Who Uses This Software?

Social Service Agencies, United Way, Churches, Non-profits, Government Agencies, Health Care, Food Banks, Food Pantries, St. Vincent de Paul, Salvation Army, Homeless Shelters, Community Action, 2-1-1


Average Ratings

511 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
    See pricing details
  • Pricing Details
    Month to month, no contracts. Save 10% with yearly commitment.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Simon Solutions
  • www.simonsolutions.com
  • Founded 2006
  • United States

About CharityTracker

Shared Client Case Database - Simple, HIPAA-compliant, cloud-based collaboration. Human Services and Social services software application for outcomes tracking & reporting, Reduce duplication, Post bulletins, Make referrals. Serving both small (1-5 users) and large agencies (5-100+) in 1,100+ cities including: United Way, Homeless Shelters, St. Vincent De Paul, Salvation Army, Churches, American Red Cross, Lutheran Social Services, Food Pantries & more. Easily work together for greater impact!


CharityTracker Features

  • Case Management
  • Certification & Licensing
  • Child Welfare Management
  • Document Management
  • Reporting & Statistics
  • Scheduling
  • Time Tracking
  • Training Management

CharityTracker Reviews Recently Reviewed!


Very dependable. Help is always available for the program in a timely and professional manner.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to get input for programs that is specific for the need of our organization. The programs as administrator are easy to edit. As administrator I can edit funding sources, I can make any necessary changes by just clicking a save change button. Like the reports sub-tab where I can go and run all the reports that pertains to this agency. I can customize agency reports. Running the reports could not be easier. I can filter the reports, I can choose the fields for the agency reports. I can easily get data for demographics reports. When using search it is not complicated. It will list all possible duplicate cases if any exists. If it is a duplicate case you can merge those cases, which is an excellent tool.

Cons: I would like to be able to go back into the relationship tab and make corrections as to if it is a dependent or living together without having to go all the way back to the beginning and edit the relative out and input again. I need this feature because I have volunteers that will not always input this data. I am not sure if it's my fault or the input of area we serve as the crisis. I have not been able to change that. For instance pantries- We have 5 pantries I would like for a heading to be for each pantry with the sub heading name of pantries. I don't know how to do that. I would like for the listing of our assistance program to be revised. I am not sure if I can do it, I have not call nor asked for help with this issue. I believe rearranging things that will best give us a more accurate count. I am not sure how to get a count from the sub heading of agencies, that is confusing to me. Again I have not spoken with anyone lately about it.

Charity Tracker makes networking with other organizations quick and easy.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Charity Tracker is easy to use, regardless of your computer skills. Someone who has very little knowledge of computers and data entry can easily be trained on this software. This is very handy as a non-profit, because many times an unpaid team member is using the system, and they are not always well trained.

Charity Tracker makes tracking of services for clients very easy as well. It is great to see what services the client has already received in the community. This helps to better assist the clients overall, and makes connecting them with services much more efficient.

Also, Charity Tracker's tech support is fabulous. Anytime I have a question, or need help running a report, I call their help desk. Within minutes, I am in contact with a technician, and they stay on the phone until my issue/need is addressed.

The value for the amount you pay can't be found with most software.

Cons: Although Charity Tracker can run reports, the reports are not as sophisticated as I would like to see them be. We use the data collected by Charity Tracker to assist in grant writing, and there are times that I can not manipulate the data in the manner needed to get exactly what I need.

Also, the data is only as good as the quality that is entered. I would like to see a feature that tells you when data is missing in a client's file. For example, if entering a new client, if you miss the DOB box, I would like to see a box pop up that says "You forgot the DOB for this client. Would like you to enter it or ignore it?" I know that sometimes it's not possible to enter ALL the information, so an ignore button would be nice. If this popped up every time you enter that client's file, it would be annoying enough that you would enter it to not have to have the box pop up anymore!

Overall: The collaboration with other agencies assists clients better. Donor and funders like to see that partnerships happen because of this program.

We are a community outreach center that uses CharityTracker for our daily intake process.

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The training was easy and user friendly. I like that you can see what services clients have received from other organizations, and that you can keep some comments confidential to your own organization. It has also helped us capture more detailed info about the demographics of our clientele in a way we were not able to do in the past. We were a pilot site for the bar code scanner system, and that has worked well for us, also.
The customer service, when I have had to call, has been incredible. Great team of people who are more than willing to help.

Cons: The reporting feature is complicated at best. We are able to pull detailed reports that we need for grants, board meetings, and so on, but we have one person on our staff who has dedicated himself to figuring out how to best get at the numbers we need. When he is unavailable, I find I have to make many fruitless attempts at reports to finally arrive at the information I need.

I also think that the notes section (being under a different tab) makes it very easy for others to ignore...would it be better to just embed those notes into the services provided?

The search function is a bit wacky, too. We have found that using date of birth, not name, is the easiest way to locate people. It would be helpful to have more intuitive search results.

Also, when another service provider accidentally creates a duplicate, we (understandably) have no way of merging the files ourselves, which sometimes leads to confusion and incomplete information about a client, and it can take a long time for the administrator to complete the merge.

To be fair, i recognize that many of these issues are a result of user-error and not the software itself, but those are some of the frustrating things we deal with.

I have found Charity Tracker to be easy to learn, very transferable and an invaluable tool.

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: We are a faith based non-profit that with partners that extend county wide. Charity Tracker offers a framework to track assistance given among many churches, community agencies etc. Excellent case management tool as well as being able to track stats for reporting purposes, grants, etc. We have many ministries under The Hope Center umbrella and this offers us the opportunity for the right hand to know what the left hand is doing. It is simple to utilized even if the individual user is not computer literate. We utilize the alerts often and also use the caution, chronic, danger specifications that help us stay on track with so many different volunteers that may be serving the same guest.

Cons: With the number of volunteers that benefit from access to Charity Tracker, the cost of bases. Also, because of the amount of users on our network, we do end up with a lot of duplicates that go undetected. Would their be a way for a more pronounced alert to be developed that would even prevent a user from going forward until they used the search tab? Also, it is sometimes difficult to know what fields to select( or not) when running reports. I've learned most by trial and error and it seems like it is clunky. Perhaps it's just me and my inexperience but I wish the reports were more user friendly and as easy as the case management arm of Charity Tracker.

Overall: We were a start up non-profit and the benefits are staggering. Affordable case management, easy to administrate and wonderful customer service. I have also benefited and appreciate the webinars provided. This software has helped link our faith based community. Get's us beyond denominational lines. We only have 5 paid staff. The rest is volunteer (company Size)

Wonderful, amazing, beneficial, easy to work with

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Charity Tracker is valued asset to any community willing to put forth the effort into making the program work in their community. As a case manager for 10 years - Charity Tracker has been a part of our community for the past 4 or 5 years, paid for through our local United Way office and it is money well spent! I was fortunate to be on board when Charity Tracker was implemented in our community and still fortunate to this day to work in the same community. Charity Tracker makes it easy to get information to community members or even get information from the community. Charity Tracker allows for key community members to collaborate about new ideas. Along with new ideas - Charity Tracker allows for all community partners to track and follow assistance given. This information on an agency level or community level is valuable information allowing for discussion topics to open up about funding or bringing in other resources into our community. With Charity Tracker we are able to see what we do well as a community and where we need to improve - what needs are being met and what needs still need to be met.

