--- title: "First Advantage Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about First Advantage Software - reviews, pricing plans, popular comparisons to other Background Check products and more." source_url: "https://www.capterra.com/p/132359/Enterprise-Advantage/" page_type: "product" language: "en" --- # First Advantage Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) First Advantage ## What is First Advantage? First Advantage is a global software and data company providing fast, reliable screening and ongoing monitoring for every stage of the employee lifecycle. Solutions include: • Digital identity verification • Criminal background checks • Employment & education verification • MVR checks • Drug screening • International screening • Form I-9/E-Verify The company serves 80,000+ customers, from small businesses to enterprise organizations, in over 200 countries and territories. Customers span business/financial services, healthcare, transportation, gig economy, hospitality/restaurant, industrial, non-profit, retail, technology, staffing, and others. Solutions combine AI-powered proprietary technology and automation with 1B+ proprietary records, thousands of data resources, 100+ integration options, and global reach with local, boots-on-the-ground knowledge. The result is a modern, robust, optimized screening and hiring experience. ## What is First Advantage used for? [Background Check](https://www.capterra.com/background-check-software/)[Identity Verification](https://www.capterra.com/identity-verification-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for First Advantage?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.fadv.com&name=First Advantage) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### First Advantage 4.3 (9) VS. [4.4 (1,397)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (9) Ease Of Use 4.4 (221) Value For Money 4.1 (7) Value For Money 4.2 (145) Customer Service 4.1 (8) Customer Service 4.4 (192) ## First Advantage alternatives [4.5 (304)](https://www.capterra.com/p/177814/Checkr/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (36)](https://www.capterra.com/p/276237/AssureHire/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Zinc](https://www.capterra.com/p/179293/Zinc/) [4.8 (221)](https://www.capterra.com/p/179293/Zinc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179293/Zinc/) Highest Rated [HiPeople](https://www.capterra.com/p/211940/HiPeople/) [4.8 (1,563)](https://www.capterra.com/p/211940/HiPeople/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/211940/HiPeople/) [View all alternatives](https://www.capterra.com/p/132359/Enterprise-Advantage/alternatives/) ## FAQs about First Advantage Overview ### What company size and specific industries is First Advantage built for? First Advantage is designed for businesses of all sizes, including small, mid-market, and enterprise organizations, across industries that need background checks, criminal records monitoring, case management, drug testing, fleet compliance, and fingerprinting. It fits employers and regulated businesses that manage screening and compliance processes. Features and Usability ### What are the key features of First Advantage? First Advantage offers applicant tracking, background screening, fraud detection, and screening services integration for hiring workflows. It also includes multiple authentication methods for identity verification and reporting/analytics for monitoring screening activity and results across candidates and applications. Integrations ### Which third-party tools and platforms does First Advantage integrate with? First Advantage connects natively to Bullhorn, iCIMS, and Workday Talent Acquisition. These integrations cover recruiting and applicant tracking platforms, giving First Advantage support for common hiring workflows across candidate sourcing, screening, and talent acquisition systems. Getting Started and Support ### What training and onboarding options does First Advantage offer? First Advantage provides webinars and documentation to help teams get started. Webinars can support guided, live instruction for setup and feature overviews, while documentation offers written reference material for self-paced learning, process checks, and reviewing product details as needed. Getting Started and Support ### What customer support options does First Advantage offer? First Advantage provides email/help desk, FAQ/forum, phone support, and chat for customer support. With no reviewer feedback available on support experiences, no claims can be made about response times, helpfulness, or common frustrations. Users can contact support through the listed channels and review self-service information in the FAQ/forum. ## Features AI summary Based on 709 Background Check reviews Capterra data shows that buyers of background check software rank the following features as their top priorities: - **Background Screening** (**54%** of reviewers rated this feature as critical) - **Identity Verification** (**50%**) - **Criminal History Verification** (**56%**) First Advantage includes **Background Screening**. However, it does not offer **Identity Verification** or **Criminal History Verification**. Its **Background Screening** capability helps businesses review candidate information more efficiently and maintain a more consistent hiring process, providing teams with a clear way to support screening decisions and reduce manual review work. Applicant Tracking Find and manage potential candidates and their applications and resumes through the recruiting life cycle Background Screening Researching and validating a person's criminal, educational, job or financial records Fraud Detection Identify and prevent suspicious activity Multiple Authentication Methods Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Screening Services Integration Screening performed by employees working for the vendor. Software functionality is offered on top of these services. First Advantage 6 features ### All Features - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Fraud Detection: Identify and prevent suspicious activity - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screening Services Integration: Screening performed by employees working for the vendor. Software functionality is offered on top of these services. --- Get Advice We can help you find the software with the features you need. Features 4.2 (9) 4.2 Based on 9 reviews ## Pricing Value for money 4.1 (7) ### Starting price Free trial not available Value for money 4.1 (7) 4.1 Based on 7 reviews ## Integrations [ Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[ ICIMS](https://www.capterra.com/p/93248/iCIMS-Recruit/)[ Workday Talent Acquisition](https://www.capterra.com/p/10032019/Workday-Talent-Acquisition/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (8) 4.1 Based on 8 reviews ## User reviews Overall rating 4.3 Based on 9 reviews Filter by rating 5(3) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Tiffany A. Recruiter Staffing and Recruiting ### "Easy to use and customizable background check software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 14, 2022 Pros At an enterprise level, you can customize this service and integrate it with your current tracking systems. You can choose your specific branch or location, and only choose from a list of checks that your organization uses. This makes billing really streamlined. It also integrates with our tracking system, so as a background check completes, or associate profile is automatically updated with an “eligible” or “ineligible” status. Cons Reporting is difficult. You sort of have to pull all the data of every background check your account has run, and try and sort through the data from there. Customer service is also difficult to get a response from if