Average Ratings

7 Reviews

  • 3 / 5
    Overall

  • 2.5 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    $1,795.00/one-time
  • Deployment
    Installed - Windows
  • Support
    Business Hours

Vendor Details

  • Sentinel Systems
  • www.sentinelsystems.com
  • Founded 1975
  • United States

About WinSen Property Manager

Winsen Property Management software is a friendly, easy to operate software, designed to assist in the day to day operations at your storage business. The Winsen software can save hours of your manager's time by helping with move-ins, move-outs, transfers, automatic billings, reminders, credit card payments, even online payments and reservations. Not to forget, easy access to tenant information and transaction histories, with only a few simple clicks on your mouse.


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WinSen Property Manager Features

  • Customer Management
  • Deposit Tracking
  • Gate/Access Control
  • Interactive Property Map
  • Late Fee Calculation
  • Lead Management
  • Move-In / Move-Out Wizard
  • Multi-Location

WinSen Property Manager Reviews Recently Reviewed!


Decent product but outdated

Feb 08, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: This is a decent product. Are some training, the software is relatively easy to use. You can monitor your gate access, and look at multiple types of reports to view who accessed the property after hours.

Cons: Our facility has been using it for years, but it is quite outdated. You can upgrade, but it would be more cost effective to switch to a different company that has more affordable plans, and better customer service. The customer service is basically non-exhistent. It takes days to get a response via phone and or email, and even if you get a response, it usually isnt that helpful. I get help from my local computer guy instead of even bothering with WinSen when there is an issue.

Overall: It allows our customers to have access even when the office is closed. We can easily allow/deny access to our tenants.

Needs an Overhaul

Jul 12, 2016
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: As someone mentioned here, it was great about 15 years ago.

Don't have to use a cloud based system

Cons: Nothing seems to mesh and flow...difficult to train anyone on.

Updates are few and far between

Service can be almost impossible to get.

Overall: We've been using WenSin for over 20 years. That's not because we like it, but because once you've used a system for any time, you're married to it. Moving information to a new system is time consuming and expensive.

Recommendations to other buyers: Without a doubt, the software you choose today will affect you way down the road. Choose carefully.

Not Up to Date

Mar 06, 2018
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: The only pro was that once you purchased the software, you did not have to pay for it again unless you made upgrades or installed add ons.

Cons: Was not user friendly, does not integrate well with systems such as keypads or other websites/softwares. Behind on the new features such as text messaging, current email systems, auto payments, etc. Customer Support was costly and rude. We have since made the move to a more update, user friendly software.

Capterra loader

Without it I couldn't do my job!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this software. I use it everyday and without it I wouldn't be able to accomplish my job properly. It efficient and has everything one would need to start up a self-storage company.

Cons: It is a little outdated. Just the design of the program is a little old and could be updated.

Overall: It is easy to use and their customer support is great and helpful!

Don't do it!

Nov 03, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The only positive is that it works well with Winsen gates. That's really it.

Cons: It looks like a software built in the late 80s/early 90s. Nothing has changed about it. It's hard to maneuver. We spent a lot of money on just training new hires to learn the software, which is really sad in 2018.

Software easy to use and learn, customer support is slow

Aug 15, 2015
4/5
Overall

4 / 5
Ease of Use

1 / 5
Customer Support

Comments: The software is o.k., doesn't nearly compare to SiteLink or Centershift but is easy to learn and use. Limited to standard pre-formatted reports, no customizing of reports.

The customer support is slow to respond to your problems, either the gate software of the tenant management software. You may be down for days before they call you back, or your gate could not be functioning because they don't call you back to fix a software problem

This software was good...10 years ago.

Aug 24, 2015
3/5
Overall

2 / 5
Ease of Use

3 / 5
Customer Support

Comments: Pros: Not hard to teach and learn. Mostly gets the job done.

Cons: Looks archaic. Customizing letters and reports are restricted to crystal reports. We have had several database problems over the years. For some reason it prints receipts that are 1 character too big for a standard receipt printer.