Cons: Limited to service areas - all communities should have this program - would be helpful to be tied in with other Charity Tracker communities across the state.

Overall: Being in a Rural community - resources are often hard to find and locate. Often times in case management we run into a benefit that is not offered by any source in the community. Charity Tracker allows for communication to the community to ask for help on a case by case basis. Charity Tracker opens the lines of communication between community partners, increasing knowledge and awareness of what each community partner offers in the way of assistance. Charity tracker can be used to track individual assistance or total assistance given on a community level - offering a chance for funding opportunities, such as grant writing. Charity Tracker allows community leaders to see what services are being used the most, what services are least likely to be used and what services are still needing to be added. I can not stress enough how much this program means to our community! I was watched our community use this program from the beginning and I have watched it grow. Our United Way pays for this program in our community and it is money well spent. I support this funding effort and hope it is something we continue to achieve each year!

Charity Tracker is very straight forward, easy to use, and fairly thorough.

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easy it is to use. We utilize a lot of volunteers at our organization, many of which are with us one day a week or even a month. The straight forward nature of the software helps to ensure these volunteers have little difficulty using the software even if they have not accessed it recently.

I also like that it is a shared case management software so members of our organization can not only see assistance and notes entered by our organization but other local organizations as well.

Cons: I wish there were more layers and higher capabilities related to the report pulling functions. I do most of the reporting for our organization and very often I have to pull multiple reports, export them to excel, merge them into one document, and edit them to get the report I need. More detailed and higher level reporting options would make this task less cumbersome.

I also wish it was HIPPA compliant. We provide some medical services at our organization and because Charity Tracker is not appropriate for health related information we are required to do double entry. Also very often if a medical clients is accessing outreach services or vice versa you do not get the full history since some information is in Charity Tracker and some is in our medical software.

Overall: We use it as our primary case management tool. It is also a major component in our reporting activities.

I cannot say enough about how helpful Charity Tracker has been to our community!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Previously, we were keeping all our assistance applications in notebooks and carting them around in a big cart from place to place so we could refer to them when clients applied for assistance. They were big and bulky and not always dependable. With Charity Tracker, everything is accessible with the touch of a finger and all involved can access it from various places at the same time. The ease and dependability of this program has revolutionized our Caring and Sharing program. I value the Notes section greatly because we can include information that we could never pull from memory down the road and it has saved us from being taken advantage of many times.

Cons: Actually, I can honestly say there is nothing that I dislike about this software. It fulfills all our needs and more. People from various organizations have visited my office to check it out.

Overall: Ease of retrieval, all information available at the touch of my finger, people are able to access the information from their offices rather than calling me all the time, it is very hard to take advantage of our program now that we have Charity Tracker.

Lack of training was the challenge we faced and are still dealing with nine months later.

Aug 23, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to view and cancel gives new users confidence to 'look' through the system. For folks that only have to input new and/or update data, the users feel confident because the software is not written in 'computerese'. Although I cannot get all the reports that I want as an administrator, the system has a large a variety of reporting options.

Cons: The lack of auto-population affords more opportunities for mistakes/keystroke errors. There are nuances to every software and because we did not have adequate training there has been too much 'learning on the job' when we are dealing with reports and data that impact grant requirements. There is verbiage that is confusing and used in different ways i.e. 'Show Assessments' in Projects versus 'Assessments' and Services/Assistance/Categories (with all three overlapping/conflicting when using). There are categories that have to be reflected under and agency's services which are (either one or both) used when you want to request or input an Assistance.

Overall: Ability to run reports, for individual agencies or for the entire CoC has been vital. NOTE: As far as the questions about our industry. We are an agency who serve both the vulnerable and homeless in our community and we serve as the lead agency for homelessness for the county. You industry list does not have a social services category.

A Reliable Way to Track and Share Client Data

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the functionality of what we can track, reports, and client data. This program tracks names, DOBs, household members, visits, amounts given, income and expenses, relationships, and services received. We use this data to collect demographic information on what our needs are, how we are serving these needs, and comparison to other organizations, comparison from year to year, and reconciliation with our financials. This also allows us to keep notes on clients and repeat visits to see if our programs are making a difference long-term, or if we are seeing the same people repeatedly.

Cons: Sometimes the server crashes. I would also like to see the addition of a feature that would bring up potential matches of data when things are misspelled. Right now, typos mean that a case might not come up even if there is already one created.

Overall: The ability to record data, remember our case notes, share across multiple organizations, create reports for internal and external use.

CharityTracker is a phenomenal tool to help bring a community together.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CharityTracker is very user friendly. Most people can use the software. The HELP desk and customer service are amazing and provide everything you need. It has an excellent reporting feature and the flexibility of customized reports is very helpful. The data it can provide has helped our community make many program decisions. The Bulletin Feature provides a very efficient and effective way for us to communicate community information. It can be used during a disaster to get information out to the community about where services are available. It has an incredible capacity!!!

Cons: I believe there is much more we could do with CharityTracker. It would be great to see how other communities use it and what features have been created for them.

Overall: It helped bring our community together as we serve those in need and help them move forward. We can track progress, collaborate and provide updated information to the community efficiently and effectively.

We love using Charity Tracker in our community! It is easy to use & customer service is amazing!

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We love Charity Tracker because it allows us to streamline the tracking of services throughout our community. It is easy to use. The standard features paired with the customer service team allow us to manipulate the program to fit our community and agency needs. We also really enjoy the photo feature paired with the ID card. This allows our clients to easily use services but not be assigned just a number. The program has also helped to reduce abuse of services and increased communication between local partner agencies.

Cons: There are very few things I dislike. However, it would be nice if we had more access to surrounding communities as we have many clients that migrate into our town from other areas across the state. See past history with other agencies outside our network would be very helpful. Also, it would wonderful to have a way to assign and track case loads to a particular case worker.

Very easy to transfer old accounts into. Easy to add new clients. From beginning, excellent support.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease to customize to our agency needs and ease to use. Extremely supportive staff and tech people. Knowledgable. Able to adapt and make changes as our agency needs and services have grown. Affordable. Ability to network with other local service providers has strengthened our partnerships and ability to recognize clients with multiple needs.

Cons: The reports are not as adaptable, changeable, or as flexible as needed when making statistical reports for multiple funders all requesting different information. Not all networked agencies are as professional as others and not always confident they are confidential or nonjudgemental with clients. Would be nice to select which members in a network see all of our information, while limit what some others can see. Feel the need to protect those seeking help from judgement .

Overall: Organized all of our historical, current, and new data on clients and the services they have received and for how long.

Overall, it's an easy program to use and allows me to track most of what I need to track.

