DaySmart Software

Orchid Spa Software

4.5 / 5 26 reviews

Who Uses This Software?

Orchid Spa Software is for spas, massage therapists, and more that need to book appointments, keep track of client information, and manage the ins and outs of their business.


Average Ratings

26 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $85.00/month
  • Pricing Details
    Orchid Standard edition starts at just $85/month.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • DaySmart Software
  • www.medicalspasoftware.com
  • Founded 1999
  • United States

About Orchid Spa Software

Orchid Spa Software is powerful, yet easy to use. Whether you have a wellness spa or a day spa, our software will meet your needs. Compatible with Windows, Cloud, iOS, and Android mobile devices, Orchid Spa Software tracks all of your clients, services, payroll, employees, inventory, networking, and much more! You can even take "before" and "after" pictures using one of our countless features and add-ons. Own our software and make the difference in your spa.


Orchid Spa Software Features

  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Package Creation

Orchid Spa Software Reviews Recently Reviewed!

Customer support is great!

Jun 02, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The fact that I can do so many things with the software is great. The functionality is very robust!

Cons: There are some things that I can't do so I will need to figure out how to make what you have work with what I need.

Amazing, Spectacular and very helpful

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have been using Orchid for almost 11 years and have found it to be very easy to use. Plus I have had some amazing help by our rep. He truly has been a delight to work with.

We are not impressed

Mar 31, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: We aren't impressed

Cons: Poor package creation, poor customer service, difficult to track deals and previously purchased packages, poor refund ability.

Overall: We have had Orchid support staff tell us three or four different stories on how to adequately refund clients when they are overcharged. that is just one example of this non-user friendly software. We are looking elsewhere. I can't believe its rated so high here...

Orchid - a five star spa program

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Orchid is a must for any spa business. It is easy to use, understand and keeps the esthetician and the spa organized and efficient. The technical support was excellent!

Awesome and easy application

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very Easy and helpful, very care and nice costumer support. Fast software and great quality.
reminder for clients with text messages is great options.

Highly recommend

Feb 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We looked at MANY software options for our medspa, and even tried out several. We feel very confident in our choice of Orchid. The software is pretty intuitive and not overly complex as some of the others we looked at on the market. It is easily customizable once you learn the system, and we love the mobile interface. I wish it were truly an all-in-one for us, but we had to add Quickbooks, which is a little complicated. Having said all of this, you will not find better customer service in the industry. Their team is always available (if you must leave a message it is promptly returned), helpful and friendly. There really is no 'dumb' question for their team, and they go the extra step to take the time to offer tips to help you fully utilize everything this powerful software program has to offer. We are VERY happy we chose Orchid and always recommend it to others!

A+ Customer Service

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The customer support when needed is always fantastic. Software is extremely user friendly.

Cons: It doesn't integrate with many other types of software (like loyalty programs).

Overall: Easy to use software with great customer support when needed. We've had Orchid for over 2 years, and we've been extremely pleased.

Orchid makes it easy so that anyone can manage the front end of my spa

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had actually purchased another software package orginally. The constantly bombarded us with phone calls and we had to have certain internet and modem requirements and the worse part is they had 3 mandatory training for staff and set up. Annoying! I have no time for this, software is supposed to be simple and work. A friend who worked at another spa recommended orchid software and it was super easy, affordable and anyone with zero training on it can answer the phone and make appointments and work the pos portion of the retail business. Very nice customer support and follow up. They make it very easy to get questions asked and genuinely care about their customers and ease of use. Thank you
R. Coleman

Amazing service!

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use live chat system with VERY competent reps.

Cons: System timed out too fast so I wasn't able to stay with the same rep (which is a non-problem since everyone is professional and it seems the prior chat logs are visible).

Overall: The reps were very professional and helped me with my problem. It was obvious they weren't forced to follow a script which allowed them to better help me with my problem. They both always had suggestions for me to help me fix my problem, but I also never felt as if I was being talked down to which is a problem I noticed on a lot of other live chat services. Overall this has been the best customer support experience I have had in a while.

Recommendations to other buyers: Give the users the ability to send files (pictures, logs, etc) and allow them to pickup the chat at any computer since I had to bounce to 4 different computers along with this one to do all the diagnostics.

