# SkyTouch Hotel OS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SkyTouch Hotel OS the right Hospitality Property Management solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132368/SkyTouch-Hotel-OS/reviews --- SkyTouch Hotel OS 4.3 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 12th, 2025 # Reviews of SkyTouch Hotel OS Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews sp suchita p Self employed Information Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “This software is simple and easy to use.“ November 11, 2022 VM Viktoriya M APHospitality, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Ease functionality of the service cloud.“ July 2, 2021 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dean L. Hotel Director of Sales Hospitality Used the software for: 1-2 years ### "They got PMS basics right" February 1, 2019 5.0 Overall experience is very positive from our operations team. As a DOS I look forward to the day that Skytouch ads sales functions so we can have an integrated and interfaced group sales component! Pros This basic hotel management software is easy to use and reliable. Cons Skytouch does not have group sales support functions that I have become reliant uponfrom other systems at other properties. Review Source DM Dan M. General Manager Hospitality Used the software for: 2+ years ### "A comprehensive PMS at a reasonable price" February 9, 2021 5.0 SkyTouch Hotel OS allows us to easily manage our hotel. Our management team can troubleshoot reservations from home, and their 24/7 tech support team has been fantastic. Pros The ability to drag-and-drop reservations into specific rooms; the integration with SiteMinder; the cloud based platform; Cons The fact that, at the time, we could not import existing reservations from our previous system. Our staff were able to manually make existing reservations in the new system, which ended-up providing good practice. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing SkyTouch Hotel OS Primarily functionality. Switched from [Maestro PMS](https://www.capterra.com/p/2437/Maestro-PMS/) Our former PMS had additional fees for remote hosting, was not able to easily integrate into a Channel Manager, and was more than twice what we ended-up paying for SkyTouch. Review Source Response from SkyTouch Technology July 15, 2021 Hello Dan, Thanks for your positive feedback on SkyTouch. I understand how nice it would've been to import existing reservations into our system. It's actually a PCI compliance issue that does not enable this to be a viable option. Should you ever need anything, please don't hesitate to reach out to me on my personal cell phone number listed below. Thanks! Aaron- (602)703-7237 AW Asia W. Owner Used the software for: Less than 6 months ### "In short, the product was oversold and underdelivered" February 13, 2018 2.0 Pros I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in. Cons My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with this product, we would never have to worry about being offline, because even if our Internet or power went out, it would save and give us access to our reservation information and re-sync whenever the internet or power came back on. There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product. In terms of navigation, you need to pull up multiple tabs to achieve one objective, even though a basic UX designer could and would design a better process. We thought housekeeping would be easier with Skytouch. However it requires navigating through two different processes in order to produce a single list, and then exiting out of everything to generate a report. We had MANY other issues, that we tried to resolve. We have wasted so much time and money on implementing and using this software, I regret ever using this product. I should have run during the sales process, when they spent more time talking down their competitors rather than talking up their product. Review Source Response from SkyTouch Technology February 14, 2018 We understand are not a fit for every hotel. We hope that you have found the solution that fits your needs. If we can be assistance to you in the future, please don¿t hesitate to reach out to us. ML Miguel L. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great System" September 15, 2019 5.0 I had the oportunity to set up my entire systemand configure all and sink with my hotel. Overall it have been really greattowork with and easy to configure,the help at support is really great and they do the best to help out to fixed any problem or to answer any of your question or doughts. Pros It'seasy to used, help with overall setups and manage ans is easy to work with and manage. Cons It have minors cons, like thetype chart not allowing you to see back on days, system set updon't allow youto configure the space of the Registration card and other stuff that you thing wile working with the systam that are just toghts that you say if it just do this will be even better. Switched from [RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/) Was an aministrative desition,I just configure and help the companyto make the move ments of the systems Review Source Response from SkyTouch Technology September 17, 2019 Hello Miguel, Thanks for your business and support of SkyTouch. I will reach out to you via email so we can schedule a call and go over some of the improvements we are making to the tape chart functionality. VR Verified Reviewer Director of Revenue Management Hospitality Used the software for: 2+ years ### "Great Operating System" December 5, 2019 5.0 Great experience mainly due to the design of the software. It integrated well and most importantly provides updates and training that brings everyone up to speed quickly for a fast & seamless implementation. Pros The system was built to be easy to use and train new employees quickly. It allows flexible scenarios to be easily accounted for through a great product flow design. Cons Customer support was at times difficult and the time to resolution longer than you would expect. Although i will fully admit it was rare we had any major system issues