# Five9 Pricing: A Comprehensive Guide | Capterra > Check out the Five9 pricing guide to understand the cost of different pricing plans, features, and insights on how to choose the right plan. Source: https://www.capterra.com/p/132405/Five9/pricing --- Five9 Pricing Guide 2025 Last updated on June 11, 2025 Written by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Writer Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Editor Pricing for Five9 [4.2 (481)](#reviews) User rating:[ 4.2 ](#reviews) Based on (481) reviews ## Overview of Five9 pricing  [Five9](https://www.capterra.com/p/132405/Five9/) is a cloud-based contact center software provider that offers AI-driven customer engagement solutions. It provides tools for inbound and outbound call management (including interactive voice response and intelligent call routing), workforce optimization, and omnichannel support (voice, chat, email, social media). Businesses use Five9 to enhance customer service, automate workflows, and integrate with CRM systems. Five9 is recognized in our [2025 Capterra Shortlist for Call Center Software](https://www.capterra.com/call-center-software/shortlist/) and [2025 Capterra Shortlist for VoIP software.](https://www.capterra.com/voip-software/shortlist/?year=2025) Five9’s five pricing plans — Digital, Core, Premium, Optimum, and Ultimate — are designed to meet the diverse needs of businesses seeking cloud-based contact center solutions. The plans, three of which are custom-quoted, provide varying levels of functionality across different communication channels, allowing organizations to select the package that best aligns with their operational requirements. Digital $119.00 Other,Per Month * * * It Includes - Digital-only - Chat - Email - SMS/MMS - Social Messaging - Blended Inbound/Outbound Core $159.00 Other,Per Month * * * It Includes - Voice-only - Voice - Blended Inbound/Outbound - Agent Desktop - Geo Redundancy - Recording Premium Contact vendor * * * It Includes - Chat - Boice - Email - Blended Inboun/Outbound - Agent Desktop - Geo Redundancy Optimum Contact vendor * * * It Includes - Chat - Voice - Email - Blended Inbound/Outbound - Agent Desktop - Geo Redundancy Ultimate Contact vendor * * * It Includes - Chat - Voice - Email - Blended Inbound/Outbound - Agent Desktop - Geo Redundancy The latest information on pricing is available on Five9’s website. ## Cost breakdown The multiple options and largely custom-quoted pricing of Five9’s plans allow businesses to hone in on the communication channels and features they need. Understanding the different plans lets users select the most cost-effective solution to enhance customer interactions, improve agent efficiency, and drive better service outcomes. ### Starting price Five9’s first two plans, Digital and Core, are similar in design but focus on different communication channels. Digital, as the name suggests, is designed for digital-only engagement. Its channels include chat, email, text, and social messaging. Core focuses on voice-only operations. Both plans include essential contact center features and start at $119 per user per month (as part of a 36-month contract with monthly payments).  The other three plans, Premium, Optimum, and Ultimate, are custom-quoted. They include voice, chat, and email channels, along with the essential functionality of the Digital and Core plans and increasingly advanced workforce management features. Five9’s plans require a minimum of 50 seats. ### Billing options The Digital and Core plans are available with three-year contracts but are billed monthly. The provider site doesn’t offer many other details on billing options, although Five9 does tout pricing flexibility and suggests contacting a company rep for a quote, even for the first two plans. According to the site, it offers plans and pricing based on preconfigured bundles, custom quotes, the number of concurrent users, named agents, or pay-per-use. ### Feature differentiation Five9 offers a range of pricing plans, each providing varying capacities for key features to meet diverse business needs. Below are some features with explanations of how each plan differs: - **Communication channels**: The Digital plan supports only digital channels such as chat, email, SMS/MMS, and social messaging, while the Core plan only supports voice. The Premium, Optimum, and Ultimate plans combine chat, email, and voice for a more integrated customer engagement experience. - **Quality management (QM)**: Tools that help you evaluate the quality of service provided by your contact center agents are available in the Premium plan. These include audio and screen recording, chat transcription, and employee performance reporting. The Optimum and Ultimate plans include more advanced QM features, such as real-time monitoring and agent assistance tools.  - **Workforce management (WFM)**: Workforce management features are not included in the Digital, Core, and Premium plans. However, the Optimum and Ultimate plans include such WFM tools as schedule optimization, skill forecasting, vacation/event management, and a report library. - **Interaction analytics**: Interaction analytics is exclusive to the Ultimate plan, providing in-depth analysis of customer interactions across multiple channels to deliver insights into client behavior and preferences. By understanding the features across different plans, businesses can select the most appropriate Five9 solution to meet their specific operational requirements. ## What users say about Five9 pricing  We have analyzed about 470 reviews from verified Five9 users on our website to understand their views about the software’s pricing. Many users find Five9 cost effective because of its flexible, feature-rich solution. However, some users find it expensive and question its overall value. The cloud-based model eliminates upfront costs, but additional expenses can arise for extended data storage, seat adjustments, and feature integrations. These extra fees can accumulate, making the total cost higher than anticipated. Despite being pricier than some entry-level alternatives, many users believe the quality and functionality justify the expense, though others argue that better and more affordable options exist. The monthly billing plan allows businesses to scale their usage efficiently, but concerns remain over setup fees and charges incurred even during periods of inactivity. Some users find Five9’s pricing structure unclear, citing unexpected charges, including billing after cancellation. While the platform is a good option for small businesses due to its scalability, the minimum seat requirement may be a barrier for very small or new companies. Here are some user review excerpts about Five9 pricing[\[1\]](#footnotes): Tialee M.Managing PartnerAccounting6-12 months This software is expensive in the sense that you must pay for each user individually instead of just paying a monthly subscription for the software itself. August 15, 2022 Sigmund D.Senior Workforce AnalystConsumer Goods2+ years It works well if you don't need to deep-dive on call and ticket data in the future, in which case you would need to shell out additional payment per agent to be able to have your data stored for longer within the ecosystem. August 5, 2022 Andrey S.Software Engineering DirectorBanking6-12 months This was a very good, affordable option and has excellent reporting availability. January 25, 2024 Andrey S.Software Engineering DirectorBanking6-12 months It is on the costly side and took some time to implement, the setup configuration guides could be a bit more intuitive. January 25, 2024 [Read more about Five9 reviews here.](https://www.capterra.com/p/132405/Five9/reviews/) ## Detailed breakdown of Five9 pricing plans ### Digital plan **Priced at:** $119 per user per month (paid monthly; 36-month contract). **Ideal for:** Businesses focusing on digital customer engagement channels without the need for voice communication, such as online retailers or tech companies emphasizing chat and social media support. This plan provides essential tools for operating a digital-only global contact center. It supports chat, email, SMS/MMS, and social messaging channels. **Digital plan features**[\[2\]](#footnotes): - **Essential functions:** The Digital plan allows your agents to work from a single screen and easily move between inbound queues and outbound calling lists. Its features include interactive voice response (IVR), skills-based routing, automatic call distribution, and more. It also provides the ability to record digital interactions for quality assurance and offers geographic redundancy so you’ll have a backup in case of disruption to your operations in one area.  - **Workflow automation:** Connects all your applications so you can build automated workflows to handle routine or repetitive tasks, such as sending a customer a text confirmation when a sale is closed. - **Support:** Take advantage of 24/7 global customer support to keep your operations running smoothly. ### Core plan **Priced at:** $119 per user per month (paid monthly; 36-month contract). **Ideal for:** Organizations primarily utilizing voice communication for customer support, such as call centers or service providers focusing on phone-based assistance. This plan includes all the features of the Digital plan, except it includes voice as the only communication channel. **Core plan features**[\[2\]](#footnotes): - **Dialer capabilities:** Automate outbound calling processes to improve agent productivity with various dialing modes, including predictive (adjust dial rates based on predicted agent availability), progressive (base dial rates on campaign performance), and power (use a set number of calls per agent, adjusting based on abandon rates). _Five9 custom view (_[_Source_](https://www.capterra.com/p/132405/Five9/)_)_ ### Premium plan **Priced at:** Available upon request from the vendor. **Ideal for:** Midsize businesses requiring a combination of voice and digital channels to provide a unified customer service experience. This plan offers three communication channels — chat, voice, and email — and includes all the other features of the Digital and Core plans. It adds quality management (QM) services. **Premium plan features**[\[2\]](#footnotes): - **Essentials quality management:** Improve the service quality of your agents with basic QM features, such as screen recording, chat/email transcription, and agent performance reporting and dashboards. _Five9 agents (_[_Source_](https://www.capterra.com/p/132405/Five9/)_)_ ### Optimum plan **Priced at:** Available upon request from the vendor. **Ideal for:** Large enterprises seeking advanced workforce management and quality assurance tools to optimize their contact center operations. This plan includes all the communication channels and other features of the Premium plan, with advanced QM services and workforce management (WFM) features. **Optimum plan features**[\[2\]](#footnotes): - **Enterprise quality management:** Add advanced features for measuring and improving your agents’ performance, including real-time monitoring of desktop activity and agent assistance tools. - **Workforce management:** Manage your agents’ scheduling and other needs with tools to forecast staff levels, optimize scheduling, calculate scheduling costs, and manage vacation. _Five9 flows (_[_Source_](https://www.capterra.com/p/132405/Five9/)_)_ ### Ultimate plan  **Priced at:** Available upon request from the vendor. **Ideal for:** Organizations requiring the most comprehensive suite of contact center solutions, including advanced analytics. This plan includes everything in the Optimum plan, plus more advanced analytics. **Ultimate plan features**[\[2\]](#footnotes): - **Interaction analytics:** Improve customer experience and agent performance — and lower costs — with analysis of customer interactions. Uncover trends and identify the causes of process breakdowns. _Five9 command center (_[_Source_](https://www.capterra.com/p/132405/Five9/)_)_ ## Total cost of ownership  When evaluating Five9  for your business needs, it’s important to consider the total cost of ownership (TCO), including upfront costs and any additional one-off or recurring costs. Here’s a breakdown to help you understand all potential expenses: ### Upfront costs Some businesses may face one-time implementation fees, especially if they require extensive setup or customization. These costs can vary depending on the complexity of the setup and the level of customization needed.  As a telecommunications provider, Five9 is subject to various government-imposed fees (e.g., telecommunications relay service surcharges, local number portability charges). These fees are typically passed on to customers as part of their service charges, adding to the overall cost of using Five9’s platform.  It is worth noting that with such a heavy reliance on custom quotes, it is hard to determine upfront costs. Make sure you discuss fees in detail with your Five9 sales representative. Also, keep in mind the 50-seat minimum for Five9 plans. ### Additional costs to consider Beyond the base subscription fee, businesses should consider several potential additional costs when using Five9: - **Integrations:** Five9 offers integrations with CRM platforms like Salesforce, Zendesk, Microsoft Dynamics, and ServiceNow. Some integrations may require additional licensing or customization fees. - **Professional services and training:** Five9 provides implementation services, agent training, and onboarding support, which may come at an extra charge depending on the level of assistance required. - **Add-on features:** Some businesses may need additional capabilities like outbound dialer solutions, speech analytics, or premium workforce management tools, which could involve extra costs. Additional text and social media message capacity may be available for add-on costs. For the most accurate pricing and potential additional costs, businesses should contact Five9 directly for a tailored quote. ## How to choose the right Five9 pricing plan Here are some considerations you should keep in mind when choosing the best Five9 pricing plan for your business: _Key considerations while choosing the right Five9 plan_ - **Assess your business needs:** Before selecting a Five9 plan, businesses should assess their specific needs, including the number of users, compliance requirements, and the types of customer interactions they handle. Small to midsize businesses with minimal compliance needs and a focus on digital engagement may find the Digital plan sufficient. Additionally, businesses with high inbound and outbound call volumes should opt for plans that support blended voice services and omnichannel capabilities, ensuring smooth