# Page 4 | SkyTouch Hotel OS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is SkyTouch Hotel OS the right Hospitality Property Management solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132368/SkyTouch-Hotel-OS/reviews --- SkyTouch Hotel OS 4.3 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 12th, 2025 # Page 4 - Reviews of SkyTouch Hotel OS ## Showing most helpful reviews Showing 76-95 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC AGnes C. General Manager Used the software for: Less than 6 months ### "night mare. It is a problem one after the other. " March 23, 2018 1.0 None yet. As we are still overcoming a lot of hurdles. We are still working on issues. I hope this will be better from the old system we have. Pros You have a lot of reports to choose from and detailed. And the 24 hour customer service. there is also a help section if you need it. k Cons had problems wherein some reservations did not communicate with skytouch. It wasn't solve until almost a month. Some credit card information did not migrate to the skytouch. A lot of problems Review Source Response from SkyTouch Technology March 29, 2018 Agnes, thank you for your patience as we worked through those hurdles. We are glad we have now been able to resolve most of them. Feel free to reach out to feedback@skytouchtechnology.com if you would like to discuss the issues further. SL Sherry L. Office Manager Used the software for: 6-12 months ### "Customer Support is fast and friendly. Software was easy to learn." August 10, 2017 4.0 Pros Customer Support (Tech Support), Rate management is easy, and very easy to customize. Customer service was great through the whole set up process. Good training program. Cons Reports can generate slow (mornings usually). More expensive than our last property management system. Review Source RW Richard W. GM Used the software for: 6-12 months ### "Best Software we have used" March 27, 2018 5.0 Pros Intuitive Nature, Easy to train staff, online training. Credit Card interface Web based-no special hardware needed! Cons Some copying functionalities are missing like no shows and future reservations cannot be duplicated. Review Source Response from SkyTouch Technology March 29, 2018 Thank you for being a value customer, Richard. We appreciate your review. BV Brittany V. front desk Hospitality Used the software for: 6-12 months ### "Very user friendly" August 17, 2018 5.0 Pros Makes the job easier, the program allows you to move through the process of a reservation with out any stress. Cons Skytouch still has some bugs in it sometimes shows that there are no rooms when clearly there is. Luckly that has only happen a few times on non-busy days. Review Source GH Ginny H. General Manager Used the software for: Less than 6 months ### "This system is very user friendly. " January 5, 2018 5.0 Pros It is very easy to learn and provides a good platform for my reports. Most information for previous guests is easy to find and we are able to customize every need to create a complete picture of our guest profiles for future uses. Cons The group functionality could be more complete and the information easier for a busy front desk agent to access, especially a quick glance at rates and room types specified for a specific group. Many times a guest will not say they are with a group until the reservation has been almost completed and then the base info is harder access to answer guest questions. Review Source AP Aley P. General Manager Hospitality Used the software for: 1-2 years ### "This is my 2nd hotel using SkyTouch - recommend it to everyone!" August 10, 2017 4.0 Remote access, ease of HOS use, easy compatibility with Channel Manager / SiteMinder, purchase and tech support. Pros Ease of functionality, very user friendly, intuitive for the hotel industry. Training was too the point and quickly accessed for my staff. Remote access is amazing! Can't wait for the app! Cons Customer service / tech support takes a long time to get back to you. The group "Reservations" tab has changed within the past year - I liked the old layout better for Group Masters. Review Source BD Bryan D. Regional Director of Revenue Hospitality Used the software for: 2+ years ### "Decent PMS with limited functions " August 10, 2017 3.0 Pros Vary easy to learn, simple navagation and easy to price the property. Overall smooth PMS with nice features for smaller hotels without meeting space. Cons Limited package functions...i.e. limited ability to offer dynamic packages. Limited billing options for larger groups. Review Source LN Linda N. General Manager Used the software for: 2+ years ### "Love it!! Skytouch is very user friendly and has all of the functions needed to operate a front desk" August 18, 2017 5.0 Pros Web based which is wonderful to be "at the hotel" all of the time. The system is so easy to train users on and so simple to understand. Cons The only thing I can think of is that you can't move a balance or a line of posting from one room to another. Review Source AW Amber W. Guest Services/Front Desk Hospitality Used the software for: 6-12 months ### "Needs a DNR feature ASAP PLEASE!!!" February 3, 2019 4.0 Pros This product has a lot of helpful features and the support is awesome. The system is fairly easy to navigate and mistakes are not a nightmare to fix. Great accessibility for a cloud based product. Cons This product NEEDS a DO NOT RENT (DNR) or Blacklist feature that is streamlined into the existing guest profiles. The ability to flag an inappropriate guest would save a lot of grief, time and money. Please consider making this a top priority feature in near future developments. Thank you! Review Source KI Kristine I. Director of Sales Hospitality Used the software for: Less than 