We sincerely appreciate your patience while we do so.

You continue to learn new things daily.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like the most is the transparency and accountability the software provides you. I can see where my employees are at any time and the client has proof that we fulfilled our obligations.

Cons: The thing I like the least would probably be the fact there is so much potential that hasn't been tapped into yet which isn't a bad thing. From operations, HR, Payroll, Billing to vehicles records you can customize TrackTik to run your entire business.

Overall: The benefit of peace and mind.

Vendor Response

by TrackTik Software on November 13, 2017

Hi Aman, thank you for this nice review. We have payroll data, billing, vehicle management and HR profiles for each employee. Feel free to contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you!

Overall pleased with the experience relative to TrackTik's competition.

Mar 14, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and does have a lots of features i.e. Real time Incident Reporting, GPS checkpoints, Daily Activity Reporting and highly customizable forms. The user interface is very attractive and the Dashboard provides an excellent snapshot of what is going on. Excellent mobile dispatching engine.

Cons: All features don't function as advertised, the platform is riddled with bugs and TrackTik's approach to resolution is "pay us first then maybe we will make it work". Security is also not granular enough in terms of Roles and Permissions. In some cases we feel as if we are the only company using the software. The potential for this to be the ultimate solution is TrackTik's for the taking but not enough investment is being made in product improvement and development.

Overall: Real time incident reporting and tour confirmation.

Does the job but there are some down falls

Oct 25, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Don't have to manually do schedules. Easy access from any computer, shows us when someone did not check in.

Cons: When shifts are deleted we are not able to check to see which user deletes it. Does not give me a daily report on over time only if we use the payroll side. Does not allow me to print a daily under 40 list.

Vendor Response

by TrackTik Software on November 08, 2017

Hi Melanie, Thank you for your review. Regarding the overtime report, we do have a filter in the live schedule to view the shifts that have overtime, as well as an employee summary tab that will show you how much overtime each employee is being scheduled for that is exportable. Please contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you if you¿d like!

Software works great.

Oct 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Timekeeing system. Its a pretty good software to use on a daily basis - especially given that you can get rid of paperwork.

Cons: Complexity of learning for new users. Althoug there is documentation of the software, there are still some areas not explained or covered, such as the billing whys and the such.

Vendor Response

by TrackTik Software on November 13, 2017

Hello Oscar, thank you for your feedback! Feel free to reach out so we can discuss organizing a session with some of your new employees. It sometimes can be difficult and we all run out of available time, that's why we have our Training Team here to back up anytime we are needed. Please contact us at +1-888-670-9782 or support@tracktik.com for any questions or concerns!

Overall, the experience has been time consuming but hopefully will be worth it in the end.

Oct 26, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The detailed reports and specific information that can be obtained from the scans. Also, the ability to use either GPS or NFC affords more flexibility when configuring the system.

Cons: The amount of time required to program and set up the NFC tokens as well as inputting all of the buildings and locations was very time consuming.

Overall: Detailed reports

Vendor Response

by TrackTik Software on November 13, 2017

Thank you very much for your feedback, Chris. Although setting up NFC tokens is a physical process that takes time, the tokens only have to be setup once and they drive accurate tracking and accountability within your team. If you¿d like to review best practices for placing the tokens please don¿t hesitate to reach out to the TrackTik support team at +1-888-670-9782 or support@tracktik.com. It will be our pleasure to book some time for us to explore all the possibilities!

Good, easy to use and organized

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of use and the detailed analytics that are provided for me that I can supply to my clients to show the accountability of our officers.

Cons: The price I truly do not have any other complaints other than the price of the software. I find TrackTik easy to use.

Vendor Response

by TrackTik Software on November 13, 2017

Hi Melissa, thank you very much for the review. TrackTik is growing every day with open minded employees ready to improve with all your great feedback. Thanks!

The experience has been good so far. Particularly helpful during sales pitch.

Mar 13, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: User friendly, the patrol features works wonderfully, incident reporting feature is good but would be better if it can be made simpler when creating report templates.

