Stardekk

Cubilis

4.5 / 5 102 reviews

Who Uses This Software?

Stardekk your partner for Hospitality technology, online strategy and webdesign, offering easy-to-use products such as the Cubilis Booking Engine & Channel Manager.


Average Ratings

102 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Stardekk
  • www.cubilis.com
  • Founded 1998
  • Belgium

About Cubilis

The Cubilis online hotelsoftware is a perfect tool for easy management of your hotel. With the Cubilis Channel Manager you can easily manage rates & availability of many OTA's, GDS, touroperators, yield systems. With the Cubilis booking engine you can receive commission-free bookings through your hotel website. With Booking Planner you can easily manage your daily operations from reservation to check-out ! You allready have a PMS ? no problem, you can easily connect it to Cubilis !


Cubilis Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Cubilis Reviews Recently Reviewed!


Very to the point support team and friendly staff.

Mar 23, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: low level. to the point. It does what it has to do. The support team is very helpful as well as staff. Keep up the good work!

Cons: Look & Feel can improve. Can't wait for the 'app' as used on a smartphone is inappropriate. Drag & drop features. Hands-on training for starters is the best and a must to feel confident.

Vendor Response

by Stardekk on March 27, 2018

thanks Franky - pretty soon we'll be launching our APP :) and new Cubilis SKIN - do have a look at Bookingplanner,.. brand new, and very easy to use

Amazing customer Support! Super Easy to Use! Many Priceless functions!

Nov 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very Easy to use! everything is very intuitive! you will learn very easy to use this Software! compared to others that We have used her at our Office! Their customer Support is very easy and quick to deal with

Cons: Could be a bit more graphical. but all in all its an amazing software! I wish i had found this 3 years ago!

Vendor Response

by Stardekk on November 27, 2017

Thank you for these kind words! We are happy to read them and we are looking forward to a long partnership!

It's easy even for me who has no IT background. And when I stuck, service team is there to help.

Nov 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User-friendly and commercially adequate for a starter. I have no background or knowledge about IT or website making but Cubilis manages to have what I need just to launch my booking engine for my B&B

Cons: the ability to adjust the look and feel of page, this is quite limited, for example we should be able to download our logo to the booking engine

Overall: I can have my business going with money saving

Vendor Response

by Stardekk on December 01, 2017

Hello Kasalong, it's a great pleasure for us to read that our system is working fully to your satisfaction. Thank you for your feedback, that is much appreciated! We will be in touch with you to show you how to adapt the look & feel. For example, the logo can be added to the Cubilis Booking Engine and to the confirmation e-mails.

A lot of time winning and les paper printing !

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is , the fines t hotel software i see in my live , easy en clear to use , gratulation to the creators
good syncronisation with iphone, ipad and desktop !

Cons: May be more rapport detail, price by room etc

Overall: A lot of time winning and clear view !

Vendor Response

by Stardekk on September 14, 2017

Thank you !!

Very good product !!

May 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Stardekk is a dynamic web development and application provider. Forward thinking and creative designing. I have been very satisfied with their services and support !

Vendor Response

by Stardekk on May 23, 2016

thank you !!!

It makers our work a lot easier.

May 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very Good in use.

Vendor Response

by Stardekk on May 20, 2016

thank you David !!

Easy to use.

May 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: No contras. The helpdesk is very friendly.If there is a problem with the system im always direct served. I am a very satisfied

Vendor Response

by Stardekk on May 20, 2016

thanks Fred !

Excellent software and professional team

May 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So happy with the the booking engine and other products and services of Stardekk.
An excellent ,friendly and very professional staff !!!

Peter Wittouck - Brugsche Suites - Belgium

Vendor Response

by Stardekk on May 18, 2016

thanks Peter !

Top systeem

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Top systeem made in Belgium

Nothing but positive news !

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Already years client, since the beginning of the firm and still very pleased !!!

Vendor Response

by Stardekk on May 17, 2016

thanks Eric !!

