Who Uses This Software?

SkyTouch Hotel OS platform is suited for hotels of virtually any size or type that needs a Reliable, Intuitive, Simple and Economical hotel management solution for their properties.


Average Ratings

72 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SkyTouch Technology
  • www.skytouchtechnology.com/
  • Founded 2013
  • United States

About SkyTouch Hotel OS

SkyTouch Technology provides a cloud-based property management system (PMS), optimized to provide value, reliability, and mobility. With fully integrated property, rate and distribution management, 24/7 tech support, plus over 100 interfaces, the SkyTouch PMS has been delighting customers for over 10 years, and currently serves 7,000 customers worldwide. Learn about how SkyTouch is helping today's hotel operators meet their most important strategic objectives at skytouchtechnology.com.


SkyTouch Hotel OS Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental

SkyTouch Hotel OS Reviews Recently Reviewed!


Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

Aug 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing about the Skytouch HOS varies for me and my staff.

For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

Cons: If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition, I cannot get a "visual" on a time period that includes any past days at all. My previous software, and others that I am aware of, provided that visual tool and access to reservations. As an owner, CFO, and the visionary leader in my company that is a HUGE loss to me. Along the same lines, we cannot acquire statistics for more than a 3 month period either making the past difficult/complicated to access and visualize.

In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places.

Overall: Logical, easy to use, Tech Support is fabulous!

In short, the product was oversold and underdelivered

Feb 13, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in.

Cons: My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with this product, we would never have to worry about being offline, because even if our Internet or power went out, it would save and give us access to our reservation information and re-sync whenever the internet or power came back on. There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product. In terms of navigation, you need to pull up multiple tabs to achieve one objective, even though a basic UX designer could and would design a better process. We thought housekeeping would be easier with Skytouch. However it requires navigating through two different processes in order to produce a single list, and then exiting out of everything to generate a report. We had MANY other issues, that we tried to resolve. We have wasted so much time and money on implementing and using this software, I regret ever using this product. I should have run during the sales process, when they spent more time talking down their competitors rather than talking up their product.

Vendor Response

by SkyTouch Technology on February 14, 2018

We understand are not a fit for every hotel. We hope that you have found the solution that fits your needs. If we can be assistance to you in the future, please don¿t hesitate to reach out to us.

SkyTouch OS

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: SkyTouch Hotel OS is very easy to use for me and staff and colleagues. SkyTouch OS is basically a smaller version of the SkyTouch software. it shows your occupancy for your previous night and the day of. If you have had SkyTouch for over a year yu can see how many rooms you sold last year to this year. You can also see what the prices were on this day last year. It is super simple to use and well worth it.

There is also a house keeping tab as well in SkyTouch OS. You can see things like your stay overs, arrivals, and vacant rooms. This tab also shows you your clean and dirty rooms for occupied and vacant. Up top of the housekeeping tap you can type in a special room and see or even change the status of it. For example you click on room 31 you can change it from dirty to clean. If a guest complains about anything you can flag the room and put in notes on what the problem is so that your matance can fix it with out coming back to the lobby or office to ask you what needs to be done.

Cons: SkyTouch can be slow from time to time. They also do updates quiet often, whitch is great but running a hotel you need your system up 24/7 and a 2 hour update makes it hard to do that.

Overall: I've seen SkyTouch OS being used at multiple properties and the only issue I see people having with it is it runs a little slow from time to time. Their support team is amazing and is open 24/7. I recommend you try it, you will not be disappointed.

I have used several hotel software brands. Sky Touch is simply the best.

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the way the reports are more than just reports. For example the Arrivals List. You can click on reservations from it. In other software you are only viewing a report. You have to go into another menu and then into the reservation itself to access it. This really saves time. On a busy night every second counts! I love the 24 hour Tech Support. As a Night Auditor it really helps to know that I can call and speak to a capable person whenever I need to. Often times my co-workers will ask me to call Tech Support for them with questions since I am less busy with guests. I know I will be helped patiently and professionally. The Tech Support folks take the time to teach me what I need to know instead of just fixing it for me. They answer my rapid fire questions like the pros they are. I love that they are right here in Arizona. . Thank you all!

