Who Uses This Software?

The SkyTouch hotel operations platform is suited for hotels of virtually any size or type that needs a Reliable, Intuitive, Simple and Economical hotel management solution for their properties.


Average Ratings

87 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SkyTouch Technology
  • www.skytouchtechnology.com/
  • Founded 2013
  • United States

About SkyTouch Hotel OS

The 100% cloud-based SkyTouch Hotel Operations Platform is for future-thinking Hoteliers who want to have control over their properties. We are a partner to our customers and provide them with easy-to-use solutions so they can efficiently grow their business. Our hotel property management system (PMS) is built by Hoteliers, so we understand the industry and anticipate your needs ahead of time. Learn more at www.skytouchtechnology.com.


SkyTouch Hotel OS Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Inventory Management
  • Kill Switch
  • Promotions Management
  • Rate Management
  • Reservations Management
  • Restriction Management

SkyTouch Hotel OS Reviews Recently Reviewed!


Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

Aug 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing about the Skytouch HOS varies for me and my staff.

For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

Cons: If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition, I cannot get a "visual" on a time period that includes any past days at all. My previous software, and others that I am aware of, provided that visual tool and access to reservations. As an owner, CFO, and the visionary leader in my company that is a HUGE loss to me. Along the same lines, we cannot acquire statistics for more than a 3 month period either making the past difficult/complicated to access and visualize.

In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places.

Overall: Logical, easy to use, Tech Support is fabulous!

SkyTouch OS

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: SkyTouch Hotel OS is very easy to use for me and staff and colleagues. SkyTouch OS is basically a smaller version of the SkyTouch software. it shows your occupancy for your previous night and the day of. If you have had SkyTouch for over a year yu can see how many rooms you sold last year to this year. You can also see what the prices were on this day last year. It is super simple to use and well worth it.

There is also a house keeping tab as well in SkyTouch OS. You can see things like your stay overs, arrivals, and vacant rooms. This tab also shows you your clean and dirty rooms for occupied and vacant. Up top of the housekeeping tap you can type in a special room and see or even change the status of it. For example you click on room 31 you can change it from dirty to clean. If a guest complains about anything you can flag the room and put in notes on what the problem is so that your matance can fix it with out coming back to the lobby or office to ask you what needs to be done.

Cons: SkyTouch can be slow from time to time. They also do updates quiet often, whitch is great but running a hotel you need your system up 24/7 and a 2 hour update makes it hard to do that.

Overall: I've seen SkyTouch OS being used at multiple properties and the only issue I see people having with it is it runs a little slow from time to time. Their support team is amazing and is open 24/7. I recommend you try it, you will not be disappointed.

The EASIEST program to use!

Jan 26, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Compared to other PMS systems, this is definitely one of the easiest to use. Skytouch Hotel OS is web-based and it's systems are updated regularly--this also allows you to login from external devices--HUGE PLUS.

The Home Screen is completely customizable to your teams individual needs, allowing you to link external sites to your Quick Links. You can even leave bulletin messages for your team to see upon login.

Cons: The worst part about Skytouch Hotel OS is their Reports section. Although there is a search function, it is missing some of the filter criteria needed to run streamlined reports.

Another downfall for the OS is being web-based. Whenever you have internet/power issues, you can not login to an offline version of the system.

Overall: Skytouch Hotel OS is super user-friendly making it one of the easiest PMS systems to teach to New Hires. The User Admin and Rate Management aspects of the program are superb as well. The implementation of the user profile once it is created is almost instantaneous. It also gives you the ability to customize usernames. The software has helped our team gather the necessary information needed for making reservations, creating group blocks and contracts, as well as providing an E-learning platform that gets straight to the point. A+!

I have used several hotel software brands. Sky Touch is simply the best.

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the way the reports are more than just reports. For example the Arrivals List. You can click on reservations from it. In other software you are only viewing a report. You have to go into another menu and then into the reservation itself to access it. This really saves time. On a busy night every second counts! I love the 24 hour Tech Support. As a Night Auditor it really helps to know that I can call and speak to a capable person whenever I need to. Often times my co-workers will ask me to call Tech Support for them with questions since I am less busy with guests. I know I will be helped patiently and professionally. The Tech Support folks take the time to teach me what I need to know instead of just fixing it for me. They answer my rapid fire questions like the pros they are. I love that they are right here in Arizona. . Thank you all!

