--- title: "SkyTouch Hotel OS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SkyTouch Hotel OS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/132368/SkyTouch-Hotel-OS/" page_type: "product" language: "en" --- # SkyTouch Hotel OS Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SkyTouch Hotel OS ## What is SkyTouch Hotel OS? The 100% cloud-based SkyTouch Hotel Operations Platform is for future-thinking Hoteliers who want to have control over their properties. SkyTouch platform is very cost effective. We value service. We are a partner to our customers and provide them with easy-to-use solutions so they can efficiently grow their business. Our hotel property management system (PMS) is built by Hoteliers, so we understand the industry and anticipate your needs ahead of time. Learn more at www.skytouchtechnology.com. ## What is SkyTouch Hotel OS used for? [Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Motel](https://www.capterra.com/motel-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 95 user reviews Reviews sentiment Positive 85% Neutral 8% Negative 6% Starting price $5 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SkyTouch Hotel OS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.skytouchtechnology.com/&name=SkyTouch Hotel OS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SkyTouch Hotel OS 4.3 (95) VS. [4.3 (345)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting Price $5 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (95) Ease Of Use 4.2 (342) Value For Money 4.2 (86) Value For Money 4.1 (326) Customer Service 4.4 (89) Customer Service 4.0 (335) ## SkyTouch Hotel OS alternatives [4.3 (129)](https://www.capterra.com/p/13824/roomMaster/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (12)](https://www.capterra.com/p/2445/GuestTracker/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [4.8 (6)](https://www.capterra.com/p/149909/GuestSuites/#reviews) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about SkyTouch Hotel OS Overview ### What problems does SkyTouch Hotel OS solve? SkyTouch Hotel OS helps hotel teams solve slow onboarding, hard-to-manage reservations, scattered room-status tracking, and cumbersome rate updates. Front desk staff, managers, revenue teams, and housekeeping benefit from easy navigation, web-based remote access, readable reports, group booking tools, and 24/7 support that speeds issue resolution during around-the-clock operations. Answer based on 51 reviews Overview ### Which roles and teams benefit most from SkyTouch Hotel OS? SkyTouch Hotel OS is most used by hotel general managers, front desk teams, owners, and revenue leaders who need centralized property operations. Managers use it to oversee reservations, guest service, and daily performance, while front desk staff handle check-ins and room status, and revenue teams optimize rates, occupancy, and reporting. Answer based on 95 reviews Overview ### What company size and specific industries is SkyTouch Hotel OS built for? SkyTouch Hotel OS is designed for hotels of virtually any size or type that need a simple, reliable, and cost-effective hotel management solution. It is built for the hospitality industry, including properties ranging from small hotels to larger hotel operations. Features and Usability ### What are the key features of SkyTouch Hotel OS? SkyTouch Hotel OS includes core customer support plus hotel operations features reviewers mention most: reservations management, guest management with customer history, rate management, and reporting. Differentiators include a cloud-based interface with mobile access, the Tape Chart for room views, Community Board messaging, and housekeeping management for room status updates. Answer based on 35 reviews Getting Started and Support ### How easy is it to onboard and train a team on SkyTouch Hotel OS? SkyTouch Hotel OS is generally quick to onboard for hotel front desk and entry-level staff because the interface is easy to learn and teach. It offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say most users get productive fast, while some admins need more time with simplified courses and product changes. Answer based on 21 reviews Getting Started and Support ### What customer support options does SkyTouch Hotel OS offer, and how do users rate the experience? SkyTouch Hotel OS offers email/help desk, FAQ/forum, phone support, a 24/7 live representative, and chat. Users often describe support as helpful, knowledgeable, courteous, and available around the clock, with quick assistance in many cases. Some report busy phone lines, long waits, inconsistent follow-up, and slower resolution for certain issues. Answer based on 35 reviews Features and Usability ### How well does it handle guest management? SkyTouch Hotel OS covers basic guest management tasks like check-in, check-out, profiles, and group bookings, but feedback is largely critical. Front desk teams often find common workflows slow or restrictive, especially when updating guest details, handling prepaid stays, sending guest emails, managing transfers, or flagging problem guests. Answer based on 25 reviews Features and Usability ### How good is SkyTouch Hotel OS for reporting? SkyTouch Hotel OS gives hotels a solid set of standard reports that many managers and night auditors find easy to read and access. Reporting sentiment is mixed, though, because some teams want deeper filters, more custom report building, faster report generation, and better access to historical data and printed report details. Answer based on 23 reviews Features and Usability ### How easy is it to manage reservations? SkyTouch Hotel OS makes