communication across various platforms. - **Consider your budget:** Selecting the right Five9 plan requires weighing feature needs against budget constraints. Rather than focusing solely on base pricing, businesses should assess which functionalities provide the most value. While smaller companies may prioritize affordability with essential digital or voice tools, larger organizations might find advanced workforce management necessary for efficiency. The key is determining which features are truly beneficial versus those that might inflate costs without adding significant value. Since Five9 relies heavily on custom pricing, businesses should carefully evaluate both immediate and long-term costs to avoid unexpected fees. Understanding which investments will drive operational improvements helps ensure a cost-effective decision that aligns with business goals. - **Compare features offered in each plan:** Five9 provides a tiered pricing structure with increasing levels of features as businesses scale. The Core plan is ideal for organizations relying solely on voice-based customer service, offering inbound and outbound calling with call recording. For businesses seeking omnichannel support, the Premium plan adds chat and email channels to voice. The Optimum plan adds workforce management tools, ensuring better agent productivity and forecasting. Finally, the Ultimate plan delivers interaction analytics, making it the best choice for enterprises needing data-driven insights. Businesses must evaluate which features align with their needs to avoid overpaying for unnecessary tools or missing out on critical capabilities. ## How to maximize the value of your Five9 subscription  Maximizing the value of your Five9 subscription involves a combination of feature utilization, team education, and strategic planning. Here are a few practical ways to get the most out of the platform: _Ways to maximize the value of your Five9 subscription_ ### Utilize all features Five9 offers a range of advanced features that can enhance customer interactions and streamline operations. Beyond core voice and digital communication tools, users can take advantage of AI-powered automation and predictive dialing to improve efficiency. The Ultimate plan includes interaction analytics, which provides deep insights into customer sentiment and agent performance. Additionally, businesses using the Optimum and Ultimate plans gain access to enterprise workforce management, ensuring optimized agent scheduling and productivity. Integrations with Salesforce, Zendesk, and Microsoft Dynamics also allow for seamless CRM connectivity, making Five9 a comprehensive solution for customer engagement. ### Leverage customer support and learning resources All plans include 24/7 technical support. Five9 also offers a knowledge base, training webinars, and community forums, allowing users to troubleshoot common issues and stay informed about best practices. Taking full advantage of your customer support options will help ensure the software best serves your business. ### Additional tips for getting the most out of your plan - To maximize the value of a Five9 subscription, businesses should fully explore automation capabilities to reduce manual workloads and improve efficiency.  - Leveraging real-time and historical analytics can help managers optimize agent performance and customer interactions.  - Regularly updating workflows and integrations with CRM and workforce management tools ensures the platform remains aligned with business needs.  - Finally, taking advantage of training resources and professional services offered in higher-tier plans can significantly improve adoption and operational success. ## Is it worth paying for Five9? Whether Five9 is worth investing in depends on your needs and budget. Here's a breakdown to help you decide: ### Value for money Based on some 470 verified reviews left on our site, Five9 has an average value-for-money rating of 4 out of 5. Users generally find pricing reasonable based on the software’s features and flexibility. However, there are some mixed opinions on its affordability. While 39% of reviewers consider Five9 a good value for money, 33% find it expensive, and 6% feel it is costly but worth the price.  Some users appreciate the scalability of the monthly billing plan, though concerns exist about unclear pricing, ongoing fees even when not in use, and charges after cancellation. For small businesses, feedback is evenly split, with 50% finding it affordable and 50% considering it expensive, especially due to the minimum seat requirement. Here are some of the things users mentioned about Five9 value for money.