Who Uses This Software?

Jobber is perfect for established and growing small/medium Pest Control businesses who need better organization, mobile access, and more efficient scheduling and billing processes.


Average Ratings

376 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $78.00/month
    See pricing details
  • Pricing Details
    Everything from quoting to scheduling to invoicing for service businesses.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Jobber Software
  • www.getjobber.com/
  • Founded 2010
  • Canada

About Jobber

Jobber's software that helps home service businesses quote, schedule, invoice, and get paid faster. Tens of thousands of pest control, lawn care, maid service, plumbing, and other home service professionals use Jobber to run the day-to-day aspect of their businesses.


Jobber Features

  • Billing & Invoicing
  • Customer Service History
  • Dispatch Management
  • Fleet Management
  • Inventory Control
  • Mobile Access
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes / Estimates
  • Scheduling

Jobber Reviews Recently Reviewed!


Great for a start up

May 16, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Overall it has done mostly what we need it to do. Except overtime.

Pros: Easy to use and learn. I can get my new people singed in and using the app very quickly and within a few days they are using it like a pro

Cons: Does not handles overtime very well. Also, when we receive a partial payment it still shows the total invoice amount on reports

This is a great quoting/ schedueling software.

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This is a great quoting/ scheduling software. This product has been a huge time and money saver for our company.

Cons: This is an awesome software that is always adding new features to make it work even better than before.

Easy to use app but a little expensive

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money

Pros: I love Jobber's design - beautiful modern. Love it! I love the ease of use as well. I havent had any trouble finding anything so far.

Cons: I think its gets a litlle pricey and things start to add up as you use it more. But otherwise its a pretty good app.

A great tool for small - medium sized businesses to use

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Jobber is so simple to use and its great because you can customize your view to what your job role is. Example, project management view Vs. Sales or office manager view.

It is also great due to the customer portal. Customers love that they can see the progress of their job.

Cons: I feel like there is always site maintenance going on. Sometimes I am unable to send out attachments as well.

Super easy to use and simple set up process. The perfect start up CRM for any home service business.

May 02, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The set up is extremely easy and straightforward. It can be done in just a few hours and has quite a few add on features to fit your needs.

Cons: Our business involves a lot of different variables as far as location and scheduling. I wish there were more ways to customize or add locations based on postal code for more effective and efficient booking.

Jobber allows me to easily manage my work load and employees. I can be a one man army with Jobber!

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how it already answers alot of my needs with the stock version. After that I love how I can customize Jobber to fit my particular needs. And if I have questions, Jobber is great to respond!

Cons: No auto correct with spelling. I am detailed in my quotes, so I write alot, I wish the system would check my spelling.

Overall: Easier work flow. Providing excellent customer service

The perfect system for my business!

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. And for what I get for the price I pay. Jobber is a vital part of my everyday life. It helps keep me on track. Having jobber allows me the extra time I need to see more customers and in the end make more money.

Cons: Nothing major. Just little things here and there I'd like it to do certain things but it can't. For instance. When I send a quote, sometimes I list out several options on the same quote for the client to look over and decide. It would be nice to be able to hide the subtotal at the bottom rather than each option price be totaled at the bottom. But it's just little things like that.

Painful and Discouraged

Apr 30, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Don't buy this product unless you run a simple Business that caters to residential customers only

Cons: This program is unable to handle third-party tracking for commercial accounts this is strictly a residential product for somebody moes lawns. I didn't like anything about this program. Customer service constantly gave us the wrong and run around answer.

Amazing Company

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What don't I like about this software?! This company and it's platform are amazing! Once you get past a small learning curve this software is easy to use. Love being able to tell where my crews are, see productivity on job sites, invoice clients while out in the field, take quotes while out in the field, route my trucks with a click of a button, and easy to use overall. Their customer service is beyond excellent. If you have a problem you can chat live or email them and have a response very quickly within operating hours. If it is after hours someone normally gets back to you within a few hours. Great company!

Cons: There is really nothing bad I can say about this company. The only thing is there are occasional glitches in the system and one time it when down for a few hours. Otherwise it is great.

Overall: Too many to count. Invoicing, routing, tracking of trucks, productivity measurements, easy of emailing clients.

Works well for us. A lot of details are made easy to keep up with. Not much get's missed

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Intuitive. It acts as our main program during the day. Jobs closed are billed in real time. Saves time and effort. It is also helpful to be able to tag a message to the client.

Cons: QB link is a bit cumbersome. Hard to tell what's going on and where it came from. Close in Jobber first and work QB as to payables. Just a learning curve

Overall: Uses less resources and promotes organization. Jobber does the details more so than other W/O programs.

We love the program and are beyond happy with it!

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and so many features available. We rely on this program for everything from scheduling, tracking and invocing and payments!

Cons: Can't think of any negatives and we've been using Jobber since 2014! No complaints and the customer service is amazing.

Overall: Its our main go-to for everything we do in our day to day business. We would be useless without it.

Perfect Software for Landscapers!

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software keeps track of your customers current and past orders, stores signed agreements, helps with scheduling and even inventory of chemicals if you need it!

Cons: There are so many applications of this software that it was difficult to implement the software as we were working in our previous system. Once we got past the first few weeks the initial fear that we bit off more than we could chew was gone.

Our staff love Jobber!

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Jobber helps us manage so many different field staff in one place. They are always updated and trying to improve their product. We like that field staff schedules, client invoices and staff time-sheets are all in one place and easy to use.

Cons: The reporting is a little lacking and sometimes when we have issues it feels like customer support is saying good luck chuck, we understand that they can't fix every problem but there has to be a way to say "sorry we can't help" and not make your clients feel like you breezed over them. The reporting is really their biggest area for improvement.

Overall: Jobber really provides us with everything that we need for client services in the field. There isn't a single feature that jobber has that we don't get benefits from.

Great interface. Easy to use. Awesome software for a company looking to have most functions together

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: All functions are in one area such as: Scheduling, Reminders, Billing, Links to QBO. Has a mobile app for employees which allows clock in and clock out and it tracks via GPS. Awesome to be in the known of employees during working hours.

Cons: Jobber does not have an open API. Does not link to Quality Driven Software or many other software's. This is a true bummer because most software's have the ability and are open to connecting with other applications.

Overall: Ease of Scheduling. Time saving.

Excellent support, very quick and ready help any time we need them.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use software, keeps us organized. Easy access to client and service history. Makes billing and quoting much quicker.

Cons: Not really anything to dislike. Sometimes it would be nice if you could turn pricing on in job forms for printed sheets.