Cons: I wish there was a way to look at a rate/check availability then make the reservation from the same place. At this point you have to look up the rate and check availability in one screen then go to a second screen to actually make the reservation. I have no idea if that's possible but it would be very cool if it was.

It makes my life easier! The staff are comfortable using Sky Touch and I can logon from anywhere.

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is exceptional always! It is easy to use, both daily operations and especially Rate Management. It is quick - it provides me with the information I need to do my job and stay on top of things. All departments can utilize Sky Touch and I can access the system from anywhere. It allows you to perform your duties in hospitality and still allow you to have a life outside of work in an industry that never closes.

Cons: The same thing that applies to all software - the "real time" factor when the property is reaching maximum occupancy. All properties have the same problem that reflects on the issue of being overbooked if the reservation lags on getting integrated to your system. The issue is with the industry and not the software.

Overall: Went from a property without a property management system to a property that went "why did I not have this sytem earlier!" Quicker access, more accurate information and data, happier staff, happier guests, more time to do other tasks and additional free time. In general less stress.

The system is so easy to use and never goes down. The team and I are extremely happy!!

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Rate management , Housekeeping Room assignment options. Most of all, the check in , check out and reservation process are so quick to get done!!!

Cons: 1. It would be nice to extend the Occupancy Snap Shot up to 1 year, instead of three months only.

2. Show a total of forecasted revenue on the Reservation Activity Report.

3. Extend the window time of inactivity for Rate Management.

4. Expand Bar Levels from 9 to at least 15. Rates in Downtown Chicago IL. Change constantly

and the current bar levels don't work much. Manual over rides are time consuming. THIS

FEATURE IS EXTREMELY IMPORTANT TO EXTEND.

5. From & Too check out dates on registration cards need to show actual check in and check

out dates. Currently the check in and check out show the same dates. Example; Check In

12-20-17, Check Out 12-20-17. It should say Check In 12-20-17 and Check Out 12-21-17.

Other than this. Everything else is great. I hope to hear from someone soon and let me know if these changes can be made? Thank you.

Overall: No more headaches!!!!!! Opera PMS was the worst service ever. Thank you and your team for such Great Service!!!!

user friendly

Dec 30, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -check in process

- you can drag multiple items to folios which is a plus

-overall checkout process

Cons: - cant do multiple reservations at once

- system wont save correctly most of the time if you change from USA to any other country when putting in guest info - you have to go back to USA in order to save

- you cant suppress rate and also place notes simultaneously , you have to save each individually

- Many reservations come through with credit card expiration dates inputted incorrectly causing errors during check in .

-When trying to duplicate a reservation the credit card expiration date does not save so you have to set the guarantee payment to cash then go back to the old res and unmask the credit card info, it is too many steps that take up valuable time.

Overall: experience with a new hos system

We have been using skytouch since we changed our Hotel's name. And I must say it is fantastic.

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is amazing to use for all of our staff. The Customer Support is 24/7 and since I work nights it helps me get all my answers needed whenever I need them. The support staff is well knowledgeable and very friendly as well. The software is very easy to use and to navigate through without much training. You can set up groups in their own tabs and even direct a payment to one room. These features are very nice when someone books more than one room from us. Another thing is this software is all server based so your computer never runs slow with trying to save everything in files on your computer.

Cons: There is only a couple of cons when it comes to Skytouch.

Overall: Easy to use.

System easy to use & support is always awesome.

Sep 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use & training new employees is not difficult at at all. Any time we have issues the

support team has been very easy to work with and always courteous when I ask the silliest questions.

Cons: There is one aspect that I would like to see added to system. Wondering if somehow we could

red flag difficult guests that we continually have issues with so that when they call again for another reservation we can immediately see that we have had issues with that particular guest and thus be prepared to deny a reservation or be alerted to possible issues at check in. Just an idea so that the front desk employees can alert management.

Overall: System is so easy to use, training is easy due to how everything is categorized.

Utmost User friendly program and syncs with all my OTA's

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Extremely accurate; detailed reports, folios and the different views, group master is very helpful to manage charges to groups!