there is an issue with a check or service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sr. Business Executive Internet ### "Great Platform for Background Check" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 2, 2020 There is a scope of improvement in case of customer support and interface usability. Although its features are amazing. Pros Its features such as Applicant Tracking, Employee database, Onboarding, Recruiting Management, Screening and Assessments are worth to use. Cons Their customer support service needs improvement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Arshad S. Executive Recruitment Staffing and Recruiting ### "Enterprise Advantage" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2020 Pros Enterprise Advantage are excellent, versatile and best application for Background Check, Drug screening entity. It would be the best option to screen the candidates details in respect to Personal details, Educational background and Photo ID details like Driving license, Passport etc. Enterprise Advantage can able to get the Criminal record, Any offensive activities, Educational background check either Local to country and International Background checks options. Cons For international background we have to get the Educational Certificate externally from the candidates Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Charlotte G. Account Talent Manager Staffing and Recruiting ### "User friendly, faster than Sterling/Orsus/Orange Tree" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 27, 2020 Pros I think the layout of the background screens are very user friendly. Background screens (7-year county criminal) return in about 2-3 business days and National criminal screens return same day or next day. Customer service usually replies next business day but they are helpful! Clear break-down of cost and alerts to keep you updated across the nation where they may experience delays. For drug testing applicants get an email with everything they need - the recruiter is automatically CCed in on those messages so you can print or forward back out the email as needed. Overall not bad and was my preferred service to use for a long time - we have found PeopleG2 to be faster for getting screens back to us but the First Advantage site was more user-friendly and easier to understand. You can also review a log of when the specialist is checking in, making changes, and you can push out customer service requests from the screening page so it automatically fills in the information of the person you are asking about. Cons You need to call the 'National Scheduling Center' to change/update drug screening requests. Previous to First Advantage we used a tool called 'eDrugs' or something like that and we could update the screening requests online for the applicant. It is cumbersome to sit on hold to get a location changed and if you are doing high-volume recruiting it can become a nightmare. We honestly just started entering in a new screening request when we needed location changes. This will be different for everyone though and maybe not such an issue if you have fewer facilities to choose from to start. Overall this is a good product and was the fastest vendor in terms of returning screens to us for a long time. A lot of advantages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael L. Senior Recruiter Staffing and Recruiting ### "A great option for background checks and drug screens in the professional marketplace." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 22, 2019 We were able to increase the speed at which we can provide a formal drug screen to our candidates, resulting in quicker results for our clients. Pros The process for requesting drug screens has become much quicker than our previous vendor, and results seem to come back much quicker. Cons The background check process is still taking longer than ideal for our clients. Part of this is due to the state's record-keeping policies, but we were hoping to improve our completion time to get quicker results and fill our open positions more efficiently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SV SHIKHA V. HR Manager Staffing and Recruiting ### "Enterprise Advantage-An efficient and secure background check tool with data accuracy and compliance" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 26, 2019 The overall experience is average as there is a lot of room for improvement especially in case of customer support and the application. They could also make the system smooth by reducing the transition time. Pros FADV is an online background check vendor, which facilitates and suffice the background check requirements for employment. Enterprise FADV is one of the most preferred screening vendor for most of our Clients. The turnaround time for the criminal checks is fast as compared to other background check companies that we have. Regarding the other sections like employments and education, the clearance depends on how soon they are able to get a response from the respective school/company. The international searches takes about 10-15 days and under certain circumstances, it may take up to 1 month for countries like India. They do not accept the documentation in order to verify or mark the search complete. They will still show a remark or red flag on the report along with the comment but they do provide an option to adjudicate the report, which is the final alternative to mark the report complete. The dashboard is clean and easy to navigate but the transition from one screen to other is little slow so the initial process of initiating a background check takes time. It provides a flexible arrangement to complete the application-it can be completed by the employee or the employer can complete it on his/her employee’s behalf. The application is extensive and asks for very specific information thus all the required documents/information must be present in front of you in order to initiate with any interruption. Cons The customer support team could get better. It is extremely difficult to get in touch with them. Their customer service number has many instructions one has to wait for approximately 10-15 minutes before they can speak to a human. The online chat support system is also terrible and takes around same amount of time before you can connect with somebody. They will disconnect automatically if you do not response even for a minute. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Mandy C. sales Retail ### "Enterprise Advantage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2019 I have used this several times and along with being easy to use, it is a time saver! Love it! Pros I found it to be user friendly, and I sometimes have a hard time making my way through new software. Cons I liked everything about it and would recommend it to everyone! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sr. Manager - Executive Search Practice Staffing and Recruiting ### "Good customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 11, 2018 Pros This is a great site to get all the BGC and Drug test completed for the candidates. Their customer support team is really responsive and solves the queries quickly. Cons The site has a lag sometimes while filling and uploading the details. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Resource Manager Human Resources ### "FADV - Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 11, 2018 I will recommend First Advantage for Background check processing. Pros This software is easy to handle and understand, Very effective for background check process. Cons More detailing for time consuming but effective for Background check process Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/132359/Enterprise-Advantage/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.