--- title: "DaySmart Spa Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DaySmart Spa the right Medical Spa solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132391/DaySmart-Spa/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- DaySmart Spa 4.2 (75) [View alternatives](https://www.capterra.com/p/132391/DaySmart-Spa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of DaySmart Spa Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews KP Katarina P Medical AestheticianRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Also we use it for messaging, sending monthly sales and we love it.“ March 19, 2026 JH Jean H RNMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Additionally, I think text blasts should be included in cost and not an up-charge as your software already had a high price tag and this would cost you nothing.“ March 28, 2024 CS Chantel S Owner and Laser SpecialistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It’s easy to use and makes running my small business easier.“ February 17, 2026 TS Tony S OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “I signed up for the basic plan and happen to check my bank statement I was being billed 130 monthly instead of the basic plan. When I called I was told that the person that signed me up for those services no longer worked for the company.“ April 5, 2023 JH Jean H RNMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It makes following -up, checking-in or scheduling patients a breeze even when I am not in the office.“ March 28, 2024 RR Richard R OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Then, you may have to hit the back button 1-11 times to see the schedule. Why can't it remember that I want to see everybody that is working as the default?“ November 15, 2022 sS stephen S Owner/LMTMedical Practice, Self-employedUsed the software for: More than 2 years. “The product is easy to work with, the way the schedule looks, App, text and communication ease, checkout of patient, marketing and friendly knowledgeable tech support.“ May 12, 2023 AR Alejandro R DirectorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Platform is obsolete,with a client server aspect that looks old.“ September 5, 2023 ## Showing most helpful reviews Showing 1-25 of 75 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Medical Aesthetician Used the software for: Less than 1 year ### "Convenient and easy" March 23, 2026 5.0 Overall great, it definitely has a lot more positive and quiet great features compared to other platforms. Pros Appointment management and booking over the phone. Also we use it for messaging, sending monthly sales and we love it. Cons Maybe the access to a client information by staff, and overall managing mistakes in pay, how to reverse especially if there is a package that already exists. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) More suitable for our business and what we do. Review Source Owner and Laser Specialist Used the software for: 1-3 years ### "The Laser Queen" February 24, 2026 5.0 It’s been excellent for growing my business. It’s easy to use and makes running my small business easier. Pros It’s easy to schedule and it has an app for the phone. I like ALs all the color options for the different services. Cons I have two accounts from two different spas wish it was an option to have two apps on the phone to log in at the same time to look at my schedules. Review Source Response from DaySmart Software February 27, 2026 Thank you for your review! We're thrilled to hear that the software is working well for you. We're constantly working to improve, and we appreciate your notes regarding the two accounts. We'll be sure to share this with our team. Massage Therapist Used the software for: 3-5 years ### "Supportive Program " February 20, 2026 5.0 Easy to manage and great support when needed. I never have to worry and my clients never have an issue booking. Pros Security is solid and very easy for me to book clients and my clients have no issues booking online. Cons No issues so far. I've been operating in DaySmart for five years and have never had an issue. I had trouble signing in one time but was able to contact and fix issue immediately. Review Source Response from DaySmart Software February 20, 2026 Thank you for the fantastic review! We're thrilled to hear the software is working so well for you. We're constantly working to improve, and feedback like yours makes it all worthwhile. Spa Manager Used the software for: 1-3 years ### "Great value for the price" October 8, 2018 5.0 We use Orchid in the medical spa that I work at on the daily for scheduling clients, sending reminder texts and managing our customer database. I love the integration of the reminder texts being sent out through the software. Taking payments through Orchid is also a smooth process. Pros There are so many user-friendly features that make this software the standard for medical spas. Cons Updates bring advanced features that sometimes requre new training. Review Source KF KRISTIN F. General Manager Used the software for: 3-5 years ### "We love Orchid but it is missing some features" April 11, 2019 3.0 Good, I would like to see faster development of new and useful features, maybe an email sent out when and update is made to list the changes or new features in that update. Pros We love how Orchid lets us customize just about everything! The booking and check out process is very easy and the whole program is easy for new staff to learn. Cons That it is not web-based and not set up from multiple locations to share the same client, staff and services database, you have to re-enter clients, staff and services for every single location's database. And that the email and text features are very limited in communicating via 2-way text or having more appointment reminder text options as well as email marketing... would be great to have a leads database where if people fill out their info on our site that the data is captured into orchid as a lead and when they come in for service they turn into