# Five9 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Five9 Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/132405/Five9 --- # Five9 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Five9 ## What is Five9? Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. ## What is Five9 used for? [Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 481 user reviews Reviews sentiment Positive 83% Neutral 12% Negative 5% Pros & cons Versatile call center solution Comprehensive and accessible training Frequent technical glitches and bugs Limited call management functionality Starting price $119 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Five9?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.five9.com&name=Five9) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Five9 4.2 (481) VS. [4.8 (315)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $119 Other, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (475) Ease Of Use 4.8 (862) Value For Money 4.0 (251) Value For Money 4.7 (774) Customer Service 4.3 (405) Customer Service 4.8 (793) ## Five9 alternatives [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (141)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (822)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/132405/Five9/alternatives/) ## Who uses Five9? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Versatile call center solution 92% positive reviews out of 83 Most reviewers describe call center tools as flexible, scalable, and suitable for diverse business requirements. Freyxa M Prequalification analyst, 5,001 - 10,000 employees. "It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer calls, warm, call cold transfer" Frequent technical glitches and bugs 70% negative reviews out of 88 Most reviewers report bugs and issues cause crashes, connectivity problems, and require frequent troubleshooting or support. Comprehensive and accessible training 94% positive reviews out of 36 Most reviewers indicate training and learning curve is manageable, with supportive resources and easy onboarding. Limited call management functionality 37% negative reviews out of 68 Some reviewers feel call management lacks intuitive controls, customization, and efficient handling of complex workflows. Robust outbound calling capabilities 100% positive reviews out of 20 Users say outbound call features enable high-volume dialing, reliable tracking, and seamless campaign management. Alioune D CEO , 2 - 10 employees. "You can make international incoming and outgoing calls without any problem." Unreliable call stability 81% negative reviews out of 32 Most reviewers find call drop problems, lag, and audio disruptions negatively impact communication and productivity. Aditya B Tech support associate, 10,001+ employees. "If there was a little bit of network trouble, the call dropped or there was no voice from the other end." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.4 (57) 64.91% of 57 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Logging 4.3 (40) 62.50% of 40 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.6 (36) 61.11% of 36 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Automatic Call Distribution 4.2 (31) 61.29% of 31 reviewers that rated this feature as important or highly important Distribute/route/connect calls Computer Telephony Integration 4.2 (31) 54.84% of 31 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Call Routing 4.4 (28) 75.00% of 28 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Five9 121 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Schedules callback times Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Conduct & deliver coaching sessions to improve employee performance or facilitate development Track employee schedules, availability, and performance across projects and tasks Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs Assign working shifts or tasks to employees based on their availability Predefined actions automatically performed on the occurance of specific events Federal Communications Commission (FCC) compliance Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Move files across different systems or networks Designed for call centers Operate/access software on iPad Devices Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Tracking the status of previously identified performance measurements Predict labor requirements based on past and present data/trends Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Create multiple models or equations for generating scores Identify, track, and respond to negative feedback Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends Predict future data based on historical data sets System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Streamlining repetitive tasks and activities through automated and predefined workflows Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automatically record calls at predetermined times Record and save a video file of what is happening on a computer screen Search and filter data across systems to locate required information by entering keywords or certain criteria Enables the connectivity to send and receive calls over the internet Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.1 (358) 4.1 Based on 358 reviews ## Pricing Value for money 4.0 (251) [View pricing plan