Cons: I wish there was a way to look at a rate/check availability then make the reservation from the same place. At this point you have to look up the rate and check availability in one screen then go to a second screen to actually make the reservation. I have no idea if that's possible but it would be very cool if it was.

It makes my life easier! The staff are comfortable using Sky Touch and I can logon from anywhere.

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is exceptional always! It is easy to use, both daily operations and especially Rate Management. It is quick - it provides me with the information I need to do my job and stay on top of things. All departments can utilize Sky Touch and I can access the system from anywhere. It allows you to perform your duties in hospitality and still allow you to have a life outside of work in an industry that never closes.

Cons: The same thing that applies to all software - the "real time" factor when the property is reaching maximum occupancy. All properties have the same problem that reflects on the issue of being overbooked if the reservation lags on getting integrated to your system. The issue is with the industry and not the software.

Overall: Went from a property without a property management system to a property that went "why did I not have this sytem earlier!" Quicker access, more accurate information and data, happier staff, happier guests, more time to do other tasks and additional free time. In general less stress.

The system is so easy to use and never goes down. The team and I are extremely happy!!

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Rate management , Housekeeping Room assignment options. Most of all, the check in , check out and reservation process are so quick to get done!!!

Cons: 1. It would be nice to extend the Occupancy Snap Shot up to 1 year, instead of three months only.

2. Show a total of forecasted revenue on the Reservation Activity Report.

3. Extend the window time of inactivity for Rate Management.

4. Expand Bar Levels from 9 to at least 15. Rates in Downtown Chicago IL. Change constantly

and the current bar levels don't work much. Manual over rides are time consuming. THIS

FEATURE IS EXTREMELY IMPORTANT TO EXTEND.

5. From & Too check out dates on registration cards need to show actual check in and check

out dates. Currently the check in and check out show the same dates. Example; Check In

12-20-17, Check Out 12-20-17. It should say Check In 12-20-17 and Check Out 12-21-17.

Other than this. Everything else is great. I hope to hear from someone soon and let me know if these changes can be made? Thank you.

Overall: No more headaches!!!!!! Opera PMS was the worst service ever. Thank you and your team for such Great Service!!!!

user friendly

Dec 30, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -check in process

- you can drag multiple items to folios which is a plus

-overall checkout process

Cons: - cant do multiple reservations at once

- system wont save correctly most of the time if you change from USA to any other country when putting in guest info - you have to go back to USA in order to save

- you cant suppress rate and also place notes simultaneously , you have to save each individually

- Many reservations come through with credit card expiration dates inputted incorrectly causing errors during check in .

-When trying to duplicate a reservation the credit card expiration date does not save so you have to set the guarantee payment to cash then go back to the old res and unmask the credit card info, it is too many steps that take up valuable time.

Overall: experience with a new hos system

We have been using skytouch since we changed our Hotel's name. And I must say it is fantastic.

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is amazing to use for all of our staff. The Customer Support is 24/7 and since I work nights it helps me get all my answers needed whenever I need them. The support staff is well knowledgeable and very friendly as well. The software is very easy to use and to navigate through without much training. You can set up groups in their own tabs and even direct a payment to one room. These features are very nice when someone books more than one room from us. Another thing is this software is all server based so your computer never runs slow with trying to save everything in files on your computer.

Cons: There is only a couple of cons when it comes to Skytouch.

Overall: Easy to use.

System easy to use & support is always awesome.

Sep 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use & training new employees is not difficult at at all. Any time we have issues the

support team has been very easy to work with and always courteous when I ask the silliest questions.

Cons: There is one aspect that I would like to see added to system. Wondering if somehow we could

red flag difficult guests that we continually have issues with so that when they call again for another reservation we can immediately see that we have had issues with that particular guest and thus be prepared to deny a reservation or be alerted to possible issues at check in. Just an idea so that the front desk employees can alert management.

Overall: System is so easy to use, training is easy due to how everything is categorized.

In short, the product was oversold and underdelivered

Feb 13, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in.