It was great

Feb 04, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The support staff was very helpful and very patient with me... Sense I didn't know what I was doing..
I am grateful...
Thank you

Huge amount of issues with the marketing program

Dec 09, 2015
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I spoke with Pat S today to help with a huge marketing issue and he has been the first and only person that has been able to walk me completely through what some of the issues could have been. I'm still very concerned about how the marketing process will work properly tomorrow. The marketing program is not the most friendliest to work with. Huge Thank you to Pat for his help.
It would be helpful to be able to speak with the same person on one issue each time so that they are familiar with the issue as well.

Why we love Orchid Medical Software

Aug 13, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have worked with Orchid Medical Software for over 5 years now. I can say, having been in the industry for over 12 years, that this is the BEST software company I have worked with. The program is user friendly, and has worked synergistically with our practice's continued growth. Getting through to customer service is always easy, and Ryan is the best! He is a great listener and consistently makes recommendations that continually work with our practice's immediate needs. I always cross my fingers that I get Ryan when I call in!

new medial aesthetic office opened a few months ago

Jul 15, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: All of the customer service reps I have delt with since initiating this software have been very helpful. Today David was most helpful in uploading Orchid to an additional office laptop and ensured all was functioning properly along with having a very pleasing manner. It was a pleasure having him assist me today!

Great scheduling program!

Jul 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great simple scheduling tool to track my client information and notes! Highly recommend it!

No hassle scheduling!

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It took a little getting used to for me, as I am used to 'just pencil me in' but this software has made the scheduling aspect of our company so much easier! And the customer service is wonderful! They are always willing to help and take the time to explain things in a way that even I can understand!

One stop shop for everything

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: You will not be disappointed with this software.

Great Product

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Helps organize and maintain order

Orchid software has helped manage the medical spa I work at.

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Since getting Orchid at my work, it has made managing our clients so much easier. I would recommend this software to anyone!

Great Customer Service

Jun 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The produce sold itself. The customer service made this deal even better. Thanks for the great product and amazing staff.

very manageable

Jun 23, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Easy to navigate and great system.

Great software!

May 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is very easy to use and it helps keep the business efficient and organized

amazing and easy

May 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best medical spa software available. Easy to use, fantastic customer service and extremely versatile.

This software has so much capability and we are constantly learning!

Apr 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like how responsive the technical support people are. They have walked me through step by step to help resolve any questions that I have. Thank you

Orchid is an awesome product.

Apr 20, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We just started using Orchid and we absolutely love it. Tech support is very helpful. The program is very user friendly. Anything you need to know is just a phone call away. The only reason I gave 4 stars on customer service is because of the long hold times. Otherwise it's GREAT!

Do not buy this software.

Aug 13, 2014
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Purchased this software. The training was not adequate. The software was inferior. When I asked for a refund, the customer service person was rude and suggested the software had to be returned within 30 days of purchasing for a refund however, the sales person advised me to buy it 90 days prior to opening the business. The company basically took the money and ran. I advise you to do your research and proceed with caution with this company/software.

Remote access to clinical info is not possible.

Dec 15, 2013
1/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: I am a Plastic Surgeon and I moved my office 4-1-2013 to a larger space and added a new Med Sap. I purchased this software for my Medi-Spa. I run my surgical side on Nextech but bought this software as Nextech's spa module is expensive (~$7,000) It was advertised and we were told by the sales person that we could use i Pads from the treatment rooms to access the software. Well, you can, but you can only retrieve the patient demographics. The clinical notes from past appointments/treatments are not accessible. When we called for tech support we were told access to the clinical data was not possible and that they didn't know when that feature would be available but that "it might happen sometime". Great, that helped a lot. This was the first we had heard of this. Thus, if you have a paperless office/spa, you will have to put a desktop or laptop in every treatment room and pay for a license for each of these additional computers or the software is useless. In my case that was an additional $5000 for 6 computers.

To make matters worse, we ordered this software in March 2013 as we were opening our med spa in June. The sales person insisted we order asap when we contacted him because we were told it took 6-8 weeks to for delivery. So, we ordered and magically we had the software in 3 days. I opened the spa in June and ran Groupons and Living Social deals in July to get things going. As we got traffic in the spa we quickly realized we couldn't access the clinical data. After we discovered this problem we called the company for a return and refund. We were told that since it was more than 30 days after the purchase date a return/refund was not allowed. I explained that I hadn't even purchased the i Pad's until June and hadn't really even used the program until July and his response was effectively "too bad". The owner of the company told me to sell it on e Bay. Nice.
The program is effectively a $3500 scheduler. A complete waste of money. Learn from our misfortune.