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to navigate. I can pull up clients easily as well as see how much we've given them and when. It's also easy to edit client information, especially since addresses change so much with the people I work with.

Cons: I would love to be able to link accounts so that I can keep up with family members who come in separately, but live in the same address. Because resources in my area don't connect with each other, but I know people have used them I would love to have a place to keep up with where and how much they've used from other resources. (This is information we track with our application for assistance applications). When it comes to tracking client income, more options would be helpful, even if it's the option of a drop down box to add that information.

Overall: It's a great paperless way to keep up with information and I can pull reports for church administration when needed. It helps when creating the budget at start of every year.

I love Charity Tracker. Great tool for non-profits to communicate and stay aware of community needs.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Charity Tracker is a great communication tool with other non-profits & benevolence programs in the community. We have volunteers and seniors that work in office and program is easy to navigate and use for our part-timers.
The reports we can generate have helped tremendously with grants and board reports. We do have outages sometimes but the support and time down has been amazing.

Cons: The signature pad that is compatible with software is not good. Very hard for me to sign and our senior citizens really struggle with it to sign. You can't see when signing pad and the pen is easy to push button at bottom of pen (right where you hold it) and messes up. Not user friendly at all. I have small fund set aside to purchase new one as soon as available!

Overall: Communication with other non-profits and benevolence programs.

Great Choice for Integrated Data Management

Aug 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the functionality of the software and its ability to add sections and features or disable them as needed for the organization. The ability to report by various datasets is crucial to our processes, pulling case history by client, by household, or by service.

Cons: The software could use some work as it pertains to looking up accounts, which can be lost and duplicated when typos are present (no suggested results occur if there is a space where there shouldn't be, or a misspelled name).

Overall: We use this software to share data with other organizations about our client usage, to get information regarding needs in our communities and how we are meeting them, to track case notes, visits, and client household data. We then use this client demographic information and tracking to report to our donors, board members, and community about the services we are providing.

C. T. is our most valuable resource for evaluating clients, finding resources, and posting needs.

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to quickly determine how clients have been using local resources to meet their needs in the past and for how long. This software helps us avoid enabling people who are already using many local resources and helps us determine who are the most needy and if the person is eligible for assistance when we receive applications for assistance.

Cons: Not all files under the same SS number are quickly merged into one file.
A search under a client's name does not always result in a find even though the person is listed under a similar name.

Overall: Our department uses this software daily to determine an applicant's needs and prior assistance helps received. It is a valuable resource to our department. It would be much more difficult to evaluate needs without this software program

Charity Tracker is very useful and generally quite easy to use.

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to track clients relationships, services received, and dates of visits with a quick and simple search is extremely helpful. Also, creating reports is simple yet comprehensive. These features allow us to work with our clients efficiently as well as to work with other agencies to help solve more complicated problems.

Cons: 1. Sometimes when you search a persons name they are not the first (or even among the first) people to show up. Even if their name is spelled correctly, for some reason other names come up, its weird. 2. When you enter the name, date, ss#, etc. in a search, then use that information to start a new account, some of the information you inputted into the search doesn't automatically populate on the fields for making a new account.

Overall: It makes tracking the assistance clients get from various agencies very easy to track and access, its a crucial part of what we do.

It is God-given for our ministry--Next Steps--because in Outcomes we track goals and next steps.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Outcomes allows us to track goals and next steps of the people we serve. Everything is easy to access and fast. It is succinct. Having a photograph is very helpful. We appreciate that it is password protected. The email five days before a next step is due is very helpful. We like being able to limit some Notes just to our organization. It is free because Trident United Way pays for us to use Charity Tracker Plus. We have about 100 users.

Cons: The reports section is very complicated and we don't think it helps us measure progress in Outcomes and relate Outcomes variables to other variables such as those in personal Data.

Overall: In Outcomes, we track the goals and next steps of the people we help.

I use Charity Tracker everyday in my case management job and I love how easy it is to use.

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality is so easy. Its always up-to-date. System manipulation makes me efficient and keeps my funders happy. I love being able to generate reports right on the screen. It really does help me do my job that much better.

Cons: The only thing I don't like about the system is the search feature is so matter of fact. I wish it had a built in smart system like google.

Overall: I get the benefits of case history and case management. I also get the benefits of having a better idea of the types of clients I serve and what services are most used. Based on this information I can tailor programs and services to make sure I'm being an effective service provider to help the most clients. I also get the benefit of training and great customer service when and if I have a problem.

We really like the software. It is easy to use and understand.

Aug 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Search capability is great. Being able to access the data away from the office and also update it makes it great for our needs. We entered all of our case history into the program and use it exclusively for our benevolence tracking needs at church. We like it so much we have two accounts. One for our own church records and also belong to the local group.

Cons: I could see where a little more customization would help us. Customer service was able to help meet most of our needs and made some changes for us.

Overall: The ability to track our benevolence help we provide to the community. We need to keep accurate records of who we help and how we helped them in order to be good stewards of the funds we have available.

Charity Tracker has been perfect for our organization. Right functionality and right price!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the price. I was able to train my fellow board members easily and get them up to speed quickly. Also, the price is scalable and affordable for our organization. We are 100% volunteer, so we don't spend money easily, but it has been a great investment for us.

Cons: There are a few modifications that I would like for us to have, but I don't want to get the software customized as it won't be easily upgradeable.
Also, the reports are not quite as easy as I would like, so we don't use them as much as we could.

Overall: We got a case management system that was managed in the cloud, at a price point we could afford. This system is the foundation of how we manage our foundation's business of giving out grants.

The site seems to be up almost all of the time. I haven't run into any software glitches.

Aug 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Having it available 24/7 and having it available on phones as well as computer. Being able to track clients across conferences boundaries. Being able to make notes for the next time a client calls. Being able to see what client other volunteers are helping. Getting reports on what we have done during a month for bulletin notices (letting our donors know where there money is going).

Cons: I would like more explanation about the meaning of fields in the report. For example there is field that is called Total Assistance but it isn't the total of the dollars spent so what is it?

Overall: More information about the clients that are asking for help as well as the clients we have helped.

Charity Tracker has done everything it promised and more.

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly. We can communicate without getting bogged down with the details. They are already available. Other agencies can benefit from the information we receive on our clients. It's not just a weeding out process but it is a better way to help those in our community.

Cons: When only a few agencies are actually entering data on Charity Tracker. Sometimes putting all the information on CT is time consuming. Maybe a QR code segment where agencies can take a simple application and load it onto CT.

Overall: We are able to help more people because we are able to see at a glance the needs our clients have. And, we get to see who helped them and what they helped them with.

I like the ease of the use of charity tracker. It is a great system that keeps client's notes.

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that you can attached items and connect across client files. I like the assistance tracking. It is easy to record notes.

Cons: I wish there was a way to keep track on how much the assistance the client has. Like a checking account. This would allow us to us the barcode system with our food pantry without clients going into negative if they do not have the money there. We give our clients factory dollars that they can use for our food pantry. While we record the amount we give them, there is no way to record that they have used that at our food pantry. Such as know what their balance is.

