Best For

Growing businesses that want to accomplish more. Over 8,000 agencies, development firms, e-commerce sites, law firms, construction companies, and startups use Hubstaff to maximize productivity.

Product Details

Fight inefficiency and work better with streamlined time tracking from Hubstaff. Track time through simple desktop, web, and mobile apps, then manage invoicing, reporting and more through one dashboard. Hubstaff integrates with over 30 apps so your business can run more efficiently, including Basecamp, Trello, Asana, Github, and Paypal. See work happen in real time, track location with GPS monitoring, identify roadblocks and keep moving forward. Available for Mac, Windows, Linux, and iOS.

Contact Details

Hubstaff

https://hubstaff.com

Founded in 2012

Located in United States

Dashboard view
Activity report
Team payrolls
Location activity
Desktop timer view

Starting Price

  • $5.00/month/user
  • $5 a user per month

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Online

Hubstaff Features

Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Overtime Calculation
Timesheet Management
Vacation/Leave Tracking
Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking
Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting
Billing & Invoicing
Client Management
Dispatch Management
Inventory Control
Job Management
Mobile Access
Payroll Management
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management
Biometric Recognition
Messaging
Mobile Access
Online Punch Card
Payroll Management
Punch card
Reporting/Analytics
Salaried Employee Tracking
Sick Leave Tracking
TimeSheet Management
Vacation/Leave Tracking
Workstation Tracking

Hubstaff Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

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Showing 50 of 998 reviews

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Showing 50 of 998 reviews

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Avatar Image
Dysiree R.
Executive manager
Real Estate, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 1, 2019

“Hubstaff over other timetrackers”

OverallIt was a good experience however we just moved to a different time tracker as we need to integrate our own system with the time tracker at a lower cost. We did a get a refund once but it never happened again, and this was due to some tech issues on their end.
ProsHub staff is very convenient to use and very detailed as screenshots from what the workers were doing are available but it isn't readily available real time. The interface is user-friendly. The percentage of work and movement is there, so you kind of have the idea if the worker is idle or not, hub staff capture 3 random screenshots every 10 minutes so it does really help a lot in catching workers who are doing unrelated things while they should be doing work. Apart from this, the admin can restrict the workers from deleting the screenshots but it could also be enabled in the setting, when screenshots are deleted, it also deducts the 10 mins. Both admins and users can add time manually depending on what you set up. With the support people, I think they are okay, but can only be reached through emails and chatbox on the website.
ConsOne of the issue 90% of us encountered with hubstaff is with setting up, the timezone is really hard to set up, but hubstaff provided a troubleshooting guide link also posted on their website, but still it is quiet techy for someone who is not tech savvy. Another thing that I least like about the software is that, they can't track real time, which I think is very essential for most businesses. They don't have a live monitoring set up. The Customer service is good, however it is very unconvenient to reach them, I would really prefer them to have a phone line so I don't have to type a very long email explaining about my technical issues. Apparently, they can only be contacted through chatbox in their website (which is not 24/7) and through emails. Lastly, I really don't like how google gives ideas and accesses on tutorials on how to bypass the hubstaff system. There are a couple of ways a worker can bypass the hubstaff system and it may seem to you that the worker is working but actually not. Applications and tricks are available online.
Reviewer Source 
Source: Capterra
June 1, 2019
Juan M.
Software Developer
Computer Software, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 29, 2019

“Lightweight, easy, and effective”

OverallAs a time tracking, payment management, and employee monitoring software, Hubstaff does a great job. It does help many companies keep track of their employees and is pretty comprehensive and even fun to use (when you look at it form the browser). Aside from the archaic Windows app, which has many problems, I have no complaints.
Pros I've only used Hubstaff for time tracking with my company, I've never used it individually, but I've worked with it with two separate companies so far (as a freelancer), and when comparing it to other time tracking and monitoring tools, I find Hubstaff to be one of the most easy to use and amenable. The thing I like the most is the comprehensive user experience from my end, though I can't speak for admins. As a worker I enjoy being in control and up-to-date with my activity.
ConsI would say that working with Hubstaff can get a little pressuring because of the activity system in place. What I mean is that I understand the way they measure activity but I do believe that looking for an activity sign every second can be very daunting, especially when some affiliate companies look for activity percentages higher than 80% for their employees. This forces many freelancers into a burnout trying to achieve these impossible productivity standards. Of course, Hubstaff can't claim responsability for what its users decide to do with it, but since it's fairly understandable that we (as workers) don't necessarily press keys or move the mouse at all times, maybe it would be better if they counted one activity sign every two (2) seconds, for example. Or if they offered ways to take breaks that were a direct part of the software and not something entirely at the discretion of one's employer. Hubstaff is great, but its current system does seem to favor employers more than employees, in my opnion, and this could lead to exploitation. Another thing is that the Windows app really needs an update, it has many bugs and doesn't look well on the UX side. There should be more options, not just an outdated-looking time tracker.
Reviewer Source 
Source: Capterra
March 29, 2019
Avatar Image
Benjamín T.
Content Marketer
Furniture, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
2/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 25, 2019

“Hubstaff is a very cool and light tool for time tracking”

OverallAs a time tracking, payment management, and employee monitoring software, Hubstaff does a great job. It does help many companies keep track of their employees and is pretty comprehensive and even fun to use (when you look at it form the browser). Aside from the archaic Windows app, which has many problems, I have no complaints.
ProsI've only used Hubstaff for time tracking with my company, I've never used it individually, but I've worked with it with two separate companies so far (as a freelancer), and when comparing it to other time tracking and monitoring tools, I find Hubstaff to be one of the most easy to use and amenable. The thing I like the most is the comprehensive user experience from my end, though I can't speak for admins. As a worker I enjoy being in control and up-to-date with my activity.
ConsI would say that working with Hubstaff can get a little pressuring because of the activity system in place. What I mean is that I understand the way they measure activity but I do believe that looking for an activity sign every second can be very daunting, especially when some affiliate companies look for activity percentages higher than 80% for their employees. This forces many freelancers into a burnout trying to achieve these impossible productivity standards. Of course, Hubstaff can't claim responsability for what its users decide to do with it, but since it's fairly understandable that we (as workers) don't necessarily press keys or move the mouse at all times, maybe it would be better if they counted one activity sign every two (2) seconds, for example. Or if they offered ways to take breaks that were a direct part of the software and not something entirely at the discretion of one's employer. Hubstaff is great, but its current system does seem to favor employers more than employees, in my opnion, and this could lead to exploitation. Another thing is that the Windows app really needs an update, it has many bugs and doesn't look well on the UX side. There should be more options, not just an outdated-looking time tracker.
Reviewer Source 
Source: Capterra
March 25, 2019
Verified Reviewer
Retail, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 30, 2019

“Lightweight, easy, and effective.”