Cons: My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with this product, we would never have to worry about being offline, because even if our Internet or power went out, it would save and give us access to our reservation information and re-sync whenever the internet or power came back on. There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product. In terms of navigation, you need to pull up multiple tabs to achieve one objective, even though a basic UX designer could and would design a better process. We thought housekeeping would be easier with Skytouch. However it requires navigating through two different processes in order to produce a single list, and then exiting out of everything to generate a report. We had MANY other issues, that we tried to resolve. We have wasted so much time and money on implementing and using this software, I regret ever using this product. I should have run during the sales process, when they spent more time talking down their competitors rather than talking up their product.

Vendor Response

by SkyTouch Technology on February 14, 2018

We understand are not a fit for every hotel. We hope that you have found the solution that fits your needs. If we can be assistance to you in the future, please don¿t hesitate to reach out to us.

Utmost User friendly program and syncs with all my OTA's

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Extremely accurate; detailed reports, folios and the different views, group master is very helpful to manage charges to groups!

Cons: There are a few features that I would like added such as moving payments within a Group Master folio that are incorrectly posted to an individual folio belonging to the group. I recently experienced a posting error that could not be moved to the group master folio. I was told by support that only charges could be re-routed but NOT THE PAYMENTS!

Overall: Better control of room inventory, rates, accurate reports.

Tech support is always helpful and informative.

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I have access from any computer. Web access from home is the main thing I like about it. I also like the ability to make a correction in the guest folio even if they checked out several days or even months before mistake was found.

Cons: I don't like that you are not able to put a floor of rooms out of order at one time. I also don't like it when the computer defaults back to the current day of arrival if you are assigning rooms for a different date.

Overall: Ability to work from home or when out of town on business.

Easy Peasy

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software program is web based and the ease of training a new employee is fantastic. The training module provided are simple and the support is quick to getting you answers.

Cons: The group quick pick up and fast edit buttons are now unfunctional I do not like that !!!

Overall: I have worked with skytouch and choice advantage for that matter and I am very pleased. It really does simplify the day to day operations. Thank you for upgrading the out of order feature

SkyTouch software has worked extremely well for us the entire 2+ years since we purchased.

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with third part sites (OTA's) such as booking.com, Expedia, etc. is very seamless and error free.

Cons: There are some minor maintenance periods. I had to really stretch to come up with anything negative as we are notified in advance about any scheduled maintenance and the maintenance is infrequent.

Overall: It is the most critical technology we use to manage our hotel.

Vendor Response

by SkyTouch Technology on March 23, 2018

Stan, thank you for being a valued customer for so long!

One of the Better Cloud Based Systems

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is extremely user friendly and completely cloud based. I have the capability of managing rate changes and other features remotely compared to other software systems.

Cons: Some of the changes they make are better suited for other properties and it is not customizable. The team collects input for users over time and sometimes implement changes that do not necessarily apply to all users. As the user, we cannot opt out of the changes.

Overall: It allows flexibility by avoiding to have to physically be at the property to make changes.

one bad single experience that has never been handled

Mar 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: generally great. The review I provided last week got me absolutely nowhere after being treated the way I was

Cons: Since my last review was the only negative review I have ever posted, No one has EVER bothered to respond to me, so why on earth would I bother ever leaving another review, they obvious don't get read, nor does anyone care enough about the end user or their complaint.

Vendor Response

by SkyTouch Technology on March 23, 2018

Thank you for the review, Scott. It looks like our support team has been trying to reach out to you and I have let them know to try contacting you again.

just as nice as your Franchise Choice Advantage

Mar 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its simple,

easy to navigate,

the customer service is always available 24/7 to help.

always up to date

Cons: The system is slow moving, Skytouch support wait time is ridiculously long.

The updates they do seem to make the system very slow.

Overall: Its easy for the staff to pick up and learn.

Vendor Response

by SkyTouch Technology on March 29, 2018

Thank you for the review, Tiffany. We really appreciate your feedback.

Your tech people are great to work with, very nice and knowledgeable.

Mar 20, 2018
4/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: The look of it... Some of the features I think it are could once you find them. It seems as though we have lots of reports but yet many are not needed. I would like to sit with your develop team sometime.