everyday reservation work fairly easy for many front desk teams, especially for arrivals, departures, room availability, and group blocks. Feedback is still mixed because some users run into duplicate booking risks, awkward multi-screen workflows, limited duplication options, setup migration issues, and occasional reservation-saving errors. Answer based on 22 reviews ## Features AI summary Based on 2,051 Hospitality Property Management reviews Capterra reviewers highlight these as the top priorities when selecting hospitality property management software: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**59%**) SkyTouch Hotel OS supports **Reservations Management** and **Online Booking**, giving hotel teams the tools to manage guest stays and accept bookings through digital channels. However, it does not include **Calendar Management**. Instead, it offers other important capabilities that reviewers also value, including **GDS/OTA Integration** (**50%**), **Front Desk Management** (**46%**), and **Rate Management** (**40%**). These features help properties keep room inventory connected across booking sources, handle daily guest operations, and adjust pricing more effectively, helping businesses improve occupancy and day-to-day efficiency. Reservations Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Online Booking 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Credit Card Processing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit card transactions Customer History 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships SkyTouch Hotel OS 35 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Catering Management: Manage catering operations/processes - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Extended Stay: Long term accommodation for guests - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Rate Management: Track/optimize rates in relation to usage - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Reviews Management: Track and monitor reviews of products or services - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Property: One location --- Get Advice We can help you find the software with the features you need. Features 3.9 (95) 3.9 Based on 95 reviews ## Pricing Value for money 4.2 (86) Basic $5.00 Per Feature,Per Month Value for money 4.2 (86) 4.2 Based on 86 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (89) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (89) 4.4 Based on 89 reviews ## User reviews Overall rating 4.3 Based on 95 reviews Filter by rating 5(47) 4(34) 3(8) 2(3) 1(3) Mentioned topic Sorted by most recent SP suchita P. Self employed Information Technology and Services ### "Easy to use - SkyTouch Hotel OS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 11, 2022 Pros This software is simple and easy to use. Self-explanatory features and functionality enables users to efficiently complete the tasks Cons The updates. When there is an update in the system, it takes time comeback on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VM Viktoriya M. AP Hospitality ### "SkyTouch" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 2, 2021 Pros Ease functionality of the service cloud. Cons The price that fluctuates on the yearly contract. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 15, 2021 Hello Viktoriya, Thanks for your positive feedback on the SkyTouch platform. Currently, your rate should not increase year over year as SkyTouch has not had any increase in cost for several years now. However, I can work with you on some better pricing in lieu of an extension on your contract. Let's chat when your schedule permits. I'm available anytime on my cell number below or please let me know a good time and number to contact you. Thanks! Aaron- (602)703-7237 DM Dan M. General Manager Hospitality ### "A comprehensive PMS at a reasonable price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2021 SkyTouch Hotel OS allows us to easily manage our hotel. Our management team can troubleshoot reservations from home, and their 24/7 tech support team has been fantastic. Pros The ability to drag-and-drop reservations into specific rooms; the integration with SiteMinder; the cloud based platform; Cons The fact that, at the time, we could not import existing reservations from our previous system. Our staff were able to manually make existing reservations in the new system, which ended-up providing good practice. Switched from [Maestro PMS](https://www.capterra.com/p/2437/Maestro-PMS/) Our former PMS had additional fees for remote hosting, was not able to easily integrate into a Channel Manager, and was more than twice what we ended-up paying for SkyTouch. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reasons for choosing SkyTouch Hotel OS Primarily functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 15, 2021 Hello Dan, Thanks for your positive feedback on SkyTouch. I understand how nice it would've been to import existing reservations into our system. It's actually a PCI compliance issue that does not enable this to be a viable option. Should you ever need anything, please don't hesitate to reach out to me on my personal cell phone number listed below. Thanks! Aaron- (602)703-7237 BW Brandi W. Operations Manager Hospitality ### "Easy to use and teach" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 27, 2020 Overall it has been great. Easy to use and easy to teach! Pros How easy it was to maneuver through the different pages. Had multiple options to jump from page to page. Cons The system froze much more than I thought it should have. Had to call tech support multiple