OverallOverall hubstaff has been an excellent way to track and verify productivity and hours worked. Every day we're sent an email showing the team's productivity and hours worked for the day, the staff is able to easily download and use the tool, and they are able to make adjustments to their own time clocks without having to have a superior edit the time for them which was an issue with other system we've used in the past. Hubstaff requires notes for all time edits so it is easy to see when and why edits were made.
ProsHubstaff is a quick and easy way to track your time working on a project or projects. The software has many helpful features such as the ability to add or edit your tracked time in case you forget to clock in or out, as well as periodically taking and storing screenshots to help you see what you were working on at any given time (the screenshots are blurred so text is not visible, but you can see overall what was going on on the screen). Hubstaff is great for monitoring productivity, it tracks your activity percentage based on the times that you were clocked in by monitoring mouse movements. My favorite feature is the option to add a reminder prompt if you haven't logged in by a certain time, so for example if you log in every day at 8:30, you can set a reminder for 8:35 to pop up an alert in the event that you forget to start your timer.
ConsThe only con I could say about this software is that every day during our 30 minute videoconference meeting I have to keep telling Hubstaff that I am not idle since my mouse hasn't been moving for that time period, and after 10 minutes or so it marks you as idle.

Vendor Response

By Hubstaff on February 6, 2019
Thanks for the kind review! We too like the reminder to start the timer :)
Reviewer Source 
Source: Capterra
January 30, 2019
Roxanne H.
Product Sourcing Manager
Consumer Goods, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 18, 2018

“Everything we need!”

OverallIts a pretty solid program to keep track of your productivity and sometimes I even use it to go a couple days back to check if I was able to do tasks that I may have slipped my mind.
Pros- random screen capture every 10 minutes that allows managers to check if employees are focused on their intended tasks - lets you track running time to the second that can also be used to determine pay. - you can track overall running time with preset time periods or set your own - forgot to time in? dont fret! you can edit this and leave a note to state your reason so managers can review and approve or reject the changes - has a mini time window that allows users to check how much time is running without closing any windows - works great with Mac and Windows - Different parameters used to measure productivity - color coded productivity - can view daily, weekly, and monthly productivity rate - easy to use interface - set tasks, projects, invoices, calendar schedules, admin can limit user access - easy to use dashboard with graphs of productivity
Cons- its not an exact science. My task is "Product Sourcing" which greatly relies on scrolling through thousands of pages to find a good item to sell and sometimes it takes the whole 8 hours to find 1-2 good items worth a second look. Hubstaff sees this as not productive and gives me a real low productivity percentage rate. - it can be manipulated if you still have time in between your tasks like opening new windows and tabs and mixing it with other "movements".
Reviewer Source 
Source: Capterra
December 18, 2018
Avatar Image
Le-an Lai L.
President
Publishing, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 17, 2018

“Great for online teams”

OverallGreat! It's amazing for the team but needs more options for the manager to be able to easily track employees with whatever variable that is needed.
ProsI love how it's so easy to use for any new team member. I can also teach a new manager quickly on how to track those who are below them. It's also great that I am able to calculate pay easily, and see who has been actually performing the least when online.
ConsThe biggest thing I would love to see is being able to easily check if someone has been adding/modifying their time too much. In the old software that we used, I can easily open a calendar and for each employee, check how many hours was working on the computer, and how many hours were done offline/tracked by the app. I have to go through one by one before actually catching someone who is violating company policies. Another one would be instead of having the checkbox portion of idle time when people have been away from their computer, make it a radio select where they have to choose whether to keep or delete it. This has caused so much confusion with our team when we started, and would greatly help in making sure that their time is logged correctly.

Vendor Response

By Hubstaff on September 24, 2018
Hello! Thank you for your review. In regards to being able to easily check if members have been editing time manually, we do have a report section dedicated just for that. It is called "Manual Time Edits", and you will be able to see exactly which time was edited manually instead of tracked with the time tracker. As for the idle time features, we would love to here more about your feedback and suggestions. Please feel free to contact us directly at support@hubstaff.com and let us know!
Reviewer Source 
Source: Capterra
September 17, 2018
Avatar Image
Dejan L.
CEO
Non-Profit Organization Management, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 29, 2019

“Productivity booster”

OverallIt is a great product if you spent some time explaining the advantages to your colleagues. Otherwise, I might be seen as a tool that violates personal privacy and narrowly measures company productivity.
Proseasy to use, stable desktop app, great visualizations and statistics, many possibilities for integration with another tools
Conssome functionalities within this product are not fully customizable (e.g. idle time is set to min of 5 minutes), more flexibility would be great (e.g. you can`t enable or disable idle timer or disable manual adding/editing records within specific project/task.

Vendor Response

By Hubstaff on August 5, 2019
Hi Dejan, Thanks for your feedback! We absolutely agree that it is important to have a conversation with your team in regards to the software and its capabilities to ensure they are on the same page and do not feel that it invades their privacy. We understand that this type of conversation can be difficult and time consuming so we put a guide together to help with the transition https://support.hubstaff.com/transition-your-business-to-hubstaff/ If you have any questions feel free to reach out to our support team and we will be happy to help. Thanks again! Sarah
Reviewer Source 
Source: Capterra
July 29, 2019
Verified Reviewer
Consumer Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 15, 2018

“Accuracy is the Key! ”

OverallUsing this software is the best decision my company ever had in monitoring all their employees including myself. The accuracy of our timestamp shows the efficiency of our work everyday. I definitely love this software for providing us with fair results & reports with how productive we are every week, this is very helpful to all employees in any company to be more motivated to work hard each day. For me, working hard simply means working honestly with less supervision.
ProsI had used so many other softwares in my previous companies which also offers the same features with this software. However, the best thing I like most with Hubstaff is the accuracy of work done per agent by providing accurate timestamp, screenshots & productivity report per agent & a lot more. Also, this software is indeed a friendly user which provides all users or agents an easy access to this software & provides easy instructions on how to make further changes in each users of this software. I would highly recommend this to all my friends & previous co-workers to work efficiently with less supervision.
ConsWell, only one thing that I like least with this software & that was the delivery of screenshots per agent. It was more of the interval of each screenshot provided by this software. Honestly, I'm not really sure how exactly it works since I'm not the one in charge of this software in our company. Nevertheless, I am pretty sure it can be improved more to deliver quality experience to all users.
Reviewer Source 
Source: Capterra
December 15, 2018
Laine K.
Consultant
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 6, 2019

“Great time tool”

OverallWe are a completely remote company, and Hubstaff makes it possible to track our individual time spent on all projects, report on that time, send payments in some cases, and keep a detailed log of work that was completed on tasks.
ProsI like the ability to track individual tasks and customize a dashboard on the homepage to show the metrics that are most useful to you, the individual user.
ConsThe sync with Confluence takes a while to upload tasks into the pop-out timer, and I feel that time is wasted waiting for the update on the timer to occur so I can start tracking time. I also think that the way the timing works per week should be based on the individual user's time zone, and not the company time zone.