or downtime. Review Source Response from SkyTouch Technology December 9, 2019 Thanks for your review of SkyTouch! If you've ever having a difficult time reaching our support line, please reach out to me anytime at my per my contact info below. We just released a number of new integrations and features, I would also be happy to discuss that if there is any interest. Aaron Price Account Manager O 602-337-2812 M 602-300-1633 VR Verified Reviewer Front Desk Agent Hospitality Used the software for: 6-12 months ### "Terrible UX" May 1, 2019 3.0 Complicated and unnecessary steps to complete a task. Give users feedback message when sending out confirmation/cancellation e-mails. Pros I only liked the little icon that displays when you collect payment from a guest. That's very useful to have on the arrival list. Cons Almost everything. There's rarely any feedback message when you send a confirmation/cancellation e-mail to guests. Most times it never makes it to a guest's inbox. Lots of error message that offers no solution. For our flow, we have to fill out a guest's contact info before we take their card information. When a cardholder name is blank, there's an error message that displays and tells us we have to fill it out. Very inconvenient when you're trying to save a guest's info and you can't because of that error message. Results in us having to cancel the changes which clears everything you made in the input field! Review Source VR Verified Reviewer Guest Service Manager/ Revenue Manager Hospitality Used the software for: 6-12 months ### "SkyTouch is easier to use than our past PMS and we appreciate the ability to train someone faster. " December 22, 2017 4.0 Pros The ease of training new employees, the reservation process, the home page that you are able to change to fit your property. Cons The group functions (not being able to change rates per day, and some glitches that have caused us to have group rooms unaccounted for. Also the downtime that hits us during our check in time in the PST time zone. Review Source VR Verified Reviewer Director of Revenue Performance Hospitality Used the software for: 2+ years ### "Very User Friendly" December 19, 2017 5.0 Pros The customer support is excellent and this software is extremely easy to use. The fact that it also a web based application is very helpful. Cons It would be nice to have a few more revenue management capabilities. This could include the ability for adding add-ons. Review Source VR Verified Reviewer Office Manager/Event Coordinator Used the software for: 1-2 years ### "So far it has been really good for us" December 19, 2017 4.0 Pros mostly self explanatory and great help with Skytouch Support every time I have used it. I like the group functionality Cons I need to make promo codes for events and there is not a way to restrict the general public from booking rooms online while letting our event guests book using a promo code...this makes no sense to me as I have been able to do it with all other software. Review Source VR Verified Reviewer Front Desk Manager Hospitality Used the software for: 6-12 months ### "The SkyTouch Difference!" February 8, 2019 5.0 Pros What I like most about the software is the ease of use. SkyTouch has allowed us to cut down our training time for new hotel front desk agents. SkyTouch Learning adds an extra bonus of virtual training as well. Cons There honestly isn't much that I dislike about the software and the only dislike that I have is the layout of the registration card. The layout of the registration card is too limited on the number of allowed words. Review Source EW Erica W. Business Analyst Hospitality Used the software for: 1-2 years ### "Customizable, clear, easy usability" October 9, 2018 4.0 Overall, the platform is incredibly accommodating for both nightly and extended stay business. It allows us to accurately track business and monitor upcoming reservations as well as run trends on past activity. Pros It is a good, customizable platform for both property use (daily business tracking) and corporate use (reporting). Cons We would love more ability to customize reports or create a report set that can be run every day. Review Source BW Brandi W. Operations Manager Hospitality Used the software for: 6-12 months ### "Easy to use and teach" September 27, 2020 4.0 Overall it has been great. Easy to use and easy to teach! Pros How easy it was to maneuver through the different pages. Had multiple options to jump from page to page. Cons The system froze much more than I thought it should have. Had to call tech support multiple times. Review Source Response from SkyTouch Technology July 15, 2021 Hello Brandi, Thanks for your feedback on SkyTouch. I apologize my response is a little late but I did want to make sure you have everything you need to be successful on SkyTouch. Please reach out to me on my personal cell phone number below if I can be of any help. Thanks! Aaron- (602)703-7237 NP Nilesh P. GM Hospitality Used the software for: 2+ years ### "easy access" November 2, 2018 5.0 Pros easy and any where you can assess from world Cons rate management some time not work also house keeping report not proper generate of last week who did clean and how many Review Source DR Debora R. Rooms Division Manager Used the software for: 6-12 months ### "Your tech people are great to work with, very nice and knowledgeable." March 20, 2018 4.0 Pros The look of it... Some of the features I think it are could once you find them. It seems as though we have lots of reports but yet many are not needed. I would like to sit with your develop team sometime. Cons That the functionality when it comes to Goups and Direct Billing, accounts receivable really need ALOT of work...your software is behind others and doesn't seem to be improving. The people designing it clearly have never worked in hotel. You should get some help so the developmental team listens to the client or even your techs!! Review Source Response from SkyTouch Technology March 23, 2018 Hi Debora. We continuously work to improve our products and will take your feedback into consideration. Thank you for the comments. JM