Good Short Term Solution for Small Businesses

Apr 11, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I did a lot of research to find the best software for our small business and Jobber solved most of our problems, but created a few also. It's not flawless and it needs some improvements, but it's the best thing out there to help keep you and your team organized with jobs and reporting time.

Pros: Set up online payments, work order submissions, recurring jobs, etc. Very user friendly, easy-to-use interface. Modern design and looks good and feels good. Instant chat is quick and people are fast to respond.

Cons: No good way to make product suggestions for software. Customer service usually gives you a round about answer that doesn't solve your problem. They implement new ideas, but it never seems like the ideas are coming from their customers. Time sheet reports are only shown by time entry and not by day (making it VERY difficult to calculate overtime) No way to easily download or access all photos taken and attached to jobs.

One of the best investments we made!

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The best thing about Jobber has been the way it has changed what used to be a tedious, time-sucking chore into an effective, painless process. I'm more organized, and our customers benefit from it. They love that they are reminded of upcoming visits and can receive and pay invoices electronically. Brilliant!

Cons: I would love the app to evolve in-pace with the desktop version. It is sometimes hard for me to communicate how to do something effectively to app users, because I'm only accessing Jobber via the office computer.

Jobber is AMAZING hands down! features and service is phenomenal

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ease of using the schedule portion, also the invoicing is great and easy to use and accurate.

Cons: There isn't really anything I have come across that doesn't work for me. If I ever have an issue, I contact support and it is always resolved within minutes.

Jobber is a GAME CHANGER! I don't know how we survived without it.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This application is amazing. It allows us to schedule jobs for our employees and track their location/expenses with ease. We can see job costing for each project and quickly understand which jobs are most profitable and cut out jobs that have a smaller profit margin. The app also lets us send invoices and estimates to a customer. Once the customer accepts the estimate, we click one button to schedule the visit and then one more button to create an invoice. It will automatically send payment reminders to customers. This automates many of the processes that we have always manually completed. This frees us up to focus on closing deals. It also integrates seamlessly with Quickbooks. We love Jobber!

Cons: There is honestly nothing that we would change. The interface could use a few updates, but that's about it.

Overall: Will change your business forever

Excellent software. Saves time and money. Easy to use. Great customer support

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We like being able to create invoices and collect payment immediately. This used to be about a 30 day process for us and now it all gets done same day. If you ever have a questions the online help chat option is very fast. They are able to help me with any issue or question I have within in minutes. It did not take us or our employees using the app to learn this software. Previously we were using all paper and were worried about the transition to the phones, but our employees picked up on it the first week and are enjoying it. Our customers are actually happy to receive electronic invoice and have the capability to pay their bill immediately online. Within the first week we received several positive feedbacks.

Cons: 0 cons. 1 thing I will say is that it did take us a little while to find our method to schedule. We do have about 3 crews going out every day with 10-20 appointments each. It would be great if there a way to be able to split up the days into sections that reflect each crew. But scheduling is far easier than our previous method.

Great product for contractors

Mar 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Extremely intuitive and easy to use with little to no onboarding required although offered. Support is VERY responsive and takes feedback to improve software. Keeps getting better - product updates regularly with great enhanced, useful features.

Cons: App can be buggy at times. Online payments only accept credit cards. Limited customization for quotes/invoices. Calendar interface could use some improvement but functional for the average user.

Overall: Since incorporating JOBBER as a CRM and Job management tool we have been able to streamline our processes and increase our close rate substantially. NO MORE DOUBLE ENTRY from Excel to Quickbooks. Now we can sync with QB online with ease saving time.

Has made me a lot more organized and consequently more productive

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great organizer to keep my meetings in order; The coolest part is that my clients can put themselves on my schedule. It helps me organize my appointments and makes me look very sharp and professional.

Cons: Sometimes the app will freeze on you , but I don't see that as a big deal. The benefits and the cost far outweigh any negatives, which negatives are almost non-existent.

Overall: Better organization , keeps my meetings in order, helps me become more productive, clients can put themselves on my schedule.

The software works well for my small business installing blinds and shutters with several installers

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I can have as many users as I want so everyone is in the loop with regard to their installations. Eliminates the paper trail and babysitting the installers making sure they know what they are supposed to do - it is always live information. I can still print out daily sheets for the installers if needed. The software is easy to use, easy to learn, easy to maneuver and very cost effective.

Cons: This isn't really a con, but there are many features that I don't use at all. I wish that when I change something that has already been entered that the new information appears everywhere.

Has potential-needs work

Mar 21, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Field staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though.

Cons: You can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to jobber payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients.

Vendor Response

by Jobber Software on May 02, 2018

Hi Andrea, Thanks so much for taking the time to provide this thorough feedback. We wouldn¿t be able to build a product that helps businesses without feedback like yours! It's great to hear that your team has been able to easily track time out in the field and that you're seeing value from using client hub. We've noted this specific feedback for our product team to look over and use to help drive future feature updates. We do recognize there are a lot of features that would make Jobber even better for our customers. Because of this we¿re always pushing out new features and updates, so hopefully we¿ll be able to cross some of these items off the list for you down the road! - Rebecca from Jobber

We paid a year in advance. Product didn't work for us and now they say they won't refund any money

Mar 21, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Desktop version is okay to use. The color coding of jobs and keywords was helpful. I like that you can add photos to jobs.

Cons: App does not work well and takes quite a while to sync with desktop input. Also can't schedule quotes as calendar events, and can't merge clients. Ultimately was not user friendly and did not work for us. Now they are saying we cannot get any amount of refund which is absolutely ridiculous. We used it for less than a month.

Fantastic! Has streamlined all of our out-dated processes and more!

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use and Support behind it! No more missed billing for jobs (happened infrequently, but nonetheless). Our business is now at our fingertips!

Overall: Streamlined Operations Gift-Wrapped!
Would care for the ability to have signature capture available within the customs forms.

Vendor Response

by Jobber Software on March 27, 2018

Hey Rob! Thanks so much for leaving this review. We're glad to hear Jobber is making your business so accessible for you! We'll be sure to pass on your need for job form signatures to the team :)

Jobber is a great job scheduling, quote & invoicing platform. I would recommend it to anybody.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The website is easy to navigate.

Employees can easily see their jobs in mobile app.

Entering client & job info is a breeze even for new employees.

Live chat is available and the issues I have had have been easily solved via live chat.

Quotes are easy to find in the system and can easily be converted into jobs with minimal or no extra data entry.