I also would like the assessment piece to be separate for each individual. I have noticed when family members are connected and we use the stability scale for one individual it automatically attaches to the other family members that are connected to that individual. It shows as a second stability scale when I put another one into assessment for another family member.

The most affordable, accurate tool we have ever had!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows our organization the ability to keep track of who is receiving services and why they are returning for additional support. We are focusing on breaking the cycle of dependency and this is the most affordable, accurate tool we have run across to help aid in this goal. Worth every penny we spend and then some. Everytime I need help or have a question, their staff is available and extremely friendly. I'm not looking for any other product at this time or in the near future because I truly feel we have found the best tool available.

Overall: Great reporting capability, easy to use instructions, online access from anywhere

We have been Very Pleased with the ease of use and the responsiveness and support

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to track services given to an individual when evaluating a need as well as the ability to locate an individual by adding an Alert to his information.

Cons: The inability to interact with other organizations out of our specific network - a real barrier when we cover an entire area the size of the DFW - Very Frustrating, a WISH would be a statewide network - we deal with a transient population daily and this is a real need for us. Thank you for the added 'Next of Kin' field we requested.

Overall: The ability to track what services or items have been given when evaluating a need and the ability to issue alerts when location is needed or welfare is questioned or other concern.

Very easy system to use.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its very easy to use. sharing with other agencies helps us get a better grasp on all around care given.
when there are issues with the system and it "goes down", it is back up in a short time. the ability to get additional features or drop down lists added to when needed.

Cons: very little. any issues that arise are usually user error. if we delete a client from a family, i noticed if it is head of household, the notes will stay with that client. i wonder if the issue was possibly deleting the client with it still being marked as head of house.....

Overall: its a very organized way to track clients and check reports on assistance given.

Great program and easy to use!!

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the level of communication it opens up with other agencies, the ability to run reports and have all my information in one place. I love that I can hid comments for my agency as well as send alerts to everyone in the program as needed. Since using this program it has improved my ability to serve more clients in less time because I know where to send them and where they have already been

Cons: I do not like that I can not search assistance records by type and agency. With that being said I have never asked if that can be done so that is on me.

Overall: Communication at my finger tips and the ability to serve the community better.

Charity Tracker has helped our organization keep track of the number of investigators in our program

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the charts that this program offers. The charts show us if our investigators are succeeding or failing at getting out of poverty. These numbers are very important to us. These charts show how our investigators are progressing and it helps us continue to get funding for our program.

Cons: The Stability grid has five choices for each area and I think three would suffice. Everyone that I have do this assignment makes that same comment. They say they are either stable or unstable, or somewhere in the middle and the others do not matter.

Overall: The best benefits are the Stability Charts we used to track the success of each investigator. These charts help us get funding. The charts let us how each investigator is doing financially, emotionally, physically, socially and mentally. We get to find out if they have stable housing, are paying their bills on time, are employed, having problems with their children, and reliable transportation . All these areas indicate if what we have taught them has changed their way of thinking and if they are making changes in their behaviors to help them get themselves out of poverty.

I use it almost daily to check the level of assistance received by people asking for help from me

Aug 22, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That I can find out if someone is already in the system. I like that searches I've already submitted appear when I type them in again. I like that it notifies me of possible duplicates. I've not had to use customer support so I think that means it works well for my needs.

Cons: That it is cost prohibitive for most people and most area churches are not aware of the software. I know people receive other assistance but it's not in the system because others don't use it because they can't afford it or don't know about it. I wish the verify and print ROI was in one step not two.

Overall: Tracking of those requesting assistance

As a church we see people within the community on a regular basis needing temporary assistance.

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Pertinent case information can be inserted quickly and with ease. No cumbersome instructions necessary.

Cons: Printing parameters for notes. Would like to see notes only available in different formats with client's last name, address, and/or case number to be attached to information of the client for future reference. Sometimes we have other information that will help in decision-making.

Overall: Great referencing tool. The clients that we or other agencies have served. What information we used in that decision. This is important, since some clients have had history with illnesses that we were able to temporarily help until they could obtain it through government assistance.

Clients are checked in charity tracker before and after service rendered.

Sep 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Multiple ways to locate a client in CT, SSN, DOB,name. Able to track care in CT from Tricounty Family Ministries as well as other local agencies. Ease of updating information when client changes address or phone number.

Cons: It does not automatically know when a name is being duplicated and will allow multiple agencies to add same person multiple times. Same name with same DOB & SSN should be automatically melded with current record.

Overall: Tracking clients and services provided to clients. ( in answer to the Industry ? below: We are a charity. Our clients are the homeless to the working poor.)

Very easy to learn and use.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Charity Trackers not only protects us and other local agencies from being taken advantage of, but it also helps to protect the people we help. We are able to notate something about a particular client that another agency helping them can see on the account, which can sometimes include a dangerous situation someone might be in. The software protects everyone in it's design.

Cons: You aren't able to add someone to a person's household without setting them up an account as well. Which isn't difficult, but it would make more sense to be able to simply add dependants.

The website is available and responsive to my organization's needs.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most about this software the ability to pull up account information, see current assistance, referral information, make referrals to participating agencies and pull data for reports. I also like the cost of the program for my agency.

Cons: What I like least about the software the duplication o f information. My organization has has a software system in which I enter data and then I also enter the same data into Charity Tracker each day.

Overall: The benefit my organization receives is ability to pull data for grant reporting, communication between agencies of assistance, needs and current/upcoming events.

The system works great for our office and has proven to be a valuable assest.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to navigate and the colors are refreshing on the screen. It allows us to interact with other agencies and churches in our area.

Cons: Sometimes the merging does not work to my satisfaction. Sometimes it merges just fine and other times it will delete something I did not want deleted. Also I was wondering if there was a way to recover deleted files.

Overall: We have the ability to interact with other users and cut down or eliminate all together the duplication of services and the abuse of the social system for assistance. It helps us keep good track of our personal clients as well and track our new programs.

The software is imperative for us to have long-term effect on residents in our community.

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The benefit of community-wide case management that still allows for individual agency reporting is both innovative and essential to really make a difference in the lives of those we serve.

Cons: The area of reports: when I first began set up for our agency, I needed help. Now that I have been using the software for multiple years, I am able to figure it out as well as edit the reports to use repeatedly for different time frames/dates.

Overall: I feel more equipped to help those who come to our agency seeking assistance because I get a more insight on whether the need is likely crisis or chronic.

Great database program. Need better ability to create/edit reports to pull information.

Aug 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the connectivity to other agencies that enables us to better utilize our donated monies and serve our clients to the fullest.

Cons: The report section is difficult to use. I would like to be able to create reports in a multitude of different ways. Depending upon the need for information, whether for grant purposes or for a board meeting, the reporting takes a large amount of time and many times is not exactly how the information is needed.