Jonathan M. Corporate Director of Revenue Management Hospitality Used the software for: 6-12 months ### "A very easy to use and intuitive system. Perfect for smaller hotels without much complexity." August 11, 2017 5.0 Ease of use for entry level staff. Reasonable Price. Flexible web-based system. Pros Easy for new users to learn, and very stable. Has all basic features you would need. Most information is readily available and well labeled. Customer support is very responsive (but follow up can lack). Cons Not very complex or flexible revenue management functionality. Certain processes can be time consuming if you need to do them several times in a row, but this is fairly rare. Rate overrides are a little difficult. More info could fit on one screen. While the simplicity is nice, having more info at one time would eliminate steps. Review Source KW Khristopher W. Front Desk Clerk Hospitality Used the software for: 2+ years ### "Great for the most part." December 19, 2017 4.0 Nothing that I know of. Pros Very easy to use and your customer support is well knowledgeable. The system is very easy to navigate through. Cons The only bad part is the occasional outages and the maintenance. During the mornings the system seems to run a little slower for some reason. Review Source JY Jacob Y. Assistant General Manager Hospitality Used the software for: 1-2 years ### "Best investment!" February 8, 2019 5.0 It’s been an amazing experience so far! We hope to stay with this company for many years to come! Pros We are a 77 room facility and we are slowly growing and remodeling. With this OS it’s super simple to change a room type and the rate, and it’s simple to build the rate calendar for years to come! Cons There’s some bugs when the updates come out. There’s times we don’t have access to the system. But it’s usually corrected quickly. Review Source CD CASE D. DIRECTOR OF FRONT OFFICE Hospitality Used the software for: 1-2 years ### "SkyTouch is very user freindly." August 10, 2017 4.0 Pros The look and feel is very app like. Everything is easy to find and does exactly what it says it will do, as mentioned in the hover function. Cons They are limitations in functionality - the ability to set up room moves would be nice, just as rate changes can be set up. On the reports it would be nice to see the selected filters at the heading of the reports when printed. Review Source KK Kathleen K. General Manager Hospitality Used the software for: 2+ years ### "WHEN your system is working it is great, although it is not dependable." March 20, 2018 1.0 Many until your systems started to implode 2 years ago. Pros Programs are user-friendly and easy to understand. Cons Lack of consistency and dependability. Lack of timely support and communication with support team. Review Source CG Clarisse G. FOM Hospitality Used the software for: 1-2 years ### "Skytouch Review" February 8, 2019 4.0 The software itself is user friendly. Easy to navigate and can easily figure out if I'm trying to get into a site I need. Not very compatible with synxis and shift 4 system which is very essential when using reservations and accounting. It doesn't integrate properly. Pros The software is user friendly. Easy access to all reports needed. Cons Too many glitches and it is not compatible with shift 4 system. Review Source AL Amber L. Sales Manager Hospitality Used the software for: 6-12 months ### "Easy to use" June 28, 2019 5.0 Pros Skytouch is a very easy hotel management system to use. I have used other systems in the past and Skytouch is very easy to use. Cons I wish we were able to connect Skytouch to STS so they talked and allowed me to process invoices easier. Review Source BC Brian C. Guest Services Manager Hospitality Used the software for: 6-12 months ### "Overall the experience has been good. The fact that the program is web-based has been very useful!" August 11, 2017 4.0 Pros I really enjoy that the program is web-based, as this allows me to work on the go. It's a very simple system to learn and teach to my staff. Cons I wish that the rate management system worked better. We experience quite a few errors with it. The main issue is with the timing of closing the property to arrivals and revenue changes. Sometimes these changes never hit the system... Review Source KH Kala H. Hotel Director Hospitality Used the software for: 6-12 months ### "User Friendly" August 10, 2017 4.0 Pros It is very simple to use if you have never used another system, customer service is almost always FANTASTIC. You have some great people in place for helping and not making us feel dumb. Love being able to log on anywhere. Cons Wish there was an easier way to have packages and keep invetory count of rollaway beds and other misc. items. Same with meeting rooms. Review Source LT Liz T. Sales Admin. Hospitality Used the software for: Less than 6 months ### "The program has been really easy to learn" August 10, 2017 4.0 I can be more proficient and get more done in a day and easily book groups without having to look in multiple locations for availability and pricing. Pros The way it looks and the way it is laid out. I love to be able to call support or chat with them at any time. I love that you can access it from your phone. It is very easy to make a reservation and see all available rooms and rates at once. Booking into a group block is extremely easy. Cons I work with a lot of groups and the program seems to not be highly group oriented. For example: group expected totals, each room transferring over at the end of the stay rather then per night, no group number totaling at the bottom when booking a room...... Review Source tB teri B. Front desk clerk Hospitality Used the software for: 6-12 months ### "Easy to manage functions " August 18, 2017 5.0 A better knowledge of hotel management from housekeeping to maintenance and front desk Pros It is easy to learn and has very helpful support team with online help. So your never left guessing. Cons I so not like the tape chart. I think it should be able to show all rooms at once without scrolling up and down. 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