# Page 2 | SkyTouch Hotel OS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SkyTouch Hotel OS the right Hospitality Property Management solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132368/SkyTouch-Hotel-OS/reviews --- SkyTouch Hotel OS 4.3 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 12th, 2025 # Page 2 - Reviews of SkyTouch Hotel OS ## Showing most helpful reviews Showing 26-50 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KU Kim U. Owner/GM/CFO, etc. Hospitality Used the software for: 2+ years ### "Good, logical product; excellent customer service and support tools! Thank you SkyTouch!" August 15, 2017 4.0 Logical, easy to use, Tech Support is fabulous! Pros The best thing about the Skytouch HOS varies for me and my staff. For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room. Cons If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition, I cannot get a "visual" on a time period that includes any past days at all. My previous software, and others that I am aware of, provided that visual tool and access to reservations. As an owner, CFO, and the visionary leader in my company that is a HUGE loss to me. Along the same lines, we cannot acquire statistics for more than a 3 month period either making the past difficult/complicated to access and visualize. In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places. Review Source GS Gayle S. Manager Hospitality Used the software for: 2+ years ### "SkyTouch OS" August 15, 2018 5.0 I've seen SkyTouch OS being used at multiple properties and the only issue I see people having with it is it runs a little slow from time to time. Their support team is amazing and is open 24/7. I recommend you try it, you will not be disappointed. Pros SkyTouch Hotel OS is very easy to use for me and staff and colleagues. SkyTouch OS is basically a smaller version of the SkyTouch software. it shows your occupancy for your previous night and the day of. If you have had SkyTouch for over a year yu can see how many rooms you sold last year to this year. You can also see what the prices were on this day last year. It is super simple to use and well worth it. There is also a house keeping tab as well in SkyTouch OS. You can see things like your stay overs, arrivals, and vacant rooms. This tab also shows you your clean and dirty rooms for occupied and vacant. Up top of the housekeeping tap you can type in a special room and see or even change the status of it. For example you click on room 31 you can change it from dirty to clean. If a guest complains about anything you can flag the room and put in notes on what the problem is so that your matance can fix it with out coming back to the lobby or office to ask you what needs to be done. Cons SkyTouch can be slow from time to time. They also do updates quiet often, whitch is great but running a hotel you need your system up 24/7 and a 2 hour update makes it hard to do that. Review Source HS Hunter S. Management Assistant Hospitality Used the software for: 2+ years ### "The EASIEST program to use!" January 27, 2019 4.0 Skytouch Hotel OS is super user-friendly making it one of the easiest PMS systems to teach to New Hires. The User Admin and Rate Management aspects of the program are superb as well. The implementation of the user profile once it is created is almost instantaneous. It also gives you the ability to customize usernames. The software has helped our team gather the necessary information needed for making reservations, creating group blocks and contracts, as well as providing an E-learning platform that gets straight to the point. A+! Pros Compared to other PMS systems, this is definitely one of the easiest to use. Skytouch Hotel OS is web-based and it's systems are updated regularly--this also allows you to login from external devices--HUGE PLUS. The Home Screen is completely customizable to your teams individual needs, allowing you to link external sites to your Quick Links. You can even leave bulletin messages for your team to see upon login. Cons The worst part about Skytouch Hotel OS is their Reports section. Although there is a search function, it is missing some of the filter criteria needed to run streamlined reports. Another downfall for the OS is being web-based. Whenever you have internet/power issues, you can not login to an offline version of the system. Review Source DD Douglas D. GM Hospitality Used the software for: 2+ years ### "SkyTouch Ease" January 14, 2020 5.0 So easy and user friendly. I recommend this product to any hotel owner with 40+ rooms. Pros Very easy and user friendly. Easy to train employees how to use. Customer support has gotten quicker in the last year. Cons Training courses are too simplified. Still an evolving product. Some categories are useless and others can be expanded. Switched from [Maestro PMS](https://www.capterra.com/p/2437/Maestro-PMS/) User friendly Review Source Response from SkyTouch Technology January 16, 2020 Hello Douglas, Thank you for taking the time to provide an online review of SkyTouch Technology. We really appreciate your feedback. One of our initiatives in 2020 is to revamp our training modules. We've gathered survey data from our customers and we are in the process of finalizing our plans. Keep an eye out for our new modules later this year, and let us know what you think. Please don't hesitate to contact us if you have any questions or you feel you aren't getting the level of service you deserve. SkyTouch Technology 1-855-749-3530 PH Patrick H. Business Development