Cons: Pay rates cannot be customised to meet Singapore Employment laws. Would be great if some of the features could be customised to meet local requirements as the HR and payroll features are mostly US and Canada centric.

Helps me sleep at night!

Oct 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The design, easy of use and overall integration (schedule, reports, payroll, client portal etc.) Notifications and alerts are a fantastic features.

Cons: Not enough reporting features (HR, Shift/Site Client data). inaccuracies with employee hours in different view modes. Termination and shift removal could be easier.

Overall: Many, it controls our entire operations and deployment for the physical security department.

Positive interactions with Support,but there are issues with the software that needs addressing.

Oct 25, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Good initial setup
OK reporting on stats
emergency contacts are easily accessible
Assigning roles, and properties is easy

Cons: Notifications need work with setup process
Limited ability to import information
many processes are inefficient and convuluted

Overall: more robust reporting, easier setup with checkpoints, better overview of what officers are doing.

Vendor Response

by TrackTik Software on November 08, 2017

Thanks for the feedback Kris. We have a new import tool for employees, sites, and incident categories that I can show you how to use. Please contact us at +1-888-670-9782 or support@tracktik.com to review the system so we can simplify the process for you.

We have loved our experience with TrackTik

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The accountability aspect! We love to know where our staff is and if they are doing what they are supposed to be doing! And staff loves the aspect of eliminating paper reporting!

Cons: I would like more analytics from other reports I currently am unable to get. I have some reports I have been unable to run analytics from.

Overall: tracking, accountability, reporting and analyics

The information's provided to the customers by the software is well appreciated

Oct 26, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The flexibility of the software to go into details regarding the daily activity of the security officers.

Cons: It is not easy to use for the security officers. The security officers need to be trained in order to use the software.

Overall: Information's on time about our employees

Vendor Response

by TrackTik Software on November 13, 2017

Hello Gelu, your feedback is greatly appreciated. We offer multiple ways to train and demo our software online. We can look at booking a session to review Mobile Device functionality with your employees. Feel free to contact us at +1-888-670-9782 or support@tracktik.com for any other questions or concerns!

So far, its works as good as you use it.

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the history tracks and the ability to modify the program to fit our needs. I also like the fact we can email directly from the program to the client.

Cons: I dont like the way it shows when I try to use it on my smart phone... it never works and I cannot view reports on the phone at all, the screen doesnt change to fit.

No disappointment at all. Has exactly what we need.

Oct 26, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pros; The Live reporting, GPS Live tracking, Customization of sites and reports, and the ease of using the dashboard.

Cons: Cons; Would like more capability on ios devices (Apple) same as it is on android. The QR feature is not options we us or like.

Vendor Response

by TrackTik Software on November 13, 2017

Hi Dellis, thank you for your review. Apple has made NFC capability available with iOS 11 for NFC token scans. Look for it in future IOS App releases. If you have any questions, feel free to contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you!

Wonderful experience with great customer care

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use ,complete access to clients and also the ability to access the software,anywhere anytime.

Cons: Non working of CCTV integration,this will actually go along way to service customers.Also,the billable portion for scheduling,is hindering us from utilizing it.

Overall: Great service monitoring for clients

Tracktik was a lot to learn at first but we love it now that we know how to use all the features.

Mar 13, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The alerts, we use the SMS feature to alert us when an officer has not clocked in for his/her shift.

Cons: It's VERY expensive. We are starting a patrol division and was extremely disappointed when we learned it was going to cost more for this feature. We are a small company with only 2 contracts very part-time patrol contracts so we would be spending more money on the technology that we would be making. It would be nice if we could pay per site rather than a flat fee for this feature. Becuase of this, we have started to shop around for other guard management software programs.

Been using this software for nearly 3 years and loving it, it is a solid solution.

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Data at your fingertips in all time.
Easy to learn .
Lots of configuration available.
Mobile application is easy to use.

Cons: Quality of french in almost all parts of the software and sometime even no french at all in some modules.
Lots of minor bug still present

The software is user friendly and has been very beneficial for our business.

Mar 13, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ability to have the software customized to fit our needs. I like the ability to have scheduling, payroll, billing and guard tour software all on one platform.