Cons: That the functionality when it comes to Goups and Direct Billing, accounts receivable really need ALOT of work...your software is behind others and doesn't seem to be improving. The people designing it clearly have never worked in hotel. You should get some help so the developmental team listens to the client or even your techs!!

Vendor Response

by SkyTouch Technology on March 23, 2018

Hi Debora. We continuously work to improve our products and will take your feedback into consideration. Thank you for the comments.

Updates seem to make things worse...

Apr 24, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I love the customer support team. I use them often.

Cons: Waiting 3 years to get ALL the credit card user names transferred from the SkyTouch program to Shift4.

Now I'm told it isn't a SkyT problem but Shift4. I don't understand how that could happen when 3 years ago Shift4 and SkyTouch talked and figured out it was a SkyTouch problem. There was no problems at all until they updated their program. Another glitch is the Guest Profile/Future Reservations program is highly unreliable. I am told I have to go back to each of the 6 month's worth of reservations and physically attach the profile to the reservation. Ridiculous! All due to an "Update". N

Just recently, their auto check in was not working. We would slide the card in for payment and the charge could be found in Shift4 but not in the Guest's folio. We had to double charge the guest to get the money into the folio and go back and delete or refund the guest's original charge.

Overall: I do like the reports available to management. It makes keeping track of sales and percentages very easy. The Tech support team are wonderful about 90% of the time!

The software is easy to use.

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The accessibility and the easy to understand and find what you need to do. All the reports you have available.

Cons: Nothing with the software. My problem is with the tech support. It seems like every time you call they can't really help you. They have to put it to higher tech and it seems like things take a while to get fixed

I have only ever used this program. I like it just fine.

Aug 10, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the recent accounts option. The speed moving from page to page is generally pretty good. I love the home page with maps and weather pages.

Cons: I send email thank yous to all guests. The guest email should print out on the registration form instead of the drivers license.

Overall: It was easy to learn.

A very easy to use and intuitive system. Perfect for smaller hotels without much complexity.

Aug 11, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy for new users to learn, and very stable. Has all basic features you would need. Most information is readily available and well labeled. Customer support is very responsive (but follow up can lack).

Cons: Not very complex or flexible revenue management functionality. Certain processes can be time consuming if you need to do them several times in a row, but this is fairly rare. Rate overrides are a little difficult. More info could fit on one screen. While the simplicity is nice, having more info at one time would eliminate steps.

Overall: Ease of use for entry level staff. Reasonable Price. Flexible web-based system.

It is so easy to use!!

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have worked at the hotel for 7 years and we have used 5 different systems, and nothing compares to skytouch! Its fast, accurate and user friendly!

Cons: I wish the prepaid reservations would auto put in address of guest. When we go to check prepaid guest's in it always sends us a user error and we have to go clear back into the reservation and basically remake it all.

Vendor Response

by SkyTouch Technology on April 20, 2018

Thank you for your kind review, Amber. We are happy to have you as a customer!

Reset password issue

Aug 11, 2017
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The accounting/bookkeeping reports with QuickBooks. The alerts and the ability to leave messages on the Community Board/opening log in.

Cons: Tape Chart not able to view past info. Inability to easily make a promo for a room block on line - involves upping to a ridiculous amount the regular bookings to block all but promo. Posting adjustments- inability to just void a recent transaction error. No Show - unable to reverse if necessary.

Great for the most part.

Dec 19, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use and your customer support is well knowledgeable. The system is very easy to navigate through.

Cons: The only bad part is the occasional outages and the maintenance. During the mornings the system seems to run a little slower for some reason.

Overall: Nothing that I know of.

Best investment!

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a 77 room facility and we are slowly growing and remodeling. With this OS it's super simple to change a room type and the rate, and it's simple to build the rate calendar for years to come!

Cons: There's some bugs when the updates come out. There's times we don't have access to the system. But it's usually corrected quickly.

Overall: It's been an amazing experience so far! We hope to stay with this company for many years to come!

GREAT

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASY ACCESS, EAST TO TEACH, EACH TO TRAINING NEW EMPLOYERS. ANYWHERE TO ACCESS TO DIFFERENT OS. EVEN TABLET.