Director Hospitality Used the software for: 2+ years ### "Cumbersome but functional" July 17, 2019 3.0 From a management standpoint, it does what it needs to do. I do not book with the software and guests, that is our booking department. But what I want from the software is easier tech support, more timely responses (within an hour at most) and the ability to customize the software to be more functional for our purposes. Pros Web based, ties in with Expedia and other web based booking sites. Cons Lack of custom reports. Many of the report templates are unnecessary for our purposes and it would be best if they offered a custom tool to simply build your own report from scratch. GUI is pleasant but confusing. The tape chart is frustrating cause it only shows 7 day spans. Too many layers to drill down to functional features. Should have a customizable dashboard to limit users from seeing features not used. Review Source Response from SkyTouch Technology July 25, 2019 Hello Patrick, I'm sorry to hear that your experience has not been favorable on SkyTouch so far. Please message me your contact information and our account management team will reach out to you as soon as possible. TR Tosha R. Night Auditor Hospitality Used the software for: 1-2 years ### "I have used several hotel software brands. Sky Touch is simply the best." December 20, 2017 5.0 Pros I like the way the reports are more than just reports. For example the Arrivals List. You can click on reservations from it. In other software you are only viewing a report. You have to go into another menu and then into the reservation itself to access it. This really saves time. On a busy night every second counts! I love the 24 hour Tech Support. As a Night Auditor it really helps to know that I can call and speak to a capable person whenever I need to. Often times my co-workers will ask me to call Tech Support for them with questions since I am less busy with guests. I know I will be helped patiently and professionally. The Tech Support folks take the time to teach me what I need to know instead of just fixing it for me. They answer my rapid fire questions like the pros they are. I love that they are right here in Arizona. . Thank you all! Cons I wish there was a way to look at a rate/check availability then make the reservation from the same place. At this point you have to look up the rate and check availability in one screen then go to a second screen to actually make the reservation. I have no idea if that's possible but it would be very cool if it was. Review Source LA Lori A. General Manager Hospitality Used the software for: 2+ years ### "It makes my life easier! The staff are comfortable using Sky Touch and I can logon from anywhere." August 10, 2017 5.0 Went from a property without a property management system to a property that went "why did I not have this sytem earlier!" Quicker access, more accurate information and data, happier staff, happier guests, more time to do other tasks and additional free time. In general less stress. Pros Customer service is exceptional always! It is easy to use, both daily operations and especially Rate Management. It is quick - it provides me with the information I need to do my job and stay on top of things. All departments can utilize Sky Touch and I can access the system from anywhere. It allows you to perform your duties in hospitality and still allow you to have a life outside of work in an industry that never closes. Cons The same thing that applies to all software - the "real time" factor when the property is reaching maximum occupancy. All properties have the same problem that reflects on the issue of being overbooked if the reservation lags on getting integrated to your system. The issue is with the industry and not the software. Review Source MN Marj N. General Manager Hospitality Used the software for: 2+ years ### "Skytouch" July 29, 2019 5.0 Pros We had previously been with Choice Hotels and this Software was very similar . So when we decided to go independent, It only make sense to choose a system that was so close to what we were familiar with. Ease of changing system & training employees was a piece of cake. Cons I have had no issues. Would choose this system again if needed. Review Source EB Edgar B. General Manager Hospitality Used the software for: 6-12 months ### "The system is so easy to use and never goes down. The team and I are extremely happy!!" December 20, 2017 5.0 No more headaches!!!!!! Opera PMS was the worst service ever. Thank you and your team for such Great Service!!!! Pros Rate management , Housekeeping Room assignment options. Most of all, the check in , check out and reservation process are so quick to get done!!! Cons 1\. It would be nice to extend the Occupancy Snap Shot up to 1 year, instead of three months only. 2. Show a total of forecasted revenue on the Reservation Activity Report. 3. Extend the window time of inactivity for Rate Management. 4. Expand Bar Levels from 9 to at least 15. Rates in Downtown Chicago IL. Change constantly and the current bar levels don't work much. Manual over rides are time consuming. THIS FEATURE IS EXTREMELY IMPORTANT TO EXTEND. 