Invoicing is easy and seamlessly integrates with quickbooks.

Once I turn on Jobber payments, customers will have a very easy way to pay their bill that is just as simple as PayPal (our current payment platform).

I can tag clients into any kind of group I can think of. The biggest way we will use tagging is for delinquent Invoice customers (we are blessed not to have many). Any employee who tries to enter a new job for a client in this category will see a tag reminding us to get paid for past work before agreeing to a new job. There are ways to track past due invoices but not all employees can see that info.

Automatic emails and sms templates in Jobber can be easily customized for our business needs.

Automatic customer reminder emails and sms is awesome way for customers to remember appointments.

Customers via email link in their quote can request quote changes.

Customers via email link in their quote can accept a quote and sign-off on it which makes converting a quote into a job very easy. Notification of an approved quote is emailed to me and the dashboard in the program notifies me.

Cons: Can't do line item discounting on quotes...customers like to see normal price next to discount price....also certain items on a quote need a discount without discounting the entire quote....currently a discount can only be shown after the subtotal and the discount will apply to the entire quote, discounting labor before discounting a taxable item.

Can't send generic quotes easily...sometimes we want to put several options on a single quote but the program tallies all the dollar amounts together and puts an outrageous total at the bottom...we have lost business due to a customer looking at the "total amount" of a quote and freaking out because they don't realize the quote tallied all the options together.

Can't make job forms mandatory for employees to complete before closing out a job thus making it harder to hold employee responsible when certain details are missed in a process.

Products and services reports can be skewed on the dollar amounts because again sometimes discounts are applied on an invoice but Jobber only allows for a discount on the subtotal (rather than line item)...this makes it hard to get an accurate dollar amount when doing reporting on specific items we sell. As far as I can see, Jobber reports will not take into account discounts given during a specific period of time.

The automatic quote follow up feature can only be viewed on main website. There is currently no way to make it visible to an assigned employee on the mobile app.

Overall: I already answered that question

I love Jobber! The scheduling, quoting, invoicing, custom fields, etc are just what our biz needed.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Hard question as there is SO MUCH I like. The scheduling is great as the calendar is really easy to work with and has customization features. It works excellent for just one or a whole team of people. The quoting feature is phenomenal and was revolutionary for our business. Not only can we now easily keep track of quotes and attach maps and other docs to the quotes, the whole quote and attachments are converted to the job when we close. Life changing. Notes and such no longer get lost as paper copies and our team is ALL informed of what is going on with a job. Jobber also generates a reminder for us to follow up with the customer a couple of days after the quote, which is quite handy. Jobber automatically sends 2 reminders to our clients that we are coming out, which they love and makes us look great! The guys have the ability to map the property with a push of one button and send a quick "on our way" text message to the customer. Customer service is always a phone call or chat away and everyone is always fantastic and super helpful. I love all the custom fields to store serial numbers, customer details and lots of notes. The tags are also very helpful to sort customers into different categories for easy reference. Overall, Jobber is definitely one of the best things we've done for our business. I highly recommend.

Cons: I wish the app had similar functionality to the desktop; however, strides towards this have definitely been made in the past year. I would like "estimate" to be added like a task, event or job, blending the features of a job (reminders sent) and task (no invoicing necessary). I would like transferable fields to be more customizable by me and more flexible overall. I would LOVE to be able to start with one customer service person and finish the issue all the way through with them instead of switching if the issue takes a bit of time. I would love to be able to add automatic follow up and templated e-mail follow up based on category of job. It would be nice to have the option of paying Jobber Payment fees monthly instead of per transaction. All of these things are so minor, but would be helpful to change/add.

Overall: We are a much more organized team with this software. It keeps track of all of our documents, maps, estimates, invoices, order forms etc that used to be spread all over the office, in a stack of papers to be filed or in a paper file that no one ever bothered to look at. We are much more easily able to quote and retrieve quotes and send them to our customers in a really professional looking e-mail. It's great to have the scheduling work with the client database and the invoicing software...it really just make the whole client process quite seamless.

Chris was very quick and helpful when I was looking into an issue

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the chat anytime function and how friendly and helpful everyone always is. Anytime I have an issue someone responds within seconds.

Cons: I do not enjoy the mobile app at all. It is a lot harder to move around in than the desktop and makes it tough as far as scheduling if I am trying to look at both a customers info and our calendar.

Great experience thus far

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is easier to use than most other software in this field. Customer service has been great and has had fast response times.

Cons: Have a delete button directly on the invoice, usually you have to go invoice - then edit, then delete. Be able to send an email to every email attached to the customers profile.

Overall: This software is so easy to use and has really helped the company I work for to manage sending quotes and scheduling technicians smoothly.

Never an issue when I call/chat online. Always get results.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly; always updating and improving the system; amazing customer service. I've not had any issue that couldn't be resolved.

Best business management tool on the market! Very comprehensive and transformational system.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Excellent data and dashboard features, aligned for all your business needs. Exceptional service for your investment.

Cons: Everything is great, no issues. Would like to see the possibility of adding a web site development feature.

It made my life so much easier

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The best part of using Jobber is the scheduling feature, we know where all the technicians are at all times. Plus with the ability to add jobs directly on the calendar it really helped when booking jobs. The best part of jobber is how easy it made our work flow which was mostly excel and napkins before.

Cons: Some of the features like embedding the quote request form on our website didn't look pretty and we weren't able to customize it. The GPS feature is still lacking and we can't customize the software too much for our needs.

Overall: It will make your life super easy if you're running a service business

I contacted them in the chat box and was having a issue, it was something i was doing wrong.

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really feel Like it is keeping me alot more organized. I am able to keep track of my customers, and can schedule my entire team with one program

Excellent company and software. Very simple to use and excellent support from their team.

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple to use, great integration to other software such as QuickBooks. Customer service is very responsive.

Overall: It has definitely help us streamline our business. Invoicing and scheduling is vastly improved.

We've been using Jobber for almost 3 years now, and we love it. Very user friendly.

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How user friendly it is. We use it as a scheduling software system for our cleaning business. It's great that our staff can easily access their schedule from their phones, and us in admin can go in to make changes on a dime, and it will update automatically. We also use the invoicing portion of the software, which really helps us to keep track of our Accounts Receivables. It's nice to have all of our company/customer info in one place as it helps to keep us organized.

