# Enterprise Advantage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Enterprise Advantage the right Background Check solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132359/Enterprise-Advantage/reviews --- Enterprise Advantage 4.3 (9) [View alternatives](https://www.capterra.com/p/132359/Enterprise-Advantage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of Enterprise Advantage Ease of use 4.6 Customer Service 4.1 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tiffany A. Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Easy to use and customizable background check software" November 14, 2022 4.0 Pros At an enterprise level, you can customize this service and integrate it with your current tracking systems. You can choose your specific branch or location, and only choose from a list of checks that your organization uses. This makes billing really streamlined. It also integrates with our tracking system, so as a background check completes, or associate profile is automatically updated with an “eligible” or “ineligible” status. Cons Reporting is difficult. You sort of have to pull all the data of every background check your account has run, and try and sort through the data from there. Customer service is also difficult to get a response from if there is an issue with a check or service. Review Source CG Charlotte G. Account Talent Manager Staffing and Recruiting Used the software for: 2+ years ### "User friendly, faster than Sterling/Orsus/Orange Tree" January 27, 2020 5.0 Pros I think the layout of the background screens are very user friendly. Background screens (7-year county criminal) return in about 2-3 business days and National criminal screens return same day or next day. Customer service usually replies next business day but they are helpful! Clear break-down of cost and alerts to keep you updated across the nation where they may experience delays. For drug testing applicants get an email with everything they need - the recruiter is automatically CCed in on those messages so you can print or forward back out the email as needed. Overall not bad and was my preferred service to use for a long time - we have found PeopleG2 to be faster for getting screens back to us but the First Advantage site was more user-friendly and easier to understand. You can also review a log of when the specialist is checking in, making changes, and you can push out customer service requests from the screening page so it automatically fills in the information of the person you are asking about. Cons You need to call the 'National Scheduling Center' to change/update drug screening requests. Previous to First Advantage we used a tool called 'eDrugs' or something like that and we could update the screening requests online for the applicant. It is cumbersome to sit on hold to get a location changed and if you are doing high-volume recruiting it can become a nightmare. We honestly just started entering in a new screening request when we needed location changes. This will be different for everyone though and maybe not such an issue if you have fewer facilities to choose from to start. Overall this is a good product and was the fastest vendor in terms of returning screens to us for a long time. A lot of advantages. Review Source Michael L. Senior Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "A great option for background checks and drug screens in the professional marketplace." November 22, 2019 4.0 We were able to increase the speed at which we can provide a formal drug screen to our candidates, resulting in quicker results for our clients. Pros The process for requesting drug screens has become much quicker than our previous vendor, and results seem to come back much quicker. Cons The background check process is still taking longer than ideal for our clients. Part of this is due to the state's record-keeping policies, but we were hoping to improve our completion time to get quicker results and fill our open positions more efficiently. Review Source SV SHIKHA V. HR Manager Staffing and Recruiting Used the software for: 2+ years ### "Enterprise Advantage-An efficient and secure background check tool with data accuracy and compliance" March 26, 2019 4.0 The overall experience is average as there is a lot of room for improvement especially in case of customer support and the application. They could also make the system smooth by reducing the transition time. Pros FADV is an online background check vendor, which facilitates and suffice the background check requirements for employment. Enterprise FADV is one of the most preferred screening vendor for most of our Clients. The turnaround time for the criminal checks is fast as compared to other background check companies that we have. Regarding the other sections like employments and education, the clearance depends on how soon they are able to get a response from the respective school/company. The international searches takes about 10-15 days and under certain circumstances, it may take up to 1 month for countries like India. They do not accept the documentation in order to verify or mark the search complete. They will still show a remark or red flag on the report along with the comment but they do provide an option to adjudicate the report, which is the final alternative to mark the report complete. The dashboard is clean and easy to navigate but the transition from one screen to other is little slow so the initial process of initiating a background check takes time. It provides a flexible arrangement to complete the application-it can be completed by the employee or the employer can complete it on his/her employee’s behalf. The application is extensive and asks for very specific information thus all the required documents/information must be present in front of you in order to initiate with any interruption. Cons The customer support team could get better. It is extremely difficult to get in touch with them. Their customer service number has many instructions one has to wait for approximately 10-15 minutes before they can speak to a human. The online chat support system is also terrible and takes around same amount of time before you can connect with somebody. They will disconnect automatically if you do not response even for a minute. Review Source VR Verified Reviewer Sr. Manager - Executive Search Practice Staffing and Recruiting Used the software for: 2+ years ### "Good customer support" September 11, 2018 5.0 Pros This is a great site to get all the BGC and Drug test completed for the candidates. Their customer support team is really responsive and solves the queries quickly. Cons The site has a lag sometimes while filling and uploading the details. Review Source Arshad S. Executive Recruitment Staffing and Recruiting Used the software for: I used a free trial ### "Enterprise Advantage" June 24, 2020 4.0 Pros Enterprise Advantage are excellent, versatile and best application for Background Check, Drug screening entity. It would be the best option to screen the candidates details in respect to Personal details, Educational background and Photo ID details like Driving license, Passport etc. Enterprise Advantage can able to get the Criminal record, Any offensive activities, Educational background check either Local to country and International Background checks options. Cons For international background we have to get the Educational Certificate externally from the candidates Review Source VR Verified Reviewer Resource Manager Human Resources Used the software for: 2+ years ### "FADV - Review" September 11, 2018 4.0 I will recommend First Advantage for Background check processing. Pros This software is easy to handle and understand, Very effective for background check process. Cons More detailing for time consuming but effective for Background check process Review Source VR Verified Reviewer Sr. Business Executive Internet Used the software for: 6-12 months ### "Great Platform for Background Check" September 2, 2020 4.0 There is a scope of improvement in case of customer support and interface usability. Although its features are amazing. Pros Its features such as Applicant Tracking, Employee database, Onboarding, Recruiting Management, Screening and Assessments are worth to use. Cons Their customer support service needs improvement. Review Source MC Mandy C. sales Retail Used the software for: Less than 6 months ### "Enterprise Advantage" February 18, 2019 5.0 I have used this several times and along with being easy to use, it is a time saver! Love it! Pros I found it to be user friendly, and I sometimes have a hard time making my way through new software. Cons I liked everything about it and would recommend it to everyone! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.