5. From & Too check out dates on registration cards need to show actual check in and check out dates. Currently the check in and check out show the same dates. Example; Check In 12-20-17, Check Out 12-20-17. It should say Check In 12-20-17 and Check Out 12-21-17. Other than this. Everything else is great. I hope to hear from someone soon and let me know if these changes can be made? Thank you. Review Source VF Vicente F. Front Desk Manager Hospitality Used the software for: 2+ years ### "user friendly" December 30, 2017 4.0 experience with a new hos system Pros \-check in process - you can drag multiple items to folios which is a plus -overall checkout process Cons \- cant do multiple reservations at once - system wont save correctly most of the time if you change from USA to any other country when putting in guest info - you have to go back to USA in order to save - you cant suppress rate and also place notes simultaneously , you have to save each individually - Many reservations come through with credit card expiration dates inputted incorrectly causing errors during check in . -When trying to duplicate a reservation the credit card expiration date does not save so you have to set the guarantee payment to cash then go back to the old res and unmask the credit card info, it is too many steps that take up valuable time. Review Source KW Kerry W. General Manager Hospitality Used the software for: 2+ years ### "easy to use - a lot of options to customize your property " August 10, 2017 3.0 overall positive experience with customer support. Set up was relatively easy. Pros I like the customization of Skytouch PMS. It's very simple to use compared to other Property Management Software. Running reports is simple. Customer support is pretty quick to get back when anyone has an issue. Cons The item I like least would be concerning any kind of adjustments after checkout. If you are needing to refund 20% back you must do multiple steps in order to adjust this off correctly, accurately and to the customers card. Review Source GS Gayle S. Manager Hospitality Used the software for: 2+ years ### "We have been using skytouch since we changed our Hotel's name. And I must say it is fantastic." February 13, 2018 5.0 Easy to use. Pros This software is amazing to use for all of our staff. The Customer Support is 24/7 and since I work nights it helps me get all my answers needed whenever I need them. The support staff is well knowledgeable and very friendly as well. The software is very easy to use and to navigate through without much training. You can set up groups in their own tabs and even direct a payment to one room. These features are very nice when someone books more than one room from us. Another thing is this software is all server based so your computer never runs slow with trying to save everything in files on your computer. Cons There is only a couple of cons when it comes to Skytouch. Review Source SS Stan S. CEO Hospitality Used the software for: 2+ years ### "Couldn't be Happier" July 18, 2019 5.0 Our rate management is very easy because of SkyTouch. Pros The integration with third party web sites (OTA's) is easy to use and well designed. Cons Our staff has indicated they have no dislikes at all with SkyTouch. Review Source DI David I. General Manager5 Hospitality Used the software for: 2+ years ### "Sky Touch in SF" July 31, 2019 5.0 Overall experience is excellent and cost efficient. Pros Web based Intuitive operation Easy to use/learn Cons Group Aspect limited Limited reporting capability Reason for choosing SkyTouch Hotel OS Probably costs effective and web based platform. Review Source Response from SkyTouch Technology August 1, 2019 Thank you for being a SkyTouch advocate! I see some notes that you've been working with Aaron Price from our Account Management team. I'll let him know of your great review. BW Brian W. Banquet Manager Hospitality Used the software for: 1-2 years ### "Sky's the Limit" July 26, 2019 5.0 Pros Favorite thing with this product is the customer support is there to help you and get the best out of the product. Cons It updates quite a bit and leaves you without your desktop view. Review Source Response from SkyTouch Technology August 2, 2019 Thanks Brian!We appreciate you advocating for SkyTouch and your kind words about our support team. We're constantly improving and here 24/7 to support your business.. TD Tonny D. General Controller Hospitality Used the software for: 2+ years ### "Utmost User friendly program and syncs with all my OTA's" August 18, 2017 5.0 Better control of room inventory, rates, accurate reports. Pros Extremely accurate; detailed reports, folios and the different views, group master is very helpful to manage charges to groups! Cons There are a few features that I would like added such as moving payments within a Group Master folio that are incorrectly posted to an individual folio belonging to the group. I recently experienced a posting error that could not be moved to the group master folio. I was told by support that only charges could be re-routed but NOT THE PAYMENTS! Review Source ED Elizabeth D. General Manager Hospitality Used the software for: 2+ years ### "Tech support is always helpful and informative." August 18, 2017 5.0 Ability to work from home or when out of town on business. Pros I like that I have access from any computer. Web access from home is the main thing I like about it. I also like the ability to make a correction in the guest folio even if they checked out several days or even months before mistake was found. Cons I don't like that you are not able to put a floor of rooms out of order at one time. I also don't like it when the computer defaults back to the current day of arrival if you are assigning rooms for a different date. Review Source mW marggi W. Hotel Manager Hospitality Used the software for: 2+ years ### "Updates