Cons: I least like that I have had an issue with the scheduling module for several months now and have had no up date as to if or when it will be fixed.

Overall: Better accountability to our customers and the ability to ensure our employees are fulfilling their jobs duties on a daily basis.

nteresting

Mar 14, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that it is capable of doing multiple functions at once. That I can track my personnel in case of emergencies.

Cons: From time to time it seems to have connectivity issues. At times the scanner tokens tend to erase by themselves.

Track-tik is definitely a user friendly program I thoroughly enjoy it an highly recommend it.

Mar 13, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money

Pros: The program is user friendly and customer service is top notch. I use the program daily and have trained many to use it with no issue. I have been able to customize a number of factors from reports. patrols and photos.

Cons: It is a lot to take in and can be overwhelming. There are a lot of little features and looking it at for the first time can be a lot to take in.

Very customizable and helpful in compiling data in in operations

Oct 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most that we can easily create our own reports. Sometimes we create reports for short periods of time to gather data we need for a month of two.

Cons: There are some features we cant delete or drill down on. We would like to be able to name specific reports that we have not had the ability to do.

Overall: We are able to measure the productivity of our employees with ease.

First time using this system. Easy to learn and use

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really has what our clients are looking for. We are able to print out reports and show them the Incidents that happen on their site as well as Daily Activity reports showing hourly what our officers are doing for them. The reports print in easy to read format. Also having the ability to have this on mobile device makes it easy for me to track while not in front of my computer.

Cons: It is difficult to attach pictures to the incident reports. Also if an officer forgets to attach photos, I have not found a way to go in and attach them without completely re writing the report. The GPS tracking time line is a little difficult to understand until you get the hang of it. That could be a little easier if possible. Only other thing would be to not use the officers personal email for log on. Should be a generic log on assigned to each officer.

very easy to use

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ability to have very professional and informative month end and year end reports available at a push of a button

Cons: that I didn't get this a long time ago just because of all the time that I have been able to save with this softwear

Overall: easy reports, the ability to add pictures right to the report and the also the ability to dictate the report

Capterra-loader

Staff at Track Tik are very well informed and very professional.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is easy to teach and use. It helps with easy setup and able to monitor guards in real time.

Cons: Only issue I have so far is that whenever we want to cancel a patrol. it still sends a email report as not completed. There are no option to switch between reports or patrols.

Overall: Able to monitor guards in real time and cut down on reports time and use of paper. able to review pass reports by easy search option. As per guards, they find it easy to complete their patrols and also sent any incident report while they are at the scene without needing to return to their duty desk.

Vendor Response

by TrackTik Software on November 13, 2017

Hi George, thank you very much for the review. On days when a patrol tour is not required, TrackTik offers a monthly recurrence schedule that can replace the weekly schedule. We can take a look at this together and we can show you how to file reports while in or out of tours. Please contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you!

Track Tik has allowed us the ability to have up to date reporting for our customers

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The GPS function has helped enormously in providing information to customer questions about time and place in which our guard was at their location. This information is critical in answering questions when a problem arises and we are able to provide the information in a timely manner

Cons: Panic button being set off accidently at all hours. Complaint from users is the panic button is to big.

Overall: Savings in time management for supervisors in collecting information

Vendor Response

by TrackTik Software on November 13, 2017

Hi Larry, thank you for the great feedback! We are currently looking into this Panic Button issue and we will be circling back to you with details. Feel free to contact us at +1-888-670-9782 or support@tracktik.com for any other questions or concerns.

Track Tik has helped me manage my employees as well as my clients better.

Oct 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to use. When I need to look something up or if I have to provide the client with information its easy for me to find.

Cons: sometimes the navigation of the website can be hard. There is a lot of information that can be accessed on thewebsite

Vendor Response

by TrackTik Software on November 13, 2017

Thank you very much for your feedback, Shamel. Feel free to contact us at +1-888-670-9782 or support@tracktik.com, it will be our pleasure to book some time for us to explore all the possibilities and best practices!