Cons: There are a few features that I would like added such as moving payments within a Group Master folio that are incorrectly posted to an individual folio belonging to the group. I recently experienced a posting error that could not be moved to the group master folio. I was told by support that only charges could be re-routed but NOT THE PAYMENTS!

Overall: Better control of room inventory, rates, accurate reports.

Tech support is always helpful and informative.

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I have access from any computer. Web access from home is the main thing I like about it. I also like the ability to make a correction in the guest folio even if they checked out several days or even months before mistake was found.

Cons: I don't like that you are not able to put a floor of rooms out of order at one time. I also don't like it when the computer defaults back to the current day of arrival if you are assigning rooms for a different date.

Overall: Ability to work from home or when out of town on business.

easy to use - a lot of options to customize your property

Aug 10, 2017
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the customization of Skytouch PMS. It's very simple to use compared to other Property Management Software. Running reports is simple. Customer support is pretty quick to get back when anyone has an issue.

Cons: The item I like least would be concerning any kind of adjustments after checkout. If you are needing to refund 20% back you must do multiple steps in order to adjust this off correctly, accurately and to the customers card.

Overall: overall positive experience with customer support. Set up was relatively easy.

Worst PMS system

Jun 02, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: There are only two positive things about this PMS system. 1. This is a web based system there can be accessed from anywhere. 2. 24/7 US based phone support.

Cons: The list on cons is long: 1.Frequent crashes and updates that does not add any useful features to the system. 2.Long list of known issues but no intentions of ever fixing these issues. 3.This system is primarily used by Choice hotels so the design and features of this PMS is geared toward choice hotels.It is not a good system for independent hotels. 4.Only few integrations and interfaces to 3rd party platforms. 5.Over bookings happens frequently and when you call them about the over bookings you are told that they will run the so called Delta Report but no body cares to follow up after that.

we have different issues every week.

Aug 10, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like that the program is cloud based so I can log on from home or on the go. I appreciate the updates happen over night.

Cons: groups are unfriendly to work with, every week we have a different issue. lately we have had a lot of printing issues. customer support is sometimes not very good. Most of them have zero accounting knowledge. sometimes wait time for customer service is too long. Would like additional information on dashboard or in reports.

Overall: I did recommend this product to another property and they ended up selecting this product and they have had really bad trouble with it. Now I feel like an idiot.

SkyTouch software has worked extremely well for us the entire 2+ years since we purchased.

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with third part sites (OTA's) such as booking.com, Expedia, etc. is very seamless and error free.

Cons: There are some minor maintenance periods. I had to really stretch to come up with anything negative as we are notified in advance about any scheduled maintenance and the maintenance is infrequent.

Overall: It is the most critical technology we use to manage our hotel.

Vendor Response

by SkyTouch Technology on March 23, 2018

Stan, thank you for being a valued customer for so long!

Once you learn the ins and outs of the program it is 95% of the time great.

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is relatively quick to check in clients . It configures most information and taxes for you as long as it is given proper information . For the most part it efficiently tracks and records most aspects of our business .

Cons: I think SkyTouch needs to simplify No Show reservations that become next day arrivals . The transfer of financial balance should not be anything other than reinstating if need be . It Is a process that you must duplicate then turn into cash transaction etc.

Vendor Response

by SkyTouch Technology on March 28, 2018

Thank you for the feedback, Kari!

One of the Better Cloud Based Systems

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is extremely user friendly and completely cloud based. I have the capability of managing rate changes and other features remotely compared to other software systems.

Cons: Some of the changes they make are better suited for other properties and it is not customizable. The team collects input for users over time and sometimes implement changes that do not necessarily apply to all users. As the user, we cannot opt out of the changes.

Overall: It allows flexibility by avoiding to have to physically be at the property to make changes.

one bad single experience that has never been handled

Mar 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: generally great. The review I provided last week got me absolutely nowhere after being treated the way I was

Cons: Since my last review was the only negative review I have ever posted, No one has EVER bothered to respond to me, so why on earth would I bother ever leaving another review, they obvious don't get read, nor does anyone care enough about the end user or their complaint.

Vendor Response

by SkyTouch Technology on March 23, 2018

Thank you for the review, Scott. It looks like our support team has been trying to reach out to you and I have let them know to try contacting you again.

just as nice as your Franchise Choice Advantage

Mar 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its simple,

easy to navigate,

the customer service is always available 24/7 to help.

always up to date

Cons: The system is slow moving, Skytouch support wait time is ridiculously long.