Vendor Response

By Hubstaff on August 12, 2019
Hi Laine, Thanks for your feedback, It is great to hear that our software is helping you with managing your remote team. We understand that it can be frustrating when you need to update the tracker. However when you update the tracker this means you can use the most recently added features and tools, We apologize for the inconvenience and if you have other feedback you would like to discuss feel free to contact our support team directly and we will be happy to help. Thanks again, Sarah
Reviewer Source 
Source: Capterra
August 6, 2019
Michael D.
Marketing Team Leader
Real Estate, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
February 9, 2018

“Easy to use, not quite as easy to manage, but still pretty easy to manage.”

OverallWe're able to track the work time and habits of a mess of remote workers from the other side of the world with relatively little fuss.
ProsHubstaff gives different levels of control that can be passed down through the command chain, allowing The Boss to have the total domination he needs to feel like The Boss while enabling middle management to fiddle usefully with things and retain enough control over their team's calendars and settings to not make them feel emasculated and vestigal. Even the rank-and-file employees themselves can be given a decent amount of control -- or not, if that's how you like it.
ConsThe calendars used on their Timesheet pages are really finicky -- sometimes, you swear the thing you just did in order to get from 'looking at today' to 'looking at yesterday' SHOULD have worked, but clearly didn't...and then you do the exact same thing again, and it works like you expected. Also, and I realize that this is a problem in all similar software but it IS avoidable and SHOULD BE avoided even though it's not actually avoided anywhere, Hubstaff is not great at dealing with timezone changes. So if you have people on the East Coast, people on the West Coast, and people in the Philippines, two of those groups have to learn to think and act like they're in the third group's timezone, and that's hard when you're dealing with entry-level remote workers.
Reviewer Source 
Source: Capterra
February 9, 2018
Avatar Image
Esther M.
Copywriter/ Webdesigner
Design, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 5, 2019

“Best time tracker”

Overallin general, Hubstaff is a remarkable software in managing time and increasing my business productivity. They send an email to me each day; hence, there is often monitoring of productivity. Using Hubstaff software is the best decision I made for my company.
ProsHubstaff helps me in time tracking with my desktop. When dealing with many projects, Hubstaff ensures to follow time spent on the projects hence determine their relevance. The software has been fitted with the ability to edit or add tracking tie features; therefore, it's very convenient. It's also possible to take screen shots and having to remind me of the time set for a specific project. The alert top up helps in managing time.
ConsHubstaff is continent, and I don't have much to complain about since it helps me in time management, which is a critical factor in a business. During video conferencing, I find it disturbing when the timer keeps on popping up, and I have to make adjustments that am not idle.

Vendor Response

By Hubstaff
Thank you for your feedback Esther! We appreciate you taking the time to share your experience with others and are glad to hear that the screenshots feature is helping you reminding you of which projects you are working on. In regards to the idle time pop up: We understand this is not the perfect measure for every employee as some may spend more time on the phone, reading rather than typing, etc. We advice customers to consider this when evaluating employee activity levels. If you would like to discuss it further with us feel free to contact our support team and we will be happy to answer any questions you have. Thanks again, Sarah
Reviewer Source 
Source: Capterra
July 5, 2019
Ray C.
President
Computer Software, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 4, 2019

“Cenedex Software Solutions - Hubstaff Review”

OverallHubstaff has been our preferred platform to track all of our employee hours and tasks for a very long time, and we are extremely happy with the results in helping us organize our work flow and management. We have been able to realize the ease in a long standing promise of transparency to our customers by sending frequent, detailed reports on the hours of developers on client projects.
ProsWe especially love about hubstaff is the newly released "Hubstaff Tasks" function which allows us to track the task along with the time taken for each user. As a software company that prides itself in transparency, our clients truly appreciate seeing how their money is spent, and Hubstaff offers them the perfect easily-exported PDF files.
ConsRather than what we like least, we recognize that each platform is a growing and developing business, and Hubstaff has show us that they are constantly improving to meet customer needs. To this extend I would love to see these improvements in the next major update: 1) To be able to connect one-single project to multiple integrations at a time, for example to Hubstaff Tasks as well as Quickbooks. 2) To be able to upgrade a single user or owner to a higher plan, so as to take advantage of the higher tier benefits. 3) To be able to edit Immutable times from external integrations, in the case of Human error in selecting projects or Tasks.
Reviewer Source 
Source: Capterra
June 4, 2019
Richard W.
Free-lance editor
Publishing, Self-employed
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 15, 2018

“Good time tracker for individuals”

OverallI needed more flexibility in specifying date ranges than I had in the previous time tracker I was using, and Hubstaff delivered! It's not perfect--and sometimes it's frustrating--but it's nevertheless indispensable to me.
Pros* Apps for OSX, iPhone * Perfect for individuals * Allows reports for customized date range
Cons* Website is often confusing: always have to look around to find the right page for creating a customized report * Task durations are only downloadable in hour:minute:second form, which makes it cumbersome if you're importing into a spreadsheet and still need to convert to decimal hours (e.g., convert 1:37:17 to decimal) * Need to enter tasks when setting up a project: can't enter them in the process of entering time. Would be nice to be able to type a task in the dropdown, have the page display an alert ("Do you want to add the task 'Drive to customer site' to the project?"), add the task to the project, and update the drop-down. * Would like the option for more flexibility in manually entering times, e.g., if I'm doing something from 9:00 a.m. to 9:38 a.m., and I realize that I haven't started the timer, give me the option of manually entering 40 minutes before 9:40 a.m., even if it's not yet 9:40. * In general, need more configuration options (see above).
Reviewer Source 
Source: Capterra
September 15, 2018
Willy A.
C.E.O
Financial Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Great tool to track productivity”

Overall It's a pretty reliable program to track productivity and allows you to work with employees remotely. Every supervisor who works with employees remotely should have this. It makes your work so much easier and it is very affordable.
ProsI find Hubstaff to be very useful especially in project management. Tasks can be clearly outlined for each agent and it helps you get reports on my agents and productivity increases because I can now closely follow up with the individual agents who are having trouble delivering. It's a very easy software to use with a clean User Interface. I especially love the "Hubstaff Tasks" function as it helps me track the amount of time agents take to complete certain tasks and this is very useful information in project planning, I can now get a better estimate of the time required to carry out tasks from previous records. I haven't had the chance to use the mobile app but it's good to know there is that option which would be very useful when on the go.
ConsHubstaff has been splendid and it offers a lot of features, I'm really satisfied with it, maybe in a future version, the software could include a real time option for the reports.