Cons: - That there is nowhere to safely store customer's CC info if we do not use the jobber payment program. We've been using Moneris for years, and we're not ready to make the switch yet.
- sometimes our cleaners have issues with the app - it will stop working or freeze up on them.
- You aren't able to apply a large batch payment for multiple invoices at once. You have to go in and mark each invoice as paid which can be time consuming when we receive a large payment against 50+ invoices at once.

Jobber is a great cloud-based field service and landscaping solution

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love Jobber because their support is great and there product is great! The way it organises our daily processes. Without it we would just be another business.

Cons: Love the quote signing ability they just came up with, but it would be nice if they had a Check box that has to be clicked acknowledging they read the service terms.

Overall: Easy to set up, we were up and running in about a week. Simple to use, training was couple of hours. It is reliable and saves me time every day.

Capterra-loader

Excellent company and excellent product

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!

Cons: I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though.
Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices.
This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.

Overall: Makes things work so much better for us! There are small issues but we work through them. Nothing is perfect and for the price point this is phenomenally the best on the market.

Capterra-loader

Great overall, constantly improving and listening to us....

Mar 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reporting and financial integration.
Branding and Invoicing.
PAYMENTS!! At a great flat rate! No fuss!
The progress they've made over the last few years in features for different business types.

Awesome jobs tracking, projections, and Accounts Receivable!

Cons: Still not so great at employee/timesheet managing (no casual/subcontracting) if you're a contractor or in construction business of some kind... but GREAT at the parts that it needs to be great at for those businesses.

And They say that feature set is going to be updated.

Overall: Better organization, live assistance quickly from real people.. and LOCAL service.

A complete life savor

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: By implementing Jobber into my business, I have been able to increase productivity. The mapping and scheduling elements of the app are wonderful and the batch invoicing saves me over 4 hrs each month!

Cons: I wish Jobber would communicate with quick books more for ease of recorded payments within quick books when you sink. So far it is a one way street.

Overall: Time savings and productivity increases.

There is a ton of simple day to day options that we need and Jobber does not have them.

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: it's quite simple to add customers and schedule jobs and invoices and the invoice reminders are great but can get complicated sometimes.

Cons: Lack of options there are so many simple things that you just can't do in Jobber I don't have the time to go through it all but it must get much better for the price that it costs.
Every business is different but some options you need in most service business. and Jobber doesn't have that kind of customization.

The customer service chat is slow sometimes.

Overall: Entering customers, scheduling jobs and invoicing

Very good general software for wide array of service-type business. Easy to quote on the fly.

Mar 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Excellent for keeping in contact with customers, easy to set up automatic invoicing, slightly customizable to suit your specific company style or customer needs.

Cons: Running reports could use a little more work by directly creating an organized printable PDF instead of a small and busy-looking excel file. But, it does not allow the option to group all of these together, while at the same time putting each employee on their own separate page, which makes for a headache if you like to run daily reports ensuring all times have been correctly recorded, but the staff seems eager to take requests and work on areas that may help other companies

While not the least expensive option, the customer service and attention mkes it more than worth it.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The price, while not the cheapest on the market, is good when you consider the customer service and attention given before, during, and after the sale. With a wide variety of webinars, help options, and chat/email support (that someone actually answers!), we went this Jobber despite Application XX being cheaper. And Jobber is A LOT less money than it's real competition!

Cons: Would like to see more editable areas on things like printed Daysheet options. A back button or something that remembers where you were without reloading everything (ie client list), would make it a little easier for editing and adding clients and jobs.

Overall: It is making it easier to get the teams out to the filed

Capterra-loader

Jobber is easy to use for all business owners despite your tech knowledge. Eliminates paperwork!

Mar 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We love the SMS messaging and email appointment reminders because that saves us a lot of time on the phone. Appointments that are already confirmed help us so much. The scheduling of the Jobs is very quick and efficient. It has also been great to be able to store a customers card info in the system which makes it more convenient for us to get paid after each pest control appointment but also less hassle for the customer. The employee time logs for Jobber are great as well. They can just start and stop their time each day which makes payroll much easier for accounting company.

Cons: We want to be able to send out more sms appointment reminders. As in more than one. It would help us to be able to send out one like a week or two before then also like one day before the appointment. Have found that many customers dont check email.

Overall: Eliminates Paperwork and easy to use!

very helpful, extremely quick responses and very efficient

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The navigation is logical and I think that makes it very user friendly. Also it presents the same content in different formats, like, weeks, months, grid or individual.

Cons: The software takes a very long time to update . Also I have been unable to find a comprehensive list of all our customers.

Overall: scheduling benefits

Just setting things up, so far its a quick and easy process

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability to check on my company finances, billing and invoicing and reminders are also great features

Cons: It doesnt look very clean, you should build a shell around it to make it more astheticlly pleasing and user friendly

Overall: The ability to check on my company finances, billing, invoicing, are all made super easy

Wonderful experience, question was answered quickly and accurately

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to manage workers on the field, the route optimization and the client hub, I love the invoicing and the ability to take payments on the field

Cons: I want more reminders to invoice people (email reminders), I wish that billing and managing payments was easier

Overall: I am able to run my company with the click of a mouse, see where my employees are and save time and money

Awesome system!! So glad we decided to switch!!

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The scheduling and mapping features are amazing!! We are now able to book jobs over a month out and easily assess and schedule our crews accordingly. I Honeslty don't know how we've managed without it!! The customer service is awesome an d always very quick to respond to any issues or questions that we've had!

Cons: They dont currently have job costing, which we have relied heavily on in the past, but they are working on it!!

Jobber is the Benchmark System for a reason

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The system is very slick to me, using other systems previous it is smooth and not too fussy but with everything you need. It is also very logical and once you find the shortcuts it gets even better clicking from screen to screen. I usually have 2/3 pages running on one PC to save even more time.

Overall: Saving a lot of time, no messy paperwork, more brain space, and reducing phone calls from customers by at least a half, business more efficient at processing the jobs into the diary.

We love Jobber But.......

Feb 28, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We love Jobber because their support is great and there product is great! Its been going on 4 years now and still no resolve on the notifications issue. Not even an update. WE NEED SMS AND EMAIL NOTIFICATIONS TO WORK PROPERLY! PLEASE!!!!!