The updates they do seem to make the system very slow.

Overall: Its easy for the staff to pick up and learn.

Vendor Response

by SkyTouch Technology on March 29, 2018

Thank you for the review, Tiffany. We really appreciate your feedback.

Your tech people are great to work with, very nice and knowledgeable.

Mar 20, 2018
4/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: The look of it... Some of the features I think it are could once you find them. It seems as though we have lots of reports but yet many are not needed. I would like to sit with your develop team sometime.

Cons: That the functionality when it comes to Goups and Direct Billing, accounts receivable really need ALOT of work...your software is behind others and doesn't seem to be improving. The people designing it clearly have never worked in hotel. You should get some help so the developmental team listens to the client or even your techs!!

Vendor Response

by SkyTouch Technology on March 23, 2018

Hi Debora. We continuously work to improve our products and will take your feedback into consideration. Thank you for the comments.

The software is easy to use.

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The accessibility and the easy to understand and find what you need to do. All the reports you have available.

Cons: Nothing with the software. My problem is with the tech support. It seems like every time you call they can't really help you. They have to put it to higher tech and it seems like things take a while to get fixed

I have only ever used this program. I like it just fine.

Aug 10, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the recent accounts option. The speed moving from page to page is generally pretty good. I love the home page with maps and weather pages.

Cons: I send email thank yous to all guests. The guest email should print out on the registration form instead of the drivers license.

Overall: It was easy to learn.

A very easy to use and intuitive system. Perfect for smaller hotels without much complexity.

Aug 11, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy for new users to learn, and very stable. Has all basic features you would need. Most information is readily available and well labeled. Customer support is very responsive (but follow up can lack).

Cons: Not very complex or flexible revenue management functionality. Certain processes can be time consuming if you need to do them several times in a row, but this is fairly rare. Rate overrides are a little difficult. More info could fit on one screen. While the simplicity is nice, having more info at one time would eliminate steps.

Overall: Ease of use for entry level staff. Reasonable Price. Flexible web-based system.

It is so easy to use!!

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have worked at the hotel for 7 years and we have used 5 different systems, and nothing compares to skytouch! Its fast, accurate and user friendly!

Cons: I wish the prepaid reservations would auto put in address of guest. When we go to check prepaid guest's in it always sends us a user error and we have to go clear back into the reservation and basically remake it all.

Vendor Response

by SkyTouch Technology on April 20, 2018

Thank you for your kind review, Amber. We are happy to have you as a customer!

Reset password issue

Aug 11, 2017
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The accounting/bookkeeping reports with QuickBooks. The alerts and the ability to leave messages on the Community Board/opening log in.

Cons: Tape Chart not able to view past info. Inability to easily make a promo for a room block on line - involves upping to a ridiculous amount the regular bookings to block all but promo. Posting adjustments- inability to just void a recent transaction error. No Show - unable to reverse if necessary.

Great for the most part.

Dec 19, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use and your customer support is well knowledgeable. The system is very easy to navigate through.

Cons: The only bad part is the occasional outages and the maintenance. During the mornings the system seems to run a little slower for some reason.

Overall: Nothing that I know of.

GREAT

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASY ACCESS, EAST TO TEACH, EACH TO TRAINING NEW EMPLOYERS. ANYWHERE TO ACCESS TO DIFFERENT OS. EVEN TABLET.

Cons: LESS FUNCTIONALITY SUCH TAX REPORTS, FUTURE AVAILABILITY CHECK, BLOCK ROOMS, AND RATE CHANGING AND SETTING

Overall: USED FOR OVER YEARS. PRETTY RECOMMEND TO ANYONE

Customizable, clear, easy usability

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a good, customizable platform for both property use (daily business tracking) and corporate use (reporting).

Cons: We would love more ability to customize reports or create a report set that can be run every day.

Overall: Overall, the platform is incredibly accommodating for both nightly and extended stay business. It allows us to accurately track business and monitor upcoming reservations as well as run trends on past activity.