Vendor Response

By Hubstaff on July 29, 2019
Hi Willy, Thank you for taking the time to share your feedback. It is great to hear that our software is helping you with all of your time tracking needs. We really appreciate your kind words. Warmly, Sarah
Reviewer Source 
Source: Capterra
July 23, 2019
Avatar Image
Luis Daniel R.
Consultor en Tecnologías de Marketing Digital
Computer Software, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 2, 2019

“Awesome tool to track productivity”

ProsThis is by far the most robust time tracking software I've ever tested. I love the screenshot taking feature and how easy is to create new tasks
ConsI don't like that the pricing model is not per user, so let's say you have 6 employees you need to get the 10 employees plan instead of adding just one additional user.

Vendor Response

By Hubstaff on August 5, 2019
Hi Luis, Thanks for the feedback! It is great to hear that you are enjoying software and screenshot feature. In regards to the pricing model we understand that our current pricing model may not fit everyone which is why we are adding a per user plan shortly. If you have any questions feel free to reach out to our support team and we will be happy to help. Thanks again! Sarah
Reviewer Source 
Source: Capterra
August 2, 2019
Verified Reviewer
Real Estate, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 3, 2019

“Incredible time-tracking software”

ProsThis is a very, very easy-to-use time management software that can work in businesses of many shapes and sizes. I love that rather than just digitally tracking time, you can even assign your time to different projects, locations, etc. It works on Mac and PC flawlessly, and although I haven't used the mobile app, I've heard good things about it. In terms of trusting your workers, it even can screen capture the main display of their PC/Mac to ensure they aren't slacking off. This also tracks how much "activity" (mouse movement only, I think) per 10-minute period.
ConsReally not too many cons with this one - very straightforward as an enduser, and very straightforward to setup for others. I think that presentation wise, the program could be rebranded to be a bit cleaner-looking, or higher-end. It's simple, it works, but I think it could be visually enhanced a tad. In terms of function, there's not much to criticize other than editing time after the fact. I have found it sometimes cumbersome to overwrite/change old time entries after entering them, as when it overlaps with another time, it doesn't allow you to submit.
Reviewer Source 
Source: Capterra
May 3, 2019
Avatar Image
Arianna Maouna B.
SEO Specialist
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 25, 2018

“Make remote work possible with Hubstaff”

OverallMy organization is trying to reduce cost by letting employees work remotely. This is also to allow us to hire talent not just from our country but to all parts of the world as well. Through Hubstaff, it makes managing people easier because there is transparency. Hubstaff's ability to track time, measure activity level and take screenshots of what the workers are actually doing have helped us achieve our business goals.
ProsAt first I thought it would be impossible to work with a group of people living from different parts of the country. But through Hubstaff, it allowed me to manage these people with the Task Management tool, easily and accurately measure their productivity level, and at the same time, see what they have been working on with the Screen Capture feature.
ConsMy only concern with Hubstaff, or any product for that matter, is the cost. Everything that offers good quality service really comes at a price, and I think Hubstaff has given me that. My organization has been using Hubstaff for over 3 years now and we are still and will continue to use it for years to come.
Reviewer Source 
Source: Capterra
September 25, 2018
Tamara H.
President
Internet, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 27, 2019

“Hubstaff is a great product”

OverallOverall, Hubstaff is a great product. I have looked at several other timers and time-tracking utilities, but keep using Hubstaff because of the ease in setting up small projects. I would definitely recommend it to others.
ProsThe desktop widget timer is great, and I can create a project and get to working on it with minimal fuss. This is great for small ad hoc projects that require only a few hours of work.
ConsIt is difficult to see how much total time an individual has worked on a specific project. Ideally, you could select a project and an employee and see the total time that person worked. Also, the "custom" timeframe capability using the calendars doesn't seem to work properly when selecting dates for a report.

Vendor Response

By Hubstaff on April 16, 2019
Hi Tamara, Thank you for the nice review. You should be able to use your Time & Activities report to choose any custom dates you want as well as filter for specific people and projects. The steps to do this are here, https://support.hubstaff.com/save-custom-filters-reports/. Please contact us at https://support.hubstaff.com if there are any questions. Cristina
Reviewer Source 
Source: Capterra
March 27, 2019
Verified Reviewer
Computer Software, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 26, 2019

“Hubstaff allows you to go from reactive to proactive management”

OverallOverall I've been quite happy with it and have yet to find a tool that is as useful for time tracking.
ProsMost time tracking software doesn't give you the depth of data that Hubstaff does. They justify this by saying that "if you can trust your staff, no monitoring is necessary". The reality is that remote teams have a hard time staying on top of who is working on what and who needs help. PM tools only go so far, but seeing where staff are struggling in real time allows us to be pro-active about priorities and getting everyone the information they need to get the job done without having to wait for them to ask.
ConsThere are some minor issues, like no currency conversion on staff pay rates. This negates the value of a lot of the reports when running an international team. I often wish the integrations with PM and accounting tools went a bit further so that time data could be pushed to those to get reports outside of Hubstaff.
Reviewer Source 
Source: Capterra
March 26, 2019
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Marian Isabel N.
SEO Consultant
Information Technology and Services, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 27, 2019

“Hubstaff Time & Productivity Tracker Review”

ProsFrom Time tracking, Productivity monitoring, Reporting & Online timesheets all in one software service. Time tracking anywhere or everywhere in remote location, multiple devices or any platform where your employee works. Do you wanna see your projects unfold before your very eyes, Hubstaff has this project productivity monitoring wherein it files screenshots, sites visited or apps used to create the project also it has online timesheets wherein you would know of how long did it take for a project to be done and what "possible problems" caused a delay. Tired of the old biometrics tracking to know if your employee did come to work or not? Solution? Hubstaff. Turn any of your device into a kiosk for clocking in and out of employees. Reporting comes with it too, how convenient is that?
ConsOnly problem with this product is sometimes it malfunctions when not updated properly else it works perfectly.
Reviewer Source 
Source: Capterra
July 27, 2019
Verified Reviewer
Internet, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 9, 2019

“Best that we have found”

OverallWe use Hstuff to run our entire business. We would be lost without it to track time on projects and employees hours.
ProsAble to track time per task/project Able to monitor time spent and activity levels of employee Able to monitor screenshots and change frequency of them being taken Great customer support Able to manage a global business with workers working from their home (no need for office) Able to track employee's hours/activity
ConsI have seen instances where staff overseas used a program to create mouse movements and keyboard strokes to mimic activity levels but this is minor because actual work output and screenshots tell who is using them. I wish that Hstaff would tell me when this occurs but they cannot due to slander/liability if someone is fired.