6 months ### "Service has been very helpful. Finding the work arounds for functions that are lacking." August 10, 2017 3.0 Pros Group check ins, printing group reg cards, group check outs, customer community, and community board. Cons The system feels like 1.0. It's a great start, but there are some features that need to be worked on. Group blocks are ineffecient to enter, adjustments to folios are tough to make or unable to make, no flexibility with charge routing, cumbersome with changing and duplicating reservations, unable to change market codes. Review Source AS Ashley S. Front Desk Associate Hospitality Used the software for: Less than 6 months ### "Its a pretty great system and the reps are always willing to help out anyway that they can " August 10, 2017 4.0 Ease of reserving and checking in and out guests Pros The ease of use, and ease to learn the system. I taught myself how to use it and I must say it was a breeze for my first time ever using a property management system! Cons the fact that sometimes it will stop performing normal functions or lock up and not give an explanation as to why I cant perform a certain function , and after problem solving I eventually figure out. Review Source VM Vicki M. Administrative Assistant Used the software for: Less than 6 months ### "Always very friendly and helpful Customer Service reps!" March 20, 2018 5.0 Pros Easy; someone always there when I need help; system is nice and fast, making check-ins easier for both the front desk and the guest/guests in line waiting Cons When I book a reservation from the customer's profile and ask it for future reservations, it often does not show any, which sometimes results in duplicate reservations Review Source Response from SkyTouch Technology March 23, 2018 Thank you for the review, Vicki! We are glad to hear we've helped improve your check in process. jB janet B. GM Hospitality Used the software for: Less than 6 months ### "Still have a few glitches but all in all in a good software" March 24, 2018 5.0 Pros web based system , Faster than other systems. very easy to use. Tech support is quick to answer phones. Cons takes awhile daily to log in. Need to clear data everyday first, most of time folios wont print have to switch computors. sometimes if guest staying 1 day it prints a rates for 7 days on folio sheet guest signs Review Source Response from SkyTouch Technology March 28, 2018 Thank you for your review and your feedback, Janet. JR Jeanne R. General Manager Hospitality Used the software for: Less than 6 months ### "Awesome!!!" August 10, 2017 5.0 Easy to navigate through. Pros The fact that this system is user friendly. We were originally using Sabre and their PMS system could not do what we needed it to do as we are a unique property here in Florence, AZ. Cons Probably at initial set up it didn't drop all our reservations into the SkyTouch system from Sabre system. A lot of manual inputting of reservations. Review Source sB stephanie B. Administration Used the software for: Less than 6 months ### "very easy to use and move around system" March 26, 2018 4.0 Pros Its easy to adjust charges between folios, and it walks you through making a reservation so nothing is missed Cons I do not like not being able to change certain guest info after they have checked out. And cannot change or view group rate code after the group has been set up. Review Source Response from SkyTouch Technology March 28, 2018 We appreciate the feedback, Stephanie. VM Viktoriya M. AP Hospitality Used the software for: Less than 6 months ### "SkyTouch" July 2, 2021 5.0 Pros Ease functionality of the service cloud. Cons The price that fluctuates on the yearly contract. Review Source Response from SkyTouch Technology July 15, 2021 Hello Viktoriya, Thanks for your positive feedback on the SkyTouch platform. Currently, your rate should not increase year over year as SkyTouch has not had any increase in cost for several years now. However, I can work with you on some better pricing in lieu of an extension on your contract. Let's chat when your schedule permits. I'm available anytime on my cell number below or please let me know a good time and number to contact you. Thanks! Aaron- (602)703-7237 LJ Leanna J. Gsm Hospitality Used the software for: Less than 6 months ### "Very easy to use! Thank you!" August 10, 2017 5.0 There are too many to count. Pros I worked audit last night for the first time since we switched systems and it literally took me 10 minutes to do everything it was great! Cons I'm still having issues with refunding, authorizing and splitting payments but that will come in time. Review Source TB Tim B. General Manager Hospitality Used the software for: Less than 6 months ### "A little difficult with switch over with OTA's and sabre, otherwise very smooth transition." December 22, 2017 4.0 Pros Accessibility, and being able access the software from anywhere. The ability to run reports as desired. Cons The search feature is a little cumbersome, its hard to pull up previous stays while booking a new reservation. Review Source RS Rhonda S. General Manager Hospitality Used the software for: Less than 6 months ### "Great customer service" February 1, 2019 4.0 I have received good customer service on every call to the help desk Pros Ease of use. Anyone can learn how to use it. Cons Cost - the monthly cost for the software is quite steep. Review Source RF Rebecca F. Insurance Insurance Used the software for: Less than 6 months ### "SkyTouch" November 21, 2018 5.0 Sky touch is a very good system and is very highly recommended. Their customer service is amazing. Pros Very accessible and accommodating all across the world Cons Unable to create reports on a daily basis Review Source Similar Products Featured