So far it has been really good for us

Dec 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: mostly self explanatory and great help with Skytouch Support every time I have used it. I like the group functionality

Cons: I need to make promo codes for events and there is not a way to restrict the general public from booking rooms online while letting our event guests book using a promo code...this makes no sense to me as I have been able to do it with all other software.

Over all I find Skytouch very easy to use.

Aug 12, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How easy it is to find information and navigate through the different tabs and finding guests information is easy

Cons: I don't like that you can't transfer funds from one account to another account with the guests same name.

I have used Skytouch system for many years. Came from Choice Hotels

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: user friendly and love the reports....as I mentioned I have been using skytouch for many many years..

Cons: slow.....many times it is slow when the hotel is busy the system seems to take longer to generate and check people in

Overall software works well for this property.

Mar 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Tape chart, cloud based, customer service excellent.

Dash Board . Easy check-ins and checkouts, ease of training new staff

Cons: Do not like that you can't transfer deposits, funds from one acct. to another.

Would like to be able to transfer a gift certificate into the reservation when a guest calls to book.

Vendor Response

by SkyTouch Technology on March 26, 2018

Thank you for your review, Amy. We really appreciate the feedback.

SkyTouch is very user freindly.

Aug 10, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The look and feel is very app like. Everything is easy to find and does exactly what it says it will do, as mentioned in the hover function.

Cons: They are limitations in functionality - the ability to set up room moves would be nice, just as rate changes can be set up. On the reports it would be nice to see the selected filters at the heading of the reports when printed.

Very easy to use, worth the money

Mar 20, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. Set up was easy and the cost was well worth it. Community board is a nice feature. Tape chart is nice to use.

Cons: Rate Management Part. Very hard to set certain rates for groups or blocks. Always cleaning out your cookies/browser. Always doing maintenance. Makes you save stuff a zillion times before continuing.

Overall: Able to access from any where or any device. Doesn't have a server everything is cloud base which is nice.

Vendor Response

by SkyTouch Technology on March 23, 2018

We appreciate the feedback, Kimberley. I have sent your comments to our product support team to help walk you through rate management.

WHEN your system is working it is great, although it is not dependable.

Mar 20, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Programs are user-friendly and easy to understand.

Cons: Lack of consistency and dependability. Lack of timely support and communication with support team.

Overall: Many until your systems started to implode 2 years ago.

SkyTouch is very user friendly. Little train if you know computer programs.

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of use. Drop down menu or tap make it easy for the staff, and the different of options they offer to get to where you are going is amazing.

Cons: Direct Billing and Group blocks, it is all the little steps you have to do to make it complete. Also a group block does not show up on the day of arrive even when you have not checked them in yet.

I enjoy the ease of use, there is a lot that needs to be fixed

Mar 23, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I enjoy the ease of use and that it is cloud based, it is colorful and attractive for new staff, we have two way integration with Site Minder and this has saved a lot of time and energy.

Cons: There are many things that need to be fixed. The reports for simple marketing purposes do not work at all, they do not pull any data from the simple item in a reservation such as country. The letters to guests cannot be adjusted which is crazy to me. Also there are so many things that they say they know about and they will be changing and it does not seem like anything will change.

Overall: Cloud based has been great also two way integration with siteminder has been a great time saver.

Vendor Response

by SkyTouch Technology on March 29, 2018

Monique, I am glad to hear that you find our system easy to use, and that our Siteminder integration has been helpful to your property. Feel free to reach out to feedback@skytouchtechnology.com if you would like to discuss your suggestions further.

Very simple to use and navigate

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use , and great customer service , easy to understand commands, and navigation of the software is super

Cons: The glitches, sometimes cause pain in the butt trouble shooting, but it doesn't happen to terribly often

Overall: It makes my job easier

Vendor Response

by SkyTouch Technology on May 02, 2018

Thank you for the review, Ashley! We are happy to have you as a valued customer.

This was a huge upgrade from our prior Software.

Aug 10, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The best thing of this software is being cloud based. Having the ability to get up to date information on the spot from anywhere in the world.

Cons: it makes no sense to have to log in multiple times to have to go to different areas. It is more of an issue when using your phone or tablet.

Overall: CLoud solution.