a client. Marketing to leads vs clients would be a nice feature. Also would love a add holidays we are closed to the scheduling feature so when doing recurring schedules for Staff they are not scheduled on holidays automatically. Review Source Director Used the software for: 3-5 years ### "Excellent Option for managing your SPA" September 6, 2023 5.0 We have been using this software since 2012 and yet, We haven't found anything substancially better than daysmart. It helps us with the agenda, scheduling, even we can track employees days off! Pros It is an easy to use platform, ticket centered and allows you to control every aspect of your medspa Cons Platform is obsolete,with a client server aspect that looks old. It is only in EnglishIt doesn't have whatsapp integration (who uses sms anyway) Review Source Asministrator Used the software for: 3-5 years ### "Love Daysmart but wish to have Charting/EMR" October 10, 2023 4.0 Pros It is easy to use. Great customer service. They are patient to guide you step by step especially being not techy. Love online booking, be able to text with clients, do text marketing. Cons I wish they will have charting /emr. This is the main reason I an starting to look for another software as I want to get rid of paper charting. Fix how to upload photos because currently you upload one by one and and not be able to name the photos. Review Source Owner Used the software for: 3-5 years ### "Owner, Receptionist, Accountant" November 18, 2022 5.0 I was new to the medical spa business. For me, I did not want a cloud-based server for client data. I was not concerned as much about hacking as our internet connection. Our DaySmart server is our reception computer. If we lose internet, we can still see & control the schedule. I have it on a battery backup ($120) so I have 20 minutes to write down the schedule and contact patients before the backup batter goes dead.I like the pricing for multiple units in the office and the expandability for additional locations. Pros DaySmart is so easy to use, we don't have any formal training for new employees. If they use it for 5 minutes, they can do almost everything they need to know.As our accountant, I LOVE the QuickBooks interface. It makes my job incredibly easy to keep up with day to day entering of data. Cons Some of the marketing emails & texts are not as customizable as I would like.In the DaySmart phone app, I have to tell it every time what employees I want to see on the schedule. Then, you may have to hit the back button 1-11 times to see the schedule. Why can't it remember that I want to see everybody that is working as the default? Reasons for choosing DaySmart Spa Features, demo, pricing, expandability... Review Source FDR/Manager Used the software for: I used a free trial ### "They were amazing" May 13, 2019 5.0 Overall we thoroughly have enjoyed Orchid. I am really hoping they can fix the situation with the detailed reporting and we can get back with them, because right now, we are back at square one in our searching for software. I really enjoyed their software, having it all set up properly, learning all the ways to use it, and the training was impeccable. Hands down, they have an amazing team of customer service reps who go out of their way to accommodate you with excellent service and care. The software is easy to understand and use and so is the app. and just a beautiful technique overall in the setup. I really thought we had a winner there. Come on Orchid!!! Fix that reporting method! Other than that, excellent job guys! Pros I absolutely enjoyed everything and the ease of using it and implementing the software into our business. I even loved having an Orchid service friend (I call him a friend haha) on speed dial. I could just call and go straight to his desk and ask him questions, or email the support team anytime without bugging them. Cons Unfortunately 2 things & 1 of those 2 was the ultimate deal breaker as we did have them up & running until coming to this sad problem. The first thing was, their app couldn't notify the employees when a client gets checked in. What I mean by that is similar to a text message, if our nurse practitioner is with a patient & her next pt arrives, said pt is now checked in, app will notify FNP & whatever ringer she has it on- will ring, in which case it should vibrate. Their app is not able to do that, but you know what it's not a big deal. We were spoiled for many yrs with that feature & we will learn to get over that moving fwd. The one that broke my heart was not being able to break down services in the reports by groups for a month & by the day by detail. We have staff meetings & we initially use the breakdown to go over what we have done for the entire month. Also, we use the detailed practical breakdown for revenue & cost. For instance, a Group: >Aesthetics- under that would be >facials- under that would be type of facials for that month. So say 1. basic facials: we did X amount of those for X amount of $$ 2. hydrafacials: we did X amount of those for X amount of $$. So now we take that breakdown & see what cost goes to payroll, what cost goes to profit, & what cost goes towards product. They cannot provide that report in such high detail right now, unfortunately. We had to cancel with them for now. Review Source Manager Used the software for: 3-5 years ### "Great Scheduling Software" September 12, 2023 4.0 Pros Its easy to use and doesn't have too many problems. I also like that it doesn't need to be backed up to keep our schedule protected Cons You cannot re-open a closed ticket, sometimes the staff will accidentally close the wrong ticket when rescheduling a client. Reasons for choosing DaySmart Spa it seemed to have what we were looking for in scheduling software Review Source Office Manager Used the software for: 3-5 years ### "Great Software for our Medspa" September 13, 2023 5.0 We have used it fir years and have never changed, it works well for us! Pros It's reliable, there is an App for off site scheduling, Customer service is great! Cons