Pros: The way it organises our daily processes. Without it we would just be another business

Cons: Notifying our customers that their service is due, is crucial to our success. Notification emails and sms are just not working correctly? Right now if you have anyone unassigned in the grid view while sending notifications, all of those people will receive notifications too, when they shouldn't! Only the people on the calendar who are scheduled for that day should get the notifications. My customers who are unassigned get pissed and call me telling me "I didnt schedule service for this date". Any other users of Jobber using the notifications via email or sms having the same problem? Please let me know if your having the same issues? The reports need work, There are limited reports and no ability to shell out to a custom report writing utility. Things like new activations, disconnections so you can track how many active customers and non active customers you have. Love the quote signing ability they just came up with, but it would be nice if they had a Check box that has to be clicked acknowledging they read the service terms. Forms are lacking for our pest control industry. An inspection report of the home/office needs to be dont to let the customer know the deficiencies that need to be corrected for proper pest management. Invoices are great!

Jobber is a great way to stay organized

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I really like the ability to add notes for employees and pdf files with info and pictures. The recurring job feature makes frequent visits easy to schedule.

Cons: It's pretty expensive. It would be really great if there was a better ability for employees to communicate with management through the system, such as if a note is added to a visit/job by an employee management would receive an email.

Overall: The app and time tracking are excellent!

Quick, easy, efficient! Customer service is AMAZING

Feb 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service gets back to you quicker and is more helpful than any other customer service experience I have ever had. Also, the program is very adaptable to your companies needs.

Cons: I love the help videos but I wish they went a little more in depth. The software takes some time to get used to but once you get the hang of it, it ultimately saves time in the long run.

We love Jobber! We would like to see fixes in the email and sms functionality! Disappointing!

Feb 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Well put together product. We use it every day for our business. Very good product. It has some limitations but overall there is none better for its price. I love Jobber

Cons: Mainly, the use of email notifications, and sms notifications is a major letdown. This thing is right there on the edge of being a great tool for notifications, but falls short in its automation. What a shame! Something I could seriously use, but nothing is going to be done about it. MY LOSS! Yours too!

Overall: Saves us major amounts of time shelling in and out of different products. Very well designed. Functionality is great but falls short in some areas. A great product however

Jobber is a pleasant surprise, allowed us to improve our workflow.

Feb 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: There's a lot to like about Jobber. It is well designed and offers combined CRM, reporting, scheduling, estimating, invoicing, routing, and client portal functionality. The ability to easily send follow-up emails with an optional service review is a nice touch. Very little training required, online chat allowed us to quickly determine the best integration strategy for our recurring services offerings

Cons: Not many cons, a daily route once optimized doesn't carry forward to the following scheduled visits. This requires selecting which job you'd like to start at (in our case each week). The master route functionality applies to the full client roster.

Overall: 4.5 Please note we haven't tested the smartphone functionality at this time with our crews. Features we'd like to see aside from improved routing functionality include 1) API access allowing a customized work request form and the ability to sync Jobber new leads with our phone/sms system. 2) Integrated email allowing access to client communication, view count, and the ability to send email to multiple clients based on a data tag. 3) The ability to add a calendar subscription to Jobber. 4) The ability to modify the email sent from the lead web form. 5) Auto-payment for fixed price monthly billing eliminating client intervention each month. 6) The option to auto-generate batch invoicing for monthly invoices that don't change.

Best value for everything you need in business

Feb 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The organization and communication pipelines flow freely! Very easy to find out any random bit of information on a job/invoice/client/etc and pass it on to the correct party whether it be customer or employee. Saves so much time!

Cons: I believe the issue will go away with time as the developers always seem to be working on making things easier for the users.. BUT.. at this time there are a couple areas where going back and changing mistakes can be a bit tedious. I will say, anything that has come up as a problem is met with absolutely fantastic customer service via phone or live chat if necessary.

Responsive. Patient. Excellent.

Feb 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love all the different features it comes with even on a basic/premium account. The processing fee isn't too bad either as it will decrease slightly in time.

Customer service is beyond appalling! Features that you pay for just don't work.

Feb 17, 2018
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: You can sign up and pay them money without ever speaking to anyone but when you want to cancel they say that you MUST call there office in the US and if you don't and your subscription expires, you have no access to your account. Meanwhile, your clients are still getting appointment emails and the program keeps going along without you able to stop it. Customer service is beyond appalling, you send a request and you get a response after 4-6 days with a question and then you have to wait another 4 -6 days for another one-line email with another question - it is beyond frustrating. Features I am paying for just don't work and it has been 8 weeks now and I am being asked the same questions over and over with no answers.

Pros: Absolutely nothing worth the price they are asking. Super expensive with features that just don't work and they don't seem to care.

Cons: I signed up because of the payroll and employee scheduling capabilities but it turns out that during my first QB sync that this doesn't work. It syncs employees time in at 5 hours earlier so I am having to manually input them every week. Appalling customer service - minimum 4 days to reply to emails (new person each time who asks the SAME questions over and over) its been 7 weeks and they haven't worked it out yet.

Vendor Response

by Jobber Software on February 22, 2018

Hi there Madonna, First off, we would like to apologize for all of the frustration you experienced with our team and the issues happening with time entries not properly syncing over to QuickBooks Online. What happened here is far from our goal at Jobber, which is to help people in small businesses be successful. We took a look at the history of this issue and it looks like there were some communication issues between our Tier 1 and Tier 3 support team and a breakdown in our normal processes. We know our customers are busy people, so our goal is to provide quick solutions, and the fastest possible turnaround time when issues do occur. What happened with your issue is far from what we see as our standard of customer service, and we're very sorry this was your experience. In terms of the timesheet syncing errors, our developers are still looking into what went wrong by working with the QuickBooks Online development team. This is an issue we haven't seen before, and we are working hard to understand the root of the problem. The goal of timesheet syncing is to save our customers time and guarantee accuracy, so we absolutely want to make sure this is resolved. Thank you for taking the time to leave this feedback for our team. We've taken note of what happened in all of these areas to prevent issues like this going forward, and again, we're very sorry this was your experience.

Cannot say enough about this company and their product!

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have been using Jobber for going on four years! It was our first customer management platform. We didn't know what functions we wanted exactly but, as time went by we started to ask for certain functions that were missing. We are very happy with the changes that have been made through time . There is no perfect CRM but, we think Jobber is the very close.

Cons: Jobber does not have an off-line function. So in rural areas, the information has to be in put when data service is available. This is rarely an issue so, it's a minor inconvenience .

Jobber makes scheduling for our techs out in the field easy.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Scheduling is easy. Our guys in the field can map tot he customer's address, take and save pictures and have all the information they need at their fingertips.

Cons: Once you move a job, you can't undo it. If you accidentally grabbed it and dropped it in the wrong place you can't undo it without knowing where it was. An undo feature would be great.