Cons: LESS FUNCTIONALITY SUCH TAX REPORTS, FUTURE AVAILABILITY CHECK, BLOCK ROOMS, AND RATE CHANGING AND SETTING

Overall: USED FOR OVER YEARS. PRETTY RECOMMEND TO ANYONE

Customizable, clear, easy usability

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a good, customizable platform for both property use (daily business tracking) and corporate use (reporting).

Cons: We would love more ability to customize reports or create a report set that can be run every day.

Overall: Overall, the platform is incredibly accommodating for both nightly and extended stay business. It allows us to accurately track business and monitor upcoming reservations as well as run trends on past activity.

So far it has been really good for us

Dec 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: mostly self explanatory and great help with Skytouch Support every time I have used it. I like the group functionality

Cons: I need to make promo codes for events and there is not a way to restrict the general public from booking rooms online while letting our event guests book using a promo code...this makes no sense to me as I have been able to do it with all other software.

Over all I find Skytouch very easy to use.

Aug 12, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How easy it is to find information and navigate through the different tabs and finding guests information is easy

Cons: I don't like that you can't transfer funds from one account to another account with the guests same name.

I have used Skytouch system for many years. Came from Choice Hotels

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: user friendly and love the reports....as I mentioned I have been using skytouch for many many years..

Cons: slow.....many times it is slow when the hotel is busy the system seems to take longer to generate and check people in

Overall software works well for this property.

Mar 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Tape chart, cloud based, customer service excellent.

Dash Board . Easy check-ins and checkouts, ease of training new staff

Cons: Do not like that you can't transfer deposits, funds from one acct. to another.

Would like to be able to transfer a gift certificate into the reservation when a guest calls to book.

Vendor Response

by SkyTouch Technology on March 26, 2018

Thank you for your review, Amy. We really appreciate the feedback.

SkyTouch is very user freindly.

Aug 10, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The look and feel is very app like. Everything is easy to find and does exactly what it says it will do, as mentioned in the hover function.

Cons: They are limitations in functionality - the ability to set up room moves would be nice, just as rate changes can be set up. On the reports it would be nice to see the selected filters at the heading of the reports when printed.

Couldn't be Happier

Jul 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with third party web sites (OTA's) is easy to use and well designed.

Cons: Our staff has indicated they have no dislikes at all with SkyTouch.

Overall: Our rate management is very easy because of SkyTouch.

Great product!

Jul 19, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing I like most about SkyTouch is that it's very easy to learn and apply rate changes, which is what I primarily use it for. They offer all the reports I need to conduct my revenue calls each week and they are very easy to read.

Cons: The only functionality I wish they had was a way to set up pricing for multiple length of stay patterns.

Very easy to use, worth the money

Mar 20, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. Set up was easy and the cost was well worth it. Community board is a nice feature. Tape chart is nice to use.

Cons: Rate Management Part. Very hard to set certain rates for groups or blocks. Always cleaning out your cookies/browser. Always doing maintenance. Makes you save stuff a zillion times before continuing.

Overall: Able to access from any where or any device. Doesn't have a server everything is cloud base which is nice.

Vendor Response

by SkyTouch Technology on March 23, 2018

We appreciate the feedback, Kimberley. I have sent your comments to our product support team to help walk you through rate management.

Capterra loader

They got PMS basics right

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This basic hotel management software is easy to use and reliable.

Cons: Skytouch does not have group sales support functions that I have become reliant uponfrom other systems at other properties.

Overall: Overall experience is very positive from our operations team. As a DOS I look forward to the day that Skytouch ads sales functions so we can have an integrated and interfaced group sales component!

Skytouch Review

Feb 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is user friendly. Easy access to all reports needed.

Cons: Too many glitches and it is not compatible with shift 4 system.

Overall: The software itself is user friendly. Easy to navigate and can easily figure out if I'm trying to get into a site I need.

Not very compatible with synxis and shift 4 system which is very essential when using reservations and accounting. It doesn't integrate properly.

SkyTouch is very user friendly. Little train if you know computer programs.

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of use. Drop down menu or tap make it easy for the staff, and the different of options they offer to get to where you are going is amazing.