details](https://www.capterra.com/p/132405/Five9/pricing/) Digital $119.00 Other,Per Month It includes: - Digital-only - Chat - Email - SMS/MMS - Social Messaging - Blended Inbound/Outbound - Agent Desktop - Geo Redundancy - Recording - Full Platform - 24/7 World Class Support Core $159.00 Other,Per Month It includes: - Voice-only - Voice - Blended Inbound/Outbound - Agent Desktop - Geo Redundancy - Recording - Dialer - Full Platform - 24/7 World Class Support Value for money 4.0 (251) 4.0 Based on 251 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Nextiva](https://www.capterra.com/p/175788/Nextiva/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (405) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (405) 4.3 Based on 405 reviews ## User reviews Overall rating 4.2 Based on 481 reviews Filter by rating 5(224) 4(170) 3(60) 2(17) 1(10) Mentioned topic Sorted by most recent OF Osman F. Manager E-Learning ### "Powerful contact center solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 27, 2026 Reliable and scalable solution for managing your business contact center and combining with your CRM makes it even better Pros That works very well as a cloud contact center and very solid to integrate with salesforce through their apis allowing us to keep track of the calls Cons It require some technical knowledge in order to work with their api to be able to work between the systems Alternatives considered [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Reasons for choosing Five9 It offered what we needed at the moment, the flexibility on how to setup the users and the price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Dionne Joy M. Service Hub Representative Higher Education ### "Five9 is a powerful and feature-rich contact center for organization. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 24, 2025 My overall experience is great, Five9 is reliable and stable contact center for organization. Five9 provide great service for inbound and outbound communication between customer and client. Pros Five9 is a great cloud-based contact communication platform. Five9 is very reliability and have advanced features, and strong customer support. Phone and mobile feature, great security, value for money and sales team. Cons Five9 is amazing, however can be expensive for small business. higher per-user costs may not suit smaller teams. Best recommended for large organization and training required for all staff members Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Megan M. Owner Commercial Real Estate ### "Five9 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2025 Pros What i liked the most about Five9 is that as a busy business owner i can have peace of mind knowing that they will help with the front end of my work such as calls emails ect. and let me handle the work Cons What i did not like about five9 not much i have just started out with them so as of now nothing to bad hopefully not in near future as well Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VP Viviana P. TRAVEL AGENT Hospitality ### "Five9 Experiences" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 24, 2025 My overall experience with Five9 is good. It has its moments but overall, it is a good system for any call center to have. Pros I liked that I was able to keep track of calls and have the ability to multitask between calls like conferencing a call instead of having to contact the person back. Cons I did not like when I use to get alot of Spam Calls through the system. There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Monika G. Manager Law Practice ### "Servers drop all the time for many hours at a time" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 4, 2025 After using five9 for 15years, it has declined terribly with a much much higher cost. They outsourced their support which isnt helpful and their servers are down all the time Pros Easy to implement, lot of option for customizations though they dont always work or are unstable with their functions Cons Call stability is terrible, their servers are down all the time for extended periods of time - half the day, 10 hours+. You lose a lot of business and end up paying employees to wait for them to fix it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Amin R. Data Analytics Manager Health, Wellness and Fitness ### "2 years of knowing ins and outs of Five9 as a Data Analytics Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 25, 2025 Great! It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive Pros It's intuitive and straightforward, fast Simple UI, but still provides custom setups and complex scenarios We use it our telephony system for our call center Cons Some of our managers prefer the old-fashioned java-based supervisor view rather than web widgets and dashboard Better guidelines can be available on advanced functionalities Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reasons for choosing Five9 Dialpad had nice AI feature, and it was cheaper, but it was designed for high volume call centers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kellie W. Manager Hospital & Health Care ### "Robust Call Center Solution " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 18, 2025 Five9 is a robust solution for business that need to manage high volumes of calls across several channels. However, reliability issues and