Overall: Ability to not only schedule our guys in the filed but to track time sheets and share information.

Great experience with Jobber!

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I would highly recommend for anyone running an HVAC business.

Pros: Easy to set up, we were up and running in about a week. Simple to use, training was couple of hours. It is reliable and saves me time every day.

Cons: There is a pretty big jump in price to switch plans and go to unlimited users. I can only have 10 employees in the system.

Clean and simple to use

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I really wanted to use it, but it just wasn't built for my type of business. However, to those that are in the field service realm, you will absolutely love what Jobber has created for you in this simple to use and feature-rich app.

Pros: The ease of use and seamless app interface really made it easy to get started and keep going without spending too much time setting up.

Cons: Despite the rich feature set and awesome functionality, it caters more to landscapers, painters, and general contractors (among others), and wasn't suitable for my chauffeured transportation service.

We use this software for our sign ordering and photo ordering department.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The customer support is excellent, and everything works very smoothly. the client creation and trackign works good.

Cons: It is hard to have more than one type of job ordering. I wish you could select the kind of job which would then have different attributes.

Jobber has helped automate our business and saved us time an money.

Feb 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Jobber is simple to use, and I love that it is internet based, so I can access it anywhere. I also like that I can assign jobs in real time and my employees can see exactly what they need to do in the jobber app while working in the field. I love that it integrates with Quickbooks online!

Cons: Jobber can get expensive depending on how many users you have, but it is worth it! Other than that, it sure beats the pen and paper system I used before it!

Good Software easy to manage

Jan 25, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I am working very confortable with Jobber

Pros: It is a good Software easy to manage. And jobber team is the best support team ever, I have tried to reach with other support teams in other companies and the difference is big.

Cons: For a pest control company, they need to improve the chemicals management. They have some forms, and maybe there are not exactly what you are looking for and, for the moment you cannot customize them.

The best support team ever

Jan 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I didn't have any help to use the software and I could learn everything with Jobber team

Pros: They work hard to give you a good costumer service and solve all your doubts very shortly. It is very very easy to use and the interface is very confortable.

Cons: We are a Pest Control Company and the software has a lack of some important things that a company like this needs, specially the reports. They have forms to manage and fill chemicals but unfortunately they are not quite useful.

Works well for small service business

Jan 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, payments can be made directly in the app, you can see who has unpaid invoices right on the dashboard.

Cons: Doesn't seperate merchant service fee from total payment making it hard when it's time to reconcile books

Jobber has helped our companies production immensely both in the field and in the office.

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We can assign jobs to our crews and see what jobs they have completed, what jobs they have remaining, and make changes to their job schedules in real time!

Cons: It would be nice if it integrated with Quickbooks Enterprise. It integrates with Quickbooks online, so we are in the process of switching to that, which is not an easy process.

Overall: It has streamlined our business and improved productivity. Highly recommend!

Capterra-loader

Jobber's amazing. It does really save you a lot of time and helps you plan out your activities.

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the fact that I don't have to always think about creating invoices. This software reminds you about invoices and even goes as far as creating them for you.

Jobber has helped us transform our business

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that we can do practically everything on the go quotes, invoicing ' even schedule future appointments

Overall: Convenience, this is a great software application and we would recommend to anyone who is looking for that on the go software applications .

We're very pleased with Jobber. It makes our day to day scheduling easier and more efficient.

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Jobber software is very intuitive and has features that make sense and are easy to use. Many of the program functions seem to have been designed by people from our industry, therefore they are very useful in day to day operations.

Cons: We wish there were ways to import completed job forms to my customers so they could receive a report on finished work and recommendations for future visits. I also would like confirmed appointments to be more easily visible from the calendar/ grid views.

Great product - before the price hike

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The functionality of this product and the ability to add or take away certain features was incredible! We got everything we needed but didn't have to pay for the things we didn't need. In the service industry there are so many different scales of business and needs we felt this was a perfect approach.

Cons: They have entirely changed their payment structure and thus have made this product 4x that of market value. We'll be switching to a similar product but with a much lower cost. Wish it could have ended differently.

Overall: Scheduling, client organization, client communication, accepting payments

Capterra-loader

Love this application! It helps keep our staff well-informed and communicate better with clients.

Dec 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Awesome training and support. Constantly adding new features. They really listen to the needs of their users. Keeps great records of client history.

Cons: Still learning the best practices for using the scheduling calendars. Taking some time to get the sync going with Quickbooks.

Overall: Helps us keep our schedule and client information accurate. Increases and improves communications with staff and clients. Freeing up our time to grow our business.

The best app for our renovation business

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We have only used this for a month and have pretty much got right into it. If you have questions they have answers

Pros: Keeps track for invoicing does not let one slip by Keeps track to make sure jobs are scheduled Keeps track of quotes so they do not go missing Keeps track of Clients

Cons: can not clock in to a job from mobile unless it has been assigned to you Mobile app is a little slow but could just be our server

Capterra-loader

Fantastic and intuitive interface for managing field service teams.

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to navigate menus. Text message reminders to clients. Integrates with Quickbooks for both the customer records as well as the Products and Services. It also has a customer portal where the customer can view all of their quotes and invoices, as well as request new work, an awesome feature.

Cons: Lack of job costing, but you can add expenses and I've been told costing is in the plans. Would like some more features in the quote area such as optional items and attaching images to items.

Overall: We were previously using only carbon papers for all of our work order management. Now moving forward everything will be tracked and easy to manage and far easier to connect with our customers.

Squires Review

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: route mapping could be a little easier to use.

Pros: employees can see exactly what their day entails. Route mapping makes scheduling our work day more efficient and profitable.

Cons: wish the calendar was easier to use when scheduling also, don't like how can't see the calendar at all times when scheduling.

Very Easy to Use Product

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We love the product, and will continue to be great supporters of Jobber!

Pros: Jobber is extremely easy to use and to learn how to use. It is extremely intuitive and has a lot of features for the price of the service.

Cons: As Jobber is designed to be used over many service industries, there are some things it doesn't track for industry-specific needs.

It appeared to be a great program at first

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The App was very user friendly. I also liked the various levels of "management"you can set with each employee.

Cons: No times sheet to invoice tracking and no online booking feature.

I paid for the month, realized the functionality of online booking wasn't there, and called to be told there isn't a money back guarantee.

This system allows you to stay on top of your customers.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This program is very intuitive in its design, almost everything is integrated into the same program (Scheduling, tracking, billing) and has a very informative and courteous staff of technical support.