Very stable and reliable solution !

Apr 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cubilis is great to work with : it offers many standard options in the software, extremely reliable channel connections (working with them for 6 years now and never had any problem !). And do not forget their competent, friendly and proactive helpdesk. They are professional and show commitment. Yes, I would certainly recommend them.

Vendor Response

by Stardekk on April 12, 2016

thank you Mark !!

Great tool for hotel groups!

Apr 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Cubilis Channel manager and the portal booker since the end of 2015 and we see a nice increase in the conversion of our direct bookings. They have a lot of tools to help you getting the best results. Great service as well!

Vendor Response

by Stardekk on April 11, 2016

thanks Davy !!

not a perfect one

Feb 22, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: We have problem with connecting the rates and mapping with the suite but so far no once could solve this for already months

Vendor Response

by Stardekk on February 23, 2016

Good morning, strange hearing this, i suggest we call you - to see how this can be solved - Thanks, Vincent

Really great app

Feb 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am working with cubilis for 4 years and i am really satisfied with the possibilities.
I would recommend this to every hotel owner, It takes great care of the external channels for reservation as booking.com.

Vendor Response

by Stardekk on February 16, 2016

thanks Kurt !!

Excellent service!

Feb 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We signed up with Cubilis as one of Elina's preferred partners. They have been very responsive to our requests, and their rates are great! Our properties are all over town, and thus we need a separate account for each property. Cubilis have been very accommodating in working with us to come to an agreeable price for the package, as opposed to many of the other channel managers!

Vendor Response

by Stardekk on February 16, 2016

Thanks Naim !!

excellent service and modalities, easy to use

Feb 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro: easy to use, inlog and modify, credit card details secured
Con: changing of the pasword required every 3 m

Vendor Response

by Stardekk on February 09, 2016

merci Jo !! changing the login password is necessary within PCI - to keep your data safe - sorry for that, but we prefer having safe login.

practical for overview of reservations with the different booking engines

Feb 06, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: not easy to use and fill out the forms, good service when calling for help.

Vendor Response

by Stardekk on February 08, 2016

thank you for the review Magda, reading your remarks, you should start using our Booking Planner - regards, Team Cubilis

very user friendly for a small hotel

Feb 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to work with, no superfluous features to complete, highly intelligible software, easy to teach your staff

Vendor Response

by Stardekk on February 03, 2016

merci Reginald !!!

Bad connection of closed arrival/departure dates with HRS

Feb 03, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I recently had a bad experience:

I closed arrival days for our whole period of annual holidays. Even though all were closed, an HRS guest has been able to make a reservation. We have been required to pay the extra costs the guest had to pay for the dislodgement.

Vendor Response

by Stardekk on February 03, 2016

Hi Sereina, thank you for your review, it seems like a problem with HRS - i suggest we call you to see what went wrong, and look for a solution - thanks - Cubilis TEAM

Clear and easy

Feb 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: It's easy to use and to find information back.

Vendor Response

by Stardekk on February 03, 2016

merci Julie !!

I would not recommend anything else!

Feb 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent service!
Problems are always resolved ASAP in consultation with the hotelier.
Always nice to work with the Stardekk team; they are a part of our business success.

Very useful and good overview of all reservations

Feb 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Sometimes a training would be easy for some topics

Vendor Response

by Stardekk on February 01, 2016

dank je Nathalie ! leuk te lezen - sowieso organiseren we vaak - gratis - workshops, je bent steeds welkom hierop !

It is pleasure to work with Cubilis even as the service

Jan 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I only recommend them and also the service they have is great!

Vendor Response

by Stardekk on February 01, 2016

thank you Pascal, super !

Perfect!

Jan 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cubilis works great & is easy to use!

Vendor Response

by Stardekk on January 29, 2016

super! dank je :) zeker ook eens kijken naar onze nieuwe Booking Planner !