Amazing Product and All-In-One Security Operations Solution

Sep 14, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - TrackTik has a number of features that can benefit any security provider. The platform is very easy to use from an operations perspective as well as from an in the field perspective. The ease of customizing reports and providing analytics simply wows the customers. The Customer Service team at TrackTik is amazing as well. They are very responsive and when you do have an issue, it is resolved quickly.

Cons - There are very few cons with the exception of an occasional connectivity issue. I wish some of the features could be a little more customizable to meet our business needs. For example, it would be nice if the time keeping schedule from TrackTik was able to match our payroll week. It would be nice to be able to change some of the other features like when we receive inactive user notices, etc. All in all though, best product on the market!

Vendor Response

by TrackTik Software on September 14, 2015

Thank you for the positive feedback! We have many new features currently being developed, including our scheduling 2.0 release expected before the end of the year which will add simplicity and additional customization to schedules and payroll. We look forward to continuously building on our partnership. The insights you provide are what drives us to continuously improve our product and services.

I am implementing TrackTik for the guards at our facility

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most positive feature for us is the total customizing ability to label tags and build tours that conform exactly to our needs. This produces data to show what is not getting done.

Cons: I would like the patrol reports to show missed tours when an officer does not log in and do it. The GPS on tracking sometimes goes to the middle of an ocean

Overall: Provides data that the tours are getting done and how long it takes

System is great for big companies but we are small and had to tweak to our site.

Oct 26, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the reporting matrix because it holds guards accountable, alerts are great for monitoring activities and helps target trouble areas.

Cons: What I least like about the system is not being able to upload pictures from outside the system from other devices. Software does not provide guards the opportunity to respond to alerts sent through phone to them. GPS tracker is not accurate at times.

Overall: Accountability

Vendor Response

by TrackTik Software on November 13, 2017

Hello Jacquelin, TrackTik has some policies in place to secure all information and maintain Portal integrity. There are fields in reporting to support pictures from the device's gallery as we may not always have time to take snapshots on the spot when reporting. For any questions or concerns, feel free to contact us at +1-888-670-9782 or support@tracktik.com. It will be our pleasure to book some time for us to explore all the possibilities!

Best security guard management system on the market

Sep 14, 2015
4/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: This system is one of the only guard management systems that uses the NFC technology in Samsung Smartphones. I have used many guard management systems, but none of them provide the "real time accountability" that TrackTik does. The pro, is that the system is feature rich and works as an amazing sales tool. The con, is that this is still a startup company, so it's common to have a feature not work properly or malfunction from time to time. However the program does continue to evolve and I like that my input can help it get were I would like it to be.

Vendor Response

by TrackTik Software on June 19, 2017

We always appreciate feedback. We have been working hard to implement a number of new options and features based on our clients' feedback. We have also increased our development and support departments as well as implement our new learning and support center, TrackTik University. TrackTik University provides quick access to videos and documentation on all our features. Someone from our customer success team has already reached out to you. Should you need any support or assistance, please do not hesitate to contact our support team by phone or email, who will work with you to resolve them as quickly as possible.

Very easy to navigate and when I need help I go to TrackTik University.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm satisfied with the way I can customize reports for all of my clients needs. The program allows me to keep track of my employees as well.

Vendor Response

by TrackTik Software on November 13, 2017

Hello William, thank you very much for your review and your continued support of TrackTik! We are more than happy to help you with any questions or concerns you may have, feel free to contact us at +1-888-670-9782 or support@tracktik.com.

Great.

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Vehicle management. Scheduling. Ability to log in from anywhere. Easy to use. Easy to train others on how to use.

Cons: Skills and attributes. No automatic reminders to staff when their skill is about to expire. No dashboard telling administrators how many staff are compliant.

Vendor Response

by TrackTik Software on November 13, 2017

Hi Vladimir, thank you for your review. Our live dashboard and live tiles offer most of the data required pertaining to attendance and much more. For any questions or concerns, feel free to contact us at +1-888-670-9782 or support@tracktik.com. It will be our pleasure to book some time for us to explore all the possibilities!