Overall: Excellent relation with our customers. Easy of use and great scheduling system.

Jobber is the easiest way to keep my business organized

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like most that everything is in one place. Jobber saves me a ton of time throughout the month.

We have been using Jobber for almost 4 years now and it has continued to meet our every need.

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The app having the time sheet feature so employees can clock in and out and I have GPS locations where they are when they do. How easy and user friendly it is!

Overall: Time saving and ease of using.

Easy and simple to use across all types of devices (desktop to mobile device).

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Because of what can be done with this software I have been able to trim off many hours of office time from my schedule.

Cons: There are a few functions that I would like to see that are not currently available. I'd like to be able to customize the way my account works a little more (somewhat like the way the Real Green software works).

Overall: I'm able to save money on payroll because Jobber takes the place of a full time office manager.

Essential place for all those stick it notes.

Nov 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am able to keep track of mountains of information todo with 1000 service calls per year. There is space to upload and file every sticky note, picture, material costs, client details all sorted by property. At your finger tips and sharable with team members. Repeat business is one click, no more double entries.

Cons: Would like better options for paper forms generation (work orders). Over the two years we have sent a lot of feedback to jobber over feature tweaks, they are very responsive and you can see the results in product updates.

Great software for almost all my business needs!

Nov 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love mapping, work schedules, templates and ability to add photos to client accounts, as well as paypal option!

Cons: No integrated CRM
No automated invoices
No reminders of invoices being due, only reminders for visits - what is not relevant

Overall: Don't have to remember to create invoices - it reminds me about it, as well as creates invoices on pre-set up schedule. Takes time to put your head around it, but it's worth it!

Fast, easy and does what I need it to do

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like the Calendar I use it daily and is exactly what I needed. The invoices are nice and professional. I m happy with everything

Cons: The total is in Red when the balance forward is sent. Most people dont like red...I do that means they owe me money. That is the one this only.

Overall: More time and more money!
I am happy I found you even though we are in Costa Rica when you search hard enough you find the right company. We are happy we found Jobber!

We are a cleaning company- Under Industry you dont list i so I put Business Supplies and Equ for the servy

Great to deal with, amazing customer support and user-friendly software

Nov 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That my employees can use this in the field and I can check in on them in real time with ease. I love that I can send reminder texts and on way texts to our clients to reduce cancellations and save money. In all aspects of our scheduling for both employees and customers - Jobber takes care of it all.

Cons: There are occasional glitches that have happened with the appointment scheduling, as can be expected, but nothing major has happened to cause issues that can't be resolved quickly.

AWESOME!!

Nov 22, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: They are always looking for ways to improve the software. If you don't like something TELL them... They will evaluate and change if it's a common theme among users.

Cons: I'm personally not a fan of the different number between quote, job, and invoice.. It can get confusing.

Very good product but VERY unresponsive to feature requests

Nov 03, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.

Cons: This team is VERY unresponsive to feature requests. Basically, if you have a feature need they'll all but let you know that they are not interested in hearing about it. Simple things like being able to mark all tasks as complete are not available and when I requested it I was brushed off. I have been asking, for years, for a way to link Jobber to external "form builder" software so that when a user requests a quote from my website it shows up in Jobber. Hasn't happened. Also having to move an employee to "Pro" jsut so they can use the timesheet feature is just stupid.

Great for small business - value for the price

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Simple, fairly easy to use, affordable for small businesses, Quickbooks sync is great, app is good for l field personnel. Overall I think its a good software for a small business to grow with.

Cons: The app isn't great for anyone but field techs but the mobile version works fine on a smartphone, so for schedulers, sales, etc that would need more access, they can work outside of the app. Some aspects of the program can be clunky, but for the price its not a big deal and I'm sure it will get better over time.

Overall: Field access to job info, scheduling. Ability for field to input hours, pictures and notes.

JOBBER HAS IT ALL BUT FALL SHORT ON THE BASICS

Sep 12, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: The basics of what Jobber is built around is route scheduling and can do so much more. The basics of being able to simply organize routes while out in the field (like other apps offer) has been overlooked

Pros: Jobber is a great idea with excellent customer support. The support for this product is through the roof excellent! The overall programming is huge, you can do a ton of stuff with Jobber.

Cons: The Achilles heel is this; jobber is designed to be used as a route manager for administrators and employees. The idea is that an employee can load up his or her daily tasks and go to work. From an employee¿s stand point that is easy enough. Click on the first job for the day and they are off . . . . . First part of the problem we are experiencing with jobber is that if the employee is not within a good service area the photos and service notes for that home will not upload AND WILL NOT be kept in cue until the employee gets into a decent service range. If you have spotty service where your route is this will not work for you. You'll end up going back to paper logs. FOR AN ADMINISTRATOR - jobber really sets up work nicely for the day, week, and month very nicely BUT has some really important short comings that you should be aware of PRIOR to starting this service..... As an administrator you cannot mass assign or unassign routes to and from employees. You cannot memorize the modifications to a daily route but one click. JOBBER needs to be able to allow us to set up routes as a whole NOT just individual¿s one at a time to create routes. FOR EXAMPLE: we need to be able to go into a master list of clients, click and drag those clients into a ¿MONDAY A¿ route and or a ¿MONDAY B¿ route and the same for Tuesday and Wednesday etc. etc. . . . . if we want to make changes to a route as a single entity we should be able to do that as opposed to what we have to do now which is change each individual client to be on a different day one at a time for the next 6 months and or 10 years FOR EXAMPLE, we have three routes per day each route has approximately 20 visits. If an employee calls in sick and we need to reassign 20 visits to another employee we have to do it manually for EACH CLIENT as opposed to just reassigning and entire route to another employee. WHAT WOULD BE MOST HELPFUL AND CURRENTLY NOT AVAILABLE FROM JOBBER, would be to adjust routes on the "map" page and have it ask us if we want to memorize the reorganization of that route for all future visits or just that one day. The way that it is limited requires me to go in and manually change EVERY JOB ONE BY ONE to the route organization. This process takes approximately 1 to 2 entire minutes to complete depending on whether or not the visits are reoccurring for the next 6 months or six years . . . . . 1 to 2 minutes times 20 minutes obviously doesn¿t work for any administrator at all.....the only way around this is to make the changes daily or weekly which is labor intensive and your will be paying for this each time your employee has to redo the routes.

Great web based software

Sep 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Overall, this is the best program IMO of the 4 or 5 I tried while looking for something that would work for my business. Customer support is great. And I like some of the different ways I can customize information for unusual jobs that come up from time to time.