times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 15, 2021 Hello Brandi, Thanks for your feedback on SkyTouch. I apologize my response is a little late but I did want to make sure you have everything you need to be successful on SkyTouch. Please reach out to me on my personal cell phone number below if I can be of any help. Thanks! Aaron- (602)703-7237 DD Douglas D. GM Hospitality ### "SkyTouch Ease" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2020 So easy and user friendly. I recommend this product to any hotel owner with 40+ rooms. Pros Very easy and user friendly. Easy to train employees how to use. Customer support has gotten quicker in the last year. Cons Training courses are too simplified. Still an evolving product. Some categories are useless and others can be expanded. Switched from [Maestro PMS](https://www.capterra.com/p/2437/Maestro-PMS/) User friendly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 16, 2020 Hello Douglas, Thank you for taking the time to provide an online review of SkyTouch Technology. We really appreciate your feedback. One of our initiatives in 2020 is to revamp our training modules. We've gathered survey data from our customers and we are in the process of finalizing our plans. Keep an eye out for our new modules later this year, and let us know what you think. Please don't hesitate to contact us if you have any questions or you feel you aren't getting the level of service you deserve. SkyTouch Technology 1-855-749-3530 AN Anonymous User Director of Revenue Management Hospitality ### "Great Operating System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 December 5, 2019 Great experience mainly due to the design of the software. It integrated well and most importantly provides updates and training that brings everyone up to speed quickly for a fast & seamless implementation. Pros The system was built to be easy to use and train new employees quickly. It allows flexible scenarios to be easily accounted for through a great product flow design. Cons Customer support was at times difficult and the time to resolution longer than you would expect. Although i will fully admit it was rare we had any major system issues or downtime. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 9, 2019 Thanks for your review of SkyTouch! If you've ever having a difficult time reaching our support line, please reach out to me anytime at my per my contact info below. We just released a number of new integrations and features, I would also be happy to discuss that if there is any interest. Aaron Price Account Manager O 602-337-2812 M 602-300-1633 ML Miguel L. Manager Leisure, Travel & Tourism ### "Great System" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 15, 2019 I had the oportunity to set up my entire systemand configure all and sink with my hotel. Overall it have been really greattowork with and easy to configure,the help at support is really great and they do the best to help out to fixed any problem or to answer any of your question or doughts. Pros It'seasy to used, help with overall setups and manage ans is easy to work with and manage. Cons It have minors cons, like thetype chart not allowing you to see back on days, system set updon't allow youto configure the space of the Registration card and other stuff that you thing wile working with the systam that are just toghts that you say if it just do this will be even better. Switched from [RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/) Was an aministrative desition,I just configure and help the companyto make the move ments of the systems Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2019 Hello Miguel, Thanks for your business and support of SkyTouch. I will reach out to you via email so we can schedule a call and go over some of the improvements we are making to the tape chart functionality. DS Don S. GM Hospitality ### "efficient and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2019 Overall, very happy with the software. Its easy to train new staff and we really like the responsiveness of the support team. Pros I like the tracking abilities, ease of use and the customer support Cons When you have to navigate back, it will log off if you use the back arrow Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 12, 2019 Hello Don, We appreciate your on-going support of SkyTouch! As always, please reach out to our team if we can be of any assistance. Thanks! DI David I. General Manager5 Hospitality ### "Sky Touch in SF" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2019 Overall experience is excellent and cost efficient. Pros Web based Intuitive operation Easy to use/learn Cons Group Aspect limited Limited reporting capability Reasons for choosing SkyTouch Hotel OS Probably costs effective and web based platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 1, 2019 Thank you for being a SkyTouch advocate! I see some notes that you've been working with Aaron Price from our Account Management team. I'll let him know of your great review. MB Matthew B. Owner/Operations Management Consulting ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2019 Great people to work with Pros User friendly for small independent hotels. Cons Set up is not the easiest. Could make the distribution side a bit simpler Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2019 Thanks for the review Matthew! I believe you had been working with Aaron and Richard. I will let them know you gave us a stellar review. We really appreciate it. [View all Reviews](https://www.capterra.com/p/132368/SkyTouch-Hotel-OS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.