Vendor Response

By Hubstaff on January 14, 2019
Our software does detect if something "not real" was done instead of real mouse or keyboard moves. We are able to look at the user's logs and let the owner know whether or not we see anything like this.
Reviewer Source 
Source: Capterra
January 9, 2019
Jessica N.
Managing Partner
Fund-Raising, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 10, 2018

“The best time tracking platform out there”

OverallIt saves me so much time and allows me to easily check work product progress for my staff and partner consultants who work a state a way or across the world. It also allow me to be completely mobile when I need to be and allows the same for my staff/partners.
ProsHubstaff is, hands down, the best time tracking platform on the market. My business would not function efficiently without it, and I honestly wouldn't be able to be as mobile as I am without it. My business model depends upon collaborations and Hubstaff makes that possible for me with very little time spent on administration. You simply can't beat the cost for what you get!
ConsWhile Hubstaff is brilliant at what it does, I haven't upgraded to their premium account because I find the payroll and billing to lack the flexibility I need to work well. For example, it doesn't allow me to write-in a description of activities accomplished on the billing, which some of my clients require. So I'm stuck using other platforms for that. Also, there's so much potential in their task system to replace other project management platforms, but it's not there yet.
Reviewer Source 
Source: Capterra
July 10, 2018
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Chloe C.
Owner
Marketing and Advertising, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 31, 2018

“Brilliant product, easy to use, does all you need it to”

OverallHubstaff allows me to keep track of how much time I'm spending on each of my clients individually as well as how much time I am spending on my own work such as accounts or my own social media. In turn, it has allowed me to work out a much bette hourly rate to work towards and allows me to identify those clients who take up too much of my time for their budget. I use the Hubstaff monthly reports to give a clearer overview of where my time has been spent. Overall, Hubstaff has allowed me to work to better financial goals as well as helping with optimising my time.
ProsThis software is a brilliant price for what it does. When looking for a good time tracking software I wasn't too sure which would be best for me, however, I figured it was worth a shot. I only use it's basic features - eg I don't use the invoicing etc just the time tracking but by doing so I have really managed to optimise my time spent on both client work and personal work. I also like the ease of use of the software. I primarily use the Mac Application but have also used Hubstaff on my phone (iPhone) and PC - all of which have been simple to use.
ConsAt first, I found it difficult to find monthly reporting, however after a quick Google I managed to resolve this. I think it could be made easier to find.
Reviewer Source 
Source: Capterra
July 31, 2018
Jozsef H.
Internet, Unspecified
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Value for Money
5/5
Source: GetApp
September 10, 2015

“A company that really gives that plus!”

OverallI am with them now for (I think) a month (and a half?). The desktop App works flawlessly. It is really easy to integrate with Gitlab, Github etc. (I did not try anything else since i'm using these only) My clients love that they can see that how much time I spent on an Issue. When I close the Issue with the desktop app, it comments to the issue the tracked time. I can feel that they really care about me as a customer. I had some issue with the payment (from my bank's side) they extended my trial so I can keep tracking time while my bank fixed the issue... :) I remember some week ago they were under maintenance for a short time on Sunday (when the less customer were tracking time). Unfortunately I was online, tracking my time, just to see that I lost 1 or 2 hour. I reported it, they told me sorry and they even offered to pay the lost hours. :) I turned down the offer since I could add it manually, but this is something that... that you may be never going to see from other companies. :) I tried a lot of time tracking solutions but stopped them using after 1-2 weeks. I'm still using Hubstaff ( I broke my personal record with them ) Maybe the great service, maybe the excellent customer support... I don't really know. They're just right for me.
ProsThey care about you. Good pricing / well priced. Easy to use Dashboard. Easy to use Desktop App. (that integrates pretty well with other services, like GitLab) They handle your problem lightning fast. Even if it requires further development. I mean seriously... you report a bug or something that it is not working as intended and it gets fixed in a short span of time... (mine got fixed in 1 or 2 weeks, it was some integration problem with Gitlab)
ConsWell maybe if I could add manual time between any range, like: 8:01 - 8:08 not just every 10 minutes like: 8:00, 8:10, 8:20, 8:30... but I usually track instead of adding manually. :)

Vendor Response

By Hubstaff on September 18, 2015
Thank you! We're happy to see that you can tell that we care about our clients. It's the most important thing to us.
Source: GetApp
September 10, 2015
Michelle K.
Social Media Marketer
Marketing and Advertising, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
November 30, 2018

“Mediocre”

OverallI work remotely so they want to see when I'm working and see screenshots to make sure I'm actually doing work. So, for a management point of view, it is a useful tool if you want to see everything from when they clocked on, what they were working on, screenshots, and how much activity they had when they were working. From a user perspective, I think it could be improved. Maybe improving the minimized version. And perhaps creating a favorites option for tasks you work on regularly.
ProsIt works. I don't have any issues with it starting or turning off and it gives you the corrects time. I like that it tells me when it takes screenshots and you can export your data.
ConsI can't use the minimized version unless I want to keep opening it up and changing the timer again and again so I just keep the max window open and hide it behind everything. I would like it if there was a "favorites" section where your most commonly used tasks were grouped together. I work for a company that has a ton of projects that they want us to record and I feel like I'm digging through stuff.
Reviewer Source 
Source: Capterra
November 30, 2018
Matt B.
Security Architect
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 14, 2018

“Great value for the money”

OverallMy main problem I was looking to solve was time keeping. I wanted a small tool that would sit in my tray that I could easily switch between projects. As a consultant, I need to track my time in a fairly accurate manner, not only for my customers, but for internal forecasting on how long services take to deliver. Hubstaff made that very easy with an app that sat in my tray, and was a simple click to start/stop time, or change projects on the fly.
ProsI liked #1 that you fully support a LINUX client. So hard to find that support these days. I also liked the integrations with other platforms for pulling in projects and subprojects. We use LiquidPlanner for our project management, and Hubstaff made it so much easier to track my time.
ConsI had a problem getting it to connect to multiple sources. I tried pulling from LiquidPlanner for project stuff, and Asana for task management, but could never quite get it working. I was working with tech support on it, when my company basically pulled the plug and went a different direction, so I never got to see the final solution.
Reviewer Source 
Source: Capterra
September 14, 2018
Verified Reviewer
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 26, 2019

“Simple and nice time tracking”

OverallI like it, it's simple, reports are good, but I don't dive too deep into functionality. May be periodical screenshots delete is useful, or some other way to protect screenshots content (blurring it maybe? it contains some sensitive data sometimes, and blurred screenshot is enough to distinct Facebook from normal working processes). That's why I don't use screenshots and just mark time manually...
ProsIt's simple, works well, supports nice reports and manual time adding. There are some clients as well, but I don't use them - entering my time spent manually. I've used it only from developer perspective so far.
ConsThey have a bug - when you press "today" on daily timesheet it sometimes gives you yesterday date (exactly then this page has been loaded yesterday and then you didn't reload it, for example using sleep mode on your PC overnight). Everything else is fine.
Reviewer Source 
Source: Capterra
March 26, 2019
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Ankit J.
Partner & Digital Marketing Head
Marketing and Advertising, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 13, 2018

“Great Time Logging Software. But needs to be more cheaper and User Friendly.”