The total package should be bundled and marketed as one package

Mar 13, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to track activity and reports interaction is great with the ability to send up reports to management in the clients operation as well as your archive for future reference. Ease of access is important as well.

Cons: the fact that there are separate modules such as scheduling, and some of the other bells and whistles that make the package attractive for someone in the service industry, a remote (non licensed module for scheduling) would also be nice to have for sights that we are not scanning tokens or codes, but just want the associate to be able to clock in and out.

Overall: tracking reports and evidence of activity

Has definitely change the way we g about our security. All security officer's love the device.

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Traktik software system has been nothing less than exceptional. It is easy for guards tours, report, it is customizable and very useful within our security organization. All security officer's has been impressed with the program.

Great - no further words needed.

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It automates the billing process by linking scheduling and shifts directly to invoices for full clarity when invoicing.

Cons: There are still a few manual processes within the software which could be turned into automated features (which I am sure is already being worked on).

Overall: - Mostly the automation created through the link between the scheduling section and the invoicing section.
- Various reports that can be created to keep track of billable and payable hours.
- Client access features to allow clients to access sections of reports and analytics of their sites.

I have had some ongoing challenges that have not been reolved

Oct 25, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like the web function and the ease of use of the system. I am able to login and see at a glance what is going on with multiple sites.

Cons: I have had glitches that have not been solved, and I have had some irritated employee's because of it.

Vendor Response

by TrackTik Software on November 13, 2017

Your comment is appreciated, Brian. The TrackTik team is actively working on resolving open tickets, and we appreciate your patience while we do so. As soon as there is a resolution you¿ll receive an update from the team. Feel free to contact us at +1-888-670-9782 or support@tracktik.com for any other questions or concerns!

we were able to implement TrackTik to our existing sites so easily, it captures everything on site

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to implement, Staff & the clients took to TrackTik without any hesitation
Captures all data in one place
Always being aware of what's happening on site, from how's on site, when the completed a patrol to observations & incidents
easy to customise and create your own template reports

Cons: Not a con, more like a wish. staff should have an open daily log to continuously add to it during their shift and close it of at the end of the shift. :-)

Industry Leading Technology

Oct 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: TrackTik is a full-service, end-to-end, integrated, multi-platform, security operations management suite. The product is flexible, scalable and affordable. It gives Guards, Field/Account Management, Home Office Management and Client Portal access features that are second to none. The product is powerful at the onset and the Development teams are always ready to improve the product to fit more markets and offer more features. Support is excellent!

Vendor Response

by TrackTik Software on June 19, 2017

Terrence it's a true pleasure working with you. We always appreciate feedback and really enjoy receiving great comments like this! Our Customer Success team is there to support you with implementing the TrackTik solution as well as supporting you if you ever have questions or concerns. We called it Customer Success because we are focused on your company's success and offer more than support!

Tracktik Review

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: Tracktik is a great software with a lot of potential. The staff are willing to listed to improvement suggestions but it can take a while to see these changes take place. We have experienced some major hiccups with the software but the staff are keen at fixing any issues that may arise. We would like to see improvements on the overall reliability of this program but for now it covers all our basic security needs(tours, report writing, vehicle management) and we are excited to see what the future holds in store.

Vendor Response

by TrackTik Software on February 10, 2017

Thank you for your honest feedback. We appreciate your comments and would love to discuss this further with you to address your needs. We will have your account manager reach out to you to discuss your feedback. If you need anything else, please do not hesitate to contact us!

overall this is a good system

Mar 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: the reports are excellent, tracking is good also. the ability to pull reports from anytime and review them is an excellent feature.

Cons: minimum license purchase requirements is a drawback. I also think the training could be less expensive and not focused on selling us the back office products.

Overall: the ability to immediately review reports and locate officers. the ability to review trends with incidents.

Guard Tours

Feb 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Setting up Check Points, inputting custom names, setting up different tours with the ability to include, exclude, or change the route based on time, day, all have added a significant value add to our client buy in as well as improve performance of our employees. The reporting and notification capability has also added an improvement in accountability real time and history.