Great system ,service with a personal thouch

Jan 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are working for 5 years with cubilis and we are very satisfy abouth the cooperation. Cubilis our online system is the artery of the business.

Vendor Response

by Stardekk on January 29, 2016

bedankt Peter !!

Easy to use

Jan 29, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: No comments. Everything is fine.

Vendor Response

by Stardekk on January 29, 2016

bedankt Sabine !!

Fully satisfied with Cubilis and the team

Jan 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started our busisness in 2015 basically from scratch and Cubilis was recommended to us by our hotel software partners Vestibule.
Cubilis is the perfect tool to manage all our connected OTAs, is super easy to use and the staff is always helpful, friendly and has answered all our questions.

I can recommend Cubilis to everyone working with mulitple OTAs, from a 3 Apartment start up to a hotel chaing. You will find what you are looking for.

Vendor Response

by Stardekk on January 29, 2016

thank you Christoph !! happy to read this :)

Good, but front-end needs updating

Jan 29, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall great experience.

Interface with booking engines is as good as it gets.

Vendor Response

by Stardekk on January 29, 2016

Hi Kurt, thank you ! about the front-end, you are still using the old booking engine, you should change it to the new version ! https://reservations.cubilis.eu/be/donny-hotel-de-panne?Language=nl-NL

Very good channel manager

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've used Cubilis for the last 5 years and we are very happy with the product and their customer support.

Vendor Response

by Stardekk on January 29, 2016

thank you Renieris !!

Good

Jan 28, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have à small hotel and an app for mobile phones would be nice!

Vendor Response

by Stardekk on January 28, 2016

thank you !! mobileversion coming this year !!

Made by people who know the job

Jan 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Made by people who know the job.
Pro: efficient and always working
Cons: communicate very little with the Hotel about the news of their work

Vendor Response

by Stardekk on January 28, 2016

thank you Marco !!!

Still a lot to improve to 2.0

Jan 28, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: Its NOT a logical program to work with. You get your way around when you work with it daily but then still it's too much administrative work. e.g. If we want to move a client to another room (upgrade) we have to cancel the reservation and add manual the upgrade BUT if the "original" reservation is cancelled it doesn't match, so you need to keep track of this yourself. Otherwise, rooms are closed that are already opened. Then printing reservations is 1 by 1 could be nice to click the reservations needed and print in 1 time.

Vendor Response

by Stardekk on January 28, 2016

Hello anuschka, sorry to read you're not happy with Cubilis, strange because many other hotels are very happy - so something must be wrong. When i look at your remarks, it looks like you expect to have a PMS instead of a Channel Manager - for that we have many other options - i suggest calling you, so we can solve this problem. Thank you - Vincent

I like to work with it, the service desk during the weekends is very bad

Jan 28, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: Unfortunately there's not a connection with bed and breakfast.nl. I bought this software because they promised me it would be fixed in a few months, one year later, nothing happened............This is why I still doubt to stop with Cubilis.

Vendor Response

by Stardekk on January 28, 2016

Arianne, jammer te lezen - we investeren heel hard in customer care - de koppeling met Bedandbreakfast.nl willen wij graag activeren, doch dient te partner zelf hiervoor ook klaar te zijn. Toch bedankt voor uw feedback

Easy to use

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Good program and good help if something goes wrong.

Vendor Response

by Stardekk on January 28, 2016

bedankt Katrien ! probeer zeker ook eens onze Booking Planner !!

Good Service

Jan 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are very satisfied with Cubilis. It's easy to handle and customer service is very helpful.

Vendor Response

by Stardekk on January 28, 2016

thank you ! happy to read this !!

Nice support & company

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Always willing to help :-)

Vendor Response

by Stardekk on January 28, 2016

thank you Tineke !!

Good with a lot of features!

Jan 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cubilis has a lot of features so you can manage your property as you wish!
It is not always easy to find the proper settings but the helpdesk is (almost) always there to assist you!

I can only recommend it!

Vendor Response

by Stardekk on January 28, 2016

thank you Eric !