OverallIt is a great tool for time logging. However the user interface is really really hard to navigate. Although the color and button scheme is quite modern, the overall travel on the dashboard is quite hard. It is really awesome if you are managing freelancer, remote workers or contract employees. It brings such a transparency for the entrepreneur so everyone is in loop, client and employees.
ProsGreat tool for Managing team and time logs. We can now measure our time and especially measure the time of remote workers. Its also great if I have to give reports to clients. So client dont ask much regarding the efforts that has been put by the agency. Reports and time log is really awesome. My friends use the feature of paying the freelancers or contract employees via Hubstaff and recommends it to be great, however I have never used that feature.
ConsQuite expensive for a small team. User Interface is extremely confusing. If a new user joins Hubstaff to check reports, it is one of the hardest part for them. Support is quite poor too. You message them today and they will reply you next day. Although they have attached a chat bot in the dashboard, but no one replies.
Reviewer Source 
Source: Capterra
September 13, 2018
Konstantin P.
User module
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 31, 2018

“I have been working for more than half a year with hubstaff. Very convenient, everything is simple a”

ProsEasy operation, flexible setup, convenient tariffs, and a good application. The big advantage is the integration with most services.
ConsI would like to combine the advantages of the old version of the dashboard and a new one, for example, there is no daily activity in the new version. There are also problems with the desktop application. Namely, the setting of the monitors, from which the screenshots make the program. As an example, for the upwork - a screenshot from all monitors or only from an active one. And in response to complaints from users from the support service, only the answers come: turn off the monitor, start the application, then turn on the monitor, and, perhaps, you will succeed. There are also problems with the desktop application. Namely, the setting of the monitors, from which the screenshots make the program. As an example, for the upwork - a screenshot from all monitors or only from an active one. And in response to complaints from users from the support service, only the answers come: turn off the monitor, start the application, then turn on the monitor, and, perhaps, you will succeed.
Reviewer Source 
Source: Capterra
May 31, 2018
Julia S.
character designer
Animation, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 18, 2018

“I use hubstaff to keep an accurate record of how long I've spent on each episode/freelance project”

OverallI was able to form a more accurate picture for myself of how long it truly takes me to design a full episode, as well as my daily average, and it's helped me work towards my goals of being more productive.
ProsI like how easy it is to separate my projects and start/stop the clock. My favorite feature is that hubstaff can detect when I've been idle and accidentally left the timer running.
ConsI work in tv animation and use this software only for myself. Therefore, it has a ton of features that I don't need, and sometimes I think another product might be better for me. My main wish for hubstaff is that there was an intuitive way to just click on a project and see the total hours spent on it. A kind staff member helped me out with this issue, but I'd still rather see an easy way to just click on the project name and receive the results!

Vendor Response

By Hubstaff on May 22, 2018
Hi Julia, thank you so much for your feedback, we always appreciate hearing what our customers have to say and strive to make our software more user-friendly. We will pass your suggestions along to our development team.
Reviewer Source 
Source: Capterra
May 18, 2018
Verified Reviewer
1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 9, 2018

“Hubstaff is a great way to keep track of your team off your location.”

ProsHubstaff is a great tool to track down your team and ensure that team is productive in-spite of working in distributed environment. It is not always necessary to closely monitor the people working for you, however sometimes it is unavoidable. Hubstaff gives a great way to feel satisfied that team is working on the right task & that too with good productivity. Way to capture screen shots & track down activities are good. Best way is to customize how many screen captures you want, & what all needs to be tracked. It is great to use this tool on various platforms & track all very well.
ConsI liked the previous theme better, though new look is good too. In desktop version, sometimes I feeling async in time tracking vs web version, but all in all it is good.
Reviewer Source 
Source: Capterra
April 9, 2018
Kathy E.
Content Writer
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
April 17, 2019

“HubStaff -- Overall well rounded, with some issues.”

OverallOverall, it's a good little productivity and timekeeper. Again, it was so easy to set up and use.
ProsIt is very easy to setup and use. There are no technical hoops to jump through. Admin can easily add users and accounts.
ConsWhile I understand the reasoning behind screenshots of the users desktop, I find it a security risk. I don't like the idea of the application getting a screen shot of a password file or similar document.

Vendor Response

By Hubstaff on April 22, 2019
Hi Kathy, Thank you for the great review! I did want to let you know that if you have a concern of sensitive information getting captured on screenshots that there is an option in the organization settings if you have a premium subscription that allows the screenshots to be blurred, https://support.hubstaff.com/screenshot-blur/. If you ever have questions about features or anything you can contact us at https://support.hubstaff.com. Cristina
Reviewer Source 
Source: Capterra
April 17, 2019
Kicky P.
data entry
Accounting, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 18, 2018

“Easy, Light, and one stop aps”

Overalloverall experience with hubstaff are great, easy to use, covering all that i need to support my work and teams. light apps and complete report on my dashboard on web version.
Prostask & scheduler menu in hubstaff are newly added are the best. so i don't need using another apps to make a task. its like one stop apps that i can use to monitoring my team.
Consthe least thing about this software are unable this software to login more than 1 account. i think that if in PC software i can login with more that 1 account in 1 software that would be great like Instagram and i change the account as i needed to use. sometimes i need to borrow my sister laptop to work and every time i use it i have to re login and re logout my sister account. while i just need it only for couple of minutes.
Reviewer Source 
Source: Capterra
December 18, 2018
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Ivona M.
Recruitment Specialist
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 18, 2018

“Hubstaff helped me and my client in managing our team”

OverallHubstaff is a great tool to manage your remote employees.
ProsHubstaff is a great tool to manage your team of freelancers wherever they may be. It allows the team members to track their work progress. The screenshot and work progress tracking function allows the team manager to review how efficient and effective they are in doing their work. Their Payroll feature is awesome too in managing the salary payment of all the team members.
ConsI believe they can add an instant messaging tool so everyone can message each other while using the time tracking tool.