Overall: The biggest benefit is the ability to know when and where our clients are visiting and receiving services from other agencies in the area.

Charity Tracker is one of the most useful tools we have in our office.

Jul 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We rely very heavily on Charity Tracker and the information that it provides. Because of Charity Tracker, we now belong to a large network of organizations that are serving the same population. It keeps us in the know and organized with the capability of printing custom reports.

Cons: It is hard to find something about Charity Tracker that I don't like. The reports have a lot of fields I have to sift through that I don't need or use. I wish I could better customize only what I need.

Overall: A great informational network and organized report capabilities.

Great user friendly product

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the ease of access to look up client records and see what assistance they have received throughout the area. We also use it daily to enter our case notes and documentation which we have the option to keep private.

Cons: When entering new client, wish the software would cross reference date of birth/name/ssn for duplicate records before making new profile. While we always search first before making a new record we have ran across duplicate records when dealing with our clients.

Overall: Being able to cross reference client assistance from multiple agencies.

very good and reliable

Aug 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is available when you need it. It has what I need for entering client records. When adding products available for client use it is not too difficult.

Cons: not able to track volunteer hours and miles.
Want to use scanner but only open 2 days per week so too costly for small organizations.
When putting in product, if there is about to be a duplicate the software should alert you.

Overall: able to automate our process as it is not too difficult for volunteers to learn to use it.
I did not mention this but if you could automate the month and days in monthly reports it would be great. 727-420-5176

We have been using Charity Tracker for a few years now. I has been a tremendous help to us.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are able to use the information to help us see, at a glance, how we have been able to help and how much. The release of information form helps us to be able to share with the Churches around us the needs as well. It is also a tremendous help with our grant writing.

Cons: Just little things that I would like to see the program do, but they are working on them and always making improvements. It does go down occasionally but they get it back rather quickly.

Overall: The ability to track who and how many we help, share with other agencies and pull information to write grants.

Charity Tracker has been a benefit to our Social Services & brought our community together.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This program is easy to access and post information. The content allows us to more thoroughly assess the needs of clients and make referrals when needed. It has allowed users to work together with available resources in meeting the needs of people in our community. We realized during Hurricane Katrina long term recovery efforts that duplication of services could not be easily identified. We worked with Simon Solutions reps in developing this program, relaying what we needed to be able to see in a shared environment. They built the program and have continually improved it, making a world of difference, allowing better evaluations and more needs being met.

Cons: The software is great, if used properly. I have noticed that some users do not always enter enough information to clearly know how the client was assisted - but that is a user issue, not the software.

We rely on Charity Tracker to make sure that we are all doing what we can for those in need.

Aug 22, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We can double check to see if the requestee has already been helped or if this is their first time.
In this way, every charity location is given the opportunity to work as a team in serving those in need and truly helping them help themselves.
Charity Tracker is so helpful to keep track of what has been done to serve those in need and make sure no one is taken advantage of.
It is critical that others are aware of any risks that might occur with certain individuals.

Cons: It is not very user-intuitive, only in the way that we are so used to certain searching engine formats and this is not quite the same, so it takes a few tries to get used to it.
This can be solved by simply taking some time to explore and figure it out, and there are very helpful videos in how to make the most out of this system. So it's really not that bad.

Overall: We strongly believe that everyone who is involved in any kind of charity work should use this software. You have no idea the impact it makes, and without it you may actually end up doing more harm than good in some cases. This software is worth it.

Capterra-loader

Immediate impact on our community and our nonprofit

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has helped our county set up its first system for tracking clients and assistance. Within the first few days it helped our ministry identify people who were using different names to receive duplicated services. We are also able to identify clients who are reporting different levels of incomes and different family members to the various agencies in order to obtain more services. Charity Tracker is having a big impact on our churches and small agencies who do not have trained interviewers or extra staff. As our ministry loads clients, it allows the smaller agencies to see all of the client information that they would not normally have access to.

Cons: The initial start up is time intensive as we have to load every client that comes in. With 14,000 assistance cases per year it will take us some extra time to get everyone loaded. Once they are loaded the first time this problem will go away and it will be much easier.

Overall: (1) We now a user friendly client system that will allow us to rapidly obtain client information (2) We are able to identify clients who are using different names or visiting multiple agencies to get services. (3) All agencies in our county are now working more closely together to help clients.

I am amazed that I can network with other agencies to provide for the needs of our clients.

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use. Being able to post needs and alerts and track clients. Our agency has been using Charity Tracker for about five years and I am totally satisfied with the program.

Cons: Duplication of clients. If there were some way to catch it before several post have been added. I think other agencies are adding a new case instead of doing a search first.

Overall: I have recommended this software to many church that I deal with on a daily basis, I believe that we are accountable to God for what happens in this ministry and Charity Tracker helps me keep uo with things.

CharityTracker Review

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Charity Tracker is a great tool for my organization. It helps with keeping our database up to date. The option to email other agencies and the being able to access client records.

Cons: Not being able to perform my own statistic record.

an answer to a prayer

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost, customization, mobile access, and an AMAZING customer support staff. They are super responsive and helpful in ways that suprise me every time.

Cons: I'm not sure how HIPPA compliant this is. Also, the reports feature has a learning curve and it's a tough one!

Overall: We are a library system, stepping into case management because we have two social workers. This allows us to have what we need without getting the library into a huge, expensive contract for services they don't fully understand. All of my social workers and interns are able to use this without a huge cost and it's pretty understandable.

Fairly easy to use. Some improvements would help.

Aug 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use, and convenient for sharing information between organizations. The software also maintains a lengthy history.

Cons: Different organizations sometimes end up entering the same person, and there is no way to combine profiles when this happens. Also, there is no way to submit a scanned copy of the ROI if one does not currently exist for a profile.

Overall: It allows us to not maintain our own records for charity information, and it also allows us to insure that someone is not attempting to visit multiple charities in the same day since we provide emergency assistance.

Charity Tracker is a great tool to have in your organization. I use it all the time in my dept.

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is user friendly. You can print almost any type of report you want from the information gathered on your clients. You can also flag duplicates and see what other agencies are providing for clients as well. You can place warnings, ads etc. on Charity Tracker. I think every agency who has clients should at least try it this software.

Cons: The least thing I like about this software is that you can get to much information on your reports. You have to be pacific on what boxes you chose when generating reports.

If I have to call for Customer Service they are on it asap. We do experience a lot of slow times.

Aug 23, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Can make all the reports we need. Can find out if our clients have been to us in the last week... they can only come to us every other week.

Cons: Slow times. This isn't software related... Having to pay for each person who logs in. As a non-profit we have 5 computers going we're open. Those same 5 people are not here every time we're open so we have to add more names to the list. We're paying an extra per year because of this. I can get a lot of food. Should be able to log in as each computer no matter who is sitting at it.

We love CharityTracker and are the CT Cheerleaders for our community.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's intuitive. Our training consists of showing someone how to log in, walking them through the service & tabs, then go...

