--- title: "Five9 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Five9 Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/132405/Five9/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Five9 Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Five9 ## What is Five9? Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. ## What is Five9 used for? [Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 487 user reviews Reviews sentiment Positive 83% Neutral 12% Negative 5% Pros & cons Versatile call center solution Accessible training and onboarding Frequent technical disruptions Limited call management controls Starting price $119 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Predictive Dialer / 2026 - VoIP / 2026 - Auto Dialer / 2025 - Call Center / 2025 - Call Recording / 2025 - Contact Center / 2025 - Customer Experience / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Five9?[Manage this product listing](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Five9 4.2 (487) VS. [4.7 (892)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $119 Other, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (481) Ease Of Use 4.8 (892) Value For Money 4.0 (256) Value For Money 4.5 (802) Customer Service 4.3 (410) Customer Service 4.6 (823) ## Five9 alternatives Highest Rated [4.8 (338)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/132405/Five9/alternatives/) ## FAQs about Five9 Overview ### What problems does Five9 solve? Five9 solves high-volume inbound and outbound call management problems by automating dialing, routing calls, and organizing campaigns, contact lists, recordings, and customer interactions. Contact center managers, sales teams, customer support leaders, and remote agents use its reporting, monitoring, and coaching tools to track KPIs, improve agent performance, and maintain coverage across distributed teams. Answer based on 255 reviews Overview ### Which roles and teams benefit most from Five9? Five9 is most used by contact center managers, supervisors, and customer service teams handling inbound support, call routing, and agent performance. Sales managers and account executives use it to manage outbound calling and follow-up activity, while operations leaders, IT specialists, and executives oversee service levels, reporting, and system administration. Answer based on 448 reviews Overview ### What company size and industries is Five9 built for? Five9 serves small businesses, which represent 51% of reviewers, and consumer services, its top industry at 10%. It also targets healthcare, financial services, retail, higher education, government, sales and telemarketing, customer service, outsourcing, collections, mid-market, enterprise, and supervisory teams. Financial services and telecommunications each account for 8% of reviewers. Answer based on 487 reviews Features and Usability ### What are the key features of Five9? Five9 includes call recording, call logging, and call monitoring for reviewing customer interactions, supporting quality evaluations, and coaching agents. Automatic call distribution and call routing direct inbound calls across queues and departments, while computer telephony integration connects calling workflows with CRM and service systems. Reporting and analytics track KPIs and interaction history. Answer based on 35 reviews Pricing ### How much does it cost and what fees or limitations are included? Five9 offers Digital at $119 per month, with Core at 159 per month; Premium, Optimum, and Ultimate have no listed prices. Digital is digital-only, while Core is voice-only. Reviewers describe flexible monthly user scaling, but cite high per-user costs, unclear charges, a three-seat minimum, and added DID-registration costs. Answer based on 52 reviews Integrations ### Which third-party tools and platforms does Five9 integrate with? Five9 integrates with 10 third-party tools, including CRM and service platforms such as Dynamics 365, Salesforce Sales Cloud, Salesforce Service Cloud, ServiceNow, Zendesk Suite, Freshdesk, SugarCRM, and Zoho CRM. It also connects with Microsoft Teams, NetSuite, Oracle Service, Nextiva, RingCX, Velocify, and Zoom Phone. Answer based on 40 reviews Getting Started and Support ### How easy is it to onboard and train a team on Five9? Five9 offers in-person training, live online sessions, webinars, and documentation for team onboarding. Reviewers report that agents, new hires, and other nontechnical users usually learn core calling tasks quickly after brief instruction. Administrators and back-office users need more time for configuration, reporting, and implementation, with ongoing training helpful for its broader feature set. Answer based on 46 reviews Getting Started and Support ### What customer support options does Five9 offer, and how do users rate the experience? Five9 offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, knowledgeable, and helpful during setup and troubleshooting. However, experiences vary: some report slow responses, inconsistent technical expertise, difficult escalations, and limited communication during outages. Answer based on 138 reviews Security ### How does Five9 handle data security and access control? Five9 uses secure cloud-based infrastructure and is described as supporting HIPAA and PCI-DSS compliance. Users can secure configurations to meet Department of Corrections requirements, while call data tracking and clear audio recordings support accountability for confidential caller information. Reviewers also flag Java-based technology as obsolete and insecure, plus password expiration and reset inconveniences. Answer based on 15 reviews ## Who uses Five9? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Versatile call center solution 92% positive reviews out of 85 Most reviewers describe call center features as robust, supporting efficient operations, scalability, and centralized management. Freyxa M. Prequalification analyst, 5,001 - 10,000 employees. "It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer calls, warm, call cold transfer" Frequent technical disruptions 71% negative reviews out of 89 Most users report bugs and issues, citing crashes, outdated technology, and recurring technical problems impacting daily operations. Accessible training and onboarding 94% positive reviews out of 36 Most users report training and learning curve is manageable, with helpful resources and straightforward onboarding for new staff. Limited call management controls 36% negative reviews out of 70 Some users say call management lacks customization, with confusing reports, difficult transfers, and inadequate call handling options. Viviana P. TRAVEL AGENT, 11 - 50 employees. "I did not like when I use to get alot of Spam Calls through the system." Comprehensive outbound calling features 100% positive reviews out of 23 Reviewers appreciate outbound call capabilities, highlighting automation, high call volumes, and seamless remote agent support. Anonymous User Life Insurance Sales, 10,001+ employees. "Five9 is a dependable platform that supported the demanding call volumes required in an outbound life insurance sales environment." Unreliable call stability 81% negative reviews out of 32 Most reviewers indicate call drop is a major concern, with frequent disconnections, audio problems, and system outages. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Five9 supports all three features that reviewers identify as most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, maintain accurate interaction records, and oversee agent performance, allowing teams to improve service quality and respond to customers more effectively. Call Center Management 4.5 (23) 86.96% of 23 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.4 (43) 65.12% of 43 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.6 (39) 64.10% of 39 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.4 (60) 66.67% of 60 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 3.9 (20) 55.00% of 20 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 4.2 (33) 63.64% of 33 reviewers that rated this feature as important or highly important Distribute/route/connect calls Five9 124 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Reward Programs: Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - FCC Compliance: Federal Communications Commission (FCC) compliance - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Transfer: Move files across different systems or networks - For Call Centers: Designed for call centers - For iPad Devices: Operate/access software on iPad Devices - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - KPI Monitoring: Tracking the status of previously identified performance measurements - Labor Forecasting: Predict labor requirements based on past and present data/trends - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multiple Scoring Models: Create multiple models or equations for generating scores - Negative Feedback Management: Identify, track, and respond to negative feedback - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Analytics: Predict future data based on historical data sets - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - Screen Recording: Record and save a video file of what is happening on a computer screen - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.1 (364) 4.1 Based on 364 reviews ## Pricing Value for money 4.0 (256) [View pricing plan details](https://www.capterra.com/p/132405/Five9/pricing/) Digital $119.00 Other,Per Month It includes: - Digital-only - Chat - Email - SMS/MMS - Social Messaging - Blended Inbound/Outbound - Agent Desktop - Geo Redundancy - Recording - Full Platform - 24/7 World Class Support Core $159.00 Other,Per Month It includes: - Voice-only - Voice - Blended Inbound/Outbound - Agent Desktop - Geo Redundancy - Recording - Dialer - Full Platform - 24/7 World Class Support Premium Custom Quote Available It includes: - Chat - Boice - Email - Blended Inboun/Outbound - Agent Desktop - Geo Redundancy - Recording - Dialer - Essentials QM - Full Platform - 24/7 World Class Support Optimum Custom Quote Available It includes: - Chat - Voice - Email - Blended Inbound/Outbound - Agent Desktop - Geo Redundancy - Recording - Dialer - Enterprise QM - Enterprise WFM - Full Platform - 24/7 World Class Support Ultimate Custom Quote Available It includes: - Chat - Voice - Email - Blended Inbound/Outbound - Agent Desktop - Geo Redundancy - Recording - Dialer - Enterprise QM - Enterprise WFM - Interaction Analytics - Full Platform - 24/7 World Class Platform Value for money 4.0 (256) 4.0 Based on 256 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Nextiva](https://www.capterra.com/p/175788/Nextiva/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (410) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (410) 4.3 Based on 410 reviews ## User reviews Overall rating 4.2 Based on 487 reviews Filter by rating 5(226) 4(174) 3(60) 2(17) 1(10) Mentioned topic Sorted by most recent DL Denis L. Customer service rep Transportation/Trucking/Railroad ### "FIVE9DEN2112" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 29, 2026 Five9 is generally considered one of the leading enterprise CCaaS platforms, particularly for organizations that need advanced voice, AI, and omnichannel capabilities. Pros Strong cloud contact center capabilities. Good CRM integration options, Scalable for small to large organizations. Cons Pricing is generally quote-based and can be expensive for smaller businesses. Setup and customization may require specialist assistance. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM MONICA M. TIER ONE REPRESENATIVE Insurance ### "MY FIVE9 PHONE FOR WORK" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2026 THE EXPERIENCE WITH FIVE 9 IS GREAT I LIKE WORKING ON THE PLATFORM. IT MAKES ME THINK I AM LIKE OPERATOR. Pros THAT IT IS A MODERN SWITCHBOARD THAT ANSWERS THE PHONE OF RECIEPIENTS OF INTREST TO A SUBJECT. FOR EXAMPLE: LIVE CALLS HANDLING ENTERTAINMENT OR HEALTHCARE RELATED CALLS. Cons THAT THE FEATURE WILL NOT ALLOW YOU TO CALL BACK CLIENTS IF IT IS NOT PROGRAMED TO. AND THE DISPOSITIONS CAN SOMETIMES NOT MATCH THE REASON OF THE CALL. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stephanie M. Human Resources Specialist Architecture & Planning ### "Five 9 insights and what falls short." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 12, 2026 Pros Five9 provides a robust solution for managing customer and employee interactions across multiple channels. Cons Some areas of the platform could be more intuitive and streamlined for everyday users and sometimes creating reports can sometimes be complicated. support team responses times and troubleshooting can vary depending on the issue and support level. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NW Nicholas W. Operations Manager Legal Services ### "Detailed Amin/User" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 23, 2026 The platform is reliable and offers enough features that if a strategy is built out and tested, it can run without cause for concern. Account security and compliance was never in question, and ticketing support would reach out consistently by phone and follow-up with an email. I do think Five9 would benefit from more automations and technical features such as call branding and IOS/Android screening features. Pros The platform allows for robust call IVRs and routing methods to ensure inbound volume is managed tightly. Every call is of great value and the logic, rules, and SLAs that can be built in helped drive results. Cons DID maintenance was difficult to manage on the platform. Exchanging DIDs was straight-forward, but getting them registered caused wait times and in turn accrued additional costs. Often times, certain area codes were unavailable to allow for matching with clients. Switched from [Connex One](https://www.capterra.com/p/179275/Connex-One/) Needed more reliability, call routing flows, and better reporting and API ability. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) Reasons for choosing Five9 Five9 had a strong reputation for being reliable, secure and compliant. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Life Insurance Sales Insurance ### "Excellent Calling Platform for High-Volume Sales and Contact Centers" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 7, 2026 Five9 is a dependable platform that supported the demanding call volumes required in an outbound life insurance sales environment. The combination of call management tools, reporting capabilities, and automated dialling features helped improve efficiency and allowed me to focus more on conversations and less on manual dialling tasks. Pros What I liked most about Five9 was its ability to support high-volume outbound calling while keeping call management organized and efficient. In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped streamline that process through features such as call queues, call recording, reporting, and automated dialing capabilities. I also appreciated the reliability of the call quality and the ability to track call activity and performance metrics. The platform helped improve productivity and made it easier to manage a large volume of customer interactions throughout the day. Cons One downside is that the user interface can feel somewhat dated compared to newer cloud communication platforms. There can also be a learning curve for new users when navigating reports, call settings, and administrative functions. At times, I found certain workflows required more clicks than necessary, and I would like to see a more modern and streamlined user experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Management Airlines/Aviation ### "Review for you" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2026 Cons Security and Customer Support and Call Options and Features and Phone and Mobile Value for MoneyCall Management Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OF Osman F. Manager E-Learning ### "Powerful contact center solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 27, 2026 Reliable and scalable solution for managing your business contact center and combining with your CRM makes it even better Pros That works very well as a cloud contact center and very solid to integrate with salesforce through their apis allowing us to keep track of the calls Cons It require some technical knowledge in order to work with their api to be able to work between the systems Alternatives considered [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Reasons for choosing Five9 It offered what we needed at the moment, the flexibility on how to setup the users and the price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Dionne Joy M. Service Hub Representative Higher Education ### "Five9 is a powerful and feature-rich contact center for organization. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 24, 2025 My overall experience is great, Five9 is reliable and stable contact center for organization. Five9 provide great service for inbound and outbound communication between customer and client. Pros Five9 is a great cloud-based contact communication platform. Five9 is very reliability and have advanced features, and strong customer support. Phone and mobile feature, great security, value for money and sales team. Cons Five9 is amazing, however can be expensive for small business. higher per-user costs may not suit smaller teams. Best recommended for large organization and training required for all staff members Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Megan M. Owner Commercial Real Estate ### "Five9 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2025 Pros What i liked the most about Five9 is that as a busy business owner i can have peace of mind knowing that they will help with the front end of my work such as calls emails ect. and let me handle the work Cons What i did not like about five9 not much i have just started out with them so as of now nothing to bad hopefully not in near future as well Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VP Viviana P. TRAVEL AGENT Hospitality ### "Five9 Experiences" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 24, 2025 My overall experience with Five9 is good. It has its moments but overall, it is a good system for any call center to have. Pros I liked that I was able to keep track of calls and have the ability to multitask between calls like conferencing a call instead of having to contact the person back. Cons I did not like when I use to get alot of Spam Calls through the system. There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/132405/Five9/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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