Perfect. We could not live without Cubilis.

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The perfect system to keep your availability in touch with the reality. The system helps us save up to two hours of work every day.

Vendor Response

by Stardekk on January 28, 2016

dank je Didier !!

Super

Jan 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thanks to the whole team

Vendor Response

by Stardekk on January 28, 2016

thank you Med !!

Super!

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use. Good help for preventing overbookings.

Whenever a there's the smallest problem, it is solved at once.

Vendor Response

by Stardekk on January 28, 2016

bedankt Tania !!

Efficient, reliable and indispensable

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cubilis makes my work a lot easier and it enables me to be efficient. It combines the different partners, gives a nice overview and every time I have a question, the staff at the helpdesk are very helpful and friendly. They know the software very well and they provide a very good service.

Vendor Response

by Stardekk on January 28, 2016

dank je Agnes !!

Efficient!!

Jan 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: After 10 years of working together with Cubilis, still very happy!!

Vendor Response

by Stardekk on January 28, 2016

thank you :) Vincent !!

Very user friendly system that ensures availability and prices can be quickly and easily updated, wh

Jan 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cubilis is an ideal tool for us to maintain and update prices and availability for more than 10 booking sites at once. Updating is quick and easy and guarantees all agents receive the same price so there is never a problem with price differences for guests.
Together with the booking engine on our website, it ensures us to get many direct bookings, bypassing agents that ask a lot of commission. The extra options, like offering packages, showing photos, writing own texts, are a definite plus. Just like the customer service by phone or email from the dedicated team.

Vendor Response

by Stardekk on January 28, 2016

thank you Wendy !!

Excellent

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: it makes our life easier.
The ease of Use is complicated because it's different for big hotels, small, b&b etc
It's very good that they occasionally give a session how to work with Cubilis
In all this years they helped us very helpful and friendly
I would recommend anyone to work with them

Vendor Response

by Stardekk on January 28, 2016

bedankt Emiiel !!

completely satisfied customer

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: cubilis is very easy in use, we have implemented also the booking planner which allows us to get rid of almost every paper in our business
trustful is the word!

Vendor Response

by Stardekk on January 28, 2016

merci Benoit !! super :)

Cabilis has always been used in our hotel and we are absolutely satisfied with it

Jan 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The plus side really is the fact that the program is very complete.
All needed functions exist and customer service is always helping quickly and nicely.

The only downside is that we feel like we could do lots of stuff on our own but don't actually get training to do it.
As we don't wan't to make mistake because of their potential catastrophic effect, we tend to rely on customer service a lot.
It would be nice to have a tutorial book provided.
This would be time saving for the customer service and interesting for us as we don't have any budget for trainings.

Thank you all!

Vendor Response

by Stardekk on January 28, 2016

Hello Capucine, thank you for your feedback, happy to read you're satisfied - about training, we do organise some workshops - free of charge, you are always welcome to join - please do call our support team if you need an extra personal training - regards, VIncent

Perfect tool, amazing service

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was a little sceptic (because of the price) if I needed this service for my 7 rooms.. But very soon, with a lot of kind and efficient telephone help from Stardekk, I discovered Cubilis was my best buy ever.
Removed me from a lot of unuseful stress of double bookings...
Every day I have a perfect overview.
Cubilis increased our quality of life, we can fully put our energy on serving our guests instead of spending time on verifying bookings.

Vendor Response

by Stardekk on January 28, 2016

Thank you Katia !!

Cubulis is a perfect tool.

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use, not expensive, all the team is very helpful.

Vendor Response

by Stardekk on January 28, 2016

thank you Anna !!!

good experience

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is very well is simple and functional

Vendor Response

by Stardekk on January 28, 2016

thank you Stefania !!

innovation en super service

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very helpful, easy in use and every year renovation (followings the needs of the time)

Vendor Response

by Stardekk on January 28, 2016

bedankt Katrien ! :)