Cons: The reports can be limiting. There is also limiting crossover between service and outcomes. For example: I would like to know how many of our clients have a goal, I can run a report to show how many clients we have, and a report that shows the percent that have completed an outcome at what level.

Overall: We trust the information entered and know it is house securely. CharityTracker keeps getting better and better.

Best tool I have ever used and it has been valuable in keeping fraud down

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease. No need to putz around it takes me to where I want to go. The amount of information is great . it allows us to catch different people using the same kids in requests for services. I have saved a fortune using this program

Cons: It is difficult with other users. People change addresses in the system sometimes on the same day. It would be nice to have those flagged down so we see it immediately

Overall: I have saved thousands in charity donations and have been able to warn other community members to be aware of what is going on.

It is a great way to connect the community to best help our neighbors to get the right resources.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most important information is on the front page of each account which is accessible without digging . The photo of each client is so helpful for identifying people when they are here in person.

Cons: I don't like that when checking relationships the entire SS# is not posted. It requires going into each individual account to get the information.

Overall: I allows us to easily gather client information and share it with other community non profits that serve the same group. We can then make sure that resources are being shared sufficiently.

This is a very important part of our Benevolence Ministry here at Mount Hope!

Aug 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. The ability to see what has been done for an individual in order to help them more accurately.
2. The notes and alerts have saved us a few times.
3. Working with other ministries in town to help individuals we wouldn't be able to help on our own.
4. Learning of other ministry's efforts and having the opportunity to respond and help.

Cons: The site is a little awkward to navigate, it took some time to get used to. We only have a couple members of our team with access for confidentiality purposes, but it took them a while to catch on.

Overall: We couldn't do as good of a job with the benevolence ministry here without it. After the tornado we were slammed with people taking advantage of our generosity and bouncing from Church to Church taking what they didn't need. This allowed us to recognize the importance of communicating with other ministries, so that we really get to help those in need to them help themselves and not just take advantage of generosity inappropriately. This also allowed us to team up to do more good than we could have on our own. Charity Tracker is an excellent tool that should be used by any ministry.

We use Charity Tracker with every client and it really makes a difference in how we can assist them.

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use - even our least technical volunteer can access information easily and input assistance data with no problems.

Cons: We have to pay the entire cost of the subscription each year and it is a big investment for us. We cannot get other nonprofits interested in sharing the costs but if we don't keep as many organizations as possible using it, it is not beneficial to us.

Overall: We can see at a glance what assistance our clients have received and that can help us make good, informed decisions about further assistance.

Charity Tracker makes client tracking and reporting so much easier! Huge time saver!

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reporting features are my favorite aspect of Charity Tracker. I can track everything from resources used to demographics. Customer support is very responsive to questions and requests for custom reporting.

Cons: Phone app would be helpful. As the outreach coordinator, I find myself interviewing clients offsite where wifi is not possible but phone would work. I would say cost is also prohibits some of the smaller churches in our network.

Overall: Love this software! I'm all about partnerships and sharing resources!

Great product. Easy to update information.

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to update information. I have many families with multiple issues and I can track their progress and other agencies that have assisted them.

Cons: Trying to move relationships from one family to another is somewhat cumbersome. Some of my families changes members/live-ins fairly frequently and I need to be able to keep those relationships in some sort of order.

Overall: I can easily find information about families and the resources we have provided them. I have one place to go to ensure families get all the help they need.

Capturing case notes to track client progress

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Nice to be able to track my veterans online with case notes and to see when they have accessed other services within our agency.

Cons: Unable to print case notes for a specified range of time - always have to print ALL case notes. This is a waste of paper if you just want to update your file with the most recent notes.

Overall: Ease of tracking progress my clients are making on their goals; having access to their plans while in the field; able to pull up attached documents such as DD214's years later when the veteran has lost their documents

EXCELLENT

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: EASE OF USE...when in doubt...the support staff is there for support. History of customers needs is readily available, and if the hosting servicing agency lists info correctly the information is there.

Cons: Sometimes if you do not have the clients name spelled the way the initial rep. input the information ...it is very difficult to pull the client up in the system. When you then go ahead and restructure the client as a new listing it then comes up under a different means...... Right now I am trying to send this info back to you and it will not accept...stating your system is taking to long to accept.

Overall: Ease of Use. Client History available..

It has enabled us to greatly improved our record keeping.

Jul 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We can quickly verify eligibility of individuals & the dependents in the household. We can quickly verify the last time the individuals have received assistance of commodities, senior boxes, and emergency assistance.

Cons: Inability of 2 computers to access rarely without having to pay an extra fee. Sometimes entries on our individuals are entered mistakenly at other facilities, and we can not correct these mistakes. We have to contact Charity Tracker for these corrections to be made.

Overall: It has enabled us to correct individuals that had been abusing the various programs. This has helped us to better supply needs to those that legally qualify.

Great tool to use track assistance both internally and with other agencies.

Aug 23, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Instant access to clients records. Provides easy to use information from our agency and other agencies in our area.

Cons: We do experience periods when there is a slow down requiring short waits. There are many duplications of clients in the system. Sometimes there is a need to review more than one file to see all assistance that has been provided by other agencies. Would like to have a better way of combining files when a client as been entered more than one time.

This platform allows better communication between community agencies.

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I appreciate the accessibility of customer support. Anytime I have had an issue I have been able to find that help is just a phone call away

Cons: The Getting Ahead Assessment process. I know this isn't a Charity Tracker issue but the assessment form used to track GA graduates progress is must too long, hindering graduates' participation.

Overall: This platform allows for easier tracking of individual case management progress. It also is a great data management tool for report and grant access.

Gives us the information at a glance.

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ease in which I am able to make my call backs. I know at a glance just who, and what the original call was about. It also includes all the the personal information to us with what references to recommend. Prior to this we had to take more time to see who, when and where to make our call back.

Cons: At first like any new program I was a little skeptical of promised results. After a very short time I was able to use program at ease and welcomed the ease of getting the needed information for monthly reports, call backs .

Overall: the most beneficial to me was the ease it enabled me to make my needed monthly call backs to client.

Overall, very user friendly and easy to navigate.

Sep 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly and ease in creating reports. Really like the photo ID feature on the general info page for each client.

Cons: Sometimes losing an assistance record you just wrote up before saving and no way to retrieve it. Not even by hitting the back button. Would like to be able to search all assistance records by using a single keyword.

Overall: Don't need to use hard copies of written notes anymore. Very easy to navigate and finding clients when they call to see what was last written up.

I use Charity Tracker to document the aid that we provide to the community.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the discussion boards that various organizations can use to post questions or updates. The option to leave notes on the transaction is also helpful when determining eligibility for aid. We utilize Charity Tracker to help us with our monthly stats report. Charity Tracker makes the whole process quite a bit easier! I also like that the system has a safe guard that keeps individual cases from being duplicated.

Cons: I am still on a trial basis with Charity Tracker. I was able to call the office a couple of weeks ago and have my trial extended. I recently tried to email the office, and was not able to . This is the only inconvenience I have found while using this software.