Errors come up when making notes. Can't change reservations on certain rate plans.

Aug 18, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It's sensible for reservation information input. It walks you through information you might forget to ask. But there are way more con's than pros. This is rediculous you have to write a minimum # of charachters.

Cons: Its disfunctional, many errors cause you to start a reservation over. You can't change a reservation from a 3-day rate plan to a 2 day even though you try to remove the plan that offers the discount. This survey is rediculous.

Easy to use. Customer service is great except long hold times.

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: On screen look. Ease of use. Folios are easy to find. Easy to train new employees as well. Audit is simple.

Cons: Different reports are needed. Suggestions were sent a long time ago but not responded to. Reporting sometimes does not match real time.

Vendor Response

by SkyTouch Technology on March 23, 2018

Thank you for the great feedback Douglas!

Some of the features are not as easy to use as they should be.

Mar 25, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Cons: Posting credit balances in the direct bill accounts is not very easily done. Some of the features have to many steps involved in them. It is not easy to find some of things I need right away or I can't access them without calling sky touch for help. As the General Manager I would think I would be able to a bit more control over certain aspects and function of the system.

Vendor Response

by SkyTouch Technology on March 28, 2018

Thank you for your feedback, Rita.

It's a very easy and helpful OS that I use almost everyday.

Dec 19, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy, manageable, offers help, great customer support, easy to do corrections, very organized.

Cons: It can run a bit slow at times and i wish there was a way just to delete actions in a guest folio rather than having to adjust them.

It has been better in regards to our old program

Aug 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is awesome having the help on the desktop & also customer support. It is easier in a lot of ways than our previous program but there are a few things that I would like to see added or updated. Our company has sent in requests for them.

Cons: The front desk clerks are experiencing some trouble & there are a few things that take longer for them to do.

Overall: Updated & being cloud based.

I don't like the tier system...prefer to just enter whatever rate I want.

Aug 10, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of access, not overly complex. Glad that the rate system has an override function, but the default is set to just 100 days out...I should be able to override anytime in the future.

Cons: I don't like the rate tier system....prefer to just enter whatever rate I want. Plus the occupancy report does not include block revenue with rooms not picked up yet...completely throws off my ability to enter OTB revenue.

Overall: Ease of access

Overall the experience has been good. The fact that the program is web-based has been very useful!

Aug 10, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I really enjoy that the program is web-based, as this allows me to work on the go. It's a very simple system to learn and teach to my staff.

Cons: I wish that the rate management system worked better. We experience quite a few errors with it. The main issue is with the timing of closing the property to arrivals and revenue changes. Sometimes these changes never hit the system...

Most of the functions are pretty helpful, but when we need help, the waiting time is too long.

Jan 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We can easily manage our arrival and depart list, and also the type chat function is very helpful for us to arrange our reservation.

Cons: During our use, sometimes we will have double charge problem, overbook problem due to the system. The customer service is pretty good and helpful, the only thing is the phone line always busy and the waiting time is too long.

Easiest program I have used in a very long time!

Sep 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly! Tech support is so friendly and ready to help with any question or concern! The check in process is quick and easy along with the check outs!

Cons: I don't like how we cant look up rooms by just the room number. The refund process is tricky as well.

Overall: Its a great program to use in a fast pace business! It is user friendly and the support that comes along with it is unbeatable!

User Friendly

Aug 10, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very simple to use if you have never used another system, customer service is almost always FANTASTIC. You have some great people in place for helping and not making us feel dumb. Love being able to log on anywhere.

Cons: Wish there was an easier way to have packages and keep invetory count of rollaway beds and other misc. items. Same with meeting rooms.

SkyTouch is easier to use than our past PMS and we appreciate the ability to train someone faster.

Dec 22, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of training new employees, the reservation process, the home page that you are able to change to fit your property.

Cons: The group functions (not being able to change rates per day, and some glitches that have caused us to have group rooms unaccounted for. Also the downtime that hits us during our check in time in the PST time zone.

The program has been really easy to learn

Aug 10, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The way it looks and the way it is laid out. I love to be able to call support or chat with them at any time. I love that you can access it from your phone. It is very easy to make a reservation and see all available rooms and rates at once. Booking into a group block is extremely easy.