[\[1\]](#footnotes) Lamine T.Head Project Manager Investment BankingLess than 6 months It has lots of advantages in terms of functionality and also in terms of price. October 21, 2023 Subramanian K.CTOOutsourcing/Offshoring2+ years Its good system to start your contact center with value for money. May 6, 2022 Gary M.Senior Communications ConsultantTelecommunications2+ years Not an inexpensive solution so don’t expect to save much in the long run. October 16, 2018 Gary M.Senior Communications ConsultantTelecommunications2+ years Worth the money. October 16, 2018 [Read more about Five9 reviews here.](https://www.capterra.com/p/132405/Five9/reviews/) ### Included features Although communication channels diverge in the first two plans (Digital has only digital channels, and Core has only voice), the other three plans all include voice, email, and chat channels. Other features across all plans include blended inbound/outbound access, a consolidated agent desktop, geographic redundancy, and interaction recording. Additionally, all users ca access AI-powered workflow automation, CRM integrations, and 24/7 customer support. ### Customer support options Five9 provides 24/7 technical support across all pricing plans, ensuring businesses can resolve issues at any time. However, the level of support varies by plan. The Digital and Core plans offer standard support with access to the Five9 knowledge base, user forums, and live chat assistance. The Premium plan includes faster response times and more in-depth troubleshooting resources. The Optimum and Ultimate plans offer the highest level of support, including priority response times, dedicated account management, and personalized onboarding assistance.  Five9 also provides extensive self-help resources, such as training webinars, FAQs, and community forums, where users can find best practices and engage with other Five9 customers to troubleshoot common issues. ## Is Five9 right for you? ### Assessing your requirements When evaluating whether Five9 is the right fit for your business, it's important to consider factors such as team size, communication needs, security requirements, and budget. Here are key considerations to help determine if this software aligns with your organization's goals: - **Team size and number of users:** Businesses should assess how many agents will need access to Five9, as pricing is based on a per-user model. The provider’s plans also require a minimum of 50 seats. - **Complexity of customer interactions:** Companies relying solely on voice communication may find the Core plan sufficient, while those needing omnichannel support (voice, chat, email) should consider the Premium plan or higher. - **Security and compliance requirements:** Businesses handling sensitive customer data should evaluate Five9’s security features. - **Customization and integrations:** Organizations needing CRM integrations with platforms like Salesforce, Microsoft Dynamics, or Zendesk should verify that their chosen plan supports these features. - **Budget and additional costs:** Beyond the base subscription cost, businesses should factor in implementation fees, training costs, and add-ons such as AI-powered analytics or advanced workforce management. ### Alternatives to Five9  Five9 has an overall rating of 4.2 out of 5 stars from reviewers. But how does it compare to competitors in terms of pricing? When considering value for money, Five9 has an average rating of 4 out of 5. However, many competitors offer higher ratings in this category. Zendesk Suite has a 4.2 value-for-money rating and a starting plan price of $55 per agent per month (billed annually). Convoso’s value rating is 4.5, with custom plan pricing.  Bitrix24 received a 4.2 rating for value for money; its paid plans start at $49 per month for five users (billed annually). Freshdesk earned a value rating of 4.4, with paid plans starting at $15 per agent per month (billed annually). Lastly, DialedIn CCaaS achieved the highest value-for-money rating of 4.7. Its paid plans start at $25 per user per month (billed annually), although that requires 200+ users. - **Zendesk Suite**: Users appreciate its customizable ticket management and intuitive interface for organizing and prioritizing tickets. Social media integrations and detailed reporting enhance multi-channel support. - **Convoso**: This software is known by users for its superior call quality and easy-to-use interface for handling high call volumes. However, some users report choppy audio and long wait times for outbound calls. - **Bitrix24**: Users value Bitrix24’s strong task management with Kanban boards, time tracking, and workflow automation. Its project management tools improve organization and efficiency. - **Freshdesk**: Ticket management is Freshdesk’s top feature among users. It consolidates customer queries across channels, automates repetitive tasks, and enables agent collaboration. - **DialedIn CCaaS**: Flexible and highly customizable, DialedIn CCaaS includes strong reporting features for data-driven decisions. Check out the top [Five9 alternatives](https://www.capterra.com/p/132405/Five9/alternatives/), comparable in core features, pricing, and