Overall: This software makes completing my monthly stats report much easier.

Charity Tracker is a valuable way of keeping up with the assistance we have taken care of!

Sep 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We are at liberty to put what has been done & said with the client and we can keep it to our Agency only if we need too. Very private in that aspect.

Cons: There were some reports we couldn't get, but now we can. (That was a con but now is not!) Honestly I can't think of another. Thank you for such a great software!

Overall: We refer to Charity Tracker each time we have an assistance. We check on the frequency of the visits & the help in which we provide so we will know how to help.

Love having Charity Tracker to keep track of everyone who has been helped in the system.

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: To be able to see for myself if someone has been helped multiple times and how often. We have many repeats that have already been to other agencies. Also to see why they needed help and if they are habitual clients and who helped them so I can call if there are any alerts.

Overall: To communicate with other users over clients; to see if clients have abused the system and why and what the need is that has been met. It helps me make a decision based on need rather than want.

SUPER system!!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, reporting options, and excellent performance. The system is rarely unavailable. When there are problems, we receive communications promptly.

Cons: Would like to see more enhanced reporting options. When the system recognizes a case as a potential duplicate, it would be better if it would take the whole SSN to verify versus the last 4 of the SSN.

Overall: The ability to manage our assistance given to those in need. Alerts are extremely valuable as well as notes.

Charity Tracker really helps us collaborate and keep accurate stats of those we help.

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to tweek it for our usage has been very good as we focus on meals given to our clients versus "bags" or "boxes of food.

Cons: It does take a long time to enter a large family into the program and while we a receptionist that does that, it is the case manager that must put in assistance for each person helped and that can slow the process.

Overall: It keeps us internally organized and keeps us externally connected to the other agencies that choose to use this system.

Reports are not always accurately totaled

Aug 22, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: That we can see where clients are receiving duplicated services.
We can see all members in the same household.
We can see how we have helped the client in past visits to see if they are becoming more responsible.

Cons: Inaccurate totals.
Not all agencies put their information in on a daily basis.
That you are charged extra if more than one person uses Charity Tracker in your agency. It should be one set price for the whole agency.

Customer service is excellent. Customer representatives are amazing.

Aug 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and do reports, easy for our volunteers to use and keeps track of what we need. The fact that it can be used with other agencies if you want to share information.

Cons: really can't complain except a couple of reports have been custom but have been done very quickly, because it is on the internet can be very slow at time and occasionally has gone down.

Overall: Able to keep track of our clients and information easier and can run the reports that I need.

Keeps track of SO much!

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the amount of information it keeps for each individual case. We can include so many details to track case information for our clients. This allows us to cross reference cases and determine needs easier.

Cons: We haven't yet gotten the ability to filter out search requirements. We would like to be able to use certain data for reports; however, we haven't been able to narrow down the parameters yet.

Overall: It allows us to track our client base.

Charity Tracker has been a godsend for our group. We are now tracking more than ever before.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The thing I like most about this software is how easy it has made network membership management. As the network manager, this software allows me to address the needs of every agency in our network quickly and efficiently. I don't have to depend on a support team to make changes, I can do it myself. But when I have needed customer support, they have responded immediately.

Cons: The thing I like least about this software would be the individual agency out of pocket expense. Having multiple users on an account is pricey.

Overall: The software my network formerly used was outdated and we no longer had an affiliation with the network administrator. This made any needed changes or updates impossible. It finally was determined that the current site was unsecured and several of our agencies could no longer gain access to it. Subscribing to Charity Tracker has solved all these problems and opened our network up to possibilities that we really didn't know existed. We are benefiting from the online tutorials, which made the switch to a new software system less daunting. As the network administrator, I have not had to travel to the different locations to train users. They have all been able to learn from the online tutorials.

Easy and Invaluable Tool for Local Charities

Aug 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The addition of the referral tab in assistance streamlines the process of communication between local charities. Charity Tracker in general allows us to help those who really need our help in the most efficient ways possible.

Cons: The alerts on one person's account do not show up on other members of the family. Perhaps adding a function that would allow those alerts to apply to all members of the household could remedy this.

This tool is very helpful to us as we assist many in the community with utilities, rent and fuel.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to learn and assimilate into our system of record keeping. The upgrades have been very useful as more ROI information is becoming available. We have found the 'help' site to be very good for us if we had problems.

Cons: The loss of paper ROI has been OK but I used the time to get the client's information to enable us to invite them to our facilities.

Overall: Ease of use and comprehensive information being shared between agencies.

This is one of the best pieces of software we ever used!

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy to use and to train older volunteers to use it. You can add all family members including their SSN's which can help ID when 2 or more families are trying to claim children. I retired from my organization on June 30, 2017 and no longer use it. But I highly recommend it!

Cons: Can't think of a negative item concerning this piece of software. I will say the Reports feature was somewhat difficult to use.

The only thing that frustrates me are the reports. I have never received a good report from CT

Sep 29, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: That all agencies can stop duplication of services. Clients can sometimes hit multiple agencies within the same county requesting services. This is an awesome software to see which agency helped him and with how much.

Cons: Reports. The reports are too cumbersome. I have yet to get the results that I was needing in a report. I would like for the software to be more user friendly when needing reports for the agency.

The ease of using this program is very convenient and extremely helpful.

Aug 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easily accessed shared data base with other churches and agencies allows us to be better stewards of the funds allotted to us to assist the poor.

Cons: If there is a duplicate client, I have to notify someone else to combine them rather than being able to combine them myself. Misspelling a name can lead to duplications.

Overall: It helps us to weed out fraud and better assist the poor in need. It also identifies chronic poverty for follow up.

We have had wonderful help in getting set up and troubleshooting all our needs.

Aug 31, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It actually helps to ensure that our clients are only coming to the food pantry one time a month. And it is easy to use for any volunteer who runs it.

Cons: It is not very easy when it comes to making or running reports. We are unable to ask name, DOB of family members and this messes up our family count. However we have figured out a way around it, although it is cumbersome.

Overall: We can track the food pantry clients information in one on-line place. This is much better than the paper filing system we had been using before we got this system. The help desk has always been very helpful in trouble shooting any problem. They are great!

awesome to keep track of assistance.great for any non profit

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: ease of use ,by far the best software for tracking clients and preventing assistance fraud.its fast and efficient.the reports are nice as well for end of month or quarter.helps to prepare for audits and great for accountability.

Cons: it would be nice to have a share button to send to an email for agencies who do not belong to tracker because of budget problems.

Overall: helps me in my job daily.The alert button is a great feature

Charity Tracker is easy to use for anyone, and also easy to run reports when needed.

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Running reports, and being able to navigate through it easily. Anyone could use this even first time users.

Cons: Alittle time consuming when it comes to adding information and getting what service was provided. Was not able to access it anywhere, just on the computer in which it was assigned to.

Overall: I really enjoyed using this software, and would recommend it to anyone to use. It does take a little time to use, but it is an easy software to work with.