Cons: I work with a lot of groups and the program seems to not be highly group oriented. For example: group expected totals, each room transferring over at the end of the stay rather then per night, no group number totaling at the bottom when booking a room......

Overall: I can be more proficient and get more done in a day and easily book groups without having to look in multiple locations for availability and pricing.

SkyTouch has been a huge upgrade compared to our previous pms system. They have a great IT team!

Aug 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software meets most of my needs and is easy to navigate without too much confusion. It rarely has issues and the technical support team is great to work with.

Cons: The thing I like the least is all the software updates its seems like we do them too often. I wish there were easier ways to do rooming list.

This system was not properly introduced to the staff for training and became confusing

Jan 03, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: the layout seemed simple and the activity bar was convenient when it worked. It has been a while since I've had to use skytouch, but I used it as a guest service agent at a previous hotel. However, i did have an over all negative experience with it.

Cons: While the system is designed to be simple and user friendly, it was not properly implemented at the time of set up and made situations of posting and payments difficult for front desk agents. It didn't allow for multiple tabs to be open or for quick and easy posting options. It didn't allow agents to fully serve guests unique requests the same way were did previous to the system change. Skytouch made the job more difficult. Another example being with how it saved previous quests but only select information and made companies difficult to find and attach to profiles. Duplicating a reservation also didn't work because you still needed the CC info memorized to re-add the information to the new identical reservation.

Overall: Compared to what we used before, I didn't see any benefits of this product.

night mare. It is a problem one after the other.

Mar 23, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: You have a lot of reports to choose from and detailed. And the 24 hour customer service. there is also a help section if you need it. k

Cons: had problems wherein some reservations did not communicate with skytouch. It wasn't solve until almost a month. Some credit card information did not migrate to the skytouch. A lot of problems

Overall: None yet. As we are still overcoming a lot of hurdles. We are still working on issues. I hope this will be better from the old system we have.

Vendor Response

by SkyTouch Technology on March 29, 2018

Agnes, thank you for your patience as we worked through those hurdles. We are glad we have now been able to resolve most of them. Feel free to reach out to feedback@skytouchtechnology.com if you would like to discuss the issues further.

Best Software we have used

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Intuitive Nature, Easy to train staff, online training. Credit Card interface Web based-no special hardware needed!

Cons: Some copying functionalities are missing like no shows and future reservations cannot be duplicated.

Vendor Response

by SkyTouch Technology on March 29, 2018

Thank you for being a value customer, Richard. We appreciate your review.

Easy to manage functions

Aug 17, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to learn and has very helpful support team with online help. So your never left guessing.

Cons: I so not like the tape chart. I think it should be able to show all rooms at once without scrolling up and down.

Overall: A better knowledge of hotel management from housekeeping to maintenance and front desk

Very user friendly

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes the job easier, the program allows you to move through the process of a reservation with out any stress.

Cons: Skytouch still has some bugs in it sometimes shows that there are no rooms when clearly there is. Luckly that has only happen a few times on non-busy days.

Customer Support is fast and friendly. Software was easy to learn.

Aug 10, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Customer Support (Tech Support), Rate management is easy, and very easy to customize. Customer service was great through the whole set up process. Good training program.

Cons: Reports can generate slow (mornings usually). More expensive than our last property management system.

This system is very user friendly.

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is very easy to learn and provides a good platform for my reports. Most information for previous guests is easy to find and we are able to customize every need to create a complete picture of our guest profiles for future uses.

Cons: The group functionality could be more complete and the information easier for a busy front desk agent to access, especially a quick glance at rates and room types specified for a specific group. Many times a guest will not say they are with a group until the reservation has been almost completed and then the base info is harder access to answer guest questions.

This is my 2nd hotel using SkyTouch - recommend it to everyone!

Aug 10, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of functionality, very user friendly, intuitive for the hotel industry. Training was too the point and quickly accessed for my staff. Remote access is amazing! Can't wait for the app!

Cons: Customer service / tech support takes a long time to get back to you.

The group "Reservations" tab has changed within the past year - I liked the old layout better for Group Masters.

Overall: Remote access, ease of HOS use, easy compatibility with Channel Manager / SiteMinder, purchase and tech support.