Vendor Response

by TrackTik Software on February 10, 2017

Hi Ron, Thanks for your feedback! We are glad to hear that this is adding value added services for your clients. I will have your Account Manager reach out to you and give you some details of exciting things that we are working on! Thanks again, and if you ever need anything please do not hesitate to contact us.

Tracktik with Axis Security

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Axis Security use Tracktik to supply our Patrol Solution for our UK based security sites. The system is easy to setup and use and gives us the confidence and proof that patrols are being carried out correctly. The report writing function has allowed us to enhance the patrols by giving the officers the ability to complete a report either specific to the location or a generic incident report and the use of photos to back the report up gives us a professional services to our clients.

Vendor Response

by TrackTik Software on February 02, 2017

Thank you Leo for the positive review, we always appreciate feedback and really enjoy receiving great comments like this! We are glad that your patrol operations are optimized and your clients are happy!

TrackTik provides a lot of functionality, and has a great support team that is very helpful.

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: TrackTik is a great platform for essentially comprehensively handling all things relating to security guards--from scheduling to payroll to keeping detailed records for all guards.

Cons: The only problem that I have run into a few times is that it can be a little hard to navigate sometimes, to find the function I'm looking for.

This program is awesome - completely customizable!

Mar 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That the tech team will work with you to customize it to the needs of your business. The program is very easy to use and maneuver.

Overall: Improved accountability and increased productivity.

This software has made both management and employees jobs much easier.

Sep 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: All pros!!! Management is able to quickly review all of the hard work their team(s) have performed. Also easy to identify areas for improvement. Utilizing the reports function has made report writing and management incredibly effortless. All reports now paperless and available within seconds. The software support is top notch; the TrackTik team has been extremely responsive to any concerns. Any issues have been resolved almost immediately.

Vendor Response

by TrackTik Software on October 08, 2015

Thank you for the great feedback! With our turn-key implementation services we were able to get your operations configured and live quickly. It was an absolute pleasure working with you and your team and we know this is the start of great things.

Amazing platform where all guards are now accountable for their actions or lack there of

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The guard tour suite is exceptional and the on boarding is fantastic. The platform is easy to navigate with a great help tool to assist if you run into trouble.

Cons: It's a little on the expensive side but I am appreciative that it is one of if not the best guard tour suite on the market

The blood line of my company....

Sep 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Staffr is the "Heart and Blood Line" of my company. Every aspect of my security company runs through this software.
* HR functions
* Licensing regulations
* Employee GPS Tracking
* Report Writing
* Complete Scheduling program, remote dial-in and web site tracking
* Customer Invoices
* Vehicle Tracking

HGPS use Staffr for every aspect of our operations business. This is the best operations that software I have ever used.

Vendor Response

by TrackTik Software on October 08, 2015

It is always great seeing a client fully integrate TrackTik to optimize their operations! Thank you for the positive review! Client feedback is always appreciated and considered in future developments.

Good overall, needs customizable options for end users

Mar 13, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It has a nice user friendly platform, the navigation tools for the guards are east to access and visible

Cons: It doesn't have all the aspects it needs to be a successful tool. For end users, we are unable to see if all the guards are clocked in

Great software to work!

Dec 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Working at workforce was a blast. It almost never felt like work. With that said, I trained my replacement without knowledge I was doing it.

Overall: Working at TrackTik was a blast

Great product; great support

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Tracktik has been a fantastic product and a huge asset to our company. Jeremy Greene's customer service has been fantastic. Anytime I have questions or need help, he responds quickly and always helpful. Great product!

Vendor Response

by TrackTik Software on February 02, 2017

Thank you very much Nick for such great review. We work hard to offer the best security workforce management platform as well as a strong customer service! We look forward to continuing our successful partnership!

Being using this Security Software solution for a year.

Sep 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product. Great support. Does so many things for your company. It also has room to grow and plenty of untapped potential. The product gets better every release.

Vendor Response

by TrackTik Software on September 14, 2015

We appreciate the positive feedback! At TrackTik we are always listening to our clients on how we can improve our products and services. We look forward to continuing our strong partnership.