Pros: The ability to generate quotes, then turn them into jobs, and once completed into invoices, and do it with minimal steps. This frees up time for me to focus on building new business, and enables my employees to do some of what I used to have to do. Also useful is the ability to attach notes both to a customers information, as well as to individual jobs, which is useful for both passing on special requests a customer may have for all jobs, as well as information that is specific to a particular job.

Cons: The program rounds financial numbers slightly different than accounting programs such as QBO. Which means that when we sync to QBO, there are often several minor corrections of 0.01 cent that need to be done. Would be nice to see that changed.

We use jobber daily to quote, schedule and invoice our jobs.

Sep 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like how we can combine our communication with customers and employees into one software. I think it has a lot of potential for us as we expand to use with our customers. I like the ability for us to take cc and sync job requests on our website.

Cons: There are a few features missing that make it really hard to deal with. The tasks cannot be organized on the grid feature which is very frustrating for scheduling purposes. Time punches cannot be made from tasks so it is difficult to track work directly related to the work and requires more steps in the process.

Overall: We are able to better manage our customer relations, invoicing, and employee work management by using this software. There are a few changes we wish would be improved to increase our efficiency and ease of use with the software, but the other benefits Jobber has over their competitors led us to settle for those issues anyway.

This software is fantastic...it's makes day to day business so much easier and faster!

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is very user friendly. Being able to attach documents to our customer files is fantastic.

Cons: I wish we could do all of our accounting through this software. There really is nothing not to like about this software.

Overall: Time saving and fantastic record keeping of customer information.

I really like Jobber. It has helped us grown our business in many ways. It is professional for our clients & even our employee's!

Sep 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I would also like to see an email notification 'OPTION' where customers would be notified if a job was skipped. There should also be a section for the reason why it was skipped. We should be able to make these reasons whatever we want in the settings... THIS IS HUGE! The amount of time I spend notifying clients we have skipped a lawn cut due to "Minimal growth" or "The lawn too wet to cut" or "Cannot access the back lawn"... This is such an important need of ours. I want to use Jobber for the next 30 years but if these changes do not happen we may create our own program one day - I DO NOT WANT TO DO THAT! OVERALL I WOULD RECOMMEND JOBBER TO ANYONE WHO NEEDS HELP WITH SCHEDULING & INVOICING!

Pros: I like the fact that Jobber will not allow you to forget about any jobs, quotes, & most importantly invoices... The invoices are very professional looking. The ease of use of the software is awesome! The help/support there for you from their team is 10 out of 10/Tops/ the best! It does NOT get better as far as customer service goes...

Cons: I would like to see us be able to "Bold, italic, underline, etc" the fonts in invoices, jobs, everything! We should be able to format the font the same way we can in say - Google email!

Jobber is one of the main reasons we are so successful today.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I value the prompting to follow up on quotes, the full reports, invoicing and the ease of booking multiple jobs with multiple deposits.

Cons: The service providers cannot book time off and I am constantly booking them when they are unable to work.

Positive so far.

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Having come from a system of spreadsheets and documents saved in numerous places, it is now great to finally have everything in one place. Invoicing is so quick and easy and completed jobs are no longer going un-invoiced thanks to the reminders.

Cons: We feel the dashboard can be quite complicated and overwhelming to look at. It would be great if the dashboard could clearly show individual sections eg: "today's jobs" and "invoices to be raised" and "today's tasks" for example, as we still feel as though we need to hunt for these instead of seeing them at a glance. The current forms do not work for us at all. This is the only part of our whole process that we have to run completely independently of Jobber. Our engineers fill out our branded, detailed PDF forms on site that are signed both by the engineer and the client. The forms are saved & emailed to the client. It is a shame that there is currently no way this can be done through Jobber but it would be absolutely brilliant if it could be in the future. We use www.pdffiller.com at present.

Overall: Being able to do (almost) everything from one place, invoicing is much quicker and less easy to forget/miss.
Please note - our industry is electrical contracting (fire alarm systems) - there isn't an option for us in your list below!

Very good service

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: They are very eager to work with you and answer any questions.
We have used jobber for 2 years.
it has been so much more efficient
Easy to schedule
Easy to move or edit jobs
Paying jobber for there service saves us money

Overall: Saves time and money

Jobber has definitely helped me cut down on my time spent billing clients which has been great!

Aug 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The integration of billing and scheduling has helped my business greatly and being able to make things mobile for my employees help keep things organized and running smoothly. I also love the fact that there is a software program out there that is specifically tailored to my industry of landscaping.

Cons: There are a few things in the billing area that I don't like. My customers would like to be able to pay their balance off of a statement when sent and they often are confused when an invoice is sent to them and the account balance is different on bottom of invoice than the invoice itself. While I understand what this means, they are often confused. It would be helpful if they could pay entire balance off of any invoice instead of having to pay invoices individually if they have missed one in the past.

Job Management streamlined

Aug 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: #1! Customer service is over the top! Whenever we open a chat we get an answer within minutes. If the answer is no, it gets passed along to the developers.

From Quote to Job (including time tracking) to Invoice to Customer follow-up survey, Jobber has streamlined our process. The sync to Quickbooks has all but eliminated double entry.

Employee acceptance has increased as the mobile website has become more user friendly, even on the smaller screens. Our crew leaders can look at Jobber to see the details the estimator has included in his quotes, and updates as expenses and time sheets are entered.

Team members clock into and switch jobs seamlessly in the app (as long as they have signal-we are in the mountains of southern Vermont). They can also make adjustments and notes on their time sheets. The majority have left paper behind in favor of this system.

Cons: Jobber is not a Lead management tool. We created a work-around by creating a Draft Quote for each new lead so we could pull a report to see how many new leads we have, when they were received, and from where (we added a custom field for Lead Source).

The reporting is good, but in order to get real data from reports we have to export and download and work with them in Excel. Not terrible, but a little clunky. For example, on the Quote reports the date sort is only by "created date", so at a glance we cannot see which or how many were sent, won, or archived within a particular time period.

Entering Expenses to jobs does not sync with QB.

Great Product

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Mobile capability. Speeds up cash flow. Ease of use for customers. Great value for the low price of the software.

Cons: Does not have full accounting capabilities such as inventory tracking and etc. Does not integrate with current software.

Very simple and powerful

Aug 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how the employees can be out in the field and we can seamlessly dispatch jobs from head office

Cons: I hate how there is no support for 2 taxes. Living in BC that is very important as we have provincial and federal tax

Overall: B