Vendor Response

By Hubstaff on September 24, 2018
Hello! Thank you for your review. We would love to hear more about your instant messaging tool suggestion. We are always looking for feedback on how we can improve the platform. Feel free to contact us directly at support@hubstaff.com about this.
Reviewer Source 
Source: Capterra
September 18, 2018
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Alexander R.
Asistente Virtual
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
2/5
Features
3/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
March 15, 2018

“It's the best time tracking app I've used so far. ”

ProsI think the most valuable pro is to the person or company how you're working for, it gives you so much information about what the people is doing, the activity rates, etc. The time tracking is accuarated to the time you've been working. And it doesn't consume any of the PC resources at all. You can have anywhere you are working, the phone, the PC. Even without having the app.
ConsCasually I recently had a problem, my computer didn't updated to the summer so the hubstaff became a little crazy. The fact is that the customer support haven't help me at all, the reply the emails late, of telling my things like "you don't have access to internet". I think thats a way to improve the service, have better qualified people answering the customer issues. Other thing is that one day a person replys you and 4 hours later another completly different. that makes me think I'm dealing with bots.
Reviewer Source 
Source: Capterra
March 15, 2018
Lori R.
COO
Writing and Editing, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 28, 2019

“Great for our use”

OverallWe bill by the minute/second and run reports for payroll and client billing through Hubstaff. It meets our needs incredibly well for this and we haven't found a time yet where it hasn't worked. The site is always up and running and the clocks are never down, which is important since staff works 24/7.
ProsAccurate time capture - we use it to clock billable hours and the reports and accuracy are spot on
ConsWe cannot get our Salesforce integration to work, and I've tried multiple times. It's hard to understand the integration, even though it seems I follow the directions.

Vendor Response

By Hubstaff on April 16, 2019
Hi Lori, I do apologize that you are having issues with your Salesforce integration. I would like the chance to work on resolving this. Would you please contact our support team at https://support.hubstaff.com anytime that is convenient for you? Cristina
Reviewer Source 
Source: Capterra
March 28, 2019
Hayet C.
Freelancers coordinator
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 25, 2019

“Tool for online projects management”

OverallWorking through Hubstaff allows me to find more quickly external freelancers for my different projects. It's easy to manage freelancers' work via this platform and to pay them.
ProsVery easy to use tool to create projects, to invite people and to manage online the freelancers work To pay the external freelancers, there is an automated payment option Can also easily be used for one-time projects with fixed payment amount It offers several monitoring tools (like screenshots, timesheets, work reports)
ConsThere are only two payment methods to pay the external freelancers (Paypal and TransferWise) It's a shame that there is no integrated communication tool, to chat with the freelancers we have to go through another option.
Reviewer Source 
Source: Capterra
March 25, 2019
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April Ann E.
Link Builder
Marketing and Advertising, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 6, 2019

“The Hubstaff Report Review”

OverallMost probably the problem that company facing from their remote employee is how to track them when they are miles away, thanks to Hubstaff, They just got what it takes for the businesses problem-solved thru tracking their employees work, and of course employees have a good time tracking their workloads and have their proof that they did really work.
ProsI like the most about it, but there is something special about their Report Section, Where you can see how much your Company Owes you each month thru their Monthly Hours report, as an hourly pay employee of our company, I need to send an invoice to the company's respective finance department, So it is easy for me to calculate my Monthly hours as I am receiving my salary at the end of each month.
ConsNot Cons, but maybe some memory glitch :) I rarely forgot to turn it on once I've paused for some 5-minute break, and its just ugh, I did not track my time for more than an hour.
Reviewer Source 
Source: Capterra
February 6, 2019
Ashlie P.
Founder
1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
January 13, 2018

“A Great Software for Tracking Distance Employees and Contractors”

OverallThis software has made it a million times easier to outsource work online, allowing me the freedom to find qualified people from outside my local area.
ProsAccurately tracks time that someone works, providing screenshots and activity logs. They also offer logs of websites on while clocked in. It gives you security when outsourcing work to know that the time you are paying someone for is actually time worked. I have had instances where employees had been doing work for other customers while billing me for time and it has in turn allowed me to address issues immediately and saved money and time.
ConsThe activity tracker (where it tracks the % of productivity) is not accurate so it must be taken with a grain of salt. If you are not actively keystroking, it clocks the time as non-productive. Also, be careful when removing or adding employees as you may still be billed by hubstaff monthly for them.
Reviewer Source 
Source: SoftwareAdvice
January 13, 2018
Kristine Kae D.
HR Virtual Assistant
Human Resources, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 5, 2019

“Hubstaf Checking of Screenshot”

OverallHubstaff is really beneficial for remote employers as well as users. Especially for employers, they can easily monitor if their staff is really working or not. The screenshot is easily tracked as well. For users, they can know how productive they are in a day which they can monitor, evaluate and will lead to better work.
ProsIt can measure my activity rate, the length of time I use a certain application, and everyday emails of my daily work summary, from this I can easily monitor and evaluate my productivity.
Cons-Email of daily work summary is sometimes incorrect. -Hubstaff time wasn't accurate most of the time after editing it, for example, Today, I deleted time for certain person on my team for this day and then next day, time is there again like I didn't edit it. -Time didn't sync immediately especially if the staff turned off the computer immediately. -Hubstaff takes time to load most of the time.
Reviewer Source 
Source: Capterra
February 5, 2019
Jonathan T.
Director of Operations
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 14, 2018

“Hubstaff - 4PatientCare”

ProsWe're a fully remote company, so Hubstaff has allowed us to have a system for accountability of working time. Also has made it much easier to work with independent contractors and for them to invoice us accurately and easily.
ConsThe time tracking originally was quite glitchy, with time being lost and tracking starting and stopping randomly. However, the release of the Hubstaff chrome extension has pretty much fully resolved any issues we've had.

Vendor Response

By Hubstaff on September 21, 2018
Hello! Thank you for your review. We are sorry that you were experiencing issues with time tracking. Our customer support team is available 24/7 to work through any issues that come up, please feel free to contact us at support@hubstaff.com and let us know exactly what the issues were.
Reviewer Source 
Source: Capterra
September 14, 2018
Verified Reviewer
Hospital & Health Care, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 15, 2018

“I work on several grants and to ensure that this is tracked, I use Hubstaff to track my own time.”

OverallI can manage my own time better and can see over the course of the week, which are the projects that I am neglecting. This helps me plan my time for the coming week.
ProsI can have different grants listed and when I work on those grants, all I have to do press a button to track my time. When I am doing my own personal admin, time can be tracked too. This has increased my awareness of how my own time is spent and also when I am neglecting some of the my projects.
ConsI have not used this on the laboratory computer since it takes screenshots which may contain confidential information and am prohibited from letting that get out. I have talked to the customer services that and mentioned that I would like their function taken out and it is a huge security risk.

Vendor Response

By Hubstaff on May 23, 2018
Thank you for taking the time to leave a review, we appreciate your feedback. In regards to the screenshots, you can disable this feature altogether, simply go in to the admin settings of an organization and change the screenshot frequency to "none." If you have any additional questions you can email us at support@hubstaff.com.
Reviewer Source 
Source: Capterra
May 15, 2018
Hanna G.
English Teacher
Education Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
March 28, 2019

“Tracks time, but is sometimes slow.”