call quality can hinder productivity. Pros Security: Five9 offers secure cloud-based infrastructure with compliance to major standards like HIPAA & PCI-DSS, However, some users have raised concerns about connectivity issues. Customer Support: Customer support is generally responsive and knowledgeable. Many of the users praise the support team's efficiency! Client Support: Five9's Al-driven routing and real-time analytics help streamline client interaction. The platform supports voice, chat, email and SMS. Phone and Mobile: Call quality is most reliable, but some users report delays and occasional audio issues. Call quality and features: Features like real-time transcription, reporting and predictive dialing are standout strengths. However, call quality can experience lag or dropped calls. Team Collaboration: Five9 integrates well with Microsoft teams. Supervisors can monitor and coach each agent in real time, which helps teams' performances. Cons Frequent software crashes and login issues Inaccurate reporting (sometimes) Call quality and audio connections Switched from [Converge](https://www.capterra.com/p/252110/Converge/) For better quality and less disruption in service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User WFM Manager Retail ### "Five9 The One Place Shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 August 18, 2025 Amazing experience so far, great customer support, great product value and great constant improvements Pros All in one place shop, and its constant AI innovation product offering, apart from their amazing support team Cons Some enhancements are not available in all Geos, which might cause friction into wanting to deploy new features available for the product Switched from [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [Sinch](https://www.capterra.com/p/233798/Sinch/) [SmartAction](https://www.capterra.com/p/202374/AI-Powered-Virtual-Agents/) [watsonx Assistant](https://www.capterra.com/p/247516/IBM-Watson-Assistant/) [Cisco Finesse](https://www.capterra.com/p/251267/Cisco-Finesse/) Cost, effiency and more over one place shop ccas solution Alternatives considered [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Reasons for choosing Five9 price, but moreover possible enhancements and utilization easiness of Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Cody C. CSR Health, Wellness and Fitness ### "Awesome product for contact centers!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2025 I have used this product for around three years now and everyday I am thankful for having this tool. Pros Five9 is a everyday item that we use in the customer service world. This tool allows you to create the type of contact center your business needs. Cons Five9 honestly is great from a cost standpoint and gives you many things to complete the business need you need, there is nothing bad to say honestly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FM Freyxa M. Prequalification analyst Financial Services ### "THE KICKER FOR WARM TRANSFERS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 22, 2025 My overall experience it was mostly as a daily user, it was really good. He did the job. It was really efficient and friendly. Pros It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer calls, warm, call cold transfer Cons What I can say that I didn’t like he was going to be regarding the automatic voicemail from our end, it was not really useful and sometimes it didn’t even work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/132405/Five9/reviews/) Popular comparisons [Ringover vs Five9](https://www.capterra.com/compare/132405-169627/Five9-vs-RingOver)[Convoso vs Five9](https://www.capterra.com/compare/76768-132405/Cloud-Predictive-Dialer-vs-Five9)[DialedIn CCaaS vs Five9](https://www.capterra.com/compare/29589-132405/CallCenterNOW-vs-Five9)[LiveAgent vs Five9](https://www.capterra.com/compare/102188-132405/LiveAgent-vs-Five9)[Zendesk Suite vs Five9](https://www.capterra.com/compare/132405-164283/Five9-vs-Zendesk)[Readymode vs Five9](https://www.capterra.com/compare/132405-136728/Five9-vs-Readymode)[Nextiva vs Five9](https://www.capterra.com/compare/132405-175788/Five9-vs-Nextiva)[Calabrio ONE vs Five9](https://www.capterra.com/compare/110588-132405/Calabrio-One-Suite-vs-Five9)[Bitrix24 vs Five9](https://www.capterra.com/compare/113540-132405/Bitrix24-vs-Five9)[Genesys Cloud CX vs Five9](https://www.capterra.com/compare/132405-179417/Five9-vs-Genesys-Cloud) [NiCE CXone vs Five9](https://www.capterra.com/compare/132405-134775/Five9-vs-inContact-Call-Center-Software)[CallHippo vs Five9](https://www.capterra.com/compare/132405-159578/Five9-vs-CallHippo)[Salesforce Service Cloud vs Five9](https://www.capterra.com/compare/132405-136189/Five9-vs-Salesforce)[Freshdesk vs Five9](https://www.capterra.com/compare/124981-132405/Freshdesk-vs-Five9)[Nextiva Contact Center vs Five9](https://www.capterra.com/compare/132405-145004/Five9-vs-Nextiva-Call-Center)[UJET vs Five9](https://www.capterra.com/compare/132405-164070/Five9-vs-UJET)[Zoho Desk vs Five9](https://www.capterra.com/compare/132405-169505/Five9-vs-Zoho-Desk)[JustCall vs Five9](https://www.capterra.com/compare/132405-157853/Five9-vs-JustCall)[Aircall vs Five9](https://www.capterra.com/compare/132405-184709/Five9-vs-Aircall)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)