Cons: Direct Billing and Group blocks, it is all the little steps you have to do to make it complete. Also a group block does not show up on the day of arrive even when you have not checked them in yet.

easy access

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy and any where you can assess from world

Cons: rate management some time not work also house keeping report not proper generate of last week who did clean and how many

Very simple to use and navigate

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use , and great customer service , easy to understand commands, and navigation of the software is super

Cons: The glitches, sometimes cause pain in the butt trouble shooting, but it doesn't happen to terribly often

Overall: It makes my job easier

Vendor Response

by SkyTouch Technology on May 02, 2018

Thank you for the review, Ashley! We are happy to have you as a valued customer.

This was a huge upgrade from our prior Software.

Aug 10, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The best thing of this software is being cloud based. Having the ability to get up to date information on the spot from anywhere in the world.

Cons: it makes no sense to have to log in multiple times to have to go to different areas. It is more of an issue when using your phone or tablet.

Overall: CLoud solution.

The SkyTouch Difference!

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the software is the ease of use. SkyTouch has allowed us to cut down our training time for new hotel front desk agents. SkyTouch Learning adds an extra bonus of virtual training as well.

Cons: There honestly isn't much that I dislike about the software and the only dislike that I have is the layout of the registration card. The layout of the registration card is too limited on the number of allowed words.

Easy to use. Customer service is great except long hold times.

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: On screen look. Ease of use. Folios are easy to find. Easy to train new employees as well. Audit is simple.

Cons: Different reports are needed. Suggestions were sent a long time ago but not responded to. Reporting sometimes does not match real time.

Vendor Response

by SkyTouch Technology on March 23, 2018

Thank you for the great feedback Douglas!

Cumbersome but functional

Jul 17, 2019
3/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Web based, ties in with Expedia and other web based booking sites.

Cons: Lack of custom reports. Many of the report templates are unnecessary for our purposes and it would be best if they offered a custom tool to simply build your own report from scratch. GUI is pleasant but confusing. The tape chart is frustrating cause it only shows 7 day spans. Too many layers to drill down to functional features. Should have a customizable dashboard to limit users from seeing features not used.

Overall: From a management standpoint, it does what it needs to do. I do not book with the software and guests, that is our booking department. But what I want from the software is easier tech support, more timely responses (within an hour at most) and the ability to customize the software to be more functional for our purposes.

Some of the features are not as easy to use as they should be.

Mar 25, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Cons: Posting credit balances in the direct bill accounts is not very easily done. Some of the features have to many steps involved in them. It is not easy to find some of things I need right away or I can't access them without calling sky touch for help. As the General Manager I would think I would be able to a bit more control over certain aspects and function of the system.

Vendor Response

by SkyTouch Technology on March 28, 2018

Thank you for your feedback, Rita.

It has been better in regards to our old program

Aug 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is awesome having the help on the desktop & also customer support. It is easier in a lot of ways than our previous program but there are a few things that I would like to see added or updated. Our company has sent in requests for them.

Cons: The front desk clerks are experiencing some trouble & there are a few things that take longer for them to do.

Overall: Updated & being cloud based.

I don't like the tier system...prefer to just enter whatever rate I want.

Aug 10, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of access, not overly complex. Glad that the rate system has an override function, but the default is set to just 100 days out...I should be able to override anytime in the future.

Cons: I don't like the rate tier system....prefer to just enter whatever rate I want. Plus the occupancy report does not include block revenue with rooms not picked up yet...completely throws off my ability to enter OTB revenue.

Overall: Ease of access

Overall the experience has been good. The fact that the program is web-based has been very useful!

Aug 10, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I really enjoy that the program is web-based, as this allows me to work on the go. It's a very simple system to learn and teach to my staff.

Cons: I wish that the rate management system worked better. We experience quite a few errors with it. The main issue is with the timing of closing the property to arrivals and revenue changes. Sometimes these changes never hit the system...

Most of the functions are pretty helpful, but when we need help, the waiting time is too long.

Jan 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We can easily manage our arrival and depart list, and also the type chat function is very helpful for us to arrange our reservation.

Cons: During our use, sometimes we will have double charge problem, overbook problem due to the system. The customer service is pretty good and helpful, the only thing is the phone line always busy and the waiting time is too long.