An invaluable took in helping us impact our community.

Aug 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Charity Tracker has helped us connect as a community in a way that we were never able to before. It allows us to offer a more holistic approach to serving our community. We are changing the question from "how can we help you?" to "How can we help you not be reliant on our services?".

Cons: I would like to have saved report formats. Finding the right parameters to get the data I want is a little tricky.

I enjoy all the possibilities it has and how much it's helped.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of info we are allowed to track on each house hold, does help us tremendously.. and the fact that we are able to write notes, individually.

Cons: The fact that it allows cases to be duplicated instead of it catching it before hand. As it works be nice if the software to detect some sort similarity on putting in a case asked connecting to another just to verify and make sure that it's not duplicated

Helps me see how people who ask our church for help are being helped by others.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Connects me with other helping churches or organizations. Helps me keep track of who we have helped. Helps people who really need help by cutting a lot of duplicate work.

Cons: I has so many options that it is sometimes hard to remember what it does and how to do it. Especially when I first started using the program.

Overall: connects me with other helping agencies
helps me keep track of people we are helping and how to better help them.

Charity Tracker has been an extremely useful tool for our benevolence.

Sep 01, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Availablility of information from other churches. Helps us coordinate needs and help and allows us to pinpoint anyone who is scamming the community.

Cons: If you write an alert on one member of the family, it does not show up for everyone. I usually copy the alert to everyone in the family so that it is not missed when I look someone up.

Overall: Helps me coordinate how often we help someone and how much we have contributed in the past.

It's been a very useful tool. It keeps everyone in the Organization connected to vital information.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to navigate through. Even without training, anyone can easily find their way to all the information that they need. I also love that they are always willing to offer additional training seminars and are continually looking for ways to improve. I really don't have anything negative to say. Any questions or issues I have are easily addressed with a quick phone call or Email.

This program was easy to learn and navigate. It has helped unify a countywide system of agencies.

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has helped unify a countywide system of agencies. It has helped to significantly eliminate duplication in our area. Being able to pull complex reports with little effort is amazing.

Cons: Wishing I were smarter so I could maximize all the abilities of the system. The possibilities are limitless and the team has helped us customize this system for our community. Great people to work with!

The user interface with Charity Tracker is so easy.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For organizations with less computer savvy members, Charity Tracker is great because the features are straight forward. The graphics are easy to see and navigate.

Cons: I would like to see a few more available reports made available on Charity Tracker. These might include breakdowns of help given to individuals broken down by category, zip code or other demographic.

Overall: Very easy tracking of aid given to clients.

It's a great connection for the TriCounty area!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that you're able to post information so that other organizations can view and know. It allows you to communicate with others, and help our clients to our capacity. It's also a good way to send communication about community events. No complaints! I love using charity tracker. I hope that other counties adopt this great way of communicating throughout their communities!

It's a program I use almost daily in my duties.

Aug 28, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It retains information that can be called up, as needed. In addition, it's user friendly and the reports about our organization are easily accessed. Recently, our server crashed and we lost tons of data. I have been able to refer to Charity Tracker, as it has stored all of the information we need about our financial assistance program. It has served as a great back up.

WE love they system and the user friendly platform

Aug 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like the ease of data entry. We put all our case notes in assistance so that we can later run reports. We like that the system searches for the name even if the person is a relationship on another case.

Cons: We still can not figure out how to run the reports we want. Even our system CLASS administrator is unclear. We would love a person from charity tracker to just set it up for us.

Outstanding tracking system.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is quite comprehensive with the records our business needs to keep. It maintains confidentiality and discretion, but accountability as well.

Cons: Occasionally the "Search" function does not produce the results I need. I think it has to do with the use or non use of middle name. And of course, it could always be user error on my part.

Overall: It maintains our records and aids in maintaining their integrity.

Charity Tracker is so easy to use, and definitely worth the money.

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The best part about Charity Tracker is that it encourages communication and cooperation between charities. Sharing information allows us to share resources and to serve our community the best we can. It also helps us to tell the difference between those who might be "gaming the system" and those who really need help. I estimate that it has already paid for itself by helping us to direct money and food to where it is needed most.

Cons: I wish it was easier to flag or mark duplicate accounts (created by user error) to have them merged.

Overall: It has already paid for itself by helping us to weed out people who are gaming the system. It helps us to track the food and money we have given out so that we can give accurate reports to the church congregation and church elders.

Can't do without it!

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This software has allowed and encouraged our city's churches to network their charity together. It has proven to be an effective tool in identifying needs, evaluating our programs, and helping to prevent fraud.

We would gladly speak to anyone interested in this software to let them know the success our group has had.

Overall: This has been a terrific tool in our outreach ministry.

Works very efficiently when working with my clients.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a partnering agency with United Way Galveston County Mainland and out Executive director gets this for the agencies to track client charity to help make sure no client can get duplicate service for the same assistance. We can log in and monitor how much help they have received. Charity tracker is Easy to track clients assistance received, how many times as by whom. As well as many other things. It makes our job work more efficiently to serve the Galveston county area.

Cons: Charity tracker Sonetimes times out to fast and unfortunately you will lose the information you entered. Then you have to start over.

Overall: The benefit of keeping track of client services to prevent duplicated Assistance's and be able to serve more of the community.

I think Charity Tracker is headed in the right direction, but could use some modern updates

Aug 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The search navigation is very easy to use, as well as the ability to input new information.
I also like the option to click what type of assistance was given.

Cons: I don't like that there isn't an app to install on a smart phone . I think with the technology used in todays world and people constantly having their smart phones with them, there needs to be a Charity tracker app

I absolutely love Charity Tracker. It is so efficient to track our clients and reports.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like the most is the ability to track our clients and communicate with other agencies with ease and convenience. Our agency uses the report feature often as well! It is an excellent feature.

Cons: From time to time the system goes down and there is no communication to know when it may come back up. This is difficult for our agency because we are unable to assist with accuracy without the system. It would be nice to be able to combine duplicate files, too.

Overall: It was easy to learn and I use this software every day all day to assist our community.

This softeware has been a great assess to my job.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What i like about this software that it tracks where the clients are receiving assistance through agency that have the charity tracker. I am able to identify where they have been in trying to received the same assistance.

Overall: The benefit of knowing that this soft ware plays an important part of my job, and having assess to the where abouts of my clients receiving other assistance from other agencies.

User friendly

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly. You are able to find clients with ease and also eliminate duplicate entries. I also like the search feature where you can even search by phone numbers

Cons: I wish the information was easier to download into a MsExcel worksheet, and also track funds available.

Overall: We are able to check to see where clients have been previously to insure quality services and not duplication of services.

Easy to use, customizable to your needs

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We have older volunteers that needed a simple, easy to use software but also something that is complex enough to handle our needs.

Cons: It would be nice if it had a smartphone app that accompanied it. There are times when we are out in the field and we only have a smart phone and the need to access the database is there.

Overall: An easy to use, central database for our case notes.