usability. ### Cost comparison: Five9 vs. popular alternatives [4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/#reviews) * * * Starting Price $39.00 Per User , Per Month * * * [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/#reviews) * * * Starting Price $69.00 Flat Rate , Per Month * * * [4.5 (3414)](https://www.capterra.com/p/124981/Freshdesk/#reviews) * * * Starting Price $19.00 Per User , Per Month * * * [4.8 (319)](https://www.capterra.com/p/29589/CallCenterNOW/#reviews) * * * Starting Price $25.00 Per User , Per Month * * * ### Making the final decision  Five9’s heavily custom-quoted pricing model allows businesses of various sizes to select the features that best serve their needs. While some users find the pricing reasonable for the features provided, others feel that additional scaling, integration, and data storage costs can add up, making it more expensive than some alternatives. The monthly billing plan allows businesses to adjust their usage as needed, but some users express concerns about unclear charges and unexpected fees. Five9’s plans cover essential contact center functionality. The provider also offers task automation tools, AI-driven analytics, quality management and workforce management features, and multiple add-on options. To see if Five9 is the right fit for your business, consider requesting a demo or exploring more user reviews to better understand its benefits and potential limitations. Speak to a member of the Five9 sales team to build a personalized plan. ## FAQs Does Five9 offer any discounts? Five9 does not publicly advertise discounts, but enterprises with a large number of users may be able to negotiate custom pricing. We recommend contacting Five9 for potential volume-based discounts. Is my Five9 account accessible from any computer or device? Yes, Five9 is a cloud-based platform, meaning it can be accessed from any internet-connected computer or device with a supported web browser. Is there a Five9 smartphone app? Yes, Five9 offers a mobile app that enables agents and supervisors to manage customer interactions on the go. However, its functionality may be more limited compared to the desktop version. Is Five9 a CRM? No, Five9 is a cloud contact center solution. However, it integrates with popular CRM platforms such as Salesforce, Microsoft Dynamics, and Zendesk to streamline customer interactions. Is it cheaper to subscribe for the long term? Five9 does not publicly list an annual discount. However, businesses committing to a longer-term contract may be able to negotiate better pricing. What kind of support does Five9 provide? Five9 offers 24/7 technical support across all plans, with higher-tier plans receiving priority response times, dedicated account management, and onboarding assistance. Additional resources include a knowledge base, user forums, and training webinars. #### Methodology 1. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. 2. Our research team identified these features from vendor websites (Feb. 26, 2025) based on their analysis of what users find valuable or expect from call center software. This list is not exhaustive. For additional features, refer to the vendor’s website. [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Shephalii Kapoor is a writer at Capterra. She helps small businesses identify the right software for their needs by analyzing user reviews for top-rated software products. Prior to Capterra, she worked as an assistant content manager at InfoEdge India Ltd. She has also worked in company law, aviation, and real estate. She is a published author and has contributed to various magazines and websites. During her free time, she enjoys reading. [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Mehar Luthra is a team lead at Capterra and specializes in editing reports that cover the latest trends affecting small businesses. With nearly a decade of experience, she has edited a multitude of research articles, top-rated software reports, and thought leadership articles for diverse markets such as Brazil, Japan, Canada, France, Australia, and India. She finds it particularly rewarding to produce content that provides small-business owners with practical tips and helpful advice on topics... Related reading Table of Contents - [Overview of Five9 pricing](#overview-of-five9-pricing) - [Cost breakdown](#cost-breakdown) - [What users say about Five9 pricing](#what-users-say-about-five9-pricing) - [Detailed breakdown of Five9 pricing plans](#detailed-breakdown-of-five9-pricing-plans) - [Total cost of ownership](#total-cost-of-ownership) - [How to choose the right Five9 pricing plan](#how-to-choose-the-right-five9-pricing-plan) - [How to maximize the value of your Five9 subscription](#how-to-maximize-the-value-of-your-five9-subscription) - [Is it worth paying for Five9?](#is-it-worth-paying-for-five9) - [Is Five9 right for you?](#is-five9-right-for-you) - [FAQs](#faqs)