Very User Friendly

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The customer support is excellent and this software is extremely easy to use. The fact that it also a web based application is very helpful.

Cons: It would be nice to have a few more revenue management capabilities. This could include the ability for adding add-ons.

Decent PMS with limited functions

Aug 10, 2017
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Vary easy to learn, simple navagation and easy to price the property. Overall smooth PMS with nice features for smaller hotels without meeting space.

Cons: Limited package functions...i.e. limited ability to offer dynamic packages. Limited billing options for larger groups.

Love it!! Skytouch is very user friendly and has all of the functions needed to operate a front desk

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Web based which is wonderful to be "at the hotel" all of the time. The system is so easy to train users on and so simple to understand.

Cons: The only thing I can think of is that you can't move a balance or a line of posting from one room to another.

New to industry I was trained by a skytouch representative. I found the program so easy to use!

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support was excellent and fast. They did not make you wait on hold and we're so nice and patient with me. I don't think I ever waited more than a few minutes for someone to get on the line and help me.

Cons: The down time for upgradea was sometimes inconvenient but overall it was a total positive experience working with skytouch. I can't say anything negative about this company to be honest. I have worked with several systems and this is the best one out there.

Overall: Learned how to maneuver reservations around to make it easier and more efficient way of checking people in and out.

Service has been very helpful. Finding the work arounds for functions that are lacking.

Aug 10, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Group check ins, printing group reg cards, group check outs, customer community, and community board.

Cons: The system feels like 1.0. It's a great start, but there are some features that need to be worked on. Group blocks are ineffecient to enter, adjustments to folios are tough to make or unable to make, no flexibility with charge routing, cumbersome with changing and duplicating reservations, unable to change market codes.

Always very friendly and helpful Customer Service reps!

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy; someone always there when I need help; system is nice and fast, making check-ins easier for both the front desk and the guest/guests in line waiting

Cons: When I book a reservation from the customer's profile and ask it for future reservations, it often does not show any, which sometimes results in duplicate reservations

Vendor Response

by SkyTouch Technology on March 23, 2018

Thank you for the review, Vicki! We are glad to hear we've helped improve your check in process.

Its a pretty great system and the reps are always willing to help out anyway that they can

Aug 10, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use, and ease to learn the system. I taught myself how to use it and I must say it was a breeze for my first time ever using a property management system!

Cons: the fact that sometimes it will stop performing normal functions or lock up and not give an explanation as to why I cant perform a certain function , and after problem solving I eventually figure out.

Overall: Ease of reserving and checking in and out guests

Still have a few glitches but all in all in a good software

Mar 24, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: web based system , Faster than other systems. very easy to use. Tech support is quick to answer phones.

Cons: takes awhile daily to log in. Need to clear data everyday first, most of time folios wont print have to switch computors. sometimes if guest staying 1 day it prints a rates for 7 days on folio sheet guest signs

Vendor Response

by SkyTouch Technology on March 28, 2018

Thank you for your review and your feedback, Janet.

Awesome!!!

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that this system is user friendly. We were originally using Sabre and their PMS system could not do what we needed it to do as we are a unique property here in Florence, AZ.

Cons: Probably at initial set up it didn't drop all our reservations into the SkyTouch system from Sabre system. A lot of manual inputting of reservations.

Overall: Easy to navigate through.

very easy to use and move around system

Mar 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its easy to adjust charges between folios, and it walks you through making a reservation so nothing is missed

Cons: I do not like not being able to change certain guest info after they have checked out. And cannot change or view group rate code after the group has been set up.

Vendor Response

by SkyTouch Technology on March 28, 2018

We appreciate the feedback, Stephanie.

Very easy to use! Thank you!

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I worked audit last night for the first time since we switched systems and it literally took me 10 minutes to do everything it was great!

Cons: I'm still having issues with refunding, authorizing and splitting payments but that will come in time.

Overall: There are too many to count.

A little difficult with switch over with OTA's and sabre, otherwise very smooth transition.

Dec 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Accessibility, and being able access the software from anywhere. The ability to run reports as desired.

Cons: The search feature is a little cumbersome, its hard to pull up previous stays while booking a new reservation.