OverallIt feels a little odd having my screen captured, and the "activity" percentages don't reflect time I spend reading, etc, but it seems like an easy way for my employer to track my work hours.
ProsIt's extremely easy to use, and it records activity in a way that benefits me and my employer.
ConsIf time is deleted or added manually, that does not always show up in my tracker window, which makes estimating time spent per day more difficult.

Vendor Response

By Hubstaff on April 16, 2019
Hi Hanna, I wanted to thank you for the nice review! I also wanted to let you know that you should be able to hit the refresh icon at the bottom of your app after time is added or subtracted manually and have it show up in the app. Please contact us anytime at https://support.hubstaff.com if there are questions. Cristina
Reviewer Source 
Source: Capterra
March 28, 2019
Verified Reviewer
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 14, 2018

“Great value, with a caveat”

ProsWorks well for tracking the hours and activities of various employees, while they're on the go. It's a great reporting tool, and it offers automated payroll; abeit at an additional cost.
ConsI don't like how it notifies the employee using the software each time there is a screenshot taken. It gives them an opportunity to manage their workflow in such a way that they can predict when the screenshot happens and minimize a window of objectionable content.

Vendor Response

By Hubstaff on September 21, 2018
Hello! Thank you for your review. To ensure that you know exactly what your employees are doing and working on, we also offer monitoring of URLs and Apps to ensure that there is complete visibility over what they have open on the machine. Even if a screenshot does not capture non-work related activity, the URL and App features will. If you have any questions about those features, feel free to contact us directly at support@hubstaff.com
Reviewer Source 
Source: Capterra
September 14, 2018
Verified Reviewer
Publishing, Self-employed
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Features
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
July 28, 2018

“Can still use some work”

OverallDespite the somewhat aggravating issues with lack of intuitive controls and the inability to append screenshots to invoices, it has done its job of tracking time and helping me compile professional-looking invoices. However, after I finish my current project, I'm considering moving all my independent clients to my Upwork account since Upwork is now allowing us to bring our outside clients in at a 0% fee, which means I don't have to use an independent escrow service. Here's what would keep me a loyal Hubstaff client: - Make the controls more intuitive and user-friendly - Give each project a one-stop dashboard where we can access all data related to it - Perhaps find a reliable escrow service to partner with so that we can keep track of escrow and budget together in one place
ProsThe time tracker is easy to use. I especially like that it detects idle time and prompts me to decide whether to delete it. This is a huge time-saver since it prevents me from having to figure out exactly when I walked away from the computer and forgot to stop the time.
ConsAs far as I can tell, there's no way to append the screenshots to an invoice or to send them as a separate file. I have not yet contacted customer support to find out if there's a way to do it, but that's such an obvious function for users to want that it should be easy to find and use. Also, there should be an easier, more intuitive way to access a project's data. I should be able to click "Projects," then click the project I'm interested in, and then have a little dashboard with links to timesheets, screenshots, and invoices for that project. Currently it only lists members assigned to that project and tracks where we are with the budget. This should really be a one-stop page for the project -- and consequently should probably be at or near the top of the left-hand sidebar menu.
Reviewer Source 
Source: Capterra
July 28, 2018
Maria Lenin L.
Sales Agent
Marketing and Advertising, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
April 12, 2019

“Timesheet for Employees Application”

ProsIt is easy to install in my desktop and when its installed and you have chosen the campaign you just login, you stop it during breaks or lunch then log back in as soon as you start working again. What is good is that it gives you the total hours logged in everyday so you can check and edit some hours and have it approved. You submit your Hubstaff total hours depending on your cutoff within the company. Hubstaff also gives screenshot every 5 minutes so it would capture work related open applications you have on your PC.
ConsSo far I like the application, compared to other time tracking applications, this is the easiest to use my employees. No need to click or choose any task if you have a change of task. Simply login and logout during breaks and off. Since it gives a screenshot of what the agent does, then it will give accurate result to the management if the agent is really productive or not.
Reviewer Source 
Source: SoftwareAdvice
April 12, 2019
Hazel P.
Content Marketer
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 1, 2019

“Aside from the clunky updating issues, everything else is great”

OverallI'd rate the Hubstaff tracker an 8 out of 10. I like it best because it doesn't lag when I used it and it doesn't slow my computer down.
ProsI like that it's not heavy on my computer but can still take the necessary screenshots and task recording. It also integrates easily with several of the other apps that I use for work, so that's a win. I can just complete a task via Hubstaff and it automatically completes the Asana task connected to it. That's a timesaver.
ConsEvery time there's a new update, just updating the app I've already installed doesn't work. I have to uninstall and reinstall the tracker manually each time.
Reviewer Source 
Source: Capterra
April 1, 2019
David M.
Project Manager
Architecture & Planning, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 27, 2019

“Working Stiff”

OverallGreat!
ProsThere are a lot of ways to view the tracked time information, and a lot of features on the back end to automate items. The away time and ability to leave the bar open are the greatest features.
ConsBecuase of the auto tracking, sometimes a lot of minor adjustments need to be made to timesheets, and this makes for a lot of useless notes, so much that we don't really even follow them anymore. So anytime an adjustment is made, the note feature is just an annoying part that gets filled with jibberish. Also if there was a way to automate types of reports that are common would help save a lot of clicking.
Reviewer Source 
Source: Capterra
March 27, 2019
Avatar Image
Denys V.
Executive Director
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 14, 2018

“Hubstaff, a perfect time tracking solution for a small studio”

OverallHubstaff is a perfect solution for our small studio (team of 30). We use it in half of our projects and it worked perfectly to the moment. We will continue using Hubstaff and recommend it to similar teams/companies.
ProsEasy time tracking Apps for all platforms Management features and settings
ConsLack of ability to archive past projects No default settings for reports Plans are not flexible

Vendor Response

By Hubstaff on September 21, 2018
Hello! Thank you for your review. In regards to the projects, we do offer the ability to archive them. You can archive them directly from the "Projects" area by clicking on the "Actions" drop down menu. You can also see your archived projects and restore them. Here is some more information about this feature: https://support.hubstaff.com/can-see-archived-projects/
Reviewer Source 
Source: Capterra
September 14, 2018
Verified Reviewer
Writing and Editing, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 29, 2019

“Most Efficient Time Tracking Device”

OverallI use Hubstaff on a daily basis to track my working hours. It is really simple to use and effective in tracking time and managing your activities. It was easy to install this software. The number of hours I have worked daily gets sent to my email. It also offers a number of updates recommended to users regularly, which are really quick to setup.
ProsI liked the fact that this time tracking software is really simple to use. Once downloaded it can simply be turned on everyday by just clicking the start button. Also, the time and activities can easily be checked on the Hubstaff website.
ConsI don't think I found any negative points with using this software.
Reviewer Source 
Source: Capterra
March 29, 2019