I have nothing to compare it to but mostly we are happy with it! Review Source Owner/LMT Used the software for: 3-5 years ### "Stay Smart in business with DaySmart Spa" May 15, 2023 5.0 I have been with using DaySmart Sapa software for over 10 years and the have been keeping up with new software tech to make my job easier. I do not need a receptionist anymore. Their support team have always been friendly and helpful. Pros The product is easy to work with, the way the schedule looks, App, text and communication ease, checkout of patient, marketing and friendly knowledgeable tech support. Cons The new online version you have to use QuickBooks. I like the desktop version when everything was included in software but I getting used to QuickBooks and it getting easier to adapt. Switched from did my research and DaySmart easier and more advanced features. Review Source ADMINISTRATOR Used the software for: 3-5 years ### "Solid Software For A Medical Spa" July 4, 2022 5.0 Pros For the money, it satisfies all our needs. Cons The integration with the cash register did not work. Review Source Owner Owner Used the software for: Less than 1 year ### "A little frustrating " July 11, 2022 2.0 Don’t love it at all Pros Booking is a little better than previous software programs Cons Customer service is awful. Chat can NEVER help. If we have any questions we have to schedule a call or wait on hold for an hour. I have to have 2 booking programs one for the spa and one for classes because this one is not capable of both so the price is way over priced. Many features missing that would be very beneficial. Switched from Needed something that worked better Reasons for choosing DaySmart Spa The options seemed better and it was sold well Review Source owner Used the software for: 1-3 years ### "Owner" July 4, 2022 4.0 I love the software. I only thing I have an issue is trying to reach someone on the phone (very long wait time). Pros easy to make appointments, easy to manage inventory Cons checkout. Connecting the proper software to check out payments to work with DaySmart. Reasons for choosing DaySmart Spa I previously used this program at another spa and loved the software. Review Source Practice Manager Used the software for: 3-5 years ### "Scheduling" July 8, 2022 4.0 We like that we can view the schedule from any device Pros the ease of scheduling and the text message feature Cons Not being able to add notes on an already scheduled ticket Review Source Lorena V. Digital Marketing Manager Used the software for: Less than 1 year ### "Fantastic Service & Support " July 1, 2022 5.0 Pros The onboarding to the cloud was clear and easy Cons More marketing opportunities would be fantastic Review Source Marketing Director Used the software for: 1-3 years ### "We are not impressed" May 17, 2017 2.0 We have had Orchid support staff tell us three or four different stories on how to adequately refund clients when they are overcharged. that is just one example of this non-user friendly software. We are looking elsewhere. I can't believe its rated so high here... Pros We aren't impressed Cons Poor package creation, poor customer service, difficult to track deals and previously purchased packages, poor refund ability. Review Source Spa Owner Used the software for: Less than 1 year ### "Great software" July 25, 2022 5.0 Pros We like the client database center and the booking system. Cons I find it has too many clicks to access client information and future bookings. Switched from This software offers better option for bookings and reminders Review Source Reviewer ### "Orchid makes it easy so that anyone can manage the front end of my spa" May 17, 2017 5.0 We had actually purchased another software package orginally. The constantly bombarded us with phone calls and we had to have certain internet and modem requirements and the worse part is they had 3 mandatory training for staff and set up. Annoying! I have no time for this, software is supposed to be simple and work. A friend who worked at another spa recommended orchid software and it was super easy, affordable and anyone with zero training on it can answer the phone and make appointments and work the pos portion of the retail business. Very nice customer support and follow up. They make it very easy to get questions asked and genuinely care about their customers and ease of use. Thank you R. Coleman Review Source Owner Used the software for: Less than 1 year ### "This is such an upgrade from our previous software! " June 29, 2020 5.0 Integration and mobility Pros Our previous software did not integrate well with anything, which created a nightmare of additional services. In addition, it wasn't mobile. I love that Orchid is mobile, real time and intergates with everything we ned. Cons I would love it if it had move of a stream line to do before and after photos and if it came with consents. Switched from The previous software did not integrate with quickbooks, Review Source Office Manager ### "new medial aesthetic office opened a few months ago" May 17, 2017 5.0 All of the customer service reps I have delt with since initiating this software have been very helpful. Today David was most helpful in uploading Orchid to an additional office laptop and ensured all was functioning properly along with having a very pleasing manner. It was a pleasure having him assist me today! Review Source Reviewer ### "Orchid - a five star spa program" May 17, 2017 5.0 Orchid is a must for any spa business. It is easy to use, understand and keeps the esthetician and the spa organized and efficient. The technical support was excellent! Review Source Service Director Service Director ### "It was great " November 7, 2017 3.0 The support staff was very helpful and very patient with me... Sense I didn't know what I was doing.. I am grateful... Thank you Review Source Reviewer ### "amazing and easy" May 17, 2017 5.0 The best medical spa software available. Easy to use, fantastic customer service and extremely versatile. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.