seem to make things worse..." April 24, 2019 3.0 I do like the reports available to management. It makes keeping track of sales and percentages very easy. The Tech support team are wonderful about 90% of the time! Pros I love the customer support team. I use them often. Cons Waiting 3 years to get ALL the credit card user names transferred from the SkyTouch program to Shift4. Now I'm told it isn't a SkyT problem but Shift4. I don't understand how that could happen when 3 years ago Shift4 and SkyTouch talked and figured out it was a SkyTouch problem. There was no problems at all until they updated their program. Another glitch is the Guest Profile/Future Reservations program is highly unreliable. I am told I have to go back to each of the 6 month's worth of reservations and physically attach the profile to the reservation. Ridiculous! All due to an "Update". N Just recently, their auto check in was not working. We would slide the card in for payment and the charge could be found in Shift4 but not in the Guest's folio. We had to double charge the guest to get the money into the folio and go back and delete or refund the guest's original charge. Review Source MB Matthew B. Owner/Operations Management Consulting Used the software for: 2+ years ### "Great Product" July 30, 2019 5.0 Great people to work with Pros User friendly for small independent hotels. Cons Set up is not the easiest. Could make the distribution side a bit simpler Review Source Response from SkyTouch Technology July 30, 2019 Thanks for the review Matthew! I believe you had been working with Aaron and Richard. I will let them know you gave us a stellar review. We really appreciate it. SS Summer S. Revenue Manager Hospitality Used the software for: 1-2 years ### "Great product!" July 19, 2019 4.0 Pros The thing I like most about SkyTouch is that it's very easy to learn and apply rate changes, which is what I primarily use it for. They offer all the reports I need to conduct my revenue calls each week and they are very easy to read. Cons The only functionality I wish they had was a way to set up pricing for multiple length of stay patterns. Review Source Response from SkyTouch Technology July 25, 2019 Thanks so much for your positive review! Our account management team are always here to assist. KG K.J G. Owner Hospitality Used the software for: 6-12 months ### "Worst PMS system " June 2, 2018 1.0 Pros There are only two positive things about this PMS system. 1. This is a web based system there can be accessed from anywhere. 2. 24/7 US based phone support. Cons The list on cons is long: 1.Frequent crashes and updates that does not add any useful features to the system. 2.Long list of known issues but no intentions of ever fixing these issues. 3.This system is primarily used by Choice hotels so the design and features of this PMS is geared toward choice hotels.It is not a good system for independent hotels. 4.Only few integrations and interfaces to 3rd party platforms. 5.Over bookings happens frequently and when you call them about the over bookings you are told that they will run the so called Delta Report but no body cares to follow up after that. Review Source AB Amanda B. Managing Partner Hospitality Used the software for: 1-2 years ### "we have different issues every week. " August 10, 2017 2.0 I did recommend this product to another property and they ended up selecting this product and they have had really bad trouble with it. Now I feel like an idiot. Pros I like that the program is cloud based so I can log on from home or on the go. I appreciate the updates happen over night. Cons groups are unfriendly to work with, every week we have a different issue. lately we have had a lot of printing issues. customer support is sometimes not very good. Most of them have zero accounting knowledge. sometimes wait time for customer service is too long. Would like additional information on dashboard or in reports. Review Source ML Monica L. GM Hospitality Used the software for: 2+ years ### "Easy Peasy" February 8, 2019 5.0 I have worked with skytouch and choice advantage for that matter and I am very pleased. It really does simplify the day to day operations. Thank you for upgrading the out of order feature Pros This software program is web based and the ease of training a new employee is fantastic. The training module provided are simple and the support is quick to getting you answers. Cons The group quick pick up and fast edit buttons are now unfunctional I do not like that !!! Review Source DS Don S. GM Hospitality Used the software for: 1-2 years ### "efficient and easy to use" August 9, 2019 5.0 Overall, very happy with the software. Its easy to train new staff and we really like the responsiveness of the support team. Pros I like the tracking abilities, ease of use and the customer support Cons When you have to navigate back, it will log off if you use the back arrow Review Source Response from SkyTouch Technology August 12, 2019 Hello Don, We appreciate your on-going support of SkyTouch! As always, please reach out to our team if we can be of any assistance. Thanks! sP suchita P. Self employed Information Technology and Services Used the software for: 1-2 years ### "Easy to use - SkyTouch Hotel OS" November 11, 2022 4.0 Pros This software is simple and easy to use. Self-explanatory features and functionality enables users to efficiently complete the tasks Cons The updates. When there is an update in the system, it takes time comeback on. Review Source Similar Products Featured